Quality Inn I-10 East Near Frost Bank Center

United States , San Antonio - TX
San Antonio, 3939 E Houston St
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100 reviews shown

10/10

Exceptional

21 Apr 2026

Sergio

Todo muy vien cuartos muy limpios nada más el seguro de la puerta mal

Self

10/10

Exceptional

21 Apr 2026

Kimberly

Room was clean, staff very nice, ac worked great. Breakfast choices weren't much but it was edible. Muffins, biscuits, orange juice, water. Vending machine broken. Overall for the price was very good. I liked it being by the highway as seemed less dangerous.

Friends_and_family Family

2/10

Poor

18 Apr 2026

Carlos

The guy at the front desk is so rude, he needs to improve customer service

Family

10/10

Exceptional

07 Apr 2026

Sergio

Buena opcion para alojarte

8/10

Excellent

07 Apr 2026

Monica

Clean room. Spurs fans!!! So close to Frost Bank Center. We had a wonderful 50th birthday!

6/10

Pleasant

03 Apr 2026

Mario

Skip

Friends_and_family Family

2/10

Poor

27 Mar 2026

Kurt

The room was horrible, there were holes in the back of the bathroom door where someone punched it. The bathroom rod was held up by card board.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Nuvia

Clean room, Starbucks and convenient-gas near by.
Parking was an issue if you got in late.

Partner

4/10

Poor

23 Mar 2026

Julie

The bed was comfortable, but there was blood smears on the door and outside the room on the ground. There were scratches all on the bathroom door, as if someone locked their dog in there (all day long).

They said that they had a breakfast “buffet. It was NOT! They had a pancake maker, but it was broken. They didn’t have eggs, waffles, or sausages like they had in their pictures. They had some biscuits, but they were stone cold.

Very disappointed at this Quality Inn, because I usually like to stay at Quality Inn’s.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Samantha

Worst hotel ever

Family

6/10

Pleasant

22 Mar 2026

Nicholas

It's pet-friendly. The carpets were stained, the air conditioner was the best, the shower curtain was kinda nasty, but the bedding was clean and the beds were comfortable.

Family_with_children

10/10

Exceptional

19 Mar 2026

Bradley

Self

10/10

Exceptional

18 Mar 2026

Florencio

Near by restaurant and parking not all James up

4/10

Poor

15 Mar 2026

Cruz

None breakfast was a laugh the place needs more sound control the staff needs to che k all rooms for maintaince on smell on the carpets and lights thanks

Friends_and_family Family

2/10

Poor

15 Mar 2026

Rachel

Pictures were total false advertisement! There was no parking! No working ice machines! No breakfast as told! Room was $138. Then they charged my card $100 deposit then a whole day after my check out they charged my card $198 for a smoking fee after my check out which I had definitely did not smoke, I had my 3 children and elderly mother with me but told them my neighbors were and saw them and they hung up on mye TWICE! when I asked for my refund of 300. Do not stay at this place! They fraudulently charge your card for fees when they know their property is a piece of crap already SMELLY AND GHETTO. I WOULD LIKE ALL OF MY MONEY BACK AND TAKE THIS PROPERTY OF HOTELS.COM

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Marc

Everything was good during our stay

10/10

Exceptional

06 Mar 2026

paul

Good location to the stadium

6/10

Pleasant

27 Feb 2026

Francois

Room was ok. Breakfast was at the minimum acceptable. Not what I’m used to for a quality inn

Business

10/10

Exceptional

25 Feb 2026

allison

The rooms were clean, easy check in and out.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Byron

Top lock to room was broken, went back to get into the room and neither key would work, couldn’t understand any of the staff. Smelled musty when you entered the room

6/10

Pleasant

22 Feb 2026

Heather

Check in took awhile, room had different color of touch up paint on the walls. The drain to the tub did not work, the hot water got so hot in the shower that the knob burnt my hand.

Friends_and_family Family

4/10

Poor

22 Feb 2026

Brenda

All of the above! Old property old TV’s old curtains old air conditioner

6/10

Pleasant

19 Feb 2026

Samuel

The room was

6/10

Pleasant

17 Feb 2026

Melissa

The room was ok… carpets need replacing. Cleaning the doors would go a long way into cleanliness.
Other than doors and carpet the rooms were ok. Beds were comfortable

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Adam

Room wasn’t what we expected from pictures . Shower wasn’t hot

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Juan

It was clean ,i had a great stay at the hotel

Business

4/10

Poor

15 Feb 2026

Kathy

Pillows the size of a postage stamp. Room painted a dark gray with very few light fixtures, one of which didn't work. This towels. \"Breakfast\" had very few choices. However, room was clean and location extremely convenient to SARodeo.

10/10

Exceptional

20 Jan 2026

Rufino

Clean

4/10

Poor

10 Jan 2026

santiago

The customer service was terrible, especially from the front desk staff. Their attitude felt discriminatory and unprofessional. The only positive aspect is that the hotel is close to the stadium.

6/10

Pleasant

02 Jan 2026

Reagan

The AC kept turning off. We didn’t try breakfast. At the front desk, the lady was kinda rude. The room was clean, but there was stuff that stood out to me, one of the outlets had metal poking out and the lights didn’t always work.

10/10

Exceptional

02 Jan 2026

Roberto

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Dustin

Hotel was just what we wanted. Wasn’t super fancy but we were just looking for an inexpensive place to spend a few hours after a spurs game. Room was clean and we had no problems. Will stay here again if we ever decide to go to another Spurs game.

Leisure Family

10/10

Exceptional

24 Dec 2025

Gregory

Excellent value for money. The room was very clean, quiet and comfortable, although the AC was a little loud. breakfast was super basic, but for the price, not bad.

Leisure Partner

10/10

Exceptional

24 Dec 2025

PING

very good

Leisure Family

2/10

Poor

13 Dec 2025

Gloria

Air conditioning working but made a noise

Business

4/10

Poor

23 Nov 2025

Diane

Romm smelled musty and faint smoke. Breakfast was sad with no fresh feuit, nothing hot, bread was stale and biscuits hard.

Business

8/10

Excellent

08 Nov 2025

Robert

Courteous staff. Free parking. 20 min walk to the Frost Center, which is faster than driving & parking on a game night. Some rooms are being remodeled. Bed was nice. There are a lot of old fixtures that need replacing. Minimal breakfast - pancake machine was broken. Overall good value for a short stay in that area.

8/10

Excellent

31 Oct 2025

Clarissa

No waffles or eggs this time. Clean room.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Jaleesa

Great

6/10

Pleasant

29 Oct 2025

Danny

I was charged a $100 security deposit (fully refunded at check out) however, no deposit was mentioned through the Expedia App. Hotel manager would not allow me to checkin until the deposit was paid. Stating the reservation was not made through the hotel directly but through a 3rd party app (Expedia). When trying to choose hotel accommodations and budget it would be beneficial knowing all fees prior to booking a hotel.

Leisure Family

8/10

Excellent

26 Oct 2025

Leila

Here’s a sample review you can post for Quality Inn on I-10 in San Antonio — you can adjust the tone depending on whether your experience was good or bad.

⸻

⭐️⭐️⭐️⭐️⭐️ Positive Review

I stayed at the Quality Inn off I-10 in San Antonio and had a great experience! The room was clean, comfortable, and well-maintained. The bed was cozy, and the AC worked perfectly — which is a must in Texas!

4/10

Poor

26 Oct 2025

Michael

Old and dated, run down property. Lady at desk slow…did not know how to use computer…had to call someone and then left to attend to a crying baby in the manager’s office. $100 deposit on top of room fee charged in case of damage. Room had stains throughout on sofa, on light we’reswitches and bed spread. Broken plug on wall. Good enough after coming in at 1:00 am from a concert. Sleep and a shower.

Partner

2/10

Poor

25 Oct 2025

Ariel

Pictures were way lying, unsafe neighborhoods

Leisure Family

8/10

Excellent

18 Oct 2025

Juan

Room was clean. Comfy bed. Door isn’t sealed properly letting hot/cold air come in from the outside. Had to place a towel at the bottom. Ac seemed to work well maybe it needs a little maintenance though. Tv was a bit odd, I had a movie on and it was narrating it for me (I’ve seen the movie before that’s not how it should be). I couldn’t find how to turn that off. Breakfast wasn’t too bad, most people seemed disappointed that the coffee maker wasn’t working and the apple juice was tasting like apple juice, watered down. The orange juice, toast, muffins were good. Staff were friendly and always present when needed 10/10 on staff that’s the biggest thing, being there for the customers! Oh and the top lock was loose by the screws and broken in half that should be replaced for better security.

Partner

2/10

Poor

12 Oct 2025

tiffany

Our room had unmade beds milk and Dr pepper on dresser door handle almost coming off we never even went in. My brother got room next to us and as soon as they shut door their handle came off and they were locked in for while with my youngest child. The manager was super rude yelling we ended up having to go to another hotel.

Friends_and_family Family

2/10

Poor

24 Sep 2025

mynor

8/10

Excellent

08 Sep 2025

Leslie

Super helpful staff

Friends_and_family Friends

10/10

Exceptional

04 Sep 2025

Hector

Quite and peaceful

Business Self

8/10

Excellent

19 Aug 2025

KIBWE

Things were good overall but the internet was slow and spotty. You had to pay extra to get better quality.

Self

6/10

Pleasant

15 Aug 2025

Elena

Nice inconvenient first room refrigerator didn’t work second room refrigerator didn’t work and Room had like pink patches like if there’s a hole in the wall

Friends_and_family Friends

2/10

Poor

26 Jul 2025

Robert

Not a good stay

Room smelled like smoke even though it was non smoking. Running the A/C helped some. No soap in the bathroom, just shampoo and conditioner on the wall. The safety latch lock on the front door was broken off and couldn't latch. Also they charged a $100 deposit when staying here. I did not see anything about this when I booked online. The employee told me it can take up to 5 days to get the deposit back after checking out.

Self

6/10

Pleasant

19 Jul 2025

Tanya

Breakfast wasn’t as expected

Friends_and_family Family

2/10

Poor

13 Jul 2025

Alex

The property was nothing like i expected did feel safe

Leisure Self

6/10

Pleasant

12 Jul 2025

Jermaine

It looked deserted

8/10

Excellent

06 Jul 2025

Sonia

Carpet dirty stained with red something. That was scary cuz they take a $100 deposit. I told them in office. Breakfast was NOT good.

Leisure Family

4/10

Poor

01 Jul 2025

Eddie

A bit of a damp smell. Key cards kept failing for us and other visitors in the building.

Leisure Partner

4/10

Poor

23 Jun 2025

Nayeebah

I recently stayed at the Quality Inn near the Frost Bank Center in San Antonio, and unfortunately, my experience didn’t match what was advertised online.

The only positive was the location — it’s conveniently close to the Frost Bank Center, which was the main reason we chose it.

However, the photos online were misleading. The rooms looked updated in the pictures, but in reality, they were old, smelled musty and humid, and the AC wasn’t doing much to help with the heat. The pool was unusable — dirty and full of trash and debris.

The breakfast was also disappointing: just some juice, stale bread, and undercooked pancakes. Definitely not the “continental breakfast” we expected.

On the upside, the staff was friendly, and they did answer all our questions, but they weren’t particularly helpful beyond that.

Leisure Friends

8/10

Excellent

22 Jun 2025

Verified traveler

Convenient location; really close to Frost bank Center. Reasonable pricing. Only negative was the Tv in our room didn’t work & at check out which is 11am we ran a little late and ended up out at around 11:15. We received a call to the room and front desk clerk said “mam checkout is at 11am not 11:20am” thought it was a little rude on the approach; especially since we had already started taking our belongings downstairs.

Partner

6/10

Pleasant

08 Jun 2025

analisa

Convenient for a concert we were going to, pretty basic.

Leisure Partner

10/10

Exceptional

01 Jun 2025

John

Clean, clean bed and comfortable..

6/10

Pleasant

13 May 2025

Tony

I won't be staying here again.

Leisure Family

10/10

Exceptional

04 May 2025

juan pablo

strategy location

Leisure Partner

10/10

Exceptional

30 Apr 2025

Priscilla

Was good not bad at all no problems

Business

2/10

Poor

20 Apr 2025

DeAtra

We were only limited to only 2 sets of towels…fridge was dirty…tube was dirty..microwaves was dirty and loud and we woke up with insect bites. Would not recommend and would never stay there again

8/10

Excellent

17 Apr 2025

Man Kim

Here for concert so location is somewhat walking distance to venue
Otherwise, everything else is far away
Room is clean and has everything you need for short stay

Leisure Friends

2/10

Poor

10 Apr 2025

Keyana

Property had roaches coming out the refridgerator

10/10

Exceptional

09 Apr 2025

Alvaro

Good

10/10

Exceptional

08 Apr 2025

Royce

Clean and comfortable.

Leisure Friends

10/10

Exceptional

08 Apr 2025

Shannon

Right down the road from Frost Bank. Newly updated rooms and quick assess to the freeway.

Leisure Partner

2/10

Poor

06 Apr 2025

Srivathsan

I had a terrible experience at this property. The door key fob did not work the first night at all so we were told to collect it the next morning. The 2nd day I was given a key card but the door handle did not work like it does at EVERY other hotel. You had to lift UP the door handle for it to open (instead of pressing down). Then inside, the latch at the top of the door to secure the door from inside was completely MISSING so you couldn't fully secure the lock inside. So we had to remove our belongings EVERY TIME we left the property. Then the door lock mechanism on the outside was not securely attached to the wooden door. You could tell it was moved and re-screwed and all the original holes were visible. This could have been an easy place for someone to break-in and enter as it is right off the freeway.

In addition, the hotel smelled VERY much like strong carpet smell and mold when we checked in first. On TOP of this, the AC wasn't working really well. It was VERY HUMID when we first checked in and the humidity got worse throughout the night. Both of us were sweating a lot in our beds all throughout the night and could not sleep comfortably EVEN when the AC was blowing strongly loud enough (you would think it was working really well).

All this was mentioned to the service desk receptionist but I was always told \"The manager is not onsite.\" He could not speak English well which is a major disservice to customers.

Leisure Friends

2/10

Poor

05 Apr 2025

Malcolm

All bad. Nice people at the front desk though.

Business Family

10/10

Exceptional

01 Apr 2025

Casey

Friendly staff. Lock broken on door though.

Leisure Friends

2/10

Poor

30 Mar 2025

Thirumaal

This is a motel. Not a hotel. This it should be priced accordingly

2/10

Poor

29 Mar 2025

Verified traveler

Not clean

Only allowed 2 towels per room we had 4 guest in 1 room no extra toilet paper very dirty and rundown had to Instacart a hairdryer the one in the room didn’t work lights kept flickering.

Friends_and_family Family

4/10

Poor

18 Mar 2025

Omar

Hotel was not the worse but definitely no where worth the 130 I paid to stay a night. I was told on Expedia that I would need to pay a deposit of $50 when arriving and ended up being charged $100. Next I get to the room and two of the towels are dirty, I open the fridge and there is a whole 12 pack of beer from wherever previously stayed there.The restroom toilet was broken and would only flush after flushing twice, towel hanger was completely broken. Clearly this room was not ready to be rented out.

Leisure Partner

4/10

Poor

16 Mar 2025

Marc

Just go somewhere else

Safety lock was broken on door, lights flickered constantly, bathroom was super small with no vent and $100 security deposit.

Friends_and_family Family

2/10

Poor

11 Mar 2025

marvin

AC did not work right and was hot all night

Leisure Partner

4/10

Poor

04 Mar 2025

Shana

When you get there, it isn’t a 50$ deposit, it’s actually a 100$. But the staff was understanding so they instantly charged me 50$ as the hold instead. The bottom lock on the door was there but the typical latch up top was taken off. Not sure why but it kind of through me off. There is food around and close to Fort Sam Houston. Not bad for 50$ for one night. Breakfast was included as well.

Business Self

6/10

Pleasant

03 Mar 2025

Brandon

Check in was a nightmare. They didnt see the reservation fpr a 2nd room and overcharged us.

Partner

2/10

Poor

24 Feb 2025

Brittany

Wouldn’t recommend

We got there & it was in the 30s, heat was completely off & the water was shut off with no warning. We could see our breathe inside the room! Had to call the front desk & he came up to turn the main water back on. Later discovered it was off because it leaks everywhere & the carpet was soaked by night 2 (see discoloration in photo). Room was decent looking but the curtains had red stains all over them. Sink water had one temperature & it was scorching hot. Smoke alarm also started randomly going off. Requested help & it took over an hour to get it. Man came in & climbed on the rolling chair to replace it…it wouldn’t screw in so he just unplugged it. Housekeeping also broke the security lock latch after slamming on the door (with the do not disturb sign on it) because the door was latched (see photo). Her excuse was “no English”. Would never recommend this hotel! Waste of money.

Friends_and_family Friends

2/10

Poor

16 Feb 2025

Verified traveler

This place should not be licensed...

We rented this hotel because it was close to the SA Rodeo and we didnt want go deal with parking. Upon arrival at the hotel the first thing we saw was pages of peoples names and license plates etc. I asked the guy if we could check in early. He said we had to pay a deposit and then 20 plus tax for early checkin. We asked why we had to pay the 100 for a deposit because we had already paid for our room he said it was normal. We got keycards for our room and they didnt work. After we finally got one that did we went in the room. It was very hot, smelled horrible and had gross stains. We turned ac on and went to get suitcase. Came back in and ac was off. We turned it back on and left because we had family waiting. We returned at almost midnight to find a very hot room. We called the front desk. He asked us a bunch of questions like we didnt know how to use an ac. He said he would be there shortly. After 15 min. I went to get ice and find out where he was. He finally showed up and tried the ac and then said he had no other rooms. We told him we just wanted a refund. He said we could deal with it in the morning. We contacted hotels.com who tried to speak with the hotel. They said the call was \"dropped\". We again asked the desk guy for the manager. He told us he was calling police. We asked that he please do. He refused and told us to leave the property. We were told by hotels.com that we will receive no refund of any kind.

Partner

8/10

Excellent

11 Feb 2025

Valeria

Their breakfast in the mornings wasnt so great

Business_and_leisure Family_with_children

8/10

Excellent

08 Feb 2025

Monica

We chose this area because it was close to the venue we were attending, everything else was fine, just the area wasn't the best

Business Family

2/10

Poor

01 Feb 2025

ashley

The desk rep was not friendly and the rooms smelled awful!

Leisure Partner

8/10

Excellent

27 Jan 2025

StevO

Easy access off of I 10

8/10

Excellent

20 Jan 2025

Julio César

10/10

Exceptional

16 Jan 2025

mustafa

Pretty good

10/10

Exceptional

16 Jan 2025

mustafa

clean quiet comfortable

Leisure Self

10/10

Exceptional

10 Jan 2025

mustafa

Everything is good

Business_and_leisure Self

8/10

Excellent

09 Jan 2025

VILIULFO DE LA

Limit breakfast poor

6/10

Pleasant

08 Jan 2025

Amy

Breakfast wasn't very good, eggs were microwaved & fruitlooked sickly.

Leisure Family

10/10

Exceptional

29 Dec 2024

Idalia

Nice and safe close to river walk

Leisure Family_with_children

2/10

Poor

29 Dec 2024

Vanessa

Upon arriving, we found that our first room did not lock properly. The door was opened as we arrived as well. We had difficulty with the key, and even the night manager struggled to operate it. He suggested we leave our belongings in the lobby if we wanted to go out, which immediately made us feel unsafe. We expressed our concerns to him and requested to cancel, but he informed us that he could not assist and that we would need to contact Expedia directly. After reaching out to Expedia, we were moved to another room.

Unfortunately, the refrigerator and the TV in the second room were both not working. The door lock was also not working properly. We attempted to cancel again, but had difficulty getting in touch with the main manager. We are still waiting for approval on our cancellation. Our neighbors next to us also struggled with their key and were told that several people were struggling with the key.

Leisure Family

10/10

Exceptional

28 Dec 2024

Timothy

Great for the price very clean.

10/10

Exceptional

28 Dec 2024

Simon

Great place enjoyed the quietness

8/10

Excellent

24 Dec 2024

Marty

Shower is a slippery death trap !!!

The shower had ZERO slip protection. It was perilous every second. A deserved lawsuit waiting to happen. How can guests be considered a priority when a simple safety fix is so obvious and soooo ignored??? The room was great, breakfast was better than most \"budget\" motels. It would cost next to nothing to rectify the shower danger that I assume exists in every room.

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

Javier

Leisure Family

8/10

Excellent

06 Dec 2024

Deborah

Didnt like that there was no microwave in my room.
Breakfast was the worst..more like snacks there wasnt anything hot served.
Handicapped room was way at the back of the property...and had to go upstairs to second level for ice.

Leisure Self

2/10

Poor

05 Dec 2024

Luis

The breakfast was poor. Very bad. You had to arrive at 6:00 am because otherwise there was nothing. The bathroom sink was broken, hair dryer with a burnt plug. It's a big bummer.

Leisure Family_with_children

8/10

Excellent

02 Dec 2024

Jorge Antonio

en general todo bien, solo el trato del personal es regular

Family_with_children