Name: Westin Riverwalk San Antonio
Address: 420 West Market Street, San Antonio, 78205, US

Westin Riverwalk San Antonio

San Antonio - TX · United States

420 West Market StreetView location

100 reviews shown

10/10

Exceptional

02 Aug 2026

Iris

Clean room and friendly staff.

10/10

Exceptional

31 Jul 2026

DENISE

The hotel was fantastic. It is very clean, and the staff members are friendly and professional. Very festive atmosphere.

8/10

Excellent

30 Jul 2026

Jerry

It is a beautiful property right on the riverwalk walking distance to everything you'd need. My balcony room on the 8th floor corner was perfect though there was a very musty smell to the room at first. I think that might be a condition of the location being in such hot weather though as they offered another room which has the same smell. Wasn't that much of a bother and over the next hour or so the smell dissipated. The front desk was very accommodating. Have the bolognese at Zocco restaurant; it's excellent. My only complaint is that I had to call housekeeping every day (literally) to get my room cleaned. And then on the last day, when I wanted to sleep in, they were knocking on the door at 9 AM to clean the room ... on the day I was checking out? They need to work on communications between the front desk and housekeeping as it seems information is not being sent or received. Other than these few inconveniences, it was a very nice stay.

4/10

Poor

27 Jul 2026

Michal

Great location, poorly maintained. Room safe did not work, had to use hotel safety deposit box which staff could not open readily. There were several other maintenance issues. Staff was responsive but didn’t really seem too concerned about fixing issues.

6/10

Pleasant

26 Jul 2026

Oscar

Our room was not as cold as I would like but overall it was a nice place.

10/10

Exceptional

26 Jul 2026

Erika

Amazing stay, cool views and walking distance to relevant venues

10/10

Exceptional

22 Jul 2026

Arun

Awesome

4/10

Poor

19 Jul 2026

Diana

The room was very damp and humid and uncomfortable and the “queen” beds were very small.

10/10

Exceptional

19 Jul 2026

Nicole

Everything was perfect

Partner

10/10

Exceptional

17 Jul 2026

Juan Carlos

Excelente service

Family

10/10

Exceptional

14 Jul 2026

Alicia

Overal great stay

10/10

Exceptional

14 Jul 2026

Dennis

Definitely enjoyed our visit and will be lodging here again soon.

10/10

Exceptional

13 Jul 2026

Eddy

Great place, location, clean, friendly

Partner

4/10

Poor

13 Jul 2026

Matilda

No, just no. Sub par hotel with 2 star hotel amenities. The staff was great, hotel needs work and add ben fits if you’re going to charge 300$ per nighy

Business

2/10

Poor

10 Jul 2026

David

Disappointing stay they don't make up the room during the day.

Friends_and_family Friends

10/10

Exceptional

10 Jul 2026

David

Irene was amazing. She gave great customer service at the front desk. From her Excellent welcome and on boarding, the whole weekend was very special. I wish you could also track down the maid that was cleaning the rooms Saturday, July 4. She spoke all Spanish. She was cleaning a room a few doors down on our side of of the hotel. We need a towels for that night and even though she didn’t speak English, she listened and she understood with my little Spanish. She not only brought me types of towels, but she brought toiletries, which was such a nice touch. I did leave her a tip in the room. I tried to find her when we came back that day, but she was already done with our floor her and Irene were amazing. Well done team.

Partner

10/10

Exceptional

09 Jul 2026

Jose

rooftop pool was amazing

10/10

Exceptional

07 Jul 2026

Angie

540 was a great room! It has a balcony that overlooks the river walk.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Ofelia

Not what I was expecting for the $$ staff was nice the room was okay it needs to be cleaned better especially the bathroom and shower it also felt outdated the way they built the shower doors with a big gap the water gets out. The balcony was smaller than expected they only provided one chair in a room that accommodates two people!

Partner

10/10

Exceptional

07 Jul 2026

Patricia

Staff was great. Valet parking attendants were amazing and helpful

Partner

10/10

Exceptional

06 Jul 2026

MARICELA

My stay at this hotel was excellent! There was a small issue that Alfredo took care of promptly and we had a enjoyable stay. The staff's customer service exceeded my expectations. Great location, loved the ambiance of the area and hotel. Will definitely be returning to this location.

Partner

4/10

Poor

05 Jul 2026

John

First they carved me 100 dollars for incendentials and in the morning the charged me 128 dollars more because they send my incidents was not enough . We had to go our whole stay with NO INTERNet because they did not work in any of the rooms and after three days still no Internet
We left to go to breakfast and do some shopping we came back at 2 and no one cleaned our room of gave us fresh towels I had to complain at front desk and they finally came at 4 pm
I will never be staying at the Westin in San Antonio riverwalk ever again

Partner

10/10

Exceptional

04 Jul 2026

EDWARD

$60 to park on the property. $40 and $25 across the street. $10 2 blocks away. Wonderful area The Riverwalk. Plan on walking everywhere... 10 min walk.

Partner

6/10

Pleasant

03 Jul 2026

Mandy

The positives:

Great location. We were able to walk to many sites. The parking garage is directly across the street. If you do not want to pay the valet rates, you can just download the Parkit app and pay directly and you'll save $20 per day.

The hotel is just off the main vein of the Riverwalk which is very nice. Much quieter than being on the Main vein with all of the traffice and restaurants.

Nice decor and upkeep. (Minus the pride flags everywhere.) Everything was clean and well kept.

The negatives:

Do not get a city view room. The road noise is terrible. Both nights were filled with drag racing and revving engines. We were on the 7th floor and the noise lasted into the middle of the night. Maybe if you book the Riverwalk side it will be quieter.

The breakfast is very expensive, but if you go next door to The Contessa, you can get a better breakfast for a better value.

The pool area has limited seating and we were not able to enjoy the amenities there because there was no room for us.

If you are sensitve to harsh smells, the lobby is unbearable. They constantly have it smelling very strong. I could not stay in the lobby at all because the fragrance was so unbearable. It wasn't like that in our room or other areas of the hotel.

Partner

6/10

Pleasant

01 Jul 2026

Kerry J

We were on the 11th floor with a riverwalk view. The hallway felt damp & had a milder musky odor. But the room had a strong musky/moldy/mildewy smell & felt damp. We asked to change rooms, same problem. We used a floor fan but it didn’t help. The ventilation system blew out musty/moldy/mildewy smell which could be detrimental to health, especially if a person is immunocompromised. From outside looking up, we could see steaks of mold going down the brick along several rooms, including ours. Whether or not that is related to the smell in the room, it didn’t help/looked bad. I asked my concern to be forward to management before we left. I think more should be done to fix the smell before it causes something serious. The main lobby was fine, employees were friendly, and the location was great. So it was disappointing to have the dangerously strong smell situation in the room. For that reason, I CANNOT recommend the Westin on the River Walk.

Partner

8/10

Excellent

28 Jun 2026

Nicholas

Close to all the attractions

Family_with_children

10/10

Exceptional

28 Jun 2026

Jose

We had a wonderful stay! The staff was incredibly friendly, helpful, and provided excellent service throughout our visit. The hotel has plenty of great spaces to relax and hang out, creating a fun and welcoming atmosphere. Its location right on the River Walk is perfect, with easy access to restaurants, bars, shops, and attractions. I would definitely recommend this hotel and would gladly stay here again.

Family

10/10

Exceptional

26 Jun 2026

Augustine

Great Place

6/10

Pleasant

21 Jun 2026

ANDREW

Hair on the bathroom floor, shower door leaks onto the floor when I reported to the front desk they told me it was normal in every room due to poor design. They said \"that's why we leave extra towels in the bathroom\". Coffee stand is long wait times and only 1 clerk. Coffee machine in room was dirty and they offer cheap coffee and no creamers. Carpet was smelly also. $800 for 2 nights was a waste of money.

10/10

Exceptional

16 Jun 2026

Stephanie

Great Stay and great location!

Partner

6/10

Pleasant

16 Jun 2026

John

This hotel is well located on the Riverwalk and within a short walk of most downtown attractions ( including the Alamo) and restaurants. The staff is fine. The property looks a bit rundown and old. Our room was overlooking the Riverwalk with a small balcony, which was nice, but the room could use a thorough cleaning. Our companions room had a leaky bathroom, and when we checked in we overheard a couple requesting and receiving a room change because their room was not clean and had a bad smell. The coffee kiosk had a decent range of items for breakfast. The onsite restaurant was ok but expensive for breakfast.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Jonathan

Great customer service the layout of the hotel was nice and gave easy access to the riverwalk the hotel team was very helpful and accommodations were on point.

Partner

10/10

Exceptional

08 Jun 2026

Samantha

Partner

2/10

Poor

07 Jun 2026

Aurora

Formal Complaint Regarding Hotel Stay

Hello,

I would like to file a formal complaint regarding my stay.

First, our balcony has been unusable due to a bee infestation, which has created both a safety concern and a significant inconvenience during our visit.

Additionally, our room was not serviced today. Despite calling the front desk several times, the bed was not made, and housekeeping did not arrive until approximately 6:30 PM. This level of service is unacceptable and falls well below the standards reasonably expected during a hotel stay.

These issues have significantly impacted our experience, and I am requesting an appropriate resolution for what has been a very disappointing stay.

I would appreciate a prompt response regarding how these concerns will be addressed.

Family_with_children

10/10

Exceptional

02 Jun 2026

Sandy

Enjoyed our stay,

Family_with_children

10/10

Exceptional

02 Jun 2026

henry

The hotel is very nice tha balcony room was excellent I will be back soon

10/10

Exceptional

30 May 2026

Josh

Great property on the river walk, highly recommend

10/10

Exceptional

25 May 2026

Kenchee

Everything was great except the hardness of the pillows.

Partner

10/10

Exceptional

25 May 2026

Trish

Right on the riverwalk. Great views.

Self

2/10

Poor

25 May 2026

Tiffany

Beautiful hotel.
Pool said it was heated it was not, and too cold to go in.
There was construction one night so loud that we couldn’t sleep and the Concierge said they had no idea what we were talking about and made no report or compensation.

Partner

8/10

Excellent

24 May 2026

molly

Well located, great staff and really comfortable rooms. The pool is a little small but the DJ was a great perk.

Partner

8/10

Excellent

16 May 2026

Victor

Great location on the riverwalk. Had some issues with the A/C and the restroom was not super clean. We would stay again.

Partner

10/10

Exceptional

13 May 2026

Edith

The breakfast menu has good choices, very fresh and tasty.

Partner

10/10

Exceptional

29 Apr 2026

juan

Clean and friendly hotel awesome service

Family

10/10

Exceptional

29 Apr 2026

Angie

Great place to stay at! Beds are incredibly comfortable!! Everytime we've gone its been pleasant. Staff especially at the front and helping with luggage also housekeeping does awesome!

Friends

6/10

Pleasant

28 Apr 2026

Samantha

our room had a leak in the bathtub, and the ac was not working to the full capacity but our stay wasn't spent in the room majority of the time we were out and about so it wasn't a big issue for us, we love the beds and the comfort of it, great location easy walk to the riverwalk and the shops. we stay here frequently!

Partner

8/10

Excellent

27 Apr 2026

Louis

Breakfast was very good.

4/10

Poor

27 Apr 2026

Chris

Pretty much done w all things Marriott. The last few stays at any Marriott chain hotels have been pretty bad. Marriott’s answer: we’ll throw some point on your rewards account.

This stay was the last straw.

First of all, the Westin Riverwalk is in need of a refresh.

10/10

Exceptional

27 Apr 2026

elizabeth

Tanya Rangel was our room attendant and helped with replenishing whatever we needed. She was friendly and approachable. Thankful for her genuine service💚Rachel front desk was very friendly too.
Enjoyed our stay!

Partner

10/10

Exceptional

27 Apr 2026

Sandro

Great

10/10

Exceptional

26 Apr 2026

joe

Clean room great desk service and valet. Will book again !

Partner

10/10

Exceptional

26 Apr 2026

Michelle

Very beautiful hotel, with some cleaning improvements needed. Easy access to river walk

10/10

Exceptional

26 Apr 2026

Phillip

Great location and excellent rooms. Valet paws easy and convenient. Will definitely stay there again.

Partner

6/10

Pleasant

26 Apr 2026

JOHN

Bed was too small for 2.

Family_with_children

8/10

Excellent

23 Apr 2026

Dijon

Enjoyable

Partner

10/10

Exceptional

22 Apr 2026

Pragalbh

yes

Family_with_children

10/10

Exceptional

21 Apr 2026

Lanae

Loved it! Will be coming back

10/10

Exceptional

16 Apr 2026

CHRISTINA

Beautiful hotel

8/10

Excellent

10 Apr 2026

KaSundra

Clean room but needed minor maintenance.

Self

8/10

Excellent

06 Apr 2026

Mark,Gloria

Wonderful, well trained and attentive staff. I was hospitality mgmt with Marriott Corp in the eighties and was quite impressed with the training and overall courtesy this staff displayed with my every encounter during our stay.

Family

10/10

Exceptional

31 Mar 2026

Jeremy

Very pretty Hotel, maintained wonderfully. Great food and beverage options, right on the Riverwalk, super great staff. We would go back anytime.

Family

10/10

Exceptional

29 Mar 2026

Gerard

no hot breakfast

6/10

Pleasant

26 Mar 2026

Jacob

The rooms were clean however the shower had rust and mold at the base. The elevator took over 10 minutes to arrive due to many guests. Took the stairs which had old furniture packed in areas. Hard to find the exits due to lack of signage.

10/10

Exceptional

25 Mar 2026

Michael

We enjoyed our stay at the Westin Riverwalk. Room was clean, comfortable and generously sized. The issue with the air conditioner was promptly resolved. Staff were excellent. Great location. Using the valet service is recommended.

Partner

4/10

Poor

24 Mar 2026

Sunati

The rooms were not available until 6 pm with lots of people waiting. They had some overbooking and malfunctioning equipment that day

4/10

Poor

24 Mar 2026

Shayla

Partner

10/10

Exceptional

23 Mar 2026

Veronica

N/a

10/10

Exceptional

23 Mar 2026

Jamie

Beautiful room!

Friends_and_family Family

2/10

Poor

22 Mar 2026

LeeAnn

The management was non existent. There were 60 people in line waiting to check-in. Many reserved rooms but they weren’t either cleaned or they overbooked and weren’t available. Our friend ended up sleeping on the floor in our room. Our other friend couldn’t get into her room until midnight.

The bar was so understaffed. The place was a crap show.

Do not recommend! Will never stay again!

8/10

Excellent

20 Mar 2026

Lorena Mark

Property good,need to work on elevator great location

Partner

10/10

Exceptional

17 Mar 2026

Kelly

Was great for the conference I attended. Found everything very nice.

Business Self

10/10

Exceptional

17 Mar 2026

Randy Lynn

If you are going to stay in San Antonio the Westin is the only option, most of the cool stuff is within a mionutes walk, the valet service is crazy efficient.

Family

10/10

Exceptional

16 Mar 2026

Emmanuel

A nice San Antonio riverwalk hotel. 11/10

Friends

8/10

Excellent

16 Mar 2026

Susana

Pool was ok, expensive room service, valet was having a lot of issues

Family_with_children

4/10

Poor

16 Mar 2026

Jonatan

Ballet parking is a complete mess. They charge you depending on vehicle type or brand (I guess). If you can, just drop your bags in the front and park on your own.

10/10

Exceptional

15 Mar 2026

Robert

I absolutely loved the Westin Riverwalk hotel. It’s gorgeous! The staff was incredibly friendly, the rooms were nice, especially the ones with a balcony view of the river. The beds were amazing! Parking was beyond easy. The garage is right across the street, so you can valet or self-park. I give this hotel ten out of ten!

Family

6/10

Pleasant

15 Mar 2026

Kim

The elevator was nightmare.
We had to wait over 30 minutes Everytime we needed to go anywhere.
Won't return

10/10

Exceptional

15 Mar 2026

Aaron

Had not problems my stay was fantastic!

Family_with_children

8/10

Excellent

15 Mar 2026

Christian

Great atmosphere to relaxing close to the important areas on Riverwalk and restaurants

Family_with_children

2/10

Poor

09 Mar 2026

Rebecca

Room was next to the Elevator- nothing but loud noise, bathroom handle was leaking water and had a funny smell. river side view is okay but nothing too out there- billing needs more help, they ran my card for “accidents of 100” but charged over 250

Partner

10/10

Exceptional

07 Mar 2026

Maria

Staff was very friendly

Partner

10/10

Exceptional

05 Mar 2026

ystvan

Parking was difficult

Partner

10/10

Exceptional

02 Mar 2026

Kathy

The staff was absolutely wonderful, the riverwalk setting with the holiday lights glistening off the balcony patio doors was magical. Pay the extra to have a room on the riverwalk side with the outdoor patio, it’s was well worth the enjoyment, especially during the holiday season. The hotel and rooms were fabulous and the location was easy to walk to many places. We had a wonderful trip!

Family

10/10

Exceptional

28 Feb 2026

Abigail

The room was spotless and the staff was excellent!

4/10

Poor

26 Feb 2026

Irene

Ordered Riverwalk view room. Got a room looking at a building.
Mgt wouldn’t change.
Outlets didn’t work
Room was not cleaned one day

Partner

10/10

Exceptional

25 Feb 2026

Angelica

Clean and at the river walk

6/10

Pleasant

20 Feb 2026

Joan

The carpets should be replaced very old and fringed on the entrance of the room. The shower on off knob did not work. Bathroom sink faucet was an issue. The outside on our balcony was very dirty. The patio furniture was in poor condition. The heavy sliding door did not close properly and was very dirty. The hotel itself had an impressive overall appearance. However, the rooms need better attention. The staff was very hospitable.

Family

4/10

Poor

17 Feb 2026

Fred

Yes I had to call to get it cleaned and towels and bath supplies restoked.

Partner

2/10

Poor

15 Feb 2026

Josilyn

The GM said she canceled my reservation and I better receive a refund. The Westin refuses to park full size trucks and insisted that I park 4-6 blocks away and walk back. I am a woman that is absolutely not comfortable walking back at night alone. Horrible service.

10/10

Exceptional

09 Feb 2026

kathy

This place is spectacular! The rooms are classy and clean! The location is the best! Tables & chairs right on the riverwalk to relax & enjoy! Only one other hotel offers this. The parking was a breeze! They have valet parking that leaves all the troubles to them! Not the other hotels there! The valet went above and beyond the call of duty for us. We had tons of luggage and a huge dog with us. They handled it all! I’ve stayed in others on the riverwalk and let me tell you. This one is the best! I also love their premium beds! Top notch!

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Kelly

Nice clean room,great bed and the staff was very friendly and knowledgeable.

Business

10/10

Exceptional

30 Jan 2026

Rachel

I had a problem with the room and the front desk was so helpful to resolve the problem!

10/10

Exceptional

30 Jan 2026

Michael

Great location, spacious room, professional staff, lots of amenities

Partner

8/10

Excellent

27 Jan 2026

Madalyn

Everything was clean and good staff service. Just had a hard time reaching the front desk when i needed help.

Leisure Partner

6/10

Pleasant

25 Jan 2026

vanessa

Was given a handicap room, shower awful! It seems they are short staffed and the second day the room was not cleaned. Heater in the room too warm and turned it off. I have stayed here many times but never again. Not the same as before!

Leisure Partner

10/10

Exceptional

22 Jan 2026

Karine

It was a busy day so we got our room late. Elevator situation was terrible but it was NYE so I can understand.
Everything else was good. We really enjoyed seeing the NYE fireworks from our room’s balcony.

Business_and_leisure Family

10/10

Exceptional

20 Jan 2026

Meredith

Hotel is in a great location downtown! Check in was quick and easy. Staff friendly! Room was spacious. Wish our balcony had two chairs to sit. Would recommend for staying downtown and would stay again!

Partner

10/10

Exceptional

18 Jan 2026

Stacy

Great location in a quiet area of the Riverwalk yet walkable to many sites, restaurants, and other entertainment venues.

Leisure Self

8/10

Excellent

15 Jan 2026

Jessiah

Nice location and walkable to most places on the river walk.

However the rooms were dated and elevators made terrible noises. Room was clean. Staff was super nice and helpful. Not sure it’s worth the price.

6/10

Pleasant

12 Jan 2026

Nina

We had asked for the pull out sofa to be made. They said it had sheets and everything. It did not. We kept calling with no success. Finally at midnight a security guard brought up the sheets so we could make it ourselves. Disappointed in the lack of service.