Red Roof Inn San Antonio E - Frost Bank Center

2/10

Poor

22 Mar 2026

Phil

The pool was nasty, the TV didn't work, the shower door didn't shut all the way. But, the woman who helped me check in was very friendly and helpful.

Self

2/10

Poor

22 Mar 2026

Debbie

Owner friendly
Property ehh pay for what you get

6/10

Pleasant

04 Jan 2026

rosa isabel

Yes the lady at the front desk was very sweet. We did not like that it smelled a lot like smoke

Friends_and_family Family

2/10

Poor

27 Oct 2025

Cristopher

The room was filthy, ive seen this experiences on the internet butbi never thought ill experience it myself, the sheets and duvet were dirty, had what seemed

2/10

Poor

26 Oct 2025

Ubal

Room had bedbugs

2/10

Poor

07 Apr 2025

Orson

worst place ever

6/10

Pleasant

06 Apr 2025

Danielle

Such a sweet and nice Lady and Gentlemen doing the best they can.

Business_and_leisure Friends

6/10

Pleasant

02 Apr 2025

Ashley

Front desk women was rude.

Friends_and_family Family

6/10

Pleasant

30 Mar 2025

Patricia

I didn't pay attention to the area so th

Self

4/10

Poor

10 Mar 2025

Denise

Wasn’t very happy with overall stay

Office management was nice but getting to the room it was dirty. Room wasn’t cleaned at all. I went out and bought cleaning supplies to clean the room. Floors looked like they haven’t been swept or mopped. Restroom was dirty shower wasn’t cleaned also. Was just very disappointed

Friends_and_family Family

4/10

Poor

26 Jan 2025

Verified traveler

You get what you pay for.

Upon arriving, we had a good experience with the front office receptionist. That’s about where the good time stops. We got to our room and immediately noticed some stains on the comforter of one bed and what looked like a cigarette burn on the other. The shower floor looked like it had not been cleaned—there was loose dirt and some grass like stuff on the bottom. Toilet and sink looked clean, but when we first entered the bathroom there was a smell. We don’t know if it was from neighbors (we were the only one in our area from what we could tell so probably not neighbors). There were bugs in the room as well. They looked like the little German or baby roaches. TV would not turn on. Service phone looked crusty. AC unit was broken and looked horrible. The beds were okay to sleep on, we just checked all over to make sure no little critters were inside. Room 125. I won’t be going back, that’s for sure.

Friends_and_family Friends

4/10

Poor

22 Aug 2024

Roxanne

It was ok

Loved that hotel was so close to the Frost Bank Center, but I needed an iron and we had to go to the office to borrow one, instead of each room having one. Then when I did borrow the iron there were a total of 3 plugs accessible to us, 2 on each side of bed on the lamp and one in the RR and from those 3 only 1 worked.

Partner

2/10

Poor

11 Aug 2024

Rinat

I checked in a room with 1 king bed, but upon arriving there was no AC working and the feeling was like in SAUNA. I turned on the AC and it was very slow, in about 30 minutes, I reached out to the front desk with an issue and they gave me another room. Another room was the same and the temperature was at least 90F, I called them again and was told that all rooms are like that, all AC units are shot off before customers' arrival, and customers should turn them on. I was waiting for about 3 hours for the room to be cooled ( arriving at around 2 am, I didn't sleep until approximately 5 am). My Suggestion to all, Its better to spend $15-$20 more and stay at La Quinta or any other simmilar 3 star hotel for your short or even long stay, where you will receive good service, clean rooms, and Of course cool rooms upon arrival. For property staff, to keep your business up and running, you should let all AC units work in your rooms upon customers' arrival. I spent around $90 and its just terrible.

Leisure Partner

2/10

Poor

09 Aug 2024

Verified traveler

Could not cancel

I did not get to stay! I tried to cancel three days previous. My typing was disabled with my virtual agent. The hotel gave me a 1 800 number it repeatedly said that my confirmation number was not valid

2/10

Poor

07 Aug 2024

Jeffery

The staff was terrible ruined everything and made us make a cash deposit

6/10

Pleasant

04 Aug 2024

Alan

Convenient location, property is clean but a little bit old, lack of amenities

Leisure Family_with_children

10/10

Exceptional

23 Jun 2024

Jamie

Ok

The hotel is on side of highway so its loud but comfy.

Partner

6/10

Pleasant

18 Jun 2024

deborah

Front desk was very rude .... Air conditioning didn't work properly, and then when we checked out they tried to give us back only $20 out of the $40 deposit

Leisure Partner

2/10

Poor

11 Jun 2024

Aiden

There was ants all over us when we woke up in the morning and when I talked to the front desk about at least half a refund he said no and they couldn’t do anything

Leisure Partner

4/10

Poor

24 May 2024

Blanca

We couldn't use the electricity because they did not work, we couldn't even charge our phones or connect the blow dryer, they dont work, 80$ its alot of money for that..I would like my money back

Business_and_leisure Family

10/10

Exceptional

19 May 2024

Jonathan

Great value

10/10

Exceptional

07 May 2024

Armando

Good people

Partner

6/10

Pleasant

16 Apr 2024

Hope

Everything felt dirty, the room, the pool. The room was very small and cramped. Even though there seemed to be few other guests we given a room right next to another guest, we could hear them clearly. I was happy to leave this uncomfortable dirty room. The one good thing was the bbq recommendation. BBQ Life was about 1 mile away and was delicious.

Leisure Family

10/10

Exceptional

19 Mar 2024

Kassandra

overall i got what i paid for and the stay was enjoyable without any problems.

Leisure Partner

4/10

Poor

18 Mar 2024

Marisela

Rooms way too small

Location is great, but the room was really small.. like 12 x 14 with 2 full size beds. Not much space to walk. Our TV was not working, technician came in & was not able to fix it. No cofee maker in room or in the office.

Friends_and_family Family

10/10

Exceptional

17 Mar 2024

Byanca

Amazing deal! And great stay

Partner

10/10

Exceptional

15 Mar 2024

Verified traveler

It was nice and peacefule

Partner

2/10

Poor

19 Feb 2024

Verified traveler

not worth money spent to stay there

Partner

8/10

Excellent

08 Jan 2024

Nelson

Staff rude place is clean

Business Self

2/10

Poor

22 Aug 2023

Luis

Reserved a non smoking room got the opposite couldn't sleep all night with that smell. Room was so hot when we got there it took a few Hrs to cool down. I honestly wouldn't recommend.

Leisure Partner

4/10

Poor

21 Jun 2023

Brandy

I make it a habit of checking beds/linens when starting anywhere. We noticed stains on the blanket and sheets and immediately told the front desk and was told they didn't have housekeeping water 4/5 (which I understood) so I asked if they would just give us the clean sheets and we would have them ourselves. The front desk guy asked how long we would be gone we said about 3-4 hrs. He says ok he would take care of it and it would be ready when we got back. We left the stains on top and easy to see. When we can back the bed was remade but the blankets were turned in a different direction as if we weren't going to notice it check. The same blankets and sheets were on the bed! We went back to the front desk and the guy called a lady who was raising her voice and getting an attitude saying hey shift was over and she was just trying to help us. She said she would meet us at the room with the new sheets. We walked back around toward the room and met her and even offered to let her come see the bed and the stains, and she said no she trusted us and gave us the new sheets and blanket. There was also small stains on the walls. We were told we also couldn't get a refund. Disappointing. Definitely won't stay here again out recommend clients here either

Leisure Partner

6/10

Pleasant

30 Apr 2023

Joseph

Dissatisfied

Horrible to charge a deposit !!! I have many choices when looking for hotel . I don’t like being treated like I’m not trusted to simply sleep in a room ! Begging for a cash deposit is ridiculous and plain stupid .

Business Family

10/10

Exceptional

29 Mar 2023

Jason

Everything was great

Leisure Family_with_children

8/10

Excellent

14 Mar 2023

Zeke

One night

Quick one night passing through. Bathrooms are nice. Check in was odd with 4 papers to sign and $20 cash only deposit. Good enough for a night, pakinglot was light up good.

Friends_and_family Family

2/10

Poor

25 Feb 2023

Sandra

Bad

Got to the hotel and was told I did not have a reservation even after I showed them my confirmation I received through email. The expected me to rebook but with them at a HIGHER rate !!! Place was dirty . I left and had to pay to stay at another hotel !!! BAD SERVICE !!

Friends_and_family Family

10/10

Exceptional

04 Jan 2023

Elizabeth

The deposit

Leisure Pet

2/10

Poor

18 Dec 2022

Jahaira

They need becareful how cleaning and the quality the product it’s use horrible. Customer service is horandis

Leisure Friends

2/10

Poor

16 Dec 2022

Jessica

Cash deposit

CASH DEPOSIT & I had to argue with Him about giving me a copy of my deposit slip. The same way you took a copy of my id and ask me for 40 dollars. I want a copy that you have my 40 dollars. Arguing with him at 130 am over a piece of paper.

Self

6/10

Pleasant

30 Oct 2022

Abril

Battery in the door died and has to get new key for it not to work again and they had to open the door with the key

Leisure Partner

4/10

Poor

08 Aug 2022

Rachel

Rude and need a 40 .00 cash deposit pointless . Wake up to a banging on the door for check out . It was really just a dump

Friends_and_family Friends

2/10

Poor

28 May 2022

Verified traveler

Floor was dirty and sticky , mold in the refrigerator, stained towels and I woke up with bites of who knows what .

Business

4/10

Poor

10 May 2022

Verified traveler

Inexpensive, but uncomfortable

The bed was super hard, shower door handle fell off after use, didn't feel the door lock was very secure. also very noisy - you could hear other guests coming and going. AC started slow, but did keep the room cool.

Friends_and_family Family

2/10

Poor

31 Mar 2022

Santos

Dirty rooms and rude staff…

Business Family

2/10

Poor

18 Mar 2022

veronica

DIRTY OUTDATED HORRIBLE HOTEL

The pictures on the website are outdated. The overall look of this hotels is old and uncared for. The rooms are not clean. The floors were dirty and trash from the stay before. The comforter was stained, the towels were yelllowish,and the sheets too. Most of the plugs did not work. The shower had hairs in it. You could see the dirt by the side of the bed or under the bathroom sink. We bought towels to sleep on and to dry ourselves. We also bought lots of lysol and cleaning sprays for the shower. We were afraid of catching something there. Please save your money and stay somewhere else. We got 2 rooms and 2 nights and we were refused a refund to move. So we stayed. We were charged about $75.00 a night a room and outside they were announcing it for $53.99 a night. This is a rip off. NEVER again are we staying here. DON'T STAY, DIRTY AND HORRIBLE.

Friends_and_family Family

8/10

Excellent

21 Feb 2022

Michelle

Good

Leisure Family

2/10

Poor

03 Jan 2022

Joerlyn

rude housekeeping staff

Staff are rude to ask to get all our stuff out of rhe room quickly since we are 30 minutes late in checkong out. 🙄

Friends_and_family Family

6/10

Pleasant

18 Dec 2021

Vicky

K

2/10

Poor

04 Dec 2021

Joanna

Not worth it!!

Overall room had a bad smell when walking in, bed and bed sheets were dirty, no fire alarm, A/C was very dirty and cutting off and on, bed was very uncomfortable, shower dosent even looked like it was cleaned...was going to get charged for pets and smoking fees when i had no pets and booked a non-smoking room

Partner

10/10

Exceptional

24 Nov 2021

Norma

Everthing was good

Business_and_leisure Family

8/10

Excellent

07 Nov 2021

Sukhesh

Convenient for all necessities and AT&T center

Business Self

8/10

Excellent

31 Oct 2021

Andrea

Room was clean. Area a little sketchy.

Leisure Family

6/10

Pleasant

20 Sep 2021

Enrique

Not pleased

The first room they gave us the ac didn't work. The second room for ac problem was good.. but what I don't understand is the deposit for 20. I've stayed there allot of times and until yesterday they asked for a deposit.. Didn't like that at all. Cleaning wasn't good either

Friends_and_family Friends

8/10

Excellent

06 Sep 2021

Samuel

You get what you pair for but the manager/ owner lives on site and look after the property plenty of cameras the neighborhood was sketch but no problems with anyone trying to break into our car.

Partner

2/10

Poor

28 Aug 2021

Kira

Everything is horrible

Leisure Self

2/10

Poor

01 Aug 2021

Verified traveler

Terrible Experience

This place was terrible to say the least! And the staff were extremely rude! One of them literally told us that if we didn’t like the place then we can go somewhere else. Which yes we would have but everything in the area was booked and it was late at night. Definitely not a place I would recommend and their staff should learn about customer service.

Friends_and_family Family

6/10

Pleasant

27 Jul 2021

Verified traveler

We requested a non smoking room but the room smelled of cigarette. The floors were not properly cleaned. You could see black buildup streaks on the floor and dirt. The room was at a pleasing temperature. The bed was comfy but there were only 2 pillows. There were two of us but we're used to sleeping with 2 pillows each. We were too tired to ask for more. Towels were the same issue. Hated paying 300 for a low quality room just because it was the only place with availability.

Leisure Partner

4/10

Poor

20 Jul 2021

Verified traveler

Place was not so pleasant and safe and over priced

Leisure

6/10

Pleasant

17 Jul 2021

Verified traveler

The hotel is right next to the highway so is very noisy. The room had new furniture and shower but had not been swept well and the shower caulking had mold. There is limited parking. Staff was friendly and they accept pets. Beds were comfortable. The area is not the best.

Leisure Partner

4/10

Poor

13 Jul 2021

Verified traveler

Very dirty , smelled like smoke , dirty linnens and shower

Leisure Family_with_children

10/10

Exceptional

13 Jul 2021

Verified traveler

The location is right off the highway we just booked it but was trying to book something that looks decent for the price and the upgrades we’re not too bad would stay here again

Leisure Partner

10/10

Exceptional

05 Jul 2021

Joseph

Pleasant Surprise!

It was surprising to walk into the room and see cleanliness and how well kept.

Friends_and_family Family

10/10

Exceptional

30 Jun 2021

Verified traveler

My daughter is in San Antonio and got her wallet stolen and has been staying here because she had no where else to go. Thank you for helping with her stay! She is young and I worry about her and am happy that she has a place to stay.

Business Self

10/10

Exceptional

28 Jun 2021

Jessica

Won't b going back to any red roof inn

The rooms where excellent just wouldn't let my kids outside we literally saw a man drop his drugs on the floor nd scoop it all up or atleast tried to also ppl drinking nd hitting cocain or meth either or right outside in a group but the rooms where nice lol

Friends_and_family Family

4/10

Poor

14 Jun 2021

Verified traveler

Terrible customer service bugs and flys in the room killed several

Partner

4/10

Poor

14 Jun 2021

Enfinity

No parking!! Broken air conditioner. Unfriendly staff.

Friends_and_family Friends

2/10

Poor

06 Jun 2021

Ricardo

Rooms were in a unsanitary condition

Friends_and_family Family

2/10

Poor

05 Jun 2021

Verified traveler

I didn’t like that it looks well taken care of in the pictures online. I had high expectations because of the pictures I saw online. I’m disappointed. Expedia made it seem like it was much nicer than it actually is.

Business_and_leisure Self

8/10

Excellent

31 May 2021

Verified traveler

The staff were great. The rooms clean and decorated and looked like the pics.

Only thing I did'nt like was it was pretty close to I10 so the traffic sounds were loud given it's an older hotel.

I'd stay there again.

Leisure Family

8/10

Excellent

31 May 2021

Verified traveler

Staff Was Nice...Room Was Smaller Than Expected But Was Ok For My Stay And Close By Where I Needed To Go....Overall Was Nice To Stay At

Leisure Friends

4/10

Poor

30 May 2021

Verified traveler

After a hard rain we went into our room to discover that the roof leaked onto our bed. The bed and floor was covered in water.

Leisure Family

8/10

Excellent

28 May 2021

Verified traveler

That it is pet freindly

Leisure Family_with_children

4/10

Poor

24 May 2021

Verified traveler

Pol was filthy, had construction barrels, supplies, and equipment with the pool “open”. Had to clean it for my boy to use it. Floors were dirty, and they allowed a full parking lot party and cookout late into the night,

Leisure Family_with_children

10/10

Exceptional

23 May 2021

Verified traveler

We had a super late check in, which they worked with us to no get charged extra. We did have to leave a $20 deposit but was returned to us when we went to check out. Beds were amazing! We got a good night rest. Little small in space but the room, sheets and shower were very clean. Staff was very friendly! Will definitely rebook!!!

Business_and_leisure Family

6/10

Pleasant

27 Apr 2021

Verified traveler

It was ok but seemed kinda dirty .. won’t go back

Friends_and_family Family_with_children

6/10

Pleasant

26 Apr 2021

Verified traveler

Shower and sink were dirty. Towels and bed cover had stains. The remote to the tv was broken so couldn’t use it. Hardly any parking spaces available. Front desk person was a bit rude. It was ok just for one night, checked in late and left early. Everything in town was booked so this was a last resort.

Friends_and_family Family_with_children

10/10

Exceptional

23 Apr 2021

Verified traveler

Great service rooms looked great could do something to the outside but rooms was great

Leisure Family

10/10

Exceptional

31 Mar 2021

Verified traveler

Clean & Quite

Friends_and_family Friends

2/10

Poor

29 Mar 2021

Andrea

THIS PLACE SHOULD HAVE A WARNING

This was an absolutely horrible experience. The hotel was unsafe, infested with pests, filthy dirty, torn apart, and over-all completely unfit for guests. The ownership/management was extremely rude and unprofessional to top it all off.

Friends_and_family Family

2/10

Poor

22 Mar 2021

Verified traveler

The staff was rude after we did a late check in the manager was berating me for not having a phone number listed for them to call. I booked through a travel agency and gave all my information to them and I did inform the manager of that. I felt like a child being scolded for something out of my control. Then the outlet in the restroom didn’t work, we had to take our dirty towels to the front desk so we could get new ones and we had to repeatedly get our key cards activated. After everything I will not be staying there again or advising anyone to stay there.

Leisure Family_with_children

8/10

Excellent

20 Mar 2021

Verified traveler

Liked that the rooms were easy to find. Staff was really friendly. Didn’t like the room size. Two beds filled up the whole room

Leisure Friends

10/10

Exceptional

16 Jan 2021

Brent

Nice budget hotel.

For price was a nice comfortable hotel. I would stay here again.

Business

8/10

Excellent

01 Jan 2021

Markla

Great

Self

2/10

Poor

22 Dec 2020

Verified traveler

Horrible staffing not friendly staff wouldn't help

Friends_and_family Family_with_children

8/10

Excellent

24 Oct 2020

Charity

It was a nice stay friendly staf. Got checked in with no problems and no problems checking out. Thank you

Friends_and_family Friends

6/10

Pleasant

19 Oct 2020

Charles

Smaller rooms than what were used too

On the negative side the room was quite small and the plus side the bathroom was large . the bed took up more area than the rest of the room . bathroom was oversized which is a waste of space otherwise location was easily accessed !

Friends_and_family Family

6/10

Pleasant

18 Oct 2020

Verified traveler

It was clean outside some what but the rooms were not . The sheets in my bed were just nasty . That was really my only complaint

Friends_and_family Family

4/10

Poor

02 Aug 2020

Liz218

It was a great change from the old motel owner but the room looked dirty there was toilet paper in the toilet where they didn’t flush the restroom Before we used it .. the rooms are too small

Friends_and_family Family

8/10

Excellent

26 Jul 2020

Lance

We were three people but the room only had towel sets for two.

Partner

6/10

Pleasant

23 Jul 2020

Bernard

In Custody

Staff are very controlling. It felt like being in jail and watched on camera.

Friends_and_family Friends

2/10

Poor

20 Jul 2020

Verified traveler

never again. 138 N WW White.

ANTS in the beds, on the walls, in the window unit. We switched rooms three times, and still wasn’t A bit satisfied. Rooms were extremely dirty and smelled like smoke. So we disinfected everything, only for the manager to deny us more towels because we used what we had to clean. EVEN THOUGH WE SHOULD'VE BEEN PUT IN CLEAN ROOMS WHEN WE GOT THERE. The last two rooms had poor ac/heater units, and the rooms were only the size of a regular bathroom... so it should’ve at least kept us cool a little. Refrigerator in my room and in the room my sister had leaked water EVERYWHERE. And they didn’t even get cool or cold. Microwave plug did not work. Things came up missing while we were out enjoying the town. We’ve had many hotels for vacations, but this was the absolute worst.

Friends_and_family Family

2/10

Poor

15 Jul 2020

Verified traveler

Dont stay here!

Bad experience. Their atm even shows up on your bank as a room reservation, not ATM. We were chased out and told never to come back because we accidentally packed a nasty towel in our bag. Management and housekeeping would not answer phones and waited outside our door till we left. We were only 10 minutes past check out.

Partner

8/10

Excellent

14 Jul 2020

Jeff

Planning on staying again

I found the hotel very convenient for my business travel purposes.
The hotel was very clean and well maintained.
Got a very good rate for the area (SA).
Management very friendly and accommodating.

Business Self

2/10

Poor

13 Jul 2020

Kaci

Not clean ants everywhere would not recommend

Partner

2/10

Poor

30 Apr 2020

Brian

Apon check in the desk clerk didn't want to except my DL because they had just expired a couple days before. I understand that your ID needs to be valid but how can I renew it whenever the country has been shut down due to the virus. So after pleading he finally understood but never had a professional attitude and was very rude. In the room: comforter was stained and cigarette burns all over, had long black hair in the sheets, blood stains on the ceiling and curtains, 3 bullet holes on a wall decoration, ac didn't cool, ac filter looked like it had a quilt stuck to it, roaches, people knocking on your door all night lookin for dope, people slamming doors and yelling all night, cable was a joke but here's the real kicker. I went online and extended our sta0⁰

Business

4/10

Poor

23 Apr 2020

Verified traveler

No.

Another unkept place in San Antonio, TX. It's old and dirty needs to be updated inside and outside. If you can stay at another place.

Self

2/10

Poor

10 Apr 2020

Shaun

I didnt even stay in the room it was horrible there where bugs on the bed and a used condom on the floor

Friends_and_family Partner

8/10

Excellent

20 Mar 2020

Monica

Regular travelers to San Antonio area.

room was a bit crowded for 2 beds, but sheets and towels were cleaned and bed was comfortable. Nice stay :)

Partner

2/10

Poor

15 Mar 2020

NinaMacc

Bath tub dirty and sheets stains on even the towels

Business Partner

4/10

Poor

09 Mar 2020

Verified traveler

Comfortable mattress, but that's it.

One bed had urine stained sheets, the shower did not look like it was cleaned, burned out bulbs, horribly worn chairs, broken lamps, and drapes not hung properly. Door didn't seal correctly. Daylight, air, and insects could easily enter. Furniture is very dated. Parking is $22 per night.

Self

2/10

Poor

01 Mar 2020

LeahLee

Came before my check time and would not let me stay. A Indian women had very poor customer service Etiquette. I didn’t feel comfortable staying there. I will be refunded for this.

Leisure Partner