Name: Crockett Hotel
Address: 320 Bonham, San Antonio, 78230, US

6/10

Pleasant

25 Jul 2026

Beatriz

Everything was great , just sheets were lite blood stains, parking is ok. But place and staff were plesant and very kind

8/10

Excellent

25 Jul 2026

Nurshaun

The staff were always very helpful and quick with responding to issues. The rooms could be better maintained. The lamp was disconnected, there was some dust on the sheets.

10/10

Exceptional

25 Jul 2026

Laura

Great hotel with excellent value and convenient parking. The hotel also features a fascinating collection of historic photos of the Alamo, adding a unique touch to the stay. Has a coffee shop and cafe. Definitely stay here again.

10/10

Exceptional

24 Jul 2026

Angelique

The room was spacious, and clean! Only downside, our room was overlooking the lobby, but other than that our stay was comfortable. The rooms DO NOT have microwaves but there are public ones for use! Ours was on the second floor. We loved our stay and will more than likely return if we travel again to San Antonio in the future!

4/10

Poor

22 Jul 2026

Edwin

We’ve stayed here several times in the past and always had a good experience. This visit did not meet our expectations. The room (queen bed) was smaller than expected (room 211). We’ve had a larger bathroom on a cruise ship. Only one person can fit in the bathroom at a time. Pretty sure this is a room for one person, but 2 can manage in a pinch. Location of the room was awful. Didn’t know at check-in that we were right over the tavern with nightly live entertainment until at least 11pm. It was very loud and made getting an early nights rest impossible. It’s also an inside room so you have to keep the shutters closed completely when you are in the room or folks in the lobby or across the lobby can just look right in (pro tip - get an even numbered room). We were told at check-in that the room would be serviced on the third day. When we left that 3rd day morning the room servicing folks were down the hall. Came back to the room late in the evening to find the room just as it was. Completely untouched. 3rd failure for Crockett on this trip. I doubt that we will ever go back.

10/10

Exceptional

22 Jul 2026

Victoria

Atención al cliente

Partner

4/10

Poor

20 Jul 2026

Jennifer

I thought it advertised free breakfast. But no. Room was small - no black out curtains-lots of light from the hallway too. Shower had variable pressure and temperature. And the pool is next door at another hotel. It was convenient to the Alamo.

Partner

8/10

Excellent

20 Jul 2026

Daisy

We wanted a quick getaway and really loved the historical charm of this hotel. Being just steps away from the Alamo and right in the heart of downtown San Antonio. The location couldn’t have been better for exploring the city.

There were a few downsides, though. Parking was valet only and cost over $100+ for our stay, which was much more than we expected. The hotel pool was also closed due to \"it being cleaned\" so we had to use the pool at their sister property across the street. While it was nice they offered an alternative, it wasn’t as convenient.

The beds weren’t very comfortable, so we didn’t get the best night’s sleep. I’d also say this hotel is better suited for couples or adults looking for a getaway rather than families with young kids.

On the positive side, the restaurant downstairs was delicious, the shower had excellent water pressure, and the air conditioning worked perfectly it kept the room nice and cold, which was especially appreciated during the Texas heat.

One thing that surprised us was that housekeeping never came by to make the bed or refresh the room during our stay. We didn’t have a “Do Not Disturb” sign on the door, so we had expected at least a quick housekeeping service.

Overall, we really enjoyed the stay.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Mindy

Beautifully historic hotel with updates to the lobby in a new breakfast area and tavern.
My concern after staying in The Crockett each year for the last 20 years is the maintenance of the rooms. There was no complimentary hand soap, lotion or water bottle that is traditionally in a hotel room. The A/C fan had a wicked rattle that kept me up at night. It is one of the updates that need to be made to the historic hotel in order to keep customers coming back.

Pet

10/10

Exceptional

18 Jul 2026

Sergio

I loved it very clean and valet was great

Partner

6/10

Pleasant

18 Jul 2026

Ronald

The staff was great but the parking system needs an overhaul, you shouldn’t have to pay to valet your car it’s fine to be an option but it shouldn’t be required to have assurance it won’t be towed. Other than the parking the hotel itself was fine and I’d stay again if they changed the parking system!!

Family

10/10

Exceptional

18 Jul 2026

marilu

I love staying here because everything is is a walking distance.

Friends

10/10

Exceptional

17 Jul 2026

Ava

Great clean room

8/10

Excellent

17 Jul 2026

Keela

Parking and valet charges was outrageous

Partner

10/10

Exceptional

16 Jul 2026

Daniel

This hotel is so rich in history and really is unique. The staff was charming and overall this place and city are clean. Would stay here again. The view of the city was gorgeous at night.

Self

4/10

Poor

15 Jul 2026

Ramiro

Air conditioner didn’t work. They moved us to a different room but the room was tiny and not what we booked

Family_with_children

6/10

Pleasant

13 Jul 2026

Valeria

Traveled w a teen. He liked the pool. Hotel is in a nice area across Alamo . Breakfast is not included at all. They have. A small coffee shop and a rest bar tavern which is really nice decor. Hotel overall is well maintained on their deco rooms are not the best. Carpets are stained and elevators are tiny. Except noises at night si ce it’s close to highway. Also very sketchy around at night so many homeless and not enough security. Mall is also next to it and parking lot is expensive along with their valet. Overall we enjoyed it but I wouldn’t stay there since it’s a bit sketchy at night. Old vibes experience only.

Family_with_children

2/10

Poor

13 Jul 2026

Marranda

Well they charge 150 dollars for incidentals and you wait 5-10 business days to get it back. They also charge parking! But you can use the 150 that goes toward it. But parking for two nights is 56 dollars a night! Ridiculous and wish I would’ve known.

4/10

Poor

12 Jul 2026

Robert

The restrom was not very clean and de carpert corners to .

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

Yuliana

Rooms carpet was filthy and the bathroom tub was not draining well.

Family_with_children

10/10

Exceptional

12 Jul 2026

JOCELYN

I loved all of the historical decor! The tile in the elevators was lovely.

Self

8/10

Excellent

11 Jul 2026

Ronnie H.

Nice hotel in the center of most the activity in downtown San Antonio. Wish you had cheaper parking. No ghost this time. I will be back. 👍

Partner

8/10

Excellent

10 Jul 2026

alan

Front desk staff was very friendly and helpful.

Our room was ok. The bathtub was partially filled with water but all we had to do was take the stopper out.

There were no coffee cups in the room. We had to use the water cups.

The carpet had stains on it and looked and smelled old.

Asked housekeeping several times for fresh towels and never got. (I am bilingual so I did ask for in Spanish as well.)

We’ve stayed here before and the service and room was better than this 3 night stay. But the front desk staff has always been friendly and very helpful.

Friends

6/10

Pleasant

10 Jul 2026

Lea

The AC did not work in our room and the TV was going out we finally got moved rooms the last night of our stay the whole 7th floor it was like the AC was out the hallway was even hot it stated 88 degrees in the hallway rooms ran 78 even at night

Partner

10/10

Exceptional

09 Jul 2026

Irene

Desk clerk needs to know about parking details.

Self

10/10

Exceptional

09 Jul 2026

Brigid

My so. And I had a quick mini vacation and stayed here…we absolutely loved it. Location was great and staff members were super helpful.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Jaclyn

The location is the best part . Walking distance to many popular places . It is old and not fancy at all but we liked it! Very affordable for the location .

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Hector

I love staying here when in SA. The bar has a good selection of food and drinks. The hotel is in a great location. It’s a beautiful building with tons of history. The rooms are very nice. Cold ac, nice bedding, good water pressure.

8/10

Excellent

07 Jul 2026

Regina

This is an older property but clean. There was a leak in the ice machine on the 3rd floor that left the carpet wet. The staff was very helpful. It was noted that there would be no hospitality service during the stay. However, additional towels were easily provided by the service staff.

10/10

Exceptional

07 Jul 2026

Shawn

The very start as we drove up. The valet staff was GREAT. Checking in the front desk was GREAT. The staff in the tavern, and breakfast bar GREAT. The room was excellent and very clean. The food and drinks were perfect.

Partner

4/10

Poor

07 Jul 2026

Jennifer

room had a leak due to rain and they refused to change out our room. comped one night.

Family_with_children

6/10

Pleasant

07 Jul 2026

Anthony

The Crocket Hotel has only valet parking available for their hotel which will cost you about $45-$60 per day. They charge a daily deposit of $75. Upon our arrival we had to report to the front desk that our shower tub would not drain and our conditioning was not working correctly. They did not send someone to help with the issues so the second day I made another attempt and was able to get the issues resolved.

Partner

6/10

Pleasant

06 Jul 2026

Andrew

The bed had two flat sheets, no fitted sheet. The light above the bathtub was hanging down by an electric cable. There were stains on the pillow cases and bed cover. There was always noise coming from the lobby atrium (talking), especially music from the Tavern that went until 11 at night. It wasn't truly terrible, but I would never stay here again. There are too many better options in the Alamo district.

Self

10/10

Exceptional

06 Jul 2026

Sergio

Great location right in the heart of San Antone downtown. Right across from the mall and The Alamo.

Family_with_children

8/10

Excellent

06 Jul 2026

JEFFREY

ok

Family_with_children

6/10

Pleasant

05 Jul 2026

angela

The rooms, especially bathroom could use a deep clean, and the air conditioner seemed to be working at minimal capacity. Overall, It was an ok stay, bed comfortable, close to Riverwalk, shopping and dining

Partner

10/10

Exceptional

04 Jul 2026

Timothy

Room was clean and well kept… hallways were hot! Staff was wonderful!

Partner

6/10

Pleasant

04 Jul 2026

Rachel

The staff was nice, but their availability was limited it seemed. My family stayed six nights, but every time I wanted/needed fresh towels I had to ask. The last tome I asked for towels we never received them. We were left reusing towels from night before. Granted, I was told upfront no one would clean the room till we left. We were left with overflowing trash cans and a pile of towels on the bathroom floor. I could see this being ok for a person only staying a few days but someone staying more than 3 days their room could use some help, fresh towels, emptying of the trash can, that can go a long way. An added bonus would be to have microwaves in all the rooms not just one per hall. Over all the stay was pleasant, but the things mentioned above would make it so much better!

Family_with_children

10/10

Exceptional

03 Jul 2026

Jacob

I love how close it was to the Alamo, nice and clean on top of that all the staff was super friendly. The bar and food was bomb as well. Highly recommend.

Self

6/10

Pleasant

03 Jul 2026

Judith

The room was very old but clean there is no breakfast provided in the payment

Self

8/10

Excellent

03 Jul 2026

Jessica

One of our pillows smelled of body Oder. Hair was behind the toilet. Little hairs were on the small towels

Partner

10/10

Exceptional

03 Jul 2026

Miguel

The property was very well maintained and the hostess was super helpful even though my room was not ready she sped the process up and took care of us

Partner

10/10

Exceptional

02 Jul 2026

Anna

So close to everything downtown and very friendly staff. We love it here.

Family_with_children

10/10

Exceptional

02 Jul 2026

Melissa

The staff was amazing and so were the rooms.

Partner

6/10

Pleasant

02 Jul 2026

claudia

The place was very beautiful.
The staff was OK .
but being there at 5 PM and having to wait an hour for our room to be ready
not so good!!!

Family

8/10

Excellent

02 Jul 2026

Andrea

The Crockett Hotel was great. Our check-in was slightly delayed, but the gentleman at the desk was very accommodating, stored our luggage for us and then took it up to our room when our room was ready. We went over to the Crockett Tavern and grabbed a late lunch while waiting. The location is great if you’re wanting to do the Alamo and be downtown you’re close to the Riverwalk. There was a lot of construction which no reflection on them, but it didn’t make it hard to get around and park. Our room was huge. It was clean oddly enough. There were several chairs in there, but none of them faced the TV but we weren’t there to spend time in the room. I was a little surprised. I got up early and went down to get coffee, and the coffee shop did not open until six which I thought was a little late The icemaker on our floor did not work and there was not vending on every level and you can’t buy a Diet Coke there which was a big concern for me. We were directed to the Walgreens three blocks over other than that great probably will stay there again our next trip to San Antonio.

Family

8/10

Excellent

01 Jul 2026

Andrea

Room was quiet and clean. Hotel is older and could use upgrades, but is well maintained enough that is be even much of a tight thought. Beds comfy, good shower, clean. The gentlemen at front desk was lovely. Tavern was great. Although I asked a girl who worked there if that was the Alamo right next door, and she had NO IDEA. I was a little dumbfounded, but that speaks to that generation and not the hotel. Parking is expensive and added an extra 59 a night. We tried to self park but the lot was trying to charge us even more. The valet guy was new and didn't know about the self park. Coffee was ok, didn't have decaf unless you ordered the espresso, which was not very good. It did have a Coffee maker in the room. Walgreens was a 10 minute walk. Nice area, very tourist but this hotel is right smack dab in the middle of it all. Excellent location and I would stay again.

2/10

Poor

30 Jun 2026

Daniel

The customer service attended was the worst we have ever received; we decided not to stay at the hotel and requested a full refund. I hope the hotel takes action regarding this, as that person needs training on how to treat customers; he was extremely rude to both my wife and me. His name is Eduardo Alcantor; he refused to give me his name, so I found it out through the valet parking attendant.

Partner

10/10

Exceptional

30 Jun 2026

Veronica

I liked that the hotel was within walking distance of everything.

2/10

Poor

29 Jun 2026

Mayra

Don’t respect the booking

Friends

10/10

Exceptional

29 Jun 2026

Tandy

It was a nice stay.

Family_with_children

10/10

Exceptional

28 Jun 2026

Irina

Great location, only mins walk to Riverwalk and Alamo

Partner

6/10

Pleasant

28 Jun 2026

Monique

The staff was kind. We were welcome to buy Eduardo at the front desk when we got there. The hotel is clearly historic and older. We had a nice city view on the seventh floor. The elevators were extremely small, not fitting more than four people. Additionally when first got off the elevator on the seventh floor, It was extremely hot. When I first got to the room and checked the bed, there was a long hair on the sheets, but I’m assuming it was one that fell off the cleaning person‘s head. Giving them the benefit of the doubt… oddly enough, there was a refrigerator in the bathroom. They also use cloth shower curtains, which I believe holding carry bacteria. Older property, needs some upgrades BUT THE LOCATION IS PERFECT!

Partner

6/10

Pleasant

27 Jun 2026

sandra

Watch out for the add on fee for parking that they don’t tell you about. It cost me $60

Self

10/10

Exceptional

27 Jun 2026

Caitlin

It was very welcoming and inviting. The staff was very nice and pleasant.

Family

8/10

Excellent

26 Jun 2026

Debra

Although it was nice, the carpet really needs to be replaced.

Partner

10/10

Exceptional

25 Jun 2026

Cynthia

My stay was great, nice clean rooms. Great location close to the river walk.

Family_with_children

10/10

Exceptional

25 Jun 2026

Brandon

Good stay

Family_with_children

10/10

Exceptional

24 Jun 2026

Sandra

Location was perfect for my short visit - across street from Alamo - street away from river walk & the lovely river boat tour- parking fee was a surprise but was very convenient & parking departure time was later than hotel departure time so was additional walk around time - hotel bar was ever so interestingly decorated

Self

10/10

Exceptional

24 Jun 2026

Sudeep

Good place to stay, quite and nice.

Business Self

8/10

Excellent

24 Jun 2026

Fraser

Couldn’t be much closer to the Alamo, very handy for the river walk area. Excellent valet parking, fittings a little bit tired but overall a really good stay

Family

8/10

Excellent

23 Jun 2026

PEDRO J

Todo estuvo bien los ascensores deben de renovarlos, lo demás muy bueno

Partner

10/10

Exceptional

22 Jun 2026

Sara

The Crocket Hotel is extremely clean, has spacious rooms, has very polite valet and regular staff, and is walking distance to The Alamo. The Tavern inside the hotel is outstanding with excellent food, service, and live music! Will definitely stay again!

Family

10/10

Exceptional

22 Jun 2026

Abner

Very comfortable room. Good food in the restaurant/tavern.

Self

4/10

Poor

22 Jun 2026

Angela

Bartender with hot pink hair was rude. Service was horrible, hotel is HOT, old and outdated. Housekeeping never cleaned the room and then wanted to clean at 9am on the day we were checking out. I will never stay there again.

Partner

10/10

Exceptional

22 Jun 2026

Jennifer

A very nice cozy room, quiet, and so close to everything the Riverwalk area has to offer. The Crockett Tavern also had very good cocktails and food. I highly recommend!

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Dwayne

Love the location. Staff was very helpful. Check-in was slow. They need more people at the front desk. Would like to see more modern amenities.

Family_with_children

10/10

Exceptional

21 Jun 2026

Maria

Excellent location! Good price for location. It is an older hotel but has been very well maintained. Staff was friendly and helpful. I would stay there again.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Janette

This hotel is located directly across the street from the Alamo. You cannot beat the location! The rooms are small because this is an older hotel but they’ve completed enough upgrades to make everything so comfortable! The hotel is decorated everything Texas and it just makes the whole vibe. The beds were very comfortable. The bathroom and shower were great. Definitely walking distance to the Alamo and to the Riverwalk!

I highly recommend this hotel!

Family

10/10

Exceptional

19 Jun 2026

Ramiro

Best place to stay during my NBA Finals stay right next to the Alamo . Easy walk to many restaurants and bars .

Self

8/10

Excellent

19 Jun 2026

RAFAEL

Just a hotel with nothing out of the ordinary, only just the restaurant was nice.

Partner

8/10

Excellent

19 Jun 2026

Juan

The front office was very helpful. It is a very unique hotel with great historical significance and with a great location. The rooms are little older and run down. The room was rather small. Also, the pool did not look very clean.

Family_with_children

6/10

Pleasant

18 Jun 2026

Bud

We did not like the digital valet. No one wants to fill out all their personal information AGAIN just to get their car. The property needs repairs. There are several water leaks. The location is amazing. Steps from the river walk and Alamo.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

David

Good experience, parking a problem though...

Self

10/10

Exceptional

18 Jun 2026

Jessica

The staff was really friendly in the hotel was super clean. Really cool place to stay right across from the Alamo.

10/10

Exceptional

18 Jun 2026

Claudia

Awesome

Family_with_children

10/10

Exceptional

18 Jun 2026

Arianna

great stay! would book again!

Business Family_with_children

8/10

Excellent

17 Jun 2026

Betty

We had one downfall on our experience but the guy at the desk name Teagan his badge said Hotel menger…he gave us the best customer service and made us feel comfortable about our stay. He knew exactly what we needed and made sure we were taking care of.i hope to see him again when we come back to visit. He gave us a positive attitude from start to finish.

Partner

2/10

Poor

17 Jun 2026

laura

I feel like I was catfished by this hotel. It came recommended by a San Antonio local who was fooled by the attractive exterior. Unfortunately, the rooms were a completely different story: small, outdated, and barely functioning.

The parking situation was ridiculous. Valet parking is $50, and self-parking is also costly, with charges adding up quickly. Make sure you understand the parking fees before you arrive.

The hotel also appears to offer complimentary paranormal activity. Between the sounds of horses trotting in the hallway and street noise, my daughter was convinced the place was haunted.

The bathroom and pocket-sized pool had obvious maintenance and cleanliness issues. One of the light fixtures was literally hanging from the ceiling and the “pool” was covered in mosquitos.

Unless you’re looking for a hotel stay that dates back to Texas’s Independence, I’d recommend staying elsewhere

Family_with_children

10/10

Exceptional

17 Jun 2026

Samantha Dorothy

Clean, helpful staff, great food/bar, convenient to local sights.

Family

4/10

Poor

16 Jun 2026

Christian

Parking was ridiculously expensive they charged me 69$/night plus I wasn’t warned about the $75/ night deposit so by the undisclosed parking cost and 5 days worth of deposit on my room my vacation plans were ruined the pool was not only discolored but it had leaves and trash in it plus the guy that checked me in took nearly an hour to get my room key and had a terrible aditude and my tv didn’t work

Self

10/10

Exceptional

16 Jun 2026

Kathleen

Vintage hotel with modern amenities and helpful friendly staff.

Self

8/10

Excellent

16 Jun 2026

Cheryl

Property is perfectly located. Our room was okay. I had to ask for toilet paper and coffee because our room had very little of either. We also did not have any shower gel to bath. I requested some but they never did filled it the 2 days we were there.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Michael

Parking was confusing and valet parking's communication with the managing was poor.
Carpet was dirty. Smell of cruise ship paint was in the hallway. The complimentary treat was poor, just coffee & water. The refrigerator was full of water vapor inside sure enough our coffee in our thermal cup rotten next day (old small fridge not working probably.) Many steps inside the hobby was inconvenience for elderly, no one offered help even so. One of our two rooms booked the same price was much more smaller than the other one and like a cut corner to give to us........

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Juan

Really good service and everyone was really friendly

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Chad

The hotel was in the perfect location next to the Alamo and walking distance to the River Walk. You couldn't ask for a better place to stay downtown!

Self

10/10

Exceptional

15 Jun 2026

John

Great location. Minutes from the Alamo and the riverwalk.

Friends

8/10

Excellent

15 Jun 2026

Gary

Tv stations only went to 43 while listed as 60+

shower knobs turn on/off in different direction (unusual)

Great location for the Alamo and Riverwalk/Mall. OK for Tower of Americas

Self

2/10

Poor

14 Jun 2026

Taylor

Valet left our car's lights on. Battery died and he had to jump it. New battery is now basically useless. Night staff member said we could have a late checkout, then the morning one didn't. Food under the beds on we got there. Not a great experience. Find somewhere else.

Friends

6/10

Pleasant

14 Jun 2026

Kira

Walking into the lobby was awesome very clean and well decorated. As I went up to the 7th floor and stepped off the elevator, I was surprised by how hot the floor was, and the carpet was very old and worn down. The room was very outdated and the bathroom needed some upgrades. I paid for an executive suite expecting it to be a little more up to date. The bed was very hard and not a good nights sleep.

Partner

10/10

Exceptional

14 Jun 2026

Brandi

The staff were so helpful and my daughter absolutely loved the pool grotto area. Would definitely stay here again.

Family_with_children

6/10

Pleasant

14 Jun 2026

Megan

It was very close to the Alamo, but that was the only great thing. I wouldn’t stay there again.

Family_with_children

10/10

Exceptional

14 Jun 2026

Jessica

Great place to stay. I was in San Antonio for work and got the deluxe king room, which was so spacious and great for getting work done in the room while I was there. Would definitely go back!

Self

6/10

Pleasant

14 Jun 2026

Jorge O

I got a room that was also dog friendly, did not need a room like that!!!

Family

10/10

Exceptional

14 Jun 2026

Sandra

The location is very good for proximity to the Alamo, the Riverwalk, and the Alamodome is super close too. My room was small, clean and comfortable. It had everything I needed. The staff were all very helpful.

You can buy muffins or breakfast sandwich type stuff for breakfast downstairs in the morning or get smoothies. It was an extensive offering as long as you don't have a wheat allergy or gluten allergy like I do. The staff were kind and pointed me to Schilo's a short walk away.

I had a delicious dinner in the Crockett Tavern downstairs, so don't pass that up. The atmosphere and location were perfect after a long day or travel.

I would definitely stay here again.

Self

10/10

Exceptional

13 Jun 2026

Kathy

Great place to stay, close to everything. We would definitely stay again

Partner

8/10

Excellent

13 Jun 2026

Ryan

Ac didn’t work very well other than that it was a very beautiful hotel and very good location close to the Alamo and the Riverwalk