Name: Tru by Hilton San Antonio Downtown Riverwalk, TX
Address: 901 E. Houston St., San Antonio, 78205, US

2/10

Poor

01 Aug 2026

Onie

There is absolutely zero parking at this building, zero, I was told valet for parking was 40 dollars and was charged 50 dollars, homeless population on the street around and in the hotel entrance was horrible, very uncomfortable, I got cursed at by a homeless lady asking for me to go inside and make her a cup of coffee while waiting for the valet to bring my truck. Building is brand new but the location and the atmosphere absolutely horrible! Could not even rest because of inside foot traffic and the concern of where my truck was taken, horrible location!

6/10

Pleasant

01 Aug 2026

Donna

The maid service didn’t want to give extra towels and did a very poor job cleaning room I have pictures upon request

6/10

Pleasant

31 Jul 2026

Regina

I had a highly disappointing experience at this hotel and cannot recommend it.The rooms themselves were completely mediocre and lacked any wow factor. To make matters worse, the shower pressure was incredibly weak, making for an uncomfortable morning routine.However, the absolute worst part of the stay was the valet parking. The service is run by a third-party company called PMC, and they were horrible. They managed to overcharge me twice, bringing the total parking cost to over $90. Paying that much for such terrible service is completely ridiculous.Management needs to seriously reconsider their partnership with this valet company.

On a positive note, Mercedes, the front desk manager, was absolutely amazing. She went completely out of her way to make me feel comfortable and took the time to genuinely listen to my complaints about the valet situation. While her excellent customer service was greatly appreciated, the hotel really needs to address the issues with PMC.

8/10

Excellent

29 Jul 2026

Paul

This hotel was very nice and the breakfast was delicious. However, there is no self parking and the valet gets your car when they feel like it, not when it's needed.

8/10

Excellent

26 Jul 2026

Crystal

Clean rooms and easy walk to shopping and activities.

2/10

Poor

26 Jul 2026

Kelly

The beds were very comfortable. However, the fire alert light in the main room flashed a bright light, with no alarm, all night long. The bathroom sink drain was VERY slow to drain. The glass shower door would not close, unless you lifted it up to align the door. Otherwise water would leak all over the floor. There was hair and mold all across the shelf and all of the lower corners of the shower. NASTY!! There were people banging on doors, and talking very loudy, past midnight. This is a pet friendly hotel. Dogs barking all the time when walking down the hallway.
In my opinion, $200 dollars a night? Not worth the price... won't stay there again.

10/10

Exceptional

20 Jul 2026

Adonias

Clean room, Breackfast, good ambient, river walk

Business

10/10

Exceptional

20 Jul 2026

Gilbert

Clean room. Convenient, walking distance to Alamodome, Convention Center and Riverwalk. 15 mins away from San Antonio Airport.

8/10

Excellent

19 Jul 2026

Christina

It was a great home base and the games in the lobby are really fun.

8/10

Excellent

18 Jul 2026

Jennifer

Very clean nice staff. Pool too small.

Partner

10/10

Exceptional

16 Jul 2026

Mia

Great stay!

8/10

Excellent

11 Jul 2026

Cameron

Thing is they do not have parking have to walk 10 minutes to a decent parking garage, which is not a big deal

Friends

6/10

Pleasant

10 Jul 2026

Chris

The hotel was pretty clean but we did have trouble with some giant roaches that showed up inside because of the heat. It is not that the hotel was not clean, they were just coming inside to the cool of the hotel from the city heat because it was so hot. Other than that the plae and people were amazing.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Eli

Enjoyed a nice clean hotel when walking in and our room was super clean and neat!

Partner

6/10

Pleasant

07 Jul 2026

LALAINE

What I didn’t like about is there’s no self parking. You either have to look for a parking lot in other places or used there VIP parking which costs you $ 40.00 a night. Breakfast is ok, there’s not much selection. No fresh fruits to put on the yogurt. There was no orange juice. The strawberry kiwi juice is water down. The hot coffee and decaf are good. I didn’t realize the room that I chose is small. The picture that I saw is different. I should pay more attention.The bedroom floor is wooden, I wished they have a placement mats or rugs by the bed for your feet to step on before you lie down on bed.

Self

8/10

Excellent

05 Jul 2026

Alberta

The rolls were very clean and the staff was super friendly. Free breakfast was nice! Elevators need work. The skip your floor and sometimes don’t open, kinda scary because they shake a bit. Also they have no parking but they do have valet and it’s extra per day.

Family_with_children

10/10

Exceptional

05 Jul 2026

Sergio

Like the price👍

10/10

Exceptional

02 Jul 2026

Christina

This hotel is very nice. It's a short walk to the Alamo and the Riverwalk. The breakfast had a lot of options and the staff were super friendly and helpful. I would stay here again!

Family

10/10

Exceptional

02 Jul 2026

Patrick

I would definitely go back again. Couldn't beat the price and they had a VERY large breakfast!

2/10

Poor

28 Jun 2026

Simeon

I'll start by saying, I'm not a big review person, so for me to do this is very telling. My 1 star rating consists of slow returns from valet (the parking lot is a couple blocks away from the hotel), lack of attention from the front desk staff (most of the ladies were in their phones), room service (I asked for turnover and was told the staff was busy) towels were limited and there was no soap in the dispenser and the iron and ironing board was broken, maintenance (one of the elevators malfunctioned while I was in it. It wouldn't open on my and another family's floor when it was supposed to and it swayed left to right as if it was barely secured in the shaft. I lost my footing, fell and hit my head. In the hallway of the 4th floor, you can feel the boards through the carpet.) I'm highly disappointed and won't book here ever again.

Self

10/10

Exceptional

28 Jun 2026

Ana

Clean room, staff was friendly, great complimentary Breakfast, pet friendly, airconditioning was good.great customer service.

Pet

8/10

Excellent

27 Jun 2026

Tania

Room was very nice and clean place to stay

10/10

Exceptional

25 Jun 2026

Enid

I

Self

6/10

Pleasant

24 Jun 2026

Angela

.

Partner

8/10

Excellent

24 Jun 2026

Andrew

Good location and Darryl, the valet, was very helpful and always glad to see us. The staff made the experience!

Family_with_children

8/10

Excellent

23 Jun 2026

Enrique

Items broken in the room, elevator out of service and the one working want properly doing it.

Tables dirty at the breakfast

10/10

Exceptional

21 Jun 2026

Cesar

Good location, walking distance to river boardwalk

Family_with_children

10/10

Exceptional

21 Jun 2026

Miguel

Nothing

Partner

4/10

Poor

19 Jun 2026

Adrien

I stayed here a few years ago when it just opened, and I must say this visit was not as pleasant. Wallpaper was peeling in the hall and the rooms. The toilet paper holder came out of the cabinet, and the carpet and floor in the hall were in shambles. The elevator was so scary, we opted to take the stairs. Sometimes it would open, and sometimes it wouldn't, and you had to go to the next floor.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Rajendra

Every thing was perfect except the noise of air conditioning in 229

8/10

Excellent

19 Jun 2026

Joseph

Parking (valet) cost nearly as much as the room. Good location however and the breakfast decent.

Partner

8/10

Excellent

15 Jun 2026

Patricia

I had a wonderful stay. The amenities were all fully functioning and the staff was very helpful with any questions we may have had. The only reason I did not give it 5 stars was the parking situation. Valet was 36.00 a night, and there were no additional parking options provided

Partner

10/10

Exceptional

14 Jun 2026

Nicolas

Overall nice hotel.

Family_with_children

6/10

Pleasant

12 Jun 2026

Janiece

The room was pretty clean, but the A/C out in the halls of the hotel was never fully at a comfortable temperature. We had a little bit of an issue with our room not being tended to. We stay 4 days and only received 1 cleaning service and ran out of towels. Aside from that, the stay was nice. It was close enough to the riverwalk and other places.

Partner

10/10

Exceptional

07 Jun 2026

Dolores

The staff were very nice.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Edwin

There are a lot of hotels in the downtown San Antonio area. Right next to the river walk and Alamo, both a 5 minute walk. For a smaller hotel (only 4 floors) it actually has a ton of amentities. Pool, laundry, gym, breakfast included. Room had everything I needed. Only thing missing that usually in hotel rooms was a safe. You can tell it’s a newer hotel. Nice lobby as well. Staff was there 24/7 and incredibly friendly and helpful

Self

8/10

Excellent

06 Jun 2026

Kenneth

The lady at the desk is exceptionally helpful and friendly. Give her a raise or you will loose her. She is gifted with hospitality and service.

Self

8/10

Excellent

05 Jun 2026

Wendy

It was good

8/10

Excellent

05 Jun 2026

Tomas

Pica varied as en el desayuno

Partner

10/10

Exceptional

03 Jun 2026

Jose

Although I did not take advantage of the amenities offered, the staff did make sure to let me know what what was available. The rooms were also well maintained and clean.

Self

4/10

Poor

03 Jun 2026

Hima

We chose to stay here because the pics of pool and shared areas all looked inviting for a young family. The pool area wasn't maintained well....all of the tables and chess board area were really beat up from the weather and there was left behind towels and shirts all over the place when we took the kids down to swim.

We thought this would be a safer area but nothings truly walkable, its a few blocks to get to anything.

Also this is more about the crowd than the hotel but twice during our stay, 2 different people were over served and puking in the lobby and in front of the building.

Also parking isn't attached to the building, its 2 blocks away so you have to valet and it takes about 15 minutes to get your car every time.

We're not coming back

Friends_and_family Family

10/10

Exceptional

26 May 2026

Freddy

Everything was great, it's very nearby to the Alamo and River Walk!

Partner

10/10

Exceptional

25 May 2026

Jose

Everything overall was 5 stars!!!! Just one thing PARKING LOT, THEY HAVE NO PARKING LOT AT ALL, IF YOU WANT THEY HAVE VALET FOR LIKE $40 A DAY.

Family_with_children

10/10

Exceptional

16 May 2026

Victor

Really Good

Family

10/10

Exceptional

15 May 2026

Stephanie

Clean and convenient. Great location!!!

Friends_and_family Friends

10/10

Exceptional

14 May 2026

Paul

Food and room situations were very good

10/10

Exceptional

08 May 2026

Chevelle

Hotel was clean,quiet,brightly lit. Within a ten minute walk to sights and shopping. Breakfast was hot fresh and well stocked.

Family

10/10

Exceptional

05 May 2026

Douglas

Room was clean but small. No drawers or closet. A bar to hang clothes on. Breakfast was good. Pool was nice. Lobby clean. Staff was friendly. Great location.

6/10

Pleasant

03 May 2026

Mohit

flush was not working, called many times for maintenance but they came after 5 hours.
Requested house keeping but they never sent anyone. Breakfast options are not good.
We booked this hotel because of Hilton name. I won't stay here in near or far future.

Partner

2/10

Poor

02 May 2026

Marcus

Give your travelers a heads up or a call that there giving your room away and going to put you into a king room with 4 people that doesn't sleep 4 so yeah

10/10

Exceptional

01 May 2026

Macario

The location was great and I enjoyed the staff. I didn’t like that they only had a cart and we had to carry all of our stuff up to our room. We had a lot of luggage.

Partner

4/10

Poor

29 Apr 2026

Edaena

I originally picked this hotel because i had stayed here before and had a wonderful time. This time was a totally different experience.

Friends

10/10

Exceptional

28 Apr 2026

Gabriel

Parkimg was easy

10/10

Exceptional

27 Apr 2026

Eileen

Great breakfast options, extremely friendly staff, I would stay there again.

Self

10/10

Exceptional

27 Apr 2026

Brandy Michele

Pleasantly surprised. It is very nice inside. You do have to be prepared for the parking situation.

Self

10/10

Exceptional

26 Apr 2026

Susana

..

10/10

Exceptional

26 Apr 2026

Edward

Simply said, this was a nice, basic hotel.

Business

8/10

Excellent

25 Apr 2026

Marisa

I like it but the same day we got there they broke my son truck window but they take day and the parking lot money off

Family

8/10

Excellent

25 Apr 2026

Yancy

They charge for parking and they didnt allow big vans park there. We had to pay the hotel in front to allow us to park in their area.

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Stacey

Great stay!

4/10

Poor

20 Apr 2026

TRAVIOUS

The staff was great.... however the room size was too small and having no parking available was a complete disappointment. I tip the valet people even though they was ways late bringing me my car

Partner

6/10

Pleasant

19 Apr 2026

Christopher

Ok for the price it wasn’t terrible, the breakfast was mediocre, not much of a variety, white bread or wheat bread fruit loops or Cheerios or raisin brand. The ROOMS were tiny , we had a huge pole in our room and it just felt very claustrophobic. THE BEDS were hard as a rock woke up like every other hour to roll over and adjust from discomfort. My head and neck are so stiff I can’t turn my head around to look back ! The restroom was decent sized and the clean and the water was hot ! The air conditioning worked so good though it was nice and cool in our room . Now PARKING is ridiculous there is not parking you have to pay for valet 40$ and they park your car like 3-4 blocks away with no cameras or security watching the vechicles over night . There is only 1 valet person so it will take a while to get your car because they have to walk over there and go get your car , but the valet drivers were all so super nice and friendly ! Now you can park your car under the bridge across the street which is public parking but there are so many homeless people I feel it’s unsafe, there are like 5 parking spots right in front of the hotel it’s free at night but during the day you pay like 3$ for the whole day but if you move your car you won’t get that spot again, we lucked out got the spot when someone left and then we never moved our car , therefor we didn’t go and do much this visit we walked downtown and called uber ! Spend a little more and get parking with your hotel somewhere else!

Partner

2/10

Poor

12 Apr 2026

daniel

Would never book this place again! We made a reservation for 3 days here and had a medical emergency with my daughter and place not only would not refund our money they lady we talked to kept hanging up on us cause she was mad. I'd call right back asking to speak to a manager she'd hang right back up on me. Still never received a refund

10/10

Exceptional

11 Apr 2026

Ashley

Everything was just perfect!

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Mikayla

Overall a good location for us as it was walkable to the River Walk and a 10 min drive to the Frost Center for a concert (we were just staying the 1 night). We parked in a SA city parking lot right next to the hotel (1 min or less walk) which was very affordable (did not use the hotel valet parking which was $35). However, the cleanliness of our hotel room was very questionable. Upon arriving, there were short dark hairs in the bathroom (on the bathroom counter, in the shower) and the top decorative sheet on the bed had make-up on it (making me think that they don't clean the decorative top sheet between guests). Overall, it was an OK stay; free breakfast and we felt safe in the area.

6/10

Pleasant

10 Apr 2026

Rodney

Y

6/10

Pleasant

09 Apr 2026

Robert

Rooms are decent. Free breakfast options are varied and tasty. Valet parking is expensive. There is a motel right across the street with free parking. Also, there is a person trying to pressure you into paying in advance for some Hilton package which you may or may not ever use. I am on vacation and don't care to listen to one of your employees trying to shill even more money out of me. I would stay somewhere else on my next visit.

6/10

Pleasant

07 Apr 2026

Felicia

The parking only valet and it was just too much

10/10

Exceptional

07 Apr 2026

Anicia

Clean, nice staff, great location, valet parking only

Family_with_children

10/10

Exceptional

05 Apr 2026

Will

Great experience

Family

10/10

Exceptional

05 Apr 2026

Latrice

Awesome!

10/10

Exceptional

02 Apr 2026

Nancy

Friendly and helpful staff, clean room

Friends

6/10

Pleasant

31 Mar 2026

Shawn

Just wasn’t impressed

10/10

Exceptional

26 Mar 2026

Isaiah

Nice

6/10

Pleasant

22 Mar 2026

Erin

Doable. Not as nice as other Tru by Hilton properties that I stayed at. They over booked and did not have the 2 queen beds we needed. We ended up having to make do with a king size room. The pool area furniture had bird poop all over it. Honesty disappointing.

Friends

2/10

Poor

18 Mar 2026

Lauren

Perhaps the most traumatizing, miserable hotel stay I’ve ever experienced in my life.

10/10

Exceptional

17 Mar 2026

Elizabeth

Clean room, friendly staff

Partner

10/10

Exceptional

17 Mar 2026

Frances

Seems like everything was perfect

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Shalevia

Excellent stay.

8/10

Excellent

15 Mar 2026

Taylor

Great breakfast, wonderful staff — perfect for a family getaway.

Family_with_children

6/10

Pleasant

14 Mar 2026

Dana

The hotel was clean (but very thin walls, hear every conversation in next room), staff was polite, and good location to walk to the Riverwalk but the parking makes it a NO if you are driving! Zero parking at hotel, valet only for $40 extra a night and only one valet worker for a booked hotel was a nightmare!!!

Friends_and_family Family

4/10

Poor

10 Mar 2026

Geetanjally

Rooms were not cleaned, no housekeeping for the days we stayed (2 nights), trash wasn’t picked up, toilet wasn’t cleaned. The whole hotel did not smell good at all. Only good thing was front desk person Aaliyah, she was very pleasant, friendly, and caring.

Family_with_children

4/10

Poor

05 Mar 2026

VALARIE

This place should not really be able to claim Riverwalk. Sure it's close enough if you want to walk 5 blocks to get to the Riverwalk. It looked terrible from the outside, and the only parking available was Valet being parked blocks away or a lot across the street at $100/day. I couldn't get a refund, but we didn't stay here and ended up at a hotel closer to where we wanted to be.

Partner

8/10

Excellent

25 Feb 2026

Alex

Super nice staff. Shower door was broken so we had to deal with water leaking. Other than that close to the Almo and 5 min walk to the riverwalk

10/10

Exceptional

22 Feb 2026

Erica

This hotel was in perfect proximity to the riverwalk with affordable prices. The staff was helpful and friendly. We enjoyed our stay here and will probably stay here again on our next adventure.

Partner

6/10

Pleasant

21 Feb 2026

steven

Room was great. There was no hotel parking and had to pay extra for Vallet parking. When I asked the check in guy about why no hotel parking he was unconcerned and shrugged. Crime high enough that I did not feel safe in community lots that still charge about the same.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Germard

The room was clean, service was good, amenities were good as well!

Partner

6/10

Pleasant

14 Feb 2026

Lauren

The mattress was TERRIBLE! Had a HUGE crater where an 800lb man slept in for the last century. They couldn’t get me another room because the hotel was booked, so I was stuck. On the plus side, the walk to the convention was easy, the walk to the Riverwalk was longer than I’d like but not bad, but the breakfast was great and the staff was friendly.

Business

10/10

Exceptional

09 Feb 2026

Marsha

The room was very clean, the bed was comfortable, I would recommend this hotel to anyone going to San Antonio. Mercedes the front desk supervisor always had a smile on her face and was happy to help. Harley and Aaliyah were also awesome! Kudos to having a great staff. There were others I interacted with but I didn't get their names. Great Staff!!

Business Self

10/10

Exceptional

01 Feb 2026

Jonathan

Everything good experience but I have not yet received my deposit

8/10

Excellent

31 Jan 2026

Daiza

Bathroom need more clean

10/10