Homewood Suites By Hilton San Antonio

10/10

Exceptional

14 Apr 2026

Elizabeth

Quiet and excellent place to relax

Self

8/10

Excellent

13 Apr 2026

Daniel

The staff was very friendly. Especially the manager. He made sure I was comfortable. Only issues was the cleanliness of the room. Nothing terrible, but couldve been better.

Self

2/10

Poor

13 Apr 2026

Kaitlyn

My car was broken into the first night we stayed there. Most of the hotel parking is covered in storage containers for a remodel happening soon.
Roaches in the room

10/10

Exceptional

12 Apr 2026

Yesenia

Amazing spot to spend the night with family, receptionist Lili is very kind and sweet with visitors, highly recommended!

Family_with_children

10/10

Exceptional

05 Apr 2026

Ebony

Perfect for large families! The hotel itself wasn't perfect but my family and I felt safe and we slept sooo comfortably. Seaworld was only 20min away. Would recommend for budget conscious families.

Family_with_children

10/10

Exceptional

28 Mar 2026

Adan

There is a HEB right across the street to get all that you need. Facility has a nice outdoor pool with seating and a gass grill area perfect for family hang outs.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Elisa

Stayed for 4 days for spring break. Great hotel and location. The suite fit our family perfectly. Very clean and quiet.

6/10

Pleasant

22 Mar 2026

Jennifer

Good location, cleanliness was just ok, especially the bathroom. Breakfast was mediocre.

10/10

Exceptional

22 Mar 2026

Juan

Clean rooms

2/10

Poor

22 Mar 2026

Cynthia

The hallway by our room always smelled like trash, the beds were terrible! It was like sleeping on a hard piece of wood, practically like sleeping on a hard floor. The parking was limited due to huge dumpsters blocking half of the parking. I made the front desk aware of the bed situation and all they said was that they would take down the information and pass it on to management but didn’t do anything about it! I would not recommend this hotel at all. It has been the worse experience we’ve had.

6/10

Pleasant

17 Mar 2026

Karen

The secondary latch lock on the room door was broken and the shower faucets leaked creating a green film in the bathtub. The staff were nice but did nothing to help with my concerns besides telling me that they will be fixed once we checked out. We enjoyed breakfast.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Amanda

The room was great, and although everything appeared very clean, the carpet did leave dark residue on the bottom of feet. Other than that, it was a great stay.

Family_with_children

10/10

Exceptional

01 Mar 2026

Bobby

Staff was amazing. Room was nice.

Friends_and_family Family

4/10

Poor

17 Feb 2026

Maria

The staff was really nice, front desk staff very welcoming. Lobby is nice and clean. Elevator is really old. Bounces every time it goes up and down. I got really nervous every time I had to ride it. Hallway in the 3rd room has a funky smell. I was nervous the room was gonna smell the same, thankfully it didn’t. Kitchen was clean upon arrival. Furniture is old and stained. TVs are old. Not smart TVs. Phones don’t work. Literally couldn’t call front desk. Had to unplug and plug back again several times and I could only get it to work once then didn’t get a tone again. Shower head was rusty and tub had an old water stain. Toilet was really clean. Towels too. No hair dryer bring your own. Beds are comfortable. Sheets had stains too 😢. Housekeeping is every other day. When they did go the room as not cleaned. Kitchen and bathroom counter were still messy. It seemed as if they only did the beds and turned on the dishwasher. They didn’t leave any towels in the room either. Realized this at night and couldn’t call front desk for towels since the phones don’t work. 😢. Breakfast was good. Varied during the 3 day stay.

Family_with_children

10/10

Exceptional

10 Feb 2026

Gina

Spotless room, great amenities, comfortable bed

Leisure Pet

4/10

Poor

10 Jan 2026

Shamas

The sink did not drain.
The carpet had crumbs.
Breakfast had limited and all artificial options.
Receptionist could care less of the guests.
The property is not well maintained at all.
Hilton should look into stripping this hotel of its name.

Leisure Family_with_children

4/10

Poor

10 Jan 2026

Jamey

Poor

2/10

Poor

08 Jan 2026

Eduardo

Muy mala experiencia, él primer día abriendo la puerta à la llegada nos recibió una cucaracha y durante la estancia salieron 4 cucarachas más, en él elevator igual encontramos 2 cucarachas, nunca bajamos à desayunar por lo mismo. La limpieza muy mal, sábanas manchadas, nunca rellenaron él jabón de cuerpo, ni papel higiénico ni toallas. Muy mala experiencia.

Family

4/10

Poor

01 Jan 2026

Homan Mondavi

Dear Hilton Guest Assistance Team,

I am writing to formally escalate a complaint regarding my recent stay at Homewood Suites by Hilton – San Antonio Northwest. The experience was unacceptable and caused significant hardship for my family.

Upon arrival, the room was not properly cleaned. The dishes provided in the room were dirty and unusable. More seriously, the bathroom toilet became clogged and was completely unusable. This issue made the room unfit for occupancy.

I immediately contacted the front desk for assistance. The agent on duty, Jose, stated that maintenance would not be available until 8:00 a.m., despite the toilet being unusable. I explained that I was staying with family and children and requested a room change, but I was told the hotel was sold out.

I then requested a manager. Jose provided a business card for April Salazari, but when I called the number listed, it only rang back to the front desk. No manager was available, and no solution was offered. We were left without access to a usable bathroom overnight.

This lack of cleanliness, failure to provide basic amenities, and absence of management support falls far below Hilton’s service standards. The situation caused stress, inconvenience, and discomfort for my family.

Due to these conditions, I am requesting formal compensation, including a refund or partial refund, and documentation of this complaint. I would also appreciate confirmation that this issue is being addressed to prevent future guests from

Leisure Family

6/10

Pleasant

30 Dec 2025

Cecilia

Rooms in need of overall upgrade, carpets bedding, furniture. Didn’t have towels available. More than 12 hours to get clean towels

Leisure Family

2/10

Poor

27 Dec 2025

Bonnie

The property wasn’t very well maintain. There were no towels in the room. There was no soap in the soap dispensers in the bathroom when you went and asked the front desk for towels and maids didn’t wash towels that day so they didn’t have any available. You either have to wait till eight to 10 o’clock the next day to get a towel or you have to dry off of the washcloth andhand towel and the only thing you were told is we apologize the only thing to do is check out and go find yourself another hotel that was their answer.

Leisure Family

10/10

Exceptional

22 Dec 2025

Beth

Excellent breakfast and great staff

Friends_and_family Family

2/10

Poor

14 Dec 2025

Luis

No vomment

Business

6/10

Pleasant

04 Dec 2025

Oscar

Clean room, breakfast was ok.

Partner

10/10

Exceptional

01 Dec 2025

Cynthia

Staff great. No problems checking in.

8/10

Excellent

30 Nov 2025

Elizabeth

Everything was great. Close to the zoo and Riverwalk.

Leisure Family

2/10

Poor

28 Nov 2025

Cristina

El hotel está muy viejo, la
Habitación sucia
La tina de baño descarapelada, el baño lleno de pelos
Pedimos una suite de dos habitaciones, solo había aire acondicionado en la sala de estar y cocinera… en las habitaciones no funcionaba y solo había abanico de techo
Pedimos que lo arreglaran y no se pudo

8/10

Excellent

24 Nov 2025

Alfonso Vicente

The location is great. The room was clean, but needs improvement. The staff was very kind. There is a cortesy on wendsdays you could use as dinner. You have to ask for cleaning service every day.
Room is very spacious, like an apartment

Leisure Partner

6/10

Pleasant

23 Nov 2025

katie

The bathroom was not clean

Leisure

10/10

Exceptional

08 Nov 2025

Sylvia

Nice hotel

Partner

10/10

Exceptional

05 Nov 2025

Norberto

Absolutely perfect!! We’ve stayed a couple of times and it’s ALWAYS been comfortable. Breakfast is delicious. There’s coffee available at all times.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Jennifer

Check in was smooth and easy. The room was really nice with its separate living and kitchen area. The only thing that was surprising was the two bags of decaf and only one regular. As a coffee drinker in the morning, I definitely need regular.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Susan

Roomy suite.

8/10

Excellent

19 Oct 2025

Martha

Able to get a 2 bedroom with 2 full bathrooms at a reasonable price compared to other locations!

Leisure Family_with_children

10/10

Exceptional

15 Oct 2025

Cindy

I love this Suites !!
My family love this Suites too!!
My favorite they are super clean and beautiful.
The suites are big enough for a family.

Business_and_leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Belen

Clean room, staff, responsibility

Business_and_leisure

10/10

Exceptional

12 Oct 2025

Steven

Comfortable design, clean room, quiet, family friendly, convenient access (walking and driving) to decent dining.

Business_and_leisure Family_with_children

10/10

Exceptional

09 Oct 2025

Aurora

Excellent service

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Cindy

I really recommend this hotel it is prefect for a big family.

Family

8/10

Excellent

29 Sep 2025

Whitney

very just needs better breakfast selection

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Cindy

The

6/10

Pleasant

20 Sep 2025

Jeven

I would stay here again if things were updated better. Smell in the hallway wasn't great if you try to use the gym right now I probably wouldn't recommend. There was rust in the restrooms in our suite, though it was very clean otherwise. The staff was pretty nice.

Leisure Family_with_children

10/10

Exceptional

19 Sep 2025

AVON

Hice

10/10

Exceptional

18 Sep 2025

Avon

Very nice n clean

Leisure Family

10/10

Exceptional

02 Sep 2025

Edgar

Nice place to stay

10/10

Exceptional

23 Aug 2025

Claudia

Awesome hotel

Leisure Family_with_children

2/10

Poor

10 Aug 2025

Vanessa

My family and I traveled over 5 hours to this hotel. When we were less than an hour from arriving the manager called to say the room I booked was no longer available! Claiming he went into the room to check it and the ac was out. They offered no comps or discounts for the inconvenience or anything it was a horrible experience and we had to try and find a different hotel they could accommodate my family at the last minute. I will never book a room at this location again. The manager left when he knew I was arriving and let another staff member deal with the issue of trying to put me and my family in a smaller room. It really ruined the first day of a much needed vacation.

6/10

Pleasant

06 Aug 2025

Irene

The food for breakfast was tasty and fresh. The bed was comfortable. The WiFi worked well as I had to do some work from my laptop. The biggest concern were the roaches in the kitchen. I could not leave anything on the counter for fear it was being out the roaches. I saw two during my stay. One on the counter and one in the dishwasher.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

perla

everything great the room was very nice and big , breakfast and staff excellent

Leisure Family

6/10

Pleasant

22 Jul 2025

Brenna

It’s not bad, just not great and the location is kind of crappy

2/10

Poor

06 Jul 2025

Jeremy

My room air went out the first night of stay.

2/10

Poor

06 Jul 2025

diedra

This is not a clean or safe place to stay. It made me sick due to the mold and water damage. I could not stay I left after a few hours. Elevator was poor operation

Leisure Family

10/10

Exceptional

04 Jul 2025

Samantha

San antonio trip

The room was spacious, the breakfast was the best we have had at a hotel experience.

Friends_and_family Family

4/10

Poor

24 Jun 2025

Jackie

Older, dirty bathroom, hair in the breakfast. Just overall not a great stay!

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Simone

Room layout and space is great. Bed was comfortable.

10/10

Exceptional

12 Jun 2025

Guillermo, Alisia

I loved the breakfast and their choices of foods. I loved the Wednesday evening soup, salad, fruit and drinks. Pool could have been a little cleaner, but it was nice. This is my third visit to this hotel. It's separate bedroom is a big reason we keep coming back.

Leisure Family_with_children

8/10

Excellent

31 May 2025

Caleb

Staff was very accommodating and friendly.

Leisure Family_with_children

8/10

Excellent

27 May 2025

Verified traveler

Family emergency stay

First of the room/suite is spacious, considering you have a separate kitchenette, a separate room with its own door for privacy and a living room area with a good size sofa bed, a chair and ottomon. So overall a very good size suite.
The beds were comfortable and clean.
The entire suite was clean overall.
The only thing

Friends_and_family Family

2/10

Poor

26 May 2025

Blanca

Where do I begin…(first of all, I’ll a Hilton Honors member and stay at a different Homewood Suites location quite often and LOVE IT) We have been staying in hotels that offer bedroom suites where the bedroom and living room are separated by a door for more privacy.
Booking was for 2 adults and 2 children
PROPERTY:
Felt very unsafe. Vagrants everywhere just staring, random people walking through parked vehicles all day/night.
Walked out to cops apprehending a few people at the end of the building
Ramp was available to get up the sidewalk to the side entrance but no ramp to get into the door, so lugging your wagon or cart was next to impossible unless you went through the front
BREAKFAST:
Very small area to accommodate a large amount of guests made it feel like we were ants crawling over each other in a colony
choices were poor
Some hot items were cold
Milk and juices were offered in water dispensers so they were at room temp
ROOM:
Decent living room. Older TV. Pull out sofa bed
Small for a 1 bedroom suite. Door hit the side of the bed as you opened and closed it. No way to close off the restroom and vanity from the rest of the room.
Only 2 of each sized towel for a room booked for 4 people.
The kitchen was galley-style and roomy but only had 2 pots, a can opener, two large prep knives, 8 butter knives, 2 spoons and 2 forks. 4 each of plates, coffee cups that were dirty, glasses and bowls.
No internet for the 1st night! Very spotty the 2nd night.
Never again here.

Leisure Family

10/10

Exceptional

25 May 2025

Stacey

I liked the breakfast options and how staff responded to our request

Business_and_leisure Family_with_children

10/10

Exceptional

04 May 2025

Nina

This was our second time to stay here. We love the spacious suites and the staff is always friendly and supportive. We will stay here every time!!

Leisure Family

10/10

Exceptional

26 Apr 2025

Francisco

Great hotwl

Leisure Family

6/10

Pleasant

13 Apr 2025

Tarnisha

I loved the customer service. But what I didn’t like was that upon check in I saw at least 4 roaches in my room by the kitchen area

Family_with_children

10/10

Exceptional

07 Apr 2025

Marcelino

great place

8/10

Excellent

04 Apr 2025

Marlena

Nice stay, a bit outdated but the room was big. The area was quiet and close to major areas.

Leisure Family

4/10

Poor

28 Mar 2025

Laura

I would like to start out with the positive. Breakfast is SUPERB! This chain & location is always my preference when visiting San Antonio. This reservation has lots of amenities we enjoy as a family. Despite that I booked thru a third party, I've become accustomed to Hiltons high standard of cleanliness & room conditions. I've experienced this time & time again at this location, it's what brings me back. This was NOT the case this time. My kids were not able to use the pool as it is not clean. The room I was given is old/out dated with several tears on the carpet & the bedding (I would not use this in my own home). The room is mediocre clean. Even at check in it did not smell sanitized. The worse is the silverware. Simply unacceptable. I'm hoping this is an exception and not the new standard. I did no inform the front desk because I'm sure you guys are sold out being spring break weekend. Just when I thought things couldn’t get much worse, it did. My 6yr old found a live maggot as she was playing on the carpet!!! NEVER have i encountered this at any hotel stay. I wish I could up this video, did it come from dog feces or rotten food who knows but this should have been at the very least vacuumed.
Laura Flores

Friends_and_family Family

4/10

Poor

16 Mar 2025

Alfredo

A/C unit did not work properly. Cockroaches in the room.

Leisure Family_with_children

6/10

Pleasant

16 Mar 2025

Elias

Bathroom in room had a bad smell. Looked clean but it didn't smell clean. Light went out in our bathroom, advised front desk and was told that it MAY get fixed the next day. It was not. Other than those two events. Everything else was fine.

Leisure Family

10/10

Exceptional

15 Mar 2025

Julieta

A lot off lights outside very easy and closed for access

Leisure Family_with_children

10/10

Exceptional

11 Mar 2025

Ita

We enjoyed everything about our stay. Clean facilities. Recycling opportunities. Excellent breakfast. Comfortable room. Friendly staff. We will be back.

Friends_and_family Family

10/10

Exceptional

22 Feb 2025

Eric

Two bedroom suite fits big family

10/10

Exceptional

16 Feb 2025

Fayez

Spacious for family of 6

I've been visiting San Antonio a lot lately, this hotel has been the best so far. The rooms are comfortable for the 6 of us, although I wanted the 2 bedroom suite which was sold out. The breakfast was fresh and delicious. Location was also perfect for us, close to utsa.

Friends_and_family Family

8/10

Excellent

15 Feb 2025

Josephine

5 night stay- clean room, quite property. The only issue we had was with the air conditioner. Unable to keep the room at a comfortable temperature. Maintenance attempted to fix the problem but was only able to get it working well enough to make the room somewhat tolerable.

Business

10/10

Exceptional

04 Feb 2025

Philip

Close tonhighway

10/10

Exceptional

02 Feb 2025

Carlos

Good

10/10

Exceptional

29 Jan 2025

Ricky

I stayed one night but I’d definitely stay here again.

Business

8/10

Excellent

21 Jan 2025

Veronica

Need bigger trash cans if you are only going to clean every other day.

Partner

8/10

Excellent

18 Jan 2025

Javier

Good location, right on I-10. Many dining options in the area. Rooms are large, convenient for long stays. The building and room are showing their age, they need some maintenance and upgrading soon.

Business Partner

2/10

Poor

10 Jan 2025

Gerardo A Rodriguez

Trash bins in the main halloway

Well located but terrible service. Room outdated but clean. Unfortunately the common hallway wasnt. There was literally trash bins outside my door over the aisle. Trash smelled as it contained food leftovers.
I told receptionist and that night they left them there. Next day they moved it.

Friends_and_family Family

4/10

Poor

03 Jan 2025

Ronghua

The hotel is too old and needs refurbish. There are cockroaches in the room.

10/10

Exceptional

01 Jan 2025

Ahmon

The suites were very spacious and the breakfast selection was exceptional

Leisure Family

6/10

Pleasant

30 Dec 2024

Richard

not enough towels iin room
garbage not emptied in room
garbage outside overflowing
broken glass in front of elevator not cleaned up promptly after notifying front desk
elevator dirty

Leisure Pet

2/10

Poor

12 Nov 2024

Jorge

We called the hotel to let them know we'd be arriving a little late. It was not until then that we were informed that there was not a room for us and they moved us to an inferior facility which wanted to charge us more for a room that was not equivalent to what we paid for and received confirmation for. This is unacceptable.

Business Family

10/10

Exceptional

24 Oct 2024

Alonzo

If I pay for my room on a third party and they took the payment then they shouldn't be charged me again at the hotel only the fee for the holding but I understand

10/10

Exceptional

18 Oct 2024

Amanda

FAMILY TRIP

WE HAD A WONDERFUL TRIP AS A FAMILY. WE CELEBRATED 2 BIRTHDAYS WHILE WE THERE. PROPERTY WAS NICE AND CLEAN. A/C WORKED REALLY WELL WITCH ISA BIG PLUS FOR US AMD BRAKFAST WAS PRETTY GOOD. THE LADIES THAT WHERE TAKING CARE OF IT WERE VERY NICE AND KEPT EVERYTHING FULL

Friends_and_family Family

10/10

Exceptional

04 Oct 2024

Felipe

Great and clean

Business Family

10/10

Exceptional

25 Aug 2024

Susann

The staff were friendly and helpful. The breakfast was delicious!
The property is nice and well-kept. Some of the furnishings were a little dated, but overall, everything was perfect.

Leisure Family

8/10

Excellent

25 Aug 2024

kim

We had a great time and the hotel was great. Our room was perfect for our needs!

10/10

Exceptional

23 Aug 2024

RAYMIAH

One of the best hotel experiences I have ever had.

Leisure Self

6/10

Pleasant

19 Aug 2024

Patricia

We did not have any hot water Friday, Saturday and Sunday.

When we checked out they tried to say we still owed a balance of around $200.00. we paid in full before we arrived. I think we should get a refund for not having hot water 3 days. Also the kitchen was very poorly stocked. Not much in the way of dishes, bowls or utensils. There was no stove. Maybe I missed that but thought we were getting a full kitchen.

Leisure Family

8/10

Excellent

18 Aug 2024

Miel

No hot water

Everything is good except there is NO HOT WATER. It was resolved after I notify the front desk but after few hours no hot water in the shower again.

Friends_and_family Family

2/10

Poor

18 Aug 2024

Tommy

There was NO ICE machine anywhere on site in 100 degree weather, NO HOT WATER for showers, cooking or sanitizing linens or towels. Staff was aware of this issue for 3 days as guests were complaining. My wife asked manager on duty how was this sanitary and lady said oh it’s ok we use chemicals, and how is it sanitary for staff to cook without hot water when according Health Code running hot water needs to be readily available (somewhere along those line as my wife is a market director in the food industry). No compensations were offered and the hotel kept checking guests in without notifying them of NO HOT WATER, from 8/15/2024 - 8/18/2024 NO HOT WATER on site.

Business_and_leisure Family_with_children

6/10

Pleasant

18 Aug 2024

ricardo

No hot water
Small insects in the restroom

Friends_and_family Family

4/10

Poor

17 Aug 2024

Gary

Staff was friendly and room was clean. Problem was there was no hot water at all. Staff knew about the problem when I told them.

Friends_and_family Family

8/10

Excellent

05 Aug 2024

Terry

The desk staff were very nice. The hotel was very clean. The room only had 3 towels for 5 people and only partial bedding for sofa bed. We did not receive extra towels until 8 pm on our 2nd night.

Leisure Family

10/10

Exceptional

27 Jul 2024

Ted

Quite,clean, staff was good ,great breakfast,

10/10

Exceptional

26 Jul 2024

Verified traveler

One Day Family Trip

Quick Check in. Friendly staff. Breakfast had variety. Rooms were very clean and spacious. Good attention to detail. Slept 6 comfortably. Overall great stay! No complains.

Friends_and_family Family

8/10

Excellent

23 Jul 2024

Karthik

Good place to stay!

Leisure Family

10/10

Exceptional

22 Jul 2024

Beth

Loves our stay!

Amazing. Everything was great. Price. Service.

Friends_and_family Family

2/10

Poor

16 Jul 2024

Renee

Under construction, rooms directly next to us, which started at 7am, while we were trying to sleep. Exit doors propped all night. I would close them just to have front desk re-prop open.

Friends_and_family Family