Name: Best Western Plus Downtown North
Address: 2131 Panam Expressway, San Antonio, 78208, US

6/10

Pleasant

21 Jul 2026

Angela

The staff is great. The front desk young lady was very patient about reimaging the door card. I think there is a problem with the card system. I have never had that much trouble with a card. The young man working ALONE in the kitchen area was very patient when I made a request to clean the table. He was spinning a lot of plates so to speak.
The least convenient issue was waiting on the elevator since there is only one in the building. Guest and Staff have to use that one elevator.

Partner

2/10

Poor

20 Jul 2026

DARSHAN

The website provides inaccurate information regarding the distance to the river walk. It states that a 0.1-minute walk is available, but in reality, the hotel is located more than 15 minutes away by car and 4.3 miles from the river walk.

Family_with_children

10/10

Exceptional

18 Jul 2026

Kameron

It was great

Friends

10/10

Exceptional

17 Jul 2026

Kevin

So appreciate the service and the staff is always super welcoming

Self

10/10

Exceptional

14 Jul 2026

Rosa

Great breakfast and staff!

10/10

Exceptional

13 Jul 2026

Denise

Todo estubo super bien

Family

10/10

Exceptional

12 Jul 2026

Ramón

The hotel is very well located, and the facilities are generally of excellent quality. The rooms are excellent, spacious, and very clean. The staff is very attentive, helpful, and friendly. The parking area is large and well-laid out, and the breakfast is excellent—comprehensive and of very high quality. 100% recommended for family or business trips.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Cecilia

Everything about our stay was easy and convenient. Very comfortable

Family

10/10

Exceptional

07 Jul 2026

Thinh

We stayed for the 4th July weekend. Room was very clean and staff very helpful. We will be back next time.

Family_with_children

10/10

Exceptional

07 Jul 2026

arleen

Great! Stay at a great price for two nights. Good area for access to several tourist attractions in downtown San Antonio. When we arrived the elevator was out but they were able to upgrade me to a first floor suite, because, due to a medical condition I could not use the stairs. I also noted that the elevator was fixed by the next morning. The staff was very friendly and helpful . When we checked out, we forgot something in the room, but we called and they set it aside for us so we could pick it up the next day. Breakfast varied slightly each day and offered a good variety. I would stay again if I was in the area.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Tanesha

I had reserved accommodations for July 3, 2026, with the intention of providing my family with an enjoyable day at Aquatica, eliminating the need for a rushed four-hour journey home. Upon my arrival at the Best Western Plus Downtown North, my initial interaction involved communicating with a front desk person through a plexiglass barrier. This particular setup should have served as an early indicator as what ensued.

Following check-in, I proceeded to my room and attempted turn on the lights. Regrettably, the lights situated along the wall where the beds were positioned were inoperative. The only functional lights were located at the entrance, in the bathroom, and a single lamp near the tv. Consequently, the room presented a rather dim and uninviting atmosphere. This issue was reported to the front desk, but unfortunately, it remained unresolved.

The subsequent day, while I was retrieving breakfast for my daughters, I returned to discover two adult males present in the room with my three young girls. This situation immediately caused me significant alarm upon my return. It was later identified that these individuals were a security guard and maintenance who had entered the room while my children were dressing. It is important to note that they gained access using a key card. My eldest daughter requested that they depart, to which they responded that their task would be brief. The refused to leave for her. They also refused to leave on my command. This is unacceptable.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Roxanna

Breakfast was good.

Family_with_children

8/10

Excellent

05 Jul 2026

Erick

Clean room. Good staff.

Friends_and_family Friends

2/10

Poor

04 Jul 2026

milt

Elevator was not functioning, staff making jokes about us having to walk up 5 flights of steps which was not going to happen

2/10

Poor

03 Jul 2026

Osvaldo

The elevator was not working!

Partner

6/10

Pleasant

30 Jun 2026

James

Hotel Staff were very nice. Rooms were clean and comfortable. The only (Major) issue is that the elevator was not working and we were on the 5th floor. This would be very difficult for those with small children &/or a handicap. Something that may need to be addressed upon arrival or make accommodations to offer a room change if this would be an issue for some to go to the higher floors. But overall great location for were we needed to be the next day. Breakfast was \"Okay\", but we enjoyed it.

Business

4/10

Poor

29 Jun 2026

MariaDelRefuguio

The elevator did not work and it didn’t say when booking. Their were only very tiny bottles of shampoo and conditioner in the shower for 4 people.

Family_with_children

6/10

Pleasant

28 Jun 2026

naureen

The hotel was ok. Check in process was good. The elevator has been broken for months and we had a room in 3rd floor. By talking to the staff they didn’t know when it will be fixed and it’s a 4 story hotel. So if you have issues climbing stairs rethink as it gets a little trouble some with luggages. Also our key card didn’t work after the first day late at night coming back from kids karate camp. The front desk accommodated that by sending someone upstairs. It’s a good location, plenty parking

Friends_and_family Family

4/10

Poor

26 Jun 2026

Cornelis

The elevator has been out of service for over two weeks, which has been a major inconvenience. Guests should have been informed in advance so they could have made other accommodations instead of having to climb four flights of stairs to and from their rooms. In addition, the rooms have an unpleasant odor, and the floors are slippery, making the stay uncomfortable and raising safety concerns. Overall, this was a very disappointing experience, especially considering the level of quality you would expect from a Best Western hotel.

Family

8/10

Excellent

25 Jun 2026

Kathryn

Elevators were out when we were there, so we had to climb 5 flights of stairs to get to our room. Other than that, everything was great.

Family

10/10

Exceptional

24 Jun 2026

Luz

Todo estaba perfecto solo que el elevador no funciona

Family

8/10

Excellent

22 Jun 2026

Beverly

Great place to stay

Family_with_children

8/10

Excellent

21 Jun 2026

Karen

Elevator not working. No towels in room but staff was very helpful in getting everything we needed. The room is very humid.
It does have an EV charging station which was very convenient.

Family

6/10

Pleasant

21 Jun 2026

Yanira

I was really excited to stay here because of all the positive reviews mentioning how clean the hotel was. I’m very picky when it comes to cleanliness, and that’s the main reason I chose this hotel. Unfortunately, from the moment we arrived, everything started off on the wrong foot.

At check-in, we were told the elevators were out of service, yet we were assigned a room on the 4th floor. Carrying luggage up and down the stairs, especially after long days out, was extremely inconvenient.

When we got to our room, the bathroom was dirty and clearly in need of updating. The bathroom door wouldn’t lock and made an incredibly loud noise every time it was opened or closed. Later that evening, after spending the day out, all we wanted to do was relax, but we found a bug crawling on the wall that we had to kill. To make matters worse, the air conditioning kept malfunctioning throughout the night and wouldn’t stay cool, making it difficult to sleep.

The next morning, we asked for extra towels but were told they had run out, which was disappointing.

The only positives were the hotel’s convenient location near the Frost Bank Center, the good complimentary breakfast, and the friendly staff. Unfortunately, those positives weren’t enough to outweigh the cleanliness and maintenance issues.

Overall, this stay was a huge disappointment. I would not stay here again or at any Best Western.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Nellie

Elevator was not working .. should given priority to fix it

Family_with_children

8/10

Excellent

20 Jun 2026

THOMAS

Good

10/10

Exceptional

19 Jun 2026

Connor and Nicole Bourque

Great for 1 night when attending an event at Frost Bank Center

Family

8/10

Excellent

19 Jun 2026

Selina

This hotel was clean, it had a beautiful patio area with a pool. The breakfast was delicious with plenty of options. My only disappointment was the front desk lady. She was not welcoming at all, she seemed bothered I was checking in. This was my first impression of this property and it was disappointing to say the least. She did nit appear well groomed, never smiled, sounded bothered because she needed to do her job. The check out person was a lot kinder.

Family_with_children

4/10

Poor

18 Jun 2026

Veronica

The beds were hard and the elevator is out of service. I understand it’s behind their control however I was not notified what room my room would be on and I was stay with my elderly father. The concierge simply gave me the room keys. I noticed it was on the third floor and told her I needed something lower to which she responded kindly I will say “I don’t have anything lower”. My father was okay with the high floor. We were also not notified of checkout times nor that breakfast was available.

Family

10/10

Exceptional

17 Jun 2026

Rudy

Excelente atención

Self

8/10

Excellent

15 Jun 2026

danielle

Everything was good, except the elevator wasn't working.. down fall having to carry all the louge

6/10

Pleasant

14 Jun 2026

Theresa

Easy to check in and the room was huge! Very clean and had a refrigerator and microwave. But the elevator was out for 2 of the 3 days I was there, which was a challenge since my room was on the 5th floor.

Self

10/10

Exceptional

14 Jun 2026

Daniel

Overall great experience …to the negative reviews ( be nice to staff and they will be nice to you ) …great breakfast and awesome freshly ground coffee !!

Family

8/10

Excellent

14 Jun 2026

Travis

A pleasant stay for sure, very close to the event we were in town for. Sonic drinks right in front of the hotel, cant beat that. Only down side was the elevator broke and going up and down stairs with luggage and bad knees is not great. Other than that excellent place.

Partner

8/10

Excellent

07 Jun 2026

robert

Hotel was clean and easy to get to everything in the area. Fort Sam Houston is really close to this hotel.

Partner

8/10

Excellent

06 Jun 2026

Tara

We only stayed one night but everything was clean and property was in good condition. Would stay again if needed

Partner

10/10

Exceptional

03 Jun 2026

William

Met all requirements for my visit to San Antonio.

Self

4/10

Poor

31 May 2026

Naresh Kumar

Elevator was working on the day of check in and after that it was out of service. They did not fix it the next day or two.
I was given the room in 5th floor and i had to use stair for all 5 floors to carry breakfast and luggages etc every day for almost 4-5 times(stayed for 2 days). While checking out, i carried suitcases from top floor.
TV channels was no working inside the room. I used the cast only.

It would be great if i can get any refund.

10/10

Exceptional

30 May 2026

Melva

Great stay!

Family_with_children

8/10

Excellent

29 May 2026

Mario

Very nice stay at a good price.

Partner

10/10

Exceptional

29 May 2026

Rebecca

The staff was amazing and very helpful.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Ismael

Clean room

Self

8/10

Excellent

25 May 2026

Angelina

Everything was great but the elevator was out of service! I wish there was a warning online while booking. I’m 8 months pregnant so I struggled going up and down 3 flights of stairs!

Friends_and_family Family

8/10

Excellent

24 May 2026

Thomas

Overall the property is well maintained & very nice rooms for the price. I did have a couple of small issues.
- Was hoping to get an early check-in. When asked was told no rooms were available (only an hour until checkin). Did not even attempt to check the system & was adamant nothing is available until 3pm.
- My room was supposed to be ADA in the bathroom. Only ADA was one bar by shower head. In was a high step-in tub, no shower head extension just from the wall & did not adjust, & no shower seat. Unfortunately, was not able to shower.

Nice place but probably will never book there again due to questionable customer service & ADA rooms.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Joel

Nice staff well kept hotel and very convenient to all SA locations!

10/10

Exceptional

19 May 2026

Benita

It was a nice location for the church where our daughter was getting married.
The people were nice and helpful when we arrived earlier than check in. They held onto our bags by the front desk for us. The breakfast was good.

10/10

Exceptional

11 May 2026

Rosemary

Yes breakfast was good. Did not need parking

10/10

Exceptional

10 May 2026

Cristina

Good breakfast, great staff & clean rooms. Location was also convenient.

Self

2/10

Poor

09 May 2026

hugo

I have been booking hotel reservations for my employees across the USA for years with Best Western and other hotel brands, and I have never experienced an issue like this. Yesterday, my employee was told he needed to present the physical card used for the reservation, even though the booking had already been paid online.

The front desk employee did not seem properly trained to handle a basic situation like this. She called the manager for guidance, but the manager appeared unsure of the hotel’s own policies and was openly questioning the procedure over the phone.

The entire experience was extremely frustrating and unprofessional. In the end, I had no choice but to call and cancel the reservation because the hotel refused to honor a reservation that had already been confirmed and paid for.

10/10

Exceptional

02 May 2026

Isabelle

Breakfast was awesome and very quiet area this is my go to hotel , if you want a nice hotel (close to downtown ) without the BIG price tag , this is it!!!! Hidden gem

Partner

10/10

Exceptional

02 May 2026

Joe

Rooms were excellent. Great location for my business trip. Staff very friendly.

Business

10/10

Exceptional

01 May 2026

Edith

Close to the military base, clean and safe parking.

Self

6/10

Pleasant

26 Apr 2026

Luis

The staff at night was rude it was a man

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Ursula

convenient to stay if you need to stay close to historic downtown. Our room was renovated, plain furnished. AC was running but the room felt damp. Didn't like the room arrangement with vanity just beside the room door and no wash basin in the bathroom - really?
Breakfast nothing to count on, lukewarm 'hot' water for tea, empty dishes,the lady on duty could not keep up.

Partner

8/10

Excellent

26 Apr 2026

Carther

The breakfast was great . They employees was nice the parking was perfect..

Family

6/10

Pleasant

14 Apr 2026

Vladimir

Parking is good

Family

10/10

Exceptional

09 Apr 2026

Paul

I love it

10/10

Exceptional

01 Apr 2026

FRANCISCO

Excellen site for visit San Antonio

10/10

Exceptional

31 Mar 2026

Priscilla

Clean big room, staff was pleasant during check in.

8/10

Excellent

29 Mar 2026

Tatiana

All the table surfaces were dirty.

Family

6/10

Pleasant

29 Mar 2026

Maureen

Way below the standards of Best Western Plus. Dust on several surfaces in room, rust all over shower handle. No attention to who walks into hotel rooms, feels unsafe

Family_with_children

10/10

Exceptional

28 Mar 2026

Steven

Nice breakfast

8/10

Excellent

27 Mar 2026

Sarah

Definitely nicer and cleaner than any other hotel in San Antonio so far, even the nice ones.
Was quiet, we were not bothered, and unfortunately the toddler who refused to go sleep until the early morning of course would be mine. Sorry other gas I

8/10

Excellent

26 Mar 2026

Ramona

Breakfast could be better

Family

6/10

Pleasant

26 Mar 2026

Lynn

Easy parking. Breakfast was just ok. Bacon and sausage were soaking in grease.

Partner

10/10

Exceptional

24 Mar 2026

Lorrie

Very clean. Beds were very comfortable. Only stayed overnight but would definitely book again if I were in San Antonio.

10/10

Exceptional

22 Mar 2026

Tori

Had everything I wanted and needed. The room was huge!

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Connie

Able to check in a bit early which helped.

Friends

10/10

Exceptional

22 Mar 2026

Liz

Great service, room

10/10

Exceptional

22 Mar 2026

Leslie

Nice and clean

Self

10/10

Exceptional

20 Mar 2026

Dana

Spacious clean room with a good variety of breakfast. Good location.

Family_with_children

10/10

Exceptional

20 Mar 2026

Jillian

Great staff! Our room was always clean and smelled great! And the breakfast was the best part! As well as the coffee bar! So good!

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Jorge

Good breakfast

10/10

Exceptional

20 Mar 2026

Alejandra

It was very nice and near everything we needed to get to. I love convenience and guest service.

Partner

8/10

Excellent

18 Mar 2026

TONY

The only complaint was that the bathroom door to the bathroom did not close to where it could be locked.

Partner

2/10

Poor

16 Mar 2026

Sarah

Ugly

4/10

Poor

16 Mar 2026

Ashley

My family and I stayed here during the rodeo, and were very disappointed. We checked in at 5:30, and they had us wait 30 minutes while they went to clean the room. Check-in time was 3:00, so I’m not sure why it hadn’t been done yet. We stood in the hallway, while two sweet ladies rushed to change bedding and clean.
My daughter slept on the pullout couch that night - but there was no bedding on it, or for it anywhere. So we had to contact the front desk to get bedding for her. The gentleman who brought it for us was surprised by this also.
We were also very disappointed in how there was no TV in the living room area. There were also other areas that were not very clean (floors, bathtub, etc). Overall, a big disappointment. We will not be staying here again.

10/10

Exceptional

15 Mar 2026

Joelda

It was okay..room need update

Family

10/10

Exceptional

15 Mar 2026

Jeanine

The breakfast was amazing lots to choose from and fresh fruit!
The room was clean staff were very helpful

10/10

Exceptional

15 Mar 2026

Tommie

1 night stay on 3/14/26. Room was clean, bed was clean. The area is a little sketchy, they do have outside security. He doesnt bother you he just watches tge cars.

Partner

8/10

Excellent

15 Mar 2026

Bianca

Everything was nice. I felt comfortable and safe. I would stay here again!

10/10

Exceptional

15 Mar 2026

Richar

Muy limpias

Family_with_children

10/10

Exceptional

15 Mar 2026

Monica

Excellent services and friendly staff. Good breakfast also. I really love my time there

Family_with_children

8/10

Excellent

14 Mar 2026

Dante

Theis place was very nice and the place looked very well kept

Family_with_children

8/10

Excellent

14 Mar 2026

XXX

The staff was friendly and the room was clean enough. The AC worked well, and in Texas, that's what matters most

Friends

10/10

Exceptional

13 Mar 2026

Leslie

Truly an amazing stay

8/10

Excellent

12 Mar 2026

Edward

The location is good for being around the zoo and downtown areas. The room was in good shape. I had no real issues with anything, and continental breakfast was good.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Rosa

Yes I was pleased with the amenities

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

NADIA

Rooms were clean and well put. The breakfast was good with many options. The property had a great smell and the staff was very pleasant and helpful. Definitely a 10/10 I would stay again

10/10

Exceptional

08 Mar 2026

Ana

Amazing everything

6/10

Pleasant

08 Mar 2026

Branton

Staff at front desk was simply not present for a long time. When staff arrived they were very unfriendly and rude.

Partner

8/10

Excellent

07 Mar 2026

Robert

yes

6/10

Pleasant

07 Mar 2026

Pamela

This hotel appears to have tried to do updates, but they were poorly done, the sinks/shower don’t drain well, the shower ceiling looks like they tried to slap new paint over a bad repair job, the floors were gritty and bed mattress super soft, like worn out soft. We paid $112 for the night and it was worth maybe $45. Pick another place to stay.

10/10

Exceptional

05 Mar 2026

Daniel

Parking was not an issue everything went well

Self

10/10

Exceptional

02 Mar 2026

Jose

Great and friendly staff, I strongly recommend this facility, also breakfast is really good

Family

10/10

Exceptional

01 Mar 2026

Hector

Great place to stay!

Partner

6/10

Pleasant

26 Feb 2026

Roxanna

We got the perfect corner room however the bed was very uncomfortable to sleep in.

Partner

10/10

Exceptional

20 Feb 2026

SHERI

Not our first stay. It’s convenient and close to the rodeo. We love it.

Family

4/10

Poor

19 Feb 2026

Angela

The hotel served its purpose. The TV was glitching, but thankfully, the front desk promptly fixed it when I informed them. The elevator was wonky, and I’m quite afraid of them, so I opted to take the stairs for the rest of my stay. During my stay, I, two employees, and another guest went up the elevator. The other guest was trying to get off at the second floor, but the doors wouldn’t open and seemed to get stuck. Despite this, the elevator ignored the issue and proceeded to the third floor. We were stuck for about two minutes, which was the scariest experience of my stay! However, I must say that the staff was great!

Self

10/10

Exceptional

18 Feb 2026

Marla

Spotless and very comfortable
It was quiet and the staff as great

Friends_and_family Family