Towneplace Suites San Antonio Downtown

United States , San Antonio - TX
SAN ANTONIO , East Houston Street
Show on Google | Website | Map

100 reviews shown

2/10

Poor

27 Apr 2026

Yolanda

Parking was $45.00. No mention of that in the reservation. Don’t stay on first floor as noise kept us awake. Disabled suite - well too much to say on the negative side. Water fills the floor with poor drainage.

Partner

6/10

Pleasant

10 Apr 2026

Shauna

Close to lots and within walking distance

Partner

10/10

Exceptional

06 Apr 2026

Alfredo

My stay was very comfortable. The Townplace Suites has all of the basic amenities for a comfortalbe stay, and an excellent staff

Self

10/10

Exceptional

25 Mar 2026

Jack

While not on the river walk it is just a block away and there is plenty of urban shopping and plenty of restaurants and nightlife withing a couple of blocks. Valet parking is 51.22 with tax per. Nice little kitchen in my room. Water pressure is excellent in the shower, walk in, with glass door. Bed and pillows were great. Carpet, as usual, is not clean. I would stay here again. Only 1 elevator working.

Self

4/10

Poor

23 Mar 2026

Sanjeev

Unwelcoming receptionist. Smelly rooms- smelt of damp linen and strong chlorine. No housekeeping done for 2 days despite reminders. So we checked out a day prior to our initial plan. Lost money. Recommend avoiding this property at all costs.

Family_with_children

2/10

Poor

22 Mar 2026

Michaela

Worst thing was the insane air fresher. I have no idea why anyone thinks that is acceptable. I could literally taste it and was basically suffocating in line and every day.

The room was torn totally up and dirty. Tears in the seats, dirty bathtubs, paint was messed up, just looked generally very worn down for the cost and disappointing.

The staff was fine. Kinda rude nighttime guy.

Wouldn’t recommend this hotel for anyone. Definitely won’t stay here again.

If you don’t valet, you also have a terrible time with managing the parking garages way away.

10/10

Exceptional

20 Mar 2026

Thomas

Great front desk….big shout out to Shane!

Stayed for concert at Majestic Theater, excellent location for show.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Stacey

The pool was freezing it’s not heated and it was very disappointing also the room smelled like sewage’s

2/10

Poor

15 Mar 2026

BIANCA

Rooms on website not at all what was described we got a king handicap accessible when I booked one with a sofa bed so me and family had to fit on just a king size. Couldn't bathe comfortable or shower

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Mickey

Very accessible to the downtown

10/10

Exceptional

23 Feb 2026

Emiley

Courteous & helpful staff

Partner

10/10

Exceptional

02 Feb 2026

LARRY

YES

Leisure Family

10/10

Exceptional

28 Jan 2026

Dan

Paint Job in the washroom was poorly done and lots of dust, rust, and patches under the sink.

Bed was comfy, location was great, however, not much fro food options downtown except for burgers and pub food.

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Sushanta

Room was clean

Leisure Family

6/10

Pleasant

18 Jan 2026

Sohini

Hotel needs cleaning and updates

8/10

Excellent

10 Jan 2026

Sandra

Staff

Friends_and_family Family

8/10

Excellent

09 Jan 2026

Beatriz

Clean and perfect location

4/10

Poor

05 Jan 2026

Priscilla

The room was small, the bed was uncomfortable, the rr was dirty (cabinets needed to be wiped down, walkin shower floor was dirty), sink was clogged, no designated pull up for Valet or to park. Very disappointed in this stay. Edges need to be vacummed, doors, elevators needed to be wiped and dusted.

Friends_and_family Family

4/10

Poor

04 Jan 2026

Aaron

Shower head was a joke. My roommate for the night was labeled as a bum and told he wasn't allowed in there. He had to explain he was staying and show his room key before they let him go to his room. Used valet and when they took my car it was fine and valet brought it back the day we left with a flat tire I had to go to goodyear downtown and spend 300 dollars on a new tire. So PMC valet is a joke and still haven't answered me back about a way to correct this. Between hotel and valet worse visit to downtown iv ever had..I'll be Fredericksburg or other spot for getaway.. homeless downtown has got way out of control also.

Leisure Family

10/10

Exceptional

04 Jan 2026

Mark

Breakfast was limited variety, very crowded, no place to sit.

Business Self

10/10

Exceptional

03 Jan 2026

Nagesh

Usual Marriott standard of excellent rooms and service, but this location is great, walking distance to everything in downtown San Antonio. The Alamo is a block away.

Self

4/10

Poor

02 Jan 2026

Julie

The staff were kind, but the

6/10

Pleasant

02 Jan 2026

Antonio

The bed was not very comfortable but doable. My back started hurting after the second night . Due to our limited time there , we went on and stuck it out.

Leisure Family

10/10

Exceptional

01 Jan 2026

Carol

I love the kichen , great place to stay, very clean

Leisure

6/10

Pleasant

30 Dec 2025

If you blinked you would miss it, tight quarters to access, very awkward and uncomfortable. 1 of 2 Elevators has been out of service for several months. And the other was struggling with buttons broken. Needed to take the elevator to the top floor just to get down to the lobby. Some staff were friendly while others were not.

8/10

Excellent

30 Dec 2025

Larry

The property was very conveniently located in relation to the Riverwalk or the Alamo or many other activities. The room was a decent size with a fridge, sink, dishwasher, stove, dishes, tv, shower, extra blankets and pillows. The only issue we felt could have been vastly improved was the breakfast. There were two waffle makers side by side and that was basically the go to breakfast for just about everyone eating. Other than waffles there were chicken patties, and french toast. There were no eggs available as they were being cooked but we waited for 20 minutes and gave up. The line for the waffles was 20 deep and there weren't any other healthy options available. This is the worst part of the hotel stay we experienced. Everything else was actually very good.

Leisure Family

6/10

Pleasant

30 Dec 2025

Raghu

I have stayed for two nights, the housekeeper didn’t came after one night

Leisure Family_with_children

4/10

Poor

29 Dec 2025

avivit

The check in staff was not nice and the staff at front desk was not nice at all! The rooms had rusted doors. The location is great! But the attitude of the staff will keep us away from this hotel next time.

Leisure Family

10/10

Exceptional

28 Dec 2025

Mateus

Great

4/10

Poor

27 Dec 2025

Kenneth

Did not have the king romm that I booked.

10/10

Exceptional

27 Dec 2025

JUAN

Customer service was excellent and very accommodating!

Leisure

6/10

Pleasant

26 Dec 2025

anis

The location it was very good but the room it was bad under the ground it was some mold at ceiling and the smell not fresh also the breakfast service stopped before 9:00 am and guy work there he had bad attitude.
Thank you

Friends_and_family Family

6/10

Pleasant

26 Dec 2025

Maria Cecilia

Our stay at TownePlace was overall pleasant, and the staff were very friendly and welcoming. We would like to share a small concern regarding the breakfast, especially on the last day of our stay. With the holiday crowd, breakfast service became quite busy, and food refills took some time as there was only one staff member in the kitchen. A few guests were unable to get breakfast while waiting. We also noticed that the quality of some fried items could be improved. With a bit more preparation and support during peak days, the breakfast experience could be much better. In addition, they should also check the equipments in the gym coz not all of them are working properly.

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Felipe

Good.

Leisure Family

8/10

Excellent

24 Dec 2025

William

Room was good but breakfast kinda made us not want to stay. Super busy and not big enough. Food wasn’t put out enough and ended before time. Gentleman was pretty rude about getting more food out for people

Partner

10/10

Exceptional

21 Dec 2025

Hortensia A

The room was clean and spacious. Personnel was courteous and friendly.

Leisure Family

10/10

Exceptional

21 Dec 2025

Ray

Clean room. We got a suite and it was very spacious. Perfect location for the Christmas Riverwalk lights. Breakfast was good and the man working down there was exceptionally friendly. He was on top of refilling items that were running low. Cold AC, and even the heat setting worked really well in the room. There was 2 thermostats to control the room. 1 for sitting area and one for the bedroom. Both actually worked for controlling the environment

Partner

2/10

Poor

16 Dec 2025

Karunya

Worst rooms, we stayed in room number 310
First the Ac unit was not working second the bathroom doors has the lock issues, room had some weird smell.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

raul

Breakfast was good

Leisure Family_with_children

6/10

Pleasant

09 Dec 2025

Simon

Staff was courteous and great location. The room was ok, a little dated. The shower head needs adjusting. Only one of the two elevator worked. Wish breakfast started earlier to accommodate the marathon runners on Sunday morning.

Partner

10/10

Exceptional

05 Dec 2025

maryori

Jeejej

6/10

Pleasant

03 Dec 2025

Angela

I booked this hotel because it said it was a suite and because of the Marriott name. I was very disappointed. My husband and I kept passing it because we thought it was an abandoned building. The room had torn carpet, some of the wallpaper was torn, the windows looked like they had never been cleaned. One of the towels had stains on it. The closet where the iron was at, was so small we thought we were going to break something trying to get the iron out. The area by the pool looked like it hadn't been cleaned. There were spider webs and tiles were broken. Our room faced an alley which was where trash was picked up early in the morning. Whoever took the pictures for the advertisement did a great job, because it did not look anything like the pictures. I never would have thought this was owned by the Marriott. Sometimes, when we have booked rooms through Expedia, we're told that we have a \"certain\" type of room because of how we booked the room as though our room has been downgraded. I don't know if that was the case here, but I will not be returning and I do not recommend it to anyone.

Leisure Family

8/10

Excellent

01 Dec 2025

Robert

good

10/10

Exceptional

01 Dec 2025

Caryn

Great location if you are going to the Majestic! Friendly staff, room was comfy, water pressure was great.

2/10

Poor

26 Nov 2025

Karen A

We killed live roaches and checked out after one night.

8/10

Excellent

24 Nov 2025

Sanjuana

Good customer service
Except both shampoo and body wash where completely out in the room

Self

8/10

Excellent

23 Nov 2025

Avis

Overall good place to stay. During night do hear trucks outside. Rooms well kept

Leisure Partner

10/10

Exceptional

17 Nov 2025

jorge

Excelent

10/10

Exceptional

17 Nov 2025

Lloyal H

Clean room most staff friendly and welcoming.

8/10

Excellent

17 Nov 2025

Kokila

Good

10/10

Exceptional

17 Nov 2025

Joe

The staff was great and the room was very clean excellent place to stay

Partner

8/10

Excellent

05 Nov 2025

Jonathon

Good room facilities

Leisure Partner

10/10

Exceptional

04 Nov 2025

Maria

Very nice hotel

Leisure Family

10/10

Exceptional

03 Nov 2025

Maria

Clean

Leisure

8/10

Excellent

02 Nov 2025

Sandra Lynne

Room was clean. Staff was friendly. Location was great! One block to the river walk.

10/10

Exceptional

30 Oct 2025

JENNIFER

I would definitely recommend this hotel

10/10

Exceptional

30 Oct 2025

Eliseo

Clean hotel and friendly staff

Leisure Family

6/10

Pleasant

20 Oct 2025

Kevin

The buttons for the elevator were physocally broken on the 1st and 4th floors like someone had bashed them. My room, 401, smelled of cat pee and mold. Turns out the AC was draining onto the carpet, which i discovered when some of my luggage was wet in the morning and i stepped onto cold wet floor near the window in the morning. The bathroom exhaust vent didn't work also leading to excess moisture in the room. The outlets were all EXTREMELY loose. Even a basic phone charger wouldnt stay plugged in most of the sockets.

Otherwise the place was nice.
And really close to the venue I was attending.The street noise was excessive, but that is the city's problem. Having a valet was nice, but not having on site parking is always going to be inconvenient for people coming and going.

Breakfast was fine. Not the best continental breakfast, the eggs in the english muffin sandwich were hard and chewey. The lower floor for the dining and pool area smelled like chlorine and sunscreen(?) mosr people seemed to get their food and go back upstairs. I ate there since my room smelled worse.

Staff was nice and helpful.

I made no use of the kitchen amenities in the room but was surprised to see them. In the future i wouldnt mind staying longer and actually cook for myself in the room.

Leisure Self

10/10

Exceptional

19 Oct 2025

Kelli

AC cool. Room clean and fully stocked.

Self

2/10

Poor

19 Oct 2025

Huvence

They relocated me to another hotel which was completely different than what we paid for.

Leisure Family

8/10

Excellent

07 Oct 2025

Liem

Leisure Family

10/10

Exceptional

07 Oct 2025

Marvin

Great service and personnel.
Nice breakfast included.
Very nice location.

Leisure Self

8/10

Excellent

07 Oct 2025

Angela

Great location for the Riverwalk and Alamo. The Market was also less than a mile away.

10/10

Exceptional

01 Oct 2025

Roger

Nice play to stay and had plenty of shopping and restaurants nearby.

Partner

10/10

Exceptional

28 Sep 2025

LILIA

Clean rooms location

Leisure Family

8/10

Excellent

13 Sep 2025

Ashley

The hotel is great; however, if you are a light sleeper, this may not be the best location. Since it’s in the city, you can hear everything from people yelling to buses or cars passing by.

Business

10/10

Exceptional

09 Sep 2025

Pamela

Everyone was pleasant and helpful. I was surprised at the completeness of the kitchen area! Came in handy on the day it rained hard all day. The desk clerk offered an umbrella so I could walk to Walgreens, so helpful!

Leisure Self

8/10

Excellent

09 Sep 2025

Patty

very good location. walking distance to alamo and river walk and other areas. parking is not available. only valet and it’s expensive. but their are many parking lots close by for a fee. rooms are comfy.

Leisure Family

6/10

Pleasant

09 Sep 2025

Eneinice

Expected better service.

When on our way, we attempted to call the hotel for parking information, front desk would not answer their phone. Ended having to talk to a cop and Another hotel’s staff and parked a block away (by Walgreens) in a multi level parking for $15/day, which was fortunately the most cost friendly route anyway. Paid for a suite with a king bed and sofa bed, but got a queen bed and no sofa bed, when I inquired with the front desk they stated rooms aren’t guaranteed through third parties, but nowhere in my booking did it state that. However, the room received was very clean. The room only had the bathroom mirror that would fog up if you took a shower, it was a struggle to get ready for the concert we were attending. Breakfast buffet was varied and has good item selection: waffles, toppings, fried eggs, sausage, diced hash browns, oatmeal, cereal, toast, yogurt, muffins. At 8:55am they were closing up the buffet doors to start cleaning.

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Chelsea

You could genuinely tell the staff was happy. Everyone who worked there was super friendly and helpful!

Leisure Partner

10/10

Exceptional

05 Sep 2025

Patricia

Had a very pleasant stay. Staff were friendly and helpful.

Leisure Family

10/10

Exceptional

03 Sep 2025

Ezekiel

Hotel was very clean and AC worked great

Leisure Partner

10/10

Exceptional

02 Sep 2025

William

We had a wonderful time very close to everything.

Friends_and_family Family

4/10

Poor

02 Sep 2025

Holly

The location is great. Valet overcharged me. No local parking within a couple blocks so it seemed to be the best option. The first room was molded, smelled terrible, the curtain was torn and had something brown on it. We were moved to another room that had toothpaste on the walls in the bathroom, more mold on the ceiling, and was right by the elevators so it was constantly noisy. Walls are thin, that didn't help. There was a lot of banging we heard throughout the night, couldn't figure out what it was. Room service had to be requested, which we were never told to request them. The window unit had a hard time keeping up with the room temp. It stayed humid in the room - which it was a rainy weekend. The bed was horribly hard and sunken in toward the middle. I wouldn't stay there again if the rooms were free.

Leisure Family

10/10

Exceptional

02 Sep 2025

Adrian

Great location and walking distance to everything. Only issue was the shower had cold water.

Friends_and_family Friends

6/10

Pleasant

01 Sep 2025

Melissa

Weekend getaway for my husband and I. Location perfect in downtown. hotel staff great. Will never stay on first floor rm 103 again. Very noisy, window but frosted glass so it’s like no window, people in the street knocking on window as walking by. AC gets very cold, beds were too hard for me but husband liked it. Didn’t have breakfast or swim in pool.

Partner

10/10

Exceptional

01 Sep 2025

Jayaprakash

Very well maintained, it is near to river walk and Alamo.

6/10

Pleasant

31 Aug 2025

Brittney

Great place to stay but...

The stay was nice. My only concern was there was fresh paint on the door that caused it to stick, so you will have to put in a little effort to open and close the door. My family and I had 4 different suites so we noticed this in at least 3 out of 4 of the rooms. Also, the television in my room was not working (i.e. the guide and internet tv) but I did notify the receptionist and she said they would look into it. Valet is $45 a night for parking and we were told there was no self parking at this location. Breakfast was good for what it offered but make sure you get down there before 8am because they will run out of food and coffee, depending on the crowd.

Overall the stay was okay, nice location to attractions (i.e. Alamo, Riverwalk, mall, restaurants ,coffee shops, and etc.) but I do believe it could have been better.

Friends_and_family Family

8/10

Excellent

29 Aug 2025

Joel

The hotel was great and room was really nice. Only thing is I didn’t see that it was valet only which was a bummer other that it was a great place to stay

Business_and_leisure Family

10/10

Exceptional

19 Aug 2025

Ineye

Within a block of the Riverwalk.

4/10

Poor

15 Aug 2025

Dale

too much noise

10/10

Exceptional

10 Aug 2025

Lessie

The room and overall experience was great. They had a happy hour in the bottom floor on Fridays and Sat that allowed you to meet other travelers. On a sad note the ac was either too cold or too hot. Blew right on you at the desk or in bed. If you turned it up it got too hot in the room.

Business

10/10

Exceptional

10 Aug 2025

Nicholas

I enjoyed the black out curtains and tv abilities.

Business_and_leisure Partner

2/10

Poor

09 Aug 2025

Virginia

8/10

Excellent

06 Aug 2025

Daniel

The close access to restaurants and downtown Riverwalk

8/10

Excellent

04 Aug 2025

David

Great location for attending a concert at the Tobin Center. Property a bit dates. Staff was great! Thank you!

Leisure Partner

6/10

Pleasant

02 Aug 2025

Chris

OK stay

Pool was way too small, breakfast was ok but not great. Room was really small. Everything was clean and everyone was super friendly. Ok

Friends_and_family Family

2/10

Poor

30 Jul 2025

Eunice

Room smelled very bad , no hot water , house keeping barged in around 7:30

Business_and_leisure Partner

10/10

Exceptional

29 Jul 2025

Melissa

Great location.

We were surprised with the complete kitchen. The room was spacious and clean. It was located in walking distance to many great restaurants and attractions. The price was very affordable.

Business

6/10

Pleasant

26 Jul 2025

Ellie

Nice staff, great location, steps away from the River Walk. However, the fire alarm rang multiple times throughout the night and the following day. We also found a bug on the mattress of the sofa bed. The parking website, hotel staff, and valet parking crew gave 3 different answers on the latest car pickup times. Overall, it was an okay stay but some parts were chaotic.

Leisure Family

10/10

Exceptional

20 Jul 2025

Kelly

Great location, great staff.

Leisure Family

6/10

Pleasant

17 Jul 2025

Tammy

Some of the front desk staff were great. Others were cranky and not helpful. The housekeepers were very sweet and helpful. The actual property was not clean and the furnishings were worn out. Breakfast everyday was yummy, fresh, and had some good entree varieties.

Business Family

4/10

Poor

14 Jul 2025

Diana

Staff was great but the mirror fell when we were sleeping also the sofa bed did not fit correctly so I don’t sleep good

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Carrie

Spur of the moment

Hotel was clean and staff friendly, its central location made great for riverwalk.

Partner

10/10

Exceptional

12 Jul 2025

Lucero

Best hotel in SA!

Our checkin in was a breeze with friendly all around friendly staff, clean yet spacious rooms and the entire hotel smelled beautiful. We very much enjoyed their weekend early evening snack/drink hour in the breakfast area and how close the hotel was to everything! Originally stayed 2 nights on the 2nd floor suite but decided to add an extra night and got an amazing view but a bit smaller suite on the top floor corner. We highly recommend this stay for anyone. :)

Partner

2/10

Poor

11 Jul 2025

Daniel

Marriott overbooked their hotel and then sold our reservation to another company, so my wife and I had to walk ourselves and our luggage down the street into another (non-Marriott) hotel. To make matters worse, the valet systems at the two hotels were not compatible, so we had to valet from the Marriott hotel while staying at entirely different hotel.

8/10

Excellent

08 Jul 2025

Daniel

Location with no parking.

Great location but there was NO parking unless valet or walk 2 blocks.

Partner

6/10

Pleasant

07 Jul 2025

nancy

Breakfast was not good. It was hard to regulate the hot water in the shower. Rooms are too small.