Crowne Plaza San Antonio Airport an IHG Hotel

10/10

Exceptional

27 Apr 2026

Alfredo

Excelente

4/10

Poor

27 Apr 2026

Corina

The experience at the restaurant and bar was atrocious. Anything i asked for that was on the menu was "out". Basically a burger, fries, and beer. Sad thing is i came home with a stomach bug. Will never stay here again

10/10

Exceptional

26 Apr 2026

Kristina M

The staff make this hotel a cut above. Chef Mark was amazing breakfast buffet was absolutely prefect. There was a wonderful waitress I think her name was Carrie? She was so very attentive.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Zakia

Great service and accommodations

2/10

Poor

25 Apr 2026

Robert

This property needs serious attention. It was filthy and very unsanitary. The pillows smelled like a sweat shop. The bed covers were stained with dirt spots and smelled uncleaned. The carpet smelled like stinky feet throughout the building.

Friends_and_family Family

4/10

Poor

22 Apr 2026

Lance

The menu was great but the kitchen had no food to offer, so the menu was very limited. Anad again zero beer on tap. That was the same in Houston and San Antonio. I hope Dallas is better

Self

4/10

Poor

21 Apr 2026

Carol

The AC systems were out so our room & the hotel was hot. Made it hard to sleep. Towels were thin and small. Hall carpeting looked old and faded. No placard in the room to tell us what channels were available. When we asked the front desk for one, a man who didn't speak English, came up & showed my husband his cell phone. No information in the room about the in-house restaurant. Restaurant was out of many menu items. The food we got was good - actually, the best part of our stay.

Partner

10/10

Exceptional

15 Apr 2026

timothy

Staff was amazing. Room was modern. Everything was top notch at this hotel.

Self

2/10

Poor

14 Apr 2026

Mariana

Muy mal servicio la recepción pésima calidad , muy mal servicio , reservé mi cuarto y me dieron otro ,
Que no reserve , y no abia ni jente
No te ayudan a nada para resolverlo

Partner

4/10

Poor

13 Apr 2026

Ra'Ona

I was not happy I paid for amenities that I was not able to use. & Staff doesn’t give you their real names.

Family

8/10

Excellent

12 Apr 2026

Jody

Staff was great and very Helpful. Only reason this is not a full five star review, isn’t my rental car got broken into in the parking deck morning, as I was checking out to leave. They busted out the driver side window, took off and fled.
Staff was excellent and helping me work through that and calling the police for me. However, that was a bit unsettling to have as an experience for my first time in San Antonio.

My suggestion, is to park out front where there is a clear view of the road.

Self

10/10

Exceptional

09 Apr 2026

Karylu

Great staff,clean rooms

6/10

Pleasant

08 Apr 2026

Bethany

Room was slightly hot even with the air at max

Self

8/10

Excellent

07 Apr 2026

Prisciliano

Good

10/10

Exceptional

03 Apr 2026

Jose

Very convenient to airport and staff were very pleasant. Offered me complimentary breakfast and extended checkout time.

8/10

Excellent

28 Mar 2026

Mike

Older motel. Slow service at restaurant. Beakfast looked good but $$

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Melissa

We enjoyed our stay - the only problem was we got confused coming in from the back to try to get to our room haha

Friends_and_family Friends

8/10

Excellent

24 Mar 2026

KATHLEEN

ALL the employees we encountered were awesome and always friendly and helpful, the kitchen staff and shuttle drivers went above and beyond,,, Elevator had issues

Friends

2/10

Poor

23 Mar 2026

Veronica

I wouldnt recommend anyone staying at this hotel we stay their for two nights and the second night broken into maybe 30 cars on sunday earlier morning about the time coming out we had guest complainting about vehicles getting broken into and their didnt care the staff and we had call the police that their was alot of cars that got broken into the earlier morning so please dont stay here plus their rooms were very nasty too dirty sheets and comforter and also pillow case plus little mosquito and gnats flying around the rooms and restroom and stains on the carpets like blood was very disappointed in this crown plaza hotel ...

Partner

2/10

Poor

23 Mar 2026

Pedro

Easy

10/10

Exceptional

23 Mar 2026

Erin

The staff was AMAZING, the property was close to the airport an the shuttle went above and beyond to help us find our way around local attractions.

Self

10/10

Exceptional

22 Mar 2026

The Reginald

Yes very wonderful speakers

Partner

8/10

Excellent

22 Mar 2026

Miche'La

Overall good experience. The staff were VERY nice. I appreciated having free parking and being so close to everything. The room had a mini refrigerator and a microwave. The rooms are a little worn, dated paint and chipping tile. The cleanliness was medium, I did feel the need to wipe things down. There was a long piece of hair on the bathroom counter and a piece hanging on the wall. It's right next to the freeway, but we didn't hear any noise and it made for an easy exit when it was time to head home.

Family_with_children

10/10

Exceptional

20 Mar 2026

Chester

The room was clean.

Family

8/10

Excellent

19 Mar 2026

Steve

Over crowded with young sport teams , creating noise and nuisance. Eating all the food faster than the employees could keep up. Employees were working hard to keep control but understaff for the amount of kids.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Ashley

The room could have been cleaned way better. The bathroom smelled like pee, and there was a huge water stain in the cabinet where the refrigerator was.

10/10

Exceptional

15 Mar 2026

Ann

Great customer service

Friends

2/10

Poor

15 Mar 2026

Grayland

Not what I expected

Partner

2/10

Poor

15 Mar 2026

Johnathan

Came on vacation with my wife and kids and our experience was TERRIBLE. Bathroom floor was DIRTY. Bed had bugs & crumbs on the sheets. Omg the tub was DISGUSTING asked if i can could be moved to another room i was Denied by staff. I recorded Videos and took pictures of room and showed staff and they told me that they didn’t see an issue with the room and that all of the house keepers are gone. I will NEVER book at this hotel again.Definitely not worth the price they’re charging for what you get this is unacceptable. 0/5 stars do not recommend.

Family_with_children

10/10

Exceptional

14 Mar 2026

Bradley Mathew

My room was clean and everything worked properly. The staff was helpful and attentive. My only concern was one of the elevators. I was in rough shape and seemed to need maintenance. Besides that it was a great experience.

Self

4/10

Poor

13 Mar 2026

Tristin

Shuttle was on time. Elevator was broken and kept opening on floors people were not located. Wanted to enjoy the hot tub at hotel and when we went to get in hot tub was broken and not hot. So was the handicap equipment around the hotel. Notified the staff of the broke hot tub over a two day period which they said they would get the maintenance man to take a look. He was never seen working on the hot tub at all.

Self

2/10

Poor

12 Mar 2026

Charlie

No hot water. Not adequate covers on the bed

10/10

Exceptional

12 Mar 2026

Christine

Stay was great, clean room. Friendly staff and helpful.

Self

8/10

Excellent

11 Mar 2026

Tina Octavia

Clean and quiet , but furniture in lobby area needs to be clean

6/10

Pleasant

10 Mar 2026

Ruben

Familia

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Teresa

It was a nice hotel and convenient to the freeway.

10/10

Exceptional

08 Mar 2026

Emily

The room was very clean and the hot tub was very relaxing. We enjoyed our stay and will recommend this the next time we know someone is traveling. The only thing I missed was a continental breakfast. I am not a big breakfast person, so something small available would have been nice. The supper menu was amazing!

Family

10/10

Exceptional

07 Mar 2026

ERIC

Hotel lobby had a slight stench smell.

Self

6/10

Pleasant

07 Mar 2026

Carla

When we walked in and for our whole stay - there was a weird smell. We assume it was the “pet friendly” smell.
The lemon water in the lobby looked like it had lemons from the day before and wasn’t iced. When asked if it was fresh - the front desk staff said they had no idea.
There were stains all over the carpet down the hallways and in the room.
It appeared that all the guests were on the 5th floor so the ice machine never had ice so we had to get it from another floor.
Definitely pack your own toiletries bc they were all mismatched samples and there was no conditioner. I ended up going to the store to get my own. When you fly, you count on the room having things - don’t count on it here.

Family

10/10

Exceptional

04 Mar 2026

Michele

Staff was excellent

6/10

Pleasant

03 Mar 2026

Carol

The kitchen was horrible, although they apologized it took over an hr to get 2 hamburgers and a salad. Then when they brought it out they forgot it was to go and then my husband had to wait an additional 15 min for a side order of Mac and cheese.

Family

10/10

Exceptional

01 Mar 2026

Angel

Great place

10/10

Exceptional

01 Mar 2026

Mirean

We Always have a Great Experience! We love it here, and its Highly Recommended. Thank You for always providing us with Great Service.

Business Partner

8/10

Excellent

01 Mar 2026

Kenneth

Got the job done for 1 airport nite

Partner

10/10

Exceptional

27 Feb 2026

Shadrach

Everything was too notch

4/10

Poor

27 Feb 2026

Amado

No AC no trash cans no towels ice machine ran out of Ice and they charge extra for breakfast 😔

10/10

Exceptional

24 Feb 2026

Connie

We have been staying here for the past two years and have always been happy with our stay. The staff is always so nice and helpful.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

John

I stayed for 3 nights. The lady that checked me in and out and the rest of the staff were great.

6/10

Pleasant

24 Feb 2026

Lacyn

The room the showers were a little small. Thank you. Karen was Amazing!!

Partner

10/10

Exceptional

23 Feb 2026

Chris

Great for price!

8/10

Excellent

22 Feb 2026

Shawn

Clean room and quiet!!
Buffet was decent and older lady was very sweet.

She seemed quite busy. Maybe water in the line vs serving it. Same with coffee. Easy yhen having a staff member running around

Friends_and_family Family

2/10

Poor

22 Feb 2026

Genoveva

Terrible!!! First, I had no phone or iron board in my room. Then there was no water. Somehow they had an issue with their water and it cut right in the middle of me taking a shower.

2/10

Poor

22 Feb 2026

Brianna

NA

10/10

Exceptional

22 Feb 2026

Jenny

Th staff are always friendly and helpful

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Luis

Rooms were cozy and beds and pillows were super comfy. Prices were great through Expedia. Elevators were not working well. And smells in the upper floors were not pleasant. Smelled old.

Family_with_children

8/10

Excellent

22 Feb 2026

brian preston

Great place need a few maintenance issues fixed very clean breakfast was good close some convenient to the airport

Family

10/10

Exceptional

22 Feb 2026

Sergio

The room was clean the staff was very friendly and accommodating. The airport shuttle service is a big plus. Overall, our stay was great!
Kudos to Patricia, in particular, she is very knowledgeable in her area of expertise and does an exceptional job managing the front desk.
Keep up the good work!!

Partner

2/10

Poor

21 Feb 2026

Victor

They cancelled my booking without notice after they told mem I had to pay at property and they tried runnin a card i didnt have funds in before I even got to the hotel and when i got there to pay they saix they couldnt book me because they don't do bookings at the property, lame experience never again

10/10

Exceptional

21 Feb 2026

Marisol

The people were kind and generous 10/10 would stay again

Partner

10/10

Exceptional

17 Feb 2026

Adolfo

Clean room, nice breakfast, excellent price, Good location. I really liked this hotel.

Partner

6/10

Pleasant

16 Feb 2026

Marissa

One room was great. The other one had continuous issues. I did bring it to the attention of the staff, but didn’t get resolved.

10/10

Exceptional

16 Feb 2026

Jeanette

Yes is was very comfortable and the staff was amazing

6/10

Pleasant

15 Feb 2026

Irma

The room was pretty clean. Staff in the morning was super friendly and answered all of my questions, but I can’t say the same for the staff at night, they were rude when I checked in, and asked them a few questions.

Business_and_leisure Partner

10/10

Exceptional

15 Feb 2026

Carlos

Nice clean room wonderful staff

10/10

Exceptional

14 Feb 2026

Sandra

Very friendly staff. The room was clean. And the beds were comfortable.

10/10

Exceptional

13 Feb 2026

brian

Staff was awesome rooms are ok

10/10

Exceptional

13 Feb 2026

Kathy

The room was spotless and the staff was courteous.

10/10

Exceptional

11 Feb 2026

christopher

Grear

4/10

Poor

10 Feb 2026

Jennifer

Room was hot never cooled off.

Family

8/10

Excellent

09 Feb 2026

Ricardo

Room was clean and beds were very comfortable.

Leisure Family

10/10

Exceptional

09 Feb 2026

Martin

Great Excellent Very Smooth Breakfast was 8/10 . If you get the free complementary breakfast

Business Friends

8/10

Excellent

08 Feb 2026

Ruby

Great amenities

Leisure Family

10/10

Exceptional

06 Feb 2026

Fernando

My room was very clean , bed n pillows comfortable, overall the room was very clean.
Only one thing I would've liked to see is better lighting in the bathroom mirror, my eyesight needs the extra light to shave .
Hotel staff were all great and accommodating, desk personnel were so polite professional. The shuttle driver was great too . I will remember this hotel whenever I stop in San Antonio again .

Business

10/10

Exceptional

04 Feb 2026

Ashley

Room was perfect

Leisure Family

10/10

Exceptional

03 Feb 2026

Michael

Every thing was great

Friends_and_family Family

6/10

Pleasant

02 Feb 2026

Eileen

Room was ok. Bathroom was not as clean as it could be. The accessibility chair looked dingy.
The service at the front desk service and airport shuttle was good.

The restaurant’s food selection was very poor. The service was very slow.

Leisure Self

10/10

Exceptional

01 Feb 2026

Arnold

Clean, quiet and close where I needed to be.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

christian

Service and bedrooms are very good

Leisure Family

10/10

Exceptional

31 Jan 2026

Carlos

The room was very clean and the staff was very nice. Overall a wonderful experience.

Leisure Friends

6/10

Pleasant

31 Jan 2026

Danica

Bed was comfy, nice lobby area. Room carpet was not vacuumed as there was loose change on the floor. Water in shower did not get hot and water did not drain properly in shower.

Business Partner

10/10

Exceptional

31 Jan 2026

Mirean

Crowne Plaza has always been our best choice when I have to travel for work Monthly. And even when we trip for Fun. The staff is always so friendly, the rooms are always clean and makes our stay even better. Thank you all for that outstanding service. Looking to continue to book with you all.

Business_and_leisure Family

6/10

Pleasant

31 Jan 2026

Jawad

Room was ok but restrooms need work.

8/10

Excellent

29 Jan 2026

Luis

The restaurant takes a long time to help you and the bar only has beers.

10/10