Name: Riverwalk Plaza Hotel
Address: 100 Villita Street, San Antonio, 78205, US

8/10

Excellent

03 Aug 2026

Elizabeth

We recently stayed in the presidential suite over the weekend. While the location was fantastic, within walking distance of all major points in the downtown area, I wanted to share some feedback about our experience. The Jacuzzi tub was nice, but it was just a standard tub with water and not a true Jacuzzi. Additionally, we encountered some issues with the room. The blinds didn't function properly, and we found the room to be unclean, including two roaches in the closet. On a positive note, the hotel lobby and restaurant were great, and the overall atmosphere was enjoyable. Thank you for your attention to these matters. I hope they can be addressed for future guests..

6/10

Pleasant

03 Aug 2026

Terri

.

10/10

Exceptional

03 Aug 2026

Jose

Great

8/10

Excellent

03 Aug 2026

Tino

Microwaves should be in the rooms.

2/10

Poor

02 Aug 2026

Christina

Our room was not what we expected, had to call for xtra towels (never came) also requested room to be cleaned no one ever came to clean it,

8/10

Excellent

02 Aug 2026

Daniel

Hotel OK. Could be better maintained & clean.

6/10

Pleasant

02 Aug 2026

Marcell

Convenient location. Nice staff. The room needed to be cleaned. The floor

8/10

Excellent

01 Aug 2026

juan

Na

4/10

Poor

01 Aug 2026

Connor

We found hair in our room and upon checking were told we were given 30% off our stay. After contacting Expedia they said no such discount was applied. Property lied.

10/10

Exceptional

31 Jul 2026

HECTOR

The room was clean

10/10

Exceptional

31 Jul 2026

Ramon

Great staff made the stay a great experience

2/10

Poor

31 Jul 2026

Junell

This hotel is Crack Alley Row. Do not be fooled by the lobby. The walls are scrapped up in the hallways, rugs in the hall looked like they haven’t been vacuumed in weeks, floors was filthy, shower head was disgusting, ceiling tiles were water damaged, linen had an hair on it, linen was soiled, and furniture was soiled. I left to get dinner to have them move me to another room and returned it was still unlivable!!

10/10

Exceptional

31 Jul 2026

Miguel

Great location excellent swimming pool great a/c in the room

6/10

Pleasant

31 Jul 2026

Alex

Elevator could have been cleaner and better maintained.

2/10

Poor

31 Jul 2026

Leslie

Everything is a bad about hotel and pay for a parking lot $40. The window is a bad damage.

10/10

Exceptional

30 Jul 2026

Cynthia

Place is hidden but we absolutely enjoyed our stay.

10/10

Exceptional

30 Jul 2026

Tremayne

We really enjoyed our stay at the Riverwalk Plaza! We were able to truly see the beautiful view and explore the walk in peace due to the convenient location

6/10

Pleasant

30 Jul 2026

Kevin

THE BAD, For the price it was terrible, dirty stains all over the couch, dirty rug, coffee table had metal pieces sticking out, the jet tub says it’s just a soaking tub, basically broken, broken lamps next to the bed, weird shutters connecting the bathroom and bedroom so no privacy if you have more than 1 guest in the room. Seemed like they were under staffed and also didn’t want to be there, unresponsive on the chat line as well. The noise was crazy loud thin walls and it felt like the building was shaking a times, and it Looks way better in the pictures. $42 a night to park in the garage or park out front and get a $50 ticket, if you stay more than one night the ticket is cheaper.
THE GOOD, the guy that brought some clean towels was nice.

10/10

Exceptional

29 Jul 2026

Joe

Nice accomodations

6/10

Pleasant

29 Jul 2026

Julio

La propiedad estaba bien ubicada el personal muy atento pero la propiedad si está muy deteriorada toma en cuenta que tienes que pagar un depósito de 100 dólares y el estacionamiento del hotel por $40

8/10

Excellent

29 Jul 2026

Rodrigo

It’s in a good location, close to the Square market and the Riverwalk

6/10

Pleasant

29 Jul 2026

Angela

Yes part of the river runs next to the hotel but the property was 4 blocks from the actual riverwalk where all the shops are

10/10

Exceptional

28 Jul 2026

Phyllis

Excellent staff ,convenient location near the River walk. Excellent location if you enjoy walking, running or biking.

6/10

Pleasant

28 Jul 2026

Andrey

Ncd

6/10

Pleasant

28 Jul 2026

James

Everything was ok till my wife went the the bathroom and the toilet rocked like you were on a roller coaster

6/10

Pleasant

28 Jul 2026

Mario A

The hotel is very nice, and it looks like they’re in the middle of renovating it. The location is excellent, which is definitely a big plus.

However, there are still a few things that need attention. In our room, the window blind didn’t work because it was missing the chain to raise and lower it. Also, the metal curtain rod above the window was loose and almost fell on us.

The pool also needed maintenance. The water was green and looked like it hadn’t been cleaned in several days.

Overall, the hotel has a lot of potential because of its great location, but it still needs some renovations and better maintenance to provide a better guest experience.

10/10

Exceptional

28 Jul 2026

Zain

Friendly staff. Great location. Great service.

6/10

Pleasant

27 Jul 2026

Eugene

Pool level rooms at louder ,later
Great for kids
Of you want more silence
Stay on other floor ..
Other than that Great Stay!!!!

8/10

Excellent

27 Jul 2026

Maria

Overall a good stay for one night. Parking a little steep. Was able to park at a meter parking.

6/10

Pleasant

27 Jul 2026

Paul

I love the historic building and access to everything downtown. I stay here often and it's always something disappointing. 😥😮‍💨 the last time I stayed the tub didn't drain and after a shower you would literally stand in a ft of water. This time as I was ready to shower there was no curtain and no one to help get me a shower curtain. As cleaning staff doesn't come in till 8. Made me late for my morning meetings.

8/10

Excellent

26 Jul 2026

Judith

Awesome location, wish there was breakfast available

8/10

Excellent

26 Jul 2026

Emily

The location of this hotel is perfect. It is at a very central point in the Riverwalk area. We were able to do valet parking at the hotel and walk the majority of our stay. The valet attendants were AMAZING!! And prompt.
The lobby of the hotel is amazing. The plant life, windows and textures made it feel high end.
There is always a movie playing in the lounge by the lobby. Which is good if you have kids or family, and you need extra space to stretch out for a bit.
There is ice cold fresh water waiting by the door. Which is a nice touch that welcomes you when you come in fr the heat.
We chose city view from our room. We had a nice view of the old courthouse.
The black out roman shade kept street light to a minimum.

The only two drawbacks we had are the noise level and room.
The walls are paper thin.
We could here normal conversation from outside on the 5th floor. As well as footsteps from the surrounding rooms. Door closures sounded like door slams. Chairs being moved echoed.
Some guests kept a later schedule than we did, so the noise level at night kept us up.
The room was mediocre.
For the quality and size of the lobby it seemed like a room from any other lower end hotel brand.
It was clean and smelled AMAZING but was pretty standard.

6/10

Pleasant

26 Jul 2026

Viviana

The bar tenders downstairs were a whole vibe! They def made our 4th fun.

Family_with_children

6/10

Pleasant

25 Jul 2026

Claudia

The room was clean but a little outdated upstairs in the rooms

6/10

Pleasant

25 Jul 2026

Nova

The property was in need of maintenance and cleaning. It was an older property. Could have been better cleaned or touch ups.

10/10

Exceptional

25 Jul 2026

russell

Staff was great, restaurant was nice and convenient, beds were comfortable

10/10

Exceptional

25 Jul 2026

Michael

Clean quiet room, friendly staff. Little pricey especially considering no breakfast.

10/10

Exceptional

25 Jul 2026

Mandi

Beautiful lobby but our room had a mold smell as well as visible mold. We had a pool view room. Just one large non opening floor to ceiling window that faced out into the walkway so we left it blocked for privacy. Our room was dark, dreary, and noisy. Our shower drain was slow to drain but on our last night it was very slow. Easy walk to restaurants at the River Walk.

6/10

Pleasant

25 Jul 2026

Kierra

Overall my stay was great. My only complaint is the bathroom. The shower gel and conditioner fell off the wall. The glass tray that holds the bar of soap in the tub fell off the wall too. The tub was rusty from missing spots of chipped paint. The toilet looked worn down. The paint was falling off the wall too

6/10

Pleasant

25 Jul 2026

Christy

No trashcan in bathroom. Coffee in room was garbage. Powdered and no creamer. Had to spend money in their coffee shop... a room for 4 people should automatically have 4 towels.

2/10

Poor

25 Jul 2026

Souzy

Worse place ever I have been

10/10

Exceptional

25 Jul 2026

Jessica

Clean but small but all n all great service..

4/10

Poor

25 Jul 2026

Sarah

Roaches, ac was not working and when called for fixing they said until morning which was no good and no rooms available to change into rooms bathrooms outdated , no enough towels for 4 people , shampoo was empty , hair on toilet seat pretty gross

6/10

Pleasant

24 Jul 2026

Curt

Ice machine was broken. Some mold on hotel floor and bathroom.

8/10

Excellent

22 Jul 2026

Alesha

Clean comfy room, and super helpful staff. The amenities in the room were just okay and the rooms were very thin walled so could hear a lot of things in the hallway and other rooms.

2/10

Poor

22 Jul 2026

Sophia

We booked and paid extra for a room with a balcony because it was one of the main reasons we chose this hotel. After checking in, we unpacked and settled into the room. It wasn’t until then that we discovered the balcony room had an issue—the blackout shades would not close all the way, leaving the balcony exposed and providing very little privacy. As three female guests, we did not feel comfortable staying in a room where the shades couldn’t fully close. We contacted the front desk, and they moved us to another room. While we appreciated being offered a replacement, the new room did not have a balcony, even though we had paid for one. We were downgraded to a less expensive room, yet no refund or adjustment was offered for the price difference.
Unfortunately, the second room had several maintenance and cleanliness issues:
* The bed frame was broken.
* The mini fridge had a strong, unpleasant odor.
* The glass table had visible stains and was not properly cleaned.
* There was water on the floor between the bed and the nightstand.
* The security latch on the door was broken, making us question the safety of the room.
By this point, we had already unpacked and moved all of our belongings once because of an issue that wasn’t our fault. We were exhausted and didn’t want to go through the hassle of packing everything up again, so we stayed despite the problems.
Overall, this was a very disappointing experience. We paid extra for a balcony room, had to move because of a privac

6/10

Pleasant

22 Jul 2026

Priscilla

I just think they need to make sure the elevators work on a daily basis

6/10

Pleasant

21 Jul 2026

Ronnyne

Deferred maintenance. Slow check in. Patchwork repairs, Loud guests with kids running down hallway. Wouldn't recommend.

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Jessica Ivelise

The front desk staff was great. Quick check in and efficient. The coffee shop was exquisite. The pool was not maintained properly and this was a downer because our family was traveling with a kid who wanted to enjoy this amenity. The hotel itself can use some maintenance to the rooms to update and match the lobby’s modernization and upkeep. Location was convenient.

Family_with_children

8/10

Excellent

21 Jul 2026

Pamala

The housekeeping staff really helped give this facility a four star! She was absolutely amazing and helped us with anything we needed. As for the rest of the staff, it was a little iffy.

Family_with_children

6/10

Pleasant

21 Jul 2026

Corinne

Rooms need some TLC.

6/10

Pleasant

20 Jul 2026

Janie

The room was nice and clean the first day but after that it look like they didn't even try to clean it up. The TV channel wouldn't work right in and out with the Internet. Was not what I expected at all good customer service yes and air condition but be careful they tried charging me at 2am in the morning for the room when I was going to pay when I got there like the reservation had on there anyway we had a great time in San Antonio Tx.

Family

10/10

Exceptional

20 Jul 2026

Tiffany

Room was great. Would be nice if the ac went lower than 68. It’s San Antonio and people go there to visit outside amusement parks.

Family_with_children

10/10

Exceptional

20 Jul 2026

Alek

3 day stay was great! would definitely book again…

Partner

2/10

Poor

20 Jul 2026

Jimmy

The gym was nothing like the pictures, the bathtub had parts falling off, put a do not disturb and still had staff coming in and out of my room… staff was rude as hell like we were an inconvenience for them, elevator was broken half our stay. Valet staff was also rude like it was an inconvenience for them to go get my vehicle. Don’t let the pictures fool you, this was not what I had expected.

8/10

Excellent

20 Jul 2026

Omar

good

2/10

Poor

20 Jul 2026

Chad

Elevator was not working so we had to take the stairs several times on Sunday, we were rushed to check out due to their $25 hour surcharge for every 30 minutes in room after check out time and the parking options were inconvenient and expensive. Lastly the bathroom was dirty and so was the air conditioning vents and ceiling in the room

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Raymond

Clean rooms and walking distance to Riverwalk

Family_with_children

4/10

Poor

20 Jul 2026

Malynn

This property needs renovation. The bar closed too early and after a long flight we couldn't get food. The rooms were less than desirable and just old, showers need to be recalked etc. We booked through Expedia and wanted to change hotels. This hotel would not refund our money even though we only stayed there one night!
The pool was not clean looking either.

Partner

10/10

Exceptional

20 Jul 2026

Carlos

We loved the convenience of this hotel, it was night next to a River Walk entrance. The price was very competitive and the staff was amazing. We will definitely stay here for our next visit.

Family_with_children

4/10

Poor

19 Jul 2026

Ahmed

When we checked in and right away noticed damp and moist sty smell. Once got to our room and upon walking the entire room, we noticed that the bathroom was in very bad condition. It had rust and the walls had patched that were not properly smooth, looked liked it some water damage in the past and they just painted over it. Sliding door handle was held with a loose screw that opens the access to the balcony. We couldn’t even use the balcony because every time we tried to go out, people from other room were smoking weed in their balcony and we had our kids and we didn’t want them to get exposed to the horrible smell of that. We didn’t even use the swimming pool because the people who were there smelled like they had just smoke weed and showed up right after.

Family_with_children

4/10

Poor

19 Jul 2026

Allison

This hotel is outdated and is not the cleanest. The bed linens need a major upgrade and overall a bit more attention to detail. The name of the hotel is somewhat misleading as one would think you are right on the Riverwalk and yes, it is on a section of the river but you have to go across the street and walk a bit and then go down steps to get to it. The staff is helpful and the lobby had some nice games and a shuffleboard. The bar isn't open right in the middle of the afternoon which since it was raining, was a letdown. I would not stay there again.

Family

10/10

Exceptional

19 Jul 2026

KEISSA

customer service was good room was spacious and clean just wish they would have have a safe in the room..close walk to the riverwalk pool was clean just wish it was open later especially on a Friday and Saturday...I shall return

Partner

10/10

Exceptional

19 Jul 2026

Charlene

Price and location to downtown, restaurants and the Riverwalk are perfect.
Limited amenities...slow elevators,no microwave or breakfast, but a pool, helpful staff, clean and comfortable.

Friends

10/10

Exceptional

19 Jul 2026

Jennifer

Na

Partner

6/10

Pleasant

18 Jul 2026

Laura

Hace tres años atras estaba perfect el hotel , limpio , ponian bebidas en la habitacion ahora todo esta viejo y descuidado como si hubiesen abandonado el hotel

Family_with_children

10/10

Exceptional

18 Jul 2026

Andrew

Bar had , everything you needed . Balcony view good of swimming pool room was clean . exercise room was terrible look dirty.

4/10

Poor

18 Jul 2026

Hebert

Pool was so murky you couldn’t see past the first step so it didn’t seem safe to swim. Ice machine didn’t work. Pictures online must be older because the rooms are much more run down then they look.

Family_with_children

10/10

Exceptional

17 Jul 2026

Gladys

The staff was great went above and beyond asking if you need any help or recommendations finding any places to go the hotel has a restaurant with happy hour from 4-6 pm everyday they stay open late until 2 on the weekends depending on how busy they also have a coffee bar that is open from 6 am-4pm only downside the pool
Water very cloudy couldn’t see the bottom of pool

2/10

Poor

17 Jul 2026

Edward

Y

Partner

6/10

Pleasant

17 Jul 2026

Jeffrey

Okay

Family

8/10

Excellent

17 Jul 2026

B'onca

This was an older hotel but the location was perfect! Lots to do in walking distance.

Partner

2/10

Poor

15 Jul 2026

lindsey

Na

Family_with_children

8/10

Excellent

15 Jul 2026

Katrina

My husband took a quick getaway here and we enjoyed ourselves. The cleanliness in the room could’ve been improved- I saw hair on the shampoo bottle and the baseboards could use a scrub. But overall, we would stay here again!! The keycards are needed for the elevator and I LOVED that extra measure of security!!

Partner

10/10

Exceptional

15 Jul 2026

Joel

Nice pool and decent gym

Self

6/10

Pleasant

14 Jul 2026

Tanya

The valet staff was friendly and provided excellent customer service. Unfortunately, my experience at the front desk was less impressive. The staff was slow to acknowledge guests, and I stood waiting for several minutes before anyone greeted me or assisted with check-in.

The hotel itself is quite dated and, in the common areas such as the hallways and elevators, did not appear to be as clean as I would have expected. Thankfully, our room was clean and well-maintained, which made for a much more comfortable stay.

One thing to note is that the photos online do not accurately reflect the hotel's current appearance. The property looks much older in person than it does in the promotional pictures.

On a positive note, the bar and restaurant staff were welcoming, friendly, and engaging, which added to the overall experience.

While there were some bright spots, particularly the valet service, the clean room, and the restaurant staff, this would not be my first choice of hotel for a future stay.

Family_with_children

10/10

Exceptional

14 Jul 2026

Crystal

Hotel was soo convenient to the river walk and the staff was amazing and friendly! It is an older hotel but the stay was still great ! Clean rooms and cold A/C for the hot Texas days !

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Marquis

Parking isn’t free and be aware of the public parking ! There was a break in and multiple car hit and run in the parking lot next to the hotel. The bike cops are no help. Do the valet parking it’s safer.

Family_with_children

10/10

Exceptional

13 Jul 2026

Ashley

Excellent staff

Friends

10/10

Exceptional

12 Jul 2026

Karl

Clean rooms. Friendly staff

Family

8/10

Excellent

11 Jul 2026

Cindy

The staff were very nice and accommodating. The Hotel lobby and Food areas are very nice, but even with renovations the rooms are old, but clean. Could hear people in the next rooms and it sounded like kids were jumping off the beds up stairs for most of the night. Not quite sure if the higher price was worth it as you are not really on the River walk, it does start across the street so it was very near. Honestly will probably pick a different hotel next time as I think there are better ones for the price.

Family

8/10

Excellent

11 Jul 2026

Allen

Great place to stay however fitness center had broken equipment and no microwaves in the room made my decision for me.

Partner

2/10

Poor

11 Jul 2026

Matthew

Bad

6/10

Pleasant

11 Jul 2026

Jasmine

Love the property, breakfast was good. Location is great! Just need more comfortable beds and pillows.

Family_with_children

6/10

Pleasant

11 Jul 2026

Rosa

Hotel is outdated needs improvement the only nice part is the lobby rooms need to be updated wing be starting here again rather go to A much newer hotel

Family_with_children

2/10

Poor

10 Jul 2026

Mary

I will start off by saying the hotel lobby and rooms are welcoming and tidy, but that’s where it ends. We checked in late on a Thursday night and promptly checked out twelve hours later. Our “pool view” room actually faced a brick wall and an overflowing trash can at the end of the hall. Due to this location, we were situated by a door connecting hallways. All. Night. Long. Until about 2 am, people were in and out. Every single time the door slammed, not to mention overall loudness of the guests who stayed up all night, walking said hallways. Before we went to bed, we attempted to use the pool, but the water was murky and overall did not seem well maintained. After about 3-4 hours of sleep and finally getting up for the day, we decided that this was not a place we wanted to stay for three more nights. By about 8:30 am on Friday I was down at the front desk to let them know we would be checking out. I gave my name and room number. The woman at the front desk was pleasant, but did say they had several complaints. She said she would note our account and that we needed to drop our keys off by 11 am. We did this, but I received texts all weekend about our stay, I called the hotel to remind them I checked out Friday morning and was assured it would be taken care of. It was not, I was charged for a two night stay and two nights of valet service. I emailed guest services, but have not heard back. I tried to call but the phone just rang and rang. Do not recommend.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Camilo

Overall I felt it was a comfortable stay for a bit outdated building. Did bot like additional parking fees — so if you have a car it’s something to think about.

Family

8/10

Excellent

10 Jul 2026

DanielDinh

The one thing I don’t like is the parking fee.
Everything else regarding the hotel is rated
7 out of 10.

Partner

10/10

Exceptional

10 Jul 2026

Iveth

Everything was good. Excelente view.

Partner

8/10

Excellent

09 Jul 2026

Tracy

The building is older, as is normal for the area. The pool is in a courtyard and is nice enough, but it feels like everyone is watching you as the rooms have windows looking down on it. The room was average. The bed was comfortable. The only thing that gave us an issue was the TV remote. Frank, the valet, is very friendly. I cannot remember her name, but the girl at the front desk was friendly and helpful. Parking is expensive, but it is that way everywhere around the Riverwalk. For my peace of mind, the valet cost is worth it.

Partner

2/10

Poor

09 Jul 2026

Taniesha

From the moment we arrived I knew this wasnt going to be a great hotel…but being Fourth of July weekend I pre booked this room for my family’s vacation ….this hotel is over due for an update especially the rooms…the toilet in the room was peeling and had stains…one bed had stains on all the sheets and blankets and we had to change the new ones ourselves …the fridge did not work it was literally decor…the shade to cover the balcony window was broken….the ice maker was old dirty rusty looking….when booking says breakfast is included but I had to pay $52 to feed my family….the elevators are super tiny and feel dangerous….the a/c barely works in the room keeps staying at 75 degrees or more …I called down to the desk Friday night and all she can say is maintenance and management are gone until 9am the next day ….the next morning they tried to re charge my card saying the payment didn’t go threw but it was pending in my account….there was only two good things about this hotel the balcony and location everything else was a horrible experience my family is disappointed …the photos on all websites are false advertisement! This building is old and I was expecting that but the interior is awful for the price I had to pay…360$ for 2 nights plus deposit 😩😭 Update I’m suppose to get a 50% discount for only one night but I’m still waiting…

Family_with_children

4/10

Poor

08 Jul 2026

Daniella

The location was okay, the valet staff were friendly and the sheets were clean it's about the best I can say for this hotel. There were toenail clippings on the floor, paint falling off the walls in every room, shower saftey handle loosely attached in the shower, the towels were placed in a rack inside the shower, the shower handle faucet was loose off of the wall so the water never stopped running and the toilet tilted forward when you sat on it (they stuffed paper towels and I think a rag behind there to try to muffle the noise when it hit every time you stood up). It was listed as a boutique hotel but honestly we stayed at a Super 8 by Wyndham in Waco Texas that was better. The front desk was neither knowledgeable nor helpful with directions about how to get around down there. Not a place we'll stay at again.

Partner

8/10

Excellent

08 Jul 2026

Kyan

Does not allow early check in

8/10

Excellent

08 Jul 2026

Robert

It is a convenient place to stay if you are doing the River Walk. The price is very reasonable.

Partner

6/10

Pleasant

07 Jul 2026

Abby

Our room was not in the best condition, there was a left over fake eyelash on the floor and the AC dripped all night long leaving a large puddle of water on the floor.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

yash

Should provide some water bottle in the room

Family

10/10

Exceptional

07 Jul 2026

Valerie Rincon

Staff was friendly!!

Family_with_children

6/10

Pleasant

07 Jul 2026

Donna

Hotel not as advertised. View was of a parking lot and a small portion of the river but NOT of the riverwalk. Handle fell off in the tub. Maintenance came and fixed it but it still dribbled all night. We were very disappointed.

Friends_and_family Friends

6/10

Pleasant

07 Jul 2026

Amanda

Hardest bed I’ve ever slept on. Wouldn’t stay more than one night.

Friends

8/10

Excellent

06 Jul 2026

David

Great location, Riverwalk so close. Valet parking, comfy beds, quiet, very good for our family of four.