Valencia Riverwalk

United States , San Antonio - TX
San Antonio, 150 E Houston St
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100 reviews shown

10/10

Exceptional

12 Jun 2026

Camille

Beautiful !

Partner

4/10

Poor

11 Jun 2026

Leah I

It was a very underwhelming stay.
Staff didn't have answers to our questions and seemed really under trained (We asked about simple things like if they had laundry service or when housekeeping usually came).
Our room didn't seem like it was cleaned well, long black hairs were randomly all over the bathroom (I am a ginger and my husband is bald). They also did not vacuum every time they cleaned. Our balcony door was not sealed well, we could see lots of light coming through the seams and had to get rid of a few bugs every day in our room. We only received one robe for two guests. There is no mini fridge.
They also charge a \"destination fee\". Just put the whole price up front, I find it disrespectful to price it this way.
The valet staff was very nice and I did appreciate them opening the doors and helping with luggage. The rooms were cutely decorated. It was close to the river walk but honestly there's so many hotels on the river I can't think of any reason to pick this one over them.

Partner

10/10

Exceptional

10 Jun 2026

Rebecca

A beautiful hotel and an awesome location. Will definitely stay here again

Partner

10/10

Exceptional

09 Jun 2026

Nicholas

Always great!

Partner

10/10

Exceptional

07 Jun 2026

Barbara

Decor was beautiful. Hotel was very quiet. Need more places to hang bathroom towels.

10/10

Exceptional

07 Jun 2026

Karla

Great hotel and staff was super helpful.

Partner

10/10

Exceptional

07 Jun 2026

Ricky

This is the second time we've stayed here, and it won't be our last. Everyone is always so nice, the food and drinks are great, the rooms and hotel are beautiful, and the location within the Riverwalk is perfect. Look forward to staying again!

Partner

10/10

Exceptional

06 Jun 2026

Rosalinda

Staying at the Valencia Hotel is always a pleasure. The staff is incredibly friendly and professional. Valet parking is the best in San Antonio; there’s no wait time, and they communicate effectively.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Nathaniel

It is a beautiful property and the staff were very helpful.

Self

10/10

Exceptional

06 Jun 2026

Andrew

Very nice hotel

Family

8/10

Excellent

05 Jun 2026

Patricia Ann

The hotel rooms were very clean and nice. The hotel restaurant was okay. Parking would have been nice. And a pool would have given it an excellent rating

Family

8/10

Excellent

05 Jun 2026

Dr Emma A

I liked the design and comfortability. I disliked the multiple surcharges it substantially increased the cost. Also we were charged a different rate everyday!

Friends

10/10

Exceptional

05 Jun 2026

Nicklaus

Clean room, nice restaurants at hotel and the best part for me was being right on the riverwalk. A lot was within walking distance which was very convenient.

Self

10/10

Exceptional

05 Jun 2026

Bogdan

Terrific service - pleasant, attentive, and knowledgeable staff at all levels. Relaxed atmosphere with a European destination feel. Thank you!

Partner

10/10

Exceptional

04 Jun 2026

Marie

We like everything. Beautiful trip

Family

10/10

Exceptional

04 Jun 2026

Belinda

Unfortunately no swimming pool but the stay was excellent! Very well kept and a very helpful staff

Family_with_children

10/10

Exceptional

04 Jun 2026

Tonia

The hotel is beautiful inside, the decor in room is so cool. I loved the courtyard outside my room too. The doorman were friendly and always helpful. Loved my stay

Self

10/10

Exceptional

04 Jun 2026

Jayder Cee

Offered late checkout kept bar open for traffic

Friends

10/10

Exceptional

03 Jun 2026

Abellana

Clean rooms, Staff was very helpful. Great coffee and service at the lobby coffee bar.
Fully stocked bar with good selection of wines to enjoy on the patio.

Family

10/10

Exceptional

02 Jun 2026

David

Great luxury hotel. It is a bit pricy. Although we had trouble with our mini-fridge it was broken, the hotel staff did respond the next day to fix it. We didnt get to use the occupancy fee credit that your automatically charged. Oh well. Great stay all around.

Partner

8/10

Excellent

02 Jun 2026

David

Had an issue with them overbooking king sized beds so we were stuck in a double bed. The hotel made it right the next day and moved us rooms. Took a while to get our luggage delivered from room to room. Hotel provided us a fruit tray and a bottle of wine for the troubles. Hotel was great and beautiful though.

Partner

10/10

Exceptional

02 Jun 2026

David

Beautiful hotel with excellent staff. Will make it out go to.

Partner

10/10

Exceptional

02 Jun 2026

Tamara

Clean room everything in walking distance, great staff

10/10

Exceptional

02 Jun 2026

Ruth

Amazing! Best service stateside ive ever had

Partner

10/10

Exceptional

01 Jun 2026

Jeff

Could not be happier with our whole experience from check in to room to dining to check out. Very well trained and friendly staff. Kudos to the management and entire staff. Great location near the River Walk!
Thanks to the entire staff!

Partner

2/10

Poor

01 Jun 2026

daniella

This is NOT luxury. We couldn’t stay bc it was dirty and triggered my allergies.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Jodie

Fantastic location and hotel. 10/10

Family

10/10

Exceptional

01 Jun 2026

Norma

Great stay room clean and hotel was nice only thing I didn’t like I paid extra for a river walk view and it was just the end of riverwalk. Very disappointed.

Family_with_children

10/10

Exceptional

01 Jun 2026

Luis

Clean room, close proximity to all locations, friendly service.

Partner

10/10

Exceptional

01 Jun 2026

VICKI

The hotel was wonderful. Right on the Riverwalk.

Friends

10/10

Exceptional

31 May 2026

Sal

Valet parking only, but the parking attendants were quick and courteous. Check-in and check-out were a breeze. The staff was super-friendly. The room we had was spacious and quiet. The breakfast was okay, and pricey. The hotel is centrally located, which is a plus.

Partner

8/10

Excellent

31 May 2026

Anthony

The hotel was fine, but two things that are easy fixes were pretty aggravating. First we arrived around 5:00 pm with check-in at 4. We were told that our room was not ready and it was needing final checks by the hotel staff. I asked specifically how long that might be, and the response was “maybe 20 or 30 minutes”. As I was being told this I heard another guest ask when his room would be ready because he had waited for over an hour. They said his room was now ready. We waited for over an hour and I returned to the front desk and asked if I could get an updated time. 2 minutes later my room was ready this was after 6 pm so more than two hours after our check in time. While we were waiting I heard at least 3 other guests be told that their rooms weren’t ready. I understand that delays happen, but clearly this was a larger issue than a single room not being ready. It would have been nice to be notified prior to our arrival to let us know there would be delays. If there is widespread delays it seems like an easy fix to send a simple email or text letting guests know.

The 2nd aggravating and somewhat amusing item was that upon checkout I asked what the “destination charge” was for and one of the items was “to help cover costs for complimentary drinks offered during check-in”. So I’m being charged at checkout so that the hotel can offer “complimentary” drinks while I check-in.

The front drive staff was phenomenal. Overall, the hotel is nice and the location is great.

Family

10/10

Exceptional

31 May 2026

Tara

This is my third stay at The Valencia. The aesthetics of the warm earth tones and candle light creates an atmosphere that subtly wraps it's arms around you and you instantly exhale. The rhythmic sound of water features in the entrance and courtyard organically taps your soul into a tranquil mode. And the amazing comfort of the bed reminds your body that it was meant to enjoy the simple act of stillness.

I am incredibly eager for my next stay at this remarkable hotel.

Partner

8/10

Excellent

31 May 2026

CHRISTINE

It is in a great location.

Partner

8/10

Excellent

31 May 2026

Demetri

We really liked the feel of the hotel on the Riverwalk. The location was as good as advertised. The room was clean and we really enjoyed the balcony view. We were in walking distance of several good restaurants, the mall and other attractions. The only downside to the trip was the parking. It was a pay to park which was expensive. If you left the parking area for any excuse...you would have to pay each time you departed and come back. I would like to see the hotel validate the parking for there guests.

Partner

10/10

Exceptional

31 May 2026

Renee L

I love the Spain decoration and the staff is so friendly

Friends

10/10

Exceptional

31 May 2026

Claire

Really enjoyed my stay, and I especially enjoyed coffee in the mornings on the restaurant terrace

6/10

Pleasant

30 May 2026

Carolyn

Maintenance issues

Partner

10/10

Exceptional

29 May 2026

Michael

Absolutely luxurious right on the Riverwalk beautiful room it's nice people $22 credit we got maybe from booking through Expedia I guess for breakfast every morning. The dream come true absolutely beautiful in every way couldn't recommend more. And a good price

Partner

10/10

Exceptional

29 May 2026

Douglas

Front desk staff and bell staff were very friendly and helpful. Beautiful hotel. Comfortable room. Great location on a quieter part of the River Walk. Still walkable to dozens of restaurants and bars, the Alamo and shopping.

Partner

10/10

Exceptional

29 May 2026

Tracy

Absolutely loved our stay at the Hotel Valencia. The room was spacious and comfortable. Appreciated that it was in the quieter section of the Riverwalk but just steps away from all the festivities. The bartenders were awesome in the evenings as were the breakfast staff at the restaurant in the mornings. Enjoyed everything about it. It will be our go-to San Antonio hotel from now on.

Partner

10/10

Exceptional

28 May 2026

John

This is a really nice hotel in downtown San Antonio. Definitely, a step up from your run of the mill hotels. The staff treated you as such. It’s a definite recommendation.

10/10

Exceptional

28 May 2026

Linda

The staff were all very helpful and cheerful. I would absolutely stay here again!

Friends

10/10

Exceptional

28 May 2026

Yvonne

Lovely property with attentive staff and great restaurant

Partner

10/10

Exceptional

27 May 2026

Nicole

Central location staff very friendly

Self

10/10

Exceptional

27 May 2026

Andrew

Beautiful location...right down the stairs and you're on the Riverwalk!!

Partner

10/10

Exceptional

27 May 2026

Leon Mapp

I liked the decor and location in terms of distance from attractions. Self parking was slightly inconvenient.

Partner

10/10

Exceptional

27 May 2026

Karon

This is a beautiful hotel and property. The amenities are beautiful. The rooms are gorgeous. The mini ball is whale stock. Everything was great. I love the concierge. They open doors and closed doors and thank you and yes ma’am and no ma’am this place is great. The bar was good the breakfast terrific. There were a few problems, but I won’t even discuss them because it was cleared up immediately. Would I go back? Yes I would. It’s kind of pricey, but it’s worth it so if you’re ever in San Antonio, try spending one or two nights believe me you will not be disappointed.

Partner

8/10

Excellent

27 May 2026

Naomi

The hotel was very clean and the staff was exceptionally polite and the location on the Riverwalk was great. We were able to check our bags in early while we waited for check-in time. Due to the storms a couple days prior, our room wasn’t available and we were offered another room (close to the same) for the first night and they waived the resort fee. We waited several hours to get into the room and the staff made us a fruit tray and offered a $50 bar/restaurant credit; I’m not sure if the credit was given because it wasn’t shown on my final itemized charges. We did get the room we booked the second and third night, it was just a hassle to pack our stuff and move, but I know it wasn’t the hotels fault. I wish we had some information about the river walks, a map of the hotel and city, events, or recommendations. We wanted to get a couples massage with the spa that is associated with the hotel, however, they too had issues from the storm days prior and were closed to remove and trim the trees.
Overall, The Valencia Hotel was a good experience; I would recommend this hotel and stay here again.

Partner

8/10

Excellent

26 May 2026

Alan

Hotel was nice. Will need renovation and updates soon. Right on riverwalk. Did not feel safe walking on street in front of hotel. A lot of homeless laying on street. Valet did not bring all our merchandise bags to room with luggage. Had to ask for them. Kind of shady.

Family

10/10

Exceptional

26 May 2026

Jane

Everything about this hotel is wonderful. I recommend the restaurant. We would stay there again

Partner

10/10

Exceptional

26 May 2026

Anthony T

The staff at this hotel are fantastic
Helpful friendly. It is right on the river walk, very clean highly recommend

10/10

Exceptional

26 May 2026

Hiilei

The staff were absolutely amazing and kind! The hotel room was very clean and well kept! I would definitely recommend this place since the views from our room was beautiful as well! Definitely would go here again!

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Oland

Drinks were good / Breakfast was great.

Family

10/10

Exceptional

25 May 2026

Jula

We enjoyed staying.
Food was good
Rooms were clean

Partner

6/10

Pleasant

25 May 2026

Rogelio

The age of the property was cool. Not having parking was a nuicance. Won't stay there again but not too bad.

Partner

10/10

Exceptional

25 May 2026

Juan Lomas

Great service

Partner

10/10

Exceptional

25 May 2026

Luis Angel

The location is perfect to enjoy the Riverwalk and other great sightseeing locations such as the Alamo. Many great food options nearby and a very friendly staff. The trolley hop on hop off is just a few blocks away.

Partner

10/10

Exceptional

25 May 2026

Reese

This was a perfect place to stay and is in the most prime location . The staff and everything about the trip was amazing !

Partner

10/10

Exceptional

24 May 2026

Eric

Location was perfect, staff was Very Friendly and helpful with any questions I had. They were always there to meet you and greet you whether you’re coming or going. I would highly recommend this hotel if you’re staying in San Antonio River Walk.

Family_with_children

10/10

Exceptional

24 May 2026

Teresa

Loved the ambience when entering the hotel and all the way to our room

Partner

2/10

Poor

24 May 2026

Calvin

No good the lady who help use was no good Eella for Breakfast an kirstyn

10/10

Exceptional

24 May 2026

Jim

Excellent

10/10

Exceptional

23 May 2026

Raul

Hotel Valencia was excellent with helpful and quick staff. I loved the dim lights in the building and I loved my room. Will be returning.

Self

10/10

Exceptional

23 May 2026

Alyana Amanda

8/10

Excellent

23 May 2026

Marvin

Very nice

10/10

Exceptional

22 May 2026

Eric Joseph

I can not say enough about the hotel, the staff, the restaurant (Dorrego's), the location, etc. The moment you get there this place is top notch. Room is big and so comfortable!! Highly recommend to anyone staying near the riverwalk in SA!!!!!

Partner

10/10

Exceptional

21 May 2026

Linda

Everyone was extremely friendly, kind and helpful, respectful and ready to help me out with anything that I needed. The hotel is very beautiful and quiet and relaxing. I needed that quiet time to reflect on my life since I had a life altering change and everyone was very supportive of my situation. I want to thank everyone for all that they did for me and making me feel comfortable while I was there.

Self

10/10

Exceptional

21 May 2026

Arnulfo

Great hotel, everything was pleasant till my girlfriend got drunk at the end of the night and started asking about a random female i dont even talk to like that. Ended up ruining the trip. But other then that would def stay there again

Partner

10/10

Exceptional

20 May 2026

Talytha

Clean room, staff was very nice and professional. Nice bar as well

Self

10/10

Exceptional

20 May 2026

Jeffrey

Great location!

8/10

Excellent

19 May 2026

Sanjay

Good

10/10

Exceptional

19 May 2026

Susan

The staff was outstanding! Every employee we encountered was courteous and helpful. Our simple room had quaint charm. I would definitely would recommend staying here when you travel to San Antonio.

8/10

Excellent

18 May 2026

Cassandra

The hotel overall was ok. I checked and the room i reserved to get there ans was told un avl. In so many words my room was given away. Was replaced with a up graded. That was my only disappointment. It was a surprise for my husband on his b day.

6/10

Pleasant

17 May 2026

David

Stayed only 1 night. We checked in after 9 pm, as soon as we opened the door, we smelled unpleasant odor and after 2 minutes of investigation, we found the smell likes cat's pee in the closet. We are too tired, showered and went to bed but the noises from the street and the ice machine in the hallway keeping us up all night.

10/10

Exceptional

16 May 2026

Jeff

Very nice place to stay. Staff were fantastic. Location is great with many restaurants, bars and shops on the river, within walking distance. We will definitely return! Highly recommend.

Partner

8/10

Excellent

15 May 2026

Dennis Jon

Great location. Hotel staff was very friendly.

Partner

10/10

Exceptional

15 May 2026

Sandy

I highly recommend this hotel. The inside is quaint and beautiful. It’s also located in a great area with exceptional dining options close by. We had a wonderful stay!

Partner

10/10

Exceptional

15 May 2026

Stuart

Great Place on the RiverWalk, the Staff here is amazing!!

Family

8/10

Excellent

14 May 2026

desire

the room was very clean, & maintained. the staff were so sweet, breakfast was delicious & it was around areas i was able to walk around and enjoy

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Jose

Great service, clean room

10/10

Exceptional

11 May 2026

CHRISTIAN

10/10

Exceptional

10 May 2026

Albert

Great service

Partner

10/10

Exceptional

08 May 2026

Maja

Great experience-I will warmly recommend the hotel.

Business Family

10/10

Exceptional

05 May 2026

Sergio

Beautiful hotel. Friendly staff from valets to front desk to housekeeping.

10/10

Exceptional

05 May 2026

Terry

Valet was right away

Partner

10/10

Exceptional

05 May 2026

Juan

The staff are all so genuinely helpful and friendly

Partner

10/10

Exceptional

03 May 2026

Charles

The best part about our stay was the excellent help we received from the staff. They made everything easy for us and were extremely helpful.

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Linda

Amazing hotel. Service and staff top notch. Food, drink and atmosphere was amazing. Loved the lobby, bar and restaurant. Highly recommend. Wish we had one on east coast.

Partner

10/10

Exceptional

03 May 2026

Roberto

The eggs benedict and french toast were amazing! They were a good portion size as well.

Partner

10/10

Exceptional

03 May 2026

Monique

The restaurant bar staff were not very helpful. But other than that it was a good experience. The bell and valet were very helpful and nice

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Juan

I probably write a review once every 7 years. My wife and I experienced consistent positive customer service. The staff were so friendly and helpful, going out of the way we anything they assisted us. For example, I arrived a day earlier than my wife and hadn't booked for it, but Tara at the front desk made sure I would be on the same floor and let me keep the 1 night room with my luggage until our king bed room for 3 nights became available next day. Front door staff into hotel always holding door open and recognizing us when we came walking back made us feel special. I'm a Bonvoy type of person, but won't hesitate to stay at a Hotel Valencia again.

Business Family

8/10

Excellent

03 May 2026

Demi

Hotel was very maintained staff & valet were always accessible & willing to help. Valet parking is worth the charge especially taken into consideration the parking lots nearby.only critique would be the pillows, I do wish a firm pillow would be included into the room to have the option available, the room was hot even though the thermostat read 51 it did cool down it just needed time to do so & the fridge not working during our stay.

Partner

4/10

Poor

03 May 2026

Kevin

We booked a room with a king bed, and were confirmed to have a king bed. On arrival, the hotel had oversold the king rooms and had unapologetically downgraded us to a double bed room, blaming Expedia for \"ignoring\" the inventory information that the hotel provides to them. The hotel reported that they had tried to reach out to inform us of the change but again blamed Expedia for not providing sufficient contact information with which to reach us. Interestingly, that had not stopped the hotel from sending us an email via Expedia offering upgrade options. The room was generally clean but bed posts and mirrors were corroded. The shower was reasonably nice. No refrigerator is provided other than the \"honor\" bar fridge with overpriced soda and liquor. The hotel was generally quite noisy. People driving around on Saturday night revving engines and playing loud music is just what you get in the Riverwalk area, but in this hotel the walls rattled when these cars and motorcycles were driving by or sitting at the light. Noise insulation between floors is poor - you will hear your neighbors above using the restroom, moving the shower curtains, and passing by in the hallways. The beds appeared clean but in addition to being small, leaned to one side and were generally uncomfortable. Between the noise and the uncomfortable beds, don't expect a lot of sleep. Valet fees are high on the Riverwalk but $67/night is robbery.

Family_with_children

10/10

Exceptional

03 May 2026

Andrew

Beautiful property, amazing location!

Partner

10/10

Exceptional

02 May 2026

Eduardo

Good

Family_with_children

10/10

Exceptional

02 May 2026

Ambar

It was great

6/10

Pleasant

01 May 2026

Brian

They get you with a bunch of added fees after you think you are getting a good deal on the room it ended up costing the same as if we stayed in a better hotel

Partner

10/10

Exceptional

01 May 2026

Jeremy

Loved this hotel - the Spanish / Argentinian style of the lobby areas and rooms create a perfect SA River Walk hotel. The room was spacious and clean with comfortable beds and lots of pillows. Staff was kind and helpful. Lobby bar and seating was great. Direct access to the River Walk, but on a quieter stretch just around the corner from the main restaurant & bar section, made access easy but not crowded. We would definitely stay here again.

Friends

10/10

Exceptional

30 Apr 2026

Diego

Very clean room and great staff

Self