Doubletree By Hilton San Antonio Airport

6/10

Pleasant

27 Apr 2026

Joe P

We picked this hotel because we have enjoyed the Double Tree in Dalllas very much.

The room was clean, the bathroom was outdated and poorly maintained.
They listed room service but there was no restaurant room service.
We were expecting a movie streaming service but that was not available.
The breakfast buffet was ok.
When you checkout they try to sign you up for deals.
Overall we will not be returning to this location.

Family

6/10

Pleasant

26 Apr 2026

Imogene

No hotel amenties information in room; 3 days and no cleaning; surprise incidental deposit;

Self

10/10

Exceptional

26 Apr 2026

Felipe

Everything was very tidy and clean, the room was very comfortable, and the bed was too. Overall, the service was very good.

10/10

Exceptional

26 Apr 2026

Brenda J

Staff was great with water and cookies provided. The breakfast was a buffet style with good price. And the parking is a garage with cameras very secure

Family

10/10

Exceptional

26 Apr 2026

Victoria

Good breakfast options, nice hot tub and pool.

Self

10/10

Exceptional

22 Apr 2026

Stephen

Wonderful stay.

2/10

Poor

20 Apr 2026

Ruben

Check in was delayed, i didnt check into my room until 8:00 pm. Nothing to mad up for the super late check in, lobby was full of people waiting. Horrible customer service

Family_with_children

10/10

Exceptional

18 Apr 2026

Rodwaan

Great place to stay. Nice, professional staff; plus that warm cookie.. Yum.

10/10

Exceptional

17 Apr 2026

Faheem

Clean room

Self

10/10

Exceptional

17 Apr 2026

Jeffrey

It was fine!

2/10

Poor

11 Apr 2026

Joshua

Let me break it down
Pros: Cookies are good as always. Good location

Cons: Room has thin walls. Room was not cleaned well even after asking twice. They left dirty cups in our room and sheets. The front desk team appeared annoyed everytime we asked for anything.

Would not recommend this location

Partner

10/10

Exceptional

08 Apr 2026

John

I had a good stay. The staff was friendly and eager to please. I would stay there again

Self

8/10

Excellent

06 Apr 2026

Maria Almira Reyes

Nice hotel

Family

8/10

Excellent

04 Apr 2026

Mario

Great place to stay

Partner

8/10

Excellent

29 Mar 2026

Donna Kaye

Breakfast was buffet style, so was OK. The staff was polite, but offered no assistance. I didn't drive there so didn't use the parking.

Self

8/10

Excellent

29 Mar 2026

Julie

The room was clean, no issues except the tub not draining.

The staff was excellent, very professional and willing to help. There was a person giving away extra rewards in the lobby. She asked me if I wanted prizes and points, I wasn't sure what they were for as I've never stayed as a Hilton. Her response came across a little snotty to me when she answered.

Parking was in a garage and free.

Purchased food in the bar attached to the restaurant to take to my room and the bartender had the whole room, but there was someone (possibly a manager?) helping him. Food was good.

Pool looked beautiful, but we didn't have a chance to swim.

All in all an enjoyable stay and would return if ever in San Antonio again.

Family

8/10

Excellent

26 Mar 2026

Laci

The only thing keeping me from giving a 5 star rating is the parking. We arrived back at the hotel after attending a concert, and there was no parking available. We ended up having to create our own parking spot, hoping my car didn’t get towed.

4/10

Poor

24 Mar 2026

Cameron

This place is severely antiquainted. Can still lightly smell smoke and some of the halls reeked of urine. Too much 80's wallpaper, dark paint and mimimal lighting. The staff was great though.

Family

4/10

Poor

23 Mar 2026

Erica

Hotel needs updating from carpet, paint/colors. Cleanliness of first floor is immaculate but that doesnt apply to other levels when observing hallways etc

Airport shuttle is convenient along with daily parking, shuttle staff can be not friendly at times depends who you get and especially if late night pickup.

Check in staff was nice.

Room ac made a loud rattle noise all night after a long 14hr travel day, just wanted a wink of good rest and not have to change to another old room.

For the high price I will stay at a newer marriott brand for alot lower price and get those points

Self

4/10

Poor

23 Mar 2026

Yadira

Arrived to check in and they didn’t have any rooms available. We had to wait for approximately 2 hours for us to get out room . They didn’t even offer anything for the inconvenience

8/10

Excellent

22 Mar 2026

Milagros Rita

The only thing I can say that was stressful was at check in we were required to check in at 4pm we get there and our room was not ready and apparently from what we saw nobody room was available. We didn’t get our room until almost 10pm we had driven in a wanted to rest but we couldn’t we had to take a nap in the car while we waited. We had somewhere to go so we killed time in the meantime thankfully it was ready when we came back to check. That is the only bad thing. But other than that the food there was delicious the staff was nice. We did get accommodated with free breakfast but I feel that isn’t enough

Family

8/10

Excellent

17 Mar 2026

Ranferi

Clean and confortable

10/10

Exceptional

14 Mar 2026

Joseph

Awesome stay new favorite place

Partner

8/10

Excellent

13 Mar 2026

eduardo

Just ok for the rate we paid. Convenient with long stay parking lot and shuttle to the airport.

Family

8/10

Excellent

10 Mar 2026

Stuart

The shuttle was very helpful to us. The breakfast buffet was a rip off at $18 per person. Staff were friendly and helpful.

Partner

4/10

Poor

09 Mar 2026

Mary

Staff was incredibly helpful and kind. The rooms were dirty (spots all over mirror, dirty carpets), bathtub would not drain while showering, and telephone jack was disconnected and would not plug back in. I left the property early.

10/10

Exceptional

08 Mar 2026

Mayra

Everything was amazing

10/10

Exceptional

08 Mar 2026

Mayra

The pool, facility and staff was amazing

Friends_and_family Friends

4/10

Poor

07 Mar 2026

Ofelia

When I first got to the room, I noticed that my sheets were stained with blood, and I called down and asked for a new bedsheets to be fixed and I would be gone for hours got back. The room still had blood sheets after calling them again somebody came to change it and then noticed that comforter was stained as well so they changed the whole bedding. Then my second problem encountered the first night was so hot in the room, even though I had it at 60 I felt that the hallways were better place to sleep. It was extremely hot. I called down to the front desk and had them fix it. The second night was decent, but those are two huge problems I encountered at the very beginning.

Friends_and_family Friends

2/10

Poor

04 Mar 2026

Destiny

Room was extremely hot could not control the a/c on the 13th floor

10/10

Exceptional

01 Mar 2026

Antonio

Awesome service.

2/10

Poor

17 Feb 2026

Mayra

Rooms was dirty.
Carpet all over the hotel was grossed.
Tub was chipping.

8/10

Excellent

17 Feb 2026

Diane E

Room size

8/10

Excellent

16 Feb 2026

Maureen Juanita

Room was clean and amenities provided were satisfactory.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Debora

Evening staff when I checked in, clean .

10/10

Exceptional

14 Feb 2026

Ava

The front desk staff were friendly. Room was clean and comfortable.

Business Self

6/10

Pleasant

14 Feb 2026

Steven

Our AC did not control the room temp throughout the night.

Leisure Partner

6/10

Pleasant

08 Feb 2026

maria

Room was too warm. Plugs for our phones weren’t working

10/10

Exceptional

01 Feb 2026

Christina

Room was clean, front desk was super friendly. Chocolate chip cookie was warm and delicious. Very safe area. Two women with two teenage daughters, traveling alone and never worried about our safety at all.

Leisure

10/10

Exceptional

31 Jan 2026

Todd

Good

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Hope

Everything was great. Fast, efficient and nice service. Clean room.

Family

10/10

Exceptional

10 Jan 2026

Rogelio

Very courteous and kind

10/10

Exceptional

05 Jan 2026

deyssi

Courteous staff. Shuttle access is convenient. Took me to the mall and picked me up.

Friends_and_family Family

2/10

Poor

03 Jan 2026

Cristina

Dirty room broken things dirty sheets torn sheets smelly

8/10

Excellent

31 Dec 2025

Edward

The clean room.
great service
nice comfortable stay

Leisure

10/10

Exceptional

30 Dec 2025

Gwendoly

The front desk personnel was very helpful and generous! Of course we received our warm cookies, plus he gave us complimentary waters. The hotel was beautifully decorated for Christmas and very clean. The Asado bar & grill downstairs was lovely and delicious! Their happy hour was on point with the best sever, Peter! All in all, very pleased with everything

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

GABRIEL

Clean rooms and friendly staff

6/10

Pleasant

21 Dec 2025

Maria

Overall it was a pleasant stay. Until a major water leak was taking over the first floor. This made me feel a little unsafe

Partner

10/10

Exceptional

21 Dec 2025

Stephanie Michelle

The room was nice, staff was friendly and attentive. We had an issue with our toilet not flushing and someone was sent to fix the issue in less than 10 minutes. This is my second time staying here and will always be my go to when I’m in town

Leisure Family

10/10

Exceptional

14 Dec 2025

Gilberto Garcia

Nice room excellent service

8/10

Excellent

07 Dec 2025

Richard A

Dining room very cold

10/10

Exceptional

02 Dec 2025

Brad

Great place to stay

Leisure Family_with_children

8/10

Excellent

25 Nov 2025

Camille

We did not time to partake in anything. A great night sleep, super early departure for the first flight of the day, does not give chance for the lovely breakfast that way offered. Maybe, next time
Airport shuttle was convenient and our driver was very courteous and helpful.

10/10

Exceptional

23 Nov 2025

Maxie

Service and accommodations were 5 star as usual

Partner

10/10

Exceptional

17 Nov 2025

Felicia

We enjoyed our stay.

Business Partner

10/10

Exceptional

16 Nov 2025

Chantell

Room was very nice and staff was great

10/10

Exceptional

16 Nov 2025

Nereida Avila

Very clean , good food and great service !

Business_and_leisure

8/10

Excellent

06 Nov 2025

Jorge

Great overall

Friends_and_family Family

4/10

Poor

06 Nov 2025

Casey

Upon check in at 8pm, clerk continued to ignore me at counter while she laughed with coworker and answered phones. When finally addressed, they couldn’t find my room ready even though I already checked in and selected a room on the app. Clerk didn’t provide breakfast vouchers which we learned about after eating. In the room, the tub was chipped, everything metal had rust, the entire 12th floor smelled of marijuana, and we only had 2 towels for 4 people in a 2 night stay. Parking was not explained and a bit of a nightmare to figure out. Next morning service wasn’t better when I had to show proof of purchase for breakfast even though it was clearly called out in booking. Food was watery eggs, sausage or bacon, cream cheese and no bagels, and some fruit. The bacon was good though. This definitely didn’t check the mark for a Hilton property and as a Hilton Honors member, didn’t get any type of additional perk or acknowledgment. Our friend in another room as a Diamond member had an even worse experience with room quality, parking, service, and honoring what was booked already.

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Karen

Clean room! Wonderful bed! Staff was exceptional!

10/10

Exceptional

27 Oct 2025

Lorraine

Great stay!!!

I loved how they had airport shuttle and also greeted us with a smile. The cookies and the water was perfect as we had a long flight.

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Joen

My room was clean, the pool was dirty water

Leisure Family

6/10

Pleasant

26 Oct 2025

Richard

The hotel over sold our room type and they put us in a room type we did not want. We couldn’t dispute this since they were sold out. Parking could have been better.

4/10

Poor

26 Oct 2025

Elizabeth

I did not get the room I booked. Was told you guys over booked so I was given two double beds instead of a king

A couple screamed at each other for several hours even knocking on our door at 2:00 in the morning. I did. It open our door because of the time of night…..not saying this was the hotels fault but I would think someone would monitor the floors at least a little.

Partner

8/10

Excellent

26 Oct 2025

Mike

Great service from staff. Would like to have more updated plugs for our phones. Socket on left side table didn’t work. Some exercise mats in fitness center would be nice. Overall, good stay. Thanks

4/10

Poor

20 Oct 2025

Penny

Couldn’t check in until 3 hours passed check in time because no rooms available. When we did the towels were still wet. Don’t know if having a staff problem or a management problem but was very disappointed. I have stayed here before but it has really gone down. Highlight was the girl who worked at the Starbucks is amazing.

Friends_and_family Family

8/10

Excellent

15 Oct 2025

taylor

love this hotel stay here everytime we travel to san antonio the only thing is i wish they would figure their water out in some rooms it works and will get hot but in others it won’t ever get hot.

6/10

Pleasant

13 Oct 2025

GONZALO

NO PARKING ....PARKING TO FAR TO THE HOTEL ROOMS OR EVALTOR

Partner

8/10

Excellent

04 Oct 2025

Sarah

Bed good, parking bad

Comfy bed, tiny bathroom! Convenient since my event was in the same hotel, but would have been a nightmare if I had to leave, as parking was way overcrowded! Seems the hotel booked multiple large events over the same days and it caused a major parking issue.

Business

10/10

Exceptional

03 Oct 2025

Gonzalo

Mall at walking distance, stores, staff was magnificent, hot tub is old and chipped, overall i enjoyed my stay, breakfast buffet was good also

Leisure Partner

10/10

Exceptional

03 Oct 2025

Patricia

Comfy bed

Parked our car here during a 2 week trip at a very reasonable rate. We then spent a night after an evening flight arrival at a reasonable rate. Really comfy bed.

Partner

10/10

Exceptional

28 Sep 2025

Taylor

Great stay

Business Family_with_children

10/10

Exceptional

26 Sep 2025

Genesis

Everything was great

Family_with_children

10/10

Exceptional

24 Sep 2025

Hilda

I love the check in process, receiving your complimentary messages via text makes it that much more enjoyable and comfortable knowing you are a message away should I need assistance

Business

6/10

Pleasant

22 Sep 2025

Joel

Service staff at lobby was excellent but the room wasn’t great. Shower was leaking drain was clogged hot water took forever to get to the shower. Also the bed was not comfortable

Partner

10/10

Exceptional

17 Sep 2025

Maxie

Very nice. The airport parking and shuttle at this hotel are great.

Partner

10/10

Exceptional

12 Sep 2025

Courtney

Close to the Airport, hot tup

Leisure Self

4/10

Poor

07 Sep 2025

Claudine

My room # 405 stay on the 9 /3-5 /2025 the bathroom has a lot of hair on the toilet and the room have a funny smell and the telephone need some details cleaning i did take photos

Business_and_leisure Family

8/10

Excellent

05 Sep 2025

Martha

Just ok hotel

Nice hotel, but outdated. None of the outlets or usb plugs on the desk or bedside tablets worked, the tub was peeling and the baseboards are coming off or feeling. For the size of the hotel, the gym is small and some of the treadmills were not functioning.

Business

10/10

Exceptional

04 Sep 2025

Angelo

Tub was clogged upon arrival . Other than that. Good room. Friendly staff

Leisure Self

8/10

Excellent

01 Sep 2025

Juan

Check in time

10/10

Exceptional

01 Sep 2025

ERIC

Nice stay.

Leisure Self

6/10

Pleasant

31 Aug 2025

Grecia

During my stay, I felt uneasy about the safety of my vehicle after noticing broken window glass in multiple areas of the parking lot—at least four separate spots. Then I witnessed someone being escorted off the property and appearing to be arrested. Overall, the experience was ok.

Business Partner

8/10

Excellent

24 Aug 2025

Samire

It was ok

Business Partner

8/10

Excellent

15 Aug 2025

Sheila

The staff was very friendly. Our room was nice and clean. And the bed was really comfy. I was disappointed in the "breakfast". The choices were less than what we would get at another cheaper hotel for free.

Business_and_leisure Partner

10/10

Exceptional

07 Aug 2025

Kayla

So convenient, nice, clean a d comfortable!! Super friendly and helpful staff. Loved the pool and the restaurant!

Business_and_leisure Family_with_children

4/10

Poor

03 Aug 2025

Hollie

Limited hot water. We were across from the elevators and it was so loud! The walls are thin so you heard everything!! Wont be staying again

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Daniel

Everything was good. Wish the beds were bigger.

Family

10/10

Exceptional

30 Jul 2025

Ricardo

Great place to stay with nice staff

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Aurora

Good night liked it all, just the walk from parking to lobby a little long with luggage

Leisure Partner

4/10

Poor

27 Jul 2025

Maria Linda

Upon arrival as we entered the area around our room on twelfth floor we could smell a strong odor of cigarettes so we reported this with the manager on duty. She confirmed that management had an investigation prior to our arrival of renter smoking in his room. Later in the evening the people right next door to our room 1212 started blasting a stereo causing several rooms to bang on the ceilings and walls. The music would stop for a few minutes but would start up again throughout the night till 2 am. We couldn’t rest in comfort all night till morning where it started again. Management claimed they made contact with the room but it would just continue. We were tired all day for lack of sleep the next day at a grandsons party we arranged. I spoke with Lexi on our second day and upon discharging on Sunday morning. The Saturday evening was much better but only because the tenants had checked out Saturday morning. We understand that it is difficult to control the behavior of those whom stay at a hotel but we were caught off guard by the first nights stay. I asked Lexi if possible we could be refunded for one of two nights stay and thus this report was requested by her. This was the worst experience we have ever dealt with by far not to mention that the grounds outside were covered in trash and stayed in this condition both days. As Hilton Honors members, we would expect more.

Leisure Family

4/10

Poor

27 Jul 2025

Heather

We paid for a 2 bed bedroom, I verified with property before arriving that we needed wheelchair accessable shower. When we got there then the hotel tells us we have to get a one bed room in order to have wheelchair accessable shower, when we specified that we needed a place for our child to sleep, they brought us a rollaway bed that literally felt like sleeping straight on a box spring! No comfort, no wifi included, limited dining...this place was horrible! The staff were friendly though.

Leisure

10/10

Exceptional

27 Jul 2025

Ivar

Very nice and clean

Leisure Family_with_children

10/10

Exceptional

24 Jul 2025

EMILIA

Staff was very friendly and servicing

Leisure Family

10/10

Exceptional

21 Jul 2025

William

Bathroom were clean and all areas I been in were clean

Leisure Partner

10/10

Exceptional

17 Jul 2025

Danni

Very clean and quiet

Partner

8/10

Excellent

11 Jul 2025

courtney

Lovely stay

Leisure Self

8/10

Excellent

06 Jul 2025

Lakeshia

Nice hotel. Will stay here again.

Leisure Family

10/10

Exceptional

06 Jul 2025

Sujata

Comfortable stay. Near to Airport excellent service

Business Family

10/10

Exceptional

02 Jul 2025

angel

Very satisfying stay

The staff were amazing, offered us free water and snacks. It didn’t take long at all to check in - though we exceeded our check in time - check in took less then 5 minutes. The rooms were nice and clean and the view was pleasant. All together the hotel was a great stay.