Sonesta ES Suites San Antonio Downtown Alamo Plaza

United States , San Antonio - TX
San Antonio, 425 Bonham Street
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Jersey

Comfortable

Partner

10/10

Exceptional

26 Apr 2026

Michael

It's close to the Alamo!!!!!!

Partner

6/10

Pleasant

24 Apr 2026

Shelby

The cleanliness of the room left a lot to be desired (specifically in the bathroom). We also checked in and had no running water in our room for over 5 hours before being given a new room. However, the location is top notch-a short walk to the riverwalk without the big price tag of staying directly on it.

Partner

10/10

Exceptional

23 Apr 2026

Lebert

Hot breakfast; easy parking in connected garage

Partner

10/10

Exceptional

22 Apr 2026

thomas

Breakfast was great

10/10

Exceptional

22 Apr 2026

Carlos

Location, location, location ! Awesome, easy access and close walking distance to the Alamo and River Walk, and River Center shopping mall, nice complimentary breakfast with good assortment of food and drink items. Competitive prices and ample rooms. Comfortable beds and full furnished kitchen and real size appliances. Surpassed my expectations.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Valerie

Got to see some of downtown from the top floor. Very beautiful and amazing

Family_with_children

6/10

Pleasant

21 Apr 2026

Anita

Our stay was not the best, Tv in second bedroom didn't work. Talked to maintenance but was a no show. Phone line didn't work, put my steps in for sure. Dirty sheets on pull out bed. Thank goodness we brought our own! Parking charge was $45 per day! Spoke to staff about the issues and was told sorry?? Breakfast was terrible and repetitive! Asking for towels was like pulling teeth! The full size fridge, stove and dish washer was a plus! Beds were comfortable!

Family_with_children

10/10

Exceptional

20 Apr 2026

Billy

My stay was pleasant, you do have to ask for housekeeping, which I did and all they did was set towels and sheets in the room. The parking is a bit high so there is a paid parking located across the street that I used each day. Parking from 8am-6pm then after is free. Convenient walk to all the shops and riverwalk.

Partner

10/10

Exceptional

20 Apr 2026

Gabriela

Everything was perfect

Partner

8/10

Excellent

20 Apr 2026

Gaby

The only issues we had was the key card would give us issues gettin in the room, living room tv would stop working and a few outlets didnt work

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Yara

Great rooms , having a kitchen is very helpful

Family

10/10

Exceptional

19 Apr 2026

Deborah

Our room was very comfy and we liked the small kitchen.

Family

10/10

Exceptional

19 Apr 2026

Albert

Parking was easy and very accessible

Family

8/10

Excellent

18 Apr 2026

Judy

Close to the Alamo and Riverwalk. Breakfast was good and fresh.

Friends

10/10

Exceptional

18 Apr 2026

Alex

Breakfast was great and it just felt good to know that the parking garage was safe and secure.

Self

10/10

Exceptional

15 Apr 2026

Desmond

Parking was expensive. No room clean up if after 11

Partner

10/10

Exceptional

15 Apr 2026

Alexandra

Good location, clean, quiet area

Family_with_children

10/10

Exceptional

14 Apr 2026

elmer

The breakfast was a nice addition. Always with scrambled eggs, meats either bacon or sausage and potatoes for the hot offerings and cold like pancakes, bagels, hot oatmeal, cereal, then for drinks coffee, tea, juices. Really a nice array of choices for the prize. Will stay again.

Partner

10/10

Exceptional

12 Apr 2026

Lloyal H

Clean, convenient and lots of extras like a stove and full fridge. No valet , no ice maker (we were able to get ice from the front desk).

Partner

6/10

Pleasant

10 Apr 2026

Doyle

The breakfast was fresh, but the menu never changed.

When we arrived, the water wasn't working in the whole hotel, and we weren't told that until AFTER we paid for the room. That was the case with some other guests as well.

The rooms were cleaned only upon request.

The drainage in the shower was AWFUL.

The parking garage didn't feel safe as there were no barrier gates or doors to keep walkers from the street coming in and stealing and possibly mugging some folks.

The hotel staff didn't seem confident or comfortable talking to guests and answering simple questions about the hotel and the surrounding area.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Margaret

Staff was great and hotel was nice and clean. Rooms are perfect with apartment like kitchen .

Friends_and_family Family

2/10

Poor

07 Apr 2026

Jarod

We arrived earlier than the check-in time and were informed that our room was not ready. Later, when we checked in, we were told that our room was overbooked. It’s incredibly ridiculous!

6/10

Pleasant

07 Apr 2026

Lakesha

Short staffed, had to get extra towels. Room was average.

Family_with_children

10/10

Exceptional

07 Apr 2026

Anthony

Loved our stay! Cozy and comfortable with many amenities! We will definitely be staying again!

Partner

10/10

Exceptional

07 Apr 2026

Mary

I have fallen in love with the downtown San Antonio area hotel. They are super nice and room super clean

Friends_and_family Friends

8/10

Excellent

04 Apr 2026

SCHUYLER

The room was clean but definitely had a extremely strong men's musk cologne type smell in it, which made you think they might be hiding something as far as cleanliness, or mold scent or something like that. The hotel parking was crazy, for me because they claimed to have parking for oversized vehicles but the first floor only holds maybe twenty larger vehicles, and God forbid you have to drive up on the other floors you can kiss your non scratched tires or rims good-bye. The drive lane are RIDICULOUSLY narrow and definitely not meant for larger vehicles. However overall the stay was nice I wasn't loud, the shower had pressure, the room was spacious. The bed was fairly comfortable. I would stay again, but drive my smaller vehicle.

8/10

Excellent

04 Apr 2026

Edward

Breakfast was fine. Did not like the $35.00 parking fee

Self

10/10

Exceptional

04 Apr 2026

Paris

Great location, parking is expensive but most places are, we parked elsewhere for cheaper. Good breakfast and pool area.

Family_with_children

8/10

Excellent

03 Apr 2026

Jesse

Parking was safe and easy.

Family_with_children

10/10

Exceptional

02 Apr 2026

Michelle

Cute place and clean. My daughter and I had a wonderful time while visiting San Antonio.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Tabatha

Breakfast was really good definitely an upgrade from other hotels that give free breakfast room was very clean. Loved the kitchen hat made it great for leftovers.

Partner

10/10

Exceptional

30 Mar 2026

David

Very nice room with great
attached parking garage. Close to Riverwalk.

10/10

Exceptional

30 Mar 2026

LeRoy

Clean rooms, fast sevice

Partner

10/10

Exceptional

30 Mar 2026

Felix

Everything was good

Friends_and_family Friends

4/10

Poor

28 Mar 2026

Vijayashree

Partner

10/10

Exceptional

28 Mar 2026

Alexander

Did not stay long, but the room was very clean.

4/10

Poor

27 Mar 2026

Javada

We stayed here in March 2025 and loved it! We came back in March of 2026 and were highly disappointed. The hotel has drastically gone downhill. The room was dirty, lamps broken, phone didn’t work, no more valet parking but still charged an extremely overpriced fee to park in their garage, snack bar and water bottles had no selections (not even a single bottle of water to purchase), and the breakfast was disgusting both mornings. The oatmeal was oats floating in water and the eggs were also very watery. The only positive about this hotel now is the ease of walking to the alamo or riverwalk.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Alissa D Dorcey

The staff was very friendly and welcoming. The breakfast was amazing. The room was very clean. Of course my daughter wanted a room with a view and the guy working the desk made sure she got just that. Views from our room were amazing. Will definitely stay here again.

Family_with_children

10/10

Exceptional

25 Mar 2026

TANYA

Create location and very clean very well priced.

8/10

Excellent

25 Mar 2026

Josefine

Location of hotel is ok, but the parking at the hotel was outrageous. Timing in the breakfast needs to change, ending at 9:30 is way too early.

10/10

Exceptional

24 Mar 2026

gary

The room was very clean and contrary to what others have written there is no mold at all. The staff was very cordial and welcoming- hats off to Lu. The rooms were actual suites since it included a kitchen with microwave and electric range as well as dishwasher with detergent and a living room as well as bathroom and bedroom. The best of all was that it was a block away from The Alamo. Loved the hotel and the stay was great. Added features were the pool which had a gas grill and daily breakfast. Will definitely return. A+++

Partner

10/10

Exceptional

24 Mar 2026

CRISTIAN

The breakfast was somehow limited. It ran out of food several times in the span of 30mins. Customer service at the check in/out was excellent. Will definitely stay there in the future.

10/10

Exceptional

23 Mar 2026

Amanda

Clean room, great staff

Family_with_children

2/10

Poor

23 Mar 2026

Roy

Extra charges

Family_with_children

10/10

Exceptional

23 Mar 2026

David and Glyzl

The room and kitchenette was clean. I wished that dish soap and a simple cleaning sponge was available for the kitchenette sink, but no deal breaker. The bathroom had adequate supplies. The breakfast was ok.

*Keep in mind, it's downtown, so parking was an issue. We arrived at 7:30pm and was told that they had no parking spots available. They directed us to a pay as you go fenced in parking area around the corner, and to check in the following day to see if they had a parking spot available. This would normally be fine, except that it was me with my son, so safety while walking in the dark was a personal concern. We DID go back the following morning, after the 11am checkout, and was able to secure a parking spot in their garage, which is conveniently connected to the lobby. I would suggest calling ahead of time to see if they could (possibly) add a parking voucher to your room?

*Overall, a nice and clean place to stay. The staff is very friendly. I would stay there agian!

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Barbara

Loved it. But didn’t like that I parked at a different location. Next time I will check in early lol but other than that great

10/10

Exceptional

22 Mar 2026

William

The room and staff were very nice

Partner

4/10

Poor

21 Mar 2026

brittni

Unless you get there early, be prepared for them to not have any parking. Was told we could use public parking areas if we wanted. What a great thing to be informed at 10 PM after driving all day.

Family_with_children

8/10

Excellent

21 Mar 2026

wendelyn

Decent and no pool use

4/10

Poor

21 Mar 2026

Paola

Lets start for the the positive. The facilites are well located, you are walking distance from the Riverwalk, The Alamo, driving you are 6 mins from the Pearl and 30 mins from Sea world. As for the parking it was full all the time, but there are public parkings nearby. The breakfast is basic, you need to arrive early though. Now, you need to be aware that we found a live bed bug, it seems that it was an isolated issue, but happened.

Family_with_children

2/10

Poor

21 Mar 2026

Eric

Room was dirty and smelly, all requests were ignored, parking is bad, no drinking water on property the first days (not even bottled water)

Self

10/10

Exceptional

20 Mar 2026

George Lewis

Staff was amazing. Thank you!

Family

8/10

Excellent

20 Mar 2026

Victor E

Clean room

4/10

Poor

19 Mar 2026

Beniel

Parking was inadequate. Free Breakfast is not good at all.

Family_with_children

10/10

Exceptional

19 Mar 2026

Cary

Great price and the room was wonderful. Everything about it was great. The desk staff was very helpful and even retrieved me butter from thelr kitchen so I could cook my steak. The bed was awesome, one of the best mattresses I've slept on at a hotel. It takes a lot to impress me and I was impressed.

Self

10/10

Exceptional

19 Mar 2026

Belinda

Staff was ver fruendly abd accommodating.

Family_with_children

8/10

Excellent

19 Mar 2026

Jaclyn

Our bathroom wasn't well ventilated and mold was very visibly covered up by paint. Wallpaper was stripping from bathroom walls due to moisture. Pool wasn't clean. Staff was extremely friendly, and helpful from cleaning crew to welcome specialists. I was not expecting such a hefty parking fee and wish that was included in the overall price.

Family_with_children

10/10

Exceptional

19 Mar 2026

Jose

Did not use laundry service.

Partner

2/10

Poor

19 Mar 2026

Sabra Munir

There was no parking , pool was soo dirty , no room cleaning, breakfast was so basic , over all cleanliness was poor .

Family_with_children

10/10

Exceptional

18 Mar 2026

Antonio

GrNo at experience

Friends_and_family Family

2/10

Poor

17 Mar 2026

Raymond

Properties all needs to be updated

Family_with_children

4/10

Poor

17 Mar 2026

Cesar

Great location, microwave did not work, dirty dishes. Stayed 2 nights and room was never cleaned. Parking was expensive, not included in the room rate.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Alicia

Breakfast was not great, not enough for all the people staying at the hotel. Food quality was not really good.
Staff was regular, nothing worth of mention.

Partner

10/10

Exceptional

16 Mar 2026

Brenda

The staff was super accommodating specially the young lady working the front desk on Friday morning at around 2am she made it possible for me and my nephew to check in early specially since it was my mistake by not boking the hotel accordingly she made the impossible possible she went above and beyond which made our mini stay amazing!

Family_with_children

8/10

Excellent

16 Mar 2026

Teresa

Staff was helpful when our tub was draining slowly. Very convenient to downtown and the Alamo. We were on the 13th floor so didn't notice much noise. Continental breakfast was great.

Partner

10/10

Exceptional

16 Mar 2026

Edna

The studio was very nice,clean,comfortable. The staff was very attentive, everything was nice.

Friends

10/10

Exceptional

16 Mar 2026

Mark

Clean room, friendly staff, great breakfast

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Cynthia

Room was clean and comfortable.. Parking was great and staff was wonderful. Will stay our next trip

Partner

2/10

Poor

15 Mar 2026

Evan

Advertisement and website when I made booking, 3 months in advance, stated there would be parking available(valet) like during our last stay which was 8 months prior. We drove almost 400 miles to get San Antonio to find out the hotel did NOT have valet which wasn’t a big issue but they notified me they had NO parking available. Which threw our entire vacation into unknown territory which was not the plan. We booked months in advance at this specific property for a reason. Staff was not rude but not helpful, nor did they seem to care. Last time we will ever stay there. Personally I would not recommend this property to any friends or family.

Partner

6/10

Pleasant

15 Mar 2026

Thana

Breakfast was okay, nothing special. The night we checked in, they had no parking spots available so we had to pay for parking at a public parking lot a few blocks away. Room was fine, met our needs while we stayed in San Antonio, location was great to the Riverwalk and Alamo.

Family_with_children

10/10

Exceptional

15 Mar 2026

Alissa D Dorcey

Room was very clean, staff was super friendly, the location is amazing!

Family_with_children

10/10

Exceptional

14 Mar 2026

Jessica

Clean room, excellent breakfast, staff courteous and welcoming

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Jacqueline

Easy walk to historic sites and shopping.

Self

10/10

Exceptional

13 Mar 2026

Arthur

I enjoyed the two room “apartment style” room it was perfect a vacation with my children.

Friends_and_family Family

4/10

Poor

12 Mar 2026

Tonisha

Hotel was updated however you can tell the bathtub and toilets are old. They were stained and tarnished. The beds were horrible; especially the sofa bed. Also, there aren’t many options for the breakfast.

6/10

Pleasant

12 Mar 2026

Ernesto

No restaurant
They don’t do housekeeping every day, just once a week, unless you request it. If you request it, make sure that you are a specific that you want full housekeeping otherwise they will only make what they call “ light housekeeping” which is only taking the trash and changing towels.

Business

4/10

Poor

11 Mar 2026

Jose

For some reason, they did not do housekeeping in their rooms, unless you request it. So I requested it and the only towels and they said that since I have only been there for three nights at that point, it was only a light housekeeping service.. to me this is unacceptable…. I also have changed from my original because the bed was not in good conditions

Business

6/10

Pleasant

10 Mar 2026

Arturo

Didn't appreciate the late check in and the rooms not being ready. Took 1.5 hours to get out room

8/10

Excellent

10 Mar 2026

Amina

Well they do charge for parking. There’s that. I guess since they are downtown San Antonio. Or you can frantically look for parking on the street that you have to pay for but free on Sunday. Quaint location, I must say with short walking distance to everything. Banks, the Alamo, food, shopping, the river walk, other hotels. Came during spring break so I kind of understood waiting an hour to check in with long line in the lobby and no one at valet to pick up cars. Guess their parking was maxed out. Front desk with one person and house keeping tried their best to keep up. The place was not dirty but not spotless at the same time. Beds and furniture very comfy with big wide windows to get a good view of city at night. A full kitchen setup with lots of small necessities like paper towels and utensils. Bare minimum towels in the bathroom however, but enough soaps.

Family_with_children

10/10

Exceptional

08 Mar 2026

Thaily

Clean room and friendly staff. Very short minute walk to the riverwalk area and mall!

Partner

6/10

Pleasant

08 Mar 2026

bouchra

GOOD LOCATION

Family_with_children

4/10

Poor

08 Mar 2026

Marco

Ugly, old, dated, forgotten hospitality

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Lorenzo

Nice staff and clean rooms.

10/10

Exceptional

07 Mar 2026

Steven

Yes it was stores near by

Self

10/10

Exceptional

07 Mar 2026

Jannah

Friendly staff, quiet, walking distance to the riverwalk and many more attractions in the area

Friends

10/10

Exceptional

06 Mar 2026

Kimberly

Conveniently located near the Alamo and Riverwalk. Recommend dropping luggage with staff at check in otherwise you will need to obtain a luggage cart and walk from parking garage to room. Key card gets disconnected about 10-15 before 11am check out. Breakfast was good.

10/10

Exceptional

06 Mar 2026

Jennifer

The hotel is in walking distance to the Alamo and, Alamo plaza, and nearby shopping, and riverwalk. This was our second time staying at this location for an annual event nearby. The hotel works for our growing family and offered reasonably priced upgrades (upon availability of course). While some of the things that occurred were out of our control and the hotels (mostly outside noises), we enjoyed our stay and will most likely stay again in the future.

Family_with_children

10/10

Exceptional

04 Mar 2026

Leo

Clean room

Partner

8/10

Excellent

01 Mar 2026

Randy and Glenda

Nice location. Was easy walk to Almo, River walk.

6/10

Pleasant

28 Feb 2026

Megan

Parking was sold out on site. Had to park 2 blocks away with 3 kids and a car seat. Smoke detector batteries went off around 10:30pm but maintenance was quick to fix it. Overall it's a cheaper hotel and feels cheaper when you stay there but it was a decent room and breakfast for the price.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

mariah

Clean room and great staff.

Self

10/10

Exceptional

27 Feb 2026

Kathy

Staff went out of their way to allow us an early check-in and parking for our group, which helped us out so much. Rooms were very nice and spacious.