Bw Windsor Pointe Hotel & Suites-At&T Center

2/10

Poor

15 Mar 2026

Malberth

Espantosa experiencia, después que estábamos en el hotel nos dijeron que solo habían habitaciones para fumadores. Nosotros no somos fumadores. Llegamos a media noche y no tuvimos más opción que quedarnos en una habitación con un espantoso olor, con el lava manos tapado y adema el techo estaba en medio de reparaciones o algo parecido. Tenía dos colores diferentes de pintura. El sofá tenía muchos huecos en la tapicería. Muy desagradable experiencia.

10/10

Exceptional

14 Feb 2026

Kaitlynn

My room was so clean and well-maintained! In the shower, the water didn't do that thing where it jumps from super cold to super hot when you barely touch the knob. The staff was friendly and professional. Jesse was one of the main people at the front desk while I was there. A great hotel for a great price. Good location too, in terms of distance from downtown.

The business center was closed during my visit, but the desk was upfront with me about that and allowed me to study in the lobby/breakfast table area.

Literally no complaints except the soap was a little hard to rinse all tge way off my hands.

Business Self

2/10

Poor

10 Feb 2026

Deivy p

No creo volver a este lugar en primer lugar no se puede ni calentar algo en el microondas por qué si no se va la luz , seguel director cuando llevas mascota

10/10

Exceptional

30 Dec 2025

Luis

Everything was good to stay there thank yall

4/10

Poor

11 Dec 2025

Deepna

Owner is not customer friendly at all.

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Jose

The room was clean, the staff was friendly and helpful.

Leisure Family

2/10

Poor

01 Dec 2025

Maria

The room was hot, even with a/c at 67. Addressed it with front desk and we were told that the homeless people would cut a/c wires and sniff coolant. They could provide another room but it would be the same.

Business Family_with_children

2/10

Poor

24 Nov 2025

Samuel

Jesse was awesome greeted us and helped us with the booking but for the facility itself nasty and a very outdated hotel.

6/10

Pleasant

16 Nov 2025

Armeythea

Room clean but bed hard towels are old

Partner

10/10

Exceptional

04 Nov 2025

Jose

Everything was good
Had gone to dinner forgot something by the trailer made a phone and "J" was able to get and from outside and return to me safely thank you!

Business Self

10/10

Exceptional

03 Nov 2025

Ermelinda

Everything was great!

Leisure Partner

10/10

Exceptional

03 Nov 2025

Arturo

Clean, affordable and good service

Leisure Family

6/10

Pleasant

02 Nov 2025

Adrian Molina

Our room wasn't clean, had to ask for fresh towels. Other than that bed was comfy and quiet room.

Leisure Family

2/10

Poor

02 Nov 2025

mark

Didn't realize by the photos that this hotel is located on a dangerous side of town. I got there and realized before even pulling in the parking lot. I decided
IM NOT GOING TO BRING MY FAMILY INTO THIS PLACE. So I spoke to the staff and they told me I couldn't get a refund for either of the two nights. I spoke to expedia and the said they can't do anything without the hotel management approval. I left, paid for another hotel across town, and came back the next day to speak to the manager. He said he could refund one night only. So I got that worked out after a long time on the phone with Expedia.
The short answer is if you don't care about your safety then come here. But if you want to protect your family, keep looking.

Business Family

2/10

Poor

27 Oct 2025

Leslie J

Exit door panic bar/latch was broken. Instead of fixing, door was locked, not allowing emergency exit.

2/10

Poor

26 Oct 2025

Andrew

Brushed

6/10

Pleasant

19 Oct 2025

Kyleigh

Overall could’ve been better but wasn’t the worst for the price. There were stains and things broken or missing or damaged around the room when I got it which was concerning and the elevator stopped working to get up to my floor. Bed was comfortable and looked clean and the place was decently quiet.

Partner

4/10

Poor

29 Sep 2025

Mercedez

There were ants in our room,

Friends_and_family Friends

6/10

Pleasant

28 Sep 2025

Eric

Good Waffles.

Business_and_leisure Self

2/10

Poor

13 Sep 2025

Gabriel

The elevator sounded like it was going to fall apart, part of the flooring in the elevator was as missing. The bed wasn’t clean. The area around it had a lot of sketchy activity. We checked out after the first night and went to another hotel.

Business_and_leisure Family_with_children

4/10

Poor

02 Sep 2025

Jesus

Tv not working
Elevator not working
A/C not working
Curtain with mold
Toilet dirty
Poor breakfast same everyday
Laundry not working
Dirty pool

Leisure Family_with_children

4/10

Poor

31 Aug 2025

Emma

overall a poor/less than average hotel experience because of the quality/cleanliness of the hotel itself. it looks so beaten up and the elevator buttons hardly work. the odor in the elevator and hallways was rhe worst part. it was a very strong stench and we couldn’t tell if it was mold, mildew, feces, dead animal, etc... luckily the room didn’t smell. despite the room being clean and tidy, the carpet by the AC unit was soaked in water, and the bathroom light didn’t work. the bathroom door handle looked like it was about to fall off as well. we asked staff if they could do anything to fix the light before we left for dinner but it was still out when we got back. hopefully the next people staying in that particular room don’t have to deal with it :( definitely wasn’t worth the amount we paid.

Leisure Friends

8/10

Excellent

30 Aug 2025

Ary

Great place to stay at a reasonable price. Very helpful and friendly staff.

Leisure Self

4/10

Poor

10 Aug 2025

Trevone

The room itself was decent. The A/C was leaking and the floor was soaked when we came. There was a lot of shady activity in the area and the pictures online didn’t match the actual environment

10/10

Exceptional

10 Aug 2025

Shyanne

I liked how nice and peaceful it was. It bed was very comfortable. The staff was very friendly.

Business_and_leisure Family

10/10

Exceptional

07 Aug 2025

David

Needed a place for the night and this place was good. Good breakfast also.

Business Self

2/10

Poor

27 Jul 2025

Giovanni

Our reservation had been cancelled when we got there although it was a pay at the property reservation which had been made months in advance. The front desk was friendly and re-establish our reservation after getting the okay with the manager but then fridge in the room we were given was not working, they had no technician to fix it. We were moved to a room on the smoking floor, which smelled terrible! When we asked if we could be switched to our original room, we were told it been sold already so we had to settle for the smoking room. The furniture was covered in dust, so we had to go out and buy stuff to clean off the dust and a plug-in to help with the smell. The things available to eat for breakfast were cereal, apples, coffee/juice, egg with cheese filled patties?, sausage links and a waffle maker. Thank goodness for the waffle maker! One the second morning they added mini muffins and bread for toast. The area was not the best either, lots of homeless people hanging around. Out of all the many times we have visited San Antonio and had hotel stays, this was by far the worst experience. Unfortunately we will not be returning or recommending.

Business_and_leisure Family_with_children

8/10

Excellent

22 Jul 2025

MARIA

Ok

Leisure Family

2/10

Poor

20 Jul 2025

Rachel

There was an

2/10

Poor

06 Jul 2025

Kristy

My room was not cleaned properly. I was only given one towel and when I asked for more, he told me to look outside and see if I saw the cleaning lady so she could give me more towels. When i asked for complementary toothbrush and toothpaste, he told me there was no more that I could walk next-door and buy some. Horrible

Business_and_leisure Partner

6/10

Pleasant

01 Jul 2025

Denisse

Front desk was great. Room was ok… spacious but found crumbs on sofa bed.

Leisure Family

4/10

Poor

16 Jun 2025

Anna Victoria

The elevator wasn’t working. And they gave me a room in the third floor. I have a baby. So imagine taking the stairs with the baby and my luggage.
The hotel need to be remodeled it’s very old and dirty.

Leisure Family_with_children

8/10

Excellent

12 Jun 2025

Karen

My reservation said double room with queen bed, which I thought meant room would have two beds, it only had one bed and so I had to fix that, they did charge me a little extra, but it had to be done… wasn’t too big of a hassle, the guy at the desk was cool

Leisure Family

6/10

Pleasant

10 Jun 2025

Eduardo

The elevator was not working and I had luggage to take upstairs. The front desk guy said it has been broken for a while. I was looking for a place to stay for a while but this wasn't going to work.

Business Self

4/10

Poor

02 Jun 2025

Paul

Cleanliness

10/10

Exceptional

28 May 2025

Diane

It was clean and very accessible to destination. Very pleased with the hotel.

Leisure Family

10/10

Exceptional

28 May 2025

Cynthia

Friendly n clean

6/10

Pleasant

24 May 2025

Mark

No frills, ok for what we needed. Clean, self-serve breakfast was adequate. It's more of an industrial area so not much choice for eating.

Leisure Partner

10/10

Exceptional

18 May 2025

Lydia

Very clean with all accommodations for the price.

10/10

Exceptional

18 May 2025

Osafona

Beautiful

Business Self

6/10

Pleasant

09 May 2025

Cristian A

The hall room to hot the elevator not working

Business

10/10

Exceptional

05 May 2025

Danielle

The room was clean and had everything we needed for our stay. The staff were friendly and helpful, and Jamie helped enroll me in Best Western rewards for free to start earning points for reqards. Much appreciated!

Leisure Family

10/10

Exceptional

03 May 2025

Spencer

There was always someone around to ask questions. Well lit parking lot.

Leisure Self

8/10

Excellent

02 May 2025

Hunni

Pleasant stay

Leisure

8/10

Excellent

01 May 2025

Danica

The staff was very nice and the one I spoke to when I checked in was mindful to remind me about the deposit and how it would take a few business days to appear back in my account! She was super nice despite it being pretty late. Very quiet and cozy as well. The beds were a little rough and the pillows weren’t as soft, so my neck ached the next morning, but truthfully that could have just been me considering we went to a concert and I am still finishing recovery from a head/neck injury! Would stay again!

Leisure Friends

8/10

Excellent

25 Apr 2025

Hector

was good the elevator was not working

Business

6/10

Pleasant

20 Apr 2025

Verified traveler

The breakfast could have been better

Self

10/10

Exceptional

18 Apr 2025

Michael

You could tell there was other hotels with bad activity going on right next-door. It was a good hotel good place really close to the base for me, but the area is going downhill.

Business_and_leisure Self

10/10

Exceptional

16 Apr 2025

Verified traveler

Fun

Amazing! Everything was clean and we had fun in the pool

Partner

6/10

Pleasant

13 Apr 2025

Winyfer

hotel is located in a not so safe area. first night there was a huge roach chilling in the tub which gave me a heart attack when i was about to shower lol, room was okay just a bit dusty. staff at the front was the best part of the hotel ( the gentleman with dreads service was outstanding!) , breakfast was probably 4/10. it was a quiet for the most part too.

Business Family_with_children

2/10

Poor

11 Apr 2025

Renae

We were there 2 hours ahead of check in time at 3 and they stated no clean rooms but if we paid an extra $30 they would check us in. We stated no. We sat for an hour, watched cleaning ladies leave and we asked again and they again stated no rooms clean and the extra $30. We stated no again. It is now 2:45. We asked again, still no rooms clean and $30. A few words were said like if we gave you $30 magically a room would be clean. No answer. We asked to talked to someone in charge. We talked to owner over the phone and again no rooms clean and $30. He wouldn’t even listen. At 2:50 still no room clean. We said we were going to leave a bad review and he asked us to leave. We absolutely did. The owner had his worker in tears. I very highly recommend you never stay here!!!! Besides the customer bathroom was very very filthy, and with no paper supplies.

Leisure Self

2/10

Poor

10 Apr 2025

Gearabel

I mixed up the dates of when i was going to stay there. I reached out within 24hours to see if i can arrange the dates. They said no and kept my money anyways. What a horrible way to do business. People are human and mistakes can be made. Instead of being money hungry, how about you show some grace.

Leisure Family

2/10

Poor

07 Apr 2025

Anna

Elevator does not work on the first floor, you have to take stairs to 2nd floor to use it for upper levels.
No WiFi on the 4th floor, was informed that the router was going to be reset and it never worked for 5 days.
Breakfast is old, coffee machine did not always work, same food daily that is reheated each morning. Horrible stay, horrible quality!

Leisure Family

2/10

Poor

03 Apr 2025

Jesus

I didn’t like anything about it. It smelled bad. Old dated furniture and plumbing. Fire alarm broken also had broken lamps. Needs to be torn down and start new. It’s was the worst experience I’ve ever had at a hotel. If I was associated with Best Western, I would be embarrassed to have this hotel. Words can’t do justice to how bad this hotel is.

Business Family

4/10

Poor

29 Mar 2025

Manuel

The elevator is broken and we are on the 4th floor so it’s a hassle getting up there but it works to come down. The AC in the hallways don’t work so it’s really hot in the hallways

2/10

Poor

25 Mar 2025

Deyanira

I entered the room late from visiting the army base... Room provided was in bad shape, one of the curtain panels had red stains & the other one was missing. There was significant water damage to the bathroom celling and it was visible they tried to patch the leak damage (unsuccessfully). I ended up taking pictures and showing the front desk in the AM; I was told maintenance would take a look & nothing was done about it.

Leisure

8/10

Excellent

21 Mar 2025

Efe

Nice

10/10

Exceptional

16 Mar 2025

Ariana

Was a great stay beds were really comfortable, room was really clean

Friends_and_family Family

10/10

Exceptional

13 Mar 2025

Rodney

Jesse at the front desk was awesome. Very friendly!

Leisure Family

4/10

Poor

02 Mar 2025

Ana

Upon arrival, it all seem right. When we got to the suite the bathroom door wouldn’t close, the phone wasn’t working, the curtain was not properly hung, and the ironing board was broken. Breakfast wasn’t all that, they had the usual but they did have decaf and caffeinated coffee. At one point, I thought it wasn’t BW because the coffee cups were Dixie cups. One good things the King bed in the suite was very comfortable.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Osafona

Perfect

10/10

Exceptional

01 Mar 2025

Oralia

You had a lot of restaurants nearby.

Leisure Friends

10/10

Exceptional

23 Feb 2025

Daniel

A little dated but met my needs.

Business_and_leisure Self

4/10

Poor

22 Feb 2025

timothy

Bubb

Business Self

8/10

Excellent

21 Feb 2025

Priscella

It’s a nice hotel for the price.

It’s a nice hotel for the price. I woke up with my back hurting every day so I wish the beds would be better. The rooms are roomy and everything worked great. They did however only come make our bed one time when we were there. We were there for three days.

Friends_and_family Family

2/10

Poor

15 Feb 2025

John

Terrible experience

We will NEVER stay at a Beat Western again. Here’s why:
1. The hotel was filthy from the moment we walked though the front doors.
2. Our bathroom had a ceiling and wall that had fresh texture and was unpainted. I made the reservation 2 weeks prior to our stay. Could we not be placed in another room?
3. If you prefer a warm shower, then you’re in luck. NO hot water.
4. We asked for another blanket and bed sheet, and were told “no, the room came with all the amenities we needed.” We explained our son was going to sleep on the couch and needed these linens. Again told no. We had 2 flat sheets on our bed with a very thin blanket in between the sheets. No comforter or even a nicer, thick blanket. Gave a sheet to our son to use on the couch. Totally ridiculous!
5. Walls must be really thin or no insulation. We heard hall nosie/outside noise all night.
6. Tried multiple times to put wall unit on “constant fan” to block out above mentioned noise. Nope. Gave up trying.

We were in town for stock show and our son was showing a pig. We were exhausted from having been up almost 24 hours and ready for a good night sleep. Your hotel failed to meet this expectation and was quite expensive for the service provided.

Friends_and_family Family

2/10

Poor

14 Feb 2025

Pauline

The property needs upgrades

4/10

Poor

13 Feb 2025

Tryann

My original room had pet feces under the desk.

Leisure Self

10/10

Exceptional

07 Feb 2025

Adrian

Great

Leisure Family

8/10

Excellent

06 Feb 2025

Thomas

Great stay for the money and close to the rodeo. Breakfast was very good. Staff is friendly and helpful.

Leisure Family_with_children

6/10

Pleasant

05 Feb 2025

Emily

The hotel is older and needs some reservations. Not sure why there is smoking allowed. I was placed on a smoking floor. Where the rooms were moderately free from the smell, the hallways are terrible. I was placed here to keep the same rate for canceling 1 night of my original reservation. Not a good move on the property. Wasn’t like I was staying the weekend, we were here on a Tuesday for a Wednesday checkout.

Family

6/10

Pleasant

28 Jan 2025

Elizabeth

It was nice enough however we didn’t get the rooms that were reserved.

10/10

Exceptional

13 Jan 2025

Reinamay

Quiet

4/10

Poor

12 Jan 2025

Rudy

Room smelled muggy, had dirty rag in sink, carpet was not vacuumed, front desk staff seemed bothered checking me in and answering questions

Business_and_leisure Self

2/10

Poor

31 Dec 2024

Sibin

We stayed dec 26 2024. Horrible property. There was no wifi. No ventilation in the bathroom. Stingy toilet. I will not stay ever again in this property.

2/10

Poor

31 Dec 2024

Boopathy

Staff was not courteous. Too bad and granted

Leisure Family_with_children

8/10

Excellent

30 Dec 2024

George

Found one cockroach in the bathroom.

Leisure Family

10/10

Exceptional

06 Dec 2024

Rhonda

Concert Bound

I wanted a hotel close to the Frost Bank Center because I was attending a concert. We stayed in a really big room- there were 5 in my group.
The receptionist was very nice. The room was clean. Overall a good stay.

Friends_and_family Friends

10/10

Exceptional

26 Nov 2024

Osafona

Is accessible to all exits

2/10

Poor

17 Nov 2024

Alex

The area was bad. The breakfast was terrible

4/10

Poor

16 Nov 2024

Carmine

Manager was helpful but rooms were tired and old, smelled a bit. Had to change to a smaller room due to TV and hair dryer not working. Wouldn't stay again.

Leisure Family

8/10

Excellent

05 Nov 2024

Jasmin

Very busy street, if needed a Uber/Lyft they may not come to pick you up

Leisure Friends

10/10

Exceptional

02 Nov 2024

Kenera

Loved it

2/10

Poor

01 Nov 2024

Kye

The pictures make this place look wayyy better than it is. Our room had stains and what looked like snot and blood on the walls by the beds. The smell made my children and husband all have an allergic reaction. And to top it off there way hair in the bath tub! I am in the process of trying to get a refund as we had to leave immediately . Oh and the door jamb has definitely been messed with for someone to try to break in.
This place need an over haul. Or to reduce its prices to $50 per night. Makes me question the whole best western brand.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2024

ABRIL

Clean and friendly staff.

2/10

Poor

23 Oct 2024

Benjie

Upon arrival 10/22/2024, the Hispanic guy in the front desk is very rude and terrible to deal. He act like a boss not a customer service. I been i a long flight and tired but when i ask him about early check in he wont allow me but i understand because of the time check in policy but i waited in the lobby until its already 2:00pm he is not allowing me to check in until the he left and the india guy help me to check in because theres available room.

Business_and_leisure Self

2/10

Poor

22 Oct 2024

Natalie M

My stay was okay. There were stains on the wall and I had to go to housekeeper to give me toilet paper because it wasn’t stocked up. The shower curtain had black spots on it when I got there, and they charged ME $30 for a stained shower curtain. They did not want to fix their mistake claiming they never leave anything stained when in fact it was stained otherwise I wouldn’t be complaining about! It would have been different if we were the ones who did but we weren’t! All they said was that it was the housekeepers word against mine when I know what I saw when I got there and there’s no way any of us could have left those stains in the first. SMH. It’s just not right and I think they should have resolved it the right way instead of taking my money for something they didn’t do. Trash.

4/10

Poor

20 Oct 2024

Angel

Room was a good size and bed was good but tv wouldn’t work.

Business Self

2/10

Poor

14 Oct 2024

Andres

The room smell like urine we literally slept with the window open and the person at the front desk told me “we can spray something or give you your money back” but they charge 40usd for early check in breakfast 6AM-9AM are you kidding? Do yourself a favor and get a room somewhere else (room 310 FYI)

Leisure Family

8/10

Excellent

07 Oct 2024

Andrew

Let's start with what I liked, the staff were super nice, the location was ideal for my business trip, and the pool was nice. Lots of good late night food within walking distance. But not a whole lot more to do besides eating, and drinking. If you don't rent a car, it's not far from a lot of cool stuff if you get a lyft/uber. And the room was very affordable.

Things I didn't like: the location is in a rather dangerous neighborhood, especially later at night. Lots of mysterious loud noises from the outside. The exercise center is not very functional, parts were missing on the machines, which was a bummer, hopefully that gets fixed soon. And the pillows are not regular sized.

Overall I'd recommend this spot if you're on a budget, and don't mind being in the hood. The hotel itself is clean, soundproof rooms, and perfectly cold upon arrival.

Business Self

8/10

Excellent

07 Oct 2024

Lidia

We had no complaints.

Leisure Family

8/10

Excellent

05 Oct 2024

George

The hotel rooms are clean. Areas like pool and gym are small but clean too. Breakfast so basic. Need to add some fruits ti the menu.

Business Self

2/10

Poor

30 Sep 2024

Barbara

Do NOT stay here! Booked for four nights. When checking in, there was a laundry detergent spill, verbally verified by staff, at the front counter. It remained there until I did an early check out on the second day. This was dangerously unsafe. They did not bother to clean the counter and floor. Fitness equipment broken. Pool was unsafe with a broken piece of pipe that can cut people. Reason for early checkout: Found a large cockroach in the bath and was moved to a new room. Found a used condom rapper and a gummy near the bed in the new room and was moved to yet another room. The rooms were not cleaned properly. Was told that I would get a refund but it was a complete lie. They never answered my calls nor the calls from Expedia. Man said he would fire the maid and give me a refund but that was not true. Disappointment.

Business Family

8/10

Excellent

26 Sep 2024

Pamela

Stayed 2 nights. First night I realized the tv didn’t work but it was already late so I told staff it was ok that night. 2nd day finally got tv but it only would give me 1 Channel, I never told them about it because I was busy. Rooms clean and comfy just really dark. Location was perfect for getting something to eat. Overall I would give a 4 for the price.

Self

10/10

Exceptional

20 Sep 2024

Aubrey

Great stay

6/10

Pleasant

18 Sep 2024

Jesse

Air conditioner didn't work well until after midnight. Set at 68 and it was hot until way after midnight. Very noisy unit

Leisure Self

10/10

Exceptional

11 Sep 2024

Shannah

Staff very friendly

Leisure Partner

2/10

Poor

07 Sep 2024

Irma

We Booked 2 rooms for 5 nights , flight was delayed until the next day, so we were told we would get refund for the first night , we didn't.
We found a big roach in the bathroom, we got moved to a different room where we found a dirty condom, moved us a 3rd tine it was mid night too tired to pack up and check out, but we did check out the morning (a night early) we were told again that we would get a refund for the night we didnt check in and for the night we found the roaches and for the early check out night! We got back home from our trip contacted expedia and they told us the manager at the hotel denied all of refunds and said that we stayed theyre all 5 nights! We just let it go, even thought we could confirm we werent even in texas the first night and the last night we stayed at a different hotel

Business_and_leisure Family

10/10

Exceptional

01 Sep 2024

Reginald

Great Stay

8/10

Excellent

19 Aug 2024

Otis

It was in a good location, right in middle of everything that i needed to eat and shop. The only thing that i hated was that i could only get (3) stations on my television

Leisure Family