Name: Holiday Inn Express San Antonio N-Riverwalk Area
Address: 120 Camaron Street, San Antonio, 78205, US

4/10

Poor

02 Aug 2026

Meghan

Parking isn’t the best, breakfast was okay for it being included, the rooms are run down, and there’s stains on the bedding.

8/10

Excellent

18 Jul 2026

Debbie

Wonderful breakfast. Small pool to cool down in. (This could be colder). Helpful staff when we had questions.

Partner

10/10

Exceptional

15 Jul 2026

Sammy

Quick easy access to the river walk but not directly in the river so it was more quiet. Free parking.

Partner

8/10

Excellent

09 Jul 2026

Kathleen

Staff was very friendly and helpful. They were able to let us check in early. Beds were very comfortable. We have an unexpected late night “visitor”. We’d turned off all lights while we slept but at 2 am two separate lights suddenly turned on. We had no clue this hotel was haunted or that it had once been a jail. Breakfast was adequate -standard eggs, sausage, and potatoes for hot selections. Disliked the lack of parking on site. You are given a parking pass to a lot around the corner but there is no connecting path to the hotel so you have to walk around the block. We found it best just to park and uber/ walk where we wanted to go as the parking and one way streets make driving on the area difficult.

Partner

10/10

Exceptional

08 Jul 2026

Joseph

Great

Family_with_children

8/10

Excellent

07 Jul 2026

Regina

The rooms were nice. Staff was professional and respectful. The ladies that clean the rooms were awesome.
Didn't like Air conditioner up high the air blasted you. The elevator takes forever. The rooms were nice and quiet. Not a bad place to stay.

Family

2/10

Poor

05 Jul 2026

Mahnaz

I booked this hotel based on the photos and because I’ve stayed at this brand before and had good experiences, so I expected it to be clean, fresh, and well maintained. Unfortunately, this stay was very disappointing.

When we arrived, the parking area next to the hotel was very dirty and looked neglected. The check-in area was also in poor condition, with old, worn, and dirty seating. There was only one elevator, and it was very dirty as well.

Once we got to our room, things did not improve. The bathroom looked old and poorly maintained, the tissue box only had two tissues left in it with no extra provided, and the shower had mold. The room itself felt old and dirty, and the hallways were also unclean. Even the outside of the hotel looked run-down.

Overall, this was a very bad experience and definitely not what I expected based on the photos.

Family_with_children

6/10

Pleasant

01 Jul 2026

Artis

Not enough handicapped parking available

10/10

Exceptional

01 Jul 2026

ENRIQUE

Comfortable bed with good pillows, clean room & bathroom, and great attention from the staff

Self

6/10

Pleasant

30 Jun 2026

Maytrice

It was ok the break was good but after two days . I asked for doom service and the staff never came . The house keeper said she was coming right after she cleaned one room. . Never came it would have been ok if I could only get room service one of the days , so I ended up leaving early, cause who want to be somewhere we’re the staff don’t want to clean the room. I never experienced anything like it . I called twice no one came. And even talked to the cleaning staff left . And still didn’t get room service. Other than that it’s ok just to get rest . And breakfast was good

Friends

10/10

Exceptional

29 Jun 2026

Marquell

Great staff!

Friends

10/10

Exceptional

28 Jun 2026

Catenia

The room was clean and nice. The breakfast was really good.

Friends

8/10

Excellent

23 Jun 2026

Hirelia

Estuvo bien

Family

8/10

Excellent

21 Jun 2026

Cecilia Alegria

Good breakfast and a clean room. However, the front desk area felt too small, and the carpet in the hallway on my floor (the third floor), near my room, was partially dirty. Overall, the stay was comfortable but there is room for improvement in the common areas.

Self

8/10

Excellent

21 Jun 2026

margie

Room had a musty smell, but was given febreze and it was fine. Breakfast was good. Staying in the old jail was cool. Nice pool.

Partner

10/10

Exceptional

19 Jun 2026

Blanca

Was an amazing stay they only thing was the lowest number for the ac was 68 other then that amazing !!

Family_with_children

10/10

Exceptional

18 Jun 2026

Mary Ann

I booked with Holiday Inn Express Riverwalk because of the location, affordability, & breakfast.
What we didn’t know, until we checked in, was that it is a historic building as a State Antiquities Landmark. It was formerly a county jail with the gallows & trapdoor. We also found out later that is one of the stops on the Ghost Bus Tour by the Sisters Grimm.

Family

10/10

Exceptional

18 Jun 2026

Melissa

Nice place to stay. Staff was excellent.

Family_with_children

2/10

Poor

18 Jun 2026

Charles

Elevator was not working and parking location was too far from the hotel. Also, the hotel had an unfresh smell.

Family

8/10

Excellent

15 Jun 2026

Elva

The bed and pillows were so comfortable but beware that there is a $20 daily parking charge that is mentioned once you arrive at check-in and you must park around the block in a lot behind the hotel. Location is great though, just disappointed in the parking arrangements they contract with the lot.

8/10

Excellent

15 Jun 2026

Brianna

Staff were helpful. The breakfast was good and plenty of options. The rooms were spacious and clean. No parking on site though. It’s around the corner. Which for us it was no big deal.

Family_with_children

10/10

Exceptional

14 Jun 2026

Anna

It was a great hotel, very clean and close to everything we did around the downtown area

Partner

2/10

Poor

14 Jun 2026

Zoreida

The rooms were very very old they smell like mold. I have a seven-year-old daughter with asthma. I sent him a message and then I never got a reply back. I also have a six month old baby that the rooms were so sold those those rooms are the beds were so old and dirty. The showers were with mode black mode and the ACs was not working. I had it on 70 and the temperature showed that it was 75. I do not recommend this hotel at all unless that’s you’re like last option but it’s horrible never again.

Family_with_children

6/10

Pleasant

11 Jun 2026

Albert

.

Partner

2/10

Poor

10 Jun 2026

Leonel

Couldn’t stay there wasn’t for me

Partner

10/10

Exceptional

09 Jun 2026

Arlene Organiz

Everything was perfect

Family

8/10

Excellent

09 Jun 2026

Leopoldo

Everything in the property was clean and good..

Family_with_children

10/10

Exceptional

09 Jun 2026

Maricruz

The entrance could have used a little love

Family_with_children

6/10

Pleasant

08 Jun 2026

Steven

Hotel was clean and the bed was very comfortable. We only there for one night. The hotel is not very handicap friendly, there is a ramp on the side of the building but on date we were leaving there was a truck there blocking the driveway and you could not use the ramp. That was my biggest negative on this hotel.

Partner

2/10

Poor

07 Jun 2026

Gina

I recently booked a stay with Holiday Inn express in San Antonio Texas. We had the worst experience with them. First the room was filthy, dirty and smells bad. We woke up for breakfast which closes at 9:30am. My husband was at the dining room at 9:25 fixing his coffee before getting his food. By the time he got to the food, the rudest lady working there took away all the food trays to the kitchen without letting him get his food. She noticed and ignored him. She should not be working in a hospitality business where she can ruin people’s vacation experience. Please take a look at this incident as we complained to the front desk and they witnessed the whole incident.

Family

8/10

Excellent

06 Jun 2026

Ruth

It was quiet

Friends

6/10

Pleasant

05 Jun 2026

Melody

The keys would not work...had to go to the lobby

8/10

Excellent

04 Jun 2026

Sharon Elaine

I loved the hot breakfast. Very good choices of food.

I wasn’t aware it was a remodeled prison, but it was nice.

Friends

10/10

Exceptional

04 Jun 2026

John

Everything was fine.

Self

6/10

Pleasant

03 Jun 2026

Kelly

Everything was good except the elevator not working. We were on the top floor (5th floor) and the elevator quit. With my health I’m not able to even make it up one flight of stairs . My husband’s health isn’t to much better and he had to make 3 trips up and down stairs the stairs moving our things. Staff did put us in a room on first floor but only discounted my stay by giving free parking which came out to about 65$.

Family_with_children

8/10

Excellent

02 Jun 2026

Rocio Del Carmen

Small property,a little run down and parking is around the corner,you have to walk,breakfast is great and better than bigger hotels,staff very friendly and helpful. :)

Partner

4/10

Poor

31 May 2026

RAMON

There is no onsite parking so you have to walk a block away to park your car and with construction going on you have to walk two blocks away.
The rooms look very dated and have an odor.
My room key had to be reprogrammed 3 times.

Self

10/10

Exceptional

30 May 2026

Silda

Excelente servicio!!!

Family_with_children

4/10

Poor

29 May 2026

Arthur

The hotel had no parking on site. Almost everything on the breakfast was broken. Pool was closed indefinitely. One of our rooms had a moldy wet carpet. We did not want the room and they refused to refund.

Partner

4/10

Poor

26 May 2026

Juan Carlos

Hello, before booking this hotel there are a few things you should know. The location is not ideal, though still acceptable. The beds and towels are comfortable and clean, but the rest of the hotel is dirty. The breakfast is very poor and of terrible quality. The pool is listed as closed for maintenance, but honestly it looks like it has been out of use for a long time. These are points that should be clearly disclosed to guests. Frankly, for the level of service provided, the prices are too high. It is truly disappointing to see a Holiday Inn in these conditions offering such poor service.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Gregory

Clean room, breakfast air conditioning

Family_with_children

8/10

Excellent

24 May 2026

Janel

Stay was excellent, overall. Breakfast was a great variety. Coffee is really good and served 24/7. Staff is extremely accommodating. Everything wias always stocked. Room was nice and quiet. The pool was not open for Memorial Weekend. Construction on the street of the hotel. Price was very reasonable for what we needed for a quick, memorable weekend.

10/10

Exceptional

24 May 2026

Donna

Our 3 night stay was great! The staff was courteous. The breakfast was above average with coffee available at all times. Convenient walking distant to San Fernando Cathedral, Market, river walk, would stay again.

Partner

10/10

Exceptional

24 May 2026

Zoilo

Great location

Partner

6/10

Pleasant

23 May 2026

Andra

This hotel is not wheelchair friendly!!!! It has one steep narrow ramp on the side of the building down a narrow alley that is located towards the back of the hotel. If you don’t reserve a handicap parking you won’t get one. My poor mom is in a wheelchair and had the hardest time getting around. She ended up just staying in the room the whole weekend. Parking is horrible you have to get a key card to park a block away then return it to the front desk. Every time you move your vehicle the key card must be returned to the front desk. You have been warned!!!

Friends_and_family Family

2/10

Poor

22 May 2026

Brooke

Parking is super confusing, there is a lot that doesn't look connected to the hotel itself where parking is accepted but a pain in the butt to transport luggage along the city street. Could use better signage around the property or clearer instructions when booking. Going in and out is not really an option here because parking is so inconvenient.

Family

10/10

Exceptional

21 May 2026

Lynn

This is a historical building.

10/10

Exceptional

21 May 2026

Trumone

Great location, close to major attractions. Delicious breakfast with a lot of options.

Self

10/10

Exceptional

21 May 2026

Elena I.

En si fue muy bueno en todo ubicación limpieza y amabilidad buen desayuno personal muy atento lo único yo pondría aromatizantes en las habitaciones

Family

6/10

Pleasant

21 May 2026

Erika

No parking in the hotel & I pay $30.00 😬

2/10

Poor

21 May 2026

Missy

★☆☆☆☆ — Disgusting Room, Ruined Mother's Day, Zero Accountability
I am updating this review because, after weeks of attempting to follow up — multiple phone calls, emails, and leaving my phone number directly with the property — I have received absolutely no response. The staff on the morning of checkout were unhelpful and rude. This hotel has shown it has no intention of taking responsibility.
Here is what happened:
We checked into a room with an overwhelming urine odor. When I bent down near the bed, the smell was so intense it was unmistakable — the mattress was heavily saturated with urine. My two small children and I had already been on that bed. The room also had hair ties on the floor from a previous guest, a visible water stain in the toilet, and clear evidence it had not been properly cleaned.
We were moved to a new room and offered 2,000 IHG points — roughly $10 — as compensation. We lost hours of our Mother's Day repacking and showering everyone down. We missed our Riverwalk dinner reservation. There was no sightseeing. I was up every hour through the night sick.
The staff who handled the room swap were polite — I want to be fair about that. But politeness doesn't excuse putting a family with small children in a biohazard room, and silence doesn't make it go away. I have escalated to IHG corporate.
Families traveling with children: inspect your room thoroughly before settling in, and think twice about this property.

10/10

Exceptional

20 May 2026

betty

Helpful staff, clean and within walking distance to historic San Antonio.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Alexis

A 💎 hidden gem in the ruckus of san antonio.
The breakfast was hot and filling! They had omelets, even egg white omelettes one of the mornings and while they dont have these Texas Waffles anymore, they do have pancakes & real honey! and they also have bagels & cream cheese :)
The rooms were clean and smelled fresh! The water coming from the tap did initially smell mouldy but after leaving hot water on for a minute, it dissipated.
Just a 10 minute stroll down the area to the riveewalk or a 7$ lyft ride back.

6/10

Pleasant

18 May 2026

juan

The property has no on-site parking unless you are a diamond member, you have to pat $20 to park in a parking lot around the corner that you have to walk to

Self

6/10

Pleasant

18 May 2026

Kay

Location is absolutely perfect.
Once we entered the room there was a moldy / musty smell. Asked for a different room but they only had one left right beside the elevator and that room smelled even worse. Hotel needs some renovation.
All in all it was manageable for just one night.

Friends_and_family Friends

8/10

Excellent

17 May 2026

brett

Clean room but small. Read the fine print as parking is around the corner at $20 per night. Breakfast good but limited. Best Western is better.

Business

2/10

Poor

17 May 2026

GWEN

The room was just OK but the bathroom was filthy. I had to clean the toilet myself. We didn’t eat breakfast there, but unfortunately I won’t be staying at this property again.

Friends

10/10

Exceptional

17 May 2026

Debra

I really don't have anything bad to say except for one thing the elevator, Hotel only has one elevator and SUPER SLOW. The best way to get to the lobby or your room really fast is by taking the stairs.

8/10

Excellent

14 May 2026

Stephanie

Fairly good location. Fairly clean.

Partner

10/10

Exceptional

14 May 2026

Raul

Excellent

8/10

Excellent

11 May 2026

Margie

Room was very clean, staff was friendly, coffee was freshly ground and hot.

Self

10/10

Exceptional

11 May 2026

Chantal

Absolutely amazing!

10/10

Exceptional

10 May 2026

Karen

.

Self

10/10

Exceptional

09 May 2026

Meridy

The Breakfast meal was awesome a vast amount of variety of foods to eat fresh fruits and

10/10

Exceptional

06 May 2026

Andrew

Very convenient to the river walk and the historical market square

Partner

10/10

Exceptional

04 May 2026

Ilianna

The staff were really great and accommodating. The room was clean. Overall had a comfortable stay.

10/10

Exceptional

04 May 2026

carlos

Excellent!! All the way around

Partner

2/10

Poor

03 May 2026

Kayla

Not clean

8/10

Excellent

03 May 2026

Ivette

Very friendly and courteous
The only thing I think 🤔 the dinning area would be a little bigger thats all.

Family

6/10

Pleasant

02 May 2026

Stacy

Staff was courteous. Room was nice for the value. Breakfast was warm as advertised. Parking was a nightmare! Had to pay for parking that wasn't on the property & had to \"borrow\" a fob from the desk to come & go from the lot. Property was within walking distance of the Riverwalk/Alamo/dining. Wouldn't recommend this property with so many other options in the area.

Partner

10/10

Exceptional

30 Apr 2026

Mariia

Good location, everything as described!

Partner

10/10

Exceptional

30 Apr 2026

Valerie J.

Stayed 3 days and they had 3 different choices each day!

Friends_and_family Family

8/10

Excellent

30 Apr 2026

Dan

Staff was nice, rooms were clean, breakfast was good.

8/10

Excellent

29 Apr 2026

Samantha

Room was very clean, breakfast was good my only problem was paid parking

Family

10/10

Exceptional

28 Apr 2026

Albert

Clean room/great breakfast/AC

Family

10/10

Exceptional

26 Apr 2026

Noraima

Clean room, breakfast, convenient location

Family_with_children

10/10

Exceptional

26 Apr 2026

James

Breakfast was good and lots of seating. Fresh coffee and kind staff.
Room was clean.

Self

10/10

Exceptional

24 Apr 2026

Rita

Staff is outstanding. Parking to unload not good for older guests. Cars parked everywhere in no parking zones. Room was nice and breakfast was great

10/10

Exceptional

23 Apr 2026

Luis

Clean and spacious king bed room

Partner

10/10

Exceptional

23 Apr 2026

ERICA

Awesomely

8/10

Excellent

22 Apr 2026

joanne

Nice place close to the river walk

Partner

10/10

Exceptional

22 Apr 2026

Gicel

The Lady at the Front Desk was Extremely Helpful! She was very understanding and went above and beyond to help us. Very Thankful for that!

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Michael

It was a great stay. Pretty close to the Riverwalk. Great History about the building.

Partner

8/10

Excellent

18 Apr 2026

Kim

rooms and property were clean. AC worked great. Only complaint there no vending machines and no water or drinks available to purchase other than bottles of Sprite had to walk to 7/11 to get water

Family

8/10

Excellent

15 Apr 2026

Don

Breakfast was decent, good cinnamon rolls and coffee. Room was clean and AC worked good

10/10

Exceptional

13 Apr 2026

Cynthia

Todo el hotel está muy bien

Partner

2/10

Poor

13 Apr 2026

Irene Michelle

The 1st front desk clerk was struggling to use the new system. We were given a dirty room. The next room had mold in the shower and the carpet had a mild odor. While the cleaning crew was polite, they did not speak English. Which made hard to explain what you needed done. Every day we had to have our keys reactivated. Several of the front desk clerks were unprofessional and tones were rude and or condescending. I asked for a bottle of water and was told it's for the paying customers. Like I didn't pay to stay there. I will NEVER use Holiday Inn Express again. Nor will I refer anyone else to this horrible hotel,.

Family

8/10

Excellent

12 Apr 2026

Melanie

After reading reviews, I was skeptical. However, parking was not an issue. Yes, you park behind the building, but there are sidewalks that are lighted. We saw very few unhoused people. Location is perfect. Walking distance to many restaurants and stores. Everything worked and was clean. Staff was very friendly. Will stay here again.

4/10

Poor

12 Apr 2026

Rosie

Clean room. Only thing toilet was not standard size! I’m short and it was still too low for my height!!! Ac needs updating!!! Staff was very nice! breakfast ok bananas were not fresh! The worst part is having to get a Parking tag to go in and out!!! Needs better parking situation! Unfortunately we will not stay at this location again!!!!

8/10

Excellent

11 Apr 2026

Janet

Room was clean but I will say that I was wanting better lighting. it was all ambient and lovely - but dang hard to put on makeup. My other hurdle was the parking situation. it's around the corner and to save some money you pay the hotel (as opposed at the lot gate) and use the hotel badge - borrowing it to get it (returning it immediately) and borrowing again to leave returning it immediately that means driving around the block because of the one way street - it's something you should be aware of

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Michael

Hair around in bathroom. Motel style ac in room. Bare minimum breakfast. It has devolved from Holiday Inn service to a typical Shyam property.

Self

10/10

Exceptional

08 Apr 2026

Javier

Good

Friends_and_family Friends

2/10

Poor

07 Apr 2026

Kris

First of all.. beware of the $20 a night for parking plus tax. Parking was extremely limited and only one handicap space. Small pool size of a 4 door sedan. It doesn’t have a gum and breakfast was limited. Only one elevator. The building used to be an old county jail. Staff did their jobs. It’s not the normal Holiday Inn Express experience.

Family

8/10

Excellent

07 Apr 2026

Shamir

Todo bien un poco de filtración del aire acondicionado pero nos cambiaron de habitación y listo

Friends

4/10

Poor

06 Apr 2026

Raidabel

La ubicacion del hotel es malo ay muchas dian bulantes,(perdonas que viven en la calle) el estacionamiento esta fuera del area del hotel. Y el precio me lo aumentaron cuando llegue. No me quede en el hotel, hice otra reservacion.

Family

8/10

Excellent

30 Mar 2026

Maria Kryztel

Parking is not free, they charge $20/day. Breakfast is good. Room is clean. It takes about 10-15 minutes walk to River Walk.

Family

4/10

Poor

30 Mar 2026

ELIZABETH

When we arrived we were given a room on the first floor that had a defective door—light streamed in from outside. I immediately went back to get it changed and there was no one at the desk or in the office. The next morning I saw a dead roach on the floor. We were able to move the next day and everything was fine but when we were trying to check out around 8:30 am, there was again no staff. We had to wait to check out to return a physical parking pass. I waited about 10 minutes for someone to return.

Family_with_children

4/10

Poor

29 Mar 2026

Ana

They didn’t have a real breakfast just cereal and milk. Room was clean but had water leaking from toilet.

Family_with_children

8/10

Excellent

28 Mar 2026

Lisa

Breakfast was was warm and good except for Saturday. Only cold options were offered