Name: Menger Hotel
Address: 204 Alamo Plaza, San Antonio, 78205, US

10/10

Exceptional

25 Jul 2026

Claude

stay was really good. but, finding things was like a maze in the hotel.

6/10

Pleasant

25 Jul 2026

James

Great location and history, staff were good and the communal areas are well done and looked good.

Bedrooms need some work as they're showing their age especially the bathroom, A/C struggled to cool the room.

10/10

Exceptional

25 Jul 2026

WILLIAM

.

10/10

Exceptional

25 Jul 2026

Rhea

Convenience

2/10

Poor

24 Jul 2026

Yolanda

Please plan ahead! If you would like any amenities, such as chocolate strawberries or a fruit and cheese tray in your room, you must place your order at least two days in advance. Ordering these items on the day of your stay is not allowed.

Additionally, the beds were very uncomfortable; the bedding was not luxurious at all. Valet parking costs $65.00, and we experienced significant delays while waiting for our vehicle. Three different staff members informed us that they were retrieving our car, but there was a lack of organization.

Our room was hot, so I called maintenance. When they finally arrived, I discovered that the AC was set to \"on\" instead of \"auto.\" The room didn't cool down until around 3:00 AM.

We were very disappointed with the hotel we had looked forward to staying at.
All these issues were shared at checkout with no response from the hotel attendant.

2/10

Poor

24 Jul 2026

Joey

$70 Valet. No empyee we spoke with honored the $30 TX resident parking price because we didnt book through them;instead booking our rooms through a 3rd comapny. ( avalet was not avail for purchace on eother of the 2 other comapnies we booked through.

10/10

Exceptional

24 Jul 2026

Amelia

Although food was on the property, I wish there were options for microwaves or vending machines. There was not ice easily accessible. Parking was a pricing nightmare but once found, it was an easy walk to and from.

10/10

Exceptional

24 Jul 2026

Luz

I was not given the Tx resident valet parking offer price since I booked online and was not able to purchase it at the hotel.

6/10

Pleasant

23 Jul 2026

Mark

Valet got in a wreck in my truck going to Park my vehicle

8/10

Excellent

23 Jul 2026

Keith

Great location, good amenities, but just an older hotel.

10/10

Exceptional

23 Jul 2026

marilu

Love it! 😍

10/10

Exceptional

22 Jul 2026

Bill

Great Price, Perfect Location, and a beautiful historic hotel in the heart of San Antonio.

10/10

Exceptional

22 Jul 2026

ARIADNA

Valet takes a bit.

10/10

Exceptional

22 Jul 2026

Tommy

Excellent experience.

6/10

Pleasant

22 Jul 2026

OLGA

The ac stopped working on our second day we wanted to enjoy the bar but ac was also not working extremely hot. The supervisor I believe a tall young man was very helpful he gave us a full refund. As per maintenance don’t get any rooms that start with number zero. We love the menger and understand that was out of their control.

8/10

Excellent

21 Jul 2026

richard

This hotel is incredible for location, history, architecture, and ghost stuff(if you believe in that). However the rooms are old and shower needs major updating, the windows allow ALL the noise from street performers in at ALL hours. The bed was very uncomfortable and the wifi is basically non existent.

6/10

Pleasant

21 Jul 2026

Jeff

1. The air conditioner would not get below 73, even though it was set at 65.
2. There were a few strands of hair in the tub and sink. I washed it down the drain, but it grossed out my wife
3. The parking fees were ridiculous. $60/night, and it wasn't disclosed clearly until I secured my reservation.
The hotel was very nostalgic and I appreciated its historical value, but I won't be staying there again.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Faith

This is the place to stay when you visit here is such a beautiful historical building. The qualities place is such amazing the service the hospitality if I can give more than five stars, I would.

Partner

6/10

Pleasant

19 Jul 2026

Andres

Everything was ok for the price but the AC in my room was hot

Partner

10/10

Exceptional

19 Jul 2026

Arturo

This exceptional history hotel undoubtedly be booked again.

Partner

8/10

Excellent

19 Jul 2026

James E

Outstanding location—walking distance to the Alamo and River Walk. We enjoyed the nostalgia and charm of the hotel. With that said, you sacrifice a little with the age. The room and especially bathroom were on the small side. Our AC was not working properly—set for 70 but stayed at 74 the whole time. Overall, a good experience.

Partner

2/10

Poor

18 Jul 2026

Gonzalo

This is by far the worst booking I have ever had. The staff had assured me a room and when I showed up supposedly my room was not available. I then found out that it was probably given to others due to me having booked with a third party and not them directly. I will never give The Menger my business again.

Family_with_children

10/10

Exceptional

18 Jul 2026

Diana

Super clean and well air conditioned.

Self

4/10

Poor

18 Jul 2026

Donald

I chose this place for the iconic Colonial room breakfast. Nobody bothered to let me know it had been closed for months and was still closed.
I 100% would have been at the Hilton if I knew this.

Family_with_children

6/10

Pleasant

17 Jul 2026

Erica

Originally booked and paid for a king size bedroom. I got there and was notified by the Starr that the king bedrooms A/C’s were cooling as normally. It was about 105 degrees outside. So we had to settle for a double bed room. Other than that room was clean, staff was very helpful

Partner

6/10

Pleasant

17 Jul 2026

Iesha

Hotel was completely HOT, We had to buy a fan just for air circulation due to humidity, We also noticed other guest were thinking the same. Hotel is very pretty and interesting just wish the stay was literally cooler.

Partner

4/10

Poor

17 Jul 2026

Steven

The property was great the pool was clean , no complaints, the AC was not working and the property immediately offered a free stay with refund and honored it , besides that the hotel was perfect, definitely recommend it, the staff as well as the valet were nice and friendly

Partner

10/10

Exceptional

17 Jul 2026

Cathy

What a beautiful old Hotel...have stayed here many times and will stay many more...I just love the atmosphere and the convenience to the riverwalk.... rooms are spacious and nice..

Family

6/10

Pleasant

16 Jul 2026

Juan

Every thing was nice, but one thing I complained about was the AC. It was hot could not sleep. Next day we requested a fan and still did not help. Was so upsetting

Family

8/10

Excellent

16 Jul 2026

Arabelle

The room we stayed in was adequate, but it could be improved.
I noticed that the balcony in our room was not clean.
The hotel's front entrance needs proper lighting, and the artificial flower arrangement on top of the table should be replaced with something more vibrant.
The employees are friendly and courteous. Overall, we enjoyed our stay at the hotel because it was so close to the mall, souvenir shops, museums, and restaurants. Finally, we had an enjoyable breakfast at Mengerita Tacos.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Marc

Love the decor - it's like staying in a museum. Staff has always been awesome.

Our room was the smallest room we have ever had, coupled with the fact the A/C was limited, we probably won't be as loyal and shop around a little more. We have probably stayed at this proper at least 6 times over the past two years - many of the details are starting to show their age.

Partner

10/10

Exceptional

15 Jul 2026

Judy

Clean, comfortable room and a prime location. Walking distance to many San Antonio must sees. Valet parking was very convenient.

Partner

10/10

Exceptional

15 Jul 2026

Venkateshwaran

Interesting historical but older property. Well maintained. Great location. Front office staff are friendly, helpful and supportive. Will surely stay again.

6/10

Pleasant

14 Jul 2026

Leonore

Rooms are warm, ac not very great. Shower tub had a green ring inside, shower head barely streamed any water. Netflix wouldn't work on the TVs. No one ever answered the phone at the front desk or housekeeping when I would call just for toilet paper. Front desk usually ulonly had 1 attendant, whether there is 1 or 10 people in line. I requested late check out for my check out day, which was never noted, and they locked me out of my room when I came to get my luggage. I usually stay for the great location, but I may stay elsewhere next time I'm in town.

Friends

4/10

Poor

14 Jul 2026

Michael

First room was not clean, but the manager was extremely helpful and moved us to another room.

While cleaner, the second room still had tiles cracked in the shower, mildew in the shower, very little hot water, and a bathroom that was just not well cleaned.

Family

10/10

Exceptional

14 Jul 2026

Charles

Easy access easy in and out

Business

10/10

Exceptional

13 Jul 2026

Thomas

Built in 1858, this hotel had amazing decor! Super clean and fresh. And right next to the Alamo! Easy access to the River Walk. Hosted many previous presidents and celebrities. A must see.

Family

8/10

Excellent

13 Jul 2026

Micah

We love Staying at the Menger Hotel and we love the pool. My grandson and I did a boys weekend and he loves to swim. I can say that the pool was very dirty to the point that we could hardly see the line at the 5' mark. Don't get me wrong, we did use it but I was not happy at all with the condition of the pool. Yes this was Friday prior to the rain.

Family_with_children

4/10

Poor

13 Jul 2026

Yulia

Dont get blinded with the historical hotel and the cheap price,actually this hotel really really old and low maintenance. The AC didn’t work make room like microwave, the water at bathroom wasn’t working very low,no drinking water,no WiFi, the charge about $ 78/night but you have to pay for the valet parking $ 60, just because this hotel location at the very historic place THE ALAMO. That’s it

Partner

10/10

Exceptional

13 Jul 2026

Laci

Loved this hotel will definitely be back!!!

Family_with_children

6/10

Pleasant

12 Jul 2026

Hakim

Not clean enough

Family_with_children

10/10

Exceptional

12 Jul 2026

Aleigha

We stayed in the Teddy Roosevelt suite, the AC was out in the hotel but there was an air conditioner and 2 huge fans in our room which made it so relaxing! Check in was super quick and the bartender Jeff was on top of it with the drinks, best service! It’s $60/night for valet parking and honestly it’s worth it!

Partner

10/10

Exceptional

11 Jul 2026

Krystal

Valet staff at check out were rude, and unhelpful. The valet staff at check in were great.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Elizabeth

Perfect location for tourists visiting San Antonio. The hotel is beautiful and our room was very nice. Dining room was very nice as well. My cousins from Germany stayed here with me and loved it and the history as well. The staff was helpful and courteous. The Alamo, Riverwalk, Rivercenter, Tower of Americas, San Fernando Cathedral and Mercado were all close. Lots of really great restaurants to choose from. {Texas Republic, Paesanos, Rain Forest Cafe, Hard Rock Cafe and Paseo Del Rio} We loved Mi Tierra at the Mercado.

Family

8/10

Excellent

11 Jul 2026

Billie

The staff at the front counter was not friendly or helpful except for the one on our last day. You had to ask to have your room cleaned, which we did, but the word wasn't passed on. We asked for towels and wash cloths to be brought up, but only got towels. We found the cart and got towels and washcloths off each day on our own. We emptied our trash. It was hot in the room and they brought a box fan up and said that's all they could do. The room was large and we had a balcony which we enjoyed. The lady behind the counter on the last day was friendly and gave us names of places to eat and go to, but we were leaving. The people working in valet were fast and friendly. The hotel is located in a spot that makes walking to different things easy.

Friends

8/10

Excellent

11 Jul 2026

Elizabeth

Staff was very friendly and helpful. Property was clean and beautiful. Valet staff was also very friendly.

Partner

10/10

Exceptional

10 Jul 2026

Jose Esteban

Un hotel.muy colonial.

8/10

Excellent

10 Jul 2026

Jordan

Good place if you want to stay for a day. Staff was helpful and rooms were clean. Pool looked.. green? Didn’t use it but the color certainly didn’t make me regret that.

Friends

10/10

Exceptional

10 Jul 2026

Sylvia

I love the Hotel and the staff ever one so friendly.

10/10

Exceptional

10 Jul 2026

Michael

Was in town for a concert, Hotel was great but best part was location. I was able to wake up one morning and walk less then 5 minutes to see the alamo. Another I could walk less than 5 minutes to the River Center Mall and river walk. Overall location of the hotel was incredible and the hotel itself was amazing

Friends

10/10

Exceptional

10 Jul 2026

Theresa

Hotel is incredible. I was there for two days. My favorite part was the history. We were able to leave our car parked the whole time and walk to every place we enjoyed visiting. Hotel was clean and our room was beautiful and comfortable.

Family

10/10

Exceptional

09 Jul 2026

Jose

Great stay, great location, would recommend!

Partner

8/10

Excellent

09 Jul 2026

Jesus

Good but no amazing

Family_with_children

2/10

Poor

09 Jul 2026

Katy

First off, be prepared to pay $60 for parking, which I wasn’t expecting. Secondly, you will also pay 2.5% fee to use your debit/credit card. Can you pay with cash? NO! Third, the hotel is hot and stuffy. And our room had a non stop drip in the bathtub. We were also charged double for our parking fee, and when I called they said that I would need to be transferred to “accounting” and of course they don’t answer. This place low key sucked, wouldn’t stay there again.

Partner

4/10

Poor

09 Jul 2026

Leandro

Overall the proposal of the hotel is nice as a historical landmark in a very good location. The frustration is that they sell themselves as an oasis due to the pool area, but the pool was with a “closed for cleaning” sign during the 2 full days I stayed in the hotel, and staff didn’t provide any forecast about availability.
In summary, you do not get what you pay for. Very frustrating in a 100 degrees weather.

Also, tried to use the Gym as alternative, but space was dirty with old machines.

I hate to give bad reviews, but this hotel was frustrating.

Family_with_children

2/10

Poor

09 Jul 2026

april

It was one of the worst customer services that I ever dealt with. The front desk staff was helpful at first but then they were somewhat rude after. One of the staff members, a female, told me I could wait on the side to figure out what I needed and I wouldnt have to wait in line again. I did what you said and then the people in front left so I went to talk next and the staff member was a young gentleman called me over and I told him the situation and he told me, \" great now can you let me help these people out first?\" And I just said sure why not. I had been waiting for about an hour already to finish checking in. Then they gave me the wrong direction to my room and I was up and down the hotel with the stairs because the elevator was slightly broke and I had bags that were heavy without wheels and my back was broken in 10 dofferent areas a few months ago so it was painful and extremely difficult l. The hotel was old and beautiful it had giant cobwebs and needs a lot of dusting and detail through clean . But it makes up the look of being old I guess.

Partner

10/10

Exceptional

09 Jul 2026

Liam

Awesome experience. Hotel was clean and visually beautiful. We did get lost looking for our room, but that’s just due to the design of the hotel because of how old it is. We’ll be back!

Partner

10/10

Exceptional

08 Jul 2026

domingo

the Menger is full of history, from the original Menger, to the newest part of the hotel. we stayed in the old Menger part, it was wonderful. the room was up to date, with a/c, great bathrooms, with a great shower. it was central to all the sites we saw, the Alamo was the greatest, with its new attractions, we will be staying there the next go around.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Andy

Warning! The a/c is suspect at best. Hotel was HOT in all areas. We had three fans in our room so we could sleep. Many guests did not have anything other than a hot room.

I guess that the check-in was affected by the heat since we were not able to check in until after 7:00 p.m. We had to postpone our afternoon schedule due to the late check-in.

6/10

Pleasant

08 Jul 2026

Ivy

Just because the property is old doesn't mean it has to be dirty. Our hotel room floor was full of crumbs. The bathroom was dirty, with hairs on the sink, and there was no soap.
There was dead roaches in the hallways. We did haunted trip so stayed in other old hotels and this one was the most expensive and the dirtiest. The vallet sign said it was $25 if you didn't take the car out but they ended charging $59 even if we never took the car out.

Family

10/10

Exceptional

08 Jul 2026

Christian

We've always wanted to stay there because of its location and beautiful architecture. We enjoyed and will stay again.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Melissa

The location is what I love the most about the hotel, everything is within walking distance. This was my second stay and don’t see myself staying anywhere else.

Family

6/10

Pleasant

07 Jul 2026

Kirk

Cool historical hotel in a tourist-centric area of town. Interesting displays and historical artifacts testified to the property's history.

Long lines at check-in between 4 and 6pm, with several families reporting they had been waiting for their rooms for more than an hour. Wait time in the line was about 20 minutes, and the warm lobby was teeming with people not in line, but waiting for a room to open up. Not a good start to the stay. AC did not seem able to keep up with TX heat, so it was pretty warm for the first three nights. (I saw box fans sitting in the hallways, which some people must have asked for). The fourth night was miserable -- thermostat said 82 in the room even though fan was running and temperature was set to 69. Hotel staff reported the chiller unit had been turned off (??) or reset - they ended up comping the last night for us. Exercise room must have been in the 80s as well -- total sweat fest. Maybe not a good place to stay in the summers with TX heat if their HVAC can't keep up? Housekeeping is by request only, and we requested housekeeping of the room on the third day but they didn't manage to get to us (they cleaned it on the fourth day). Lumpy pillows added to the misery, unfortunately. Management might need to review their staffing and overall property management? I had better hope for this than what it turned out to be, sadly.

Business

10/10

Exceptional

06 Jul 2026

Fabiola

Great hotel would stay again

Friends

10/10

Exceptional

06 Jul 2026

Cathy

Spent an amazing weekend at the Menger!
Although it’s classified as one of San Antonio’s haunted hotels, I had no spiritual encounters😂
This hotel is beautiful, the bar is very inviting.
Fabulous stay!

Friends

6/10

Pleasant

06 Jul 2026

Pedro

The hotel is historic but needs to be renovated and cleaned out there were dark spots on restroom floors.

Family_with_children

6/10

Pleasant

06 Jul 2026

Alan

I'll preface by saying that we have been visiting and loving the Menger for 40 years. It's our go-to for a nice weekend in San Antonio. This time it was a different experience.l
We had a premium room on the third floor with a balcony. We choose it because it was a special weekend to celebrate. Although it was beautiful and we thoroughly enjoyed the balcony overlooking Alamo Plaza, there were two major items that marred the experience somewhat.
The AC never got below 76 -- night or day. The mattress was truly bad - maybe it's the one Roosevelt slept on. As a side note, housekeeping never showed up for our two-night stay. When we asked for fresh towels at the desk we were told that they \"were busy.\" We did get towels delivered a few hours later
Although it was a really fun and special weekend, I was disappointed with our longtime favorite place to stay.

Partner

10/10

Exceptional

06 Jul 2026

Cameron

No complaints

Family

8/10

Excellent

05 Jul 2026

Sharon

The hotel and pool were beautiful. Great location! My only issue was the air conditioning. I put it on full blast and the room never cooled below 76 degrees. I got moved to a different room the second night but the same thing happened. At least the second room had a ceiling fan, which helped. I think it's just an old hotel which can't handle extreme heat. I'd go back there in the winter!

Self

10/10

Exceptional

05 Jul 2026

Joseph

The room was very nice and clean. This hotel was perfectly located for walking around the Riverwalk, the Alamo square, and just a short walk to the Alamodome where our event was held. This was the 2nd time we have stayed there, and we will stay there again in the future.

Family

6/10

Pleasant

05 Jul 2026

Lorenzo

The pool water was on the green side. There was only one microwave for the entire hotel. Check in was slow. The shower hot water was intermittent while showering. The toilet was loud but strong flush. No complimentary water bottles in the fridge.
We really like the hotel’s old fashioned architecture. Very convenient to the River Walk. Staff was pleasant.

Partner

10/10

Exceptional

05 Jul 2026

Angelica

Team communicated well. It was a nice time

Friends_and_family Family

4/10

Poor

05 Jul 2026

Kristyn

The most haunting thing about this hotel was the random hairs everywhere. The staff (especially valet staff) was helpful as best as they could, but the AC was out on fourth of july weekend. it was 79 degrees in our room. the staff offered a box fan which helped but i think i should’ve been warned about the AC at check in. Also, the water in the shower did not turn off all the way (hot water) which made it super humid in the bathroom which made it even hotter. not the most pleasant hotel. wouldn’t visit again even though the location was very convenient.

Partner

2/10

Poor

05 Jul 2026

Jae

The plumbing in the bathroom was disconnected and non-functional. There were no additional rooms available. This room never should have been assigned to a guest. We had to stay there with no working shower. Expedia customer service was amazing.

Family_with_children

2/10

Poor

04 Jul 2026

Frank

We stayed for 2 days and got a very good deal. When we got there the room was very hot and the ceiling was leaking so the carpet by the bathroom was soaked. I went down to tell them at about 9pm and they sent someone that just gave us a box fan for the room and he told us there was nothing they could do about the leak. He also said he didn’t know why they were selling rooms with bad air conditioning. The front desk clerk was no help either and said that there were no more rooms. The next morning the leak was fixed but the carpet was still soaked and stayed that way. The room was a little cooler with the box fan the second night. There was also no maid service for the room and I had to ask for clean towels and toilet paper. I was told that the 4th floor does not get maid service that day. I love the Menger but you have to do better with the comfort of each room. We were sweating all night and I have a child that did not sleep well.

Family_with_children

6/10

Pleasant

04 Jul 2026

Amy

The room seemed clean at first glance. Then we noticed the torn up carpet around the edges of the room, the dead cockroaches, and the live one the size of a mouse in the dirty bathroom (scummy tub and stained shower curtain). We asked the staff to take care of the cockroach, they said they would come, they did not. Great location though?

Partner

2/10

Poor

04 Jul 2026

Saifuddin

Hotel charged me much more amount than it was confirmed

They used my credit card without my consent

Cleaning, room service and receptionist responses were not upto the mark

They finally agreed that the charged me 82 dollar extra, now when will I get back ,God Knows

We came all the way from India as a tourist but our experience with your hotel is horrible

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Janet

Historic buildings

Partner

4/10

Poor

03 Jul 2026

Dori

We got there on Friday and were supposed to stay until the following Friday, we checked out on Monday. There were no amenities (soap, shampoo, nothing) the deadbolt didn’t work, there were stains on the bedding and no curtains on the full length glass doors to the balcony. I asked for two days for soap and for the deadbolt to be fixed and for curtains. The only thing they did was hang a sheer white shower curtain over the doors. So at 6 am it was blindingly bright in the room. When I asked about housekeeping I was told they don’t do that. They only do turnovers when people leave. I would totally NOT recommend this hotel especially for almost 200$ per night.

Family

10/10

Exceptional

03 Jul 2026

Mary

Loved the history and character of the rooms and ornate decor! Great pool great front desk manager named Justin! An SA charmer

10/10

Exceptional

03 Jul 2026

Turri

Great location to everything

Partner

8/10

Excellent

03 Jul 2026

Martin

We enjoyed our stay. Customer service and thier valet parking is great. The river walk is 3-5 minutes away. The room could have been a little cooler. We will stay again!

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Luiz

Nice area! Could use more clear parking directions. Loved the vibe and the atmosphere of the historic area.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Jason

Beautiful property

Family_with_children

10/10

Exceptional

02 Jul 2026

Emad

Superior service, staff are very knowledgeable and helpful

Friends

6/10

Pleasant

02 Jul 2026

Diana

This was our third time staying here and I was not satisfied. We had a hard time checking in, not once but twice.

Friends_and_family Family

4/10

Poor

02 Jul 2026

Huimin

The air conditioning only works to 79 or 80 degrees, which is not ideal when outside temperatures are 94. There is only one staff member at the reception or valet parking where you can store your luggage. But there is significant wait time when they help others.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Gayla

Pool was closed but overall stay was good

Partner

2/10

Poor

01 Jul 2026

Haley

We booked 5 days at this hotel and unfortunately was not what we expected. The air conditioning was next to existent and we were given a box fan and moved rooms and new room was still the same problem. Staffing was hit and miss as well. The inside was pretty which is a shame. They did have a sign in regard to the air in a frame on desk. No where on their actual site or other booking sites. We were not the only ones that had issues. We thankfully were refunded after our first night and went to a different hotel.

Partner

2/10

Poor

01 Jul 2026

Rebecca

I was robbed at this hotel. There was no sense of urgency to assist me. It was made very clear that I was actually a bother to them when the police were called, the manager actually apologize to the officer for having to call him, but never apologize to me. I was told the cameras did not work when I asked if they could review the camera, but major after talking to the police officer, the cameras were watched and they told me they had a good view of the man. The hotel would never answer my call. I actually had to call another property that the owners own and talk to someone who then talk to someone at this property who finally returned my call. I would not suggest staying in here.

Partner

10/10

Exceptional

30 Jun 2026

Maria

It felt like stepping back in time. The antique decor and rooms were so elegant. The courtyard was beautiful and it was just steps away from the Alamo abs river center mall

4/10

Poor

29 Jun 2026

Cody

Impossible to take a shower - it goes from burning hot to ice cold and back again without ever touching the knobs.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Ann

We loved the historic property and the proximity to bars/restaurants/ The Alamo. The room was clean and comfortable. The only issue was that the fifth floor hallway smelled of urine and was quite strong.

Friends

10/10

Exceptional

29 Jun 2026

Victoria

Don’t go anywhere else!! This hotel was awesome from the Valet to the manager everyone was helpful polite and knowledgeable. You will love everything. Best stay ever.

Partner

4/10

Poor

29 Jun 2026

Brianna

Outlets didn’t work, parking extremely expensive. Very hot, thermostat wouldn’t go lower than 74. Walls paper thin, could hear toddlers screaming.

Family

10/10

Exceptional

29 Jun 2026

Marvin

The only problem here is parking. Other than that it's a place everyone should try. Historic site. Right beside the Alamo. The bar is where Teddy Roosevelt interviewed and hired the Rough Riders. Oldest operating hotel in Texas.

4/10

Poor

29 Jun 2026

Ryan

Room wasn’t very clean. Found a pill on the floor, dirty pillowcase. AC never cooled. Coldest it got was 76 degrees. Shower was awful. Fluctuated between freezing cold and scalding hot.

Partner

8/10

Excellent

28 Jun 2026

LORI

BE AWARE that they let at least one other hotel, their guests, also use the pool so it is packed to the brim and extremely loud. No relaxing at the pool..... We were wondering about all the people at the pool....
Employees were super nice and helpful. The rooms were pretty clean, but could use some extra attention in common areas. Having a fridge was nice and coffee maker was great!
NOTE: there were a bunch of younger people staying there running up and down the halls at night, late, banging on all the doors.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Oscar

Hotel was great. Enjoyed the stay.

4/10

Poor

27 Jun 2026

Mechell

Air conditioning was not working, called the front desk guy said he would get up another room with working air. I had to call the front desk back again manager who was a lady was extremely rude and said we would have to wait until they got all they customers checked in.

Partner