Woodspring Suites San Antonio Fort Sam

2/10

Poor

17 Apr 2026

Tommie

Staff not friendly

Pet

10/10

Exceptional

09 Apr 2026

John

they made every effort to make sure my stay was safe and clean. property manager was extremely professional and attentive. cleaning staff very friendly and courteous.

2/10

Poor

09 Apr 2026

Francisco

Teeeerrible stay! Dirty, roaches in the headboard!!! In the bed omg, honestly if you have the ability to pay a few more pick another place to stay, do it!
Not worth, not sleeping because of the fear of having insects in your body.
And the smell omg.

Family

6/10

Pleasant

03 Apr 2026

Elise

My Pet loves it there

Pet

10/10

Exceptional

31 Mar 2026

Monique

I’ve never had a problem it’s nice there and staff don’t bother just wish they had ice vending machines

8/10

Excellent

28 Mar 2026

Lucia

Good night sleep

2/10

Poor

28 Mar 2026

Thomas

I stayed there with my wife one night the place was filthy dirty had cockroaches Furniture inside was falling apart and I have stayed at these places before and this is the worst one I've ever seen I do not recommend this I feel the franchise needs to shut it down and redo it the city needs to shut it down nobody should be living in this place and the staff was horrible

Family

4/10

Poor

22 Mar 2026

Rene

Ac didn’t work and a bunch of roaches. Felt icky the whole time we were there.

2/10

Poor

21 Mar 2026

Michell

Bed bugs

8/10

Excellent

18 Mar 2026

Bruce

Full size fridge and 2 burner stove top.. no pots, pans or utensils.

6/10

Pleasant

17 Mar 2026

Sarina

Didn't go

4/10

Poor

16 Mar 2026

ivan

it was cool i just see there a lot of things that can get inprove

Self

2/10

Poor

16 Mar 2026

Nestor

Roaches - This place is full of roaches.

2/10

Poor

14 Mar 2026

Carlos

We booked a couple of rooms, in both have cockroach , we leave and go to another place 😡

Family_with_children

10/10

Exceptional

13 Mar 2026

Michael

Stayed here for about a week while passing through town. It’s a simple, budget-friendly place, but it was clean, quiet, and felt safe the whole time. The room was kept up well and I didn’t have any issues during my stay. If you’re looking for an affordable place to sleep without any drama, this spot does the job. I’d stay here again.

Self

2/10

Poor

09 Mar 2026

Jill

This property did not feel safe and was dirty. There was hair in the bathtub, dead bugs in the kitchen drawers, live roaches on the floor and climbing on the wall behind the headboard. There was no one at the front desk nor did they answer the phone when I wanted to check out. This was my worst travel experience ever!

Self

6/10

Pleasant

18 Feb 2026

Raul

Woodstock

8/10

Excellent

13 Feb 2026

Terry

The room was very satisfactory. The young man at the front desk, Isaiah was extremely helpful. He provided us with excellent service

Leisure Partner

2/10

Poor

13 Feb 2026

Antonio

Yes, my experience was terrible. I would never stay there again bad experience.

Leisure Self

2/10

Poor

09 Feb 2026

Adriana

The rooms had an infestation of cockroaches. The front desk knew it and they did not want to give us our money back. We need to move to another hotel. You need to provide a clean and sanitation place

Business Partner

2/10

Poor

03 Feb 2026

Judy

Looked old but not too terrible when we first came in. Once you step in and look to the bathroom you can see the blackstains under the rim of the toilet. Not happy but it was almost midnight and we were exhausted from being on the road all day. Started unpacking and killed a cockroach running across the floor. They kept coming from everywhere along with small flea like insects. When I went to kill one that ran under the bed...the floor under tte bed was full of food crumbs, etc. so no wonder they have a pest problem. No one booking through hotels.com should be sold a dirty, bug infested room. NoWithin minuteAstarted

Partner

2/10

Poor

03 Feb 2026

Iyinoluwa

It was smelling bad! The atmosphere is not safe. I was terrified for my life. Isolated places. Not good place to be!!!

Business Self

2/10

Poor

23 Jan 2026

Juan

I stayed 3 nights at this place and my room was never cleaned. There was no WiFi, I found cockroaches in the room, and there was trash under the bed. When I arrived, it was obvious they don’t clean under the beds.

The beds are basically a cot with a very poor-quality mattress, extremely uncomfortable.

Honestly, I do not recommend this place. Now I know where I would never stay again if I return to San Antonio

Business Family

2/10

Poor

15 Jan 2026

Juliana Maria Barela

This was by far one of the worst hotel experiences I’ve ever had.

The hotel is dirty, run-down, and feels unsafe. It’s a roadside property where it looks like people actually live there, which already made me uncomfortable upon arrival. The entire place smelled strongly of cigarettes, including the room.

The room itself was in horrible condition:
• The bathroom door was broken and damaged
• The pillowcase was stained, looking like it could be blood
• The bathtub was extremely dirty and stained
• Overall cleanliness was completely unacceptable

To make things worse, the front desk is NOT open 24 hours. When you arrive, you’re expected to call a random cell phone number to check in, which is very unprofessional and inconvenient, especially after traveling.

Noise was another nightmare. The room above mine had people running, jumping, and dragging things until 3:00 AM, making it impossible to rest. There was no staff available to help or resolve the issue.

My reservation was for two nights, but the experience was so terrible that I was forced to book another hotel at the last minute just to be able to sleep and feel safe for the second night.

This stay was stressful, uncomfortable, and honestly disturbing. I would never recommend this hotel to anyone and strongly suggest spending a little more money elsewhere to avoid this kind of experience.

I’m writing this so others don’t have to go through what I did.

Business_and_leisure Self

8/10

Excellent

05 Jan 2026

Jorge

Ok

Friends_and_family Family

4/10

Poor

03 Jan 2026

Arthur

Lightning outside wasnt ideal.
Room had no dishes,microwave trashcan not even a remote

Partner

2/10

Poor

25 Dec 2025

Taylor

Live and dead roaches in the room. Tv remote didn’t work. Bathroom door knob was broke . Bathtub was patched up and disgusting. Beds were dirty. I’d never stay there again

Business

2/10

Poor

24 Dec 2025

Michael

Roaches everywhere…homeless people around grounds….

6/10

Pleasant

11 Dec 2025

Michael

Not bad for price

Partner

2/10

Poor

08 Dec 2025

Gary

Falling apart literally broken doors scratching on walls noisemakers at night stomping had call front desk at 3am to 6;45am I check out early couldn’t sleep at all I took pictures of everything

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Amanda

It was awesome

4/10

Poor

14 Nov 2025

Deana

There were roaches in the room. Cleanliness was lacking. Some of the staff was rude. And there was a lot of homeless people loitering around the grounds

Leisure Self

8/10

Excellent

12 Nov 2025

luis

Yes thecroom was very clean and the staff was polite

2/10

Poor

28 Oct 2025

Jose Alonso Salinas

Disgusting the fridge in the hotel was all rusted it reeked like cigarette smoke .. Did not want to refund my money either.. Nasty Nasty

Leisure Family

8/10

Excellent

17 Oct 2025

Pearl

N/A

Friends_and_family Family

2/10

Poor

13 Oct 2025

Janel

The worst infected with roaches and the room smells like cigarettes customer service bad

Business_and_leisure Family_with_children

6/10

Pleasant

13 Oct 2025

Anita

They didnt provide anything nor cleaned the room for 8 days. You have to go buy everything to cook in the small kitchens, never cleaned the room nor provided clean towels,wash cloths,soaps and etc. Had to take out your own trash. Had to go to the store and buy everything needed for room.they didnt provide coffee or tea no breakfasts.

Partner

10/10

Exceptional

13 Oct 2025

Anita

Pet friendly, 8 days stay never came in to clean room nor clean towels or wash cloths, we brought our own thank goodness,no coffee maker, no silverware, no bowls,no cups,no plates,no cooking ware,no coffee.

Partner

4/10

Poor

02 Oct 2025

Adrian

Bugs, shower head sprays water all over bathroom and they tried fixing with tape. Horrible area with people wandering all over all hours of day and night.

Business Self

2/10

Poor

18 Sep 2025

Joe

Booked 7days. Only stayed 2 nights. Vehicle was broken into.

Self

2/10

Poor

31 Aug 2025

Sharanda

I did not stay in the room because it had bugs.

Leisure Family

2/10

Poor

28 Aug 2025

Taylor

I got catfished hard from the professional photos online from this one. I counted 7 actual roaches crawling during my stay. Terrible hotel

2/10

Poor

24 Aug 2025

Donald

Worst hotel ever!

When we got to the room, the tv remote was just an empty box that had chew marks on it. Took it to the front desk, which i had to call a number for someone to come back. Got a different remote. Went back to room. Saw a cockroach on the floor. The bathtub was filthy. Saturday night about 8:30 pm we turned on the lights and saw multiple cockroaches (see pics). The frontdesk is closed after 10pm. Really? ? The tv antenna was on the floor. Just overall filthy and bed was uncomfortable as well.

Business

2/10

Poor

07 Aug 2025

Manuel

Trash my truck was broken into and didn’t get no help from front deck

10/10

Exceptional

30 Jul 2025

Cory

Great management, great service

Partner

10/10

Exceptional

19 Jul 2025

Stephen

We like how attentive and friendly the staff was. We also liked the quality room at the great value we got

Leisure Partner

2/10

Poor

17 Jul 2025

Brenda

Management can't do his job adequate.

Do not stay there at all it's definitely not worth any of your hard on cash or debit/credit cards. Restroom door had a hole. The room temperature was like you were in a sauna day and night. The front staff said they don't have a bell hop for years now on day one of check in. The only person decent inside was the one that collected trash and or did inform maintenance issues back to management. The elevator was not operable from the 4th floor back down to first floor. The elevator was operating from the first floor to the 4th floor. There were times the elevator was not operational correctly. I even got stuck in there with no cell phone. Luckily, the phone button inside I pressed the elevator it opened. But, for a min there of course I did panic because there would not be oxygen for myself afterwards. As well as check out this Manager for seven years did tell myself verbally he would call other Wood spring Suites to let them know about myself. This Manager did like to tell me I was being aggressive when I definitely was not once at all. Imagine if I did have audio on myself this Management would be apologizing so quickly. So, most definitely someone needs to audit this place entirely from the front desk staff as well as the interior and exterior of this property entirely. Apparently, with all past and present reviews someone needs to understand some lingo that maybe someone is telling it truthfully. If anyone was aggressive was the Management himself.

Friends_and_family Family

2/10

Poor

08 Jul 2025

Rosalia

Disgusting hotel !!!

This is the worst hotel i have ever stayed at. The shower floor was disgusting ,the paint was coming off and there was a dead roach in there . Then when the lights were off that’s when all the roaches came out . They were climbing on my luggage and everything. Worst part is i checked out early because of these issues and the hotel didn’t want to refund .

4/10

Poor

02 Jul 2025

Lamisha

Property looks if it was an Extended stay type of motel, Lobby or checking area has room only for one or two. You must have a key to enter after you check in. Several sign around stating that the property is not responsible for your car, which is understandable. The whole property gives you the sense that you are not safe there. Oh, Bring HotShot or Raid. In short you get what you pay for, never again.

Leisure Partner

2/10

Poor

24 Jun 2025

WILLIAM

They do shower paint maintenance with spray paint. They dont care the room is occupied and the smell continues all night
Long. I woul not like to think it is on purpose to have more rentals because this is unbelievable.

2/10

Poor

15 Jun 2025

Jamie

Horrible manager n hotel is covered in roaches

The room was covered with roaches which would climb into wardrobe and on u while in bed. Toilet did not work the ENTIRE MONTH STAYED AND MANAGER IS DICRIMINATING AND HAS A NEED TO NOT LISTEN TO COMPLAINTS AND EILL VIOLATE YOUR RIGHTS AND HIPPA LAW JUST TO ACCOMODATE WHAT MAINTENANCE THAT HAS BEEN IGNORED YOUR ENTIRE STAY. HE WORKS WHEN HE WANTS TO, NEVER CUSTOMER SATISFACTION FIRST. WILL TELL U TO LEAVE IF YOU SPEAK UP about issues and let him know his work ethics are terrible. Then will not refund whatever u paid in advance for. Not to mention HE REFUSES TO GIVE UPU HIS BOSS INFO YO FILE COMPLAINT.

Friends_and_family Family

4/10

Poor

14 Jun 2025

Starlette

Place had roaches. Noisy people. I should have not paid as much as I did and have to deal with all of this. Maintenance has to come check out room something about contractors didn’t fix the floor right. It’s was all uneven and everything. If the room wasn’t right and you knew someone was coming to look at it why would you put someone in that room. The manager was very rude and was talking to us like we were his homeboys instead of customers. He told us to wait to check
In because we were early then he disappeared and we didn’t get checked in til after 3 when someone else got there on their shift to check us in.

Leisure Family_with_children

4/10

Poor

01 Jun 2025

Kathleen

I’ll give a two for friendly housekeepers and having a very old heavy commode seat. Two days in and my comment was my bedspread was buggy. I was told to take pictures. I did.

Leisure

6/10

Pleasant

30 May 2025

Alena

the bathroom door was broken by someone and repaired so it's scary to be in the room

2/10

Poor

27 May 2025

Ariel

It was roaches everywhere. They were even all in the bed.

2/10

Poor

26 May 2025

Diego

Dirty, weird smell and bugs in the room plus staff very rude and disrespectful

Business Friends

2/10

Poor

09 May 2025

Isaac

It was very dirty offered poor service and honestly was just the worse stay I’ve ever had

Partner

6/10

Pleasant

29 Apr 2025

Rodolfo

The Girl at the front desk gave is room 311. When bringing out belonging to the room, I noticed that the striker on the foot was bent and probably was not working. So I slammed the door to check if it locked and she edited the room across 311. I told her that it wouldn’t lock. Her response was ,” it’ll lock from the inside.” What the hell does that mean. You might want to check for theft from her and acquaintances. Just saying.

Business Family

10/10

Exceptional

17 Apr 2025

Veronica

Saw a couple bugs but itherwise okay

Partner

4/10

Poor

11 Apr 2025

Tyrone

I would not stay at this property again

2/10

Poor

08 Apr 2025

Jose

Property has major cleanliness issues and has roaches crawling all throughout the night.

2/10

Poor

04 Apr 2025

Amber

If I could give zero stars I would

Leisure Friends

2/10

Poor

24 Mar 2025

Eric

This was the worst hotel I’ve ever stayed at in my life

2/10

Poor

23 Mar 2025

Wendy

Checked in at this horrible hotel, you walk into the facility and it has a horrible smell, walk into my room and the bed sheets and pillow cases where full of hair. Like the last person just checked out and they just did the bed, and didn’t change out the bed sheets. Virginia front receptionist stated she trusted her cleaning people to have the room clean but did not clean the room at all, I had a bad experience at this hotel. Never booking with them again!!!

Family

2/10

Poor

20 Mar 2025

Alicia

I booked for a week and did not stay one day after seeing the room. This is a roach hotel. Roaches were in the room and in the hallways. There was an unaccompanied bed just resting in the hallway sitting in front of the elevator. They charge for extra towels. And they make you sign a nonrefundable form to avoid giving refunds for those unsanitary and dirty rooms. In addition, the countertops were old, burnt and the room was outdated. I would NEVER book there again. I checked into the hotel around the corner and was informed that 2 other guests left from that hotel as well.

Leisure Family

2/10

Poor

17 Mar 2025

FELIX

One pillow, too soft mattress that you feel the frame, smells like smoking room; hallway smells like marihuana, I check out and went to another hotel

Leisure Partner

2/10

Poor

15 Mar 2025

Laura

I stayed for 4 nights with my Son and although the room had a 2 burner stove, there were no dishes. We noticed the side of the fridge had probably never been wiped down, the entire hotel smelled funky, questionable people around made us feel unsafe and when I asked for fresh towels I was told by the desk clerk they didn’t do that and I would either have to pay or wash them myself. The only ok thing is everything we needed to get to was close. We ended up toughing it out since we couldn’t cancel.

Leisure Family_with_children

2/10

Poor

09 Mar 2025

Jose

Hotel cancelled my ztay 3 nours before check in!!!
They called me at 10 am to verify if i still needed the room and j confirmed i did. Then i receive a call at noon telling me they are going to cancel since they dont have a 2 bedroom available. Horrible service

Friends_and_family Family

2/10

Poor

06 Mar 2025

Veronica

HORRIBLE ! That’s what I get for going cheap . Completely gross .

Business_and_leisure Pet

10/10

Exceptional

06 Mar 2025

Glendell

Good

2/10

Poor

01 Mar 2025

Marcus

My room at nasty pests in them. It was gross & disgusting. The receptionist pulled the window guard down to not make herself available for customer service. Worst room I ever had. I will never go back.

Leisure Partner

4/10

Poor

27 Feb 2025

Kathleen

Staff was nice. Room had roaches

4/10

Poor

17 Feb 2025

Raymond

Everywhere around and in the property smelt like marijuana

Leisure Partner

10/10

Exceptional

30 Jan 2025

Brice

Very well kept

2/10

Poor

07 Jan 2025

Armando

I had to leave and rent another hotel, not comfortable with people around my company vehicle no light outside. waited for a long time for someone to help me at the front desk.

Business Self

2/10

Poor

02 Jan 2025

Omar

Rude staff

Leisure Family_with_children

2/10

Poor

02 Jan 2025

Jesus

Heater broken.. Microw all rusted.. cockroaches on the bed.. counter.. inside the toilet..very noisy outside.. no security..
The outside lighting was verlow

Self

2/10

Poor

29 Dec 2024

Jose

Didnt like nothing, cable didnt work and wifi was not available for guest

Business_and_leisure Family_with_children

10/10

Exceptional

25 Dec 2024

Glendell

Good!

4/10

Poor

23 Dec 2024

Samantha

The room was ok but the staff was rude and not friendly. I felt unwelcomed.

Leisure Partner

6/10

Pleasant

13 Dec 2024

Verified traveler

Had bed bugs and roaches but the staff were so amazing.

Friends_and_family Family

4/10

Poor

09 Dec 2024

Jesus De los

Se siente un ambiente inseguro

Business Partner

4/10

Poor

23 Nov 2024

Jose A.

The front desk clerk was very nice and attentive. The bed was done but the sheets dirty. The floor had not been swept. There were two young men yelling profanities at each other in the hallway. We felt unsafe.

Leisure Family

2/10

Poor

07 Nov 2024

Brittney

Horrible customer service the owner was very rude! Service sucked! Charging people without telling them what there charging extra for!

Self

2/10

Poor

13 Oct 2024

Joseph

Made my reservation online with Expedia and was charged $70 smooth and effortless as always. Got to my hotel to check in and the lady claims she has no proof where I paid even after showing her my receipt and confirmation from Expedia. So I get charged an additional $60 after she told me my card wouldn’t be charged twice. Finally get checked in and when she hands me my room key she also hands me a can of spray deodorizer and says I’m being honest with you your going to need this. I’m thinking it’s just a smokers smell but omg it smelled like death. The smell was so strong in that room it gagged me and made my eyes burn. I go back downstairs to the office window to tell the lady I CANNOT stay in that room cause of the odor to find a clipboard with big bold letters that says DO NOT SELL 208. so after we exchanged conversation about how she couldn’t refund me and how there were no other rooms available I get put in room 419 which smelled as well. The whole 4th floor smells awful. The room was dirty and full of roaches. Thank god I didn’t have baggage, no telling what I would have taken home with me. Went to the store and bought air fresheners to try and mask the odors. Super noisy street traffic and trains all night long. Stopped in to rest before finishing my 7 hr drive home. Didn’t sleep cause of the smell, bugs and noise. Got taken for $130 which I will probably never see my refund. Just to note I’ve stayed here before several times with no issues but guaranteed never again.

Leisure Self

2/10

Poor

07 Sep 2024

Scarlett

Horrible place with roches

6/10

Pleasant

07 Sep 2024

Timothy

Not bad for the buck

It was okay, no breakfast, had to get our towels.

Self

2/10

Poor

11 Aug 2024

Jeremy

Everything is so nasty and area is tea dangerous and there’s lot of mold and sheets not clean stain stuck orange mold there and bed lousy hard mattress and drawer mold refrigerator mold no silverware or kitchen pans or pots or anything no plate bowls cups or glass anything and front desk demand all guest to take a trash while no housekeeping to check exchanged the bed or towels which is dirty I highly not recommend everyone to go there

Business_and_leisure Friends

2/10

Poor

10 Aug 2024

Verified traveler

BUG - AWAY - FROM - HOME!

Although, the check - in staff was friendly upon arrival and departure. Ew, I wont add any pictures!? I've never stayed at this brand of hotels before and its been less than. San Antonio Woodbridge, I saw too many roaches in my room! Yuck. I stayed up all night. I did not have a relaxing night. The bathrooms, floors, refrigerators and all appliances were old and outdated! The towels looked germy and not fresh. The same thing for the neighboring company, people greeting guests upon entrance with their "Clifford the Big Red Dog Wanna Be Greeting"! Me Tinks Not! How rude, to block the entrance trying to cause a commotion with your big 100lb dawg! No! I didn't even have a relaxing shower. The bed linen was too thin, like paper! Everything screams get out of there as fast as you can and don't look back! I will never stay at the Wood Spring Suites in San Antonio ever again. What a waste of money, time and energy!? I am so disappointed. Hated every moment. I didn't even sleep. Saw two bugs crawling on the wall. One little one by the television. One tried to look at me while I was showering, crawled out of the wall by the door! Almost crawled on my showermat! (NightMare On Elm Street) And someone said that's what I get? Really! Never again. I probably would never stay on this strip on hotels again, bad area. A lot of riff raff around and on the premises. If your driving a car, maybe ok. But, I'd keep an eye on my vehicle 24/7! I wouldn't recommend this particular location

Business

8/10

Excellent

08 Aug 2024

Ujwal

.

10/10

Exceptional

26 Jul 2024

Zashkira

.

2/10

Poor

14 Jul 2024

Shasineick

Very nasty roach place!!!

Leisure Family_with_children

6/10

Pleasant

17 Jun 2024

Patti

Could had been better

Well first of all. The tv there was none. And when I went and got one at front desk the lady even put new batteries in it and it didn’t work the Tv. Usually when we stay in WoodSpring there is at least a hair dryer which there weren’t.

Partner

2/10

Poor

16 Apr 2024

Daniel

Horrendous - extended stay for vagrants, clogged sinks, showers and toilets, roaches, foul odors, sticky floors, noisy at night, barrack type beds, nothing like pics, soiled dirty sheets

Leisure Family_with_children

6/10

Pleasant

15 Apr 2024

Tina

Staff was nice. Room was filthy. Greeted in my room by 3 roaches. Had to bring my own broom and mop. Loved that it was pet friendly. The stay itself was acceptable. Only complaint is the filthy room we got.

Business Family_with_children

2/10

Poor

09 Apr 2024

Barb

Worst stay.

The place was dirty, elevator smelly and disgusting. Walls were damaged, trim falling off, and paint chipping. No trash cans in room. Toilet seat broken. Ring around the tub. We cleaned surfaces off and left the smelly place. We filed a complaint with Hotels.com.

Friends_and_family Family

4/10

Poor

19 Mar 2024

J Guadalupe

It can be in better conditions. The inside of the rooms need to be updated. If the inside looked as good as the inside the hotel would be much better. The service was not that great.

Leisure Family_with_children

6/10

Pleasant

11 Mar 2024

Kevin

Well the restoom bathroom door in 131 was broken. The door sumoly did not close. The room looked too antiquated with minimum upkeep. I would not say this is 3 stars hotel, but 2. Overall, the price was competitive, but i would not stay there again.

Leisure Partner

2/10

Poor

13 Feb 2024

Noemi

The bathroom door was kicked in, there was no TP, no bodywash, or shampoo at all. It was all dirty. I went to the front desk to get a refund they changed my room instead. It was better but would not stay here again.

Business_and_leisure Family

6/10

Pleasant

07 Feb 2024

Daryl

Sink in bathroom was clogged and unusable. Roaches. Tv remote didn't work.

Self