Red Roof PLUS+ San Antonio Downtown

Red Roof PLUS+ San Antonio Downtown - Riverwalk

United States , San Antonio - TX
SAN ANTONIO, 1011 East Houston Street
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100 reviews shown

8/10

Excellent

28 Apr 2026

Dayne

Convenient location to everything, clean and helpful staff. Easy check-in! I would stay here again!

Partner

10/10

Exceptional

27 Apr 2026

Annette

Service great , price on point , area a little sketchy next to the frway under pass , parking fees good , front seat very helpful

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Randy

Check-in was a breeze, friendly front desk clerk. Plenty of parking spaces.

The room was very comfortable no issues.

Self

10/10

Exceptional

26 Apr 2026

Verified traveler

I always stay there

10/10

Exceptional

25 Apr 2026

Rene

Staff were super nice and willing to help. Rooms were clean.

Friends

4/10

Poor

24 Apr 2026

Garrett

It’s cheap for a reason. Don’t let the pictures fool you

Partner

10/10

Exceptional

23 Apr 2026

Bradford

Shouldn’t have to pay to have ark

10/10

Exceptional

23 Apr 2026

Mark

It’s a pretty simple old school hotel. Clean for its age and you can’t beat the price. You got the Skybar across the street and extremely close to the city’s popular places. The staff are nice and if you get a chance to meet Jesus he’s a solid guy.

Self

6/10

Pleasant

21 Apr 2026

julyici

Friends

2/10

Poor

21 Apr 2026

Monica

If you plan on staying here make sure your room is NOT on the second floor near the exit towards the parking garage DOOR. My room was 4 door down and all I kept hearing was the door SLAMMING opening and closing all day & night. I couldn’t sleep the whole weekend . They need to fix that door. Where it does not slam. Bad stop to rent a room where the incoming traffic is coming in and out. Another thing if you want your room to be clean you have to request it even though your staying the whole weekend you would think they would have the courtesy of cleaning your room instead of requesting who would not want fresh towels and a clean bed for the next day. Other than that the front desk guy was the only nice helpful person there.

Family_with_children

6/10

Pleasant

20 Apr 2026

Liliana

The parking is $15 a night so that’s one thing. The condition of the hotel is not the best but not the worst. The room itself is decent I’d say. The staff was friendly so that’s a green flag. Not bad.

Partner

6/10

Pleasant

20 Apr 2026

CLAUDIA

They charge extra for parking, although it should be included with room price, it looks dirty and dingy in the hallways. The room has an odd smell, the coffee was free but that’s about it. Wouldn’t be my first choice in the future

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

John

Hotel close to Riverwalk. Staff was friendly. It is an older hotel, but it was OK

Self

6/10

Pleasant

19 Apr 2026

Christina

Elevator didn’t work had to take the stairs.

Partner

8/10

Excellent

17 Apr 2026

Olga

Clean room, friendly staff, spacious parking, good location.

Family_with_children

10/10

Exceptional

15 Apr 2026

Ava

Outstanding staff, clean,comfortable lobby good landscaping. I came by train, no car so n o idea about parking. I saw that many people did. Close to mass transit and attractions. Large clean quiet rooms

Self

8/10

Excellent

14 Apr 2026

Diana

Everything was good

Partner

10/10

Exceptional

14 Apr 2026

Ann-Marie

The hotel was easy walking distance to Riverwalk and convention center. Clean with friendly staff, quiet and no problems getting parked. Highly recommend.

Family

8/10

Excellent

13 Apr 2026

Manuel

Room was clean and ac was working great, staff was helpful and view towards city was good,

Family_with_children

10/10

Exceptional

13 Apr 2026

Oscar

Nice area

10/10

Exceptional

12 Apr 2026

Mark

A/C in the room was amazing!!!
Location is close to downtown!!!

Partner

4/10

Poor

12 Apr 2026

Carlos

Charging for parking is ridiculous. Why should one have to pay for parking when staying at a hotel .

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Maira

Yes

Self

8/10

Excellent

11 Apr 2026

Bartolo

Clean ,quiet,

Friends_and_family Friends

6/10

Pleasant

11 Apr 2026

Edward

The hotel it’s self needs updating, tired of going into some of these hotels a smelling like marijuana.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Rose

Everything was excellent . Only thing is the only thing wrong was that they require for their guests to pay for parking. You are already paying to stay in their facility guests shouldn’t be required to pay for parking .

Partner

4/10

Poor

07 Apr 2026

Maria

No had to walk and I didn't have a pet with me.

Family

2/10

Poor

07 Apr 2026

Roger

Shops was close pet friendly but will not stay again people all night long being loud in motel reported it several times to front desk still went on will not go back

6/10

Pleasant

06 Apr 2026

Yolanda

Yes shops nearby and pets oh yeah very happy pets I guess my next door neighbor was celebrating cuz they were too noisy didn’t want to bother but I guess next time I will call front desk I know they see them getting cuz of the hallway cameras anyway another thing( no coffee in the room) hopefully next time they put them on every room everything else was fine

6/10

Pleasant

06 Apr 2026

Ron Arthur Heilmann

There advertisement states "Downtown - Riverwalk," but in reality they are more than four blocks away from the Riverwalk.

Family

4/10

Poor

05 Apr 2026

Megan

Very loud doors that slam in the rooms and to get into the buliding. Mold in bathroom.

Partner

8/10

Excellent

05 Apr 2026

Luis

Clean room
Pet-friendly

Family_with_children

10/10

Exceptional

03 Apr 2026

Lesly

N/A

10/10

Exceptional

01 Apr 2026

Alyssa

Clean room and ac worked good

Partner

6/10

Pleasant

01 Apr 2026

Stephanie

Room was ok just the toilet would keep running after flushing it. You had to keep messing with the handle to make it stop

Pet

4/10

Poor

30 Mar 2026

giovanni

it was fine in parking, the

Family_with_children

2/10

Poor

29 Mar 2026

Joe

wvrything dirty

Family_with_children

8/10

Excellent

29 Mar 2026

Leroy

Parking was secure and AC worked well.

Self

2/10

Poor

28 Mar 2026

Keyshawn

Rooms had tubs dripping water. No microwave or fridge. Pay for raggedy ass parking

Family

4/10

Poor

27 Mar 2026

Syed

Restroom got clogged. Washbasin was clogged

6/10

Pleasant

27 Mar 2026

Edgar

Just one thing to say good price for the location.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

No breakfast provided. Won’t take tax exempt form.

Self

2/10

Poor

24 Mar 2026

Rachel

When checking in, I was unaware of a parking fee. I believe that should have been in the description or detail section when booking. There was no mini fridge or microwave in the rooms. If you charge for parking, there should be enough funds for at least a mini fridge. Walking into our room, there was hair on the floor under the deck and in the bathroom. Mold is growing in the corner of the bathroom and above the light switch. There was pee on the side of the toilet. The swimming pool was dirty; I understand nature; however, someone should have been out there every day cleaning. I watched as the hotel's guests cleaned the pool for the staff. Dust was on the ceiling. I asked multiple times for service for my room, and no one came. The carpet hadn't been vacuumed. TV went in and out. The guide to the TV didn't work.

10/10

Exceptional

24 Mar 2026

Janie

Near the hospital.

Partner

10/10

Exceptional

24 Mar 2026

Manuel

Shops and places to eat at were walking distance and well lighted at night.

Self

6/10

Pleasant

23 Mar 2026

Allyson

If you want a cheap hotel within walking distance to the river walk this one is a good choice. It’s not the most new or clean by any means and the photos are a little misleading (definitely doesn’t look as nice and new) but it did what we needed it to do. Also close distance to Alamodome for the concert we went to. Easy on and off for uber drivers. No breakfast, pool was okay (a little dirty and not as new as the pictures portray), staff was truly great, they assisted when someone’s pet was being loud, helped give extra towels and toilet paper when needed.

Partner

2/10

Poor

23 Mar 2026

Steve

Unfortunately, my stay with Red Roof did not meet up to its standards,advertised amenities, and price for my 2 night stay. There was concerns of mildew build-up as well as mold in the bathroom doorway and ceiling. The a/c as well had a smell of mold/mildew coming from it when it was on, just walking into room the air was a thick/dense odorous smell which is typically associated with excessive moisture or improperly ventilated areas where moisture is associated. (I work in property management and property take-over background and I am well aware of these kind of distinctions). The window was sealed and could not open to let that smell air-out. So my options was let the a/c run with this concern, or just have it completely off in this Texas weather with no other form of ventilation.
furniture/lamps/pillows/amenities/housekeeping/customer service, there are a couple notes to go over and pictures I uploaded im google review. Given the fact that I paid about $625 for a 2 night stay (not including the $30-$35 parking fee that was not listed when booking the hotel stay), the hotel room furnishings like the pillows/fabric chairs/lamp covers all had unsanitary brown stains from not being upkept. The ice bucket had brown substance dried on the bucket, the chair with fabric had a brown stain from lord knows what. Housekeeping intruding and invading privacy with the visible "do not disturn" sign hanging, and not veing check out time nor requesting housekeeping.

Self

10/10

Exceptional

23 Mar 2026

Riya

Yes

10/10

Exceptional

22 Mar 2026

Israel

The service was professional n very clean

Self

2/10

Poor

22 Mar 2026

Sergio

The rooms are moldy and smell very foul. Walls are dirty, carpets too. Pretty bad in general. Extremely overpriced. Staff was courteous and helpful though.

4/10

Poor

22 Mar 2026

Daniel

Hotel is dated and in poor condition

10/10

Exceptional

22 Mar 2026

Lucia

Average hotel

Friends_and_family Friends

2/10

Poor

22 Mar 2026

Tanaka

The room was not worth the cost. I do understand that there was a concert and some other activities going on in the city however it was not worth over $300 for my nights stay.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Brandi

Great location near downtown, but the room had no refrigerator or microwave. The ice machine was out of order and the vending machine released hot beverages.

4/10

Poor

22 Mar 2026

Linda

The room was out dated, lamps were loose on the walls, furniture were in bad shape, mattress was very hard pillows smelled bad and they charged for the parking but they don’t charge for the homeless they stay on the parking lot,

Partner

6/10

Pleasant

22 Mar 2026

David

2 out of 10 is my score

Partner

2/10

Poor

21 Mar 2026

Felipa

I dont really recommend this hotel because it looks good from the outside but once you step in its terrible. The staff can be rude to some people and they dont restock the cups of coffee and clean the coffee machine. And in the room the beds are decent sizes but the BEDS ARE VERY DIRTY i found stains on them and it wasn't just my room. Because my friend told me about it as well. The room is terrible because it doesn't even have a microwave nor a fridge bro. The bathroom is decent but other than that its OK. The good thing is that you can go walking to nearby places like El Alamo and Riverwalk. And there is a bridge next to the hotel and it looks pretty at night because it has color changing lights. Other than that its not a good hotel if youre not gonna go out yk.

Family_with_children

8/10

Excellent

21 Mar 2026

Joshua

Very good and affordable

10/10

Exceptional

21 Mar 2026

Sharon

We loved the location just off the freeway with the Skybar across the street and the river walk a short walk. The room was clean and comfortable for our 2 night stay.

10/10

Exceptional

21 Mar 2026

Karen

Overall the stay was pretty great for price. My granddaughter wanted to swim but the pool was dirty. Now like I told my granddaughter I’m not sure if they run the pool like our community pool and only open it during summer or just had not cleaned it yet to be opened but we were able to get in pool area so that was confusing and a huge disappointment to her as she is a swimmer and wanted to use it. It was a great stay and friendly staff. I would stay again for certain.

6/10

Pleasant

21 Mar 2026

Hannah

10/10

Exceptional

20 Mar 2026

Maria del Carmen

Staff was friendly and accommodating. Lots of things to do nearby.

Partner

4/10

Poor

18 Mar 2026

Alejandra

Definitely the pictures on the website need to be updated to what rooms and property really looks like.

Family_with_children

8/10

Excellent

18 Mar 2026

Albert

No fridge no microwave

Self

2/10

Poor

18 Mar 2026

Pablo

Not the room
Was not that clean the ammenties were not available

Partner

8/10

Excellent

17 Mar 2026

Karina

I was a bit nervous in staying at this hotel because of the reviews I saw, but thankfully our experience was a good one! The staff was super friendly, and our room was organized and clean. The only reason I gave it 4 stars instead of 5 is because the soda vending machine in the first floor ate our money so we had to go to the fourth floor to get drinks. Our sink also clogged when we used it. Other than that we will be coming back, and recommend it to others! (:

Pet

4/10

Poor

17 Mar 2026

Maria

Check your coffee makers, found mine had ALOT of mold. Not a little, alot and seemed like it was there for a loooong while.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Sabrina

The room was clean and staff friendly

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Andre

Good stay

8/10

Excellent

16 Mar 2026

Adan

Didn't have pets...downtown shopping was walking distance, so that was nice.

2/10

Poor

16 Mar 2026

Rito

Room size is ok.
BED AND PILLOWS WERE HARD
A. C. was NOT WORKING
SINK WAS GETTING CLOGGED.
TOWELS WERE SMELLING OLD AND HARD TEXTURE
TUB WAS STAINED DIRTY NASTY

Partner

2/10

Poor

16 Mar 2026

James

The room bed sheets and spread was dirty, bathroom wasn't clean. I had a double bed and both beds didn't have clean sheets. I had to make them give me new sheets and I had to put it on myself. will not book them again

Self

4/10

Poor

15 Mar 2026

Bernarda

Property was pet friendly, but I was disappointed, no mini frig, or microwave it was in the lobby. They ran out of towels. No vents in the restroom. Our toilet backed up. Only coffee in morning but ran out of creamer. Vending machines, but soda came out hot. And the parking lot is not big enough for the place. Cars were parked on the side were you climb to the next floor of parking garage. Making very hard to drive out. Heaven forbid a vechical coming up while you trying to go down. Thin walls you can hear your neighbor's conversation. But if your just staying the night it is fine. We also had a lamp that was about to fall off the wall. I personally won't again.

Family

2/10

Poor

14 Mar 2026

Krystal

Overpriced for next to nothing except location. No microwave in room. Have to go to lobby for that. TVs are subpar. Don’t pay an extra night. They charge you double or triple. Absolutely terrible! Unfriendly staff that do not care about customer satisfaction. Spend the money somewhere better!

Friends_and_family Family

2/10

Poor

12 Mar 2026

Maricela

Dirty and ugly room

6/10

Pleasant

11 Mar 2026

Rosa

Couldn’t hear tv over the air conditioner

10/10

Exceptional

09 Mar 2026

ZHENG

good

6/10

Pleasant

09 Mar 2026

Bryan

Dirty

Partner

2/10

Poor

09 Mar 2026

Alfred

Travelers beware the worst experience I’ve ever had. Property was rundown service sucked. Do not repeat. Do not go to this place.

2/10

Poor

08 Mar 2026

William

Room looked terrible. Could see the hall light all around the door at night. The AC was loud and sounded like it would break

Partner

4/10

Poor

06 Mar 2026

Todd

After I paid for my room, the desk clerk said I had to pay another $3.50 for a “safe fee”, but it would be refunded within 3 to 5 days. I never even used the safe. The fee hasn’t been refunded yet. :(

10/10

Exceptional

05 Mar 2026

Phillip

Many shops and attractions within walking distance e.g. The Alamo and the River Center Mall.

Family

8/10

Excellent

05 Mar 2026

Timothy

Easy walk to the Alamo and Riverwalk. No frills hotel with cheap parking and one pet stays free. I will stay here again if the price stays low.

10/10

Exceptional

04 Mar 2026

Zoe

The hotel was great walking distance to concert area. Nice hotel, clean rooms, easy check in and nice staff. Will be staying there again soon

Partner

2/10

Poor

01 Mar 2026

Jessica

Very small and Outdated room. Did not cool well and bathroom not clean. Beds uncomfortable. Front desk did not confirm identity of an ID used for patron ahead of me, which is concerning. Cancelled my second night and booked elsewhere

Partner

10/10

Exceptional

27 Feb 2026

Azenet

Room was very clean staff was friendly

Partner

8/10

Excellent

27 Feb 2026

Janice

Room was decent but very basic

Partner

6/10

Pleasant

27 Feb 2026

Tania

Partner

6/10

Pleasant

26 Feb 2026

Cindy

The hotel is clean, great customer service the receptionist Sandra was amazing great beautiful attitude. The only problem is they charge $15 for each car besides the reservation.

Partner

10/10

Exceptional

26 Feb 2026

Daniel

The front desk (lady ) was very professional and courtesy, and helpful, the wifi was great,
I was just got off guard no microwave or small fridge, put other than that , great staff from the cleaning crew to front desk very helpful

Partner

10/10

Exceptional

24 Feb 2026

Charlotte

The room was perfect for our stay and within walking distance to the river walk!

Partner

2/10

Poor

24 Feb 2026

Anna

From getting charged for parking and then getting towed and crying so much I got shocked in the room before entering restroom I had been crying my tears where on floor I touched the sink area an I was barefoot I was shocked I told the pregnant lady in desk downstairs if there was anything electric in sink area an she gave me a funny look as if I was lying this place is terrible an it's not the house keeping they did there jobs it's the careless of how they handle situations as a joke a just ask me my room number to send maintenance more like I had been crying all night to have this happen scares me an glad it did not happen to my kids or anyone this is unbelievable what I experienced there from beginning to end was not right I will never stay at a red roof plus and I will be contacting appropriate people who may think this is important

Family_with_children

6/10

Pleasant

23 Feb 2026

James

The air condition was making a noise,we didn’t have any soap or shampoo in our room the first night 😭

Partner

2/10

Poor

23 Feb 2026

Francisca

Some body break mi window

2/10

Poor

20 Feb 2026

Douglas

The most moldy place I’ve ever been to. The handrails are falling off. The room smelled of mold. I have pictures of all the mold.

Self

2/10

Poor

19 Feb 2026

Reginald

The hotel as a whole was NOTHING like the pictures. There was nothing PLUS about this place. The room was very basic and smelled of mold. Amenities? What amenities? The mini fridge did not get cold at all and we had to go to 2 different floors to find ice.

Partner

4/10

Poor

18 Feb 2026

Kimberlie

The staff when checking in was very friendly.

The room, however, was not! There was NO HOT WATER to shower in. The tub had all the porcelain flaking off and didnt drain either. There was some weird blood stain on the bathroom wall. It was gross.

The floor of the room was covered in hairs. Definitely had not been swept or vacuumed in a good long while. Dust was covering the lampshades. Furniture was old and quite beat up.

The sheets were clean.

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Kristine

Just noisy guest

Self

6/10

Pleasant

17 Feb 2026

Mark

Room/building is old. Weird smells everywhere