Westin Riverwalk San Antonio

United States , San Antonio - TX
SAN ANTONIO, 420 West Market Street
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100 reviews shown

6/10

Pleasant

28 Apr 2026

Samantha

our room had a leak in the bathtub, and the ac was not working to the full capacity but our stay wasn't spent in the room majority of the time we were out and about so it wasn't a big issue for us, we love the beds and the comfort of it, great location easy walk to the riverwalk and the shops. we stay here frequently!

Partner

8/10

Excellent

27 Apr 2026

Louis

Breakfast was very good.

4/10

Poor

27 Apr 2026

Chris

Pretty much done w all things Marriott. The last few stays at any Marriott chain hotels have been pretty bad. Marriott’s answer: we’ll throw some point on your rewards account.

This stay was the last straw.

First of all, the Westin Riverwalk is in need of a refresh.

10/10

Exceptional

27 Apr 2026

elizabeth

Tanya Rangel was our room attendant and helped with replenishing whatever we needed. She was friendly and approachable. Thankful for her genuine service💚Rachel front desk was very friendly too.
Enjoyed our stay!

Partner

10/10

Exceptional

27 Apr 2026

Sandro

Great

10/10

Exceptional

26 Apr 2026

joe

Clean room great desk service and valet. Will book again !

Partner

10/10

Exceptional

26 Apr 2026

Michelle

Very beautiful hotel, with some cleaning improvements needed. Easy access to river walk

10/10

Exceptional

26 Apr 2026

Phillip

Great location and excellent rooms. Valet paws easy and convenient. Will definitely stay there again.

Partner

6/10

Pleasant

26 Apr 2026

JOHN

Bed was too small for 2.

Family_with_children

8/10

Excellent

23 Apr 2026

Dijon

Enjoyable

Partner

10/10

Exceptional

22 Apr 2026

Pragalbh

yes

Family_with_children

10/10

Exceptional

21 Apr 2026

Lanae

Loved it! Will be coming back

10/10

Exceptional

16 Apr 2026

CHRISTINA

Beautiful hotel

8/10

Excellent

10 Apr 2026

KaSundra

Clean room but needed minor maintenance.

Self

8/10

Excellent

06 Apr 2026

Mark,Gloria

Wonderful, well trained and attentive staff. I was hospitality mgmt with Marriott Corp in the eighties and was quite impressed with the training and overall courtesy this staff displayed with my every encounter during our stay.

Family

10/10

Exceptional

31 Mar 2026

Jeremy

Very pretty Hotel, maintained wonderfully. Great food and beverage options, right on the Riverwalk, super great staff. We would go back anytime.

Family

10/10

Exceptional

29 Mar 2026

Gerard

no hot breakfast

6/10

Pleasant

26 Mar 2026

Jacob

The rooms were clean however the shower had rust and mold at the base. The elevator took over 10 minutes to arrive due to many guests. Took the stairs which had old furniture packed in areas. Hard to find the exits due to lack of signage.

10/10

Exceptional

25 Mar 2026

Michael

We enjoyed our stay at the Westin Riverwalk. Room was clean, comfortable and generously sized. The issue with the air conditioner was promptly resolved. Staff were excellent. Great location. Using the valet service is recommended.

Partner

4/10

Poor

24 Mar 2026

Sunati

The rooms were not available until 6 pm with lots of people waiting. They had some overbooking and malfunctioning equipment that day

4/10

Poor

24 Mar 2026

Shayla

Partner

10/10

Exceptional

23 Mar 2026

Veronica

N/a

10/10

Exceptional

23 Mar 2026

Jamie

Beautiful room!

Friends_and_family Family

2/10

Poor

22 Mar 2026

LeeAnn

The management was non existent. There were 60 people in line waiting to check-in. Many reserved rooms but they weren’t either cleaned or they overbooked and weren’t available. Our friend ended up sleeping on the floor in our room. Our other friend couldn’t get into her room until midnight.

The bar was so understaffed. The place was a crap show.

Do not recommend! Will never stay again!

8/10

Excellent

20 Mar 2026

Lorena Mark

Property good,need to work on elevator great location

Partner

10/10

Exceptional

17 Mar 2026

Kelly

Was great for the conference I attended. Found everything very nice.

Business Self

10/10

Exceptional

17 Mar 2026

Randy Lynn

If you are going to stay in San Antonio the Westin is the only option, most of the cool stuff is within a mionutes walk, the valet service is crazy efficient.

Family

10/10

Exceptional

16 Mar 2026

Emmanuel

A nice San Antonio riverwalk hotel. 11/10

Friends

8/10

Excellent

16 Mar 2026

Susana

Pool was ok, expensive room service, valet was having a lot of issues

Family_with_children

4/10

Poor

16 Mar 2026

Jonatan

Ballet parking is a complete mess. They charge you depending on vehicle type or brand (I guess). If you can, just drop your bags in the front and park on your own.

10/10

Exceptional

15 Mar 2026

Robert

I absolutely loved the Westin Riverwalk hotel. It’s gorgeous! The staff was incredibly friendly, the rooms were nice, especially the ones with a balcony view of the river. The beds were amazing! Parking was beyond easy. The garage is right across the street, so you can valet or self-park. I give this hotel ten out of ten!

Family

6/10

Pleasant

15 Mar 2026

Kim

The elevator was nightmare.
We had to wait over 30 minutes Everytime we needed to go anywhere.
Won't return

10/10

Exceptional

15 Mar 2026

Aaron

Had not problems my stay was fantastic!

Family_with_children

8/10

Excellent

15 Mar 2026

Christian

Great atmosphere to relaxing close to the important areas on Riverwalk and restaurants

Family_with_children

2/10

Poor

09 Mar 2026

Rebecca

Room was next to the Elevator- nothing but loud noise, bathroom handle was leaking water and had a funny smell. river side view is okay but nothing too out there- billing needs more help, they ran my card for “accidents of 100” but charged over 250

Partner

10/10

Exceptional

07 Mar 2026

Maria

Staff was very friendly

Partner

10/10

Exceptional

05 Mar 2026

ystvan

Parking was difficult

Partner

10/10

Exceptional

02 Mar 2026

Kathy

The staff was absolutely wonderful, the riverwalk setting with the holiday lights glistening off the balcony patio doors was magical. Pay the extra to have a room on the riverwalk side with the outdoor patio, it’s was well worth the enjoyment, especially during the holiday season. The hotel and rooms were fabulous and the location was easy to walk to many places. We had a wonderful trip!

Family

10/10

Exceptional

28 Feb 2026

Abigail

The room was spotless and the staff was excellent!

4/10

Poor

26 Feb 2026

Irene

Ordered Riverwalk view room. Got a room looking at a building.
Mgt wouldn’t change.
Outlets didn’t work
Room was not cleaned one day

Partner

10/10

Exceptional

25 Feb 2026

Angelica

Clean and at the river walk

6/10

Pleasant

20 Feb 2026

Joan

The carpets should be replaced very old and fringed on the entrance of the room. The shower on off knob did not work. Bathroom sink faucet was an issue. The outside on our balcony was very dirty. The patio furniture was in poor condition. The heavy sliding door did not close properly and was very dirty. The hotel itself had an impressive overall appearance. However, the rooms need better attention. The staff was very hospitable.

Family

4/10

Poor

17 Feb 2026

Fred

Yes I had to call to get it cleaned and towels and bath supplies restoked.

Partner

2/10

Poor

15 Feb 2026

Josilyn

The GM said she canceled my reservation and I better receive a refund. The Westin refuses to park full size trucks and insisted that I park 4-6 blocks away and walk back. I am a woman that is absolutely not comfortable walking back at night alone. Horrible service.

10/10

Exceptional

09 Feb 2026

kathy

This place is spectacular! The rooms are classy and clean! The location is the best! Tables & chairs right on the riverwalk to relax & enjoy! Only one other hotel offers this. The parking was a breeze! They have valet parking that leaves all the troubles to them! Not the other hotels there! The valet went above and beyond the call of duty for us. We had tons of luggage and a huge dog with us. They handled it all! I’ve stayed in others on the riverwalk and let me tell you. This one is the best! I also love their premium beds! Top notch!

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Kelly

Nice clean room,great bed and the staff was very friendly and knowledgeable.

Business

10/10

Exceptional

30 Jan 2026

Rachel

I had a problem with the room and the front desk was so helpful to resolve the problem!

10/10

Exceptional

30 Jan 2026

Michael

Great location, spacious room, professional staff, lots of amenities

Partner

8/10

Excellent

27 Jan 2026

Madalyn

Everything was clean and good staff service. Just had a hard time reaching the front desk when i needed help.

Leisure Partner

6/10

Pleasant

25 Jan 2026

vanessa

Was given a handicap room, shower awful! It seems they are short staffed and the second day the room was not cleaned. Heater in the room too warm and turned it off. I have stayed here many times but never again. Not the same as before!

Leisure Partner

10/10

Exceptional

22 Jan 2026

Karine

It was a busy day so we got our room late. Elevator situation was terrible but it was NYE so I can understand.
Everything else was good. We really enjoyed seeing the NYE fireworks from our room’s balcony.

Business_and_leisure Family

10/10

Exceptional

20 Jan 2026

Meredith

Hotel is in a great location downtown! Check in was quick and easy. Staff friendly! Room was spacious. Wish our balcony had two chairs to sit. Would recommend for staying downtown and would stay again!

Partner

10/10

Exceptional

18 Jan 2026

Stacy

Great location in a quiet area of the Riverwalk yet walkable to many sites, restaurants, and other entertainment venues.

Leisure Self

8/10

Excellent

15 Jan 2026

Jessiah

Nice location and walkable to most places on the river walk.

However the rooms were dated and elevators made terrible noises. Room was clean. Staff was super nice and helpful. Not sure it’s worth the price.

6/10

Pleasant

12 Jan 2026

Nina

We had asked for the pull out sofa to be made. They said it had sheets and everything. It did not. We kept calling with no success. Finally at midnight a security guard brought up the sheets so we could make it ourselves. Disappointed in the lack of service.

4/10

Poor

11 Jan 2026

Patrick

Treadmills inop,’TV’s in workout room inop, one one elevator in four worked.’

10/10

Exceptional

09 Jan 2026

Katalina

Clean room, the staff was all amazing!!!! The bell hop even entertained my kids while I checked out!

Leisure Family_with_children

8/10

Excellent

08 Jan 2026

tiara

Beautiful view . The only discrepancy was that the refrigerator never got cold so all of my food which was really good food, spoiled. Also, the towels in the bathroom had hair all over them as if someone brushed their hair over them and they were never changed. Other than that the view was beautiful

Business_and_leisure Partner

10/10

Exceptional

08 Jan 2026

Kimberly

Great location

10/10

Exceptional

05 Jan 2026

Marcus

Great location by the river. Rooms were immaculate. Will come again

Leisure Family

8/10

Excellent

05 Jan 2026

Chris

The Westin Hotel is a very nice older hotel but in need of some maintenance. Elevators are loud and the doors slam. Also, whenever our neighbors showered it sounded like a jackhammer above our room. Fortunately they were friends of ours and didn’t shower at inconvenient times.

I have to say though, the highlight of our stay was our server on two different occasions, DeNay. She is an absolute gem!

6/10

Pleasant

05 Jan 2026

pamela

None

Leisure Family

10/10

Exceptional

05 Jan 2026

Arthur

Good

8/10

Excellent

02 Jan 2026

Jose

The room and the amenities were good. The noise level from a squeaking elevator was terrible, and the noise from the people next door was equally as bad.

Partner

2/10

Poor

02 Jan 2026

Erica

Stay here if you want your card to be charged twice for valet parking and want to check in hours later after the allowed check in time. I will never be staying here again. We get there at check in time, our room was not ready. I was asked who I was with I said another adult and 1 child. The staff then assumes, \"oh your husband and child\". I was there with my partner(a woman), I felt automatically uncomfortable. No need to assume. The staff then hands me 2 drink coupons to excuse the late room check in. We go to the restaurant, almost 2 hours and no text that our room was ready. I go to the front and ask the status then continue to tell me it is not ready yet ans proceeded to give me 2 more drink coupons. I wanted my room NOT more drinks. This staff member proceeded to \"talk to her supervisor \" and says a room is ready just not the one I requested. This place isn't cheap. I wanted to stay where I requested and paid more for. Hotels are strict with the early check out but don't expect your room to be ready by 4pm. If you have plans the day of check in, good luck!!! DON'T STAY HERE!

Leisure Family

8/10

Excellent

02 Jan 2026

Joel

Forgot that breakfast was included

Leisure Family

10/10

Exceptional

02 Jan 2026

Jennifer

Very clean rooms. Extremely helpful staff. Lovely accommodations. From the first person to see you to checking out and everyone in between were very kind.

Business_and_leisure Family

2/10

Poor

01 Jan 2026

LaKusha

I wasn’t satisfied with my stay. They had issues with the elevators. Had to wait in long lines every time I leave out of the hotel or go down stairs to get something to eat from the restaurant. Two days in a row I called down stairs several of times and no one answered the phone so I had to go down stairs to the front desk. My room was on the 12th floor went to warm my food on the fourth floor where the microwave is at and it was gone, called down stairs to inform them that the microwave was gone but they never brought another one up. I noticed my fiancé mirror on his truck on the passenger side has a scratch on it. The whole time we were there we didn’t drive anywhere. I won’t stay there again wasn’t satisfied. They suck!!

Partner

10/10

Exceptional

01 Jan 2026

Monica

Beautiful property, clean, comfortable bed! Spacious room

Leisure Family

4/10

Poor

01 Jan 2026

Jollyn

Check-in time was not acceptable, the “premier” rooms were dressed last apparently so they weren’t even ready at 4pm check-in. The river view was full of dead trees and not worth the cost. The sliding door was very hard to slide making it difficult to enjoy the balcony easily. We did have AC issues that were addressed pretty quickly which was a bonus. One day there was only 1 working elevator out of 4 making lines long to get up and down.

Leisure Pet

2/10

Poor

01 Jan 2026

Curtis

Our room wasn’t ready until two hours after the 4:00 check in time. We weren’t informed it was ready even though we were told we would receive a text once there was one available. A text was sent after I went back to the front desk to ask if we had a room yet. It was very disappointing. Management did compensate us the next day by adding some extra loyalty points to our rewards account. We were told that they were behind in having rooms ready due to so many late checkouts. It seems that something like that should be controlled by operations in order to ensure timely check ins for incoming guests.

Leisure Family

6/10

Pleasant

31 Dec 2025

Howard

Well it was not disclosed that you had to pay $70 a day to park. There was nowhere to get snacks at night. Walls very thin. Did not make beds, did not restock coffee or towels. Very expensive for not that great of a room. I would compare it to a Best Western.

Partner

10/10

Exceptional

30 Dec 2025

Claudia

Cozy, perfect for our anniversary trip!

Partner

10/10

Exceptional

29 Dec 2025

Secundino

Great location…

4/10

Poor

29 Dec 2025

Daniel

The internet was really bad I couldn’t even open my bank app. When I went down to ask the staff wasn’t helpful at all. I am a member and didn’t even care to pay for internet they just didn’t had. I been staying there for years but CS has really changed.

10/10

Exceptional

29 Dec 2025

GUILLERMO

Very nice and clean rooms

Leisure

10/10

Exceptional

28 Dec 2025

Kevin

Excellent, spacious room. Staff was professional, and immediately addressed a minor issue we had with the room next to us. Location, location, location. Walk out the rear of the hotel onto the riverwalk. Cannot beat the location. Parking at the hotel, and in the area is expensive, as can be expected in any major city downtown.
Would definitely return.

Leisure Family

10/10

Exceptional

28 Dec 2025

Mishelle

Staff was awesome and the bed.....HEAVENLY

Leisure Partner

6/10

Pleasant

28 Dec 2025

Michelle

Room was alright

Leisure Family

8/10

Excellent

28 Dec 2025

William

Room ok

4/10

Poor

27 Dec 2025

Bethany

The room wasn’t super clean, but the biggest issue was the noise and elevators. We were next to the custodial door and it was slammed shut what felt like once an hour, all through the night. The street noise was unbearable as well, but I get that’s difficult to manage. The elevators were incredibly slow, at all times. We asked if we could use the stairs but were told no. For the price of this hotel, there should be minimal noise at night, and a much better elevator system. I was excited to enjoy the heavenly bed but with the noise, I didn’t get any sleep.

Leisure Pet

10/10

Exceptional

27 Dec 2025

Randall

Did not try breakfast

Leisure Partner

6/10

Pleasant

27 Dec 2025

Arlene

It was clear they were short-staffed Christmas week. The public bathrooms were not being maintained, the room wasn’t cleaned until evening one day, and only one out of 4 elevators were working, and soap dispenser in shower was empty.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Marcia

The hotel was clean, staff were friendly and helpful. Great location

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Patricia

All of the above and the shower and beds were amazing.

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Paul

Room was clean, staff were courteous. I love the location of the Westin due to it being away from all the commotion on the Riverwalk. The elevators, however, were noisy and clunky. The hotel has 4 elevators but on the first 2 days of my stay, there is only one that is working

Leisure Partner

10/10

Exceptional

23 Dec 2025

Garland

We had a marvelous stay at the Westin Riverwalk. Pure Texas hospitality. Our room was spotless. Every staff member spoke to us in the halls. The concierge was extremely helpful in finding us tickets to the Riverwalk Lighting.

One Note. You can park a block away in two directions for $10 a night.

Partner

10/10

Exceptional

22 Dec 2025

Maria

Fun to be right on the river. Appreciated the restaurant set up. Valet parking was not very efficient though.

Partner

6/10

Pleasant

21 Dec 2025

Chinh

There were \"technical difficulties\" we were told. Only 1 elevator worked when we were there so there was always a line to use it. My room was freezing even though we cranked it up to 80, but it never got warmer. They never came to fix it because they were busy fixing the elevator. At 10:30p they did switch rooms for us, but by that time, we were tired and sleepy from the day. In additional, the parking there for 1 night was 65 bucks! It wasn't worth it.

Leisure Family

6/10

Pleasant

21 Dec 2025

Mark

The room was average and seemed a little out dated. The view “which was the main reason I booked the room, “to have a view of the riverwalk during Christmas “ wasn’t the best. The house keeper accidentally walked into my room, she said she must of had the wrong room number and I was informed after I booked there was actually no spa on the premises. I will not be going back. But this is just all my personal experience.

Leisure Partner

10/10

Exceptional

20 Dec 2025

robert

Great location and parking. Very nice room!

Leisure Partner

8/10

Excellent

20 Dec 2025

Colin

Pretty good overall.

Partner

10/10

Exceptional

19 Dec 2025

Kareen

Beautiful hotel!

Leisure Family

10/10

Exceptional

19 Dec 2025

Misty

Great

Partner

8/10

Excellent

18 Dec 2025

Kenneth C

Front desk staff was excellent.
There was a problem with evening room service not answering room calls or front desk calls. The menu provided was not what was available. That staff seemed to be disinterested or simply confused about the situation and said the kitchen had shut down their ovens for the evening even though there was over two hours left of service.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Gary

Gorgeous room, very quiet and a real comfortable bed.

Partner

10/10

Exceptional

15 Dec 2025

Armando

Great location

Friends_and_family Family

8/10

Excellent

15 Dec 2025

MELISSA

Hotel was nice, staff was pleasant. My only complaint was the balcony was a partial juliet balcony, which was not stated in the booking. I say partial juliet because it was the smallest juliet balcony that ive ever seen. You could barely fit onto it. And it certainly wasnt comfortable. My whole reason for booking rhis hotel was for the balcony. So that was disappointing.

Leisure Family

10/10

Exceptional

14 Dec 2025

Anitza

The room was ready earlier than expected and we we able to enjoy room balcony and view. Front desk was very friendly and helpful.

Leisure Partner

2/10

Poor

10 Dec 2025

Yoshi

Poor customer service, filthy rooms. Valet didn't even acknowledge us. One bed had crumbs under the sheets and the second had what looked like pepper under it's sheets. Can't confirm but suspect bedbugs. Elevator button had brownish substance smeared all over it and appeared to be dripping. Left immediately. Preferred to spend 5 hours in the airport lobby than one more minute in that hotel.

Friends_and_family Family