Crockett Hotel

United States , San Antonio - TX
SAN ANTONIO, 320 Bonham
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100 reviews shown

4/10

Poor

27 Apr 2026

Mario

Llegamos al hotel The Crockett el piso mas la habitación no tenian aire acondicionado y cuando le pedimos el cambio de habitación,el recepcionista nos dijo que lamentablente no tenian habitaciones vacantes,insistimos que ellos nos deberian resolver por ser una situacion que no tenia que ver directamente con nosotros,en fin nos consiguieron una habitation en el Hotel Menger en este el piso y los abanicos de techos (ceiling fans)de la habitación muy sucios,el baño igual.Los elevadores algunos fuera de servicios.No lo recomendamos y aparte de todo el estacionamiento es una estafa, fueron más de $187 por tres noches.Muy mala experiencia,lamentablemente!

Family

6/10

Pleasant

27 Apr 2026

Luis

Room was not as clean as we would have expected. Sink and tub drains were not working properly, Hotel Engineering worked each twice. We still had the same issue throughout the entire stay. Overall, hotel could use an interiors upgrade. However, great location, advantage walkability to most major stops in downtown San Antonio.

Partner

4/10

Poor

27 Apr 2026

Jim

Air conditioner in room didn't get cool. The temperature in the room never got below 76 degrees. Was a hot misserable sleep. Hotel manager said I could have a refund for the room but would have to go through Expedia to get it. Not sure how that works. Won't stay there again. I got the feeling that they don't like dealing with 3rdparty travel sites like Expedia and the others out there.

Partner

4/10

Poor

26 Apr 2026

Daniel

I'm usually the kind of guy that goes to a Motel 6, and when I get Motel 6-level service, I give them 5 stars. My experience at the Crockett Hotel was not up to Motel 6 standards. The AC fan in the room was loud and likely failing, waking me up all night every time it went off. The sink was plugged. The shower water crossed the spectrum from being scalding to frigid multiple times during my shower. When I left my room in the morning, the hotel had not been swept or vacuumed, it seemed, for days. To top it all off they wanted a non-refundable $120 to let my dog in the room which I was unaware of, and did not have covered parking. I found covered parking elsewhere and the dog slept in the truck. I will say though that my room, specifically, was clean and so the cleaning staff did a good job with that. Everything else - check with *management*. There is no way they don't know about these ignored details. It's a shame they run this venerable old hotel this way. They're clearly coasting on the hotel's reputation or location. Next time I will be staying at a LaQuinta or Motel 6, and likely give them 5 stars.

Self

6/10

Pleasant

26 Apr 2026

Ray

Great location.. Noise a significant issue if staying on level above the tavern. Floors vibrating until midnight and hard to sleep. Obviously rooms need an upgrade either way bathroom amenities in dire need of maintenance. But certainly did the job for us for a four night stay

Partner

10/10

Exceptional

26 Apr 2026

Joleen

Parking was easier then I thought it would be because of construction

6/10

Pleasant

26 Apr 2026

Vincent

No free breakfast!

Family

10/10

Exceptional

26 Apr 2026

Brian

Very friendly and attentive staff

Partner

10/10

Exceptional

25 Apr 2026

Angel Gabe

Great location for walking to Fiesta events and Hemisfair. First time staying here and it seems like a decent value. Burgers are great at their historic Crockett Tavern.

Self

2/10

Poor

25 Apr 2026

Jacy

What I didn’t like was when we checked in, the front desk was very rude and made me wait over an hour for my room to be ready.

Then the only option for parking was valet or paying parking in a general garage for the same price as valet.

Staff are rude, showers did not drain properly and the cleaning staff for the rooms are not through. Came back and found trash still in the trash cans and no new towels when they supposedly cleaned.

Partner

10/10

Exceptional

24 Apr 2026

George

First time staying at the Crockett and it was wonderful. Very well maintained for its age. If in San Antonio it’s the place to stay.

Self

10/10

Exceptional

24 Apr 2026

Jeremy

It was amazing! Everyone was really nice!

Partner

10/10

Exceptional

23 Apr 2026

Rachael

The room was good after they switched me to a new room.

Self

10/10

Exceptional

22 Apr 2026

Sara

Excellent location.

Partner

10/10

Exceptional

22 Apr 2026

Trent

Be aware of parking

Self

10/10

Exceptional

21 Apr 2026

Carla Renee

This hotel was extremely clean. Everything was easily accessible and walking distance from the hotel. The bar was well ran and all hotel staff was very kind and helpful. We would definitely stay here again.

Family

8/10

Excellent

20 Apr 2026

Markus

Bar is good. Breakfast is not provided. Rooms to the inside are noisy.

Ok overall

Business

10/10

Exceptional

20 Apr 2026

Alan

Located in a perfect location. Able to walk to all areas of interest. Close to entertainment and dining. Interesting history of the hotel and facilities are up to standard.

10/10

Exceptional

19 Apr 2026

Francis Nellmyr

It was a great hotel

Self

6/10

Pleasant

19 Apr 2026

Kevin

I am a disabled Veteran. No help with luggage. It was very bad. I was told they don’t offer help with luggage. But when I left the man at the front desk said they’d help.
What the hell?

Family

8/10

Excellent

18 Apr 2026

Brian

didn't park, so idon't know. didn't drink so i don't know. Great location, clean, friendly staff. Enjoyed the Alamo vibe.

Self

10/10

Exceptional

16 Apr 2026

Alyssa

All of the staff were friendly and helpful. Continental breakfast would have made the trip more better. But overall, great location and everything was within walking distance.

10/10

Exceptional

14 Apr 2026

Theresa

Miles was our valet when we arrived and he was amazing! Room was clean, beds were comfy. We ate at the Tavern, service and food were excellent! Walking distance to everything. Thank you and your staff for excellent service!!

10/10

Exceptional

13 Apr 2026

Julia

Bar staff super friendly, front staff amazing, valet super friendly

Family_with_children

10/10

Exceptional

13 Apr 2026

Andrea

Great location right next to the Alamo and easy walk to the Riverwalk.

Friends_and_family Friends

4/10

Poor

12 Apr 2026

Casey

Room was dirty, bathroom had used soap in shower, food trash left in window, and random trash on floor in room. Bathroom only had 1/4 roll of toilet paper and when we ran out they took forever to bring more. Coffee bar staff was unorganized and unprofessional. Ordered ahead from room just to wait 30 mins at counter then to be told they were out. Manager was rude when requesting refund.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

kelly

Location to the river walk and the Alamo were great, long line to get coffee in the morning. Overall great experience.

Friends

6/10

Pleasant

11 Apr 2026

veronica

I requested for two blankets and they just gave me one.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

william

Yes

10/10

Exceptional

10 Apr 2026

Amber

Perfect location

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Kelleah Anne

Loved the Coffee Cafe cheapest coffee in town and really good!

Partner

4/10

Poor

07 Apr 2026

Lorenzo

Hotels tells you pet friendly, but call the hotel and make certain no charge for dogs or cats. Hotels fails to tell you.

Partner

8/10

Excellent

06 Apr 2026

Leila

Nice hotel overall. Pillows are hard and lumpy, but room was clean and staff was friendly..

Partner

8/10

Excellent

06 Apr 2026

Scott

We were anxious to check in, so we were very happy when they let us check in right on time. I guess our room wasn’t available yet so they gave us another room.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Maria

It was great

8/10

Excellent

04 Apr 2026

Kevin

Restaurant connected to hotel could have been better.

Self

6/10

Pleasant

04 Apr 2026

Rick

We love historic hotels and understand they often come with issues. We overlook small inconveniences but do look for the staff to be present and courteous. The staff at the Crockett this weekend was hard to find and often less than friendly.

Partner

10/10

Exceptional

03 Apr 2026

Kimberly

Loved the restaurant food and drinks, easy to walk to places

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

John

The hotel location was great, literally next door to the Alamo, easy walk to Riverwalk and other sites. The hotel rooms themselves are clean enough, but kinda tired. Valet parking is expensive ($50/night) and the app really wants you to pay a $7 tip for them to drive it a few feet from the lot. I’m happy to tip my valet, and this seemed excessive for a place that touts in and out privileges as a perk of the valet parking. The onsite tavern was hopping every night, and it was a fun atmosphere.

10/10

Exceptional

02 Apr 2026

John

It's a historic hotel so don't expect the same as a brand new hotel, but room prices are more reasonable and still comfortable. Tavern downstairs was excellent, very convenient. Park at Convention Center for $10 per night and save valet fee.

10/10

Exceptional

02 Apr 2026

Moniqua

Wonderful building, food in the tavern was amazing

Partner

10/10

Exceptional

31 Mar 2026

Charles Inchul

Cleanliness of the room was not so good. Someone cut their nails and it was on the carpet. Restroom has some hairs and spots. Overall it was really good. Staff were really kind and helpfull.

Self

10/10

Exceptional

30 Mar 2026

Michael

Hotel staff was great. Very good location to the River Walk and the Alamo.

Partner

10/10

Exceptional

30 Mar 2026

Sandra

Beautiful hotel! Although the carpet throughout the hotel needs replacing sooner rather than later. The staff were very friendly and helpful. The room was large and comfy. Bathroom also good size. The closet was dark and honestly a little creepy, did not use it. The hotel is elegant and location is prime, right near the Alamo and walking distance to the Riverwalk. The food was delicious. Definitely a great hotel with so much history. We would definitely stay here again.

Family

2/10

Poor

30 Mar 2026

Monica

As soon as we walked in on a hot 80 degree day , the heater in the bathroom was turned all the way up by the staff who cleaned and made the whole room hot. The ac must have been broken because it was barely blowing any air! When I told staff they said they would come up to the room and did not! Won’t stay ever again not worth it.

10/10

Exceptional

29 Mar 2026

Jonathan

Great hotel and centrally located.

8/10

Excellent

29 Mar 2026

Amanda

The room was not very clean.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Emily

Everything great!

Partner

6/10

Pleasant

28 Mar 2026

Michael

This is a great location and there is a parking garage across the street. I was disappointed though because I booked a two queen bed room and the beds were doubles. We weren’t in the room very long and if we were staying for more than one night, I would have notified the front desk to switch my room.

10/10

Exceptional

28 Mar 2026

Kristen

Wonderful

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Jaime

I wouldn’t know it was closed to a private party.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Obyda

The room was clean and I was given a complementary water. Staff was very nice. Would definitely come back to this hotel.

Self

10/10

Exceptional

26 Mar 2026

Patricia

valet parking was a pain to have to get on your phone to get your car.

10/10

Exceptional

25 Mar 2026

cipriano

Very close to everything loved it

10/10

Exceptional

24 Mar 2026

Cathy

This was a fun place to stay. The property is showing some age but is being well maintained. Staff was super responsive when we said the smoke alarm chirped - they took care of it right away. The only concern was unexpected-in the middle of the night I was up to use the bathroom and saw a cockroach. Ew

Partner

6/10

Pleasant

23 Mar 2026

dustin

Pretty aged and definitely not amazing. But not terrible for the money though considering the location.

Partner

10/10

Exceptional

22 Mar 2026

Amir

Great service. My family enjoyed the staying at the Crockett hotel. Location is the best. The restaurant bar they have good food and entrances. Also the little coffee shop in the morning is great.

Family_with_children

10/10

Exceptional

22 Mar 2026

Paul

Clean rooms, hot water was great. Friendly staff. Location was great. Everything is in walking distance.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Kimberly

This was a wonderful historic hotel to stay in for 2 nights. I loved the historic look and feel. It was incredibly close to the Alamo (2min walk) and the Riverwalk (5min walk). It is situated next to a mall with all the shops, several restaurants and a movie theatre as well as an outdoor shopping experience. Really glad we choose to stay here Vs the typical properties we frequent.

Family

10/10

Exceptional

20 Mar 2026

Philip

Nice place to stay. Right behind the Alamo.

Self

8/10

Excellent

20 Mar 2026

Georgeann

Staff was super! Location was perfect for everything we wanted to do.

Friends

10/10

Exceptional

19 Mar 2026

Jennifer

This is an historic hotel...so if you're expecting new and modern and uber luxurious it's not your place. However, if you like the quirk of an historic site, combined with cleanliness, friendliness, excellent location, and convenience this is where you want to be. Do not let area construction sway you otherwise. This IS a five/ten star experience.

Friends_and_family Friends

10/10

Exceptional

19 Mar 2026

paul

Comfy

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Adam C

Beautiful and historic lobby. Easy walk to Alamo, Riverwalk, and Whataburger. Great hub for a San Antonio vacation. Wonderful staff. The rooms are cliché hotel rooms, and you notice the many layers of paint, yet they're meticulously clean. It was peaceful at night. Water temperature and pressure in the showers were wonderful, and everything was very clean and tidy.

Partner

2/10

Poor

18 Mar 2026

Rosio

We stayed for 3 nights. Room service is only upon request. I requested to have our trash emptied, and it was never emptied. My husband found an air pod under the night stand.

Family_with_children

10/10

Exceptional

18 Mar 2026

Alma

Friendly staff and clean rooms.

Family_with_children

10/10

Exceptional

18 Mar 2026

Joshua

Had a wonderful time and great location

4/10

Poor

18 Mar 2026

Matt

Rooms need to be updated

Family_with_children

10/10

Exceptional

17 Mar 2026

Wanda

Tavern was awesome people were friendly

Partner

8/10

Excellent

17 Mar 2026

Bradford

Hotel needs more front desk staff. Those who were working were very nice

6/10

Pleasant

16 Mar 2026

Melissa

Keep in mind this is an old hoteIt is close to all downtown activities but this also means you hear everything outsides.

6/10

Pleasant

16 Mar 2026

Erica

ONLY parking option $50 valet. Shower water does not stay in shower due to layout. It was ok, but not a place i would book again

10/10

Exceptional

16 Mar 2026

Margarito

Very nice bar service took forever and the bartender will forget about my drinks some guy harold or something but other than that great service

Partner

10/10

Exceptional

16 Mar 2026

Robert

iI have been coming to the Crockett for over 16 years every March. Feels like home!

Partner

10/10

Exceptional

16 Mar 2026

Edward

Great location, always a great stay.

Family

4/10

Poor

15 Mar 2026

Amber

The beds were SO uncomfortable! You couldn’t move or turn over without the entire bed shaking & we’re a thin family, so size has nothing to do with it. The AC vent rattled constantly so we had to stuff cardboard into it to keep it from making noise. The bathtub filled with water every time we showered. The room also only came with 3 lamps of which only 2 worked so lighting was bad at night. We also had an Alamo view window right over the Crockett Tavern… so between sidewalk goers & the music/patrons from the Crockett Tavern it was hard to get rest. Front desk staff member Eduardo was very nice at check in but he needs more help as it took almost 25 minutes for us to receive extra towels. The location was great but I’d rather spend more money for a better overall experience. Unfortunately we won’t be staying again.

Family_with_children

10/10

Exceptional

15 Mar 2026

Jill

From check in to check out was great.

10/10

Exceptional

15 Mar 2026

Russell

Very historic hotel right next to the Alamo. Enjoyed it very much.

10/10

Exceptional

15 Mar 2026

Mark

We love historical places and this was great. A ghost tucked the cover over my wife as I did not. The bed was very comfortable.

Partner

8/10

Excellent

15 Mar 2026

Helen

Staff were friendly but poorly trained and often confused. Visitors have to know (but are not told) that they need to sign up to have coffee pods or toilet paper refreshed.

Partner

6/10

Pleasant

14 Mar 2026

Ricardo

Closer is not always the best

10/10

Exceptional

14 Mar 2026

Anthony

The staff was accessible and friendly. Only wish there could have been a shuttle from the airport.

Self

10/10

Exceptional

14 Mar 2026

Jason and Debra

Does not have microwaves in room, but does have one on several of the floors to be shared. Walking distance to a lot of popular attractions. The ice machines didn't work and vending machines are out of stock. Also do not do daily housekeeping like most hotels. Still a great, historic place to stay

Partner

10/10

Exceptional

14 Mar 2026

Monty

It's a great location. The Alamo is right around the corner from the hotel. There is so many shops and restaurants within walking distance. We loved the location.

Partner

10/10

Exceptional

14 Mar 2026

Blair

Clean suite, great customer service, great food and bar was fun.

6/10

Pleasant

14 Mar 2026

Venkata

Check in took forever, the mattress cover was wet. No coffee pods in the room.

Family_with_children

10/10

Exceptional

14 Mar 2026

David

Wounderful

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Kirsten

Location is fantastic! Close to shopping and just a few blocks away from restaurants and the Riverwalk experience. The area is very family friendly and seemed safe. I appreciated the police/state trooper presence around busier areas. Its a nice perk having a coffee shop and restaurant on site too. Beautiful lobbies and exterior! Cleanliness in the room was mediocre. I wiped down the bathroom with Clorox wipes including the floor and although the cloths weren't filthy,they were gray. I cleaned around the faucets and got the water scum wiped away quite easily. A little elbow grease would go a long way. Very worn toilet seat,shower caulking was deteriorating and black,cracks in the sink and the carpet needs a good shampooing. *Please note you need to request room cleaning during your stay or it won't happen. Definitely needs some updating! The $75 a night surcharge was surprising and seemed unnecessary and high. It does get returned at the end of your stay,but just be forewarned. You do share amenities with the Menger,which is a nice little perk although its rundown also. I understand that there is work being done to update places though,so maybe these hotels are working towards that. Overall, it wasnt terrible and the rooms definitely need some work,but it was a comfortable place to rest out bodies after a day of exploring San Antonio.

Partner

10/10

Exceptional

13 Mar 2026

Nina

Walking distance to mall and shopping centers.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Terry

Enjoyed our stay while attending the UIL state basketball tournament .

Partner

10/10

Exceptional

12 Mar 2026

Susie

Nice room, spacious bathroom. Everyone was friendly. We opted to stay an extra day which was readily accomodated. I rented a scooter for my elderly mother which our concierge helped with. The restaurant was great as was the breakfast cafe.

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

charles

Great location but no real full breakfast service & no place available to print a boarding pass

Partner

4/10

Poor

11 Mar 2026

Susan

Not worth the stay, hotel needs an upgrade, tub is discolored and needs caulking all around. Cleanliness is great and staff are nice! Most likely won’t be staying there again. No amenities to offer guest.

Friends_and_family Family

8/10

Excellent

11 Mar 2026

Jill

The hotel is kept very clean and almost all staff are very friendly. The breakfast is limited to 2 sandwiches and other items such as cereal or danish. It would be great if there was a sit down breakfast available.

8/10

Excellent

11 Mar 2026

Wendy

The fact that it is a historic hotel right next to the Alamo is nice but some amenities could be updated and still keep the Crockett appeal. The bed was comfortable but the carpet could be updated. The bathroom could use a refresh on the faucets; the bathtub faucet never stopped dripping and the closet was roomy but old sliding doors. The staff was friendly but feel that when we asked about parking, we were told the valet was the cheapest option at $49 per day. When walking around the area, found a public parking lot around the corner that was much less costly than valet.

Partner

10/10

Exceptional

09 Mar 2026

Justin

Clean and neat, it’s an older hotel so rooms are a little small but overall a great stay!

Family_with_children

10/10

Exceptional

09 Mar 2026

Frank

Very close to The Alamo, restaurants and the River Walk. Valet parking was great. Staff super friendly.

6/10

Pleasant

08 Mar 2026

Kristi

There was hair left in the bathtub. The TV didn’t work. Asked the desk clerk but he mumble and I couldn’t understand him. The bed and pillows were not comfortable. Very dated.

Family

10/10

Exceptional

08 Mar 2026

Armando

Yes

Partner

10/10

Exceptional

06 Mar 2026

Georgeann

The staff went above and beyond to bake our stay wonderful!