Name: Sonesta ES Suites San Antonio Downtown Alamo Plaza
Address: 425 Bonham street, San Antonio, 78205, US

10/10

Exceptional

06 Aug 2026

Jasmine

Great staff! Amazing, clean room.

10/10

Exceptional

05 Aug 2026

Willie

Everything was awesome! 10 out of 10!!

10/10

Exceptional

04 Aug 2026

Priscilla

Great stay and the location was perfect for downtown!

10/10

Exceptional

04 Aug 2026

Eunice

Nice

10/10

Exceptional

04 Aug 2026

Cornelius

I stayed here with my family of four. The room was nice and clean had everything we needed. We enjoyed the breakfast, which was a real one and not a continental one. The pool was relaxing. Most of all we could walk to everything such as the Alamo,the River Walk ,and all the activities going on downtown. The parking at the hotel is about $45 a day but I parked on the street around the corner from the hotel for 30 cents an hour or $3 for the day. It was free from 6pm until 8am. I would definitely stay here again.

8/10

Excellent

03 Aug 2026

Vanessa

Very nice

10/10

Exceptional

03 Aug 2026

Sandra

Very good location to see the city.

8/10

Excellent

31 Jul 2026

Victoria

Nice stay, did not have parking onsite

10/10

Exceptional

29 Jul 2026

Ivan

Was amazingstaying there very clean everything

8/10

Excellent

29 Jul 2026

Lindsey

The pool felt private and we were two blocks from the Alamo, shops at River Center mall, and the river walk. Breakfast was good. The staff was so nice and helpful every time we contacted them. Parking is expensive and not included, but to be expected downtown. Would stay there again.

8/10

Excellent

28 Jul 2026

Chris

Clean but never cleaned our room for 3 days.

10/10

Exceptional

28 Jul 2026

Julie

The breakfast was very nice. The room was very nice. And, the stack, especially Michael M was excellent. He was very helpful and helped me get parking, ice, waters, and anything that I needed.

10/10

Exceptional

27 Jul 2026

Thomas

Everything was good just plan for parking

10/10

Exceptional

27 Jul 2026

Ora

BREAKFAST WAS GOOD. AC WAS NO CONSISTENT IT WAS WARM AND THEN PERIODICALLY COOL BURST.
STAFF WAS EXCELLENT. THANK YOU MICHAEL AT FRONT DESK FOR GREAT CUSTOMER SERVICE. THE PARKING WAS A VERY ISSUE. IN SOME WAY THE CUSTOMERS SHOULD GET FIRST PICK AT PARKING. WE PARKED AT HOTEL ACROSS THE STREET. ALL AND ALL WE ENJOYED THE STAY

10/10

Exceptional

26 Jul 2026

REBECCA

Very clean and great location! Staff was very friendly and really helpful. The only thing we didn't like was the breakfast.
Not much variety and exactly the same every morning. Other than that it was a great stay!

10/10

Exceptional

24 Jul 2026

Sonia

Thank you 😁

10/10

Exceptional

23 Jul 2026

Jose

Excellent stay at the Sonesta ES Suites San Antonio Downtown. Has been our favorite for years now. The rooms are spotlessly clean, breakfast, a pool, gym and laundry room. Highly recommend and will definitely be back.

10/10

Exceptional

21 Jul 2026

Manuel

Clean rooms

Family

10/10

Exceptional

18 Jul 2026

Ramon

great hotel! room was clean, breakfast was great and location made for easy walking distance to most downtown attractions.

Family

10/10

Exceptional

17 Jul 2026

Benjamin

Christian was extremely helpful and courteous, even suggesting some sites and places to eat. We think he went above and beyond great job.

Family

2/10

Poor

17 Jul 2026

Cesar

They cancelled my reservation because of a busted pipe.never got a hold me to inform me of the situation. Manager had Expedia on the phone to tell them the situation even told them I was there at the counter and they did not want to speak to me only thru email which I never got any email from them. I want my refund back asap. I will never use Expedia or hotels.com ever again to book any thing from here on out. Deleting my apps also

10/10

Exceptional

16 Jul 2026

Ysmael

This place was great. We were able to check in early. Our room was very spacious and the AC was great! And its very close to the river walk and alamo.

Family_with_children

10/10

Exceptional

15 Jul 2026

Michelle

Food was great you have to pay parking

Family_with_children

8/10

Excellent

13 Jul 2026

Betty

The room was clean and the hotel is clean. The staff was nice and helpful. We liked the breakfast and pool was clean with towels for us to use. The cost is not bad either. We will definitely return when traveling to San Antonio.

Family_with_children

10/10

Exceptional

12 Jul 2026

V. Michael

The location was great, very convenient to the Riverwalk and the Alamo. The room was great as well. Breakfast was typical for a hotel. Nothing bad, nothing exciting.

Family_with_children

6/10

Pleasant

11 Jul 2026

Sergio

The hotel was clean, the staff was friendly, and the location made it easy to explore downtown San Antonio and the River Walk. The complimentary breakfast was good, although I wish there had been a little more variety from day to day.
There are a few things that could make the stay even better. The pillows and blankets could be more comfortable, and the TV options were limited. It would have been nice to have streaming services available. We also wish the hotel had bottled water available instead of only a water fountain tucked away in the back. They had a shop next to check in but no water in stock and only a few things in there but we're overpriced. A shuttle service to and from the airport or nearby attractions would also be a great addition.
In our room, we only had one roll of toilet paper and not quite enough towels when we checked in, but those are easy things to improve.
Overall, it was an okay stay, but with these issues, I would probably choose a different hotel next time, especially one that offers an airport shuttle

Partner

10/10

Exceptional

10 Jul 2026

Becki

We loved almost everything about our stay here. The only complaint that I have is that the pull out sofa bed mattress was old, stained and very very uncomfortable. That being said, I would still stay here every time I visit San Antonio in the future.

Family_with_children

10/10

Exceptional

07 Jul 2026

reynaldo

All clean and good.

Family_with_children

10/10

Exceptional

07 Jul 2026

John

Nice hotel right beside the Alamo and the Riverwalk

Friends

10/10

Exceptional

05 Jul 2026

Javier

Good service

Partner

8/10

Excellent

05 Jul 2026

Aaron

Staff was very helpful on things my family needed.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

DAWN

Good location near Riverwalk. Staff was friendly and accommodating.
The bad: Breakfast was poorly managed , ran out of eggs, potatoes undercooked, sausage chewy/old. Room was not stocked. We had to get everything from the front desk-towels, sheets for pull out couch, washcloths, soap, etc.

Family_with_children

8/10

Excellent

05 Jul 2026

Tonya

The location is excellent and the staff(Ethan)was phenomenal. The only thing there was no pancakes or waffles 😕 at breakfast. The breakfast wasn't great, the shower water temp for hot water doesn't last long. We stayed for 5 days no housekeeping for room to replenish items in room, dishwasher soap, sponges, trash bag, toilet paper and towels. Had to get all this from front desk because room phone didn't work. But the room was large and spacious with all the kitchen essentials you need. Unhouse people camp out near parking garage, no security for parking garage on property..Other than that my family truly enjoy our stay. It affordable hotel with great location and good customer service . Just seems to be understaffed.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Carolina

The property is dated. They ran out of parking spaces and clean towels when we were there.

Family_with_children

8/10

Excellent

02 Jul 2026

Shari

Room was clean and comfortable. Did not like having to pay $35 to park.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Huimin

Breakfast was served but was crowded with people. Staff was helpful. The room was spacious with a kitchen area. The drainage of the washroom was poor, but nice to be separate from the shower.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

PANKAJ

The property was well maintained. The staff was helpful. We have stayed here few times before and the stay was always comfortable. However this time, our AC was not working and it took about 2 hours to fix the issue. Again the staff was helpful and prompt, but the room was too hot. I recommend the property to look for the issues during the room is prepared

Partner

8/10

Excellent

29 Jun 2026

Veronica

Cuarto incluye cocina. El baño es sencillo. Todo limpio.

Family_with_children

10/10

Exceptional

28 Jun 2026

Abel

Great clean room and location. If any improvement, it would be a larger pool area.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Marc

Our room was clean and cool and the staff was helpful.

Business Friends

10/10

Exceptional

27 Jun 2026

Lorena

Arrived pretty late around 10:30 at night as we were moving across country. Maria at the front desk was more than helpful and accommodating on helping us get in and settled. Helping us out with parking. We had our 2 sons and 2 dogs with us. The hotel room was better than expected. We slept so well and wished we could have had more time to enjoy the room. The complementary Breakfast in the morning was pretty good as well. We were able to have a good selection of things, including scrambled eggs, breakfast sausage, potatoes and variety of toast. So we were set for our next full day of driving. I would def stay here again.

Family_with_children

10/10

Exceptional

27 Jun 2026

Yang

Clean and spacious room. Good value for a suite. Decent hot breakfast. Friendly staff.

Self

10/10

Exceptional

26 Jun 2026

miguel

All good

10/10

Exceptional

24 Jun 2026

Regina

The room was perfect for my family. It was clean, the staff was great and the breakfast was good. Will definitely stay again.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Shiela

No parking at the hotel the first night told me to park across the street $46 for 12 hours 😳
Kleenex box in my room one tissue in it..2 days later finally got a box of Kleenex.
Exact same breakfast every morning, I was there for 7 days.
Asked for one hour later check out charged
me $50.
Asked for towels to shower a 2nd time after working out the housekeeper I asked said someone else was working my side of the rooms…they’d provide the later.

I stayed many times in hotels in Downtown San Antonio,Texas. This was stay was disappointing.

Self

10/10

Exceptional

23 Jun 2026

Evelyn

Breakfast was good. Location was perfect, close to restaurants, shopping and sure seeing

Family_with_children

10/10

Exceptional

22 Jun 2026

Jamar

I will always stay here for now on

Self

6/10

Pleasant

22 Jun 2026

Beverly

There was no housekeeping unless you call a day ahead and the room was Not well stocked with towels, tissue, dishwash, trash bags, coffee, etc.......... The breakfast was ok.

Family_with_children

10/10

Exceptional

22 Jun 2026

Leticia

Great staff and breakfast

Partner

8/10

Excellent

22 Jun 2026

Joe

Good place, parking the worst.

Self

8/10

Excellent

21 Jun 2026

Lance

This place was very, very busy when I tried checking in. A little bit chaotic and understaffed. The lobby facilities were pretty unimpressive, but the room itself was nice and it was nice to have a kitchenette.

Self

8/10

Excellent

21 Jun 2026

Armando

No ice machine, telephone did not work, I could not turn air conditioning off.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Mayra

The room was great, roomy and big kitchen appliances. I wish they left extra trash bags for extended stays. The only thing is that the breakfast was the exact same thing every day and no pancakes or waffles were available for kids. The pool is small but ok for the kids. We found parking in the garage every day we were there. Would stay again!

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

Ashley

Great place to stay!

Family_with_children

6/10

Pleasant

17 Jun 2026

Poonam

Parking situation is horrible and very expensive and some of the staff just don't give a damn and are super rude while others are very nice and friendly

Family_with_children

8/10

Excellent

17 Jun 2026

Dominic

The breakfast bar was a little lacking.

Partner

8/10

Excellent

17 Jun 2026

Mia

The two bedroom layout was nice and spacious. It also came with a pull out couch, which we did use. The issue with that was, the blanket for that smelled pretty bad. When asking for a replacement at the front counter, they were all out and gave us a bedsheet. Maybe my fault for asking late, i assumed they’ll have plenty extras. I asked again the next morning and they were able to drop a new one off and it smelled clean. Overall a good hotel, the pricing a bit much but you get privacy, free breakfast and you are a 5min walk from the Alamo.

Friends_and_family Family

4/10

Poor

16 Jun 2026

Tamara

The service at this hotel was poor. We were traveling as a family of four and stayed for four nights. Each morning we had to request fresh towels at the front desk for showering, and despite our requests no one ever showed up to collect our used towels or to change the trash so they just piled up. The front desk staff wasn’t overly friendly with the exception of Elijah, who was consistently smiling, pleasant, and helpful. The breakfast buffet options were identical all four days, and on some days they were missing any type of breakfast meat, coffee creamer, etc. It was a disappointing stay.

Family

10/10

Exceptional

16 Jun 2026

Rachel

Location is good close to highway and downtown. The room was spacious and perfect for a small group staying together. Get to breakfast early because they will run out.

Friends_and_family Friends

8/10

Excellent

16 Jun 2026

Adrienne

Very good location to the downtown tourist attractions… Easily walking distance to the Alamo, the Square, the Riverwalk, and the boat tours.
The pool was packed the whole time we were there, so that wasn’t a huge draw like we thought it would be… Breakfast ended at nine sharp, so don’t sleep in and try to get there at 9:10, you won’t get anything.
I mean, who eats breakfast at 8 o’clock in the morning on vacation??

10/10

Exceptional

16 Jun 2026

Lauren

Great stay! Clean and easy to get to and to park!

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Kristen

Place was clean and staff was accommodating. Riverwalk was a 5 minute walk and the Alamo just a couple of block away. They charge for parking but there is plenty of street parking and it’s pretty safe. The one thing they can improve on is breakfast but it can get you by. Coffee was great

Family_with_children

10/10

Exceptional

14 Jun 2026

Tebetha

The front desk girl was so sweet! Bless her! I don’t remember her name but she checked us in and she was the absolute best!

Family

4/10

Poor

14 Jun 2026

Zachary

I booked 2 rooms but one was not ready for an hour after we checked in and I had to go through the entire check in process again.

Friends_and_family Family

4/10

Poor

13 Jun 2026

Evelyn

The breakfast was now appealing or tasteful no fruit, oatmeal watery, no Pancakes or waffles, not a good selection of juice! Icemaker didn’t work, door key didn’t work X 3 went up and down to desk to rekey! Parking wasn’t available, had to park on the street and got a parking ticket ticket!

Self

6/10

Pleasant

12 Jun 2026

Jessica

My family and I selected this hotel because of the breakfast buffet however it was not a breakfast buffet. It was basically a grab and go breakfast, scrambled eggs and sausage balls. Very disappointing especially when we checked in the front desk clerk stated we would have pancakes, eggs your eggs, the works. Then we were advised during check in parking was $35 PER DAY! Which is crazy because we were told about paying for parking and definitely not $35. We never had housekeeping during our stay.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

KENDALL

Very spacious room, love the apartment feel. New modern kitchen and decor. Bed design is cute but mattress was not the best. Typical hotel mattress, sheets and covers are soft. Clean bedding and showers. Smells good in the rooms. Great storage for extended stay! Definitely easy access to local attractions. Easy for families, and military.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Bryan

Great hotel! Fit our needs. Great location. Breakfast needs improvement.

Family

10/10

Exceptional

08 Jun 2026

Mike

Love this hotel! The staff were all so friendly but special shout out to Elijah who was always welcoming and helpful. Rooms are super quiet with great views of Downtown. Highly recommend this to anyone staying in San antonio

Self

10/10

Exceptional

07 Jun 2026

Nicholas

The location is excellent behind the Alamo. The suite room is great for space and comfort.

Partner

8/10

Excellent

06 Jun 2026

Diego

We booked a room with 2 queen beds and also used the sofa sleeper as an extra bed, so you’d think it was a tight squeeze, but it was surprisingly still pretty spacious. Our kids loved staying here, and I felt safe throughout our entire stay.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Deborah

Staff extremely friendly & helpful. However, no TV for 1 day they blamed the service provider and breakfast not great for someone like me with celiac desease but ive found thats pretty normal unfortunately.

Self

10/10

Exceptional

04 Jun 2026

Zandra

The room was clean and spacious, the water was hot and the breakfast was good!

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Tiger

.

Family

4/10

Poor

01 Jun 2026

Luisa Cecilia

Didn’t enjoy the breakfast

10/10

Exceptional

31 May 2026

Joye

It was close to the Alamo. Breakfast was good. The staff was very accommodating and helpful.

Family

10/10

Exceptional

31 May 2026

Rita

I really enjoyed my stay everyone was professional, I love the room, I was their for a women’s conference. I loved most was the safety of the property, how you can’t get into the property without a key to scan or get to your floor. The only thing I was a little upset about the breakfast, they did not have pancakes or a waffle station, most hotel with a continental breakfast has that, but for the most part I had a wonderful stay with Sonestra, ES Suites and I will return and recommend this hotel.

Self

10/10

Exceptional

29 May 2026

Jacob

It was amazing. Clean rooms, great staff, nice pool, great location.

Self

6/10

Pleasant

28 May 2026

Mark

Disappointed in the room no ice maker as promised in the room and there were on ice machine in the hotel. For 35 dollars a night I would think the parking would be much better. No access to the hotel from the parking garage was the pits, and the carts for the luggage was a joke. Will have to find another location when we go back in December.

Partner

8/10

Excellent

26 May 2026

Elena

Super close to the riverwalk and convention center! Felt very safe!

Self

10/10

Exceptional

25 May 2026

Carlos

Everything is clear, excellent attention at the couno pretty professional

Partner

2/10

Poor

25 May 2026

Rodney

Horrible customer service

Family_with_children

10/10

Exceptional

25 May 2026

Mayra

Super cute and clean!!

Family_with_children

8/10

Excellent

25 May 2026

Ruth

One of the rooms the shower was clogged , low water pressure.
The parking very inconvenient.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Matthew

Good location! I was able to walk to the Rock Box/Vibes without any issues. Also near the River Walk and Alamo.

Self

10/10

Exceptional

24 May 2026

Mario

The room was excellent. The staff was so courteous. We have stayed at Sonesta everytime we come to San Antonio. We always enjoy our time tgere.

Friends_and_family Family

8/10

Excellent

23 May 2026

TaeSun

I love that it’s so close to the main downtown tourist spots. I attended a nursing conference and walked everywhere. It was very convenient.

Self

10/10

Exceptional

22 May 2026

Sharon

Loved the room set up , it felt like a small apartment , it was cozy and very convenient as I had a child with me ,

Friends_and_family Family

10/10

Exceptional

22 May 2026

Cameron

Clean room, friendly staff and breakfast.

Family

10/10

Exceptional

22 May 2026

Paola

Está bien para una noche pero casi no había agua caliente y te cobran por estacionamiento del cual no te dicen

Partner

10/10

Exceptional

21 May 2026

Deanna

We had a suite in at this beautiful hotel. Very clean, great breakfast. Walking distance to the Alamo and the Riverwalk.

10/10

Exceptional

21 May 2026

Linda

Very close to the Alamo and the River Walk. Super helpful staff, great amenities in the room, and awesome hot breakfast to start the day!

Partner

10/10

Exceptional

20 May 2026

Patrick

Very nice location for my convention. Nice, comfortable room. I didn’t use any of the amenities, so neutral.

10/10

Exceptional

20 May 2026

Israel

grteat

Family_with_children

10/10

Exceptional

18 May 2026

Desi

Room set up was spacious, cozy and homey. Loved it!

Family

10/10

Exceptional

18 May 2026

Sandra

the location was perfect was walking distance to where we needed to go. the hotel was perfect!

Friends

10/10

Exceptional

18 May 2026

Noel

Very clean hotel, friendly and helpful staff. Breakfast was very nice and staff was attentive to all the stations and seating area. Comfortable beds and large spacious room. Could have supplied more towels since housekeeping is weekly for the most part, instead 4 nights. Overall great value and location.

Business

8/10

Excellent

18 May 2026

ELMA

Room was clean. The only thing that I didn't like was that when you open the sofa bed, you can't open the door between rooms.

Family_with_children

10/10

Exceptional

17 May 2026

Mariainez

Stay was good. 2 bedroom was the best idea