Riverwalk Plaza Hotel

United States , San Antonio - TX
San Antonio, 100 Villita Street
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100 reviews shown

10/10

Exceptional

18 Jun 2026

Steve

The room has s clean. It’s good for long weekend trips

Family_with_children

8/10

Excellent

18 Jun 2026

Christian

Great place to visit.

Family_with_children

2/10

Poor

18 Jun 2026

Liliana

8/10

Excellent

17 Jun 2026

Shannon

Our room was clean and quiet. The staff was friendly and helpful when we had questions.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Russell

Rooms were clean. The restaurant food was good but the tables were worn and the floor needed painted.

Partner

10/10

Exceptional

16 Jun 2026

Mark D

Location to the Riverwalk was excellent as well as the breakfast menu. Tv was not good

Family

4/10

Poor

16 Jun 2026

David

Our 4 day stay at the Riverwalk Plaza.
Clerk Service good. Pool supposed to be open at 9 AM didn’t open till 930 and had no towels and trash cans were still overflowing. Room. Water pressure low but adequate. Bathroom sink is not secured to the wall. Turning on the hot or cold water is so tough to accomplish. It moves the whole sink away from the wall. No microwave. Coffee maker, pushing the button to turn it on turned the whole assembly over spilling water. TV, remote controls were challenging. On our first night we determined that one remote turned on the TV and the other remote switch channels. On our second night neither remote was working so we called for service and was left with only one remote. That one remote allow us to switch channels, but not turn off the TV so we ended up putting bath towels to cover the TV at night in order to go to sleep. Elevator floors, and what appears to be brass walls were not addressed . The floor still has spill marks. The walls had fingerprints, smudges, and stuff. Toilet has no slow close lid. Overall, staff service was excellent, courteous, very professional and showed up every time we called within three minutes. Will we be staying there on our next trip…probably not.

Partner

2/10

Poor

16 Jun 2026

Jose

No good

Family_with_children

6/10

Pleasant

16 Jun 2026

Beatrice

It had a smell in the room and 200 for damage when there were damage in the room already

Partner

2/10

Poor

15 Jun 2026

Gerardo

Mold on the walls staff didn’t clean room when I ask

Friends_and_family Family

2/10

Poor

15 Jun 2026

Marcee

Room wasn’t nice looking. The wall decor was falling off the wall. The bathroom door didn’t close properly. It had a “dingy” smell. The room had zero drawer space for us to unpack. I was really disappointed in this property.

Family_with_children

6/10

Pleasant

15 Jun 2026

Jenna

Affordable

Partner

10/10

Exceptional

15 Jun 2026

San Juana

Everyone very friendly cleanses was amazing

Family

8/10

Excellent

15 Jun 2026

Jorge

Great location, friendly staff

Friends_and_family Family

2/10

Poor

15 Jun 2026

Luis

No internet wifi was super slow never worked. TV wasn't working because of no internet

Family_with_children

8/10

Excellent

15 Jun 2026

Tina

Satisfied with stay. Great location for what we were attending, while there.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Cynthia

Do not stay here! I would never wish to stay at this hotel unless it were my absolute last option! I booked a room with a balcony which I was told didn’t exist. Indeed they do exist but for some reason there must had been none available. I reserved and paid for one so that was the first disappointment of many. The rooms are as clean as could possibly be for a hotel of its age so I have zero complaints where that is concerned and commend the cleaning staff. The walls are super thin and you can literally hear every single thing your neighbor is saying. I was on the fifth floor in a double room just doing a staycation with a friend. We didn’t expect it to be five star but did expect to feel safe. We did not feel safe and contemplated just leaving in the middle of the night driving back to our homes in San Antonio. It was not an expensive stay but regardless a miserable one.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Emirys

Close to places around the Riverwalk. Restaurant was nice I love the mini taco which I ate twice in a row. So good. The Cafe side was ok wishing they expand the menu to a more breakfast kind not just pastries and coffee. Room was very close to the pool, clean and have toiletries inside the shower like shampoo and conditioner and body wash. the pool was big enough for a nice swim or just hang out. Chairs and sofas were well maintained and pool has towels which is a must sometimes. All areas of the hotel were well kept also open till 10 pm. No complaints. Minimum noise from other rooms. Would have like to have a waiter to asked for drinks at the pool but you can bring your own too. Overall a great place to stay I enjoyed the mini 4 day vacay. Will come back.
Emirys L

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Patricia

Everyone extremely friendly and helpful

Family

8/10

Excellent

12 Jun 2026

Earl

We liked how it was close to the nightlife and easy to Uber.

Partner

10/10

Exceptional

11 Jun 2026

Christian

Had a really good experience with their staff and valet services. Location was perfect and convenient access to food/ cafe without leaving the hotel. Room was clean as well.

Partner

2/10

Poor

11 Jun 2026

Tere

The room was so filthy, the ceiling had a leak and we woke up with bug bites! I will never be coming back!

Family_with_children

10/10

Exceptional

10 Jun 2026

Raul M Miron

I definitely like the location its just in the heart of Riverwalk, a little noisy but its understandable for summer vacation and kids, the only thing is because it has not free breakfast is more expensive that other good hotels, other than that we fully recommend it.

2/10

Poor

10 Jun 2026

Lyn

My family traveled to San Antonio to bury our oldest brother. I was unable to make it because someone had to care for our 98yrs old mom. I wanted to add someone to one of our 4 rooms and was given a very hard time. I spoke to someone who had no compassion and suggested that my family stay somewhere else. If one of the rooms wasn't connected to a flight and we had more than 5 days til travel I would have canceled all 4 rooms and in fact stayed somewhere else. The general manager never called me back. I called the hotel 4 days in a row to try to get some help. When i gave up someone called me and conferenced the GM in. They told me to go back to expedia that they could help me. I called Expedia to find out i would have to pay extra to just add a name to the double room that i had booked. I would not send my enemy to this place. The property is in need of an upgrade. The furniture is very old, fraying and stained in some places.

Family

2/10

Poor

09 Jun 2026

Ricardo

Horrible we drove 14hrs to Texas from Colorado we were exhausted to mention we have a newborn we night one we were woke up to remodeling in the next room so loud then tried to call for manger was told he wouldn't be in till Monday I asked to be moved to another room and was told there were sold out day 2 woke up to the door opening n closing and drills Horrible then we said ok let's go swimming we couldn't do that the pool was so disgusting
Did I mention the room was not cleaned well when we arrived the next day we had to wait a whole day to get our room cleaned we were the last room just Horrible by the way come Monday still couldn't talk to the manager Anthony he wasn't available .

Family_with_children

10/10

Exceptional

09 Jun 2026

Cindy

Staff was helpful and rooms were clean.

Partner

8/10

Excellent

09 Jun 2026

Cirilo

It's okay

10/10

Exceptional

09 Jun 2026

Ronnie

The staff was very friendly. Seceil was very helpful!

Family_with_children

8/10

Excellent

09 Jun 2026

Sasha

Cute hotel. Close to everything walking distance.

Friends

2/10

Poor

08 Jun 2026

Berenice

I am extremely disappointed with my stay at this hotel and would not recommend it to anyone.

Upon arrival, my room was not ready, despite checking in at the scheduled time. After waiting, I was finally given a room that had an overwhelming bleach smell, making it very uncomfortable to stay in. The room did not feel fresh or properly prepared for guests. The pictures online definitely do not match the actual rooms. The room looked much older.

To make matters worse, the air conditioning barely worked and could not maintain a comfortable temperature. The room remained uncomfortable throughout my stay, and it was clear that maintenance issues had not been properly addressed.

What was most frustrating was the lack of customer service. Hospitality starts with customer service, and unfortunately this hotel failed in that area. Guests should feel welcomed, valued, and respected, but that was not my experience. Based on the poor service I received, I would not stay here again and would not recommend this hotel to others.

For the price paid, this experience was completely unacceptable. Between the room not being ready, the strong chemical odor, the malfunctioning air conditioning, and the unhelpful staff, this was one of the worst hotel experiences I have had. I will not be returning and cannot recommend this hotel to anyone looking for a comfortable and welcoming stay.

Partner

8/10

Excellent

07 Jun 2026

Areli

We enjoyed our stay here all of the staff were very friendly & helpful! It was clean & always smelt nice. We enjoyed the pool especially the quiet hour at night it was very peaceful. We loved the bar we had a couple drinks there atmosphere was pleasant! The only thing we didn’t like was the ac control we constantly had to make sure it was on if not the room would get really hot.

Partner

6/10

Pleasant

07 Jun 2026

Kris

I would describe this location as a budget location. The lobby was nice and new and updated. The rest of the areas we stayed in were not. Soap dispensers in the room were falling off the walls, the hallways had a lot of obvious wear and tear and appears to be outdated. Staff was very pleasant and helpful. The gym was useless as the treadmill and some of the machines were broken. If your looking for budget type place it is fine. Location was decent and within a decent walking distance to downtown tourist areas.

Family

8/10

Excellent

07 Jun 2026

Rose

It’s an older hotel, but I am old too.
The pool was so cloudy, you couldn’t see your feet in 3’ of water. It seemed dirty, and not from chemicals Other than that it was fine. The river walk and restaurants were within a few minutes walk.

Family_with_children

8/10

Excellent

06 Jun 2026

Angela

Customer service and staff was excellent. However, the property itself was out dated and in need of repairs and updates. Wall fixtures coming out, shower/tub had rust and soft spots. Doesn’t seem like it’s been updated in a while.

Partner

10/10

Exceptional

06 Jun 2026

Aaron

The location and staff were great. When I went to use the pool it had a green color and a bunch of floating debris.

Partner

8/10

Excellent

06 Jun 2026

MAYRA

Good location. You are able to access the river walk quickly.

2/10

Poor

05 Jun 2026

Ponda

Online photos were deceiving. Hotel was outdated, very nasty, room smelled like mildew. Was given another room only to find the FRIDGE SITTING IN THE SHOWER! My son’s room also had a smell, last night of stay water starting dripping down in the bathroom and eventually the ceiling fell down. General manager, Anthony Farrah never followed up, refused to take our calls and didn’t return our calls when we reached out. By the way my son did not receive a refund and I was charged even though I left the property the night I checked in due to the conditions of the rooms.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Anisa

We enjoyed our stay. Employees were friendly and helpful

Family

10/10

Exceptional

05 Jun 2026

Eduardo

Hotel was awesome to stay in. Great location.

Partner

4/10

Poor

05 Jun 2026

Todd

I recently stayed at Riverwalk Plaza and unfortunately, my experience did not match what was advertised on Expedia. The photos online did not accurately reflect the outdated condition and overall cleanliness of the property. The room itself felt old and not as clean as I expected.

On a positive note, the staff was friendly and helpful throughout my stay, which I truly appreciated.

The outdoor pool area was decent, but the rest of the property, including the bar and restaurant downstairs, felt very outdated and not well-maintained. The restaurant was quite dirty, the drinks were disappointing, and the food was mediocre at best.

Overall, I was disappointed with the accommodations and felt the hotel did not live up to its online presentation. I will likely be staying at the Hilton on my next visit instead.

Family

8/10

Excellent

05 Jun 2026

Natchanan

We had a great stay at this hotel. The staff were very friendly, welcoming, and helpful throughout our visit. The valet service was fast and efficient, making check-in and check-out very convenient. Our room was clean, comfortable, and well-maintained. Overall, a wonderful experience, and we would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Mariah

We had an amazing stay, perfect location & friendly staff! No complaints!

Family_with_children

10/10

Exceptional

05 Jun 2026

Rayshawn

Great location adjacent to paid parking and next to riverwalk

Partner

10/10

Exceptional

04 Jun 2026

keisha

Clean,safe,helpful,and great location

10/10

Exceptional

02 Jun 2026

Hector

They have a projector and played the spurs westerns finals game and staff was super cool even made accommodations to watch it comfortably will book here again

Friends

8/10

Excellent

02 Jun 2026

steven

Very nice location, a couple issues with the room that were promptly resolved by the staff.

Family_with_children

6/10

Pleasant

02 Jun 2026

Anthony

Hotel was great and in a great location. The building is obviously an older property and it shows in some places, but no complaints. The only problem was that the hotel smelled like weed on every floor we visited (room on 6, cousins room on 5, and pool on 4). While I don’t have an issue with smokers in general, the “smoke free” hotel rule is NOT enforced. When my cousin complained, they brought Lysol to add fragrance to her room and recommended she open the window, saying they can’t enforce the rule at all… I would stay there again for the price, but it would have been nice to know about this beforehand.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Humberto Andres

Was very nice and clean the room

Self

10/10

Exceptional

01 Jun 2026

Alvaro

All good

8/10

Excellent

01 Jun 2026

Denise

Hallways were dirty - rooms felt old and not well kept but lobby was nice and staff were great

Family

6/10

Pleasant

31 May 2026

Patricia Y

I booked this hotel cause it looks absolutely gorgeous in the pictures. The lobby is very beautiful, great location. The rooms were OK definitely needs more cleaning if you have OCD like me and can pinpoint different spots in the room and in the bathroom got me pretty disgusting. I feel like the hallways had a weird musky smell. The river walk view wasn’t as I expected. It would be. I definitely do have to admit the safety of this hotel is their top priority. You must scan your key card in order to use the elevator to get to your room. I extremely appreciate how safety was. The cleaning the rooms and hallways must be worked on a little bit more. Some of the wallpapers in the hallway was missing. The walls are very thin. We were on the fourth floor and we can still hear people from the first floor honking the horn.

Pet

10/10

Exceptional

31 May 2026

Mauanna

Amazing friendly staff. Great convenient location. Love the patio. Microwave requested and immediately brought to room. Recommend!

Family

8/10

Excellent

31 May 2026

Paul

The hotel was nice, staff was helpful and friendly. Very clean. The only downfall is when you book it doesn’t tell you about the $200 deposit charged or that there is no parking available without having to pay or having to use valet parking at the hotel. Otherwise it was a nice experience.

10/10

Exceptional

31 May 2026

Janene

Amazing staff. Valet guys were funny and helpful

Partner

10/10

Exceptional

31 May 2026

Oscar

Great place to stay love the balcony view

Partner

10/10

Exceptional

30 May 2026

Lelaine

Very Nice staff Beautiful hotel

Business

10/10

Exceptional

30 May 2026

Emisney

Very Nice staff Beautiful hotel

Business

6/10

Pleasant

30 May 2026

Misty

The executive suite was small. Limited hot water in the shower. The pool was nice until we saw that the water was murky.

Family_with_children

10/10

Exceptional

30 May 2026

Marc

Location is perfect. Walking distance to the river walk is right across the street. Rooms are immaculate, very affordable. Wonderful experience.. would definitely book again.

Partner

6/10

Pleasant

30 May 2026

Gabriel

The room wasn't what we expected but the pillows where excellent . The TV romote had no battery in it. There was no breakfast and had to go to the Riverwalk for breakfast. For the price u expected something better

Family

8/10

Excellent

30 May 2026

stefanie

Hotel was clean, great location on the Riverwalk, super helpful/friendly staff!

Friends_and_family Family

10/10

Exceptional

30 May 2026

quanitta

Good place to stay

Business Family_with_children

10/10

Exceptional

30 May 2026

Laura

Friends

6/10

Pleasant

29 May 2026

Arthur

Valet people were very kind .

6/10

Pleasant

29 May 2026

Colleen

We stayed in the presidential suite. It was just average. Gave off an old vibe. Had to call maintenance for a TV that didn't work and a closet door that was stuck. The scent pipes through the vents in common areas was nice. Staff are great!

Family_with_children

8/10

Excellent

28 May 2026

Adryana

Shout out to the nice maintenance man, I think his name tag said Scoot but he was very helpful and nice, we had an issue with our toilet being loose and the ac being loud. They changed our room, which we appreciated. The lobby was very well maintained, we didn’t find the pool inviting but at least they have one. The hotel is conveniently located. We would stay again. Thank y’all

Partner

8/10

Excellent

28 May 2026

Julia

Family_with_children

10/10

Exceptional

28 May 2026

Nathan

Pleasant stay. No direct riverwalk acces and valet parking only so that is a negative but everything else was great.

Friends_and_family Family

8/10

Excellent

28 May 2026

Brian Douglas

Hotel was very nice. The staff was great. All our request was answered and taken care of promptly. We did have a couple issues in the room that were really not an inconvenience but were addressed quickly. Parking is by valet or Park off property at a ridiculous price. Valet was very nice and greeted us coming and going. Did not have to wait long for vehicle to be brought to us. I would definitely stay here again in the future. Thank you to the staff

Family

8/10

Excellent

28 May 2026

Susan

The staff were very helpful and kind. The hotel is very clean and close to alot of different options! The room had an “older” smell to it but was very clean. Would stay here again!

Family_with_children

8/10

Excellent

27 May 2026

Walter

Staff always ready to assist you with whatever your needs are. The outdoor pool not as large as some, was clean at all times, and a friendly place for play. Hardworking bar personnel, inviting atmosphere with true professionism. A must to again...

Self

10/10

Exceptional

27 May 2026

Frank

Nice rooms, helpful staff, close to Riverwalk restaurants, bars and shops

Friends_and_family Family

10/10

Exceptional

27 May 2026

Corbin

I stayed here to go to a friend’s wedding and I had a great time. The hotel was very nice. It is only a two or three minute walk to the main business area of the Riverwalk. The staff was very friendly and the valet service was quick and efficient. The only things that could be improved was the ventilation fan in my bathroom did not work very well and the freezer needed to be thawed out. Other than that, the hotel is great. I unfortunately did not have time to make use of the amenities.

Partner

4/10

Poor

27 May 2026

Luis

Parking was valet only, 40.00 to park on the same property. Pool had cloudy water, didn’t get in. Let down the shade and couldn’t get it back up. Elevator doors had smudged all over inside of doors. I understand this is an older hotel but it can be better maintained. I didn’t even have a remote for the t.v. . Honestly im a local resident and we just left back home didn’t even stay the night., just came back in the morning so that i could get my deposit back. Bad enough im out the room cost. I’ll know better next time, won’t be there.

Partner

10/10

Exceptional

27 May 2026

Elizabeth

Great place and staff was exceptional

4/10

Poor

27 May 2026

Karla

Room was clean although the first impression is that it was not because the hotel is so worn out. Location is great and staff were kind. Valet Parking is very expensive but you have the option to park at the lot right next to the property.

Family

10/10

Exceptional

27 May 2026

Rodolfo

Hotel is outdated but in a nice location

Friends_and_family Friends

2/10

Poor

26 May 2026

Doreen

Old hotel smell was bad. Needed key to ride elevator didn’t feel safe at location. Old Marriott’s cheaper and clean new updates

Partner

6/10

Pleasant

25 May 2026

Mohanram

Rooms are very small. Photos look modern but we were surprised to see the vintage building looked like a motel. Clogged wash basin in the bathroom. Parking is an additional 47$ a night.

Family

8/10

Excellent

25 May 2026

Ephraim

Good place for the money.

Family_with_children

6/10

Pleasant

25 May 2026

Paula

It was ok for one night, and the location was great, however it is very old and bathrooms were old and dirty

8/10

Excellent

25 May 2026

Gabriella

Location was amazing!! Close to the river walk and downtown city of san antonio. Staff was lovely and very helpful!

Partner

10/10

Exceptional

24 May 2026

VANESSA

Not a bad stay for the location and price! Rooms are small my shower water was never hot, but the room was very clean. I would stay again if the price was right. We wished the pool stayed open until 11!

Family_with_children

10/10

Exceptional

24 May 2026

Tina

I love staying at this hotel. Its clean, the staff is great, the kids have fun there. This is the place to stay

Family_with_children

4/10

Poor

24 May 2026

Jonathan

Everything was okay but wife & I did find something that was not clean properly… 1). Theres was boogers on the way on the left queen bed. 2). Found a coffee stick on the floor (me & wife didn't make coffee that day) 3). Our little baby boy was playing with hes toys & we notice hes knees & feet was dark dirty. (Have pictures to show proof)

Family_with_children

10/10

Exceptional

23 May 2026

Andreas G

Clean, central location and a great deal.

Family

2/10

Poor

23 May 2026

Christine

No late check out available and didn't realize that was not an option beforehand; staff knock/pound on the door like you are in boot camp every ten minutes even before check out time and several guests were also upset the same day, not just me. One said “check out should be at 12:00 if this is how it is. We shouldn't get charged because we didn't know we would be treated this way the morning after.”
Went to relax and get away with my best friend but it was not something that happened. Who goes Drill Sargent on guests to get them out and basically kick them out? Will never stay there again.

Friends

8/10

Excellent

23 May 2026

Maria

Nice toom but Riverwalk view was limited. The area wasn't very wheelchair friendly, lots of stairs.

Friends_and_family Family

8/10

Excellent

23 May 2026

Sheri Martin del

You seriously gotta vacuum under the mattresses.there is so much dust and trash under there
The bleach scent is overpowering but the cleanliness is questionable due to the buildup of guck in the bathroom corners.

It’s a lovely hotel and would stay again if it was less dirty. It’s charming and most staff were polite.

Partner

6/10

Pleasant

22 May 2026

Maria Cristina

It’s an ok place to stay for 2 nights. The room needs some improvement. It’s old and way outdated. I didn’t use the safe, but if you advertise it, at least clean it.

Friends

10/10

Exceptional

22 May 2026

Valerie

Staff were helpful at check in and the valet parking easy. The car was parked inside the hotel building. Easy pick up when we and quick retrieval when we needed the car. The room was clean and quiet. The Riverwalk was accessible by a path and stairs across the street. However, there was not a scenic view of the river.

The restaurant on premises was good for breakfast. There is also a cafe for coffee and quick breakfast items we did not try. The bar was open late and the bartender was terrific.

The hotel was a perfect location for a daily trip to the Riverwalk and very affordable.

Partner

6/10

Pleasant

22 May 2026

Magbis

Unfortunately, the room looked nothing like what was advertised online. The bathroom was very dated, the water barely got hot, and overall it looked unclean and poorly maintained. The pictures were misleading, and the stay was disappointing compared to expectations.

Friends_and_family Family

2/10

Poor

22 May 2026

Silvia

Unfortunately, I was very dissatisfied upon arriving at the hotel, as the property did not resemble the photos advertised online. The hotel appeared outdated, poorly maintained, and not up to an acceptable standard of quality. I requested to be moved to a different room in hopes of receiving better accommodations; however, all alternative rooms offered were of the same disappointing condition.

Partner

8/10

Excellent

20 May 2026

sabyasachi

Nice place to stay! Rooms are cute and the pool is excellent. Also, location is very nice.

Partner

10/10

Exceptional

20 May 2026

Brenda Lee

Pool was clean and warm. Fresh clean towels at the pool. The staff was unbelievably friendly and so was Valet. I will definitely be back to stay again.

Family

10/10

Exceptional

19 May 2026

Jesus

Clean room with a good view of the riverwalk.

Friends_and_family Friends

8/10

Excellent

18 May 2026

Titilisee

Friendly helpful staff from the front desk, to housekeeping, to the valet. Great Mother’s Day weekend stay.

Partner

8/10

Excellent

18 May 2026

Roberto

No funciona bien el elevador , se abren y cierran las puertas

Partner

10/10

Exceptional

18 May 2026

Anginelle

Great service provided by all

Friends_and_family Family

2/10

Poor

17 May 2026

Sajiah

The valet staff is EXCELLENT. the property is nice in the lobby and I like older historic vibe hotels but the room has ZILCH updates. Tiny bathroom the room feel C+. Decent bed. That isn’t my issues. Be forewarned get the name of everyone you speak to and time date it because they didn’t honor their word and the manager argued with me about what I was told. I’m done. I have never left a bad review in all my years in hotels.com. She was RUDE and unimpressive.

Self