Name: DoubleTree Hotel San Antonio Downtown
Address: 502 W. Cesar E. Chavez, San Antonio, 78207, US

4/10

Poor

27 Jul 2026

Kelly

The amenities they advertise do not exist. There was no room service/in-room dining. The coffee shop/Starbucks advertised daily hours of 6:30-11am. Only one time in 4 days was it actually open. Check-in process took 2 1/2 hours. The elevators were so rickety, all passengers joked that we may not survive this elevator ride, and crossed our fingers not to die. The in-house restaurant states specific hours they are open until, except they’re not. The bar’s last call is actually 8:45pm, not 10pm as told by front desk staff upon check-in.

I have a Double Tree near me in Illinois that is super nice and has much higher standards than this place. I assumed all Double Tree hotels were held to the same standard. They’re not. Save your money and find a LaQuinta Inn or something.

10/10

Exceptional

27 Jul 2026

Jose

Great food, cleanliness, and customer service

8/10

Excellent

26 Jul 2026

Brian

Good service

10/10

Exceptional

26 Jul 2026

Saul

Everything was great for our mini getaway

8/10

Excellent

26 Jul 2026

Rebecca

Very comfortable and quite. My only complain is the hours of operation for the bar and Starbucks. Would be nice if Starbucks is also open on Sunday....some of us drink coffee everyday, even Sunday! As far as the bar, weekends are late nights and the bar closes before 11??????

8/10

Excellent

26 Jul 2026

Maria

Staff were courteous and helpful. Room was clean. Park was good.

10/10

Exceptional

26 Jul 2026

Maria

Shuttle bus was very convenient, Jose # 2 was very professional, front desk staff were very helpful.

10/10

Exceptional

25 Jul 2026

Lakshmi

Parking….had to pay for parking.

2/10

Poor

22 Jul 2026

Allicia

Worst hotel EVER!!!!

Hotel was booked by accident… Contacted the hotel the same day and explained the situation… HOTEL REFUSED TO REFUND…

10/10

Exceptional

21 Jul 2026

Aldo

Clean room, the staff was very sweet and helped on anything we had questions about! parking is great, the fee really isn’t much plus the elevators help so you don’t have to walk much!

Partner

10/10

Exceptional

20 Jul 2026

Shameka

I wasn't too fond about paying for parking, but the over all stay was nice. I will stay again.

Partner

6/10

Pleasant

19 Jul 2026

Teresa

The pictures are deceiving. The lobby looks great, but once you get back to the elevators, all becomes dark, humid and dingy. Hallways are still with no air flow and the rooms are calling for upgrades. Too expensive for the stay here.

Pet

8/10

Excellent

15 Jul 2026

AZUL

Everything was very nice and clean, staff was very friendly and helpful at check-in. I only rated 4 stars because of the $30/day parking. There is no other legal parking nearby to try and avoid hotel parking fees unfortunately. Also they have a Starbucks but it’s only open from 6a-11a which is another reason for the 4 star review.

Pet

2/10

Poor

15 Jul 2026

Antonio

Went on a family trip for my son's birthday.

8/10

Excellent

14 Jul 2026

Leonel C

Parking not free

10/10

Exceptional

12 Jul 2026

Pedro

Great service and the place was great

Family_with_children

10/10

Exceptional

05 Jul 2026

Pablo

Good stuff good staff clean room

4/10

Poor

03 Jul 2026

Maria

I chose this hotel because it’s a DoubleTree by Hilton, and I expected a much higher standard. Unfortunately, my stay was extremely disappointing.
The main reason I booked this hotel was to enjoy the pool, but it was filthy and clearly not being maintained. It was so dirty that we couldn’t even enjoy it, which defeated the entire purpose of our stay.
The room was also muggy, hot, and uncomfortable, making the hotel feel poorly maintained overall.
To make matters worse, I asked the front desk to have a manager contact me regarding my concerns, but I have yet to receive a phone call. The lack of follow-up and customer service was just as disappointing as the condition of the property.
I expected much better from a DoubleTree by Hilton. Between the unclean pool, uncomfortable hallways, and lack of management response, this stay did not live up to the Hilton brand. I hope management takes these concerns seriously and makes the necessary improvements.

Friends

10/10

Exceptional

28 Jun 2026

Ricardo N

Overall the property was great. The pool looked a little one the dirty side ( water wasn't clear) however it was still nice. One of the stairway in parking garage had lots of trash and debris. The rooms were very clean. Staff was very nice and helpful. I will definitely be back.

10/10

Exceptional

28 Jun 2026

Francisco

Room was clean, staff were professional and helpful. Unfortunately we had to pay for parking.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

TOBIAS

Clean for the most part…..

Self

2/10

Poor

27 Jun 2026

Edward

The front desk isn’t friendly nor welcoming. The pool was closed the entire time, and snack bar was empty. They are not very informative, and find any little reason to up charge you. Parking is $30 a day, and breakfast is $20 a person. STAY ELSEWHERE. Also, you CANNOT walk to the riverwalk from here without crossing a literally freeway, and they don’t have a walkable sidewalk the growth of weeds and trash you can hardly see what your even walking on.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Kynithra

Great location to explore downtown

Partner

2/10

Poor

21 Jun 2026

Elizabeth

Get a different Hotel. This place was a huge mess. If I could go back I would have chosen a better place.

Friends_and_family Friends

2/10

Poor

20 Jun 2026

Byron

We originally chose Doubletree because of the name. We have stayed at Doubletree in the past and Ben very comfortable in interstate and pleased with the appearance of the buildings. Unfortunately, this building is more suited to a 1980s motel six than it is a Doubletree, Let me clarify.
First starting off a room was close to $200 per day. And that did not include parking, or include our pets. Both of which had an additional fee per day.
We were in room 306, on our way to that room from the lobby we entered into one of the two elevators they have. Both elevators need severe maintenance. They both shimmy and shake probably because the tracks are misaligned. They also are missing their pic polycarbonate between the lighting and the cabin. What this means is when you look up while standing in the elevator, you get to see the years of dust that has accumulate. The room was clean however Unfortunately the bathroom door was stuck on the carpet and refused to close unless you use a crow bar. Once in the bathroom the sink didn’t drain and when taking a shower the tub would fill up and refused to drain as well. Next we move onto the parking that was in abundance, at a rate of $30 per day for my vehicle. Somehow, the management had decided that the nearly $200 a day was not enough. Our pets incurred an additional fee of $75, and $50 per pet deposit. All things considered I would not stay at this hotel again under any circumstance. The candlewood would’ve been better suited

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

José

The room was to expensive plus they charge me $30 a day for parking and I have to pay for breakfast $20 per person…..

10/10

Exceptional

15 Jun 2026

Robert

Loved this hotel, will return there on my next visit.

8/10

Excellent

14 Jun 2026

Raquel

The front staff was very nice and very informative

Partner

2/10

Poor

14 Jun 2026

Alfredo

Room muggy, bugs in room, parking overpriced,

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Joe

Checked in late breakfast not included. You do get a discount for it. Front desk were nice but not very helpful

6/10

Pleasant

08 Jun 2026

Jamy

DO NOT stay here! I'm shocked that Hilton allows this under the DoubleTree name. It is dirty, smells musty, I had NO hot water and the water was spitting and producing brown color. I have no idea how this property was showing an excellent 8.8 rating. I left to stay elsewhere and will be disputing my charge.

6/10

Pleasant

03 Jun 2026

Elizabeth Jones

Very friendly staff. Stuffy air in the lobby and halls which was not refreshing coming in from a 110 degree day. Rooms were clean.
Didn’t love paying $35 to park/day. Shower water pressure was not great. Overall fine & fair for the price I would say. Thank you staff. :)

Family

10/10

Exceptional

01 Jun 2026

Tamara

Great stay

Family

8/10

Excellent

01 Jun 2026

Annette

I like how clean it was and how friendly the staff was. I didn't like that it was far from the convention center, but above that.... Great Stay!

Family_with_children

6/10

Pleasant

31 May 2026

Lydia

Staff was helpful BUT the bed and pillows were way to firm for comfort.

Partner

6/10

Pleasant

30 May 2026

Pearlean

The fact that the parking was not free. The room had a sock that didn't belong to us from someone else staying before us and a water bug was in the room that my husband killed. No microwave in the room was also a negative. But one positive was the delicious warm cookies you had available at anytime for the guey

Friends

10/10

Exceptional

27 May 2026

Leonard

Air conditioner is very cold. Very clean

Partner

4/10

Poor

25 May 2026

Miranda

The check in process was great. When we got to our room there were a pair of dirty underwear near the bed. We showered, tub wouldn’t drain.
We did call the front desk and they quickly took care of it for us and provided us with free breakfast cards. This hotel does not offer free breakfast which was something we didn’t find out until after booking the room. They also charge $30 a night for parking. Coming back to the room on the first night we could not find parking! It was completely full and we had to park in a striped spot. We woke up early and moved our vehicle but $30 for parking and then not having a spot was frustrating. Also, I had already prepaid for a free breakfast when I booked the room but the front desk failed to give us our breakfast vouchers so when they offered free breakfast as a “apology” for the dirty underwear, I was confused. The staff was nice and accommodating. Staying somewhere for $288 for 2 nights, $60 for both nights and then $80 for food, (if I wouldn’t have found the underwear) seemed a bit pricey! We have had great experiences in the past this just wasn’t one of them.

Partner

8/10

Excellent

25 May 2026

Gilbert

The parking lot had standing water so when you get out of car you step into water. Plus you get charged $30.00 for parking. And no free breakfast its $20.00. Not stay there again!

Family

10/10

Exceptional

21 May 2026

Micheal E.

Parking, staff, and room was great.

Friends_and_family Family

8/10

Excellent

19 May 2026

PHYLLIS

Parking was a joke!! Charged me 32.00 to park one night!! Dont remember seeing that when i booked it. Small print at the bottom probably. No free anything resturant cost for breakfast. Ice machine was broken on my floor. Had to use elevator to next floor. I wont stay there again. Air condtioning was not good. Had it on 70 but was still hot. Came on for 30 seconds and went off. Ugh

Partner

10/10

Exceptional

18 May 2026

David

Didn’t like the parking expense. Outrageous. Only reason I wouldn’t stay again.

Family

8/10

Excellent

18 May 2026

Mari

regina was very helpful. parking fee was expensive, and my room wasnt cool enough.

Family

10/10

Exceptional

18 May 2026

Jessica

Front desk was very hospitable and friendly…. Housekeeping was very bare minimum, we stayed 4 nights and only 1 bed was made first day then second day I had to ask the girl to change sheets and clean bathroom. She took forever to come back to do so but other than that no other complaints

Friends_and_family Family

10/10

Exceptional

18 May 2026

Catherine

The room was clean. The beds were so comfy. Loved our stay!

2/10

Poor

16 May 2026

Hermerejildo

$30.00 parking fees were paid together with the room rate and was double charged and front desk colluded in hiding the double charge. I will further investigation and if necessary contact authorities.

10/10

Exceptional

14 May 2026

Alfredo

This was an exceptional stay, cant wait to go back!

Partner

10/10

Exceptional

13 May 2026

Whitney

Love this hotel, the gym was nice as well and the breakfast was really good. The bed is super comfortable and the hotel and room was clean.

Family_with_children

8/10

Excellent

03 May 2026

Lidia

Parking was easy. Rooms were clean. Bathroom towels scratchy.
I love my name on the tv screen 📺 ❗️

Friends_and_family Family

10/10

Exceptional

01 May 2026

Heather

Good room and location. We had no issues here

Friends_and_family Family

10/10

Exceptional

01 May 2026

Robert

I didn't like that I had to pay $30.00 per night for parking.

Partner

10/10

Exceptional

30 Apr 2026

Daniel

The staff were great. The parking garage was very convenient and safe. Clean, comfortable rooms. The hotel was in walking distance of what we wanted to go to in San Antonio. Definitely will stay there again.

Friends

10/10

Exceptional

27 Apr 2026

Tracy

Great bar

Partner

10/10

Exceptional

27 Apr 2026

Julian

I really enjoyed the stay

Partner

10/10

Exceptional

27 Apr 2026

Jose

Parking on site at a charge. Bar with great staff, breakfast was good. Staffing very nice.

Friends

10/10

Exceptional

20 Apr 2026

Eva

Clean rooms great customer service

Friends_and_family Family

4/10

Poor

19 Apr 2026

Brashearica

Expensive for the rooms to look so outdated. The lobby and common areas are nice and modern. But the rooms have chipped paint, old mirrors old art, yellow lighting. Nothing like the pics. Thanks for still keeping the cookie tradition alive though.

Partner

10/10

Exceptional

19 Apr 2026

Sandra

Clean room and love that it’s right next to the market square

Friends

6/10

Pleasant

12 Apr 2026

Kimberly Kay

Room smelled like mold/mildew the entire time. Lots of moisture in the air from the AC. Had fans in the hallways for some reason. Hotel needs to be remodeled and updated.

Partner

10/10

Exceptional

08 Apr 2026

Vanessa

The breakfast was great and the bar was exceptional. The staff was great. Jackie & Allison were exceptional. Double Tree will be my go-to hotel choice.

Business

2/10

Poor

04 Apr 2026

Rebecca

You won’t let me give my honest opinion so it’s whatever

8/10

Excellent

03 Apr 2026

JOVITA

Everything was great but we had no hot water.

Partner

6/10

Pleasant

01 Apr 2026

Alberto

The staff was really accommodating. I didn't get to use the pool but it looked well maintained. Everything else was in good shape

Self

10/10

Exceptional

30 Mar 2026

Carter

Good overall hotel

Business Self

10/10

Exceptional

29 Mar 2026

Lorena Cecilia

Everything was good. Great location

4/10

Poor

26 Mar 2026

Domingo

Paid 30 a night for parking and there was no parking available we had to park on a median in the garage! Never again

2/10

Poor

24 Mar 2026

Jared

Air conditioning cut off, they did not have AAA batteries for it at all and offered fans because there were no rooms available. Next day when standing felt something on my leg. There was a cockroach crawling on me instantly hit it off. So now I won’t ever be staying at this hotel again because it has roaches.

Friends_and_family Friends

6/10

Pleasant

23 Mar 2026

Hana

Bart wa

6/10

Pleasant

23 Mar 2026

Hugo

They lost water for 1 hr, yet no one informed us. As i walked downstairs, a water leak was right entryway wear my wife got wet. She had to go up and change outfit.

4/10

Poor

22 Mar 2026

Heather

Could not check in early due to the rooms not being cleaned at the time and being sold out. Once we were able to check in at 4 they didnt have the room I booked available,they had given it to someone else. Toilet had mold in it and the hallways smelled like wet gym socks.

Friends_and_family Friends

2/10

Poor

21 Mar 2026

Gabrielle

I would like a full refund . A incident happened on property

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

David

They had all guest wait literally in line until 4pm for check in because of staffing issues. Will never stay here again.

10/10

Exceptional

16 Mar 2026

Jose

Very pleased

Partner

10/10

Exceptional

16 Mar 2026

Cleantech - Ralph

Great place, nice pool area. Has a full restaurant and bar inside.

Partner

8/10

Excellent

16 Mar 2026

Brad M

Air conditioners worked well, except in the hallways. Staff were great. Check in and parking was easy. Breakfast buffet left a lot to be desired considering the price, but was okay. My only real complaint was the water. Hot water in the sinks sometimes did not work unless you turned the bathtub on first. In the shower, if you didn't keep it all the way on hot it didn't maintain heat and would sporadically go cold. Pressure was okay-ish. My kids loved the free cookies and they had allergy free ones available.

Family_with_children

10/10

Exceptional

16 Mar 2026

Gorge

Air conditioner is too close to the beds and making sure that the rooms are properly stocked.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Stephanie

The bar offered a great selection. The only issue was that the site wasn't updated on the hours for the bar and restaurant. Even when you asked the front desk, they gave a different time.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Idoel

Nice and clean spot for me. I would definitely stay there agai.

2/10

Poor

15 Mar 2026

Joe

Charged 30. Per night parking for guests!!
Run down /outdated for the cost per night
Rooms were overpriced especially since they charge for parking per night! Double beds horribly small! No free coffee bar just a kerig machine with nothing extra! No attention to details! Just limit your stay cuz you will pay extra 30. Per night!

Friends_and_family Family

2/10

Poor

15 Mar 2026

Tonea

Staff were rude upon arrival, room were not ready had to sit in lobby over 2 hours waiting on rooms, the hallways smelled like mildew water. They must had a water leak because they had fans blowing in the hallway. They tried to charge me for water that was still on the table when I left. Called to advise about the situation the guy hung up in my face. Very unprofessional! Would never return to this hotel.

10/10

Exceptional

13 Mar 2026

Michael

Clean room, polite staff, and the downtown shuttle is very convenient.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Francisco

Really friendly staff clean rooms!!

6/10

Pleasant

23 Feb 2026

Shane

Pros: Staff was courteous, good water pressure and hot water, room service, restaurant on site, walking distance to the Historic Market Square.
Cons: The building is showing wear and needs maintenance throughout, lobby is quite chilly, no free breakfast, our toilet had a flapper issue that caused it to run for about 20 seconds every 5-10 minutes (we requested maintenance but either they did not show up or else did not fix the problem), front desk sent us to a double room first even though we reserved a king, location is near the freeway and surrounded by busy roads so is quite noisy.

Partner

8/10

Excellent

21 Feb 2026

Kassidy Drolette

Overall the hotel & room was very clean.
Parking is paid per night, just fyi.

Business Friends

6/10

Pleasant

15 Feb 2026

Thomas

Room bathroom was dirty -the shower- view for the money was poor. Other than that, it was ok.

Partner

2/10

Poor

25 Jan 2026

David

The staff was disrespectful from the moment I checked in. On my check out day housekeeping showed up at 8am making remarks as to why we were still there. I will not be staying at this hotel ever again

Business Family

10/10

Exceptional

19 Jan 2026

Michael

We were welcomed with a friendly face and a warm cookie!

Leisure Pet

8/10

Excellent

16 Jan 2026

Alonso

It was good to stay there again

Leisure Pet

8/10

Excellent

08 Jan 2026

Alberto

Clean room no bad smell

Self

2/10

Poor

05 Jan 2026

Erica

Room was not clean, no shower curtain, broken phone, mold on wall, and they kept charging my card for parking

Business

10/10

Exceptional

05 Jan 2026

Alexandra

The staff went above and beyond to take care of our needs.

Family

10/10

Exceptional

02 Jan 2026

Michael

.

6/10

Pleasant

02 Jan 2026

Gina

Hotel could use new mattresses

Leisure Family

10/10

Exceptional

01 Jan 2026

Leticia

Clean room, friendly staff. Shuttle availability. Highly recommended.

10/10

Exceptional

01 Jan 2026

juan

Very good services and good location by downtown

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Jose

amazing hotel really clean

Business_and_leisure Family_with_children

2/10

Poor

28 Dec 2025

Juan

There was a roach, hallways had an awful smell, the rooms weren’t clean. The room also had an unpleasant odor. No free breakfast or parking. It’s old doesn’t smell good and you have to pay for everything, it isn't worth the price. When I went to complain they had a roach all I was told was “okay we will spray it down

Leisure Family

10/10

Exceptional

28 Dec 2025

Jennifer

Every thing was great 👍

Leisure Partner

10/10

Exceptional

28 Dec 2025

JUAN

Room was clean and the staff was great even with the 3 bands that came in