Best Western Alamo Suites

United States , San Antonio - TX
San Antonio, 1002 S Laredo Street
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100 reviews shown

10/10

Exceptional

19 Apr 2026

Alfredo

Staff was very helpful. We had trouble with ac not working they put us in another room right away.

Partner

10/10

Exceptional

15 Apr 2026

Rosemary

Yes the breakfast was great. Did not use parking.

Family

6/10

Pleasant

14 Apr 2026

Vina

Looks old on the outside, but decent on the inside. Area looks a little shady, but was safe. The bedding didn't appear to of been changed and there was crumbs between the couch cushions and on bedframe. Thin floors could hear the person upstairs all day/ night. Breakfast was good Great location and close to the Riverwalk. Staff is responsive.

2/10

Poor

14 Apr 2026

Scotty

Our stay at Best Western was, unfortunately, a very disappointing experience. The room was extremely run down and did not match the photos shown on the website at all—it honestly felt misleading. The bathroom layout was a major issue, as the toilet blocked the door from properly opening and closing, which was both frustrating and inconvenient.

The bathtub was in terrible condition, with the coating missing, visible cracks, and even sharp areas. It didn’t feel safe to use, so we avoided showering altogether. That alone says a lot about the condition of the room.

The pool and hot tub were no better. The pool was ice cold and unusable, and the hot tub had such a strong chlorine smell that it actually caused a nosebleed. It was clear that the entire location is in serious need of updates and better maintenance.

We did speak with the front desk, but were simply told that this was the room we had booked. Since we arrived late and only needed a place to rest during our drive home, we stayed—but under normal circumstances, we absolutely would have gone elsewhere.

Overall, this was a horrible stay, and we would not recommend this location to anyone.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Jasmine

Loved they let us check in early! Rooms were clean

10/10

Exceptional

09 Apr 2026

Ysabel

Breakfast was ok, need to specify deposit needed before booking

4/10

Poor

06 Apr 2026

Kevin

General condition of the lodge is quite run down. Cigarette smell was present from the moment you walk in the front door and throughout hallways. Pillows were in terrible condition. Hardly any support left in them.

Self

10/10

Exceptional

05 Apr 2026

Mohammad

Amazing service. The staff are so friendly. It is clean and best one can expect.

Family_with_children

10/10

Exceptional

31 Mar 2026

Luis

Good stay overall

Family_with_children

10/10

Exceptional

29 Mar 2026

Jade

This whole hotel experience was great I love that they have breakfast till 10am really letting you get breakfast with sleeping in! The indoor pool and spa were really great

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Rolando

To be honest I didn't eat the breakfast but I enjoyed staying at this hotel. The room was big for the two bedroom and it was nice I would stay here again. In the future.

Family_with_children

4/10

Poor

27 Mar 2026

Sandra

Room is run down and old. Light bulbs burnt out,toilet seat only held on with one bolt, hot tub wasn’t working, pool water murky, breakfast is not much and all carpet is old and very stinky. Says it’s on the river walk but not even close. You can see the river but cannot access for almost a mile. Very very misleading.

Partner

10/10

Exceptional

25 Mar 2026

Emilia

Staff were friendly and helpful. Breakfast was great. Location is very convenient and price is great for the location. Enjoyed our stay!!

Friends_and_family Friends

4/10

Poor

23 Mar 2026

Kim

Need an Uber for everything

Self

6/10

Pleasant

22 Mar 2026

Muzaffar

It was ok.

Self

8/10

Excellent

21 Mar 2026

Nikole

Rooms are clean, staff is very friendly. Breakfast was always ready and refreshed as soon as it was getting low. Kids loved the pool. It was freezing cold for me so the toddler didn’t get much swim time. Overall a nice stay.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Cristina

Loved that it was near so many shopping centers. AC would go off and make room humid besides that the stay was great.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Reyna

Overall the stay was nice. Breakfast was good. Only the A/C didn't get cold enough. I couldn't get it to a decent temp to sleep comfortably. We got back late to our room and assumed the hotel was full so I didn't report it until we left.

Partner

10/10

Exceptional

16 Mar 2026

Yolanda

It was an excellent experience, my family enjoyed the breakfast and indoor pool.

Family_with_children

6/10

Pleasant

16 Mar 2026

Luisa

Location is convenient, but it's an older building. Parking was full and had to park in the fire lane. Bed sheets were dirty and food was left in the fridge

Partner

2/10

Poor

16 Mar 2026

Amrita

Property was no where like the pics

Family_with_children

8/10

Excellent

13 Mar 2026

Amanda

It was very cold. Everything was nice

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Howard

6/10

Pleasant

01 Mar 2026

Ashton

Hotel is in Fair condition. Hotel is clearly dated. Had stains on sheets and pool area needs work with appeal.

Family_with_children

8/10

Excellent

27 Feb 2026

Bridget

The room was spacious and in fairly good condition. The door opening to the bathroom is hard to navigate with the room door. They have a nice counter area inside the room, along with a microwave and refrigerator. The breakfast was sort of weak- nothing healthy to eat there. I enjoyed my stay and felt it was a decent value.

Self

10/10

Exceptional

25 Feb 2026

Monica

We got an attached double room that was spacious and loved the bathroom setup. Separate toilet/shower from sink to get ready! Clean!

Friends

10/10

Exceptional

24 Feb 2026

James

Very Clean room! Plenty of towels!

Very courteous and professional front desk personnel.

Smooth check-in and check-out.

We plan to use your hotel on subsequent trips.

Business

6/10

Pleasant

24 Feb 2026

Carrie

The room was clean, but older. I would have liked the staff to tell us that the pool was at the back of the hotel rather than us driving in and seeing another building say indoor pool. It was like we had to go next door to use it which meant we stayed put. We asked for our garbage to be removed and they took just what was in the cans instead leaving all the fast food bags we had with our breakfast plates in it.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Luciana

Clean room

Family_with_children

10/10

Exceptional

17 Feb 2026

Catalina

All of the above

8/10

Excellent

15 Feb 2026

Luis

Room very clean, bed very comfortable, front desk very attentive. Nothing to do with Hotel, but I guess some guests were smoking pot in parking lot. The smell was so strong that gave me headache!
Breakfast was ok.

Leisure Family

8/10

Excellent

15 Feb 2026

Brandon

Great room. Was in and out

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Antonio

Staff was helpful and friendly!

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Juan

The service was great, only discrepancy was that the water in the shower/tub was not draining properly, the water would take a long time to empty out, other than that great service

Leisure Family_with_children

10/10

Exceptional

05 Feb 2026

mireya

Everything was great

10/10

Exceptional

02 Feb 2026

Lisa

All the above. No complaints

Friends_and_family Family

8/10

Excellent

28 Jan 2026

shane

Great crew

2/10

Poor

27 Jan 2026

Mark

Horrible lack of hospitality!

10/10

Exceptional

25 Jan 2026

Joshua

The staff at this location is super friendly. And the room was very clean. It is clear that this hotel is a bit older and in a less-developed part of Downtown San Antonio, however I feel like the hotel staff is doing an excellent job with the upkeep of the building, and I never felt unsafe at any point during my stay.

Business

10/10

Exceptional

24 Jan 2026

Ed Allan

Clean room, spacious and good customer service.

8/10

Excellent

24 Jan 2026

Gary

Room was spacious and had all that we needed. Breakfast was decent.

Leisure Partner

2/10

Poor

21 Jan 2026

Tina

Dverything went wrong at this hotel. When we first checked it and went to our room, the bathroom light was like a strobe light. We told the front desk and they moved us to another room. The second room, the fridge was not working and the shower head sprayed all over, soaking the entire room. We informed the front desk and they said they would move us.... again ..... but we would have to do it right at that moment. This was not an option as we were heading out the door. I asked for a manager two seperate days and there was no one on sight. We were locked out of the hotel and our room 6 times! 6 times i had to have my room key redone. Horrible. And received zero apologies.

Business_and_leisure Friends

8/10

Excellent

21 Jan 2026

rosalinda

The staff was friendly, and the room was clean. However, the rooms feature very outdated furniture, which detracts from the overall aesthetic and cleanliness. For me the pictures show more of a polish up image compared to what you receive. Additionally, the parking area felt somewhat unappealing to my preferences.

Leisure Partner

10/10

Exceptional

19 Jan 2026

juan

Front staff very friendly easy free parking convenient distance to downtown and easy access to expressway. Room very clean and quiet this hotel is my new go to when staying in San Antonio.

Business_and_leisure Family

2/10

Poor

18 Jan 2026

Gloria

When we came to check in, no one was there. We had to call them on the phone. The first room smelled and the toilet didn’t work. Someone came to fix the toilet but could not. We had to get a new room. The next morning there was banging on the door. We had to get up to answer the door. It was someone to fix the toilet! We told them the problem was in our old room, not this one. We went to eat at 9:15 with 45 minutes left. They were out of eggs and sausage. And the area that the hotel was in was sketchy

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Mario

The stay was good bordering on excellent we're out not for the spa out of order... overall a good time was had... thumbs up...

Partner

10/10

Exceptional

10 Jan 2026

Robert

Nice staff.....unfortunate the hot tub is out of order.....nice place for a reasonable price.....not really walkable to the Riverwalk....but its close.

Business_and_leisure Pet

8/10

Excellent

04 Jan 2026

Kwok Ho

The staff worked hard the refill breakfast and coffee quickly.

Leisure Family

6/10

Pleasant

04 Jan 2026

Mary

This is an okay hotel. The staff is VERY FRIENDLY! Probably the best part of the stay. The beds were also very comfy. You have to request housekeeping by ten a.m. if you want it. The pool is indoors but cold. The breakfast is the same every day. They use some kind of mint in their cleaning, so if you are sensitive to mint, you will struggle!

Leisure Family

10/10

Exceptional

03 Jan 2026

Yajaira

Everything was great! The staff was very courteous, the room was very clean and spacious and the breakfast was great as well! The staff made sure the food trays were not empty at any time! We enjoyed our stay and definitely will continue to do so in our trips to San Antonio!

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Eduardo

Clean room, bathroom

Friends_and_family Family

4/10

Poor

28 Dec 2025

Jordan

The room had a musky odor, decor seemed dated, felt like it needed a deep clean, hot tub was closed, continental breakfast continued to be way over crowded both days. Only plus was staff worked hard and were kind.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Hong

The rooms are clean, the service is friendly, and the parking lot is spacious, well-lit, and secure. However, the building facilities are outdated, the bathrooms are dimly lit, and there is a lot of noise.

4/10

Poor

23 Dec 2025

Rolando

The room was smeary and sofas were dirty

Partner

8/10

Excellent

22 Dec 2025

Christal

Clean room, delicious breakfast.

Partner

10/10

Exceptional

22 Dec 2025

Bobby

Everything was great

10/10

Exceptional

18 Dec 2025

Laura

Nice

Business

6/10

Pleasant

18 Dec 2025

Kaydie

The room was clean and very spacious for the price. Staff was nice and available when needed. Around great attractions.

Business_and_leisure Partner

10/10

Exceptional

17 Dec 2025

Jesus

Breakfast was good, typical eggs sausage waffle maker cereal and drinks. Hot tub wasn’t working but the indoor pool was perfect for the kids. The room was specious and the pretty clean.

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Jared

I didn’t know until after I checked out that there was a murder there, which I think is cool

10/10

Exceptional

13 Dec 2025

Isaiah

Clean room staff breakfast

Business Self

10/10

Exceptional

10 Dec 2025

Maddison

Room was clean. Parking was free. Breakfast was good and there were eggs and sausage available. Refillable water fountains to be able to fill our waters for the roadtrip. Friendly front desk staff.

Leisure

8/10

Excellent

10 Dec 2025

Rosybette

The place is nice. Bedrooms are a bit outdated but they are still comfortable. The breakfast section is a bit small with a small variety of foods but they are still good. Staff are very friendly and helpful.

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Romeo

Yes

8/10

Excellent

07 Dec 2025

Jerome

Yes

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Adriana

Good stay

6/10

Pleasant

02 Dec 2025

Hari Hara Kumar

The only reason we stayed in this hotel is it’s near downtown, and budget friendly compared to the nearer hotels but the breakfast is not too great. Very minimal dining and limited menu that too get completed before the allotted time

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Jose

Great

Family_with_children

4/10

Poor

28 Nov 2025

Morgan

Everything was pretty clean the one reason though we booked the hotel was because of the hot tub and then it was not working, which that was one of the exciting things that my son wanted to do while we were there and I don’t like how it’s not on their website that it’s not working he was upset other than that I guess it was all right. Breakfast was kind of basic only had a few options. Definitely been too better.

10/10

Exceptional

27 Nov 2025

Misael

Clean room and necessary amenities.

Business Partner

2/10

Poor

23 Nov 2025

Srinivasa

It stinks. Not a pleasant stay

Leisure Family_with_children

6/10

Pleasant

16 Nov 2025

Lynn

It wasnt the greatest. There was no coffee maker or blowdryer in the room. The huge transformer outside was a real eyesore and kind of scary

8/10

Excellent

15 Nov 2025

Lashonda

Was just a 1 night stay. It was clean and smelled nice. Staff was very friendly and breakfast was good. Bed was a little lumpy. Still got a great rest.

Business Partner

10/10

Exceptional

15 Nov 2025

Charlotte

We had a very enjoyable stay at Best Western Alamo Suites . The entire hotel is well maintained. The rooms were clean and very comfortable. The beds were very comfortable. The breakfasts were very good. The staff was always friendly but professional.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Eleno

Enjoyed our stay, easy drive to nearby attractions and I10 & I35. Staff very accommidating.

Leisure Family

4/10

Poor

11 Nov 2025

James

Old building, not taken care of.
Dirty room.
Breakfast needs improvement.
Overall not good

10/10

Exceptional

10 Nov 2025

Diana I

Good location

Leisure Family

8/10

Excellent

08 Nov 2025

Irma V

Good breakfast and clean

Partner

10/10

Exceptional

07 Nov 2025

Malana

We enjoyed our suite very much. We were three friends on a trip to SA and it was nice to not have to book two separate rooms. The rooms were very clean, spacious, and beds were very comfy. Only thing we noticed was the toilet had a leak at the base of the tank that ran each time we flushed. We did notify the front desk, and it did not affect our stay. Staff were very friendly and helpful, always greeted us with a smile, even if we ran into them in the hallways or parking lot. Appreciate the smoking area in the back parking lot; it is nicely set up with benches under the beautiful tree. We would definitely stay here again.

Friends_and_family Family

6/10

Pleasant

06 Nov 2025

Srijith

Room is very spacious and staff is courteous. Location is not so great and breakfast is below par.

Leisure Self

10/10

Exceptional

03 Nov 2025

Christine

2/10

Poor

03 Nov 2025

Laura

The sheets had some brown substance on them. I phoned the front desk and they wanted me to come down to get new sheets. I was there alone in my pajamas so definitely not doing that. She eventually brought them up. No apology or anything. I was exhausted and shouldn’t have had to make a whole bed late at night.

Self

10/10

Exceptional

02 Nov 2025

Jessica

Room was clean staff was nice and professional. Continental breakfast was good. Thank you

10/10

Exceptional

02 Nov 2025

Christopher

I went to breakfast as it opened up and it was immaculate. Everything was neat and in order. It looked like it was a picture out of a magazine.

Leisure Family

8/10

Excellent

29 Oct 2025

Roxanne

Nice

2/10

Poor

28 Oct 2025

Jose

It smell bad and was dirty

Business Family

6/10

Pleasant

27 Oct 2025

Maria

Renovation of the bathrooms and better comfortable mattresses

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Mike

Location of hotel was great. Staff were friendly and helpful. However my room had no towel racks to hang towels on. I think since the hotel was recently remodeled they just hadn't gotten to hanging them up.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Margaret

I was worried when I read the recent reviews of this hotel but everything was great. Clean, quiet, good breakfast selection. The location is industrial but I was just looking for a reasonably priced place to sleep and this fit the bill. Recommend!

Leisure

8/10

Excellent

23 Oct 2025

Linda

Convenient to everything

Leisure Partner

6/10

Pleasant

21 Oct 2025

Simone

This was a second stay for us because we enjoyed our first stay. However on our second stay, the hot tub wasnt working, the room was dirty. There were dirty socks from the previous guests in the corner of the room. Furniture was dilapidated. No table by the couch, which we had had previously and enjoyed. Our neighbor was constantly smoking on his balcony which wafted into our room. And we were situated over the pool and could hear people screaming from there. Breakfast was good, but the area is crowded and its hard to navigate when everyone comes to eat. Overall an uncomfortable experience. Will not stay again as the price does not match the value.

Partner

4/10

Poor

20 Oct 2025

Melissa

Not as expected for an excellent rating

The hotel was next to a kennel so I heard dogs barking upon arrival and during the night. The hot tub was broken and the pool was not heated as stated. Our door was not closing properly and the a/c unit was so loud we couldn’t sleep. The breakfast was very limited and they seemed to run out of things and not want to replace. Upon arrival, the area did not look like the pictures on the internet. It was more outdated than the pictures portrayed. I don’t think that I want to stay there ever again.

Partner

2/10

Poor

19 Oct 2025

Frankie

Room was dirty

Partner

10/10

Exceptional

19 Oct 2025

Erika

Staff was very nice, made it up for the area. Then hot tub did not work, but my child enjoyed the pool very much. All in all a great stay for the price.

10/10

Exceptional

18 Oct 2025

Cecilia

Everything was great, we were greeted with a friendly employee!

Partner

6/10

Pleasant

17 Oct 2025

John

Our view from the balcony overlooked an old rundown property next-door. Our door to our room did not work well. The hot tub was not working. I don’t know how this property gets a rating of 8.4. I would rank it in the sixes.

6/10

Pleasant

14 Oct 2025

Susan

Had a room on the 3rd floor by the main road in front, got in late from the airport. The next morning dogs were barking at 7AM, from a kennel across the street. Noisy business across the street.

8/10

Excellent

13 Oct 2025

Irshad

very good stay. Fairly clean, large room area. Good, polite service at checkin desk. Excellent complimentary breakfast. Located very near i-10. not too far from downtown. Free parking.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Christina

To much chlorine in pool and hot tub out of order.

Leisure Friends

10/10

Exceptional

10 Oct 2025

Lissette

Buena atención lugar muy tranquilo y acogedor