Name: Quality Inn I-10 East Near Frost Bank Center
Address: 3939 E Houston St, San Antonio, 78220, US

2/10

Poor

01 Aug 2026

ROSALBA

Toilet was dirty and there was no towels in the room. The furniture broken and The fabric of the armchair was torn and dirty

4/10

Poor

01 Aug 2026

Cristina

Nothing

10/10

Exceptional

31 Jul 2026

Marina

Great place conveniently close to restaurants, shopping and freeway. Traveled with our band members and everyone was happy with their stay. No complaints about any of the rooms. Thanks for a pleasant and comfortable stay!

4/10

Poor

28 Jul 2026

Aleydi

No estaba en servicio al alberca en pleno verano y fin de semana.
El desayuno mucho que desear

8/10

Excellent

23 Jul 2026

Stephen

This was a decent motel to stay at. The bed was comfortable, the room was large & had a microwave & small fridge.
The pool was nice as well. I did have an issue with my bill but it was resolved in a reasonable amount of time. The one disappointment for us was the breakfast...there is no sausage or bacon.
I would stay here again because of the price point.

10/10

Exceptional

21 Jul 2026

maria

It was over all a good experience

Partner

6/10

Pleasant

18 Jul 2026

phillip

Bed were very comfortable
Only a few issues.
No vending machines
Multiple dead crickets in my room
And room key always took Multiple swips to work also very little for breakfast although the pancakes were good

Family_with_children

10/10

Exceptional

17 Jul 2026

luis

good clean room would stay there again

Partner

8/10

Excellent

10 Jul 2026

Eduardo

The room, bed, carpet, curtains, sheets, and loveseat really need it a thorough cleaning

Self

10/10

Exceptional

08 Jul 2026

Alicia

The property was clean and easy to find. The price was great and we felt safe both my son and I. The breakfast was minimal, but really appreciated none the less.

Family_with_children

2/10

Poor

29 Jun 2026

Sheril

Did not like anything, however they like cheating me out of my money

8/10

Excellent

25 Jun 2026

Raul

for the price, I was pleasantly surprised by how well it was kept also it was quiet, and the beds were comfortable also had a spacious bathroom

Partner

4/10

Poor

22 Jun 2026

Crystal

Not a great experience... got there checked in. So called room was a non smoking and room smelled nothing but tobacco. Told front desk and she was not as helpfull.

Friends

8/10

Excellent

21 Jun 2026

Roberto

good bang for the buck

2/10

Poor

21 Jun 2026

Kajana

Staff was very very rude

Partner

10/10

Exceptional

19 Jun 2026

Norma

Nice

8/10

Excellent

15 Jun 2026

PATRICIA

I stayed here recently to watch game 2 of the NBA finals (go Knicks!) and even tho it was a short stay, the staff was very helpful and accommodating. I arrived very late and check in was easy. The room was spacious and the AC worked great against the heat and humidity. Everything in the room was very clean and the bed was noticeably comfortable. It was an easy walk back from the arena to the hotel. There isn’t much around the hotel within walking distance if you’re looking for restaurants/bars, but I was not. I would stay here again for another event at the Frost Bank Center.

Friends

6/10

Pleasant

15 Jun 2026

ronald

Mostly clean, stained bedding. The Bathroom door would not close or open well because of how thick the paint build-up is.
Daily cleaning was OK.
Staff OK, but forgetful about requests (only 3 hangers). I requested more, still only 3 after 2 requests and 3 days of my stay.
I had to wrap the refrigerator adjustment knob with wire from a \"bread tie\", to make it turn the adjustment knob to the coldest temperature. (That was on the replacement of the first broken knob).
At \"free breakfast\": pancake machine broken; The cereal (Fruit loops) cereal was stale; There was only 2% milk available, (98% water is not milk to me); Muffins were OK. Bread was OK. Parking was OK but it was not marked with lines or numbers on the back side of the hotel.
The price was fair.

Partner

10/10

Exceptional

12 Jun 2026

Robert

Forget this place

Self

8/10

Excellent

12 Jun 2026

Robert

Convemient location.
Pancake machine never worked.

Self

10/10

Exceptional

09 Jun 2026

Antonio

Agradezco al personal de recepción la oportunidad de dejar nuestra camioneta justo frente a la entrada para tener más seguridad, ya que teníamos bolsa portaequipaje llena, y al dejarla estacionada donde nos ofrecieron incluso quedó protegida de la lluvia que se presentó ésa noche; un área de oportunidad es el desayuno, ojalá que mínimo agreguen waffles o pancakes.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Héctor

El staff fué fatal y el gerente o supervisor nunca apareció

Family_with_children

6/10

Pleasant

06 Jun 2026

Caroline

Staff amazing, rooms clean but the whole property needs a complete make over. Breakfast was wheat bread, coffee and I think poppyseed muffins 6, needs drastic help, so much for a hot breakfast! Bathroom had to be a joke it was so small it was an after thought!

Friends_and_family Family

10/10

Exceptional

04 May 2026

Jessica

Definitely will stay again

Family_with_children

6/10

Pleasant

03 May 2026

Zaimy

Pretty easy to check in, but the pool very nasty didn’t even get in.
And the breakfast was very poor the pancake machine ain’t work and nothing special tbh.

Partner

2/10

Poor

02 May 2026

Severa

This place sucks

Self

10/10

Exceptional

28 Apr 2026

j

Everything was great, the staff help us out with any questions we had. Parking was great no problems with it, rooms air was also great no weird smells or any bad smells. We enjoyed our stay.

Family

10/10

Exceptional

21 Apr 2026

Sergio

Todo muy vien cuartos muy limpios nada más el seguro de la puerta mal

Self

10/10

Exceptional

21 Apr 2026

Kimberly

Room was clean, staff very nice, ac worked great. Breakfast choices weren't much but it was edible. Muffins, biscuits, orange juice, water. Vending machine broken. Overall for the price was very good. I liked it being by the highway as seemed less dangerous.

Friends_and_family Family

2/10

Poor

18 Apr 2026

Carlos

The guy at the front desk is so rude, he needs to improve customer service

Family

10/10

Exceptional

07 Apr 2026

Sergio

Buena opcion para alojarte

8/10

Excellent

07 Apr 2026

Monica

Clean room. Spurs fans!!! So close to Frost Bank Center. We had a wonderful 50th birthday!

6/10

Pleasant

03 Apr 2026

Mario

Skip

Friends_and_family Family

2/10

Poor

27 Mar 2026

Kurt

The room was horrible, there were holes in the back of the bathroom door where someone punched it. The bathroom rod was held up by card board.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Nuvia

Clean room, Starbucks and convenient-gas near by.
Parking was an issue if you got in late.

Partner

4/10

Poor

23 Mar 2026

Julie

The bed was comfortable, but there was blood smears on the door and outside the room on the ground. There were scratches all on the bathroom door, as if someone locked their dog in there (all day long).

They said that they had a breakfast “buffet. It was NOT! They had a pancake maker, but it was broken. They didn’t have eggs, waffles, or sausages like they had in their pictures. They had some biscuits, but they were stone cold.

Very disappointed at this Quality Inn, because I usually like to stay at Quality Inn’s.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Samantha

Worst hotel ever

Family

6/10

Pleasant

22 Mar 2026

Nicholas

It's pet-friendly. The carpets were stained, the air conditioner was the best, the shower curtain was kinda nasty, but the bedding was clean and the beds were comfortable.

Family_with_children

10/10

Exceptional

19 Mar 2026

Bradley

.

Self

10/10

Exceptional

18 Mar 2026

Florencio

Near by restaurant and parking not all James up

4/10

Poor

15 Mar 2026

Cruz

None breakfast was a laugh the place needs more sound control the staff needs to che k all rooms for maintaince on smell on the carpets and lights thanks

Friends_and_family Family

2/10

Poor

15 Mar 2026

Rachel

Pictures were total false advertisement! There was no parking! No working ice machines! No breakfast as told! Room was $138. Then they charged my card $100 deposit then a whole day after my check out they charged my card $198 for a smoking fee after my check out which I had definitely did not smoke, I had my 3 children and elderly mother with me but told them my neighbors were and saw them and they hung up on mye TWICE! when I asked for my refund of 300. Do not stay at this place! They fraudulently charge your card for fees when they know their property is a piece of crap already SMELLY AND GHETTO. I WOULD LIKE ALL OF MY MONEY BACK AND TAKE THIS PROPERTY OF HOTELS.COM

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Marc

Everything was good during our stay

10/10

Exceptional

06 Mar 2026

paul

Good location to the stadium

6/10

Pleasant

27 Feb 2026

Francois

Room was ok. Breakfast was at the minimum acceptable. Not what I’m used to for a quality inn

Business

10/10

Exceptional

25 Feb 2026

allison

The rooms were clean, easy check in and out.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Byron

Top lock to room was broken, went back to get into the room and neither key would work, couldn’t understand any of the staff. Smelled musty when you entered the room

6/10

Pleasant

22 Feb 2026

Heather

Check in took awhile, room had different color of touch up paint on the walls. The drain to the tub did not work, the hot water got so hot in the shower that the knob burnt my hand.

Friends_and_family Family

4/10

Poor

22 Feb 2026

Brenda

All of the above! Old property old TV’s old curtains old air conditioner

6/10

Pleasant

19 Feb 2026

Samuel

The room was

6/10

Pleasant

17 Feb 2026

Melissa

The room was ok… carpets need replacing. Cleaning the doors would go a long way into cleanliness.
Other than doors and carpet the rooms were ok. Beds were comfortable

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Adam

Room wasn’t what we expected from pictures . Shower wasn’t hot

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Juan

It was clean ,i had a great stay at the hotel

Business

4/10

Poor

15 Feb 2026

Kathy

Pillows the size of a postage stamp. Room painted a dark gray with very few light fixtures, one of which didn't work. This towels. \"Breakfast\" had very few choices. However, room was clean and location extremely convenient to SARodeo.

10/10

Exceptional

20 Jan 2026

Rufino

Clean

4/10

Poor

10 Jan 2026

santiago

The customer service was terrible, especially from the front desk staff. Their attitude felt discriminatory and unprofessional. The only positive aspect is that the hotel is close to the stadium.

6/10

Pleasant

02 Jan 2026

Reagan

The AC kept turning off. We didn’t try breakfast. At the front desk, the lady was kinda rude. The room was clean, but there was stuff that stood out to me, one of the outlets had metal poking out and the lights didn’t always work.

10/10

Exceptional

02 Jan 2026

Roberto

Ok

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Dustin

Hotel was just what we wanted. Wasn’t super fancy but we were just looking for an inexpensive place to spend a few hours after a spurs game. Room was clean and we had no problems. Will stay here again if we ever decide to go to another Spurs game.

Leisure Family

10/10

Exceptional

24 Dec 2025

Gregory

Excellent value for money. The room was very clean, quiet and comfortable, although the AC was a little loud. breakfast was super basic, but for the price, not bad.

Leisure Partner

10/10

Exceptional

24 Dec 2025

PING

very good

Leisure Family

2/10

Poor

13 Dec 2025

Gloria

Air conditioning working but made a noise

Business

4/10

Poor

23 Nov 2025

Diane

Romm smelled musty and faint smoke. Breakfast was sad with no fresh feuit, nothing hot, bread was stale and biscuits hard.

Business

8/10

Excellent

08 Nov 2025

Robert

Courteous staff. Free parking. 20 min walk to the Frost Center, which is faster than driving & parking on a game night. Some rooms are being remodeled. Bed was nice. There are a lot of old fixtures that need replacing. Minimal breakfast - pancake machine was broken. Overall good value for a short stay in that area.

8/10

Excellent

31 Oct 2025

Clarissa

No waffles or eggs this time. Clean room.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Jaleesa

Great

6/10

Pleasant

29 Oct 2025

Danny

I was charged a $100 security deposit (fully refunded at check out) however, no deposit was mentioned through the Expedia App. Hotel manager would not allow me to checkin until the deposit was paid. Stating the reservation was not made through the hotel directly but through a 3rd party app (Expedia). When trying to choose hotel accommodations and budget it would be beneficial knowing all fees prior to booking a hotel.

Leisure Family

8/10

Excellent

26 Oct 2025

Leila

Here’s a sample review you can post for Quality Inn on I-10 in San Antonio — you can adjust the tone depending on whether your experience was good or bad.

⸻

⭐️⭐️⭐️⭐️⭐️ Positive Review

I stayed at the Quality Inn off I-10 in San Antonio and had a great experience! The room was clean, comfortable, and well-maintained. The bed was cozy, and the AC worked perfectly — which is a must in Texas!

4/10

Poor

26 Oct 2025

Michael

Old and dated, run down property. Lady at desk slow…did not know how to use computer…had to call someone and then left to attend to a crying baby in the manager’s office. $100 deposit on top of room fee charged in case of damage. Room had stains throughout on sofa, on light we’reswitches and bed spread. Broken plug on wall. Good enough after coming in at 1:00 am from a concert. Sleep and a shower.

Partner

2/10

Poor

25 Oct 2025

Ariel

Pictures were way lying, unsafe neighborhoods

Leisure Family

8/10

Excellent

18 Oct 2025

Juan

Room was clean. Comfy bed. Door isn’t sealed properly letting hot/cold air come in from the outside. Had to place a towel at the bottom. Ac seemed to work well maybe it needs a little maintenance though. Tv was a bit odd, I had a movie on and it was narrating it for me (I’ve seen the movie before that’s not how it should be). I couldn’t find how to turn that off. Breakfast wasn’t too bad, most people seemed disappointed that the coffee maker wasn’t working and the apple juice was tasting like apple juice, watered down. The orange juice, toast, muffins were good. Staff were friendly and always present when needed 10/10 on staff that’s the biggest thing, being there for the customers! Oh and the top lock was loose by the screws and broken in half that should be replaced for better security.

Partner

2/10

Poor

12 Oct 2025

tiffany

Our room had unmade beds milk and Dr pepper on dresser door handle almost coming off we never even went in. My brother got room next to us and as soon as they shut door their handle came off and they were locked in for while with my youngest child. The manager was super rude yelling we ended up having to go to another hotel.

Friends_and_family Family

2/10

Poor

24 Sep 2025

mynor

Ok

8/10

Excellent

08 Sep 2025

Leslie

Super helpful staff

Friends_and_family Friends

10/10

Exceptional

04 Sep 2025

Hector

Quite and peaceful

Business Self

8/10

Excellent

19 Aug 2025

KIBWE

Things were good overall but the internet was slow and spotty. You had to pay extra to get better quality.

Self

6/10

Pleasant

15 Aug 2025

Elena

Nice inconvenient first room refrigerator didn’t work second room refrigerator didn’t work and Room had like pink patches like if there’s a hole in the wall

Friends_and_family Friends

2/10

Poor

26 Jul 2025

Robert

Not a good stay

Room smelled like smoke even though it was non smoking. Running the A/C helped some. No soap in the bathroom, just shampoo and conditioner on the wall. The safety latch lock on the front door was broken off and couldn't latch. Also they charged a $100 deposit when staying here. I did not see anything about this when I booked online. The employee told me it can take up to 5 days to get the deposit back after checking out.

Self

6/10

Pleasant

19 Jul 2025

Tanya

Breakfast wasn’t as expected

Friends_and_family Family

2/10

Poor

13 Jul 2025

Alex

The property was nothing like i expected did feel safe

Leisure Self

6/10

Pleasant

12 Jul 2025

Jermaine

It looked deserted

8/10

Excellent

06 Jul 2025

Sonia

Carpet dirty stained with red something. That was scary cuz they take a $100 deposit. I told them in office. Breakfast was NOT good.

Leisure Family

4/10

Poor

01 Jul 2025

Eddie

A bit of a damp smell. Key cards kept failing for us and other visitors in the building.

Leisure Partner

4/10

Poor

23 Jun 2025

Nayeebah

I recently stayed at the Quality Inn near the Frost Bank Center in San Antonio, and unfortunately, my experience didn’t match what was advertised online.

The only positive was the location — it’s conveniently close to the Frost Bank Center, which was the main reason we chose it.

However, the photos online were misleading. The rooms looked updated in the pictures, but in reality, they were old, smelled musty and humid, and the AC wasn’t doing much to help with the heat. The pool was unusable — dirty and full of trash and debris.

The breakfast was also disappointing: just some juice, stale bread, and undercooked pancakes. Definitely not the “continental breakfast” we expected.

On the upside, the staff was friendly, and they did answer all our questions, but they weren’t particularly helpful beyond that.

Leisure Friends

8/10

Excellent

22 Jun 2025

Verified traveler

Convenient location; really close to Frost bank Center. Reasonable pricing. Only negative was the Tv in our room didn’t work & at check out which is 11am we ran a little late and ended up out at around 11:15. We received a call to the room and front desk clerk said “mam checkout is at 11am not 11:20am” thought it was a little rude on the approach; especially since we had already started taking our belongings downstairs.

Partner

6/10

Pleasant

08 Jun 2025

analisa

Convenient for a concert we were going to, pretty basic.

Leisure Partner

10/10

Exceptional

01 Jun 2025

John

Clean, clean bed and comfortable..

6/10

Pleasant

13 May 2025

Tony

I won't be staying here again.

Leisure Family

10/10

Exceptional

04 May 2025

juan pablo

strategy location

Leisure Partner

10/10

Exceptional

30 Apr 2025

Priscilla

Was good not bad at all no problems

Business

2/10

Poor

20 Apr 2025

DeAtra

We were only limited to only 2 sets of towels…fridge was dirty…tube was dirty..microwaves was dirty and loud and we woke up with insect bites. Would not recommend and would never stay there again

8/10

Excellent

17 Apr 2025

Man Kim

Here for concert so location is somewhat walking distance to venue
Otherwise, everything else is far away
Room is clean and has everything you need for short stay

Leisure Friends

2/10

Poor

10 Apr 2025

Keyana

Property had roaches coming out the refridgerator

10/10

Exceptional

09 Apr 2025

Alvaro

Good

10/10

Exceptional

08 Apr 2025

Royce

Clean and comfortable.

Leisure Friends

10/10

Exceptional

08 Apr 2025

Shannon

Right down the road from Frost Bank. Newly updated rooms and quick assess to the freeway.

Leisure Partner

2/10

Poor

06 Apr 2025

Srivathsan

I had a terrible experience at this property. The door key fob did not work the first night at all so we were told to collect it the next morning. The 2nd day I was given a key card but the door handle did not work like it does at EVERY other hotel. You had to lift UP the door handle for it to open (instead of pressing down). Then inside, the latch at the top of the door to secure the door from inside was completely MISSING so you couldn't fully secure the lock inside. So we had to remove our belongings EVERY TIME we left the property. Then the door lock mechanism on the outside was not securely attached to the wooden door. You could tell it was moved and re-screwed and all the original holes were visible. This could have been an easy place for someone to break-in and enter as it is right off the freeway.

In addition, the hotel smelled VERY much like strong carpet smell and mold when we checked in first. On TOP of this, the AC wasn't working really well. It was VERY HUMID when we first checked in and the humidity got worse throughout the night. Both of us were sweating a lot in our beds all throughout the night and could not sleep comfortably EVEN when the AC was blowing strongly loud enough (you would think it was working really well).

All this was mentioned to the service desk receptionist but I was always told \"The manager is not onsite.\" He could not speak English well which is a major disservice to customers.

Leisure Friends

2/10

Poor

05 Apr 2025

Malcolm

All bad. Nice people at the front desk though.

Business Family

10/10

Exceptional

01 Apr 2025

Casey

Friendly staff. Lock broken on door though.