Home2 Suites By Hilton San Antonio Riverwalk

United States , San Antonio - TX
San Antonio, 118 Soledad Street
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100 reviews shown

6/10

Pleasant

31 May 2026

Andrea

Unfortunately, the room type I reserved was not available upon arrival. We were placed in a different room for the first night, then required to check out the following day and wait for our reserved room to become available. As a result, we were without a room for most of the day, which was extremely inconvenient. We were discounted $30 for the first night only after I pointed out that the room we were given was below value of what we had reserved.

Additionally, we requested a late checkout until 12:00 p.m., but that request was denied. I’ve never had an issue with a late check-out request of one hour at other hotels.

The hotel could also benefit from improved cleanliness and overall maintenance. We have stayed at Home2 Suites properties in the past and have consistently had positive experiences, which makes this stay particularly disappointing. Unfortunately, this experience fell well below our expectations, and it is unlikely that we will choose this location again.

Partner

2/10

Poor

31 May 2026

Jerry

The room , location was great. What was terrible was bathroom for wheelchair child. We booked roll in shower. We got small Glass doors stand up shower with 1 grab bar. We did get shower chair. Trying to get him in / out was horrible. I DO NOT recommend for w/c guests. Free breakfast was terrible as well .

Friends_and_family Family

10/10

Exceptional

30 May 2026

Rebecca

We enjoyed our spacious room and being on the Riverwalk was amazing!! However, when we requested towels, no one ever showed up, which was disappointing. But my grandkids enjoyed the variety of breakfast choices. The pool was fun despite it being quite shallow. I would definitely use this hotel again!!

Family_with_children

10/10

Exceptional

28 May 2026

David

Excellent stay. Staff were friendly. Pool was a bit small and shallow but overall top notch hotel on the riverwalk.

Family_with_children

10/10

Exceptional

26 May 2026

Megan

Staff was super helpful, breakfast was always hot and ready to go in the morning. It is right in the middle and we had access to everything Riverwalk.

Family_with_children

10/10

Exceptional

25 May 2026

SUBILO

The hotel is close to everything you need

Family_with_children

10/10

Exceptional

24 May 2026

Jacob

Everything was amazing for me and my family. The pool was perfect. We where able to go in and out as we wanted to see the riverwalk. The breakfast was good but the sausage was definitely weird tasting.

Friends_and_family Family

8/10

Excellent

23 May 2026

Eric

Nice place but very noisy

Family

8/10

Excellent

22 May 2026

lisa

Location was very good. Property, linens have a strong bleach smell. Pool is only 3 ft deep.

Friends

10/10

Exceptional

21 May 2026

Martha

Delicious breakfast! Friendly staff! Clean room! This hotel is literally behind the Riverwalk. Great location in downtown San Antonio.

Partner

10/10

Exceptional

17 May 2026

Melinda

We stayed for 5 days. The rooms were clean, great breakfast, and good access to Riverwalk. I also want to brag on how friendly & efficient Manuel was @ the front desk. He made us feel so welcome. I’m coming back in August. That will be my 3rd time to stay!!!
Melinda Blevins

Family

10/10

Exceptional

17 May 2026

Mikhail

Stay was great! Breakfast was satisfactory.

8/10

Excellent

15 May 2026

Barbara

Eggs were awful but everything else was great loved the Texas waffle

Partner

10/10

Exceptional

15 May 2026

Emily

Everything at this hotel was great. Our room was spacious and very clean. The staff was very helpful. The valet service was awesome. Our only complaint…the bacon at breakfast was not the best. Other than that the free breakfast was great as well. It had a lot of options. I would recommend staying at this property.

Friends_and_family Family

8/10

Excellent

14 May 2026

Francis

The breakfast was average, the eggs lacked flavor and the biscuits were quite dry. However, the waffle section was fun and unique.

6/10

Pleasant

12 May 2026

Aimee

We booked this hotel for our honeymoon. I called 4 times prior to arriving, once i even spoke to a staff member that knew me by name before i even spoke. And they assured me we would not be charged any kind of fees for coming in after 4am. Keep in mind we paid for Saturday just to make sure we had a room when we came in. We paid for the room for a whole day and arrived May 10th at almost 5 am. The man with glasses was sitting on his phone when we came in amd said \"I didn't know you would be coming still so i canceled your reservations\". And when i said i spoke to staff more than once he got really ugly and said \"WELL that wasn't me!\" I was shocked, upset because i was assured multiple time we would be fine coming in at that time. Then he said he might be able to re-reserve the room for our nights but it would cost $55 a night fee for checking in. And we asked why and he said it was for \"indemnities\". We just went to our room and went to bed bc he upset us so badly. After close to $600 then getting treated like that right when we got there was HORRIBLE. Then upon arrival we were informed the pool was under construction and not available. Which was a huge disappointment! We came to enjoy our honeymoon and the pool was one of the main amenities that we were looking forward to. There was no online warning about this construction either. The rooms were awesome! No trashbags in trashcans in rooms. Breakfast was not very good. No meats in the morning just eggs. Limited selections.

Partner

10/10

Exceptional

12 May 2026

Raven

I would stay here again the staff was sweet and my room was clean and cold. I slept like a baby.

Partner

6/10

Pleasant

11 May 2026

Rogers

Clean room, good breakfast

2/10

Poor

10 May 2026

David

Had I have been informed that the poll was closed I would have chosen a different hotel

Self

4/10

Poor

10 May 2026

Daniel Boye

We arrived and were informed that the pool was closed for renovation. This was a huge disappointment for the kids. Area of the room between the beds smelled like feet and wet dog.

Family_with_children

4/10

Poor

10 May 2026

Chorae

The location was the best thing about this hotel. Entrance to the river walk was nice. I called twice to confirm our plans, weeks before and the day before, asked is there any construction going on at the hotel. Front desk no. Do you have a pool? Front yes. Is it working? Front desk yes. After my stay I wondered if they just tell people whatever they want to hear to help us make the decision of staying there. The pool was under construction.... really unfortunate when traveling with kids.
Other very unfortunate topics, breakfast was terrible... you can enter from two sides which the staff never mentioned and there are no signs. One side has a \"better\" breakfast than the other... meat was burnt, everything seemed old or re heated and set out. They did have a waffle maker that was good!
The room was okay clean nothing great, shampoo was empty. Hard to rate this place better than 3/okay.

Family_with_children

4/10

Poor

10 May 2026

Mark

Housekeeping was great, swimming pool was out of order, Would have liked to known that before we stayed and also did not know you have to pay for parking another unexpected situation. Breakfast 5 out of 10.. Had a room with 2 queen, bed and one pullout sofa and the pullout sofa was more comfortable then the beds were.. Nice area close to decent restaurants, but won’t be staying there again..

Family_with_children

10/10

Exceptional

09 May 2026

Sonea

Have never stayed here before and was amazed! Everything was so nice and clean

Self

10/10

Exceptional

07 May 2026

Nargiza

Perfect

10/10

Exceptional

06 May 2026

Heather Sue

Staff was super helpful and friendly and hotel itself was cleanest ive ever seen. Rooms however definately need updating but the location was fantastic too so we looked past it

6/10

Pleasant

06 May 2026

Francis

Boring breakfast, staff had no clue where locations were and pool was small!

Partner

4/10

Poor

05 May 2026

anisha

Housekeeping never showed up for two days despite asking specifically and being told they will. Whats worse is that when i asked reception to request to at least have our bed made, they just sent someone to give us extra sheets that’s it!

Partner

10/10

Exceptional

05 May 2026

Deanna

Very nice hotel. Room was spacious and clean. Stayed 2 nights in a king size suite so we had a king size bed and couch, full size fridge, microwave , dishes and a dishwasher. There was a curtain you could draw to separate the bed from sitting, kitchen and restroom area. Breakfast had nice hot and cold options. Very convenient to the Riverwalk. There is no parking so you have to use Valet or there is a parking garage across the street and open parking a block away. Not sure how many spaces are available or cost comparison.

10/10

Exceptional

05 May 2026

Megan

Absolutely loved and will be returning again ❤️

8/10

Excellent

05 May 2026

Delia

Great price includes breakfast. The street was a bit noisy but overall good location

Partner

10/10

Exceptional

04 May 2026

Robert

Great location, very reasonable price, treated well.No complaints would stay again when in area

Business Partner

10/10

Exceptional

04 May 2026

Roberto

Todo excelente desde la habitación hasta desayuno!!!

Friends_and_family Family

10/10

Exceptional

04 May 2026

Bradley

Great location and clean rooms. I would stay here again.

10/10

Exceptional

03 May 2026

Sheri

Great location and the staff were knowledgeable and helpful when we had questions about the area!

Family

10/10

Exceptional

02 May 2026

Shane

The hotel was very nice and I liked the location,

Family

10/10

Exceptional

02 May 2026

Manuel

Amazing room, excellent location, very friendly staff, the best breakfast, we would definitely return to this hotel, 100% recommended

Family_with_children

10/10

Exceptional

02 May 2026

Thuong

Nice clean room and very close to most main downtown attractions

8/10

Excellent

01 May 2026

VIRGIL

rooms were spacious and very clean

10/10

Exceptional

29 Apr 2026

matthew

The food over the couple of days spent was limited. Cereal was good, waffles were good, a couple of pans with scrambled eggs and potatoes would help. Yogurt was good as it was good quality, some fruit cups would be good. That said, when people have a fridge in their room, it may be a budget problem.
The location was excellent.

10/10

Exceptional

28 Apr 2026

Regina

The only thing was the breakfast on Saturday morning we didn't have anything hot that we couldn't eaten so we had to go out and food that we wasn't planning on

Partner

6/10

Pleasant

28 Apr 2026

Robert Lee

Clean room breakfast not very good

Partner

10/10

Exceptional

28 Apr 2026

Emily

Staff was very kind and professional. Rooms were clean with plenty of room.

Friends

10/10

Exceptional

27 Apr 2026

Elizabeth

Rooms were clean and have everything you need. There are two grills by the pool that are nice. Staff is very friendly and helpful.

Friends

8/10

Excellent

26 Apr 2026

KATRINA

The room could have been cleaned and dusted more thoroughly. Otherwise, everything else was good.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Michael

We stayed in a pool side room. Room was spacious and very clean. Although we thought a pool side room would give us easy access to the pool. It didnt. There is a glass walled partition blocking access. To get to the pool you still have go out into the hall and around. Not as convenient as we thought it would be.

Friends

10/10

Exceptional

25 Apr 2026

Joe

Excellent

10/10

Exceptional

25 Apr 2026

Aimee

A lovely stay. Staff was friendly and room was great. Loved the riverfront view. Close to all the action. Would stay again.

Family

10/10

Exceptional

25 Apr 2026

Margarita

Breakfast was really good. Kitchen had all that was needed. Excellent!

Family

10/10

Exceptional

24 Apr 2026

Maria

Este hospedaje fue un 8/10. Las instalaciones estaban súper limpias y todo se veía renovado y en excelente estado. El personal fue muy amable y atento en todo momento.

Disfrutamos muchísimo nuestra estadía. La razón porque le di 8/10 fue debido al estacionamiento.

Partner

10/10

Exceptional

24 Apr 2026

Cresilda

I like the design

10/10

Exceptional

20 Apr 2026

Rigoberto

This is a good hotel with comfortable rooms, friendly staff, and convenient location, making it highly recommended for travelers.

10/10

Exceptional

18 Apr 2026

Jose

Beautiful property. Very clean rooms and friendly staff. The pool was very nice for the kids. Parking was very easy to find. Highly recommended!

Family_with_children

6/10

Pleasant

17 Apr 2026

Jodi

The first room was large and clean but there was a dog across the hall howling and barking all night. We moved rooms and got put in a room 1/2 the size of what we booked and while they say it was a river view it wasn’t. You saw a brick wall and the pool. You could see a tiny maybe river if you smooshed your face into the window. No reduced rate or anything despite the sign right at the desk that says if you’re not satisfied they’ll comp your stay.

Friends_and_family Family

2/10

Poor

16 Apr 2026

Randy

Don’t book this hotel. They don’t honor Hotels.com bookings. We went to check in only for them to tell us that they don’t have our booking and we should only book directly thought them. This also happened to a guest who booked on Travelocity the same day. This hotel is also older than any Home2Suites we’ve stayed at. They came and “cleaned” the room but the only worked the trash and gave us more towels. They didn’t touch the beds or clean up anything on the desk, table etc. Staff was clueless and dismissive about people arriving and not having the room they booked.

Business

10/10

Exceptional

16 Apr 2026

Gabino

Great location

Family_with_children

6/10

Pleasant

15 Apr 2026

Peter

Breakfast was good and had a few options including fresh fruit and waffles. Had issue with the room not being cleaned when requested. When I contacted manager, they responded they would notify housekeeping. About 20 minutes later a maid came up handed us some towels and a garbage bag, I guess we had to collect the garbage on our own.

Family

6/10

Pleasant

14 Apr 2026

Kara

We had an excellent time till maintenance decided to paint door frames at 8:00 at night when everyone is coming in and out. My husband and son did not know our door frame was wet and ruined his shirt and my son’s shorts. Need better time frame for maintenance work and not on a weekend.

10/10

Exceptional

13 Apr 2026

Jacqueline

The room was very nice and clean, plenty of towels in the bathroom. The complex is near the Riverwalk right at the back door, the breakfast was excellent and there was a variety of options to choose from. The staff was awesome and helpful. Yes I would recommend this establishment.

Family

8/10

Excellent

13 Apr 2026

William

Breakfast was ok… clean room… if you ask for a river view room you might wanna make sure it’s a higher up room so it’s not pool view

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Sylvia

It was all good. Valet workers were very distracted though.

Family_with_children

10/10

Exceptional

11 Apr 2026

Adrian Ames

The staff was extremely helpful and friendly and courteous and kind. Very respectful of rental car property. Sorry but never made it to breakfast so cant add review. Room was very clean and spacious. Loved the area and location of everything, all within walking distance. 100 out of 10 review. Highly recommended.

8/10

Excellent

05 Apr 2026

Jelena

Clean room. Ok breakfast. Needs updates. Nice to have coffee refills though the day… need free parking- valet parking is too expensive. Cool longhorn cow at the entrance

8/10

Excellent

04 Apr 2026

Jeffrey

Great location but pool was closed.

Partner

10/10

Exceptional

04 Apr 2026

Kyle

Loved the service and the room itself. Was cleaned daily and fresh towels were replaced everyday and I absolutely loved it. Would definitely recommend here!

Family_with_children

8/10

Excellent

02 Apr 2026

Vanessa

Great location right on the river walk. You can literally walk down to the river walk from the hotel property. Main reason for not 5 stars is that the hotel pool was out of commission our entire stay. Otherwise very clean room and no other complaints. I would stay here again.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Michael

we had a a queen corner room with a huge balcony overlooking one of the side canals of the riverwalk. It had. two chairs and a table. The kitchen had a dishwasher, small sink, microwave and a full-size refrigerator that had a top freezer. The seating space had a pullout sofa bed. My main complaint is that the room had only one sort of flimsy desk chair otherwise there were no chairs in the room. It did have a pullout table, but no chairs. The bathroom was decent sized. Breakfast was very interesting. The hotel had two separate serving areas that were connected by a seating area. The breakfast areas serve two different Hilton Hotels and you can move between both sides choosing from different breakfast items. One side was more of a take and go for a quick breakfast the other side usually had hot items from which to choose and items changed daily. My main complaint about the hotel is that there is no easy access through the hotel to the Riverwalk. The only way to reach the Riverwalk, in the hotel’s present state, is to go outside and walk around the corner and then walk down several flights of stairs to get to the Riverwalk. The elevator is inoperable.

10/10

Exceptional

01 Apr 2026

Cameron

Nice rooms and good breakfast, but they are cleaning up at 10am on the dot

2/10

Poor

01 Apr 2026

Lining

We were very excited for our vacation in San Antonio . Upon check in ,we wee told our reservation was cancelled . The woman at the front desk was incredibly rude and She claimed they had tried to reach us through Expedia and by phone that day . but we were traveling the whole day from Canada never received any notification or missed calls until after we had already shown up. We had made this reservation three weeks in advance, and it was confirmed by Expedia, so hearing that it was suddenly canceled was shocking.

When we tried to calmly ask questions and figure out what happened, she dismissed us and made us feel like the situation was somehow our fault. There was no effort to help resolve the issue. Instead, we were told that the only way to stay that night was to pay more than double our original booking price. It honestly felt like she was upset that we were even there trying to check in.

We felt completely unwelcome and uncomfortable, we had to find another hotel in the middle of night .

Would stay away. Definitely do not recommend.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Sonja

We stayed for a night for a family dinner and even though we arrived late, they were super helpful and friendly. I accidentally left my parking pass and the valet came to find me and give it to me!!

10/10

Exceptional

30 Mar 2026

Magda

I stayed at the Home2 Suites by Hilton San Antonio Riverwalk from March 24–27, 2026, and it was a great experience. The location is perfect—right by the River Walk, with easy access to restaurants and everything downtown has to offer. It’s also adjacent to the River Rock area, which made exploring super convenient.
One of the biggest reasons we chose this hotel was how close it is to Lackland Air Force Base—only about a 15-minute drive, which was ideal for attending events there.
The hotel was clean, comfortable, and the staff was welcoming. Overall, you really can’t go wrong staying here if you want a central location near the River Walk and quick access to Lackland.
⭐ Highly recommend!

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Douglas

Breakfast was very basic but well stocked.
Room was nice and well equipped to handle what we needed

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Lacey

Hotel staff were friendly and helpful. Good location to walk to activities and restaurants. Breakfast was good. Room had a slightly funky smell but not alarming or terrible.

Family_with_children

8/10

Excellent

28 Mar 2026

John

Could not use Hilton honors, bugs in the room, overall not bad.

Partner

10/10

Exceptional

28 Mar 2026

Faustino

Great service

Family_with_children

10/10

Exceptional

27 Mar 2026

Karina

Great place to stay...wonderful location.

6/10

Pleasant

27 Mar 2026

Lindsey

The parking situation was very confusing. We opted for self-parking and the valet told us that the self-parking garage was right across the street. When you get there, it asks if you're staying for a few hours or overnight. Originally we chose a few hours because we knew we were going to be driving back out of the garage that evening. When we checked into the hotel, there were no instructions given that we were supposed to select \"overnight\" and choose the day we check out because then it gives you a validated parking ticket for your entire stay. It's my fault for not asking more directly, but when I mentioned this confusion to the staff, their answer was \"the parking garage isn't part of the hotel\". Well then why did the valet give me the impression that it was?

The top sheets of the beds are very scratchy and the beds aren't that comfortable. Also, most of the USB charging plugs that are built-in to the lamps are broken. I mentioned this to the staff and all they said was \"sorry\".

The breakfast was fine although in the actual breakfast area there wasn't cold water or decaf coffee provided. There were limited fruit options (my kids love fruit).

It was nice that we were able to leave our luggage prior to check-in and I also had to have an Amazon package delivered which was nice and easy.

Family_with_children

10/10

Exceptional

26 Mar 2026

Pamela

Everything was great and clan

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Steven

Nice place, conveniently located, friendly and hospitable staff... will definitely stay here again!

8/10

Excellent

24 Mar 2026

Mark

Nice place to stay with family and friends

Family

8/10

Excellent

24 Mar 2026

Christina

Close to everything on riverwalk.
Room large, bed ok pillows soft. Roof top pool nice.

Family_with_children

10/10

Exceptional

24 Mar 2026

James

Everything was great!

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Kimberley

10/10

Exceptional

23 Mar 2026

Erica

Clean! Very nice suite!

10/10

Exceptional

22 Mar 2026

William

The property and staff were excellent! Rooms were very clean and cozy, and the staff were very friendly and knowledgeable of the area and things and places for us to visit. We will definitely be returning very soon

Friends

10/10

Exceptional

22 Mar 2026

Natasha

Great location. Clean rooms. Friendly staff

10/10

Exceptional

22 Mar 2026

Sandra

👍

Family_with_children

10/10

Exceptional

22 Mar 2026

Crystal

I loved the rooms there big and have all the amenities & also clean !!! Will be staying there again in the future!!!

Family_with_children

10/10

Exceptional

21 Mar 2026

Erin

Very clean and spacious. The staff were very friendly. Definitely will stay again and recommend.

Friends

10/10

Exceptional

20 Mar 2026

Randy

One great place to stay

Pet

10/10

Exceptional

19 Mar 2026

Vanna

Pool was a great depth for kids of all ages. Breakfast was a normal hotel breakfast

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Deborah

This property is conveniently located adjacent to the riverwalk, and offers a complimentary breakfast with many good options. It's clean and kid friendly. We would definitely recommend.

Family_with_children

10/10

Exceptional

19 Mar 2026

Dionisio

It was great

10/10

Exceptional

18 Mar 2026

Brock

Room was clean, appliances worked, pool was a little small

Family_with_children

10/10

Exceptional

18 Mar 2026

Mathew

The staff is excellent. They recovered my wife’s laptop in the business area and kept it safe till we returned to get it. Many thanks!!!!

Family

10/10

Exceptional

18 Mar 2026

Tiffany

we loved everything about our stay here

10/10

Exceptional

17 Mar 2026

Marisol

Friendly staff breakfast every morning was good housekeeping was nice in the center of a lot of wonderful places to visit

10/10

Exceptional

15 Mar 2026

Maria

Yes it did

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Karina

Spacious and clean. Nice place for Family

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

jesus

Friends_and_family Family

4/10

Poor

14 Mar 2026

Jennifer

Rooms are large and clean. Walls are paper thin. Traffic noise late at night and before dawn on a street side room was brutal. Had to endure the occupants of the room next to me enjoying sexy time with audible moaning while their bed thumped and literally jostled my bed through the wall well past midnight. Breakfast was decent and what you’d expect from a Homes2. Location was easy walking distance to the heart of the River Walk. Parking is challenging and expensive. Nice to have a wide variety of streaming services available on the tv.

Self