Home2 Suites San Antonio Downtown

Home2 Suites San Antonio Downtown - Riverwalk, Tx

United States , San Antonio - TX
San Antonio, 603 Navarro Street
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100 reviews shown

10/10

Exceptional

20 Apr 2026

Angelica

The hotel was great!!!!!!

4/10

Poor

20 Apr 2026

Holly

While this hotel is conveniently located & the staff was friendly enough, the rooms need major updating. Stains on the carpet, stains on the couch, pealing paint, lumpy pillows, very dirty, toilet, & ineffective, and noisy AC all made for a fairly unpleasant stay.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Marshay

Breakfast was fresh plenty of food. Everything was great. Great service.

Friends

10/10

Exceptional

18 Apr 2026

Mayra

Great location and breakfast.

Family_with_children

10/10

Exceptional

15 Apr 2026

Terry

Such a great time. The breakfast buffet was great, and staff was super nice.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Kevin

Very convenient to Riverwalk. Hotel was fine. The staff was very helpfull. The breakfast was mid at best. Staff for breakfast was very good though. The rooms are well used with stains on furniture and carpet. End table was taped together with blue painters tap. Ok experience.

Partner

8/10

Excellent

13 Apr 2026

Rachel

The room temperature was a little warm, it lets you turn the thermostat down to 68, but it definitely doesn't get that low lol with the added musky tinge in the air it was ok. However, the staff was spectacular! They made up for everything else 👍 overall good stay, for the price it could have been cleaner & more accommodating. The valet crew was great, very courteous!

10/10

Exceptional

07 Apr 2026

Can

The front desk was friendly and professional. The room was clean and comfortable.

Partner

10/10

Exceptional

05 Apr 2026

Sergio

From the very beginning André (receptionist) was very helpful. The room was very clean and comfortable. Breakfast was really good different options (egg,waffles, yogurt, oatmeal, and fresh fruit etc.)

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

This was a very friendly and clean hotel. Staff was really great.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Candace

A wonderful place to stay in San Antonio. Convenient to Riverwalk and many other points of interest. Friendly staff and helpful staff. Clean and comfortable rooms.

10/10

Exceptional

28 Mar 2026

Lauren

It was great.

Self

8/10

Excellent

28 Mar 2026

Paul

Breakfast was good

6/10

Pleasant

26 Mar 2026

Dale

Mixed review- some things were very clean- some not. The shower in our room needed work.
Some of the room furniture was poor condition.

The hotel is “tired” and needs some TLC. The location was great and despite its issues, we would stay again.

6/10

Pleasant

21 Mar 2026

Brenda

Okay

Friends

10/10

Exceptional

19 Mar 2026

Joe

Clean room and friendly staff. Great location in downtown. Valet parking did take a long time to retrieve our vehicle on check out day. Overall a good stay

Partner

10/10

Exceptional

19 Mar 2026

Tammy

Our stay was very pleasant. We never made it for breakfast, but my grandson used the pool and enjoyed it. The room was exactly what we needed.

Family_with_children

2/10

Poor

17 Mar 2026

Jamesia

The trash had not been taken out which is very gross. The room bed was made but this room was not cleaned very well. I do not recommend this place. I like cleanliness and if you do too this is not it. Valet was super late waited at least 15 minutes or more that’s on the lesser end. I hate that I can’t add pictures to this review. Normally you can. There is gnats in the room probably from the trash that is overfilled. They tried giving me another room but that was nasty too. The couch was disgusting and they had the nerve to tell me it’s just old. I’ve never been in a Hilton like this!!!! EVER!!! I’m sooooo disappointed. I can’t even sleep. 🙄 I can’t stand dirty stuff!!!! Especially a hotel. The fact that my newborn has to stay here too is blowing me. Let alone the rest of my children my husband and my mom!!! It’s 12 at night and I’m not about to be going from hotel to hotel with my baby trying to sleep and we from out of town so we can’t just leave!! Omg DO NOT RECOMMEND. The front seat overnight associate is the only person here he tried to help. Everything was out of his control. This place needs serious renovations! SERIOUS! They need to shut down until they get new management because no one should be here if they don’t have staff to properly clean. Honey if you sleep light you might as well be on the riverwalk all night because the air conditioning makes this obnoxious noise while it’s running! Throw the whole hotel away.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Hector

Front Office staff was great. We were calling them by first name because they were so helpful

Family_with_children

2/10

Poor

15 Mar 2026

Jose

I reserved a 2 queen bed and they gave me a king bed with sofa bed. The valet parking had a wait time of more than an hr. Service was rude.

Family_with_children

10/10

Exceptional

12 Mar 2026

Maria

Great hotel. It is an older hotel but very well maintained. They staff was friendly and helpful. We had a great stay.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Alyssa

walk to the river walk, close by everything, doors always locked for security

10/10

Exceptional

08 Mar 2026

Jeffrey

All sites within walking distance, even though i use a cane with my hip. Staff super friendly.

6/10

Pleasant

08 Mar 2026

Alfredo

Clean rooms. The lights in the restrooms would turn off for a couple of seconds then back on. The plugs were loose; we couldn't charge our phones.

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Winnifred

Location of the hotel was great for access to many shops, restaurants. etc. Front desk and foodservice staff were great. Eager to provide information and whatever they could do to enhance the stay. Breakfast choices were adequate and varied. Room could have been cleaner. It seems making the bed wasn't part of the cleaner's job because she didn't do it, neither was the carpet vacuumed. From the da we entered the room the bathroom had an unpleasant smell, and remained that way for the entire week although the toilet was cleaned regularly.

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Connie

Excellent location to walk to Riverwalk, Tower of America, theatre etc… We parked in the ramp across the street, very cheap instead of paying valet parking at the hotel. Staff very helpful, breakfast nothing special, normal hotel breakfast. I would stay there again.

Partner

6/10

Pleasant

27 Feb 2026

Christopher

The shower and handrails in bathroom were broken. Room was warm, couldn’t get it as cold as we liked. Hotel wasn’t the cleanest. Great location. We wouldn’t stay again.

Family_with_children

6/10

Pleasant

22 Feb 2026

Alyssa

My room wasn’t ready on time, my card key didn’t work, and had to switch rooms due to the AC not working.

Partner

6/10

Pleasant

22 Feb 2026

Rhonda

The hotel is a great location in downtown SA. But upon arrival, we had to continue to make the block until we had a place to pull into the valet area. This happened multiple times and also had to wait to turn in keys during arrivals. Then upon check in into our room the A/C was not working, our room was not cleaned very well also- kitchen area floor felt slippery like grease had been spilt, bathroom doors had dirt or grease on them, and carpet was dirty. Maintenance came and fixed the A/C promptly but I asked for a new room since we would be staying for 4 nights in case the A/C stopped working, but was told no. I think room was filthy due to A/C being previously worked on. Then during 3rd night the A/C stopped working. In morning we were given a new room, which we should have been granted upon arrival, not 3 nights later. Also, A/C is set to not go below 68 degrees. Will not be staying again.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Vanesa

Our room was clean, staff was super nice

Friends

10/10

Exceptional

21 Feb 2026

Audrey

The staff was very nice!

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Kris Larry Devon

Yes.

10/10

Exceptional

18 Feb 2026

Brian

Clean room and and staff was amazing

4/10

Poor

18 Feb 2026

Carlos

Rooms in a bad shape and dirty.

Family_with_children

4/10

Poor

18 Feb 2026

Kathryn

Very run down hotel. Not to the stands of other Home 2 Suites I have been to in other cities.

Partner

10/10

Exceptional

17 Feb 2026

Lisa

The room was amazing as were the hotel common areas. Very clean!
The young man that was working the morning of Tuesday February 17th ( I can’t remember his name) deserves a HUGE raise for as well as he handled the WHOLE BUILDING on his own through the unwarranted fire episode!

Friends

10/10

Exceptional

17 Feb 2026

Tracy

Great location for the river walk. Only issue was parking. We had no clue where to park, but we figured it out. The room was clean and had everything we needed. The breakfast was wonderful!

Friends

4/10

Poor

15 Feb 2026

Kaitlyn

Our room was very messy; carpet had terrible stains and the smell was terrible when you first walked in. The shower in the bathroom had terrible water pressure. The cabinet under the tv was broken upon entry and the manager at the time of checkout said that he wouldn’t charge us since we had already checked out. (Assuming that he was going to charge us for something that happened to the room prior to our arrival)
Overall, not a great stay.

Business Family_with_children

10/10

Exceptional

15 Feb 2026

Lillian

Great

Friends_and_family Friends

10/10

Exceptional

11 Feb 2026

Clifford

Yes

Leisure Family

6/10

Pleasant

11 Feb 2026

Veronica

Front staff was awesome! All of the staff was friendly…

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Jonathan

Breakfast was great. The location was great. The room was great. The poor temperature everything was honestly perfect at this hotel the one thing you could complain about, but it’s not really the hotel. It’s kind of just San Antonio was the parking it was Sunday so we just parked at a normal coin meter for free I had to walk a couple blocks otherwise you could pay like the 40 bucks for valet for the night But they gave us an early check-in they were very accommodating highly recommend

10/10

Exceptional

09 Feb 2026

Debbie

Friendly staff and clean room

8/10

Excellent

05 Feb 2026

David

room was very nice bed was a little too hard for me everything else was great except for the breakfast being cold

Leisure Family

10/10

Exceptional

01 Feb 2026

Imelda De La

Nice stay

2/10

Poor

31 Jan 2026

Yuvicela

Hotel doesn’t look as it’s on the website, old and dirty, restrooms smells bad and I requested the one with city view, it had a small window not to the city view. First and last time booking this hotel.

Partner

10/10

Exceptional

28 Jan 2026

Dalton

The staff was great

Business

2/10

Poor

27 Jan 2026

yoann

I am beyond disappointed with our recent stay at the Home2 Suites by Hilton San Antonio. What was supposed to be a pleasant family vacation turned into a nightmare due to the unprofessional and suspicious behavior of the management.
We checked out at 11:00 AM and realized by 3:00 PM that we had left a piece of luggage in the room. When I called, management claimed the room was already occupied and nothing had been found. We returned to the hotel immediately to speak with the manager, who was incredibly rude. She repeatedly insisted the room was empty of our belongings and flatly refused to call the housekeeping staff, claiming she "couldn't contact them after work hours."
Our frustration was high because the bag contained my daughter’s essential medication. Despite the urgency, the manager was dismissive and told me to "just file a claim with my insurance." It wasn't until I told her that I was calling the police to file an official report that her story changed instantly.
Suddenly, she could contact her staff after hours. Within 15 minutes of mentioning the police, she appeared with my luggage.
Even after the bag was "found," there was no apology. The manager remained hostile and unprofessional. We felt discriminated against and ignored. It is deeply concerning that a hotel would claim a bag is gone until the police are mentioned.
I do not recommend this hotel. If you value your belongings, your health, and basic customer respect, stay somewhere else in San Antonio

Leisure Family

8/10

Excellent

26 Jan 2026

james

The room was very clean and was absolutely huge. We had just come from a cruise so we were amazed about the size of the room. The staff, especially Michael, John G, and Andre were very helpful and personable. We also were very happy with the location of the hotel to the Riverwalk and Alamo.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Albert

We had a great experience

8/10

Excellent

19 Jan 2026

Robert

Staff and valet were welcoming and amazing! Location was perfect with lots of options for food, shopping and sight seeing.

Couch in room was heavily stained and wearing, office chair needs replacing.

The variety of loud noises from the elevator made us nervous every time we needed to use them. Felt like we were pushing our luck and would end up stuck in the elevator car.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Amber

Friendly staff. Clean room. Comfortable beds.

Leisure Family_with_children

2/10

Poor

09 Jan 2026

Fredy

They down grade my room
I never in my life had a hotel down grade my room
Who was the problem Expedia or the hotel??????

10/10

Exceptional

07 Jan 2026

Walt

Room was clean and well kept. Breakfast was nice (they just needed to revisit the food service line setup, as it was very crowded due to the location of the waffle maker). All the staff we encountered were very polite and helpful.

Leisure Family

10/10

Exceptional

06 Jan 2026

Turner Golden

Great place to stay. Our flight arrived early and they allowed us to check in early with no problem. Friendly staff, comfortable bed, clean room, and a great breakfast. Located within walking distance to just about everything riverwalk. Would definitely recommend.

8/10

Excellent

06 Jan 2026

Mubeena

POOL IS NOT OPEN! Hotel needs to update their listing or reach out to people booking. They will offer you to use another hotel's pool if you want. Our room was clean. Facility is a little old and could use a refresh. The strong smell of cleaner kind of is overwhelming coming into the lobby. The breakfast was average - not a lot of vegetarian egg items and the bacon was in the same cabinet as everything else. Not really acceptable for people who do not eat bacon/meat. I would recommend they keep meatless items separate.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

James

Breakfasr was one of thw nicer selections we've had.

Partner

2/10

Poor

04 Jan 2026

Keegan

Staff was great, housekeepers were ok not great but the floors were black with dirt and spills. Our pullout bed looked to have a huge blood stain on it. The couches were dirty with spots and stains all over, furniture in bathroom the laminate was missing. The entire 4th floor smelled like wet dog. I have never left a bad review and it’s not the employees fault. The carpets and furniture need replaced. The pool was closed the water was greenish brown (looked like sewage) I would not recommend this place to anyone and would never stay there again. Hilton needs to take care of this place. You walk out and there’s urine and bums everywhere lying on the ground the literal air was toxic with urine smell.. not the employees fault. I blame corporate

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Santiago

Great location
Very friendly staff
Clean and alot to do nearby

Leisure Pet

10/10

Exceptional

03 Jan 2026

Omar

Everything was on point

Leisure Family

8/10

Excellent

02 Jan 2026

Alvaro

Staff was very nice

Leisure Family_with_children

6/10

Pleasant

01 Jan 2026

Patricia

The room was great but the parking is expensive. The breakfast was also very crowded.

Family

2/10

Poor

01 Jan 2026

Juan

Dirty Showers with hair's

10/10

Exceptional

31 Dec 2025

Anthony

Clean large room

6/10

Pleasant

29 Dec 2025

Josephine

The housekeeper didn’t clean our room and when we asked her she seemed like it upset her. We left the room early so it could be cleaned and when we got back it wasn’t so we had to go back downstairs and wait. She didn’t even clean it good either the trash was still left there

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Maria

For the location and price, it could’ve been better.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Dora

Reported air condition wasn’t cooling, was told maintenance was going to check the unit. Came back that evening the room was just at hot. Also valet parking is $45 a night and we checked our vehicle in and found it the next morning still on the curb with doors unlocked.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Gustavo

Room has alot of room family love it

Leisure Family

4/10

Poor

28 Dec 2025

Javier

My son found an old hard corn dog in the closet. The light in the restroom was messing up. The beds weren’t the most comfortable. Overall it was ok. I didn’t like the breakfast set up. The orange juice tasted like water, & valet took 1 hr & a half to bring us our truck after check out. They need to have more people working especially on a Sunday morning. It was just 1 person doing everything

Leisure Family_with_children

4/10

Poor

27 Dec 2025

Angela

During our hotel stay, we experienced multiple issues that significantly affected our ability to safely and comfortably stay for the full reservation.
On the first night, the hotel required all guests to evacuate due to a fire alarm. We had to walk down nine flights of stairs with our three-year-old child. After staff confirmed it was a false alarm and allowed guests to return to their rooms, the fire alarm continued sounding for approximately 15 additional minutes while they attempted to shut it off. This caused significant distress and disruption, especially with a young child.
Additionally, the air conditioning unit in our room was excessively loud throughout the night, making it very difficult to sleep. The noise repeatedly woke our child, who was frightened and kept asking about the sound. As a result, we were unable to rest properly.
We also experienced unprofessional behavior from a front desk employee. At check-in, the staff member was rude and argumentative regarding my last name despite reviewing my identification. At checkout, the same employee made an inappropriate comment stating that Expedia had called multiple times and that it was “starting to piss him off,” while I was attempting to resolve our early departure and dispute the final night.
Due to these conditions, including the evacuation, ongoing alarm disturbance, lack of sleep, excessive room noise, and unprofessional staff behavior, we left early and are disputing charges for the portion of the stay we wer

10/10

Exceptional

27 Dec 2025

Jesus

Great service

Leisure Family

10/10

Exceptional

27 Dec 2025

Adriana

All perfect.. maybe more items on buffet

Business_and_leisure Partner

6/10

Pleasant

26 Dec 2025

Megan

Room AC was broke, room too warm. Front desk did not offer solutions because they were "full"

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Miguel

Yes

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Tessa

The only thing that I won't ever use again is the pool, for one there is a big window that makes you feel like you are in some kind of observatory on the wrong side of the glass... The pool water caused a serious skin reaction and made our bathing suits smell down right horrible. Everything else was great, the room, breakfast, customer service even the gym.

Leisure Family

8/10

Excellent

25 Dec 2025

Marta Ivette

Great location, walking distance to River Walk, dinning, shipping. Staff is friendly. The one thing it needs to clean carpets and replace stain sofa-bed

Leisure Self

10/10

Exceptional

25 Dec 2025

Ana

Yes, very clean

Leisure Partner

10/10

Exceptional

23 Dec 2025

Timothy

Fun and convenient location

Friends_and_family Family

2/10

Poor

22 Dec 2025

shahid

My booking was cancelled even though Expedia already charged , There was no room available in the hotel,
According to hotel staff it was Expedia ‘ fault an I couldn’t get a room until 10pm
After 10 pm i was offered a worst room
I called Expedia but no one answered the call

10/10

Exceptional

22 Dec 2025

Ali

Friendly staff. Clean room and early check in. Great rates at the center of the town. Best deal

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Miguel

Yes 100%

Leisure Family_with_children

6/10

Pleasant

22 Dec 2025

Mayda

Cleaning was alright. More like a touch up cleaning if you ask me. Breakfast was 6/10..
Staff up front 10/10

Leisure Family

10/10

Exceptional

22 Dec 2025

Jessica

Super good breakfast !!
Friendly staff. Clean rooms.

I stayed during the week. Nice and quiet

Leisure Family

4/10

Poor

21 Dec 2025

Vivian

Where do I start! The room we got at first had a leak in the exhaust fan and had a smell. They were able to get us another room. The second room was dirty had stains in the couch and the ironing board was really dirty. The lobby was dirty. I give this hotel a 2 for the lack of maintenance.

Family_with_children

10/10

Exceptional

21 Dec 2025

Jayme

The room is nice, spacious and clean. The bedding and spare pillows for the pull out couch were provided in the room. The staff is nice and helpful. I didn’t think to ask about parking in downtown. You have to pay for parking.

10/10

Exceptional

17 Dec 2025

John

The room was clean and staff was friendly and efficientn

10/10

Exceptional

14 Dec 2025

Irma

The only thing was we found ants in our room. Other than that everything else was good

Partner

10/10

Exceptional

14 Dec 2025

Ana

Everything was good 👍

Business Family

8/10

Excellent

12 Dec 2025

Laura

The lighting in the room was too dark. There was a hole in the couch.

Leisure

10/10

Exceptional

11 Dec 2025

Claudia

food was good

Leisure Family

6/10

Pleasant

10 Dec 2025

Janet

10/10

Exceptional

10 Dec 2025

Fernando

Good

Leisure Family

2/10

Poor

10 Dec 2025

Dave

No hot water for the first night. I’d like a refund.

Business

6/10

Pleasant

09 Dec 2025

Matthew

The couch and chairs were stained, but the bed and bathroom were clean. The light in the bathroom was malfunctioning, and was not repaired during our two night stay. Also the door slam half closed, but had to be pushed hard to latch, then would stick closed and had to be yanked to be opened.
Generally a disappointing stay.

Partner

10/10

Exceptional

07 Dec 2025

Brian

Room was very nice and clean. Staff were very professional. We will definitely be back.

Leisure Friends

2/10

Poor

07 Dec 2025

Cynthia

No where to park had to pay 45 dollars for parking ridiculous no where when I booked did it say they didn’t have parking

4/10

Poor

05 Dec 2025

Ana

There was no hot water and didn't get a discount.

Leisure Family

8/10

Excellent

04 Dec 2025

Chad

Room was comfortable and clean

Self

10/10

Exceptional

04 Dec 2025

Mike

Every nice

Partner

2/10

Poor

04 Dec 2025

Martha

The hotel shouldn't even be open. The breakfast was limited and staff was very unprofessional and talk bad about working there. My a/c was so loud you could hear it all the way down the hall. My microwave didn't work, my sink was clogged, the couch was do dirty and had torn pippin all around the cushions. I was so disappointed especially after staying at a home2home in Greenville, SC. The coffee machine broke so they stopped providing coffee the 3rd day I was there. They would not move me to a different room because I booked thru Expedia. Horrible experience all around. Please close this home2home down as soon as possible!

Leisure Self