Name: Red Roof PLUS+ San Antonio Downtown - Riverwalk
Address: 1011 East Houston Street, San Antonio, 78205, US

10/10

Exceptional

06 Aug 2026

Sylvester

Hotel was walking distance from the river walk and across the street from a great bar… it was a great experience and I will be booking again

Partner

6/10

Pleasant

04 Aug 2026

Bennie

Staff was great
Down side you have to pay an extra 15 dollars a night for parking at the hotel ,I have never been charged to park where I am staying ,

8/10

Excellent

03 Aug 2026

Mayla

Old but good and cheap, and it was closed to the areas we needed to go

10/10

Exceptional

03 Aug 2026

Melissa

It was close to downtown

6/10

Pleasant

03 Aug 2026

Alicia

Car got towed at the property even though the $15/day parking was payed. Hotel did not care and ended up paying $240 to get it out.

10/10

Exceptional

02 Aug 2026

Joshua

Great little place to stay for a quick weekend trip

10/10

Exceptional

01 Aug 2026

Aristeo

Absolutely perfect I between the Alamo as well as the Alamo dome. A lot to do around the area and the parking is safe too.

10/10

Exceptional

30 Jul 2026

Carlos

Close to our event within walking distance to resturants

10/10

Exceptional

30 Jul 2026

Steve

Poolwas out for 2 days of my stay and I did chose them for the pool.

8/10

Excellent

28 Jul 2026

Laura

There was empty water bottles under the bed

2/10

Poor

27 Jul 2026

peelukhana

One of the worest customer service they are not clear communication

10/10

Exceptional

26 Jul 2026

Wendy

It was great

10/10

Exceptional

26 Jul 2026

Raul

Good place

10/10

Exceptional

25 Jul 2026

Jose

.

4/10

Poor

24 Jul 2026

elena

Trash everywhere on outside grounds. Trash receptacles overflowing. Obnoxious recording at elevators regarding towing of vehicles. No early check in unless you pay an additional $25. An unnecessary \"safe deposit\" fee. Not a pleasant environment at all!

2/10

Poor

24 Jul 2026

Tanesha

Do not I repeat do not do it !

4/10

Poor

22 Jul 2026

Jeff

The rooms had cob webs hanging from the ceilings, the tv’s would not turn up loud enough to be heard and the ac was so loud it probably wouldn’t have mattered. The swimming pool was cloudy and dirty. The ice maker and coffee maker were both broken. Will not be going back or stay in a red roof inn again.

2/10

Poor

22 Jul 2026

DIXIE

Everything

8/10

Excellent

21 Jul 2026

Rolando

The air conditioning unit was the loudest AC I’ve ever encountered. The walking space was extremely limited. The iron was leaking. The shower head and water pressure were dismal. The towels were thin and rough

Family_with_children

2/10

Poor

20 Jul 2026

Analiza

Don’t get me wrong it’s convenient for concerts and downtown. We checked in got to room our toilet bowl llid was broken bed sheets & towels where terribly stained. (I thought I was using a dirty towel) Shower curtain kept coming down No trash can in room Elevators hot hallways hot while being hot outside. Kids being loud dogs barking. Pool was green. Etc

Family

10/10

Exceptional

19 Jul 2026

Pauline

This hotel was perfect. In every way had such a good time would highly recommend.

Partner

6/10

Pleasant

19 Jul 2026

Melody

AC was fantastic! The staff were friendly.
The hotel was just nasty. There was a dead roach thy corner, the floor was greasy, the 5th floor hallway just stank! I booked cause I needed an affordable hotel, what I didn't realize was it was such a cheap hotel. I appreciate the affordability, but next time, I'll spend more money for a better hotel.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Viridiana

It’s was pretty much dirt and nasty

Family_with_children

4/10

Poor

19 Jul 2026

Meredith

the place is old and not well kept. It smelled dank when you walk in to the front desk like it had water damage that air dried. Unable to adjust the ac temp in rooms. The bathroom door had wood peeling off at the bottom and the bathtub looked like it had been painted with a paintbrush to fix imperfections. Out of the 6 floors and the lobby only 2 floors had ice machines that worked.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Daniel

The dead bolt on the door was literally falling off. The paint was falling off, stiff bed, very loud hallways and highways. Front desk clerk was quick and helpful.

Self

4/10

Poor

19 Jul 2026

Ever

The pool was very dirty. Room cleanliness was very poor; there was a strong smell of dampness inside the rooms. There was mold on the bathroom door. Nothing would dry inside the room. They don't clean automatically—you have to ask for it—and when they do, they don't do it well; it stays just as dirty. The rooms lack appliances (no mini-fridge, no microwave, etc.). I did not have a pleasant experience. The AC needs maintenance.

Family_with_children

6/10

Pleasant

18 Jul 2026

Edward

Not in the best part of town. Mattress was old and worn out. Property a bit run down

10/10

Exceptional

17 Jul 2026

Franchesca

Good work

2/10

Poor

17 Jul 2026

Rafiq

Had a musty smell in the room along with long hairs on the floor and the tub was dirty.

Friends_and_family Family

4/10

Poor

16 Jul 2026

Kayla

Parking is not included with booking price. You need to pay $15 extra per night to just park in their parking lot even if you’ve booked a room.

Family_with_children

10/10

Exceptional

15 Jul 2026

Franchesca

All the staff were amazing and polite and helpful especially this one lady I didn't get her name she works mornings blond hair she was helpful and nice and loved her energy
Just one of the male staff members was able to piss me off when I was doing laundry I had my grandbby in my arms and mind u I was on the 2nd floor goes up there spraying his lysol spray telling me it smelled and if my lil baby pooped and I told him no that she did not have poop her diaper was clean and he kept insinuating that it was okay if she did because shes a baby and I said it repeatedly that I checked my princess and she didn't have anything so it is not her and he said dang I wonder where its coming from the whole lobby smells I said maybe yall should check yalls water line from the washers instead of thinking it was my grandbby
But I think that was really rude of him so I checked out of that hotel but other than that it was a great place to stay and was clean and comfy

Partner

10/10

Exceptional

09 Jul 2026

Mayra

Front desk could do better… but overall good.

Family_with_children

2/10

Poor

08 Jul 2026

Khatia

Very outdated hotel w roaches. Horrible and nasty smell.

Family_with_children

4/10

Poor

05 Jul 2026

Maria

I had a very disappointing experience at this hotel. The young Black lady working the night shift was extremely rude, unprofessional, and sarcastic. Instead of helping guests, she laughed at customers who were asking for assistance, which was completely unacceptable.

I reported the incident to management, but the only response I received was a simple “I’m sorry,” with no explanation, accountability, or indication that the matter would be addressed. That level of customer service is very disappointing.

To make matters worse, several of the amenities advertised on the hotel’s website were inaccurate. The listing states that the hotel offers free breakfast and free parking, but neither of those claims was true during my stay. Advertising amenities that are not actually provided is misleading.

Overall, I would not recommend staying here. Between the poor customer service and the misleading information on the website, my experience was far below expectations

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Saeed

Every thing was excellent outstanding

Business Family

4/10

Poor

04 Jul 2026

Veronica

Night staff rude found roach in room

Self

8/10

Excellent

04 Jul 2026

AMY

Front desk worker Jesus who checked us in very nice and helpful.

Family_with_children

10/10

Exceptional

04 Jul 2026

Petra

Excellent

8/10

Excellent

04 Jul 2026

milt

Jesus provided great customer service.
Rust on bottom of bathtub and bathtub not draining properly, water filled up tub while showering. Carpet needs to be replaced throughout hotel.

Self

8/10

Excellent

03 Jul 2026

Lidia

Clean room great environnent, easy to deal with

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Miguel

Property was aged so it matched the pricing for people that need somewhere affordable to stay at stay here

Partner

2/10

Poor

02 Jul 2026

claudia

The place is very old and dirty. The old doesn’t bothered me, but the dirtiness did the walls look like they had mold wasn’t sure if it was or it was just dirty never going back again

Family

8/10

Excellent

30 Jun 2026

servando

nice place to stay a little noise due to
i-37

Friends_and_family Family

2/10

Poor

29 Jun 2026

Keshonia

We made it and we had to ask to can we get another room because the 1st room was so stank, I had a kid with me and he threw up because the room was so stank, we asked to get another room and that room was better as far smell but the sheets and towels are terribly stained. The staff was very nice though its just the property itself is run down. I wouldnt recommend

Family_with_children

4/10

Poor

28 Jun 2026

Julio

Bedsheets were dirty. Place is just kind of dirty overall. Staff was good though

Family_with_children

2/10

Poor

26 Jun 2026

Brandon

My room had mold, no shower curtains, no towels had to go complain then moved me higher up the floors while injured. The vending machine took my money when trying to use the 6th floor for a drink. Furniture had water damages even seen roaches.

Friends_and_family Friends

6/10

Pleasant

24 Jun 2026

Nicolas

The property is very struck with the towing make sure to put the placard on your windshield, we got the upgraded room but the air conditioner in all honesty was bad. We left it on while we were out an about and when we got back it wasn’t as cold as expected. The bed and bedding was amazing slept very well

Partner

6/10

Pleasant

24 Jun 2026

Randy

A/C in room did not cool room.

Pet

4/10

Poor

21 Jun 2026

Ever

Better than bad, close to okayish

Partner

10/10

Exceptional

20 Jun 2026

Randall

The rooms are clean and well maintained. The quality of the furniture in the rooms
is above average. Being honest, some Red Roof inn properties I would not recommend
staying at, many are not well maintained and not pleasant to stay at.
This Red Roof Inn has to be one the best properties in the chain.
Signed- Randall

Self

4/10

Poor

20 Jun 2026

Prikesh

The e property is very dirty and smelly.

Family_with_children

10/10

Exceptional

19 Jun 2026

Jan Michael

Room was super clean. Check in was quick and easy. Basic but very nice hotel. Thanks to the staff that was always very nice and efficient !

Self

4/10

Poor

19 Jun 2026

Amber

Shower and sink did not drain properly

6/10

Pleasant

19 Jun 2026

Vanity

Little bit dirty area for downtown riverwalk

Business

10/10

Exceptional

18 Jun 2026

Elizabeth

They have onsite parking, room was clean and staff were very friendly and helpful.

Partner

8/10

Excellent

18 Jun 2026

Janie

Room was clean,beds were comfortable. Carpet had a musty smell in hallway. Very close to The River Walk! But,when you reserve,they don't let you know that parking is not free at the facility.We had to pay for parking whether you park inside or outside.

Friends

10/10

Exceptional

18 Jun 2026

Baldemar

Rooms were clean

Self

10/10

Exceptional

18 Jun 2026

Claudia

Muy confortable y lo mejor cerca a lugares turísticos , 10 de 10 .

Family_with_children

10/10

Exceptional

17 Jun 2026

Randall

The rooms are clean and well maintained.

Self

8/10

Excellent

17 Jun 2026

Lorraine

The AC worked good, clean room, but the front desk clerk was hiding in the back I waited about 10min. To check in, the hallway carpet is very dirty and needs to be shampooed or replaced it makes the hotel look and smell bad but the actual room was ok

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Alireza

You can just park outside, right behind the gate for $5 per day! no need to pay $15 + Taxes (~$20 per day)

Self

6/10

Pleasant

16 Jun 2026

DANIEL

The hotel/rooms look old and beat up, needs walls repainted and carpet replaced. Location is good, walked to the River walk. Ok for a short stay

Family

10/10

Exceptional

14 Jun 2026

Ricardo

Ok

6/10

Pleasant

14 Jun 2026

Alison

Front desk staff was very nice. Location was convenient. Room was clean. AC worked but was very loud. Concerns about safety as there were sketchy characters in the dog area in the back of the building. Also, in the middle of the night, a man ran down the hall screaming something about a woman taking his money. Also the parking garage at night did not feel very safe.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Skyler

No problems!

Self

8/10

Excellent

12 Jun 2026

Jeana

Nice hotel, bedding could have been better. Didn’t like that we had to pay just about $20 per vehicle to park. A/c was cold but was loud. Overall good for the price.

10/10

Exceptional

10 Jun 2026

Leo

Hotel needs work done to it rooms have a smell and shower didn’t drain easy so it was getting full but one thing is for sure the staff was amazing very helpful but hotel needs work done

Partner

6/10

Pleasant

09 Jun 2026

Carlos

So the price was decent. Staff was kind for sure. What I am disappointed in is how unclean our room was upon arrival. We entered into our room with hair on the floor, not like random, but lots long hair through out. Then we pulled the sheet back to find hair in the bedding. There were spider webs, dead bugs on the floor and the restroom and bedroom floors had not been clean because we bought cleaner and our rags we bought came out black after cleaning. As far as location, easy spot for highway or downtown. Didn't know they had coffee until the last day when another guest was asking. The pool was cloudy and was not inviting at all. Please note, you pay for what you get. After we clean I can say, the a/c worked well and the bed was comfortable to sleep in, I would just recommend that the management look into room inspections and clean with an expectation.

Friends_and_family Family

4/10

Poor

08 Jun 2026

Hermelando

The clothes iron didnt work some of the plugs inside the room didnt work either and the carpet in hallway was dirty

Partner

10/10

Exceptional

07 Jun 2026

Cassandra

Convenient walk to the riverside mall, and the river walk and restaurants. SkyBar across the street. Check in was very friendly and helpful. No breakfast just coffee in am, and no fridge or microwave in rooms

8/10

Excellent

05 Jun 2026

Bethany

It was as a one night stay. It was as decent.

Friends_and_family Friends

8/10

Excellent

02 Jun 2026

Kimberly

The room was very nice and clean but the hallway has a strong odor..smells old…had to wait at the check in counter for about 10 minutes for someone to come to the desk to check us in

Partner

6/10

Pleasant

01 Jun 2026

Clifton

AC wasn’t working properly

Friends

10/10

Exceptional

01 Jun 2026

Richard

Will be back

Partner

10/10

Exceptional

01 Jun 2026

Demetrick

Awesome

4/10

Poor

31 May 2026

Daisy

3 star hotel vibes, plus parking on property $20 a vehicle. Not worth your money. Only good thing it’s close to downtown. Wouldn’t return, as I did have better options.

Partner

4/10

Poor

27 May 2026

Gabriel

I would not stay in this hotel if it would be up to me, we had cockroaches for two nights and the furniture was poor maintain. However, they transfer us to a new room which was better than the previous one.

Partner

10/10

Exceptional

25 May 2026

Criselda

Awesome customer service

6/10

Pleasant

25 May 2026

Sheree

The room itself wasn't too bad. However, the hallway was extremely hot, like the AC wasn't working. The employee at the reception desk even commented that the AC \"sucked\". The pictures on the site must be pretty old because you can see that the property needs some TLC.

Friends_and_family Friends

4/10

Poor

25 May 2026

Roberto

Hotel needs a lot of work done too it

Partner

6/10

Pleasant

24 May 2026

donald

internet was don first day. Microwave was available but no way to heat food from storiform food.

Family

10/10

Exceptional

22 May 2026

Shantell

It was perfect

10/10

Exceptional

19 May 2026

Gloria

Was good

8/10

Excellent

18 May 2026

Kevin

The staff was very helpful and courteous. The rooms were clean and comfortable. The hotel's appearance is a bit dated but for the price, it is an excellent option. I would stay there again.

Partner

6/10

Pleasant

17 May 2026

John

The property definitely needs some tlc. Our room had lots of signs of wear and tear, from the hairdryer not working, one of the dresser drawers was broken and wouldn’t open, a broken power strip in the night table with wires exposed. We paid less to stay as close to the riverwalk as we could and it’s easy to see why it’s priced like it is.

Partner

6/10

Pleasant

17 May 2026

Norma

They were charging for parking $15+tax total $19.24. A towel was dirty.

Family_with_children

8/10

Excellent

16 May 2026

Allison

My stay was okay not the best and not my worst

Family_with_children

4/10

Poor

15 May 2026

Brian

No amenities, property was not we’ll maintain, and breakfast was horrible.

Partner

2/10

Poor

14 May 2026

Tamara

Las áreas comunes estaban sucias, el empleado que nos recibió no hablaba claro. Los aires acondicionados no estaban limpios y el estacionamiento no especificaba que habia que pagarlo por día. En el anuncion decía estacionamiento \"accesible\". Las atenciones fueron pésimas.

Family

6/10

Pleasant

06 May 2026

Alejandra

Hace mucha falta de limpieza

Partner

4/10

Poor

05 May 2026

Alicia

The parking was fine, the bathroom towels were dirty but hanging like they were clean. Also I had no toilet paper in my room I had to go to front desk and ask for some.

Self

10/10

Exceptional

05 May 2026

Felipe L

Great overall service by staff on duty

Friends_and_family Family

10/10

Exceptional

04 May 2026

Ogooluwa

Nice staff and great value for the price paid!

Friends

8/10

Excellent

04 May 2026

Weslee

$15 parking daily.

10/10

Exceptional

04 May 2026

Richard

Parking was secure and the ac worked perfect.

Friends_and_family Friends

2/10

Poor

04 May 2026

Arturo

Phone service for local calls ; worse than a 3rd world country

WiFi must be running on 3G, dis not connect more than 5 mins

Total fail ; an Epic Fail from Red Roof

Self

6/10

Pleasant

03 May 2026

Marcus

Was a good spot to stay for the night

Friends_and_family Family

6/10

Pleasant

03 May 2026

Christina

Parking is $15 +tax
Secure

6/10

Pleasant

01 May 2026

Stephen

Very basic room, items left under bed from previous guest. Requested maid service but room not cleaned. No breakfast option and only coffee was from a machine. Easy walk to River Walk.

Self

8/10

Excellent

28 Apr 2026

Dayne

Convenient location to everything, clean and helpful staff. Easy check-in! I would stay here again!

Partner