Name: Holiday Inn Riverwalk
Address: 217 N Saint Marys St, San Antonio, 78205, US

10/10

Exceptional

05 Aug 2026

DENNIS

Great location, smooth check in, comfortable beds, large rooms. Just there for an overnight seeing a show. Will do it again....

10/10

Exceptional

05 Aug 2026

Beth

I would highly recommend this hotel to anybody coming to San Antonio to visit. The hotel is so clean and the staff is absolutely phenomenal. The rooms are top-notch and the beds are one of the most comfortable I’ve ever slept in. The restaurant was really good, even though it’s a little pricey, you get exactly what you’re paying for. It is a nice walk to the Riverwalk and to the market. There are a lot of places around the hotel for you to walk to, so it’s a great location.

10/10

Exceptional

04 Aug 2026

Shania

Honestly I love how close it is to the riverwalk like elevator down to river walk. Everything was clean and decent. You have to pay for parking but downtown your going to do it anyways. No breakfast for free but honey go to German spot down the road soo good. Staff was helpful because I didn’t bring toothpaste and they had me cover.

10/10

Exceptional

04 Aug 2026

Joycelyn

Loved our stay! Room was clean and cozy! Valet staff was so nice and helpful. Definitely will be booking again.

6/10

Pleasant

03 Aug 2026

Rosary

Staff was friendly and helpful. The parking garage elevator was broken so it was very inconvenient. I don't mind stairs, but not with luggage and in 100 degree weather. The hotel offered to drive people up with a golf cart, but still challenging when you're in a hurry. One of the room towels was stained.

10/10

Exceptional

02 Aug 2026

Johan

Bueno

6/10

Pleasant

02 Aug 2026

RICKY

Hair in the bath tub, and sink. Parking is a joke. They charge you over $40.00 for parking and there was no availability. I had to park in another parking garage 1 block away.

6/10

Pleasant

02 Aug 2026

Hector Navarro

The bedding had some mold stains and the cleaning crew came into my room a bit early. We were still in bed. It wasn’t even 9:30.

8/10

Excellent

31 Jul 2026

Gene

Very nice placeva great location.

8/10

Excellent

29 Jul 2026

Christina

Misleading that breakfast is “included” when it is actually a restaurant on the 2nd floor.

8/10

Excellent

29 Jul 2026

Darrel

The location was convenient , but it could definitely use an upgrade. Seemed kind of outdated. Overall it was a good stay

6/10

Pleasant

28 Jul 2026

Victor M

Buena ubicacion

Family_with_children

10/10

Exceptional

28 Jul 2026

Beti

Everything was very nice and clean staff was friendly and had a great stay only downside was the elevator for garage was in construction but still had and awesome stay will recommend and will stay there again

10/10

Exceptional

26 Jul 2026

Wilver

Good place to stay, and one step from river walk.

8/10

Excellent

26 Jul 2026

JoAna

Very nice place to stay.

10/10

Exceptional

25 Jul 2026

Shelena

Excellent!!!

10/10

Exceptional

24 Jul 2026

randall

Great, clean and beautiful!

10/10

Exceptional

24 Jul 2026

Norberto

Is good

Family_with_children

10/10

Exceptional

24 Jul 2026

Eduardo

Excellent location

4/10

Poor

23 Jul 2026

Jennifer

No trust with janitorial management at this location. I checked into this hotel after previous good experiences at Holiday Inn(s). The bathroom was not clean. I could tell it had been wiped quickly, but I had to clean the toilet before we used it. There was brown muck around the buttons where you flush and at the bottom; also, there was “hair” behind the seat. It was apparent that the toilet had not been thoroughly cleaned in months. The faucet may have been wiped down, but it was covered with water spots (looked like mouth rinse from tooth brushing). Additionally, there were brown stains on the white comforter, perhaps a shoe or luggage mark.

I complained at the front desk and they offered to put me in a 2nd room. The second room had the same toilet/faucet conditions, except several more hairs on this toilet.

I went to the front desk to report it and showed told them I did not want to stay there (dirty toilets, dirty sheets?). They were understanding and helped me cancel my reservation and I was able to get a full refund through Expedia.

10/10

Exceptional

21 Jul 2026

Valerie

Everything was close by the only thing is on our 23rd floor didn’t have ice machine anywhere.

Friends

6/10

Pleasant

20 Jul 2026

Jacol

Our room was too warm. Front desk said they would send maintenance. Second night, same thing. We has to request a fan for the room. The bathroom wasn't cleaned properly. When we pulled back the shower curtain, we found 2 crusty washcloths hanging from the shower rod. gross.

Family_with_children

6/10

Pleasant

19 Jul 2026

Eduardo

The room floor was dirty. Like they never passed a mop in it. Parking is terriblep you have to pay and then on Saturday nights they rent out the parking garage and if it gets full you can’t park there.

Family_with_children

8/10

Excellent

19 Jul 2026

Consuelo

The staff that we checked in with didnt give us any information about the property, or about the bill. We had to come down after we checked in to ask another staff member about the billing. Then we find out about incidental charge, and the parking fees.
The room smelt like pee and pretty sure there is mold in the bathroom , it wasnt the cleanest.

Family_with_children

10/10

Exceptional

19 Jul 2026

Gregory

Great place to stay for a convention.

Self

10/10

Exceptional

18 Jul 2026

Cheryl

Pool is very small. Breakfast buffet is good for the price IF you prepurchase, but we tipped the servers in cash, and they still wanted to charge us a tip on our card....without our knowledge. Had to talk to main desk to get it taken off. Close to all River Walk and Alamo activities.

Family

10/10

Exceptional

18 Jul 2026

Frances

A little trouble with parking because the garage was full, but in the end it worked out.
Staff was great.

Family_with_children

10/10

Exceptional

16 Jul 2026

Sandra

The front desk attendant was so pleasant and helpful.

10/10

Exceptional

16 Jul 2026

Terry

Perfect location on the River Walk!

Family

2/10

Poor

16 Jul 2026

Ricardo

The parking lot is extremely expensive! and they will charge you $50 per day as a security deposit

Family

10/10

Exceptional

15 Jul 2026

Christian

The hotel was amazing loved how it was next to the river walk and it was clean and friendly.

Partner

10/10

Exceptional

13 Jul 2026

Guadalupe

Perfect

Family_with_children

4/10

Poor

12 Jul 2026

Jennie

The Hotel room was okay. The staff was rude and unacommodating. I had to pay to park in the parking garage however when I got in the parking garage, it was completely full and I had to park 3 blocks away from the hotel and walk back holding all of my bags in the rain. When I told the desk clerk what happened, they told me it was first -come -first serve. I requested a refund for the parking money and found out later that the hotel had sold parking to people going to a concert across the street. POOR BUSINESS PRACTICE. LEAVING YOUR PAYING GUEST OUT IN THE RAIN!!!!

Family

2/10

Poor

12 Jul 2026

Adrian

1 Star

Family_with_children

10/10

Exceptional

12 Jul 2026

Orlando

Clean room, helpful staff

Family_with_children

10/10

Exceptional

11 Jul 2026

Edward

Beautiful place to stay at had a great time being right in the heart of downtown San Antonio.

Family_with_children

4/10

Poor

11 Jul 2026

Jule

Das Hotel war definitiv in die Jahre gekommen, die Vorhänge hatten Löcher, die Ausstattung (zum Beispiel Badezimmer Armaturen) waren alt und das Hotel hatte einen sehr strengen Eigengeruch. Der Poolbereich war einfach gehalten, wobei im Whirlpool Dreck war und auch im „Großen“ Pool Verpackungsmüll geschwommen ist. Die Klimaanlage war nicht wirklich einstellbar, bei selber Temperatureinstellung war es eine Nacht sehr kalt und die nächste sehr warm. Wir sind mit Auto angereist und hatten versucht das Hotel wegen Parkmöglichkeiten zu erreichen (leider ohne Erfolg), durften aber zum Glück feststellen, dass es einen Block weiter eine überwachte Tiefgarage für 10$ den Tag gab. Wir würden das Hotel nicht wieder wählen.

Friends

10/10

Exceptional

10 Jul 2026

Jonathon

Perfect

Partner

2/10

Poor

10 Jul 2026

Norma

I supposed to have free breakfast and they said wasn't included, and I see that happened yo other guestThe receptionist was rude
An 41 dlss for parking each night is ridiculous.

Family

10/10

Exceptional

07 Jul 2026

Eva

My son loved it! Can’t wait to go again.

Family_with_children

8/10

Excellent

06 Jul 2026

Melissa

Room was clean and staff was friendly had problems with the ac but it was fixed

Family

8/10

Excellent

06 Jul 2026

Marta

Hotel was friendly and staff was helpful. Our toilet ran the entire stay and barely worked. We told cleaning staff we were good first day and didn’t want turn down service as we were trying to rest and they still came back and knocked at the door and even tried to come in, luckily the door was latched at top. The hotel has a nice view of the riverwalk and having breakfast with that view was very nice. It was about a 7 minute walk to all the attractions of the riverwalk and Alamo. They were unable to park our vehicle so we had to park about 5 minute walk from hotel.

Partner

6/10

Pleasant

05 Jul 2026

Guillermo

This hotel was ok for my families trip to the Riverwalk. This hotel has breakfast available with seating facing the Riverwalk. The pool and hot tub was very small and too packed when we went. Good location to shops and restaurants.

8/10

Excellent

05 Jul 2026

Willie

My bathroom in my room wasn’t
Clean when I got there. It was long pieces of hair on the walls in the shower.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

jessica

The room was spacious and the property was nice. Hotel right on the river walk which is convenient to everything . I noticed human hair left on the dresser near the TV and the Headboard was dirty and the toilet was not so clean. lucky I travel with cleaning wipes and was able to wipe everything down . Overall it was a great stay .

Partner

4/10

Poor

03 Jul 2026

Robin

The first room our air conditioner and refrigerator were not working so moved to another room and it was warm in the room too, when asked they said it was new green air system the changed to and when you were not in room it was 73, it took till morning to get to 68

Partner

6/10

Pleasant

03 Jul 2026

Valeria

Parking situation was horrible. Friday night they ran out of parking. The only good part about this hotel is that it was conveniently located.

10/10

Exceptional

03 Jul 2026

erick

Great hotel and great staff, breakfast was excellent.

Partner

10/10

Exceptional

02 Jul 2026

David

Love the stay

Self

8/10

Excellent

02 Jul 2026

Chad

Always stay at this location when I come to San Antonio good staff clean rooms

Partner

10/10

Exceptional

02 Jul 2026

Desiree

We enjoyed our stay.

4/10

Poor

30 Jun 2026

Shawn

AC was loud. Noises from outside were loud, not sure what it was. Parking was terrible. Both garage and valet parking were full when we arrived. You had to park at a city garage down the street even though we pre-paid parking. Still waiting on parking reimbursement.

Family

6/10

Pleasant

29 Jun 2026

Roselle Ledesma

The location is perfect for Riverwalk, Alamo and visits within downtown. The hotel rooms need renovation, blanket and curtain have holes and toilet bowl especially the underneath part of the bowl was very dirty as I only noticed it on our last day of stay. The windows overlooking the Riverwalk need to be cleaned. Parking garage was wet and the restaurant at the hotel is awful. The elevator to the parking garage, as well as the garage need cleaning.

Family_with_children

6/10

Pleasant

28 Jun 2026

Ashley-Tony

Parking was terrible unable to park at the hotel due to open parking to public and they were full had to pay depart parking fee at a lot several blocks away and had to walk back

Partner

4/10

Poor

27 Jun 2026

Joseph

Beware of all the extra fees that you will be charged at the end of your stay that are not included in the initial room rate. Even though it shows a competitive room rate upfront to get you in the door online, when you get your final bill, there are a significant amount of add-ons with the staff telling you that your initial room rate was just an “estimate.” I would suggest another hotel for the price and value of what Holiday Inn is charging. TRAVELERS BEWARE!

Family

10/10

Exceptional

27 Jun 2026

Silvana

Clean and spacious room. Friendly staff. Fast to check in and out. Valet parking expensive. I parked down the street at the public parking for $9 dollars a day instead.

8/10

Excellent

25 Jun 2026

Jessica

Great location on river walk, .. I would not eat breakfast there (severely overpriced ). Bar staff was not friendly .

Partner

10/10

Exceptional

25 Jun 2026

Dustin

Good clean fun. Drunk most of the time so comfy bed.

Partner

10/10

Exceptional

24 Jun 2026

Claudia

Staff was very friendly and the hotel was great.

Partner

2/10

Poor

23 Jun 2026

Regina

The lady that checked us in was super nice. But
I had a come back later tag on door because I don’t like people in my room (cleaning)!!!! They came in anyways!!! That is a big NO NO in my book. Took about 8 calls for someone to answer phone. They handled that situation ok.
The coffee pot stopped working in room. Around 6pm. So I called front desk and called front desk and no answer!!!! Finally my husband goes down to front desk. The lady that was there gave him a cup of coffee and told him she would get him a new coffee pot and some pods. Welllllllll…………. The next morning we still didn't have a coffee pot!!!!!!
In my opinion this hotel needs to work on their customer service and doing what they say they are going to!!!!
If I ever get to go back to San Antonio I WILL NOT stay at this hotel or recommend it to anyone!!!!

Partner

10/10

Exceptional

23 Jun 2026

Alma

Great stay at this location. Really, really enjoyed the bar. We watched the UFC fight in comfort.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

mario

Everything was clean, and looks like the photos. the only issue I have is they don't clean the room automatically in the morning, you actually have to call them and let them know you want them clean

Partner

6/10

Pleasant

22 Jun 2026

Mercedes

Old needs updating beds were comfy and right on the river walk

10/10

Exceptional

22 Jun 2026

Jenifer

Excelente lugar para descansar. Gran experiencia.
Super bien ubicado. Excelentes precios.

Self

10/10

Exceptional

20 Jun 2026

Melissa

The restaurant on site

Partner

6/10

Pleasant

20 Jun 2026

Stephanie

The room we stayed in had an odor, couldn’t turn ac down passed 72 but other then that it was a good stay

10/10

Exceptional

20 Jun 2026

Tracie

We loved the location. Super convenient. We enjoyed the restaurant as well.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Toni

Great location to Riverwalk. Had an outdoor patio but it did not have any chairs to sit on or couches like the website showed. This is a beautiful area that should be used. Maybe re-do the outdoor area for guests to use in the evenings. Utilize this space!

Family

10/10

Exceptional

17 Jun 2026

maddy

Truly loved this vacation ! Staff was very friendly

Family_with_children

10/10

Exceptional

16 Jun 2026

Etta

Property was very nice rooms clean we were right on the river close to restaurants and shopping. The restaurant inside of Holiday Inn Windows On The River was very good. Will stay again

Partner

10/10

Exceptional

16 Jun 2026

Victor

Very enjoyable with family, have no complaints at all.

10/10

Exceptional

16 Jun 2026

Kevin

seems like every time we tried to use the restaurant it was closed.

Partner

10/10

Exceptional

15 Jun 2026

Lane

The AC in the room had a hard time keeping up with the outside temperature, however we had a very pleasant time and look forward to returning!

Business Friends

4/10

Poor

15 Jun 2026

Matt

No one cared

Family_with_children

10/10

Exceptional

14 Jun 2026

Adrian

Very good and recommend.

Partner

10/10

Exceptional

14 Jun 2026

Nasir

First time in San Antonio and it was great. I especially like how convenient it is to get to the riverwalk

Friends

10/10

Exceptional

14 Jun 2026

Beatrice

Everything was good

10/10

Exceptional

13 Jun 2026

sanjuana

Clean rooms everything I need was there except hair dryer next time I remember to take my own

Family

10/10

Exceptional

13 Jun 2026

jacquie

Adam at the front desk was great

Friends

6/10

Pleasant

13 Jun 2026

Brian

We had 3 rooms during our stay. The AC in 2 of the 3 was barely working and the temps outside were upper 90s, so as the summer goes on and it is hotter, I'm sure it will be worse. Also, the smell of mold was very overwhelming in the corridor from the riverwalk to hotel door. The rooms were clean though. I wish the hot tub was open later hours.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Carlos

had a graet time for the weekend

Friends_and_family Friends

8/10

Excellent

12 Jun 2026

Roberta

Room was clean and the staff were friendly and helpful.

Friends

10/10

Exceptional

11 Jun 2026

Catriona

Nice location, clean and updated hotel

8/10

Excellent

11 Jun 2026

Justin

Nice hotel, close to everything downtown. Only problem was the pool was tiny. Kids wanted to swim but it was not much bigger than a hot tub.

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Scott

We only stayed one night and enjoyed how close the hotel was to the riverwalk. Great location. Staff were fine and hotel very clean. The only issue we had was the a/c. Our room stayed a bit warm for us. We tried several times to turned it down and it stayed at 70. Which I know might be great for others but we sleep best in 68. I did try to call the staff a few times and no one answered. The 3rd time the phone was picked up but no one spoke and it sounded like it was just taken off the receiver :). We didn’t even attempt to go downstairs because we were ready for bed. Outside of the air flow, everything else was great.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Trevor

Solo traveler-Hotel staff friendly and professional, answer any and all my inquiries with a smile. Received a room with a view to the Riverwalk which was nice. The hotel area is a prime location to walk to multiple restaurants and entertainment on street level and Riverwalk. Tried the breakfast buffet, its was just ok (6/10) for $22.50 per. Only downside is the parking fee of $41 per day for (self-parking) & $49 for valet. Overall, had a great experience.

Self

10/10

Exceptional

09 Jun 2026

Michael

Very convenient to the river walk and downtown, easy to navigate even though we don’t know the city. Definitely would stay here again!

Partner

10/10

Exceptional

09 Jun 2026

Antonia

We booked a great suite with a balcony right on the Riverwalk. The room was spacious and clean. No noise from other guests. We had a very pleasant stay.

Partner

6/10

Pleasant

08 Jun 2026

Lisa

No breakfast was served. The site says “ enjoy the wonderful breakfast buffet style. What they fail to mention is you have to pay for it or add it to your reservation and pay. Why can’t they just say “ fee” or “ not free”. Was disappointed in that. View was of dirty rooftops being on the 20th floor. A curtain didn’t work properly and parking is $41/night. The room was clean but no exhaust fan in bathroom. This makes for a very steamy room especially in the humidity of San Antone in June. I think I may choose a different location next time.

Family_with_children

4/10

Poor

08 Jun 2026

Cyndil

To be honest staff was great, and the Iocation is amazing. However the bedding was dirty so check bed before getting in and so was the shower curtins. Being to tired knowing nothing can be done anyways but to change us room after we already unloaded vehicle. Yeah no... but other then that was a very beautiful location.

Friends

10/10

Exceptional

08 Jun 2026

Alicia

Great customer service oriented front desk staff

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Jerval

Great stay, love holiday inn