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Plaza San Antonio Hotel Spa Autograph Collection

San Antonio - TX · United States

555 S Alamo StView location

9.4/10Excellent981 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.6/109.6
Condition9.6/109.6
Amenities9.6/109.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Plaza San Antonio Hotel Spa Autograph Collection

A stay at Plaza San Antonio Hotel & Spa, Autograph Collection places you in the heart of San Antonio, within a 10-minute walk of River Walk and San Antonio River.

This spa hotel is 0.3 mi (0.5 km) from Henry B. González Convention Center and 0.5 mi (0.8 km) from Alamo. Stay in one of 251 guestrooms featuring LCD televisions. Rooms have private balconies or patios.

Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in San Antonio?

This hotel has 21000 square feet (1951 square meters) of space consisting of conference space and meeting rooms.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available Car recommended LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 32 Pet max weight (per pet) in lb is 70 Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed (no fees)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 150.00 per night
    • Destination fee: USD 29.72 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 9:00 AM to 10:00 PM.
    • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is recommended for transportation to and from this property.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Fee for full breakfast: approximately USD 20.00 to 35.00 for adults, and USD 6.00 to 19.00 for children
    • Fee for in-room wireless internet: USD 15.00 per 24-hour period (rates may vary)
    • Valet parking fee: USD 70.00 per night (in/out privileges)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Yanaguana Garden and Playground 0.1 km / 0.1 mi
La Villita 0.4 km / 0.2 mi
Arneson River Theatre 0.4 km / 0.2 mi
San Antonio River 0.5 km / 0.3 mi
San Antonio Art League Museum 0.5 km / 0.3 mi
Tower of the Americas 0.5 km / 0.3 mi
Henry B. González Convention Center 0.5 km / 0.3 mi
River Walk 0.5 km / 0.3 mi
Shops at Rivercenter 0.5 km / 0.3 mi
Briscoe Western Art Museum 0.6 km / 0.4 mi
Hemisfair Park 0.7 km / 0.4 mi
San Antonio Convention & Visitors Bureau 0.7 km / 0.5 mi
St Joseph Catholic Church 0.8 km / 0.5 mi
Ripley's Believe It or Not! 0.8 km / 0.5 mi
LEGOLAND® Discovery Center 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Plaza San Antonio Hotel Spa Autograph Collection

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE POOL VIEWQUADRUPLE • POOL VIEWQUA.VP

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Plaza San Antonio Hotel Spa Autograph Collection

    QUADRUPLE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Plaza San Antonio Hotel Spa Autograph Collection

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GARDEN VIEW KING BEDDOUBLE • GARDEN VIEW KING BEDDBL.GV-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Plaza San Antonio Hotel Spa Autograph Collection

    DOUBLE GARDEN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE POOL VIEW KING BEDDOUBLE • POOL VIEW KING BEDDBL.KG-VP

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    POOL VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Plaza San Antonio Hotel Spa Autograph Collection

    DOUBLE POOL VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    POOL VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Plaza San Antonio Hotel Spa Autograph Collection

9.4
Excellent
981 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.6 /10
Amenities
9.6 /10
100 reviews shown
10/10
Exceptional
12 Jul 2026
Ceferino
I appreciated the environment and loved the unique smell as I walked in. I would stay again!
Partner
10/10
Exceptional
12 Jul 2026
Sean
Everything was clean and the rooms were great! The staff from check in to check out were friendly and welcoming.
Partner
10/10
Exceptional
05 Jul 2026
Juan
Beautiful property, great amenities, and helpful staff
Self
10/10
Exceptional
05 Jul 2026
Katherine
The restaurant and bar scene is fantastic. The food and drinks are tasty and well-priced. My kids love the pool, and we love the location. So many great things are walkable.
10/10
Exceptional
05 Jul 2026
Vanessa
Rooms were clean and smelled good. We ordered in and the staff was amazing.
Friends
2/10
Poor
30 Jun 2026
Janice
Check out was not efficient. Receipt not emailed. Refund of incidentals not given, had to call! Valet parking expensive. No options for self parking provided. Will not stay again at that property!
Friends_and_family Family
4/10
Poor
29 Jun 2026
Luz
Beware on charges, we couldnt find close parking space so we had to do valet parking for 182 dollars for 36 hours, they charged 25 dollars 2 times for service then you find you can use it for drinks if you dont use them you loose them, we wanted to use it the 2 day our check out day they didnt alliw it, pool was dirty like black grease all around, and chairs with this black mud as well, nice hotel, but also i found a cockroach in my room.
Family_with_children
10/10
Exceptional
28 Jun 2026
Debbie
Everything was great. Clean, quiet, helpful staff. Very pretty, fun.
Family
10/10
Exceptional
28 Jun 2026
Kassandra
We had a wonderful stay! The room was clean, comfortable, and well-maintained. The staff was friendly, welcoming, and always willing to help with anything we needed. The location was convenient, and the overall atmosphere made us feel relaxed and at home. We truly enjoyed our stay and would definitely recommend this hotel to family and friends. We look forward to staying here again in the future!
Family_with_children
10/10
Exceptional
27 Jun 2026
VICTOR
Perfect Stay
Partner
10/10
Exceptional
26 Jun 2026
Steven
It’s very pet friendly and food and location is great! Love the room and outdoor bar!
Partner
10/10
Exceptional
26 Jun 2026
Yasir
Best place to stay.
10/10
Exceptional
22 Jun 2026
Cesar
Everything!!
Partner
8/10
Excellent
22 Jun 2026
Meagan
Wonderful property to stay at! Staff is very friendly. Down the street from the riverwalk.
Partner
10/10
Exceptional
21 Jun 2026
Marlie
Beautiful place. I will be back soon.
Partner
10/10
Exceptional
21 Jun 2026
Lidia
This hotel was in a wonderful location near the Riverwalk. The staff was friendly, room was clean, and I would definitely come stay here again when in SA.
Friends_and_family Family
10/10
Exceptional
17 Jun 2026
Monica
Loved the atmosphere
Partner
6/10
Pleasant
15 Jun 2026
Cynthia
I have to say, I was pretty disappointed with my stay here. I stayed at property for one night, just before my birthday, while I was in town for the Hospitality Creator Summit. I admit that I arrived before the check-in time time, but I figured that as a Gold Elite member, they'd be able to accommodate an early check-in. I was told by the staff that they would charge me $100 to check me in early, which I denied. It wasn't worth the expense to me. They stored my bag while I went about my early afternoon in San Antonio. Upon returning to the property, my room still wasn't ready, which was frustrating to say the least. I was given a room on a lower floor, which again, was ultimately fine though not preferred. I did really enjoy the Corinne; the staff were very attentive and I loved everything I had to eat/drink. I was cautious because of some of the reviews online, but ultimately was glad I had dinner onsite. The following morning, I guess the hotel checked me out prematurely, because the hotel staff came knowing at my door 4X, even after I had said to come back later. I had to yell through the door multiple times to come back later, as I was getting ready. And that was my stay. So overall, I left disappointed. I had intentionally opted for a nicer hotel to kick off my birthday, and it was very underwhelming for the guest service I received (outside of the Corinne staff of course), particularly as a Gold Elite Marriott Bonvoy member!
Self
10/10
Exceptional
13 Jun 2026
Shawn
Great staff from beginning to end!
10/10
Exceptional
07 Jun 2026
Kelly
One of my favorite hotels to stay at! Request a garden facing room if you can. The space is well-maintained, the staff is very friendly, and the garden and pool area are beautiful!
Self
10/10
Exceptional
03 Jun 2026
Bryanda
Love staying here!
Pet
10/10
Exceptional
03 Jun 2026
Crystal
Everything was good with the exception of the knowledge of the staff concerning charges/fees.
Self
8/10
Excellent
29 May 2026
Carla
This place is hip and very fun! The Corinne restaurant has great food, but the service is very slow! I took my 4 month old malti-poo and he was welcomed so lovingly! They need a pet relief area that is not across the street. The hotel is walking distance to the riverwalk and everything! The staff is so helpful! I lived the stay!
Pet
10/10
Exceptional
26 May 2026
Orlando
Everything was great. Very friendly staff.
Family_with_children
10/10
Exceptional
26 May 2026
Florinda
Very nice place to stay the only down fall to the stay is valet only available for parking.
Family_with_children
10/10
Exceptional
26 May 2026
Katharine
A great deal for the price- beautiful and peaceful outdoor spaces.
Friends_and_family Family
10/10
Exceptional
26 May 2026
Denny
I recently stayed at Plaza San Antonio and had an amazing experience from start to finish. The hotel is absolutely beautiful — stylish, clean, and full of character while still feeling warm and relaxing. The atmosphere made it easy to unwind the moment I arrived.

The staff was welcoming, attentive, and genuinely helpful throughout my stay. The rooms were comfortable, well-designed, and very well maintained. I also loved the overall vibe of the property and how conveniently located it is to enjoy San Antonio.

If you’re planning a trip and want a hotel that feels both luxurious and peaceful, I would definitely recommend Plaza San Antonio. I’d gladly stay there again.
Self
8/10
Excellent
25 May 2026
Ryan
Beautiful property close to all the action. Our room was incredibly loud the first night, but the staff quickly found us a quieter room for our toddler the rest of the stay. We did encounter some small issues (tv remote missing, wardrobe light wouldn’t turn off). Other than that we enjoyed our stay and would be back. The staff is stellar.
Family_with_children
2/10
Poor
25 May 2026
Michael
DO NOT BOOK IF YOU WANT A BALCONY OR PATIO. All pages on hotels.com says includes balcony/patio, and when we arrived , hotel told us its been a “marketing mistake” on the website
4/10
Poor
24 May 2026
Abbasali
We had an amazing stay at this hotel. The room, amenities and staff were all great.
The reason for this low rating is the valet service. They parked the car under a tree which left tons of sticky residues on it. When I asked the valet staff, they were very rude and responded that’s how it is and they’re not responsible. Not even an apology, or trying to make it up. Their manager reimbursed one night of valet and I thought that should cover the cost of car wash. I took the car to a premium car wash and the stains didn’t go away. I need to hire professional cleaning to take the stains off and pay double the cost, just because a valet staff didn’t care to look around before parking my car. It’s ridiculous. I have before and after carwash photos and plan to file a complaint with hotel manager next. I’ll update this post after I hear back.
Family_with_children
10/10
Exceptional
24 May 2026
Marguerite
I had not stayed at this hotel before. I absolutely loved it. We stayed 3 days in May 2026. All the staff starting with Luke at the front desk and Phillip who carried our luggage up were incredibly friendly and helpful. I have never felt so welcome in any hotel before. The hotel has excellent dining in the main dining room and excellent small dishes and sandwiches at the outside garden bar. The staff at the outside bar are exceedingly friendly and act so happy that you have come to spend some time in the gorgeous gardened area that the bar and sitting area is in. The swimming pool is very large and is lighted up at night. They also have a large spa section. The housekeeping staff were exceedingly nice and competent. Our room was always cleaned very professionally. The rooms themselves are designed in a way I have never seen before. You would have to see them for yourself. It gives you a lot more space.
It makes the room much larger yet if you want privacy, you can also close the sliding door but normally you leave it open so the room becomes much larger. I highly recommend this hotel for your stay in San Antonio. The location is great also. Close to the River Walk but not filled with tourists walking by your hotel every day like those on the River Walk. We have stayed on the River Walk several times in the past. I much prefer the location of this hotel as it was very private and the outside garden area gave you a feeling of being in a tropical oasis.
Partner
10/10
Exceptional
24 May 2026
Stacy
I love everything about my stay friendly staff . Very clean
Partner
10/10
Exceptional
24 May 2026
Stephanie
The pictures on the internet doesn’t do this place any justice!!!! It’s like a mini resort
10/10
Exceptional
21 May 2026
Chad
Beautiful property! You feel like you are in an oasis. Great bar area outside and the room with balcony was beautiful and welcoming.
Partner
8/10
Excellent
17 May 2026
Angelica
The hotel it’s self is amazing but we stayed 2 night and had to pay over 100 in parking soooo keep that in mind 🙃and if we did valet we would have had to pay 60$ per day so probably should have just done valet we just didn’t think the self parking would cost so much lol
6/10
Pleasant
13 May 2026
Jordan
Shower head was nasty and crusty
10/10
Exceptional
10 May 2026
Linh
I had such an amazing stay at this hotel! The room was extremely clean, cozy, and well-maintained. The bathroom and toilet were spotless and smelled fresh the entire stay, which honestly made me feel so comfortable and relaxed.

The restaurant food was also surprisingly delicious — everything tasted fresh, flavorful, and beautifully presented. Dinner was amazing.

One of my favorite parts was definitely the pool area. It had such a romantic atmosphere, especially at night, and the water was perfectly warm. It was the perfect place to relax after a long day.

The staff truly made the experience even better. Everyone was so kind, welcoming, and helpful from check-in to check-out. They were always smiling and ready to help with anything we needed.

Overall, this hotel exceeded my expectations and I would absolutely stay here again. Highly recommend for anyone looking for a relaxing, clean, and romantic getaway!
Partner
10/10
Exceptional
10 May 2026
Jorge
How clean and beautiful it was
Family_with_children
10/10
Exceptional
04 May 2026
brandee
Beautiful hotel, valet is pricey around $70.00 per night, but other than that we had a great stay. Lots to do in the area and staff was very friendly.
Family_with_children
10/10
Exceptional
29 Apr 2026
Rene
Hands down a great luxury hotel. The staff was amazing and very helpful. Everyone that you talk to is determined to make your stay as perfect as possible. The room was in perfect condition. Comfortable enough to let our 1 year old walk around. We will definitely be returning.
Business Family
10/10
Exceptional
27 Apr 2026
Stacey
Very clean room; nice staff; the food and drinks at the outside bar were both great! Will be coming back for a long girls' weekend this summer. Overall great experience!
Friends
10/10
Exceptional
27 Apr 2026
karla
The beds were super comfortable, I rested like I havent in a long time
Family
10/10
Exceptional
06 Apr 2026
Debora
Secluded in the downtown San Antonio. walkable distance to main attractions and convention center but at the same time in a quiet area. Staff was wonderful, details were impeccable. I will definitely return!
Friends_and_family Family
8/10
Excellent
05 Apr 2026
Heather
Lovely stay! I would highly recommend. The restaurant, pool, and spacious outdoor gardens were so beautiful. Our room had a small sitting deck. Next time I want try the spa amenities. Definitely will stay again.
4/10
Poor
05 Apr 2026
Jan
Terrace was never cleaned within 5 days. We received the terrace dirty and it got worse. The asignated golf cart had used cans, bottles and general waste. The airconditioning in the villa is extremely loud. The sofa bed eas not prepared at our arrival. We had to do it by ourselves
10/10
Exceptional
03 Apr 2026
Sara
Amazing food at Corrine, great atmosphere, very clean
Business
10/10
Exceptional
03 Apr 2026
Jerrod
Room was great, felt like a home, staff was great. Amenities could be a bit better but the bar outside by the pool is very relaxing.
10/10
Exceptional
31 Mar 2026
Pricilla
Staff were very friendly and polite.
Partner
10/10
Exceptional
31 Mar 2026
Oluseyi
MINUS A BILLING ISSUE I HAD TO DISCUSS WITH MANAGEMENT; my wife and I enjoyed absolutely everything during our stay here. Highly will consider returning next time we’re in town.
Partner
10/10
Exceptional
29 Mar 2026
Michael
We were very impressed with the staff in welcoming us from the valet to the front desk. Once we toured the property my wife and I were amazed at what a great vibe the hotel had. The bars were well stocked and the bartender Justin was very attentive to what we asked for. We also ate dinner at the bar and the chef brought our steak to us personally. We will definitely be back!
Partner
10/10
Exceptional
29 Mar 2026
Kathleen
A+++ staff. Great pool area. Oasis in the city. Accessible room. Only con - No grab bars in shower or lav. Overall very pleased.
Family
10/10
Exceptional
26 Mar 2026
Elham
Great place!
Business Friends
10/10
Exceptional
22 Mar 2026
Briana
ac definitely kept cool also everyone was amazing
Family_with_children
10/10
Exceptional
22 Mar 2026
Laiza
Great location! Hotel was beautiful, clean, and rooms were very comfortable. Just wish there were fans. Staff was super friendly and helpful!
Pet
10/10
Exceptional
22 Mar 2026
Jonathan
Great place would recommend to anyone
Friends
10/10
Exceptional
15 Mar 2026
Vicky
The staff was extremely helpful and friendly.
Partner
10/10
Exceptional
15 Mar 2026
Amanda
Everything was great
2/10
Poor
15 Mar 2026
Victoria
The room never felt cold enough.
Trying to get valet to bring the vehicle up was a 30-1hr wait .
The valet parking is $71 plus tax a night not no free parking what so ever .
Mind you we are supposed to trust valet with our vehicle/keys they lost 3 guest keys alone and wrecked one’s vehicle. First & last time staying here the property is beautiful but not worth the extra stress.
10/10
Exceptional
15 Mar 2026
Abel
Really enjoying the peace of the hotel, and the location is amazing.


Partner
10/10
Exceptional
15 Mar 2026
Denny
👍👍
Partner
10/10
Exceptional
14 Mar 2026
Joshua
Nice facilities and services. On site restaurants also great
Friends_and_family Family
10/10
Exceptional
11 Mar 2026
Briana
The staff are truly welcoming and helpful at all times, no issues or complications whatsoever with my stay. Definitely worth booking again!
10/10
Exceptional
11 Mar 2026
Joangel
absolutely gorgeous place to stay at if your in san antonio this is definitely the spot to be at 😁
Family
10/10
Exceptional
10 Mar 2026
Melissa
When arriving check in was smooth and easy. The staff is so enjoyable, everyone was so kind and helpful. Secondly the room was clean, and the bathroom as well! Which is something I am constantly worried about, so it was a relief to be able to relax knowing our environment was clean. Thirdly I'm not sure what scents the hotel uses throughout, but everywhere we went smelt so lovely. We will definitely be returning! Thank you all.
Friends_and_family Friends
8/10
Excellent
09 Mar 2026
Anthony
The hotel staff was courteous, with the exception of one of the male servers in the restaurant during our stay.
10/10
Exceptional
08 Mar 2026
Damian
Great service and friendly staff. Felt welcomed.
10/10
Exceptional
08 Mar 2026
Stephen
Nice and clean! Enjoyed the balcony and the room service was quick!
Partner
10/10
Exceptional
08 Mar 2026
Shalimar
Loves the stay here ! ! Great staff ! Smells amazing. Speedy service
Family_with_children
10/10
Exceptional
03 Mar 2026
Breanne
The room was clean and spacious. I had a great view of downtown and The Tower of Americas. Every room has a balcony to relax on. It was in a great walking location to most areas with plenty of nice restaurants around. The pool was heaven and the food and drinks at Anaqua bar were so good! All the staff were so friendly and helpful. I will definitely be back and highly recommend this hotel.
Self
10/10
Exceptional
02 Mar 2026
Armandina
The bathroom was leaking water out of the shower door when showering. Dusty and tile needs detailed cleaning. The staff was excellent. Did not use the spa. La Villita nearby and plenty of restaurants nearby.
Partner
10/10
Exceptional
01 Mar 2026
Darryl
Good times with a good hotel!
4/10
Poor
23 Feb 2026
Miriam
The Room was clean and staff had good customer service but Waiting time for check in took 30-40 minutes and valet took forever.
Partner
10/10
Exceptional
20 Feb 2026
Ann
The beds were so comfortable!
Friends_and_family Family
10/10
Exceptional
18 Feb 2026
Zoraya
Good
Friends_and_family Family
10/10
Exceptional
15 Feb 2026
Nathan
Spotless room
Great staff
Great location
Leisure Partner
10/10
Exceptional
02 Feb 2026
AVELINO
Everything was great.
Leisure Friends
10/10
Exceptional
01 Feb 2026
Mariah
Beautiful
10/10
Exceptional
31 Jan 2026
Michelle
Staff was attentive, friendly and professional
10/10
Exceptional
25 Jan 2026
Corina
The room was great and staff was very helpful and kind.
Leisure Friends
10/10
Exceptional
13 Jan 2026
Rhonda
Loved the new renovations!
Friends_and_family Family
10/10
Exceptional
10 Jan 2026
Keri
Beautiful hotel ! Great location! Very nice helpful staff
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
Yehav
Great new hotelת beautiful space, kind and patient staff. The restaurant is excellent!
Leisure Family
10/10
Exceptional
05 Jan 2026
Lourdes
Everything was great. Did not have breakfast there. Beautiful jotel and very convenient
Leisure Family_with_children
6/10
Pleasant
05 Jan 2026
Han na
I booked a room with a bathtub on Expedia, but upon arrival, I was told that only suites had bathtubs. They gave me a discount, but I had to pay an extra $300 per night for an upgrade. When providing service on a real estate portal, I believe the hotel, not the customer, should be the one providing the information accurately. However, the tub had a broken drain, and since I couldn't call someone every time I needed to use it, I had to buy a screwdriver, manually open the drain, and drain the water. Since the part wasn't available, they had to call the front desk every time I needed to drain the water. The lack of parking was a real shame for this hotel, and I would have preferred a hotel with parking further away from the Riverwalk. The service was worse than the Holiday Inn. For the price, they lacked basic amenities (parking, broken bathtub, etc.), and even though it was a suite, they didn't offer coffee service. Since I was there for business and leisure, I didn't complain, but I don't think I'd go back.
Business Family
10/10
Exceptional
03 Jan 2026
Tabitha
Loved this hotel. Front desk staff was friendly upon checkin and explained everything we needed to know. Our room was clean and comfortable. We had a room with a direct view of the hemisfair for the new years fireworks and it was wonderful. The bar and outdoor are was great. We loved the gardens. Definitely would stay here again!
Leisure Family_with_children
10/10
Exceptional
03 Jan 2026
Branca
Amazing location and friendly staff
Friends_and_family Family
10/10
Exceptional
02 Jan 2026
Sonya
The staff at the hotel were amazing, the room was clean and modern. Great view with big balcony. Food was good and a decent choice of wine. Spa services were amazing and the team accommodated my last-minute needs. Great job!
10/10
Exceptional
02 Jan 2026
Gamaliel
Great place to visit
Leisure Family
10/10
Exceptional
01 Jan 2026
heath e
Clean room
10/10
Exceptional
31 Dec 2025
David
Very nice staff!
8/10
Excellent
31 Dec 2025
Lockwood
Nice spacious rooms in excellent condition. Delicious food at Corinne
Friends_and_family Family
6/10
Pleasant
31 Dec 2025
Wayne
Bacon on bacon, egg and English Muffin sandwich wasn’t bacon. It was pork belly. In other words, mostly fat and one piece was over 1 inch thick making it impossible to bite into. Also, it came on a bagel, not a muffin.
4/10
Poor
31 Dec 2025
Karen
Pets welcome
2/10
Poor
31 Dec 2025
Katrina
The room was not ready at 4PM and we had to ask 3 times before it was ready. The staff did not alert us, we had to ask.
Leisure Family
6/10
Pleasant
30 Dec 2025
Johannes Karingal
We were initially charmed and deeply impressed by this boutique hotel. The design of the rooms is beautiful, and the facilities are well-configured. It is, therefore, with sincere disappointment that we must detail the severe failures that have defined the latter part of our stay.

The dining area is far too small to accommodate holiday guests in any practical manner, but that pales in comparison to the crisis presented by the parking operations. The valet and self-parking situation is not merely inconvenient—it is demonstrably unsafe. Our vehicle was left in the valet's custody overnight , and during that time, it was vandalized and an attempt was made to drive it off the premises. The attempt was unsuccessful, but our vehicle is now inoperable, leaving us stranded.

Facing this profoundly disruptive situation, the valet's best offer has been to offset their overpriced parking fee—a gesture that is both insulting and entirely inadequate to the gravity of the damage and distress caused. While we now navigate the complex process with our insurance and, presumably, theirs, we are met with a frustrating and unacceptable lack of communication from management.

A final, unequivocal warning to future guests: PARK AT YOUR OWN RISK. The security of your vehicle cannot be assured here. What began as a stylish retreat has ended in a logistical nightmare, and the hotel's response has been sorely lacking in both responsibility and care.
Leisure Family_with_children
10/10
Exceptional
29 Dec 2025
Robert
Everything was amazing!
Leisure Family
8/10
Excellent
28 Dec 2025
TJ
Check in staff and Valet were great
Business
4/10
Poor
28 Dec 2025
Annabel
Restaurant experience was a disaster and the staff did not go above and beyond to rectify the situation. I was not aware of any fees before being charged which is unacceptable.
Partner
8/10
Excellent
28 Dec 2025
Jesse
Wish they didn’t only have brunch on the weekends. It kinda sucks make us good else where to look for breakfast.
Friends_and_family Family
6/10
Pleasant
20 Dec 2025
Dennis

Will not book again

There was a lot of construction when I stayed and inconvenient parking. Hotel also charged me $358 and is expected to give me a refund for the error but has not yet followed through. It’s been 4 months now! I will not be going there again.
Friends_and_family Family

Location & surroundings

Plaza San Antonio Hotel Spa Autograph Collection
555 S Alamo St, San Antonio, United States

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