Name: Home2 Suites By Hilton San Antonio Riverwalk
Address: 118 Soledad Street, San Antonio, 78205, US

6/10

Pleasant

24 Jul 2026

Ashley

Only one elevator worked, the hallway carpet smelled like wet dog, and the breakfast was so bad that my kids walked across the street for something different.

10/10

Exceptional

24 Jul 2026

Zihkeha

✨✨✨✨✨

10/10

Exceptional

21 Jul 2026

Aerial

I enjoyed my stay here! The rooms were a great size for our family stay.

Family_with_children

10/10

Exceptional

19 Jul 2026

Juan

This is the second time we stay here. Always very clean and our room is very spacious the breakfast is good.
The only thing that I wish they had was a dog park so pets can go out and do their thing. They fo have one but its very small. But overall everything else is awesome 👌

Family_with_children

10/10

Exceptional

19 Jul 2026

Janet

Great service, spotless room, breakfast was simple and perfect when you’re on the go. Would definitely come back.

Family_with_children

10/10

Exceptional

19 Jul 2026

Katherine

We were met with a friendly staff from the start. We called ahead to see if we could check in early. The good news was shared with us from a cheerful and attentive front desk person, Alizbet, who also greeted us every time we arrived and departed.
It was pouring rain when we arrived,
and the valet service met us with great care (umbrellas, cart, and smiles). Just a few minutes after check-in, we received a text checking in about other ways they could be of assistance. The response was quick when we had questions (such as printing documents). The warm breakfast area had variety, and the seating areas were vast and overlooked the river walk. The rooms were quiet and comfortable, well attended to. The fitness center was spacious and overlooked the cozy pool. We enjoyed our stay very much and will continue to look to Home2Suites when we look for hotels.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Suann Mary

Everyone was helpful and friendly! We enjoyed our stay!

Family_with_children

8/10

Excellent

18 Jul 2026

Alexandria

The rooms were comfy enough space for my husband and my kids .
Wish the pool was a little bigger the pictures made it look bigger and deeper . But it was not .
They didn’t put fresh toilet paper in the rooms and you could tell they were just used before we got into the room .

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Jose

The only reason I didn't give it 5 stars is because their breakfast isn't that good.

Family_with_children

10/10

Exceptional

15 Jul 2026

joseph

Love this place

Family_with_children

10/10

Exceptional

14 Jul 2026

Juana

Everything was good .

Family_with_children

8/10

Excellent

14 Jul 2026

Ihab

everything was fine but for some reason I didn't get my deposit back

Family_with_children

10/10

Exceptional

13 Jul 2026

Vandra

The staff they when we left the property and they spoke when we came back

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Dusty

Only 1 elevator running multiple times during the day. We had to take the stairs multiple times after 10 minute waits.

Partner

4/10

Poor

11 Jul 2026

Gerardo

The room was not clean at all, stained sheets, missing door handle in the back door ( couldn’t lock it) roaches found all over, trash canes don’t have bags.

Family_with_children

10/10

Exceptional

09 Jul 2026

Jennifer

Very friendly staff and clean facility. Great location. Would definitely stay again.

Family_with_children

10/10

Exceptional

08 Jul 2026

Ashley

The room was amazing, spacious, clean and the best continental breakfast since before COVID! The staff were super helpful and kind. Wish I stayed more than 1 night.

Family_with_children

10/10

Exceptional

07 Jul 2026

Derek

W

6/10

Pleasant

06 Jul 2026

Lindsey

Complementary breakfast had very few options and the pool was cloudy.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Raul

Staff gave us a hard time with our reservation. Claimed they were under staffed for us to check in on time. Staff claimed they could not find reservation when 40 minutes earlier all I gave was name. Other family of ours did not go through Expedia got their room on time with no problems and got a gift bag. I feel we were mistreat for using Expedia. We wanted to watch a FIFA game the staff lied said it was not available in hotel. They recommended near by bars I’m sure that pay them. The game was on tv in breakfast area and hotel tv. Very shady staff. Rooms were nice parking was ok. Breakfast staff could not keep up with amount guest on hand. We skipped breakfast for lack of availability.

Family_with_children

10/10

Exceptional

04 Jul 2026

ruth

Everything was wonderful. The only thing is the breakfast wasn't what. My husband was thing it should have been. Not a full breakfast
But there are a lot of great places to get breakfast. All and all we loved it

Partner

8/10

Excellent

03 Jul 2026

Ezequiel

Room was clean and staff was helpful. Taking advantage of the breakfast evens out the expense of the overnight parking fees. Having a couple more dryers would help a bit with availability.

Family_with_children

10/10

Exceptional

03 Jul 2026

Shengyan

Good hotel

Family_with_children

10/10

Exceptional

03 Jul 2026

Laura

Estuvimos solo un día familia de 6 y quedamos muy contentos muy buenas atenciones por todo el personal

Family

10/10

Exceptional

03 Jul 2026

Anthony

N/A

Family_with_children

10/10

Exceptional

30 Jun 2026

Ana

The hotel in general was very clean and the location was perfect. The rooms were spacious and clean as well. The only thing I gotta say is that the “hot breakfast” is bad, I don’t know what kind of powder eggs they use but they feel like biting a wet sponge, there was always a liquid dripping from the egg, no matter the presentation, and the oatmeal was also very bad, and the it feels like they reuse the hard boiled eggs no one touches from the day before, and the rest of the options are not healthy at all, that was my main issue which is not a big deal for most people.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

JACQUELINE

The minute I arrived Ashley Johnson made us feel welcomed, she went beyond to make sure we were taken care of. The only problem I had that the breakfast wasn’t great but overall I had an amazing time & my room had one of the best views

Partner

10/10

Exceptional

28 Jun 2026

Valeria

The staff was very friendly and courteous. Room was clean and for a family of 6 spacious. Breakfast was delicious and definitely will book again.

Family_with_children

6/10

Pleasant

27 Jun 2026

Daniel

We stayed several days here and there were several problems they didnt fix. There was no blackout curtain in our room which was out for repair. Nothing was offered to help the situation (eg change of rooms or something temporary to cover the window.). Next is out of their control but lots of idiots with loud engines like to show off at night and the rooms can hear them as well as the parging garage noise across the street. Probably some of this is just downtown issues in general but bring ear plugs and eye covers for sleeping if you care about that sort of thing.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Mindolynn

Fantastic property, right off the Riverwalk. Highly recommend!

Family_with_children

10/10

Exceptional

24 Jun 2026

Manuel

Great service and rooms were really clean

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

JUAN

Staff was great in total we had a great experience.

Family_with_children

10/10

Exceptional

19 Jun 2026

Aron

Excellent stay! The room was very clean, comfortable, and well-maintained. The complimentary breakfast had a good variety and everything was fresh specially make your own waffles which my son loved . The staff was friendly and helpful, and the location near the River Walk was perfect. Highly recommend and would definitely stay here again!

Family_with_children

10/10

Exceptional

17 Jun 2026

Elaine

Great place to stay.

Family_with_children

10/10

Exceptional

15 Jun 2026

Brenda Lee

We arrived and was told that they couldn’t break a 100. That tells me that you can only pay with a card. The staff was rude and unfriendly. Will not stay there again if we go back.

Partner

10/10

Exceptional

15 Jun 2026

Charles

The room was clean and presentable. Close to the river walk and outdoor park.

Partner

10/10

Exceptional

14 Jun 2026

Dawn

Very clean rooms great breakfast beautiful pool area. Friendly staff.

Family

10/10

Exceptional

11 Jun 2026

corey

We had an amazing time. It was our first time to this city and we would definitely go back

6/10

Pleasant

11 Jun 2026

Roberto

Ok

Family_with_children

2/10

Poor

08 Jun 2026

ASHIS

Poor brakefast and rude staff

Family

10/10

Exceptional

07 Jun 2026

Fernando

Room was clean, staff very helpful, and breakfast was good

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Dawn

Great place to stay! Nice big CLEAN rooms

Valet needs work - I don't think they are necessarily related to Home2 however they need some customer service training.
The saving grace for Valet is the Manager Samuel. Samuel is a great dude! Helped smooth everything over and got the service right

Family_with_children

10/10

Exceptional

05 Jun 2026

Zenda

Great location. Right off the riverwalk. Close to the tour boats.

Family_with_children

10/10

Exceptional

04 Jun 2026

conrad

Rooms are spacious and very clean. The hotel is right off the river walk and close to restaurants and bars.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Monica

We didn't get the room we reserved because it wasn't clean yet. They gave us a different room.

Family_with_children

6/10

Pleasant

31 May 2026

Andrea

Unfortunately, the room type I reserved was not available upon arrival. We were placed in a different room for the first night, then required to check out the following day and wait for our reserved room to become available. As a result, we were without a room for most of the day, which was extremely inconvenient. We were discounted $30 for the first night only after I pointed out that the room we were given was below value of what we had reserved.

Additionally, we requested a late checkout until 12:00 p.m., but that request was denied. I’ve never had an issue with a late check-out request of one hour at other hotels.

The hotel could also benefit from improved cleanliness and overall maintenance. We have stayed at Home2 Suites properties in the past and have consistently had positive experiences, which makes this stay particularly disappointing. Unfortunately, this experience fell well below our expectations, and it is unlikely that we will choose this location again.

Partner

2/10

Poor

31 May 2026

Jerry

The room , location was great. What was terrible was bathroom for wheelchair child. We booked roll in shower. We got small Glass doors stand up shower with 1 grab bar. We did get shower chair. Trying to get him in / out was horrible. I DO NOT recommend for w/c guests. Free breakfast was terrible as well .

Friends_and_family Family

10/10

Exceptional

30 May 2026

Rebecca

We enjoyed our spacious room and being on the Riverwalk was amazing!! However, when we requested towels, no one ever showed up, which was disappointing. But my grandkids enjoyed the variety of breakfast choices. The pool was fun despite it being quite shallow. I would definitely use this hotel again!!

Family_with_children

10/10

Exceptional

28 May 2026

David

Excellent stay. Staff were friendly. Pool was a bit small and shallow but overall top notch hotel on the riverwalk.

Family_with_children

10/10

Exceptional

26 May 2026

Megan

Staff was super helpful, breakfast was always hot and ready to go in the morning. It is right in the middle and we had access to everything Riverwalk.

Family_with_children

10/10

Exceptional

25 May 2026

SUBILO

The hotel is close to everything you need

Family_with_children

10/10

Exceptional

24 May 2026

Jacob

Everything was amazing for me and my family. The pool was perfect. We where able to go in and out as we wanted to see the riverwalk. The breakfast was good but the sausage was definitely weird tasting.

Friends_and_family Family

8/10

Excellent

23 May 2026

Eric

Nice place but very noisy

Family

8/10

Excellent

22 May 2026

lisa

Location was very good. Property, linens have a strong bleach smell. Pool is only 3 ft deep.

Friends

10/10

Exceptional

21 May 2026

Martha

Delicious breakfast! Friendly staff! Clean room! This hotel is literally behind the Riverwalk. Great location in downtown San Antonio.

Partner

10/10

Exceptional

17 May 2026

Melinda

We stayed for 5 days. The rooms were clean, great breakfast, and good access to Riverwalk. I also want to brag on how friendly & efficient Manuel was @ the front desk. He made us feel so welcome. I’m coming back in August. That will be my 3rd time to stay!!!
Melinda Blevins

Family

10/10

Exceptional

17 May 2026

Mikhail

Stay was great! Breakfast was satisfactory.

8/10

Excellent

15 May 2026

Barbara

Eggs were awful but everything else was great loved the Texas waffle

Partner

10/10

Exceptional

15 May 2026

Emily

Everything at this hotel was great. Our room was spacious and very clean. The staff was very helpful. The valet service was awesome. Our only complaint…the bacon at breakfast was not the best. Other than that the free breakfast was great as well. It had a lot of options. I would recommend staying at this property.

Friends_and_family Family

8/10

Excellent

14 May 2026

Francis

The breakfast was average, the eggs lacked flavor and the biscuits were quite dry. However, the waffle section was fun and unique.

6/10

Pleasant

12 May 2026

Aimee

We booked this hotel for our honeymoon. I called 4 times prior to arriving, once i even spoke to a staff member that knew me by name before i even spoke. And they assured me we would not be charged any kind of fees for coming in after 4am. Keep in mind we paid for Saturday just to make sure we had a room when we came in. We paid for the room for a whole day and arrived May 10th at almost 5 am. The man with glasses was sitting on his phone when we came in amd said \"I didn't know you would be coming still so i canceled your reservations\". And when i said i spoke to staff more than once he got really ugly and said \"WELL that wasn't me!\" I was shocked, upset because i was assured multiple time we would be fine coming in at that time. Then he said he might be able to re-reserve the room for our nights but it would cost $55 a night fee for checking in. And we asked why and he said it was for \"indemnities\". We just went to our room and went to bed bc he upset us so badly. After close to $600 then getting treated like that right when we got there was HORRIBLE. Then upon arrival we were informed the pool was under construction and not available. Which was a huge disappointment! We came to enjoy our honeymoon and the pool was one of the main amenities that we were looking forward to. There was no online warning about this construction either. The rooms were awesome! No trashbags in trashcans in rooms. Breakfast was not very good. No meats in the morning just eggs. Limited selections.

Partner

10/10

Exceptional

12 May 2026

Raven

I would stay here again the staff was sweet and my room was clean and cold. I slept like a baby.

Partner

6/10

Pleasant

11 May 2026

Rogers

Clean room, good breakfast

2/10

Poor

10 May 2026

David

Had I have been informed that the poll was closed I would have chosen a different hotel

Self

4/10

Poor

10 May 2026

Daniel Boye

We arrived and were informed that the pool was closed for renovation. This was a huge disappointment for the kids. Area of the room between the beds smelled like feet and wet dog.

Family_with_children

4/10

Poor

10 May 2026

Chorae

The location was the best thing about this hotel. Entrance to the river walk was nice. I called twice to confirm our plans, weeks before and the day before, asked is there any construction going on at the hotel. Front desk no. Do you have a pool? Front yes. Is it working? Front desk yes. After my stay I wondered if they just tell people whatever they want to hear to help us make the decision of staying there. The pool was under construction.... really unfortunate when traveling with kids.
Other very unfortunate topics, breakfast was terrible... you can enter from two sides which the staff never mentioned and there are no signs. One side has a \"better\" breakfast than the other... meat was burnt, everything seemed old or re heated and set out. They did have a waffle maker that was good!
The room was okay clean nothing great, shampoo was empty. Hard to rate this place better than 3/okay.

Family_with_children

4/10

Poor

10 May 2026

Mark

Housekeeping was great, swimming pool was out of order, Would have liked to known that before we stayed and also did not know you have to pay for parking another unexpected situation. Breakfast 5 out of 10.. Had a room with 2 queen, bed and one pullout sofa and the pullout sofa was more comfortable then the beds were.. Nice area close to decent restaurants, but won’t be staying there again..

Family_with_children

10/10

Exceptional

09 May 2026

Sonea

Have never stayed here before and was amazed! Everything was so nice and clean

Self

10/10

Exceptional

07 May 2026

Nargiza

Perfect

10/10

Exceptional

06 May 2026

Heather Sue

Staff was super helpful and friendly and hotel itself was cleanest ive ever seen. Rooms however definately need updating but the location was fantastic too so we looked past it

6/10

Pleasant

06 May 2026

Francis

Boring breakfast, staff had no clue where locations were and pool was small!

Partner

4/10

Poor

05 May 2026

anisha

Housekeeping never showed up for two days despite asking specifically and being told they will. Whats worse is that when i asked reception to request to at least have our bed made, they just sent someone to give us extra sheets that’s it!

Partner

10/10

Exceptional

05 May 2026

Deanna

Very nice hotel. Room was spacious and clean. Stayed 2 nights in a king size suite so we had a king size bed and couch, full size fridge, microwave , dishes and a dishwasher. There was a curtain you could draw to separate the bed from sitting, kitchen and restroom area. Breakfast had nice hot and cold options. Very convenient to the Riverwalk. There is no parking so you have to use Valet or there is a parking garage across the street and open parking a block away. Not sure how many spaces are available or cost comparison.

10/10

Exceptional

05 May 2026

Megan

Absolutely loved and will be returning again ❤️

8/10

Excellent

05 May 2026

Delia

Great price includes breakfast. The street was a bit noisy but overall good location

Partner

10/10

Exceptional

04 May 2026

Robert

Great location, very reasonable price, treated well.No complaints would stay again when in area

Business Partner

10/10

Exceptional

04 May 2026

Roberto

Todo excelente desde la habitación hasta desayuno!!!

Friends_and_family Family

10/10

Exceptional

04 May 2026

Bradley

Great location and clean rooms. I would stay here again.

10/10

Exceptional

03 May 2026

Sheri

Great location and the staff were knowledgeable and helpful when we had questions about the area!

Family

10/10

Exceptional

02 May 2026

Shane

The hotel was very nice and I liked the location,

Family

10/10

Exceptional

02 May 2026

Manuel

Amazing room, excellent location, very friendly staff, the best breakfast, we would definitely return to this hotel, 100% recommended

Family_with_children

10/10

Exceptional

02 May 2026

Thuong

Nice clean room and very close to most main downtown attractions

8/10

Excellent

01 May 2026

VIRGIL

rooms were spacious and very clean

10/10

Exceptional

29 Apr 2026

matthew

The food over the couple of days spent was limited. Cereal was good, waffles were good, a couple of pans with scrambled eggs and potatoes would help. Yogurt was good as it was good quality, some fruit cups would be good. That said, when people have a fridge in their room, it may be a budget problem.
The location was excellent.

10/10

Exceptional

28 Apr 2026

Regina

The only thing was the breakfast on Saturday morning we didn't have anything hot that we couldn't eaten so we had to go out and food that we wasn't planning on

Partner

6/10

Pleasant

28 Apr 2026

Robert Lee

Clean room breakfast not very good

Partner

10/10

Exceptional

28 Apr 2026

Emily

Staff was very kind and professional. Rooms were clean with plenty of room.

Friends

10/10

Exceptional

27 Apr 2026

Elizabeth

Rooms were clean and have everything you need. There are two grills by the pool that are nice. Staff is very friendly and helpful.

Friends

8/10

Excellent

26 Apr 2026

KATRINA

The room could have been cleaned and dusted more thoroughly. Otherwise, everything else was good.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Michael

We stayed in a pool side room. Room was spacious and very clean. Although we thought a pool side room would give us easy access to the pool. It didnt. There is a glass walled partition blocking access. To get to the pool you still have go out into the hall and around. Not as convenient as we thought it would be.

Friends

10/10

Exceptional

25 Apr 2026

Joe

Excellent

10/10

Exceptional

25 Apr 2026

Aimee

A lovely stay. Staff was friendly and room was great. Loved the riverfront view. Close to all the action. Would stay again.

Family

10/10

Exceptional

25 Apr 2026

Margarita

Breakfast was really good. Kitchen had all that was needed. Excellent!

Family

10/10

Exceptional

24 Apr 2026

Maria

Este hospedaje fue un 8/10. Las instalaciones estaban súper limpias y todo se veía renovado y en excelente estado. El personal fue muy amable y atento en todo momento.

Disfrutamos muchísimo nuestra estadía. La razón porque le di 8/10 fue debido al estacionamiento.

Partner

10/10

Exceptional

24 Apr 2026

Cresilda

I like the design

10/10

Exceptional

20 Apr 2026

Rigoberto

This is a good hotel with comfortable rooms, friendly staff, and convenient location, making it highly recommended for travelers.

10/10

Exceptional

18 Apr 2026

Jose

Beautiful property. Very clean rooms and friendly staff. The pool was very nice for the kids. Parking was very easy to find. Highly recommended!

Family_with_children

6/10

Pleasant

17 Apr 2026

Jodi

The first room was large and clean but there was a dog across the hall howling and barking all night. We moved rooms and got put in a room 1/2 the size of what we booked and while they say it was a river view it wasn’t. You saw a brick wall and the pool. You could see a tiny maybe river if you smooshed your face into the window. No reduced rate or anything despite the sign right at the desk that says if you’re not satisfied they’ll comp your stay.

Friends_and_family Family

2/10

Poor

16 Apr 2026

Randy

Don’t book this hotel. They don’t honor Hotels.com bookings. We went to check in only for them to tell us that they don’t have our booking and we should only book directly thought them. This also happened to a guest who booked on Travelocity the same day. This hotel is also older than any Home2Suites we’ve stayed at. They came and “cleaned” the room but the only worked the trash and gave us more towels. They didn’t touch the beds or clean up anything on the desk, table etc. Staff was clueless and dismissive about people arriving and not having the room they booked.

Business

10/10

Exceptional

16 Apr 2026

Gabino

Great location

Family_with_children