Residence Inn San Antonio Downtown/Market Square

United States , San Antonio - TX
SAN ANTONIO, 628 S Santa Rosa Ave
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100 reviews shown

10/10

Exceptional

05 Apr 2026

Samuel

excellent

10/10

Exceptional

08 Mar 2026

Carol

We loved everything about this hotel. The shuttle ride from the airport with Al was fun and educational and Carlos at the front desk was especially helpful, but all staff were friendly and good at their jobs. .The breakfast selection was one of the best we have ever had at any hotel. The room was comfortable and spacious. We used the shuttle to the Riverwalk a few times, but the walk to and from was nice in the moderate weather we enjoyed.. all but one afternoon. We did not have a car there and the Hop On Hop Off tour bus took us for a tour of the whole area and we could visit places we could not walk to. (We just wish they would tell us about good places to visit AT the stop not when driving by them afterwards). The area was safe to walk around in during the day and we enjoyed the furniture and fire pit in the pavillion after dark. We highly recommend this hotel for a quiet retreat after visiting the bustle of the downtown area during the day!

Partner

2/10

Poor

02 Mar 2026

Angel

They are not ADA compliant! Was traveling with a service dog and was told I could only have the dog in the room. I explained he was a medical device, and was told it doesn't matter. Will be reporting the hotel and won't be staying at a Marriott again.

10/10

Exceptional

01 Jan 2026

Amy

Room was great. Staff was amazing and shuttle to river walk was extra perk.

Leisure Family

10/10

Exceptional

28 Dec 2025

Sandra

Extremely courteous

Leisure Family

10/10

Exceptional

28 Dec 2025

Indira

Excellent

8/10

Excellent

24 Nov 2025

Judith

Lovely room
Very nice staff

6/10

Pleasant

27 Oct 2025

Leslie

So disappointed

So disappointed as we booked this hotel because of its shuttle service. We confirmed this on 3 different occasions, prior to booking and at our arrival. But no shuttle when we counted on it. We were told it was in an accident the night before. But they didn't secure a replacement van till we already had to fork out $60.00 for parking. We were not the only guests inconvenienced by this situation. We asked Donald at the front desk if they would pay for an Uber, no luck. So we fought traffic and drove to the Alamadome. So disappointed at this situation. Really made us not enjoy the hotel, tho it was comfortable and breakfast was good. This inn was a bit ragged around the edges, reminded me of when I was growing up in NYC in an old apartment building. An ok stay if you are NOT dependent on the shuttle.

Friends_and_family Friends

10/10

Exceptional

14 Sep 2025

Cindy

The front desk guy at night made us feel at home. He was very helpful and friendly! The stay there was very good.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Barry

Great place ro stay

Staff was super nice. Rooms were nice and clean. Pool was lovely. They did not have a net for the pickleball court which was a big reason we chose this hotel. The breakfast was good and the lobby was a good place for us to rally at. Loved riding the scooters to the market square and river walk.

Friends_and_family Friends

10/10

Exceptional

31 Aug 2025

Celina

A nice stay

Leisure Partner

10/10

Exceptional

26 Aug 2025

Carol

Week- long trip with family of 6 to San Antonio. Front Desk staff & shuttle staff were extremely helpful and courteous to our group.
The transportation to/from the airport is a great convenience. The shuttle to/from the Market Square & Rivercenter Mall was used daily with my elderly mother's mobility cart. Wonderful stay & we will return!!

Leisure Family

10/10

Exceptional

16 Aug 2025

Richard

Convenient and comfortable

The continental breakfast was good and convenient. Having the two separate rooms and two bathrooms made our stay very comfortable. Location is convenient to Riverwalk and HEB is with walking distance.

10/10

Exceptional

10 Aug 2025

Susy

Shout out to James and Donald for their wonderful customer service and communication. Our stay was short, but we enjoyed every minute. Facilities were clean, modern and comfortable.

Family

10/10

Exceptional

16 Jul 2025

Christina

This hotel is definitely one of their older properties but it was clean and the staff was super friendly and helpful. Rooms are large and well lit-bed was comfortable. The pool was clean and well maintained and we were quite excited to find a pickleball court. It is centrally located and although we didnt use it, they offer shuttles to some of the downtown attractions. As our family needs the bigger two room suites we would have no issues staying in this hotel again.

Leisure Family

10/10

Exceptional

07 Jul 2025

Dandrea

Overall, my stay was great! However, Byron at the front desk was very rude. He was very nonchalant and when I was asking questions he made it seem as if I was bothering him. It got so bad that I had to ask for the manager and then all of a sudden he knew what I talking about. I ran across the manager Alex upon getting on the shuttle and was meaning to follow up with her once we returned but it was late.

Leisure Family

10/10

Exceptional

06 Jul 2025

Nicole

We would stay again

Hotels.com advertised a 12 minute walk to the Riverwalk which was not the case, however there was a shuttle that we were able to utilize and we were thankful for that. Neighbors across the hallway were in and out of their room every 10 minutes or so throughout the night and the door slams loudly. It seemed there were several men in that room. If anything, white noise or fans for noise would be a great way to avoid dealing with that. There was a skunky smell after we showered, it made us wonder what the smell could be but we did not address this with the staff. The room was very clean and we loved the layout. The staff was friendly and the breakfast was great. There was a TV in each room. We would stay again. The kids really enjoyed their stay.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Jessica

Everything was great! Great service, great location, great food, great accommodations! Will definitely stay here next time. The shuttle is perfect for going to Riverwalk & Alamo.

Leisure Family

8/10

Excellent

19 Jun 2025

Pablo

great value excelent location, near everything.

I received excelent service from the attendant at the front desk by the name of Carlos, he was caring and helpful.

Partner

8/10

Excellent

14 Jun 2025

Shana

It’s ok the hot tub was broke

6/10

Pleasant

24 May 2025

Susan D

The property was older and in need of some updates, but clean and the staff was friendly. The biggest downside was that we had to walk a short distance to another building for the breakfast they offered. A nice plus was a free shuttle service to the Riverwalk area. Since parking in San Antonio is pricey, it was a nice perk.

Leisure Partner

10/10

Exceptional

18 May 2025

Ramona

Brandon was so amazing customer service to the max .
Keep up the amazing job Brandon.
Be back soon.
God Bless.

Leisure Family

10/10

Exceptional

24 Apr 2025

Kimberly

👍

6/10

Pleasant

24 Apr 2025

Mary Elizabeth

I love the shuttle service but the furniture needs an upgrade. Breakfast needs more variety.

Leisure Family

10/10

Exceptional

14 Apr 2025

ken

Excellent staff and great customer service. Suites were large and very well accomodated. Breakfast was not good, instant eggs, uncooked Breakfast potatoes, coffee was terrible. We skipped Breakfast the 2nd day.

Leisure Family

10/10

Exceptional

09 Apr 2025

Aslynn

Amazing

10/10

Exceptional

04 Mar 2025

Pamela L

Its was very nice, GREAT breakfast

Leisure Family

8/10

Excellent

20 Feb 2025

Robert

The room was very nice, spacious and very clean. The staff was professional and helpful. My husband and I were happy with our stay. I would recommend this hotel to family and friends.

Leisure Partner

10/10

Exceptional

06 Jan 2025

ORLANDO

Would stay there again without a thought!

Room was excellent, service impeccable! The only issues we had were the body wash had not been replenished and the kitchenette sink smelled until we flushed it with soap and water. All three of us would stay there again without a thought!

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

ARMANDO

We stayed in this hotel for two weeks. The experience was excellent. All the staff were so nice with us and our dogs, they exceed our expectations. Thanks specially to Carlos and Byron.

Business Pet

8/10

Excellent

30 Dec 2024

Troy

Not many restaurants close to motel but downtown was only 20 minute walk with hundreds. pleasant, safe area, only small negative was a squeaky bed.

Leisure

10/10

Exceptional

25 Dec 2024

Verified traveler

Ares

The room was totally over my expectation. The picture does not look that good but actually the room was renovated, clean and modern. Front desk and hotel staff are super nice and helpful. The hotel offers free shuttle to downtown river walk and the marketplace. They even asked if we need shuttle to airport. My family definitely enjoyed staying at the hotel!

Friends_and_family Family

2/10

Poor

20 Dec 2024

MONICA

I found a dead cockroach under my sink and I reported to front desk at 10 am. This was Dec 18th. The guy at the front desk was clearly bothered with my request

When I got back at 11pm at night, it was still there.
I cannot express my frustration. Terrible service, I won’t be back to any Marriott

10/10

Exceptional

01 Dec 2024

Tiga

I loved that it gave me a good mixture of a hotel and bnb stay. I could either make breakfast myself in my full kitchen or go to breakfast in the main building. The shuttle down to the Riverwalk and back was also great.

Leisure Family

8/10

Excellent

11 Nov 2024

Verified traveler

clean room, spacious, kitchen... what y'd expect from a residence inn

Friends_and_family Family

10/10

Exceptional

14 Oct 2024

Jesus

Very cleaned and service was great

Leisure

10/10

Exceptional

06 Sep 2024

Maria D

Everything was good thank you

Leisure Family

10/10

Exceptional

04 Sep 2024

Aileen

The stuff was friendly.

Leisure Family

10/10

Exceptional

04 Sep 2024

Christina

Very clean and friendly staff.

Leisure Partner

10/10

Exceptional

01 Sep 2024

Ronald

The 1-room suite was advertised with an oven. That isn't true. The studio has an oven. The description needs to be updated.

Partner

10/10

Exceptional

27 Aug 2024

chantal

Excellent accommodations. Very clean, updated rooms.the staff was very friendly and helpful, as it was in all of San Antonio. We were there four nights, and were surprised to have housekeeping come to clean our room and change bedding after two nights…haven’t seen that service since before COVID. Breakfast had a great variety and was delicious everyday. We were planning to walk a lot, but since record setting heat while we were there, we’re so happy to use the free shuttle to the river and back. Would recommend and stay again!

Partner

10/10

Exceptional

24 Aug 2024

Nikki

The room was large enough for three adults to be comfortable.

Business Family

10/10

Exceptional

20 Aug 2024

Julie

Safe, quiet, comfortable, and convenient!

Business_and_leisure Family

10/10

Exceptional

19 Aug 2024

Hector

Excellent service and nice rooms

Leisure Partner

10/10

Exceptional

17 Aug 2024

sarah

great staff

Business_and_leisure Family

10/10

Exceptional

15 Aug 2024

Robert

Location

Leisure Family

10/10

Exceptional

13 Aug 2024

CHRISTOPHER

Staff was nice and the room immaculate. We would definitely stay their again.

Leisure Family

8/10

Excellent

08 Aug 2024

Mary

Family vacation

The staff here were wonderful. Carlos at the front desk was amazing. Breakfast was more than adequate with sausage eggs waffles fruit oatmeal yogurt milk juices etc. The hotel is undergoing renovations but didn’t bother us. We had a two bedroom suite that had a full kitchen which was very helpful when traveling with an infant. The room was a little worn but the beds were quite comfy. We had a problem with the ac in one room but maintenance came right away to fix it. This is a non smoking property but they do provide outdoor smoking areas. Security is on property and we enjoyed visiting with one of the officers. Will was very informative and helpful. Pool was closed the last day of our visit but maintenance was on it. Overall a great stay.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Naty

Buena ubicación

Leisure Family

10/10

Exceptional

04 Aug 2024

Evelyn

Vacay in a beautiful setting

The room was very nice and spacious. We were thankful for the snow white towels and sheets. Breakfast was good and had a good variety and the employees were verry helpful. The shuttle to downtown was a plus.

Partner

10/10

Exceptional

20 Jul 2024

Greg

Very friendly and welcoming front desk

Partner

10/10

Exceptional

15 Jul 2024

Becky

Staff and service were top notch; very friendly, fast and happy! Great room and amenities. The only area for slight improvement would be cleanliness of surface areas... Table/desk in room could have been wiped better and table we sat at in breakfast area hadn't been wiped upon arrival. We were the first there upon opening of daily breakfast. Minor points and they would not deter me from staying here again. Residence Inn is always a reliable go to!!

Leisure Family

8/10

Excellent

12 Jul 2024

NITIN

Good place

2/10

Poor

05 Jul 2024

Natasha

Nothing worked in the hotel room. BasicallY we wasted our money, stove was broke, sink was clogged, saw a roach. This was ridiculous

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jun 2024

Josue

2nd time really traveling alone and staying here, and I can vouch and say the staff are really cool and friendly for the most part and checking in and out are easy and fast. The rooms feel really spacious and open to almost feel like a small home and apartment that brings a sense of comfort to the stay as well as the complimentary morning breakfasts being pretty good. I plan on going and staying here everytime I come back and expect to have a really good time still while in San Antonio. 10/10 would recommend again

Leisure Self

10/10

Exceptional

22 Jun 2024

Douglas

Great downtown San Antonio hotel

Stayed one night on our way home from vacation. The location was great. It’s real close to the historic market square, Alamo and the Riverwalk. The front desk manager Donald checked us in and was very friendly. We stayed in one of the two room suites and it was very nice. Restrooms appeared to be recently renovated. Great workout room & basketball court. Outdoor pool was a little small. Good old fashioned continental breakfast with the make your on waffle bar. Kids loved the lemonade and cookies served in the afternoon in the lobby. While this is no 5 star hotel, I’m giving it 5 stars for the value you get at this price point. Overall, this was a great hotel and I would recommend it for a family.

Friends_and_family Family

8/10

Excellent

17 Jun 2024

Manuel

We were appalled with one of the customer service reps the young one that works swing shift until 11pm for accusing us of making a big mess out in the courtyard by bbq area . Not something he should even ask a guest

Leisure Partner

8/10

Excellent

19 May 2024

Krikor

The staff are all very friendly, The hotel is clean but needs to be updated! The breakfast is good! The hotel has a shuttle and will take you to the Riverwalk and Market Square as well as other locations upon request.

Leisure Family

10/10

Exceptional

02 May 2024

Timothy

very clean . friendly staff excellant breakfast

Leisure Family

8/10

Excellent

28 Mar 2024

Kent

They were very quick to respond and fix a couple of bathroom issues that were present when we got to our room.

Leisure Friends

6/10

Pleasant

22 Feb 2024

Charles

The staff and our family definitely had a language barrier between us.
The facility was clean, however, definitely in need of repairs
The television in our room didn't even work. When we let the staff know, nothing was offered or handled, due to the fact that the staff we spoke with couldn't speak English.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Feb 2024

Richard

Pros: Staff were friendly. Everything was clean. Loved pool/ hottub area. Breakfast was ok.
Room- Bed was comfortable. Lots of room and kitchen was handy.

Cons: needed room carpet updates with extra padding, could hear people above walking around. Door closes loud. Would prefer hand held shower. With no car a bit far from most restaurants. Had 2 shuttle drop offs. Uber works.

Leisure Partner

10/10

Exceptional

15 Feb 2024

Josue

Great stay and amazing quality rooms with awesome staff at front desk

Self

10/10

Exceptional

27 Jan 2024

Verified traveler

Not bad but a little dated.

Check in was great and smooth. They had a shuttle that picked us up from the airport. Our room was a suite and it was spacious. It was a little outdated and the floor had some dead spots so it created a slight dent. The hot tub and breakfast were nice.

Partner

6/10

Pleasant

26 Jan 2024

Beth

Residence Inn says they will pick up from the airport. We set up the pick up. When we arrived, a half hour before pick up time I received an email saying there were ‘technical difficulties’ and they would not be able to pick us up. There was no mention of reimbursement for an Uber or arrangements for a different way to get there. The hot tub was closed and dirty. The toilet in my room did not work and ran all night. I asked for a repair and went out for the day. When I got back, the handle was so tight, it would barely flush and the toilet ran every 9 minutes refilling. Again I asked for a repair and went out the next day. Toilet continued to run the entire time I was there, although it was every 20-30 min.
it was a frustrating stay, I expected more out of a Residence Inn.

Leisure Friends

8/10

Excellent

26 Nov 2023

Surya

Overall its a good stay., just a little disappointed that there isn't any water bottles or house keeping done every day. No water bottles even the checked in day.. No house keeping after checkin but when asked they would give extra towels but for a marriot I expected more.

Family_with_children

8/10

Excellent

21 Oct 2023

mary s

I didn’t like the fact you can actually hear the person above your bedroom walking in their bedroom.
I was told by management that there would be a shuttle readily available for our trip to the Alamo Dome… that they would waiting at 5:00…
There was no shuttle… but, lots of excuses and plenty of them.😟
For the remainder of our stay, management never once got in touch with us to tell us that a shuttle service would be ready for us
When I visited Residence before the reserved dates, I had requested a bedroom downstairs, since I’m a senior.
That didn’t happen.Again, excuses, that I had reserved the hotel with Expedia.
I told him the management that I had come earlier in the summer to personally request a downstairs bedroom and to check out the accommodations.
Breakfast was considerably good and tasty.

Business_and_leisure Family

10/10

Exceptional

15 Oct 2023

miguel

Great

Great

Friends_and_family Family

10/10

Exceptional

09 Oct 2023

Dana

I will come again!! It was clean and beautiful

Leisure Partner

6/10

Pleasant

09 Oct 2023

Lan

Clean and friendly staff. The advertising said there would be tennis court. Instead there was a basketball court only. That’s why I booked the place.

Business_and_leisure Partner

2/10

Poor

02 Oct 2023

Donna

My shortened stay at Residence Inn San Antonio

I left this hotel after 1 night of planned 3 night stay. The advertisement had suggested only 8 minute walk to conference center which was not true.

The bed was hard and I hardly slept for half the night. I asked about sleeping in another possible room but was told all beds the same. At that point I knew I had to move to another hotel and went to another Marriott. I was not able to get a refund for the next two nights paid for yet as I did not have time to make contact due to business of meeting I was attending. I plan to do so in next day at most.
It was disappointing because I have stayed at several other Residence Inns that were quite comfortable.

Business

10/10

Exceptional

30 Sep 2023

Angelica

We stayed for a week pending closing on our house. It was a great 2 bed, 2 bath room that was spacious abd made our week there great.

Leisure Family_with_children

10/10

Exceptional

29 Sep 2023

Jakkia

The staff was outstanding. I cannot say it enough they went beyond to make sure we had a comfortable stay.

Business_and_leisure Family

10/10

Exceptional

26 Sep 2023

Verified traveler

WOW

I was shocked at how great this place was. The two bedroom had a full kitchen and there is a mini-HEB just down the street which helped us save money on food. The staff was great, breakfast had a lot of options and it was clean. It's hard to get there right now because of construction but once we figured that out it wasn't a problem. My only critique is that it was hard to get a pickup after we got dropped off on the river walk.

Friends_and_family Family

8/10

Excellent

02 Aug 2023

Amanda

Liked how it was quiet and away from traffic, can’t control the construction, but it wasn’t bad. The shuttle was nice just the times seemed to be off with the front desk, but they worked with us.

Leisure Family_with_children

2/10

Poor

27 Jul 2023

Manuel

Construction around the hotel was a big inconvenience. Also, there was spiders under the comforter sheet when we first arrived.

Leisure Partner

8/10

Excellent

07 Jul 2023

James Scott

God is Good

8/10

Excellent

28 Jun 2023

Jimmy

The property was amazing! Beyond beautiful. Comfortable beds, an adorable queen suite, everything looked clean, someone always seemed to be doing something to make things better, the breakfast options were great, and the pool looked beautiful and clean.
The negatives, which shouldn’t steer anyone away because it really is a great property.
The first was our tub was slippery enough that I slipped on our last day there. So maybe bring a bath mat.
Second was the the construction. They are doing construction on their road but I mean really, where weren’t they?

Leisure Family

10/10

Exceptional

21 Jun 2023

Sosi

It is affordable and it near to the riverwalk and the market it’s in a good location.

Family_with_children

10/10

Exceptional

16 Jun 2023

Narasimha

Nice place for economy price

10/10

Exceptional

31 May 2023

Chad

Only issue was somebody dog wouldn't stop barking!!! Other than that, perfect stay!! Very comfortable!!!

Partner

10/10

Exceptional

07 May 2023

Debra

It was clean… the Staff was Amazing, they made us feel like family… even wen my family came to hang out at the pool…would recommend this place and would stay there again

Leisure Family

4/10

Poor

29 Jan 2023

lorraine

My Chemical Romance

The main thing after a 1200-mile trip was the hot tub was needed. We used it the first night. It burned our skin, I really think they used bleach not chlorine in it. I still am covered in red spots all over my body. We told them, and asked them to address it. Checked it two days later, still same thing. So until it is drained no one should use it.

Friends_and_family Family

10/10

Exceptional

17 Jan 2023

Shawn

Staff was great!! Property was accommodating, 2 bedroom similar to a plush apartment with a great location.

Leisure Family

4/10

Poor

02 Jan 2023

Zacarriah

The staff was lovely, the room and hotel were clean and except for fallen leaves everywhere the grounds were clean. However the room had the worst bed I’ve ever had in a motel. The room was advertised as having a queen bed and it had an extremely worn out double. I was almost completely unable to sleep during the night and woke up very sore.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2022

Debbie

Great stay!

Leisure Partner

10/10

Exceptional

31 Oct 2022

Katherine

Quick stay, but it was fantastic.
Great room we would love to stay there again.

Partner

10/10

Exceptional

20 Jun 2022

Evelyn

Birthday Celebration in Historic San Antonio

Great property! Clean lobby and breakfast areas were well maintained. Patio area included tables, bbq grills and hanging lights, also well maintained.

Three(3) night stay in a two(2) bedroom suite, with full kitchen. Spacious living room, kitchen, bedrooms and bathrooms.

Only criticisms were “no hot water” for showers! Only “lukewarm water” and bathtubs did not “drain” when showers were in use!
Also, Mattresses were not comfortable!

$10 per day for onsite parking! Great location and HEB Grocery Store was within walking distance!

Friends_and_family Family

10/10

Exceptional

30 May 2022

Charlene

Home away from home

A great experience! Very helpful and kind staff. Room was great, felt like home away from home 👍

Friends_and_family Family

10/10

Exceptional

14 Apr 2022

Lea

Great location, walking distance to the Riverwalk, the mall & nice eateries nearby, etc.
Staff are friendly & helpful.
The place is neat & clean. Complimentary breakfast is good & ample. We like that there is also drinking water dispenser in the fitness room available anytime of the day for guests. Would highly recommend this hotel to family & friends.

Leisure Family

10/10

Exceptional

08 Apr 2022

dennis

The staff is very friendly. Eliza was especially helpful. the room was big with mini kitchen.
The pool is very small. If you are expecting to lay around on lounge chairs and swim in a big pool this might not be your place.
The surrounding area is so-so. More of an industrial area of the city but is walking distance to Market Square. The Alamo and Riverwalk are only a 5 to 10 minute car ride.

Leisure Family

10/10

Exceptional

28 Mar 2022

Shao-Yun

I really liked how much space I had with the living room and bedroom and furnished kitchen!

Leisure Self

8/10

Excellent

22 Mar 2022

Alexander

Extremely clean room and property overall. Dated but clean. 1 bedroom suite was very convenient for me n my family. Victoria at front desk was awesome. Other employees need to learn how to treat guest with respect and willingness, the Marriott way.

Leisure Family

4/10

Poor

28 Feb 2022

Baninder

Overall the customer service was great. Our questions were answered promptly and staff was courteous.
My major issue with this property is that they should not be advertising 'Breakfast Included' while booking. I stayed here for 7 nights with my wife and two young children needless to say breakfast is always a big deciding factor while I book longer stays.
On first day there was one kind of sliced bread but no butter/cream cheese or margarine. From next day, we never had bread. There was bananas available for 2-3 days out of 7. No other fruit. On one day, they did not have regular coffee. From second day of our stay, we started arranging our own breakfast. Imagine the extra money spent of 4 breakfasts for 6 days. I would suggest this property to just stop serving what they call breakfast so that people may have full information before booking.
Overall hotel facilities were good but room carpets need an immediate replacement. Sitting area behind the property is not well manicured.

Leisure Family_with_children

8/10

Excellent

31 Dec 2021

SUICHANG

Nice staff

Leisure Family

6/10

Pleasant

28 Jul 2021

Angela

Needs some remodeling

You really need to do some major remodeling. The carpet was old and torn. You can’t see the television in the living room from all the chairs. You should mount one on the wall and make it turntable. This isn’t the quality of The Residence Inn that I’m used to.

Friends_and_family Family

2/10

Poor

09 Jul 2021

Carl

Not good

The beds were uncomfortable, floors had old carpet, sofa had mud from someone’s shoes on them. This place was NOTHING like the same chain I have stayed in before. We received no maid service for 4 days and they were still doing the bagged breakfast, which we ate one day and that was enough.

Friends_and_family Family

10/10

Exceptional

17 May 2021

George

Just needed a nice room close to freeway and with a kitchen got the King Suit was okay glad they had laundry in hotel

Partner

4/10

Poor

23 Mar 2021

Verified traveler

When I reached front desk for check-in, rooms were not ready. They took almost 20 minutes to assign a room which was not ready. After assigning the room I was waiting half an hour to get room cleaned and ready for me.
The room was in separate building than hotel reception. This building was not even having coffee. For coffee each time I had to go to main building across the street.

Leisure Family_with_children

10/10

Exceptional

07 Feb 2021

Verified traveler

The suite was amazing, and comfortable. The only thing we wish was that the tv was a little more modern.

Friends_and_family Friends