Name: SpringHill Suites San Antonio Downtown/Riverwalk A
Address: 524 South St. Mary's Street, San Antonio, 78205, US

8/10

Excellent

28 Jul 2026

Francisco

Lo unico malo de este hotel es el parking que tienes que pagar 38 dlls la noche ..Lo de mas esta bien

6/10

Pleasant

28 Jul 2026

Marco

Hotel was pretty good and very clean the only downside is the parking you have to stay there when you check in if not you will not get a spot only across the street on the overflow parking lot

10/10

Exceptional

28 Jul 2026

Lynn

The room was great! It was a little warm like the ac couldn't keep up with the heat outside, but overall, I would highly recommend!

8/10

Excellent

26 Jul 2026

Michelle

It is close enough to the RiverWalk to walk to.

6/10

Pleasant

26 Jul 2026

Anna

Not the cleanest and breakfast was chaotic!

8/10

Excellent

25 Jul 2026

David

My only complaint was the parking. Upon check in you’re slapped with a $35 parking fee ( plus tax) for a tiny parking lot. The overflow parking is across the street at the end of a public parking lot. Not a fan of hotels that don’t disclose this extra fee at booking

10/10

Exceptional

23 Jul 2026

Destinee

Had a great stay when I arrived and checked in the $35 a day parking fee was unexpected but obviously paid it they also charge another $5 per day for cleaning the room parking lot is very small so you’ll have to park across the street still

10/10

Exceptional

23 Jul 2026

Carlos

Great stay, staff was friendly and everything worked and was clean!

10/10

Exceptional

23 Jul 2026

Anne-Marie

Location is amazing
And hotel is super clean. Staff was wonderful in locating my granddaughter’s watch we thought we would have to leave behind. Super helpful and great staff. Nice pool amd to top it off, a complimentary breakfast.

10/10

Exceptional

20 Jul 2026

Ricky

Absolutely a great stay. Very clean. Staff was extremely helpful when we checked out and left when I discovered I left my purse in the room. Will definitely stay again.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Ashlie

The stay would have been an enjoyable one, but the air conditioning was set at 74* and supposedly would cool once the motion sensor detected movement. The room never cooled and when asked about it we were reassured it would work. That is the only complaint was not being able to sleep comfortably due to the room being too warm.

Family_with_children

4/10

Poor

20 Jul 2026

Joseph

7/15/2026. We had to move out of our first room because the carpet was completely soaked with water leaking from the air conditioning unit. When I went to the front desk to speak to them about it, there was no one there. 15 minutes later the lady working the front desk appeared. She was taking her smoke break. I told her I'd been waiting 15 minutes and she yelled at me, \"What, I'm not allowed to take a smoke break?\" Uh, no. When there's no one else working the desk, no.

While I was waiting, I noticed someone had left their bed sheets on the front desk with a note on them (since no one was AT the desk), and I quote: \"Can we please get a new sheet. This one has a blood looking stain on it. Also a pillow and blanket. Room X.\"

I paid for the room on Expedia. When checking out, I noticed they were trying to charge my card AGAIN for the room. Luckily I spotted it, and the manager removed the charge.

Also, for some reason it took 5-10 minutes to get hot water in the shower and sink. Apparently the water heater is a LONG way from the room.

Never staying here again.

Business

10/10

Exceptional

16 Jul 2026

Darrien

It was in a very convenient location. We literally walked to the Riverwalk in about 7 minutes.

Family_with_children

2/10

Poor

15 Jul 2026

Loliana

The air conditioner was leaking water all over the floor, and the carpet was wet to the point where we could not use one of the beds
There was no body wash in the shower. The container was empty and it took almost 5 minutes to get hot water this morning. In the shower. The toilet seat was loose and had to be tightened before we could use it.

Friends_and_family Family

2/10

Poor

14 Jul 2026

Heather

The front desk was nice and helpful.
The management, not so much.

So we checked in and the next morning we woke up with bites all over us in spots you don't want bites. I immediately told the front desk who said they would let their manager know. We got our things and left (were supposed to stay another night). The manager said he would have the room inspected and let me know so they could possibly provide a refund. After 4 phone calls, I still have not heard from him. Frustrating and disgusting.

6/10

Pleasant

12 Jul 2026

Ginger

The maid walked into our room while we were undressing. Accidents happen but I have never had that happen before. I thought we locked the door but I guess my spouse accidentally unlocked it. I’m not sure. In my book, walking into a guest hotel room without knocking is unacceptable. The ceiling in the bathroom had mold. Also, there were way too many people there to enjoy the complimentary breakfast. I’ll pay a little bit more than hotel room next time.

Partner

10/10

Exceptional

12 Jul 2026

David

The rooms were clean and comfortable. I would definitely stay again in the future.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

James

Great job guys! Totally enjoyed our stay!

Family_with_children

6/10

Pleasant

11 Jul 2026

Angela

Hotel need upgrades especially being right by the Riverwalk! The showers had permanent stains and it seemed like it could be cleaned better. I’ve stayed at better Springhills before and this was on the low end of them. Staff was nice and helpful!

Family_with_children

8/10

Excellent

10 Jul 2026

Kimberly

Loved the location of the hotel and the staff was very awesome! Breakfast was a let down. No waffles, no butter, watery eggs, but the coffee was on point. I traveled with my mom, daughter, and 2 grandkids and the room was fantastic, loved the trundle bed and it was perfect for my grandbabies.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

susana

Staff was very helpful and friendly. Room was very clean. Two blocks away from the river.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Frank

We stayed 2 days and our didn’t get cleaned no clean towels our trash didn’t get taken out also wasn’t told I would get charged $75 for parking

Family_with_children

8/10

Excellent

06 Jul 2026

Johnny

Very satisfied with the customer service except for the leaking water under the AC which caused wet carpet and uncomfortable smell. Overall everything is good.

10/10

Exceptional

06 Jul 2026

Jennifer

Friendly staff, great breakfast, and very nice pool!

Family

10/10

Exceptional

06 Jul 2026

Erin

.

Family_with_children

6/10

Pleasant

03 Jul 2026

Parminder

Overall good facility with general amenities. The room bathroom had design shortcomings such as lack of exhaust, sink faucet was hardened and difficult to use. Onsite parking was very limited and would quickly get full. Overflow parking lot was also a shared facility with other nearby businesses so some spots were restricted from use.

Family_with_children

6/10

Pleasant

03 Jul 2026

Tejeswar

Was close to riverwalk, issues with

10/10

Exceptional

03 Jul 2026

Taylor

The room was clean and the staff was super friendly and the location is convenient

6/10

Pleasant

01 Jul 2026

Jeanette

Not enough parking, they have an overflow parking lot but it’s across the street. Very dangerous when traveling with small kids since the hotel is on a curb and you have to cross the street for the overflow parking. Also rooms are not being kept up on maintenance. Our room had broken toilet paper holder and mini fridge area was very bad finished. Metal piece in window blind was also broken. In Our room the ac unit was leaking to where the carpet was soaked wet. Breakfast was okay. For sure you get what you paid for.

Family_with_children

8/10

Excellent

01 Jul 2026

AZIM

very close to riverwalk and staff very helpful. Breakfast needs improvement.

8/10

Excellent

30 Jun 2026

Sarah

I loved everything. It’s just the parking was kind of pricey.

Friends

10/10

Exceptional

30 Jun 2026

Jeri

Staff was super nice and helpful!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Brenda

Them rooms clean, but the stairs to go down they had a a lot of trash bags and it smell horrible, the breakfast was good the pool a little small but we had fun in it everything was close by we just walk everywhere Alamo, river walk the tower

Family_with_children

8/10

Excellent

30 Jun 2026

Damaris

Parking fee should be mentioned when booking. $35 is pricey.

10/10

Exceptional

30 Jun 2026

Tracy

Clean room

Partner

6/10

Pleasant

29 Jun 2026

Delroy

Staff was wonderful, but don't speak much English. Breakfast was ok, rooms were very clean overall everything was great.

Family_with_children

6/10

Pleasant

28 Jun 2026

Victoria

The staff doesnt answer the phones, so good luck getting any extra pillows or towels. We called twice and spoke to the front desk 3 times since we had a total of 4 people and only 3 towels. Breakfast was okay. Typical powdered eggs, but the \"omelet\" version was weird and stuffed with artificial cheese. Hallways are hot so hurry and escape to your room. There's also very limited parking, so they encourage you to park across the street in another lot.

Family_with_children

10/10

Exceptional

27 Jun 2026

REGINNA

Good

Family_with_children

8/10

Excellent

27 Jun 2026

adrian

Room clean. Close to river walk. Staff nice. Breakfast was ok..waffles on weekend has people lining up. 😳Coffee was ok...was missing creamer selection. 😯
A word of advice, limited parking lot and you have to pay to park...and the overflow parking across the street is a dangerous trek because the traffic comes around blind turns and often fast!
Had a scare with our kids crossing 🚸 😟
Other than that...it's a bargain...hence we stayed 3 different nights in one week.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Belinda

Stayed 3 nights for granddaughter’s graduation from Lackland. Staff were very friendly and accommodating. Great breakfast. Parking on location or across the street if full, wasn’t expecting the additional 35.00 per night though. That seems high when already paying for the room.
It was clean. Only issues was paper holder in bathroom was coming off the wall and one tv in one of the sleeping areas was not working. Location was good about 20 minutes from airport and Lackland.

6/10

Pleasant

25 Jun 2026

Becky

Location is great! We were able to walk to the Riverwalk easily with kids. Downside was 1) There was a funky/questionable smell in our room but turns out the trash was not taken out before we arrived; 2) the a/c unit was leaking so bad, the carpet was all wet when I woke the next morning; and 3) the mini fridge was not working well. Stayed only one night and didn't tell the staff because I woke up late.

Family_with_children

6/10

Pleasant

24 Jun 2026

Diego

El hotel es cierto que está bastante bien ubicado, pero se ve que ha tenido mejores épocas, el desayuno es de una pobreza tal que da ganas de irse a desayunar a otro lado Y la foto del bar es falsa, está cerrado desde antes de la pandemia

Friends

8/10

Excellent

22 Jun 2026

adrian

Small pool.
No coffee 830am
Breakfast soggy.
If that improves then would be 4Stars

Friends_and_family Family

4/10

Poor

18 Jun 2026

Roberto

Very attentive and welcoming staff. Breakfast low quality. Entire hotel is quite dated and really needs a refresh. AC super loud and bathroom fan sounded like a tractor.

Business

10/10

Exceptional

17 Jun 2026

Ryan

Nice place. Staff was friendly. Breakfast was decent - eggs, sausages, etc. Be advised that parking is across the street and costs $35. Close to Riverwalk.

Family_with_children

2/10

Poor

16 Jun 2026

Nabil

The mattress had pee stains, the sink clogged up and nearly overflowed. Was reported to management and they did not change our rooms nor come in and fix the issue. The room had a horrible smell and my kids started breaking out with hives… hotel needs to be shutdown and have the city inspectors check them out. Breakfast was soggy. The oatmeal was more like water. They ran out of milk both days and said to use the half and half for cereal!

Family_with_children

4/10

Poor

16 Jun 2026

Ruben Palomino

The room did not cool down throughout the day and got charged 20$ without a reason on my credit card and on top of that 35$ for parking when you had to park across a busy street outside hotel parking lot.
Definitely don’t recommend

Family_with_children

10/10

Exceptional

15 Jun 2026

Kathryn

short walk to riverwalk

Friends

10/10

Exceptional

15 Jun 2026

Emeka

Great place, great stay.

Business

6/10

Pleasant

14 Jun 2026

Chelsea

The staff was friendly and very helpful. They serve a great breakfast for guests. The parking was small, but there is an overflow lot across the street.

Friends

10/10

Exceptional

10 Jun 2026

Esmeralda

Rooms were clean , check in process was simple and the location was perfect.

Family_with_children

6/10

Pleasant

10 Jun 2026

Brandon

Breakfast was worthless, but at least there's a mcdonalds nearby. The staff was not helpful when they ran out of certain foods halfway through.

Family_with_children

2/10

Poor

08 Jun 2026

Katrina

This hotel was nothing like the pictures. The hallway was very dark and smelled of fresh paint. The couch in the room was dirty and the room had minimal lightning. DID NOT STAY!!!

Family

6/10

Pleasant

08 Jun 2026

Jose Antonio

Staff: The front desk was empty for about 2 minutes and had a line of 4 people behind me show up trying to check in. Other than that it was quick, easy & to the point. I feel the parking across the street should have been explained a little better, it was more of 'look at this paper map and follow'.

Parking: Parking on site is VERY limited (approx 50) and was full by 4pm. The off site did have around another 100+ however the price is the same for both $35 plus $3 tax =$38 per day.

Room: it was pretty spacious and my 9yr old loved the separate living room with extra TV. There was no trashcan in the restroom so t.p. used needed to be flushed down a really powerful flushing system. So powerful that everytime a neighbor flushed you can hear it. The walls are pretty thin so could hear constant running down the halls and screaming kids next door.

Breakfast: Typical continental breakfast (eggs, potatoes, sausage, waffle maker, oatmeal, muffins). They did run out of bread & napkins which were not refilled and the staff was a bit rude/pushy when breakfast time over. I mean down to the second once 930am, lights off and everybody out! I would have rather them say 5 minutes left to pack and take everything before we throw it. Lol

OVERALL: Great location & price. Nothing fancy but good enough for a 1 night mini getaway.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Kevin

Ou stay here was good. The staff was friendly. The breakfast wasn’t that great. Only complaint about our room was the shower had some mildew in it. Otherwise great place to stay. Very close to the river walk.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Kaylin

Everything was great. The only thing I do wish to recommend is adding outlet plugs near the bed

Family_with_children

10/10

Exceptional

04 Jun 2026

Rosemerry

The staff (Chris, Tim and Meriba) were amazing and helpful. Housekeeping was attentive to the rooms and outer areas. Breakfast was tasty and generous.
Overall, a great atmosphere and time well spent there.

Self

10/10

Exceptional

04 Jun 2026

Diana

Property, staff and food was great

Family_with_children

8/10

Excellent

04 Jun 2026

Rosa

The room very comfortable.

Family

8/10

Excellent

03 Jun 2026

Paul

The staff was helpful and very service-oriented, which is the driving force behind any business's sustainability. I didn't like that the fans in the common area and walkway were consistently buzzing throughout our entire stay. A word of wisdom: every problem has a solution, but the service you provide should never be at the expense of your consumer.

Family

10/10

Exceptional

01 Jun 2026

Jodi

Sarah at the front desk is amazing and great at her job! Also was happy to see oat milk on the breakfast bar.

Partner

8/10

Excellent

28 May 2026

Monica

Everything was good at first but someone had vomited in the hallway on my floor, my husband made the front desk aware but Noone came to clean it. Looks like he just put a wet floor sign up without actually mopping or cleaning the carpet. The room was clean and affordable, breakfast was hot with many different things to select from. The outdoor pool looks nice.

Partner

10/10

Exceptional

27 May 2026

Richard

Desk personnel were amazing and helpful

Family_with_children

6/10

Pleasant

25 May 2026

Robert

Great location, bed really stiff and breakfast ran out milk for cereal and coffee

Partner

10/10

Exceptional

25 May 2026

Marcela

The front desk clerk Sarah was so helpful with my dog. Recommended some calming vitamins for my dog since he was having anxiety while we were out for a while. The sweetest person, as well as the lady that sets up and cleans up the breakfast area.

Room was clean and excellent, breakfast is your ordinary breakfast and gets packed real quick. Parking you do have to pay but honestly wasn’t bad since we were walking distance to the river walk. Went there for dinner on Saturday and Sunday night and walked straight to our hotel after. As well as a great walking distance from the Alamo and Lego land.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Nina

The breakfast could have been better. No one came out to fill up containers for creamer. Coffee wasn’t available throughout the day. Parking was expensive, I think they should have charge one fee for parking instead of two separate charges for each day.

Family

6/10

Pleasant

25 May 2026

Rachel

It was a good location if you wanted to be by the Riverwalk.

Family_with_children

6/10

Pleasant

24 May 2026

rangel

Parking
They charge $35 per day you have to post more details about cost or charge parking lot it’s crazy .. your advertising says parking available..

Self

6/10

Pleasant

22 May 2026

Ana

Not a bad experience or anything negative to say about the facility it was ok and affordable.

Family_with_children

10/10

Exceptional

21 May 2026

John

The room was clean, the staff was incredibly nice amd hospitable. I would absolutely still there again! Thank you for a pleasant experience.

Partner

4/10

Poor

18 May 2026

Eduardo

No coffee available after 5pm, charging 40 dlls per parking your car is expensive

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Marie

Breakfast was good. We didn't use the parking.

10/10

Exceptional

03 May 2026

Allison

Lots of breakfast choices and large room. Limited parking out front of building but has an overflow across the street

Friends_and_family Family

10/10

Exceptional

03 May 2026

Jesus

Clean room

Partner

10/10

Exceptional

02 May 2026

Veronica

Just needs more variety on the breakfast and add more towels to the rooms

Business

10/10

Exceptional

25 Apr 2026

Joaquin

Excellent Hotel

Family_with_children

10/10

Exceptional

22 Apr 2026

Theresa

Easy parking, convenient to Riverwalk. Room spacious and had all we needed.

Family_with_children

6/10

Pleasant

18 Apr 2026

Angela

The staff were great and the breakfast was decent. My room had a dirty toilet when I arrived. It was cleaned the next day. The bathtub faucet dripped and the drain was clogged so every shower turned into an ankle bath. Beds were clean and comfy.

Self

10/10

Exceptional

18 Apr 2026

Theda

The parking which was supposed to be to be an amenity turned out to be a true headache the lot was small i paid for parking and was not able to get a park once I moved my car! So why am I paying and told to park down the street at another lot!

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Sandra

Breakfast had decent variety of things to choose from. Waffles, cereal, eggs, sausage, oatmeal. They had apples but no other fruits.
The beds and pillows were not great. Woke up stiff every morning.
The trundle bed under the couch was so terrible. My 20 year old daughter said she feel all the springs. She ended up just sleeping on the couch.
The walk to the River Walk nearby was only a five minute walk.

Family_with_children

6/10

Pleasant

14 Apr 2026

Sofia

The online photos hyped up the place more than it was . The bar is not there and breakfast was average but photos looked better online . Pretty clean beds and working ac . Most staff were so welcoming

Friends

10/10

Exceptional

13 Apr 2026

Maricruz

Perfect

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Alvaro

The breakfast schedule is too short (until 9am), menu was fine though. Parking cost is high, considering you are there for the night most of the time while doing tourism.

Family

10/10

Exceptional

12 Apr 2026

Silvia

👌

6/10

Pleasant

10 Apr 2026

Courtney

It was, ok? Very basic. Also take into consideration you have to pay to park in the hotel parking lot, which ive never heard of in my life. Staff was great. Beds and pillows not so much. Could definitely use an upgrade.

Family_with_children

8/10

Excellent

07 Apr 2026

James

Room was good. Breakfast buffet could have been a lot better. Ended up eating out.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

RaQuel

Clean rooms! Staff very friendly and helpful! Parking price was out of line but besides that, it was a very good stay!!

Family_with_children

2/10

Poor

05 Apr 2026

Sadik

We had bad experience staying at the SpringHill Suites in San Antonio downtown/riverwalk area, we stay there in the Easter weekend 2026, the rooms were not clean, the sofa was felty. The breakfast was terrible, and bad quality, my wife find mold on the breakfast potato, it was disgusting, and she threw up, the juice was very diluted with water, the eggs was terrible. We spoke with the hotel manager to let him know about the situation he did not want to listen, he said other customer had similar problem, but we do not think this is true, and he ignored us, he lacks customer service. We told him we may not come again here he said that is ok, he was careless and did not care about customers safety.

Family_with_children

10/10

Exceptional

03 Apr 2026

Sharon

Clean, comfortable, polite staff!

10/10

Exceptional

03 Apr 2026

Sharon

Great stay, comfy bed, good breakfast!

6/10

Pleasant

01 Apr 2026

Maricris

Breakfast is okay.. no rotation, always the same eggs, bread, coffee, oatmeal, sausage patty, potatoes. The staff were friendly and accommodating. The rooms are outdated. Rooms get made everyday but not really getting vacuumed. Very walkable to riverwalk. Overall it was an okay experience.

10/10

Exceptional

01 Apr 2026

Elizabeth

We really loved our stay at this hotel. We wanted a place close by the attractions but also away from all the party noise. It was approximately a 5-10 minute walk from the Riverwalk, which we enjoyed walking every morning. The walk helped us get familiar with the area and how to get around the neighborhood and river. It was my younger brother's 40th, we liked that he had his semi private area to sleep in a sofa bed. We had to asked for extra bedding sheets for it, but the front desk was so sweet and accommodating with the request. We were able to relax by the pool and enjoy the sun, birds singing. The breakfast was good, could have used a more variety of items (just not been so repetitive) by the 4th day, we did not want to eat more French toast, sausage or eggs. My mom was not happy with the oatmeal, being runny. Eggs were excellent, not thrilled with the sausages, had a weird taste. Fruits were limited to an apple. If the breakfast is mixed daily with a variety selection, it would be a big plus. However, it was included with the hotel for a good start of the day, and saved us money for the first few days. The staff was very friendly and gave us recommendations for dinner outside of the Riverwalk. If you are looking for a luxurious stay or complain about birds chirping, outside noise, train whistle; this is not your place. This hotel is a bit older; however, for the price, the convenience, friendly staff, clean comfortable room; we loved it and will return.

Family

4/10

Poor

30 Mar 2026

Pablo

Staff was great but the room looks not clean right.

Family_with_children

10/10

Exceptional

27 Mar 2026

Young

Clean room, nice staff, decent breakfast, and a short walk to the riverwalk. A little high charge to overnight parking.

Partner

8/10

Excellent

22 Mar 2026

Carrine

Staff was very helpful. I needed bedding for the couch for one of my sons, another day I needed towels because we didn't get out of the room in time. Location was great, very walkable to Riverwalk area. Breakfast was good, but no juice 2 of our 3 mornings there.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Clint

Clean and friendly. Breakfast was good, could have had a little more selection.

Family_with_children

8/10

Excellent

21 Mar 2026

Bryan

Pros: Pool was clean. Bed was comfortable. Rooms air worked great. Rooms smelled good. Staff was amazing!

Cons: not many but our tub was dirty and the halls and stairways were dirty with trash liquid from the maids cleaning.

6/10

Pleasant

17 Mar 2026

Alexis Janelle

Location is excellent and dog friendly. Had some issues with cleanliness (garbage under couch cushion and food left in refrigerator). Also breakfast had some key items missing.

Family_with_children

6/10

Pleasant

16 Mar 2026

veronica

Employees were great. But breakfast was mediocre, they ran out of everything and didn’t replenish. It seemed that they didn’t have enough staff on property for the festivals around town.
probably wouldn’t stay here again just because the only thing that was wonderful was the location, very convenient to everything.

Our lights went out multiple times our last night due to the high winds which made for a rough last night stay.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Yolanda

Great, clean place very convenient to downtown.

Partner