Name: Candlewood Suites San Antonio Airport
Address: 418 Portland Road, San Antonio, 78216, US

6/10

Pleasant

27 Jul 2026

Diana

The property was ok, everything worked properly. Only issue was it was a bit muggy even though we had the ac at 71, it was tolerable.

6/10

Pleasant

26 Jul 2026

Tamara

The description in the room I chose was not what I received when I checked in

4/10

Poor

06 Jul 2026

Jenny

I reserved my room for the 4th of July through the 6th. We were coming down with my children to celebrate our country’s Independence Day. The email said the check-in time was from 3 to anytime. We got to the hotel at 11:30 and they had canceled my reservation and given my room away.

Once I showed them my confirmation and the email I received they found an empty room and I was able to stay there. The hotel room was clean but the bathroom was small with an outdated tub that was just big enough to fit my three year old kid. There was only two towels and two wash rags available. I didn’t bother calling down for more because we were too tired.

When we checked out the next morning they didn’t even have us register to the room. When I went to throw a piece of paper away their trash cans were overflowing. It was not the best hotel and I definitely will not choose that place again.

Family_with_children

10/10

Exceptional

05 Jul 2026

Rodolfo

Really great experience. Only thing was the laundry. We stayed for 4 days but were not able to wash our clothes due to I guess people living there who had loads and loads of laundry to wash. But other than that. The rooms were clean, the pool was so fun. My kids loved it. The front desk was also helpful. We traveled 4 hours and it was a great stay over all

Family_with_children

10/10

Exceptional

05 Jul 2026

Luis

Lady at the counter need more training

Friends

10/10

Exceptional

05 Jul 2026

Luis

Ac was liking, the carpet was flooded all over room 320

Friends

2/10

Poor

03 Jul 2026

Mykisha

I booked and paid for a suite for 4 nights, but when I arrived, I was forced to take a regular room instead. When I asked the front desk if anything could be done since I paid for a suite, the employee looked me in the face and said no. She did not offer an apology, a solution, a discount, points, or any concern. I was simply told I could come back the next day and ask whoever was working.

The next morning, I went down at 9 AM, again around noon, and again around 3 PM. Each time, I was told the new room was “almost ready” and to come back later. After being told this three separate times, nothing was resolved.

The room also was not properly stocked. There were no clean washcloths or dry towels, and the bathroom only had one half-used roll of toilet paper. Between not receiving the room I booked and paid for, the lack of basic supplies, and the staff’s lack of concern, I checked out after only one night instead of staying the full 4 nights.

I also expressed my experience to the manager before leaving. He continued looking through papers while I was speaking. I could hear him questioning staff about the issues, but he never addressed me directly, apologized, or offered a solution.

This was extremely disappointing. I expected IHG to honor my reservation or make the situation right, but the lack of accountability and customer service made this a very poor experience.

Family_with_children

6/10

Pleasant

03 Jul 2026

Cindy

We found a cockroach in our room on night 2. They ran out of toilet paper on day 2 and had trouble with house keepers putting towels in our room the entire time we were there.

Family_with_children

10/10

Exceptional

02 Jul 2026

Michael R

The room was clean friendly bed was comfortable

Business

10/10

Exceptional

02 Jul 2026

Joseph

Nice place will go back

10/10

Exceptional

28 Jun 2026

Howard

Everything was great

Self

2/10

Poor

27 Jun 2026

Samuel

They couldn't find our room when we arrived. I paid for a suite. We were downgraded rooms with no partial refund. The ONLY reason I picked this property was for the suite. Had I known, I would have picked a nicer place or somewhere with free breakfast.

10/10

Exceptional

22 Jun 2026

Juan

Great location and quiet

Self

2/10

Poor

20 Jun 2026

klaus-reginald

Upon my arrival in San Antonio from Washington D.C., I encountered an unexpected issue with my hotel reservation. Despite having confirmed my booking several weeks prior, I was informed that a room was not available. I was advised to contact the booking agent for a refund and seek alternative accommodation. Following my expression of concern, the hotel staff located a room that required preparation. I waited in the lobby for approximately four hours while the room was being readied, finally gaining access around 2:40 AM. Upon entering the room, I discovered the dishwasher was operating, which continued until approximately 4:00 AM, impacting my ability to rest before the 11:00 AM checkout time. This experience highlights a need for improved organizational processes within the establishment.

Self

10/10

Exceptional

15 Jun 2026

Luis

I told the guy in the front desk

10/10

Exceptional

11 Jun 2026

Robert

Great central location

Partner

6/10

Pleasant

06 Jun 2026

Felix Gregg

The staff was excellent. My first room had roaches running around. I was placed in another room that was better, but I still did not feel comfortable the rest of my stay. I was offered a credit to use in the hotel store for my inconvenience. Overall , the stay was just o.k.

Family_with_children

4/10

Poor

02 Jun 2026

Charles

I will never stay here again. There were no towels in the room. The room smelled like mildew. The sheets had a brown stain on them. The lady at the front desk was nice and that was the only good thing.

Self

6/10

Pleasant

30 May 2026

HOLLY M

they say they are pet friendly but the $150 fee is non refundable.
the grounds were nice.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Melissa

Love the 24hr front desk for late check in, and love the 24hr fitness center. Rooms were pleasantly stocked with a few dishes and paper goods essentials. Very clean and safe!

Self

10/10

Exceptional

27 May 2026

Marina

Awesome experience! Will likely book again!

10/10

Exceptional

26 May 2026

Kelli

Our stay was great!

Family_with_children

2/10

Poor

24 May 2026

LaAsia

The hotel itself was ok; it wasn’t rundown or anything. I stayed for two nights, and I asked if house keeping could service our room the next day after the first night. I was told they only do a full service every seven days, and that they could come do a refresh (which is what I was wanting). I came back that evening, and apparently housekeeping couldn’t do that either. Unrelated, I highly recommend the Comfort Café. The food is top tier, large
Portions, and the pay is donation based.

Partner

8/10

Excellent

20 May 2026

Beverly

Staff was friendly, informative and professional. Room was comfortable and clean.

Partner

10/10

Exceptional

18 May 2026

Luis

Nice hotel

Friends

6/10

Pleasant

16 May 2026

ALICIA

Rooms doesn't get clraned daily. They gave me a hard time to get clean towels.

Partner

6/10

Pleasant

12 May 2026

Charmaine

The evening staff was very nice. The first room I was given was either still in use or never cleaned that day but they found another room for me quickly.

Self

10/10

Exceptional

04 May 2026

Joyce

Great parking. Front desk was excellent

Partner

6/10

Pleasant

24 Apr 2026

Sean

The staff was friendly

Partner

2/10

Poor

01 Apr 2026

Ivan

Robaron el deposito que piden 25 dolares no les recomiendo ospedarse ai

10/10

Exceptional

30 Mar 2026

Francisco

yes everything was good

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Stephen

Room was great! My favorite part was how cold it got lol… A/C ran like a champ! Everything was perfect in this motel

2/10

Poor

17 Mar 2026

erik

Was clean

Friends_and_family Family

6/10

Pleasant

14 Mar 2026

Sonia

Pets are welcomed.
15 minutes from riverwalk, 25 minutes from sea world.
No breakfast offered. The WiFi connection sucked!

Family_with_children

10/10

Exceptional

12 Mar 2026

DeAndre

The room was well cleaned and the staff were very polite.

Partner

10/10

Exceptional

12 Mar 2026

Erin

Clean pet friendly located near shopp and food right off the free so convenient I would stay again

Family_with_children

10/10

Exceptional

03 Mar 2026

Jersey

My experience here was the best! Sta

6/10

Pleasant

16 Feb 2026

Jacqui

Cleaner room, better towels, refunds for unused nights

8/10

Excellent

14 Feb 2026

daisy

Check-in was fast and easy. The staff were okay . The room was very clean and spacious. The bed was also very comfortable. Glad there was plenty of parking.

Leisure Partner

8/10

Excellent

12 Feb 2026

Michael

Yes

2/10

Poor

26 Jan 2026

Zahid

Room had roaches in it. I was very disgusted and I couldn’t even sleep in it for one night, I had to cancel my booking and go to another hotel. I hope I can get a refund.

Business Self

8/10

Excellent

11 Jan 2026

Myrna

Room need more cleaning.
Staff very nice

Leisure Partner

8/10

Excellent

08 Jan 2026

Monty

Hand

Friends_and_family Family

4/10

Poor

05 Jan 2026

LaQuita Dionne

The staff were excellent. The rooms are outdated and cleanliness wasn’t the best.

10/10

Exceptional

04 Jan 2026

Horacio

Everything was so Good

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Laurie L

Room clean and comfortable A+++

Leisure Family

10/10

Exceptional

30 Dec 2025

Daniela

Everything was perfect and I loved that there ir a full size fridge. The bed is delicious so you can rest before continuing your trip.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Ezequiel

It was very clean, huge spacious room with dishes, fridge, microwave AND a stove. I will definitely be staying here on my next visit to SA

10/10

Exceptional

25 Dec 2025

Christian

Yes everything was ok

4/10

Poor

19 Dec 2025

daffney

I ended up having to switch rooms due to it looked being unkept. Luckily the help desk was more than happy to accommodate.

Business Partner

6/10

Pleasant

19 Dec 2025

john

Room was in good condition; clean, had a full refridgerator, stove, and M/W, plenty of hot water and water pressure. Unfortunately, it's also \"pet friendly\", which i didnt know when i chose it, or when i regisyered, and there was a dog in the room right below me that whined for hours the first night, and barked for hours the 2nd night. My request for a different room was blown off, and they didn't shut the dog up either. The ladt 2 days were fine, the dog had checked out sunday morning.

10/10

Exceptional

15 Dec 2025

katherine

Staff, room, shuttle were all great !

Leisure Partner

10/10

Exceptional

14 Dec 2025

Valerie

Clean room the staff was friendly. Overall everything was great.

Partner

8/10

Excellent

12 Dec 2025

Troy Alexander

Room was nice, i thought housekeeping would come around during our stay but they did not

10/10

Exceptional

10 Dec 2025

Grayson

Everything was perfect

10/10

Exceptional

09 Dec 2025

Horacio

Staff was friendly and were able to assist me quickly and efficiently

Self

10/10

Exceptional

02 Dec 2025

Melton

Clean room and everything I needed

2/10

Poor

30 Nov 2025

Christian

We stayed 3wks and in those three weeks there were roaches and we have not gotten our deposit and they don't want to give us our receipt because it’s through a “3rd party app” i have called and asked several times if they could provide us our deposit back. They keep saying we need to contact our bank but our bank is saying its though their end. Unprofessional!! Wouldn’t recommend staying again!!

Business Pet

10/10

Exceptional

30 Nov 2025

Denisse

The Room is ok, they offer a clean and safe place where you can rest if you need to be near the airport the location is very convenient l, they offer free shuttle, the gentleman at the front desk is extremely kind, helpful and nice. We actually booked a shuttle to the airport at 5 am, they took us there, however , our plane was late , so I called him back to see if he could pick me up again and bring me back to the hotel until my rescheduled flight would depart , they didnt have a problem helping us back, we were super grateful. They offer free coffee and a great service.
THANK YOU VERY MUCH.

Leisure Family

4/10

Poor

26 Nov 2025

Kendra L

Let me first say the gentleman that checked me in was very kind and professional. Even when i called front desk because the people above me let their children run and stomp through the room, that was handled, and I was appreciative. What I did NOT appreciate was the roaches! Also, the air conditioning not working properly. I was creeped out. By this being a business trip and i didn't have time to find another hotel. When asked for a refund after management was told, they refused. Greed and a lack of care for your paying customers will be tge downfall. I'm just trying to be made whole with some accountability. They know they have roaches! And since they don't care, I'm sure the Board of Health will. Roaches are nasty and carry diseases. Shame on you! I do not recommend this hotel. Save your money and go elsewhere.

10/10

Exceptional

24 Nov 2025

Raymundo

Clean room spacious nice staff

2/10

Poor

20 Nov 2025

Christopher

The room was Terrible

Leisure Self

8/10

Excellent

16 Nov 2025

Trisha

Room was pretty clean! The canteen was a nice feature had pretty much everything you need. Staff was curtious and helpful. Only thing was I had to go to front desk for clean towels and toilet paper.

Leisure Family

10/10

Exceptional

16 Nov 2025

David Paul

everything was excellent

Leisure Self

10/10

Exceptional

11 Nov 2025

Paul

Very nice open room comfortable bed. Great space area around the hotel is lacking. Kinda have to drive far to go get dinner but overall great.

Leisure Partner

10/10

Exceptional

09 Nov 2025

David

Yes

6/10

Pleasant

04 Nov 2025

Andrew

Nice staff but the room smelled really bad all 3 days we were there, the toilet seat looked like it was from 1995 (very old and worn), walls were dirty, bath tub was dirty. Kitchen was nice.

Leisure Family

8/10

Excellent

03 Nov 2025

Robert

Quiet/great location to all restaurants and shopping centers

Leisure Partner

2/10

Poor

29 Oct 2025

Maria

Well the room that I got was perfect I liked it the only thing I didn't like was that apparently somebody moved that night on the second floor and they were making so much noise from 7:00 p.m. till 7:00 a.m. that was the worst I've ever had in my lifetime but the room was nice I really enjoyed it it's just the noise that I couldn't handle thank you sincerely Maria Maldonado

8/10

Excellent

28 Oct 2025

Devyn

Nice clean location for a great price

10/10

Exceptional

25 Oct 2025

Mohamed

Excellent service

Business Family

8/10

Excellent

22 Oct 2025

Harold

Didn't hear any pets

8/10

Excellent

20 Oct 2025

Darlene Inez

Staff was amazing, when I booked I did not realise that this was a hotel for long term stay. There is no breakfast due to each room has a kitchen. They advertise 24 airport shuttle this is not correct. 7 am till 7pm. My flight arrived at 10:15 pm and when I called I was told about the shuttle times or if I waited till 11pm the night auditor would come and pick me up.

10/10

Exceptional

20 Oct 2025

Maria

Yes

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Kenneth

The staff was very friendly and helpful

Business_and_leisure Self

2/10

Poor

16 Oct 2025

Patricia Anne

Mattress with urine
Pool green
RUDE STAFF

Leisure Family_with_children

2/10

Poor

15 Oct 2025

Rachel

I would not recommend this hotel they had homeless people hanging around outside begging people for money we had an issue with the toilet the first 2 nights we were there when we called down to the office they told maintenance to turn off the valve because they didn’t want to deal with it then they ended up switching us to a different room which had cockroaches in it i will not stay here again and i hope they fix this issue !!!

Leisure Friends

2/10

Poor

12 Oct 2025

Howard

Bad staffing, changed my room to a much smaller and cheaper room without letting me know. Hotel was fully booked and they didnt have the room I made a reservation for over a week before, they misread my reservation but took my money for the more expensive room. Rude staff, stay away!

Friends

10/10

Exceptional

10 Oct 2025

April

Clean room and friendly staff

Self

10/10

Exceptional

08 Oct 2025

Tricia

Friendly staff

Business_and_leisure Family

2/10

Poor

05 Oct 2025

KHALID

You can’t control room climate. You either need to plug or unplug AC unit.

Business Self

10/10

Exceptional

28 Sep 2025

Raul

Price

4/10

Poor

28 Sep 2025

Emily

No one was at the front desk for a while when I wanted to check in

Leisure

10/10

Exceptional

27 Sep 2025

John Rohlfing

The staff was very polite and professional. Comfortable beds and good shower pressure. A must have

Business Self

2/10

Poor

22 Sep 2025

Amanda

I got a room way smaller than I was supposed too.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Cadmiel Elianai

The hotel was better than i thought abd the flight went smoothly!

Leisure Self

8/10

Excellent

19 Sep 2025

Michelle D

It was very convenient and close to the Airport. Room was clean, yet needs a new coffee pot. Housekeeping kept up with clean linen! Shower was HOT, and lots of pressure! No complementary breakfast, but coffee. Seemed more like apartment living than a Hotel. Very affordable, though it was included in a package deal with round trip tickets from Maine to San Antonio, TX.

Business_and_leisure Self

6/10

Pleasant

19 Sep 2025

Liliana

Personal atento, instalaciones con poco mantenimie

Estaba limpio..el servicio de limpieza muy amable y la conserjería también, pero la habitación no cumplió con las expectativas

Friends_and_family Family

4/10

Poor

17 Sep 2025

Joshua

roaches….. thats all I have to say

8/10

Excellent

08 Sep 2025

Christina

Well lit parking lot. Stained carpets, Clean but very worn room. As a woman traveling alone, I felt safe and would stay here again.

10/10

Exceptional

07 Sep 2025

Carlos A

Really close to the airport

Business_and_leisure Self

10/10

Exceptional

06 Sep 2025

Xerxes

Safe area. Convenient location. Coffee availability. Space of room booked. These are a few good things about this stay.

Friends_and_family Family

8/10

Excellent

05 Sep 2025

Amy

Very Quiet, Comfortable

10/10

Exceptional

01 Sep 2025

Jonathan

Simply good service

Business_and_leisure Family

6/10

Pleasant

29 Aug 2025

Verified traveler

It was okay?……..

Overall the stay was okay, the owner was nice. Only issue was there were too many miscommunications from the staff, and the cleaning crew was not so nice, nor prompt. It was very convenient though.

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

Charleena

Nice highly recommended

Business Family

10/10

Exceptional

22 Aug 2025

Darren

Great stay