Knights Inn San Antonio/Fort Sam Houston

2/10

Poor

02 Aug 2024

Lori

Horrible. Reporting to health department

Absolutely the most unclean disgusting place I have ever stayed in. Woke up this morning with roaches in the bed and roaches in the bathroom crawling on the shower walls and coming out of the shower drain

Business

6/10

Pleasant

18 Apr 2024

fred

This property is about 50 years old and no renovation has been done on it. The TV is still old Tube. The toilet flush is slow. Carpet is old. There was no sheet. Only a heavy quilt. The chair was of cloth and had hole in it. The location supposed to have WiFi but it is only a name on equipment setting. Technically no WiFi. The TV programs were very good and a Western channel had no commercials. The area looks unsafe, but I did not notice any unusual activity. There were no insect at all in the room and was very safe from this standpoint. Plenty of towels were available and the same with soap. Water was strong in pipes and shower was working very well. at a very close walking distance is a Chevron convenience store that complements lack of any essentials on the property such a cup of coffee in the morning.

Business Self

6/10

Pleasant

07 Aug 2023

Jozze

Roaches everywhere need a exterminator ASAP

Business Self

2/10

Poor

16 Apr 2023

Jazmien Mills

They need to changed with the times. They need new sheets and covers. The lighting is spooky

Business_and_leisure Family_with_children

2/10

Poor

02 Sep 2022

Correy

They had roaches.. green stuff growing in the room and rhe mattress was coming apart.. Definitely a unique establishment....

Business Self

2/10

Poor

03 Dec 2021

Ryan

I liked that it was fast and easy to get a room. The front desk lady is extremely rude and short with you. They rushed me out my room when it wasn’t even time to check out the house keeper kept barging in no knocking or anything. And they made me leave the property while I was waiting on my ride. The room was super dirty and the tv was broken and the front desk lady did nothing even when I told her.

Leisure Self

4/10

Poor

12 Aug 2021

Brian

No knights stay

One towel no ice bucket broken towel racks hole in bathroom wall no hot water only warm shower handle broken hair all over the bathroom. Terrible no microwave guest service was extremely rude with any accommodations

Partner

4/10

Poor

17 Jul 2021

AnaLisa

The lady Jennifer and the front desk was very very nice but we couldn’t stay there. We returned the key due to the condition of the room. It smelled bad and the bed did not have sheets on them.

Friends_and_family Family

2/10

Poor

13 Jun 2021

Verified traveler

Horrible service and rooms

Leisure Friends

4/10

Poor

07 Jun 2021

josie

Very dirty. Friendly staff.

Friends_and_family Family

2/10

Poor

22 Mar 2021

Verified traveler

Didnt like anything at all. It was ugly. The worse hotel I have ever stayed.

Leisure Family_with_children

2/10

Poor

21 Mar 2021

Susanna

Never got to stay in my room , I want my refund.when I arrived the front desk said it was no vacancies.

Partner

2/10

Poor

15 Feb 2021

Leroycia

Disappointed and needed somewhere to sleep.

I didn’t stay I went in the room. And was immediately disappointed. Went the front desk and made my complaint and immediately booked with a another hotel. I expected some kind of communication.

Partner

2/10

Poor

19 Jan 2021

Verified traveler

Needed a place to crash for the nite and the front desk concierge was great super polite def made it

8/10

Excellent

12 Mar 2020

Jan Helge

The smell is not good

There is a bad smell of Mould in the room

Friends_and_family Family

10/10

Exceptional

24 Feb 2020

Verified traveler

The young man at the front counter was extremally nice, patient and helpful as I checked in. I would definitly recommend this hotel just on his wonderful customer service alone. I will use this location again without question.

Friends_and_family Partner

8/10

Excellent

20 Sep 2019

Verified traveler

The checkin was nice and friendly and quick. Quiet, and very clean.

Leisure

6/10

Pleasant

09 Sep 2019

Verified traveler

The refrigerator didn’t work at all when I was there.

Friends_and_family Partner

10/10

Exceptional

02 Sep 2019

James

A++

Very accommodating and helpful even at my 3am arrival

Self

6/10

Pleasant

24 Jul 2019

Richard

Ehhh

Some unsavory people hanging around outside late at night

Friends

10/10

Exceptional

02 Jul 2019

Verified traveler

Love staying there felt at home very clean would love to go back

Leisure Partner

2/10

Poor

01 Jul 2019

Verified traveler

This property was so nasty the first one room smell like mildew the second room could not flush the toilet and it had roaches in it

Friends_and_family Partner

8/10

Excellent

29 May 2019

Gumaro

Clean and easy!

Good night’s sleep in a clean room. Easy check in and out. Friendly staff. Easy access to highway.

2/10

Poor

27 May 2019

Verified traveler

Nothing, worst place we have stayed in. Bathtub was so nasty would not bathe my dog in it, door on oneof our tooms would not lock, rooms odor was rank, TV didn't work.

Leisure Family

6/10

Pleasant

20 May 2019

Verified traveler

Overnight stay

This place is pretty run down. The bathroom was dirty but the bed was clean. Knats in the bathroom. Way overpriced.

Partner

2/10

Poor

01 Apr 2019

Yessenia

our driver could not stay the bed was full of bedbugs.

4/10

Poor

22 Mar 2019

Verified traveler

Filthy place

This place was disgusting and would’ve been happy paying half of what I did today.

Roaches crawling around the crevices. Bent mattress and dirty bathtub

Partner

8/10

Excellent

21 Mar 2019

Leonor

Traveling

It's a pretty good place to stay if are in the area and either flying in or out of hobby airport as I do.

2/10

Poor

18 Mar 2019

Verified traveler

NOT WORTH THE MONEY THEY CHARGE FOR THE ROOMS THEY ARE A RATS NEST!! This place is the worst place I've ever stayed and I've been to a few properties that I wouldn't recommend but this one I'm afraid that I may need to go get a tetanus shot from the wallpaper is being held up by tax there's nothing in the room other than a TV and your dresser that's falling apart how I pulled out one of the dresser drawers and found a whole bunch of baggies like there is no dealers in there and one of them was full of stuff so yeah that was very pleasant then the ice machine isn't convenient for you to get through it's in the lobby with the other people you have to wait for them to come open the door to let you into the lobby so you can get ice. The breakfast they offer is oatmeal in a little tupperware container, the butter has bread crumbs all in it and cereal that they don't even provide milk for. The water came out brown I was afraid to give it to my service animals and then the manager or whom ever he was, decided to tell me not to fill up my cooler w ice and he yelled at me about my service animals! I've never been treated the way I was here and I promise that this place is not worth 10 dollars much less the 50 they charge and that's only thru the app if you don't do it thru a booking app they want to charge 85 dollars a night. I'm sorry but I wouldn't recommend this place to anyone not even if I didn't like them and that says a whole lot about this place.

Leisure Pet

6/10

Pleasant

05 Jan 2019

Verified traveler

Somewhat clean . Front desk lady was friendly. I think if they clean up and redo the inside it would a nice place .. but for short visit it will do

Business Self

8/10

Excellent

17 Dec 2018

Verified traveler

didnt have any issues for our brief stay. was fine

Leisure Family

2/10

Poor

30 Nov 2018

Janet

Not to be stayed at again

Carpet was filthy

Partner

2/10

Poor

26 Nov 2018

Verified traveler

This property was roach infested. The towels felt rough and stiff. There was a smell in the room. The room smelled like wet and molded carpet. And the door to the restroom was falling down. Very bad experience. Never staying there again.

Friends_and_family Family

8/10

Excellent

08 Oct 2018

Gumaro

Great for the traveler on a budget!

My overall stay was decent. It is definitely an older facility and it could use upgrades but it was clean and comfortable. The front desk attendants for both the check in and check out were very friendly and accommodating. I found it to be great for the traveler on a budget. The location had access to multiple restaurants, dine in and fast food. The fact that it was minutes from the airport was an added bonus.

Friends

6/10

Pleasant

01 Aug 2018

Shashibala

People nice. Big swimming pool. Convenient. Low rate. They need. Serious cleaning of bathtubs and bathrooms. As it is. In need of good refurbishing in many rooms.

Other than that. It is. Fine. Ordinary. Budget rate. Motel

They need to pay attention to details. Of little little things missing. Like no
Dial tone in room. They need better preventive maintenance.

Staff is nice. She carried. My heavy luggage to second floor. By stairs. At 11. Pm at night as I cannot.

Changed rooms. Without fuss.

Cleanliness. Needs to be stressed specially. Bath tubs toilets. And. Refresher in room. Swimming pool. Is clean and hot and large.
It was 90. Degree weather

2/10

Poor

30 Jul 2018

Casey

Worst Hotel EVER!!

Booked this Room Thru Hotels.com going by the pictures online.. We needed a place to stay to shower and get a few hours sleep. I got my Key from the office, turned on the Light in the room And Bugs started running everywhere and the smell was horrible! I felt dirty just touching the Door handle.. The Carpet had grass and dirt and stains all over it. I walked back to the office and turned my key in and got back in the car and found a Motel 6 a few miles down the road for $10 more. If you have to stay here bring a gun and Lysol. I'm not very Happy with the situation since I was unable to get my money back for false advertisement. DONT STAY HERE!

Family

2/10

Poor

28 Apr 2018

Lucero

If I could give no stars I would

This has to be the dirtiest hotel I have ever stayed at. Lack of maintenance. Carpets are filthy , doors are broken , everything just looks disgustingly dirty. DO NOT STAY HERE

2/10

Poor

25 Apr 2018

Verified traveler

DO NOT STAY HERE!!!!!

There were roaches in the room,the toilet was not fastened to the wall and the bed sheets had tiny spiders.

Partner

2/10

Poor

22 Jan 2018

Verified traveler

No heat
Wallpaper coming off walls
Carpet dirty
Bathroom dirty

2/10

Poor

16 Nov 2017

Ramon

Nasty, dirty. Construction on site. 5 am working

Do not stay here. Dirty and construccion next to hotel making noise at 5 am

10/10

Exceptional

10 Sep 2017

Steve

Great hotel close to Houston Hobby

Nice folks here, you will have a good stay. Breakast is ordinary but the people here are gems. George is a rockstar.

6/10

Pleasant

02 Sep 2017

Lorraine

It felt good to get into a room. Especially after Harvey it's been kind of rough. I wasn't able to afford it but what else was I suppose to do?

Partner

2/10

Poor

28 Jul 2017

Felicia

terrible place

Unable to sleep there ,30mintes in the room with terrible smell is making me sick

2/10

Poor

19 May 2017

anonymous

Worst hotel I have ever stayed.

We needed to stay in a hotel for the night because of a power outage in our city. I checked in late, and found our room to not be very clean. There were roaches in the bathroom. The TV did not work. The front desk lady who checked me in was nice, but the one I checked out with was rude. I was rushing to get my girls to school in the morning, and wanted to grab them something to eat from the breakfast room. I was told I could not take anything from the continental breakfast which at every hotel I have ever stayed I had been allowed to grab a couple items from the breakfast area. If I had been trying to grab a bunch of items I would have understood, but I was just trying to get a couple of muffins.

6/10

Pleasant

26 Sep 2016

Ruben

Convenient hotel

The stay was good, staff was friendly and accomidating, breakfast needs an upgrade but other than that it was OK.

Family

2/10

Poor

22 Aug 2016

Verified traveler

Roaches!

Roaches shared my bed! When the staff was told, no apologies or suggestions were given..like a new room or a refund.. all that was said was. Ok we will spray for them! I dont care if it is common in texas to have roaches... I am a traveling guest who is NOT comfortable with sharing my bed with bugs! Goodbye texas!

2/10

Poor

03 Jun 2016

tricia

This hotel is nasty

That Motel is nasty after leave Sunday from there I would never invite no one there

4/10

Poor

22 Apr 2016

S

In the wrong part of the city

The hotel did not have light bulbs in the room, there were now wash clothes in the room and the remote did not work. Called front desk the problems were not resolved. I had book the room for two nights, checked in late. Left the next morning. I complained to the front desk and requested a refund for the night I did not stay. The hotel personal did not seem to care since it was a pre-paid room.

2/10

Poor

22 Feb 2016

Sandy

The wrong side of town

I was outside relaxing with family. A truck rolled up with. 2 males and they brandished a gun. Needless to say we left, but the staff was very kind and gave a refund with no problems. I know they didn't have to but they did. The hotel was a 1 but the staff was a 10.

2/10

Poor

19 Jan 2016

Verified traveler

horrible

never again

2/10

Poor

17 Oct 2015

Verified traveler

roaches coming out of sink, no comfort

roaches, a/c not controllable, rude workers front office (lady) no continental breakfast. she told me that's all it is, two different cereals bread and jelly Coffee the place has rust rails second floor rails not bolted to posts. danger for anybody that stands next to rails

2/10

Poor

19 Jul 2015

kerri

Drug bags on property

2/10

Poor

23 Jun 2015

Verified traveler

SLEEP IN YOUR CAR!!!!

My glasses broke and my boyfriend wasn't feeling well coming back from Galveston to Cypress I couldnt drive any further..I found what I thought was a good deal so I booked it. As soon as I walk in the room was very basic but it was just to rest so no big deal, UNTIL, we saw roaches on the bed, on the dresser an TV, while going back to the car there were people walking around, eye balling my Lexus- it was time to go....I went to the front office and since this was a no cancellation booking I couldnt get my money back- The woman in the front office was sweet, explained, gave me another room where I only saw 1 roach... we ended up going to the Four points down the street and sleeping in the car parking lot...much nicer safer and no chance of roaches or bed bugs.

Partner

2/10

Poor

07 Jun 2015

Betty

not a good place

One room had roaches and another room the toilet was about to fall over. I tried to get my money back to go to another hotel ,but they would not let us get it back because we got the hotel off of hotels .com. We were very disappointed. I had a roaches fall onto my arm when I opened the door.

Partner

2/10

Poor

17 May 2015

Richard

Bad Stay

We purchased 3 rooms for a youth event in Houston. At check in, the non-smoking rooms, smelled like someone had been smoking in there for weeks. The bathroom door in one room was literally falling apart, and the lights in all three rooms were flickering on and off. The furniture was broken or busted, and there was evidence of pest activity. We really just utilized the rooms for the night, so we put up with the issues. However, in the morning, one of the teens I had in my group went to the front office for coffee, and had to call me from the sidewalk by the highway in front of the hotel. The morning staff had kicked him off property without trying to call one of our rooms, or calling me. I was able to deal with the staff. It ended well, but we will not be booking a knights inn any time soon!

2/10

Poor

15 May 2015

Danielle

Roach hotel

Nasty and had roaches

2/10

Poor

12 May 2015

walter

Worst place ever

You don't have a score low enough!!! Roaches dirty tub cigarette burns in the carpet and chairs

8/10

Excellent

10 May 2015

Michael

just right on a strict budget

It was just what I needed: a hotel on a strict budget and a on the spot need. Not necessarily a bad area, but not \"Beverly Hills\" neither. It was what I needed. It was just fine. I would stay again.

Family

2/10

Poor

07 May 2015

Sameh

Unclean hotel...

Horriable hotel, not clean...
In the bathroom there was a big cockroach ... Stairs was dirty ....

2/10

Poor

30 Mar 2015

Nana

Convenient to airport.

Worse hotel I have ever stayed at. Room was smelly, carpets filthy, refrigerator broken. Would never stay at Knights Inn again.

2/10

Poor

22 Mar 2015

Michelle

grotesque

The room was grotesque and when asked for a different room I was told that all rooms for third party booking would be in the same condition. There were roaches crawling all around what they called breakfast. I had to clean the room and make my children keep their shoes on. Thankfully I travel with blankets th st we were able to lay on.

Family

2/10

Poor

20 Mar 2015

Todd

Not recommended to stay here

Room wasn't clean, facilities were not clean. Not mentioning the price, but it is not a good value for the money.

2/10

Poor

19 Mar 2015

crystal

never again

This place was absolutely disgusting. First of all the room was filthy, dirty towels and linens from the prior guest the floors have not been vacuumed in days they had bugs in the bathroom and hair all over the sink and in the bathtub

Partner

4/10

Poor

14 Mar 2015

Todd

Not worth the price!!

For the price, this hotel was a bust. Roaches running around on the floor. I will not stay at this hotel again.

2/10

Poor

28 Jan 2015

Verified traveler

Not a place to stay.

The first room we did spend the night in, was stinky and dirty, the sink had soap scum and the tub needed a refinishing or something. Then the vanity light went out the next day, they let us go look at another room, but the ceiling was dripping water over the clothes rack in the bathroom area. We went to another room and it was acceptable, but was on the 2nd floor no elevator. The tub still looked dirty, but we weren't going to soak in it, so that's where we finished out our stay. But I will never go back there. And I will have second thoughts about ever staying at a Knight's Inn again.

2/10

Poor

18 Jan 2015

Male

Roaches

Dirty sheets, roach infested, continental breakfast consisted of one continent (milk and cereal). Best thing about this place was location to the airport and that the doors locked.

6/10

Pleasant

03 Jan 2015

Verified traveler

Dec 26 to Dec 28

Had a decent room quite night until second night when there were younger teenagers put next door. They partied all night were loud we called office then they called them told them we complained and then we had them banging on wall and coming to window saying in loud voice that it was us Mexicans that complained that what was up with us Mexicans these kids were African American and loud and drunk and minors. It was bad that the office told them it was us that complained nothing was done to get them quite I should have called police.

4/10

Poor

17 Sep 2014

johnny

no comment

Would really try some other hotel before chosen this one

4/10

Poor

07 Aug 2014

lightning

one night

Not going back

Family

4/10

Poor

28 Jul 2014

Verified traveler

My fds find bugs on the walls....

My fds find bugs on the walls.... then they end up change the hotel the very next day. Staff s are friends. But the hotel is in very bad conditions. I would recommend the staffs to a less complaints working environment.

2/10

Poor

27 Jul 2014

rubenzillo

roaches everywhere !

did not get the room I reserved for, and roaches everywhere ! bathroom, drawers, under matress everywhere! we ended up sleeping in the car instead !

2/10

Poor

07 Jul 2014

Dawn

BAD-BAD-AND VERY BAD!!!!

Breakfast was cereal or oatmeal, in my opinion it also served the worst coffee ever. No microwave, or fridge. I stayed July 3rd through July 5th. It's simply a place to sleep if your'e not afraid of roaches, or can some how get over the smell of the moldy room and the antique bedding.

4/10

Poor

24 Jun 2014

Shocky97

Building Maintenance

Staff and housekeeping did a good job. but the maintenance was poor. on the outside of the building some poles not in touching the ground. The AC unit said 68 but it felt like 75. The shower head was very weak and need to be cleaned. As of the rest of the room was very clean and well kept.

4/10

Poor

25 May 2014

Deen

Do Not Book Your Stay At This Hotel

It could've been way better if they put effort into you enjoying your stay. I was on a business trip and in their ad it says free wifi, let me tell you, you DO NOT get free wifi. It would've probably been better if they had free wifi but no don't believe it, they don't. If you don't speak spanish, your maids won't understand you and will harass you. I had to change rooms because the air conditioner didn't work. I got to the other room and it has a stain on the floor where someone might've been killed and the lights came on whenever they wanted to so I was for sure certain a ghost haunted my room. TV's are out of date, their breakfast wasn't appealing, there was no mini fridge in the room. The stay just wasn't good, I wouldn't recommend this to anyone.

2/10

Poor

24 May 2014

Patty

Totally filthy.

Nothing in the room was ckean and you definitely had to keep your shoes on while walking on the carpet. Matted with filth.