Name: Home2 Suites San Antonio Downtown - Riverwalk, TX
Address: 603 Navarro Street, San Antonio, 78205, US

10/10

Exceptional

23 Jul 2026

Michael

Great location.

10/10

Exceptional

20 Jul 2026

AMANDA

Love the 24 hour security and vallet option. Great customer service too!

Family

6/10

Pleasant

20 Jul 2026

Alexis

I have stayed at several Home2 Suites and this one disappointed me a bit. The room I was given wasnt what was pictured on Expedia. As soon as walking in the room it had a musty/old smell to it. The pull out sofabed was really dirty with stains and so was the carpet. The AC wouldnt cool below 73 thru out the night which had us all sweating. The pillows were blend and old.

Only enjoyed the great service from employees and the breakfast options. Plus the location by the River Walk!

Family_with_children

6/10

Pleasant

14 Jul 2026

Yolanda

clean room breakfast was was not good

Partner

10/10

Exceptional

07 Jul 2026

Sally

Clean room, helpful staff and fresh breakfast.

Family_with_children

2/10

Poor

06 Jul 2026

Gabriela

The breakfast was wonderful and the room decent however they do not have parking so either you have to pay to park somewhere or valet which charges about 56 dollars a day. The room’s AC did not go further down than 73 which made the room hot during the day and night mid summer.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Pablo

Awsome staff & really clean

Self

6/10

Pleasant

02 Jul 2026

mayra

The hotel looked nice but it did have a humidity smell the sheets were ripped in really bad condition. The water took a while to heat up and we had no clue the pool was going to be closed due to maintenance.

Family_with_children

10/10

Exceptional

30 Jun 2026

Stephanie

The placement of the hotel was very strategically planned! It's not a long walk to the river walk. It's accessible at all times to attractions and restaurants in the area. The hotel was very secure. You need your key to gain access to the lobby of the hotel, making the hotel feel safe and welcoming to It's clients.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

robin

The front desk staff was particularly helpful and professional and courteous for the young man’s name was Taylor, but I was a young gentleman that was at the front desk help me resolve a matter with Expedia job

Family_with_children

10/10

Exceptional

23 Jun 2026

Eunji

stop

6/10

Pleasant

21 Jun 2026

Adonis

Doesn't have a pool was told they was getting rid of it but the staff was helpful and i enjoy the stay.

Family_with_children

10/10

Exceptional

16 Jun 2026

Jason

Great location, a short walk to the riverwalk

Friends_and_family Family

4/10

Poor

13 Jun 2026

Erocketunya

N/A

8/10

Excellent

12 Jun 2026

Paschalia

Customer care is critical in hospitality industry. The lady that checked us in wasn't helpful at all, the cleaning ladies kept saying\" no English no English \" when we reported trouble opening our door to the front desk , the lady was least bothered and kept saying just push harder. Funnily we met the same at breakfast ( 3 min late and she reminded us breakfast is 6-9 am. We however had great experience with the one who checked us out and the team at the vallet desk. They were awesome, kind and very professional.

Partner

10/10

Exceptional

12 Jun 2026

Mario

Location was great, rooms clean and comfortable, walking distance to all downtown attractions and restaurants.

Business

10/10

Exceptional

11 Jun 2026

Franco

Good!

Friends

8/10

Excellent

06 Jun 2026

Vincent

Close by to a lot of attractions. Riverwalk and Alamo. Valet only hotel but there’s a cheaper covered parking lot across from the hotel suggested by the valet itself (I believe it’s good for keeping the car in the parking garage but not for in and out privileges.) Buffett breakfast is decent but there should be atleast 2waffle maker to keep the line going. Overall it’s a good place for family stay.

Family_with_children

10/10

Exceptional

06 Jun 2026

Lillian

The staff was amazing, friendly, and helpful. I want that to be the top thing about this place. The location of the hotel was very central and easily walkable for the event we were attending on the river walk and sightseeing. The room was clean overall but the couch in the room was nasty and had weird stains on it. We laid towels down to sit on it. There was also small trash under the sofa. Other than that, the stay was good. The staff were truly the best part.

Partner

10/10

Exceptional

01 Jun 2026

Israel

Just plain awesome...

10/10

Exceptional

31 May 2026

Francisco

Excellent location

Partner

4/10

Poor

29 May 2026

Peter

First I was placed in a room with no city view like I paid for and was told all rooms were filled, but later they may have realized there mistake and changed my room. Next there’s only valet service that’s understaffed one day I waited more then hour to get my car so I went down stares and valet service was packed with people waiting for there cars so me and another guy offered to go get are own cars to speed things up so basically I valet my own car I should have gotten my $50 dollars a day service fee waved for that day. Also not a great location for kids ether the park next to it, is over run with homeless and my last night there cops were clearing it out after someone was stabbed the night before. So if you have kids I’d go somewhere else I’ve been to San Antonio multiple times and stayed around the Alamo area and the wax museum and river walk never experienced this.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Arturo

Clean room

Partner

10/10

Exceptional

22 May 2026

Griselda

Great environment

10/10

Exceptional

21 May 2026

Gloria

The staff was amazing from check-in to check-out. The room was clean and nice had everything we needed. Breakfast was good.

Partner

10/10

Exceptional

18 May 2026

Christine

N/a
It was nice to be there

10/10

Exceptional

17 May 2026

Braulio

Everything is clean and highly recommended

Friends_and_family Family

10/10

Exceptional

16 May 2026

Miranda

Everything was great, friendly staff

Friends_and_family Family

8/10

Excellent

11 May 2026

angela

Friendly staff. Didn’t like breakfast options

10/10

Exceptional

10 May 2026

Angela

Breakfast was the best

Partner

4/10

Poor

06 May 2026

Curtis

Part of the room near the bed had a smell like that of a cat litter box .

Friends_and_family Family

10/10

Exceptional

04 May 2026

Richard

Ideal location for exploring San Antonio. One block to the Riverwalk, a couple blocks to the Alamo. Theater is a half block away. I feel like I picked a winner.

Family

2/10

Poor

04 May 2026

travis

The staff was very nice and accommodating, but the hotel is pretty run down. The elevator sounds like it is about to shut down while you are in it. The rooms, of which I were in two as the first one had a beeping noise coming from the ceiling, had stained carpets, flickering lights, dog chewed furniture and shower doors that were about to fall off their tracks. Avoid this place if you can.

Partner

4/10

Poor

03 May 2026

Faith

The air conditioner was so loud I could not sleep it sounded like an electric generator was in the room constantly running. The thermostat would not go lower than 72 and it was not cooling at all. Which led to more sleepless nights. Housekeeping was good brought towels and checked on us midday, the air conditioner was the main issue I did not ask to change rooms out of concern that I might get a less accommodated experience.

Partner

10/10

Exceptional

20 Apr 2026

Angelica

The hotel was great!!!!!!

4/10

Poor

20 Apr 2026

Holly

While this hotel is conveniently located & the staff was friendly enough, the rooms need major updating. Stains on the carpet, stains on the couch, pealing paint, lumpy pillows, very dirty, toilet, & ineffective, and noisy AC all made for a fairly unpleasant stay.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Marshay

Breakfast was fresh plenty of food. Everything was great. Great service.

Friends

10/10

Exceptional

18 Apr 2026

Mayra

Great location and breakfast.

Family_with_children

10/10

Exceptional

15 Apr 2026

Terry

Such a great time. The breakfast buffet was great, and staff was super nice.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Kevin

Very convenient to Riverwalk. Hotel was fine. The staff was very helpfull. The breakfast was mid at best. Staff for breakfast was very good though. The rooms are well used with stains on furniture and carpet. End table was taped together with blue painters tap. Ok experience.

Partner

8/10

Excellent

13 Apr 2026

Rachel

The room temperature was a little warm, it lets you turn the thermostat down to 68, but it definitely doesn't get that low lol with the added musky tinge in the air it was ok. However, the staff was spectacular! They made up for everything else 👍 overall good stay, for the price it could have been cleaner & more accommodating. The valet crew was great, very courteous!

10/10

Exceptional

07 Apr 2026

Can

The front desk was friendly and professional. The room was clean and comfortable.

Partner

10/10

Exceptional

05 Apr 2026

Sergio

From the very beginning André (receptionist) was very helpful. The room was very clean and comfortable. Breakfast was really good different options (egg,waffles, yogurt, oatmeal, and fresh fruit etc.)

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Ki

This was a very friendly and clean hotel. Staff was really great.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Candace

A wonderful place to stay in San Antonio. Convenient to Riverwalk and many other points of interest. Friendly staff and helpful staff. Clean and comfortable rooms.

10/10

Exceptional

28 Mar 2026

Lauren

It was great.

Self

8/10

Excellent

28 Mar 2026

Paul

Breakfast was good

6/10

Pleasant

26 Mar 2026

Dale

Mixed review- some things were very clean- some not. The shower in our room needed work.
Some of the room furniture was poor condition.

The hotel is “tired” and needs some TLC. The location was great and despite its issues, we would stay again.

6/10

Pleasant

21 Mar 2026

Brenda

Okay

Friends

10/10

Exceptional

19 Mar 2026

Joe

Clean room and friendly staff. Great location in downtown. Valet parking did take a long time to retrieve our vehicle on check out day. Overall a good stay

Partner

10/10

Exceptional

19 Mar 2026

Tammy

Our stay was very pleasant. We never made it for breakfast, but my grandson used the pool and enjoyed it. The room was exactly what we needed.

Family_with_children

2/10

Poor

17 Mar 2026

Jamesia

The trash had not been taken out which is very gross. The room bed was made but this room was not cleaned very well. I do not recommend this place. I like cleanliness and if you do too this is not it. Valet was super late waited at least 15 minutes or more that’s on the lesser end. I hate that I can’t add pictures to this review. Normally you can. There is gnats in the room probably from the trash that is overfilled. They tried giving me another room but that was nasty too. The couch was disgusting and they had the nerve to tell me it’s just old. I’ve never been in a Hilton like this!!!! EVER!!! I’m sooooo disappointed. I can’t even sleep. 🙄 I can’t stand dirty stuff!!!! Especially a hotel. The fact that my newborn has to stay here too is blowing me. Let alone the rest of my children my husband and my mom!!! It’s 12 at night and I’m not about to be going from hotel to hotel with my baby trying to sleep and we from out of town so we can’t just leave!! Omg DO NOT RECOMMEND. The front seat overnight associate is the only person here he tried to help. Everything was out of his control. This place needs serious renovations! SERIOUS! They need to shut down until they get new management because no one should be here if they don’t have staff to properly clean. Honey if you sleep light you might as well be on the riverwalk all night because the air conditioning makes this obnoxious noise while it’s running! Throw the whole hotel away.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Hector

Front Office staff was great. We were calling them by first name because they were so helpful

Family_with_children

2/10

Poor

15 Mar 2026

Jose

I reserved a 2 queen bed and they gave me a king bed with sofa bed. The valet parking had a wait time of more than an hr. Service was rude.

Family_with_children

10/10

Exceptional

12 Mar 2026

Maria

Great hotel. It is an older hotel but very well maintained. They staff was friendly and helpful. We had a great stay.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Alyssa

walk to the river walk, close by everything, doors always locked for security

10/10

Exceptional

08 Mar 2026

Jeffrey

All sites within walking distance, even though i use a cane with my hip. Staff super friendly.

6/10

Pleasant

08 Mar 2026

Alfredo

Clean rooms. The lights in the restrooms would turn off for a couple of seconds then back on. The plugs were loose; we couldn't charge our phones.

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Winnifred

Location of the hotel was great for access to many shops, restaurants. etc. Front desk and foodservice staff were great. Eager to provide information and whatever they could do to enhance the stay. Breakfast choices were adequate and varied. Room could have been cleaner. It seems making the bed wasn't part of the cleaner's job because she didn't do it, neither was the carpet vacuumed. From the da we entered the room the bathroom had an unpleasant smell, and remained that way for the entire week although the toilet was cleaned regularly.

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Connie

Excellent location to walk to Riverwalk, Tower of America, theatre etc… We parked in the ramp across the street, very cheap instead of paying valet parking at the hotel. Staff very helpful, breakfast nothing special, normal hotel breakfast. I would stay there again.

Partner

6/10

Pleasant

27 Feb 2026

Christopher

The shower and handrails in bathroom were broken. Room was warm, couldn’t get it as cold as we liked. Hotel wasn’t the cleanest. Great location. We wouldn’t stay again.

Family_with_children

6/10

Pleasant

22 Feb 2026

Alyssa

My room wasn’t ready on time, my card key didn’t work, and had to switch rooms due to the AC not working.

Partner

6/10

Pleasant

22 Feb 2026

Rhonda

The hotel is a great location in downtown SA. But upon arrival, we had to continue to make the block until we had a place to pull into the valet area. This happened multiple times and also had to wait to turn in keys during arrivals. Then upon check in into our room the A/C was not working, our room was not cleaned very well also- kitchen area floor felt slippery like grease had been spilt, bathroom doors had dirt or grease on them, and carpet was dirty. Maintenance came and fixed the A/C promptly but I asked for a new room since we would be staying for 4 nights in case the A/C stopped working, but was told no. I think room was filthy due to A/C being previously worked on. Then during 3rd night the A/C stopped working. In morning we were given a new room, which we should have been granted upon arrival, not 3 nights later. Also, A/C is set to not go below 68 degrees. Will not be staying again.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Vanesa

Our room was clean, staff was super nice

Friends

10/10

Exceptional

21 Feb 2026

Audrey

The staff was very nice!

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Kris Larry Devon

Yes.

10/10

Exceptional

18 Feb 2026

Brian

Clean room and and staff was amazing

4/10

Poor

18 Feb 2026

Carlos

Rooms in a bad shape and dirty.

Family_with_children

4/10

Poor

18 Feb 2026

Kathryn

Very run down hotel. Not to the stands of other Home 2 Suites I have been to in other cities.

Partner

10/10

Exceptional

17 Feb 2026

Lisa

The room was amazing as were the hotel common areas. Very clean!
The young man that was working the morning of Tuesday February 17th ( I can’t remember his name) deserves a HUGE raise for as well as he handled the WHOLE BUILDING on his own through the unwarranted fire episode!

Friends

10/10

Exceptional

17 Feb 2026

Tracy

Great location for the river walk. Only issue was parking. We had no clue where to park, but we figured it out. The room was clean and had everything we needed. The breakfast was wonderful!

Friends

4/10

Poor

15 Feb 2026

Kaitlyn

Our room was very messy; carpet had terrible stains and the smell was terrible when you first walked in. The shower in the bathroom had terrible water pressure. The cabinet under the tv was broken upon entry and the manager at the time of checkout said that he wouldn’t charge us since we had already checked out. (Assuming that he was going to charge us for something that happened to the room prior to our arrival)
Overall, not a great stay.

Business Family_with_children

10/10

Exceptional

15 Feb 2026

Lillian

Great

Friends_and_family Friends

10/10

Exceptional

11 Feb 2026

Clifford

Yes

Leisure Family

6/10

Pleasant

11 Feb 2026

Veronica

Front staff was awesome! All of the staff was friendly…

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Jonathan

Breakfast was great. The location was great. The room was great. The poor temperature everything was honestly perfect at this hotel the one thing you could complain about, but it’s not really the hotel. It’s kind of just San Antonio was the parking it was Sunday so we just parked at a normal coin meter for free I had to walk a couple blocks otherwise you could pay like the 40 bucks for valet for the night But they gave us an early check-in they were very accommodating highly recommend

10/10

Exceptional

09 Feb 2026

Debbie

Friendly staff and clean room

8/10

Excellent

05 Feb 2026

David

room was very nice bed was a little too hard for me everything else was great except for the breakfast being cold

Leisure Family

10/10

Exceptional

01 Feb 2026

Imelda De La

Nice stay

2/10

Poor

31 Jan 2026

Yuvicela

Hotel doesn’t look as it’s on the website, old and dirty, restrooms smells bad and I requested the one with city view, it had a small window not to the city view. First and last time booking this hotel.

Partner

10/10

Exceptional

28 Jan 2026

Dalton

The staff was great

Business

2/10

Poor

27 Jan 2026

yoann

I am beyond disappointed with our recent stay at the Home2 Suites by Hilton San Antonio. What was supposed to be a pleasant family vacation turned into a nightmare due to the unprofessional and suspicious behavior of the management.
We checked out at 11:00 AM and realized by 3:00 PM that we had left a piece of luggage in the room. When I called, management claimed the room was already occupied and nothing had been found. We returned to the hotel immediately to speak with the manager, who was incredibly rude. She repeatedly insisted the room was empty of our belongings and flatly refused to call the housekeeping staff, claiming she \"couldn't contact them after work hours.\"
Our frustration was high because the bag contained my daughter’s essential medication. Despite the urgency, the manager was dismissive and told me to \"just file a claim with my insurance.\" It wasn't until I told her that I was calling the police to file an official report that her story changed instantly.
Suddenly, she could contact her staff after hours. Within 15 minutes of mentioning the police, she appeared with my luggage.
Even after the bag was \"found,\" there was no apology. The manager remained hostile and unprofessional. We felt discriminated against and ignored. It is deeply concerning that a hotel would claim a bag is gone until the police are mentioned.
I do not recommend this hotel. If you value your belongings, your health, and basic customer respect, stay somewhere else in San Antonio

Leisure Family

8/10

Excellent

26 Jan 2026

james

The room was very clean and was absolutely huge. We had just come from a cruise so we were amazed about the size of the room. The staff, especially Michael, John G, and Andre were very helpful and personable. We also were very happy with the location of the hotel to the Riverwalk and Alamo.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Albert

We had a great experience

8/10

Excellent

19 Jan 2026

Robert

Staff and valet were welcoming and amazing! Location was perfect with lots of options for food, shopping and sight seeing.

Couch in room was heavily stained and wearing, office chair needs replacing.

The variety of loud noises from the elevator made us nervous every time we needed to use them. Felt like we were pushing our luck and would end up stuck in the elevator car.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Amber

Friendly staff. Clean room. Comfortable beds.

Leisure Family_with_children

2/10

Poor

09 Jan 2026

Fredy

They down grade my room
I never in my life had a hotel down grade my room
Who was the problem Expedia or the hotel??????

10/10

Exceptional

07 Jan 2026

Walt

Room was clean and well kept. Breakfast was nice (they just needed to revisit the food service line setup, as it was very crowded due to the location of the waffle maker). All the staff we encountered were very polite and helpful.

Leisure Family

10/10

Exceptional

06 Jan 2026

Turner Golden

Great place to stay. Our flight arrived early and they allowed us to check in early with no problem. Friendly staff, comfortable bed, clean room, and a great breakfast. Located within walking distance to just about everything riverwalk. Would definitely recommend.

8/10

Excellent

06 Jan 2026

Mubeena

POOL IS NOT OPEN! Hotel needs to update their listing or reach out to people booking. They will offer you to use another hotel's pool if you want. Our room was clean. Facility is a little old and could use a refresh. The strong smell of cleaner kind of is overwhelming coming into the lobby. The breakfast was average - not a lot of vegetarian egg items and the bacon was in the same cabinet as everything else. Not really acceptable for people who do not eat bacon/meat. I would recommend they keep meatless items separate.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

James

Breakfasr was one of thw nicer selections we've had.

Partner

2/10

Poor

04 Jan 2026

Keegan

Staff was great, housekeepers were ok not great but the floors were black with dirt and spills. Our pullout bed looked to have a huge blood stain on it. The couches were dirty with spots and stains all over, furniture in bathroom the laminate was missing. The entire 4th floor smelled like wet dog. I have never left a bad review and it’s not the employees fault. The carpets and furniture need replaced. The pool was closed the water was greenish brown (looked like sewage) I would not recommend this place to anyone and would never stay there again. Hilton needs to take care of this place. You walk out and there’s urine and bums everywhere lying on the ground the literal air was toxic with urine smell.. not the employees fault. I blame corporate

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Santiago

Great location
Very friendly staff
Clean and alot to do nearby

Leisure Pet

10/10

Exceptional

03 Jan 2026

Omar

Everything was on point

Leisure Family

8/10

Excellent

02 Jan 2026

Alvaro

Staff was very nice

Leisure Family_with_children

6/10

Pleasant

01 Jan 2026

Patricia

The room was great but the parking is expensive. The breakfast was also very crowded.

Friends_and_family Family

2/10

Poor

01 Jan 2026

Juan

Dirty Showers with hair's

10/10

Exceptional

31 Dec 2025

Anthony

Clean large room

6/10

Pleasant

29 Dec 2025

Josephine

The housekeeper didn’t clean our room and when we asked her she seemed like it upset her. We left the room early so it could be cleaned and when we got back it wasn’t so we had to go back downstairs and wait. She didn’t even clean it good either the trash was still left there

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Maria

For the location and price, it could’ve been better.

Friends_and_family Family