Name: Courtyard San Antonio Airport/North Star Mall
Address: 80 Northeast Loop 410, San Antonio, 78216, US

6/10

Pleasant

27 Jul 2026

Britni

The guy at the front desk (I think Isaac) was very nice and we had no problem checking in even though our flight was delayed by 4hrs and we didnt arrive until almost midnight. But, we had called about getting a crib/pack-n-play for the room and were told just tell them at check-in because they always had plenty. Well, at check-in, we were told they had none at all. Isaac even went next door to ask at the Fairfield Inn (they own both properties) and was told they had none either. Made for a rough night with an already over tired infant.
The room was overall clean-ish. The couch was obviously stained and the room was very out of date. Sliding door barely opened and the view was literally a parking lot. We just needed a bed to sleep in for a few hours so we could drive home the next morning but I would not stay here again.

6/10

Pleasant

25 Jul 2026

Adriana

I thought it was free breakfast. For the price of the stay it should’ve been

6/10

Pleasant

07 Jul 2026

Jerry

It was decent and fairly clean, but the main downside was the parking fee. You could either pay a small discount price by adding the number of days you’ll be there or pay each time you drove out of the parking lot.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Dolores

Carpet in the entire hotel was filthy, mold in restroom, the room smelled damp/humid, pillows were horrible, the indoor pool chlorine smell burned your eyes just walking near it, the fruit infused water in lobby tasted like old lemon peels, extremely overpriced lobby snacks, parking hard to find/lot always full

Family_with_children

8/10

Excellent

05 Jul 2026

Jeanette

Nice professional greeting staff

Family_with_children

4/10

Poor

30 Jun 2026

stacy

The property is really dirty. The hallway smells really bad like old and musky. Hallway rugs are extremely dirty. AC in the room makes noise. Balcony is super dirty, full of web cobs. Shower was dirty and no hot water at night. The room at night is Hot the AC did not turn on for a couple of hours.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Vic

Room was fine but there was some need for cle in break area. Popcorn machine needed attention and there was no coffee or tea made. Overall it was pleasant.

Partner

8/10

Excellent

13 Jun 2026

Paul

Hotels.com is worthless
Go direct to the business itself

10/10

Exceptional

25 May 2026

Juan

Excellent location

Partner

6/10

Pleasant

17 May 2026

Ana

We were assigned a connecting room. Originally had no problem with it. But at night when the next room was occupied we would hear everything, they were very loud until very late at night and throughout the morning. There was also light from the hallway that would come into the room from under the door.
Also when I went to get a shower and moved the curtain a wash towel from the previous guest fell from the rod.
Staff nice, the bed was very comfortable but we had a terrible night.

4/10

Poor

12 Apr 2026

zach

Car was broken into, plus 3 others with no security around the area. But the seafood restaurant next door has security.

8/10

Excellent

11 Apr 2026

George Michael

Limited menu. Plunty of parking.

Partner

2/10

Poor

08 Apr 2026

Nathan

Worst hotel experience ever. Truck broken into and multiple

2/10

Poor

08 Apr 2026

William A

There was no hot water for the shower and the manager didn’t acknowledge the inconvenience, offer an apology or even suggest that another room might be available for a shower. It was the morning and instead the veracity of my claim was questioned. She then stated upper management would be in contact with me, but that never happened. Those who are not conscious of the customer’s experience have no business being in the hospitality field.

Self

10/10

Exceptional

29 Mar 2026

Carlos

Hotel was nice. Unfortunately parked cars were broken into overnight. Very sad to see lots of bokeh windows.

Partner

2/10

Poor

21 Mar 2026

Robert

Would not recommend. The hotel needs major updates. The tub would not drain. Carpets were terribly stained. Questionable smells throughout. Only has an analog tv in the room.

Family

10/10

Exceptional

19 Mar 2026

Celia

Clean, comfortable, friendly staff, convenient location to medical office complex. Great shopping and restaurants nearby. Convenient to shopping and airport.

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Jonathan

Staff was very friendly and helpful, but the property is old and in serious need of an upgrade.

10/10

Exceptional

15 Mar 2026

jenee

Nice and clean rooms balcony was nice extra to get fresh air area was excellent staff was very helpful

Friends_and_family Friends

4/10

Poor

14 Mar 2026

Ramon

Hallway carpets were extremely dirty.

Family_with_children

2/10

Poor

21 Feb 2026

Wendi

Las instalaciones muy descuidadas, el cuarto las paredes descuidadas, las alfombras de los pasillos muy manchadas de viejas que estan, el baño del cuarto que nos dieron estaba goteando, el toilet estaba mancjado de viejo, y pedi cambio de cuanto estaba mejor pero igual las instalaciones descuidadas, Les falta una buena remodelacion a esas alfombras de los pasillos, nunca habia estado en un marriot en esas condiciones, Limpio si estaba todo

Family_with_children

6/10

Pleasant

05 Feb 2026

Mindy

It was extremely rundown. Carpet looked like it needed a shampooing like 5 years ago. Definitely paid too much to stay there. Doubt I’ll ever stay at another Marriott again.

Family

8/10

Excellent

30 Jan 2026

Lorena Corro

Ok

4/10

Poor

28 Jan 2026

Margaret

This hotel is old and in desperate need of updates. Not at all what I expect from the Courtyard by Marriot brand. It's old and dirty, and the first morning wee woke up and had to kill a roach walking on our ceiling. If budget is your main concern, go ahead, as it is passable - despite the pest concerns. But if you're expectations are higher, then I'd move on. Also, having to pay for parking in this area seems ridiculous and a transparent grab for extra money. I would not stay here again.

Business

2/10

Poor

06 Jan 2026

Danilo

They charged me a smoking fee and I don’t even smoke.l I have stayed with them 16 times in the last year and never had an issue before. When I called to ask about the fee said I would receive a call from management but never did.

10/10

Exceptional

02 Nov 2025

Felisha

Clean rooms, very nice staff. Great location!

10/10

Exceptional

27 Oct 2025

nadine

good place to stay

6/10

Pleasant

27 Oct 2025

Eunice

I had to stay at this hotel for a conference.

This hotel is very dated and in desperate need of some updating. It is in a very nice and convenient location but there were definitely issues. My room smelled of cigarettes even though it was a non-smoking room and there was hair stuck on the ceiling of the shower and the bathroom itself. The door of the balcony had a large handprint indicating it was not cleaned after the most recent occupant. The outlets on the nightstand were very flimsy and the couch was very awkwardly shaped and almost impractical. The walls had repairs on them with paint of a different color and it was just not an aesthetically pleasing experience. The bed was comfortable but the pillows lacked any support.

Onto the good, the staff was friendly and the location was okay and it was close to the airport. I did ask two different staff members about needing a shuttle to the airport very early in the morning and neither put that request in. It didn't take long to get one and my trip was unaffected by it but it would be nice if I could count on them to be reliable.

I would not like to return to this hotel.

Business Self

8/10

Excellent

27 Oct 2025

Daniel

The staff here an awesome!! Friendly, courteous and professional!!

The building seems older and the ac unit in our room rattled….didn't notice until 1 am when we were trying to get sleep.

Integration of what you pay for on Orbitz and what translates to your reservation could be better.

Breakfast is “a la carte” and expensive. Was not good, and so many good options around the hotel that would be better.

Leisure Family

4/10

Poor

26 Oct 2025

Michael

The room and bathroom was very small and not too comfortable and also the indoor pool wasn’t well maintained and slightly dirty. Average stay for $150 a night and parking is not free either unless you pay extra via Expedia to get free parking.

Leisure Family_with_children

10/10

Exceptional

23 Oct 2025

Gysselle

Room was clean, but a little updating wouldn’t hurt! Was good for a weekend stay.

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Jacqlynn

Great Stay!!!

Rooms are clean, beds are comfortable, Staff is great!!!
We did not eat on site so I can not comment on the food. Overall we love to stay here and we always try to get a room with a balcony because it is nice for sit outside and get fresh are without having to leave the room.

Partner

10/10

Exceptional

15 Oct 2025

Michael

Great

4/10

Poor

13 Oct 2025

Veronica

We had to wait for both rooms to be ready, we had to wait about 3.5 hours total and we had to share a room until the other room was ready. Additionally, the room I was in the AC was not working properly and it got really hot in the middle of the night. When we checked out, there was no one to talk to and let them know of the issues.

Business_and_leisure Friends

2/10

Poor

11 Oct 2025

Christie

Checked in for two double queen rooms and they gave us two king rooms. Big inconvenience. Rooms are not near one another. Staff was not helpful.

Leisure Family

10/10

Exceptional

29 Sep 2025

Thomas

Great

10/10

Exceptional

12 Sep 2025

Russell

I started staying at this location years ago because it’s conveniently located minutes from the airport but the last 5 years or so I enjoy staying here because of the staff. They are so friendly and welcoming and knowledgeable, it’s like staying with family.

Leisure

6/10

Pleasant

04 Sep 2025

Dennis

Hotel was good, everything is dated. TVs are small and only have limited cable channels. Both the soap and conditioner were empty in the shower, yet they leave a card asking for a tip for the cleaning service. They also charge you to park, which seems like money grab to me since they have a parking lot that is hidden and right in front of the hotel.

Business Self

10/10

Exceptional

23 Aug 2025

Marcos

Convenient

Great stay and super close to good restaurants

Business

10/10

Exceptional

08 Aug 2025

Kimberly

We we're greated right away. The hotel is clean and our room is spacious. The bed is the best part of our stay, so comfortable. We can't wait to come back.

Leisure Partner

10/10

Exceptional

06 Aug 2025

RUSSELL L

Ok

Good short needed a little more detailed to the room women’s hair in the bathtub and a coffee pot with full of water unknown how long

Business

10/10

Exceptional

27 Jul 2025

HAROLD

Great property

8/10

Excellent

19 Jul 2025

Tiffany

Great service and friendly staff. The hotel is kept up nice

Leisure

8/10

Excellent

19 Jul 2025

Onnesia

Great stay

Leisure Family_with_children

6/10

Pleasant

18 Jul 2025

corey

Good for the price

Business Self

8/10

Excellent

18 Jul 2025

corey

Place was great

8/10

Excellent

18 Jul 2025

Russell

Staff and servers are always great!!!!!

Leisure Self

10/10

Exceptional

06 Jul 2025

Javier

Excelente servicio de la persona que atiende el mostrador, estacionamiento muy bien cuidado

Leisure Family_with_children

10/10

Exceptional

05 Jul 2025

Antonio

Great place to stay but staff needs to ou more att

When we got there the lfy checking us in was paying more attention to her phone and us and i think that is very disrespectful

Friends_and_family Family

10/10

Exceptional

02 May 2025

Javier

Great job

10/10

Exceptional

25 Apr 2025

Rene

I would come back to this property. Front staff was friendly.

Leisure Family_with_children

4/10

Poor

13 Apr 2025

Paul

Very good for the money. Very nice restaurants near by and spacious room. But, as soon as we walked in the room it smelled ‘dusty’ the toilet did not work. We used the toilet downstairs. No available maintenance staff. We were disappointed.

Business_and_leisure Family

4/10

Poor

24 Mar 2025

John

First, let me be clear. The staff was excellent and my review is not about them. If anything those employees deserve a raise.

This is a clearly older building and it shows. I had 3 rooms in the 3 days I was there. First room was fine except the second night water started leaking in from the room above. (It will have been the best room of the 3.)

I got moved to another room around midnight. Except the other room was smaller than what I paid for and missing amenities I had specifically chosen my room for but since it was midnight and I was exhausted wait until morning. Woke up and took a look around and the floor was sloped towards the bed. Not reassuring. Went to make a sandwich for breakfast and apparently the fridge was frozen over with a huge chunk of ice. So let them know and also asked for another room with the amentities I had paid for.

They got me moved into the third room. The AC in the 3rd room took forever to cool the room and was pretty loud. But at that point i only had one night left so I just dealt with it.

The location was near the airport which is one of the reasons I chose it. I don't not recommend it but definitely check everything in your specific room before settling in.

Leisure Self

10/10

Exceptional

24 Mar 2025

Cynthia

Good location and fairly clean

4/10

Poor

23 Mar 2025

Erica

no soap in our shower, asked for extra towels did not receive them, house keeping did not provide soap

Leisure Family

8/10

Excellent

08 Mar 2025

Joshua

Great stay

Kristy, at the front desk was very helpful!

Friends_and_family Family

6/10

Pleasant

27 Feb 2025

Patricia

Needs a bit of updating

Leisure Family

10/10

Exceptional

12 Feb 2025

Jacqlynn

What was unique with the property was that it has balconies off of the rooms. The hotel was very clean and quiet. The beds are comfortable. My only complaint would be that the door to the balcony was very hard to open but other than that everything was very nice. The staff was very friendly and accommodating. We had a late checkin and Michael (I think that was his name) made check in a breeze after a long day of traveling. We sure did appreciate all of his assistance. We will be staying here again for sure.

Leisure Partner

10/10

Exceptional

10 Feb 2025

Peggy

The property management needs to set guidelines for traveling sports teams and ask that they respect other guests. The sports team on our first night was very well mannered … no problem. The noise of kids running in the hallways and slamming doors was constant on the second night of our stay. We ended u checking out a day early, as a result.

Leisure Family

8/10

Excellent

26 Jan 2025

Karen

The rooms did not provide sound resistance. When people were walking and talking in the hallways-I could hear everything they said. They gave me an adjoining room. The man on the other side was on his phone. He was in an argument with his spouse. He was yelling and hitting something. I didn’t feel safe. I asked for a different room. The staff happily accommodated. All the staff was friendly-except one man. (Manager apparently) someone smoke alarm was going off in a room down the hall. Non stop. I went and reported it and asked if someone could check it out. I went back to my room and started packing up stuff in case we had to evacuate. After 5 minutes I went back down to ask why he hasn’t been up to check it out yet. He was making an omelette for a guest! I said to him are you serious right now? A smoke alarm has been going off non stop and you think making an omelette is more important? He finally goes upstairs and uses his keys to enter that room, without knocking. To his surprise there was someone in there. Crazy situation. He just had to reset the alarm and it finally stopped. Corporate said the reason he finished the omelette is because he knew it was just a faulty alarm and nobody was in there. Well that’s untrue. Clearly. Seems like they are trying to cover for him. The rest of the staff was so friendly. Room was clean. Bed was higher up than normal. I had to jump up to get in. I’m 5’4”. It was comfy but tall.

6/10

Pleasant

19 Jan 2025

Lindy

Rooms and bathroom is dated. Has a bit of a smell to the rooms.

Leisure Family

2/10

Poor

16 Jan 2025

Cory

My truck was broken into in the middle of the parking lot as we’re many others, if we cannot feel like our vehicles are safe than we are definitely going to be staying at the locations that ensure this type of security.

Business

6/10

Pleasant

12 Jan 2025

Melissa

Are sheets had brown stuff on them and we had to change rooms but overall it was nice.

Leisure Partner

10/10

Exceptional

11 Jan 2025

Isabel

Great location

10/10

Exceptional

30 Dec 2024

Harold W Francis

Great facility!

Leisure Self

2/10

Poor

29 Dec 2024

Jessica

No sense of cleanliness nor friendly

This location needs major remodeling work. Carpet and restrooms were gross, the smell was terrible in the first room they gave us and they switched us over to another which smell wasn’t as bad but nonetheless still pretty bad for what we paid. The cherry on top was getting woken up by extremely loud fire alarm at 1am and not getting back into our rooms til after 2am and to top it off not getting any answers/communication from employees.

Friends_and_family Family

4/10

Poor

29 Dec 2024

Leonel

The front desk staff needs better customer service

Leisure Family_with_children

10/10

Exceptional

12 Dec 2024

Silvia Monica Flores

La ubicación es excelente los empleados muy amables y atentos, lo que no me gustó es que no hay mucho personal que hable español.

Leisure Friends

4/10

Poor

14 Nov 2024

Beverly

I was placed on the first floor, and I can smell the greasy smell of cooking bacon in early morning from the kitchen, the sounds of dishes and people taking in the cafeteria.

Also, the room smells bad.

Business Self

10/10

Exceptional

26 Oct 2024

Mary

Very Nice

Check in was easy. Beds were very comfortable and bathrooms were clean. Nice stay

Friends_and_family Family

8/10

Excellent

15 Oct 2024

Keyla Siboney

Good location

Leisure Partner

10/10

Exceptional

09 Oct 2024

Michelle

Appreciated that they read my request for a quiet room and accommodated without me having to remind them

Leisure Self

8/10

Excellent

07 Oct 2024

Roxanne

It was nice

10/10

Exceptional

25 Sep 2024

Jacondric

Courtyard A Winner!!!

Got in late the front desk was supper helpful. We had two rooms. They were very clean, comfortable and appealing. Would defiantly stay again.

Friends_and_family Friends

8/10

Excellent

24 Sep 2024

Judy

I would return another time

The other rooms doors are loud when they shut. Had a very good chicken sandwich. I told my server also.

Friends_and_family Family

6/10

Pleasant

22 Sep 2024

basm

average

Partner

10/10

Exceptional

15 Sep 2024

Robert

Was great location for a one night stay near Laugh out Loud comedy club.

Partner

8/10

Excellent

11 Sep 2024

Oscar

Good location!

Leisure Family

10/10

Exceptional

19 Aug 2024

ELIZABETH

Good value

Leisure Self

6/10

Pleasant

10 Aug 2024

Verified traveler

We arrived and was no one at the counter

Business

10/10

Exceptional

07 Aug 2024

David

Great place had several dinning options with in walking distance

Leisure Family_with_children

10/10

Exceptional

07 Aug 2024

Adela

On our way home from North Texas. Needed to pull in and rest. We stayed here before. The beds are amazing and the bathrooms are super clean on top of the hotel. Staff extremely nice will stay again one in the vicinity really enjoyed the restaurants within walking

Friends_and_family Family

6/10

Pleasant

06 Aug 2024

GEMIEUX

Pour un dépannage uniquement

J'avais quelques inquietudes en lisant certains commentaires. Il est vrai que l'hotel est vieillisant. Les tapis aux étages sont d'une tristesse. Ils font sales. Les chambres sont propres mais les meubles vieillisant, l'émail de la baignoire qui s'en va, ne donnent pas une bonne impression. La ventilation de la salle de bain n'etait pas nettoyée. La filtration de l'eau de la piscine semblait peu fonctionnelle. Dommage, apres une journee sous le soleil du Texas, ce serait un agreable avantage.
La localisation est vraiment pratique. Il y a des fruits et du café de courtoisie. Les restaurants à coté, le centre commercial et bien entendu la distance à l'aeroport sont un avantage.
Ca depanne, mais ce n est pas ce à quoi je m'attends d'un Marriot.

Friends_and_family Family

6/10

Pleasant

07 Jul 2024

Luis

Elevators not working. Side entrances with keycard not working. Had to carry all luggage up through stairs and around hotel

Leisure Family_with_children

10/10

Exceptional

04 Jul 2024

Candra

Family reunion

I booked rooms for family reunion. When family arrived checked in went to their room a few of them rooms smelled of mold and mildew and couldn’t stay there due to health issues. Front desk accommodation them with another room with was better and some just went and got another hotel to stay. This hotel needs a full make over. My family was disappointed and had to spend more money to stay in San Antonio to be comfortable. Thanks

Friends_and_family Family

10/10

Exceptional

25 Jun 2024

Verified traveler

Nice

Great service! The room was clean and smelled clean. The location of the hotel is close to a lot of places to eat. We stayed there because we had to catch a flight early in the morning. It was a short drive to the airport.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Manuel

Nice and quiet stay

I absolutely love this location and the people that work here. The rooms are always clean and the employees are welcoming. The area itself is quiet as the hotel is tucked in off the highway. Thank you

Friends_and_family Friends

4/10

Poor

18 Jun 2024

Ronda

No hot water. Had to transfer to another hotel to take a shower.

Business Self

4/10

Poor

16 Jun 2024

Edythe

Had to change rooms 3 times. Old rooms old carpet, tv didn’t work, dreary , mattress was hard had to sleep in a chair !!!

Leisure Family

10/10

Exceptional

15 Jun 2024

THEODORE

Good hotel

8/10

Excellent

03 Jun 2024

Farah

Thank you Ms Stacy she was fantastic and accommodated to any request. Great overall experience with her.

Leisure Family

8/10

Excellent

26 May 2024

Bonnie

So close to the airport. Clean, really nice bed and decor in room. Gave us a snack bag when we checked in. There was ice water, juice and coffee available also.

Leisure Family

10/10

Exceptional

25 May 2024

Veronica

Very clean, friendly service. And like that they had 2 different kinds of water for free to get and fruit by the check in area.

Leisure Family

6/10

Pleasant

25 May 2024

Verified traveler

not the nicest bathrooms in the rooms - feels like an older property - but GREAT staff. Stacey at the front desk overnight talked me in when my plane arrived at 2 AM - she sent an Uber to get me and bring me to hotel (this is their standard after hours shuttle service) and was terrific. my shuttle driver this AM was the handywoman/service manager and she was super friendly and courteous. keep your peeps, give em all a raise!

Business Self

10/10

Exceptional

07 May 2024

Elizabeth

The staff were super helpful and really nice. We only stayed for a few hours because our flights were late but the beds were comfortable and it was quiet, dark and cold just how we liked it

10/10

Exceptional

30 Apr 2024

Adela

Last minute plans. Great price. Great restaurants in area. Quiet. Relaxing. No complaints.

Partner

2/10

Poor

28 Apr 2024

Rose

Stale smell and no free breakfast

The smell of the room was bad because of the high humidity. The room was very humid.The carpet outside the room looked like it needes a good steam cleaning. Also, the hotel had advertised free breakfast but that did not happen. The only free breakfast was a banana. It seems like the restaurant has been converted to a Starbucks. The price I paid for this hotel ($126 a night plus tax) was not a good value. Not going back to this Courtyard.

Friends_and_family Family

10/10

Exceptional

18 Apr 2024

Francois

Comfortable and clean

Great place to relax

Partner

10/10

Exceptional

16 Apr 2024

Andy

I really enjoyed.

Business Partner

2/10

Poor

08 Apr 2024

KAREN

I did share my review directly with the front desk and ask that they have the manager call me asap. I have yet to hear from them. Some of the light bulbs were burned out in the room, the coffee tray was very dirty, room had 2 inches of dust all over hair in the sheets, tub and shower had some black mold, but the final straw was when I got up to use the restroom and turned the light on and cockroaches (babies) scattered on the floor!!!, and when I looked closer I saw a very dark dried on urine on the back and bottom of the stool The hotel is in a good location. This was our 2nd stay even after the first room wasn't anything to write home about.....I cleaned and didn't
complain, but figured it was just an oversite, but this last stay may well be the last.....that is unacceptable!!!!!! and then to have the manager not call me back is a bad deal and very unprofessional.

Business_and_leisure Partner