Name: Crowne Plaza San Antonio Airport an IHG Hotel
Address: 1111 Northeast Loop 410, San Antonio, 78209, US

10/10

Exceptional

20 Jul 2026

Lina

Good ! Thank you; you were very helpful to me and my family.

Friends_and_family Family

4/10

Poor

18 Jul 2026

Edgar

All i can say is everything that i seen in pictures and what i was told from is completely the opposite.

6/10

Pleasant

14 Jul 2026

Natardia

The driver that picked us up from the airport was not pleasant at all . It seem like he was having a very bad day or we were inconvenient him. I have never been to a hotel that only had one plunger.
My niece toilet was overflowing in the morning about 1:30 am and the receptionist told her to come downstairs to get a plunger and it was broken . The security guard went upstairs with her to assist.

Family

8/10

Excellent

11 Jul 2026

Jocelin

The images describe a tv room with a sleeper sofa, but that is not accurate to the room I was given. Mostly clean but tub was not clean. Okay stay. Good enough for one night.

10/10

Exceptional

10 Jul 2026

Carolyn

Shower faucet fell off in Room 412 and fridge did not work in Room 423.
Everything else was Great.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Duy

Clean room

Friends

10/10

Exceptional

06 Jul 2026

Erika

It’s always very clean and quiet.

Friends

8/10

Excellent

05 Jul 2026

Jacob

Room was clean, staff was super helpful! We had a great stay.

Partner

6/10

Pleasant

04 Jul 2026

Patricia

I was only at the hotel overnight after flying my granddaughter to her dad. The hotel was clean but definitely needs updating. Only 1 elevator worked during the July 4th weekend. The area outside of the elevators on the 7th floor is heavily stained on carpet. The ice machine made me question using the ice. And the AC in my room hummed all night but I was so exhausted I dealt with it. A number of chips on my front door and closet door. Rust in the shower. Bed , covers and pillows were very comfortable and the TV worked well. The airport shuttle was clean and the driver was very nice. Check-in was quick and convenient.

4/10

Poor

03 Jul 2026

Arnold

I booked the reservation based on the picture of the pool area. Unfortunately it was nothing like the picture. Actual size was a lot smaller. Also, yellow caution tape sectioned off the hot tub. Before going to sleep I saw a large beetle crawling under the table. I was hoping my girlfriend wouldn’t notice. However once she woke up in the morning she found ants in the bathroom and another beetle. We requested a 12 o’clock check out which they approved. Only thing is they forgot to notify housekeeping who began asking us to leave before then. I stay in a lot of hotels. Will never be going back to this one. I never leave reviews but I found it necessary to do so this time.

Partner

10/10

Exceptional

29 Jun 2026

Manuel

Nice and clean

8/10

Excellent

28 Jun 2026

Carlos

The cleanliness of the hotel was great and the staff was very friendly and helpful. But only one elevator was working,the ac in the room would only cooled ,the rest room would get hot because it didn’t have a ac vent. Not all the floors had ice machines.Comfortable beds,cleaned room , well spaced parking lot. Breakfast had many options.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Maria

Beds are comfortably

2/10

Poor

24 Jun 2026

Jolisa

Unfortunately, my stay was disappointing. There were ants in the bathroom, throughout the sleeping area, and even a few on the bed. I reported the issue to the front desk and was told that maintenance would come address it, but no one ever showed up.

Additionally, the air conditioning was not working properly in either the hallway or the room, making the stay uncomfortable. The hot tub was also out of order for my entire stay, which was one of the amenities I was looking forward to using. To add to the disappointment, breakfast was not included.

I was hoping for a cleaner and more comfortable experience, especially after bringing these concerns to staff’s attention. Unfortunately, the issues were never resolved during my stay.

Self

8/10

Excellent

24 Jun 2026

Harris

Everything was good but the mini fridge is not working well. There's also some stain on carpet and beds. Also the comforter is not good. We stayed there after 6 years but 2026 experience isn't that good as compared to 2021

Family_with_children

10/10

Exceptional

23 Jun 2026

Nadiyah

The King suite I stayed in was immaculate and spacious. I was there for three nights and slept well in the comfortable bed. It’s a quiet hotel, the staff is friendly, and the location is great. I’d definitely stay there again!

Friends

10/10

Exceptional

23 Jun 2026

Mary Atta

The stay was overall good and decent, but when I was booking they told me I had free breakfast on them but when I got there, I realized I had to pay a couple days in the morning when i went down to eat.

Self

10/10

Exceptional

21 Jun 2026

Abdikadir

Excellent Hotel

Friends

2/10

Poor

20 Jun 2026

Phil

Staff was nice but property is in poor shape!!! Air in whole building was horrible. The food area was scorching. Hotel .Com should not use this place

6/10

Pleasant

20 Jun 2026

Tricia

Breakfast is available, but not included

Self

6/10

Pleasant

17 Jun 2026

Jose

Hotel is an older property and the rooms and common areas reflect the age. Property/rooms need a remodel. I did like the location and found it easily. Elevators are sketchy and needs some maintenance. Staff and housekeeping were most helpful and very polite. The property is okay and I would stay again if I found a good daily rate.

Family_with_children

10/10

Exceptional

16 Jun 2026

Larissa

The hotel was great, the location was close to everything, and the front desk staff was incredible! So sweet, welcoming and helpful!

Family

6/10

Pleasant

16 Jun 2026

Keauna

Overall, for what it cost, it was decent. My only real complaint is the a/c wasn’t working and the lack of urgency to come up with a solution, was horrible!! It took until day 2, in order for our room to get changed and even then, the a/c still was an issue. Was told by management I couldn’t get a discount bc I booked ahead?

2/10

Poor

14 Jun 2026

Fahad

Stay away very bad staff very rude manager the rooms where so dirty and the ac was not working at all overall worst experience ever to anoint we had to leave and get another hotel

Partner

10/10

Exceptional

05 Jun 2026

Joseph

Great time

6/10

Pleasant

04 Jun 2026

Carolyn

I prepaid for parking but did not receive any information on how or where to park. Very confusing.

Partner

10/10

Exceptional

01 Jun 2026

Christina Marie

The staff was fantastic. Very helpful and polite. The restaurant was great to have a good breakfast and dinner too when the day was to busy. A couple drinks at the bar if you need to unwind. The shuttle drivers were great and having that as an option took some stress of driving in a new city off my plate. Made the stay more relaxing. Definitely recommend.

Family

8/10

Excellent

30 May 2026

Dante

Hot water issues....................

Partner

6/10

Pleasant

26 May 2026

Bernadette

Not clean

Partner

8/10

Excellent

24 May 2026

Katherine

Staff was very kind and helpful. Nice bar and decent food. Close to airport and covered parking is nice to have.

We did have an issue with the elevator not coming when ready to leave and catch our plane. Front desk staff had to get us down from 9th floor with all our luggage in the service elevator. But very glad staff available 24/7.

8/10

Excellent

23 May 2026

Michele

The help was excellent the Breakfast was very good. Sadly we thought they needed upgrading. The location was great for flying. All in all it was nice.

Family_with_children

10/10

Exceptional

19 May 2026

CEDRIC

The staff were friendly
Especially Ozzy and Karen at the restaurant and bar
They were wonderful

Partner

10/10

Exceptional

13 May 2026

Shelby

The hotel was great the AC could work a little better but was still a really good stay we enjoyed the hot tub. The breakfast was decent for what we paid

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Faty

Nice time

6/10

Pleasant

08 May 2026

Heaven

During check in the lady couldn’t find the reservation and was rude. She had to get help.

10/10

Exceptional

05 May 2026

Ricky

Nice

Self

8/10

Excellent

04 May 2026

Lester

S

10/10

Exceptional

03 May 2026

John

nice clean room, nothing special about it, kind of run of the mill room, shower head trickled water out, restaurant (breakfast) was non existent. just a place to sleep.

Partner

4/10

Poor

02 May 2026

Jonathan

you need to request toiletries or else they will not provide..

Family

10/10

Exceptional

02 May 2026

francis

As always impeccable execution of hotel operation. A gracious and most accommodating staff

Self

10/10

Exceptional

01 May 2026

Omar

Muy bueno

Self

6/10

Pleasant

29 Apr 2026

Timothy

Staff was great hotel was nice..especially shuttle driver was amazing
No hot water had maintenance fix it worked for like 2 minutes and no more hot water

Self

6/10

Pleasant

28 Apr 2026

Alexis

Very Humid

Partner

10/10

Exceptional

27 Apr 2026

Alfredo

Excelente

4/10

Poor

27 Apr 2026

Corina

The experience at the restaurant and bar was atrocious. Anything i asked for that was on the menu was \"out\". Basically a burger, fries, and beer. Sad thing is i came home with a stomach bug. Will never stay here again

10/10

Exceptional

26 Apr 2026

Kristina M

The staff make this hotel a cut above. Chef Mark was amazing breakfast buffet was absolutely prefect. There was a wonderful waitress I think her name was Carrie? She was so very attentive.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Zakia

Great service and accommodations

2/10

Poor

25 Apr 2026

Robert

This property needs serious attention. It was filthy and very unsanitary. The pillows smelled like a sweat shop. The bed covers were stained with dirt spots and smelled uncleaned. The carpet smelled like stinky feet throughout the building.

Friends_and_family Family

4/10

Poor

22 Apr 2026

Lance

The menu was great but the kitchen had no food to offer, so the menu was very limited. Anad again zero beer on tap. That was the same in Houston and San Antonio. I hope Dallas is better

Self

4/10

Poor

21 Apr 2026

Carol

The AC systems were out so our room & the hotel was hot. Made it hard to sleep. Towels were thin and small. Hall carpeting looked old and faded. No placard in the room to tell us what channels were available. When we asked the front desk for one, a man who didn't speak English, came up & showed my husband his cell phone. No information in the room about the in-house restaurant. Restaurant was out of many menu items. The food we got was good - actually, the best part of our stay.

Partner

10/10

Exceptional

15 Apr 2026

timothy

Staff was amazing. Room was modern. Everything was top notch at this hotel.

Self

2/10

Poor

14 Apr 2026

Mariana

Muy mal servicio la recepción pésima calidad , muy mal servicio , reservé mi cuarto y me dieron otro ,
Que no reserve , y no abia ni jente
No te ayudan a nada para resolverlo

Partner

4/10

Poor

13 Apr 2026

Ra'Ona

I was not happy I paid for amenities that I was not able to use. & Staff doesn’t give you their real names.

Family

8/10

Excellent

12 Apr 2026

Jody

Staff was great and very Helpful. Only reason this is not a full five star review, isn’t my rental car got broken into in the parking deck morning, as I was checking out to leave. They busted out the driver side window, took off and fled.
Staff was excellent and helping me work through that and calling the police for me. However, that was a bit unsettling to have as an experience for my first time in San Antonio.

My suggestion, is to park out front where there is a clear view of the road.

Self

10/10

Exceptional

09 Apr 2026

Karylu

Great staff,clean rooms

6/10

Pleasant

08 Apr 2026

Bethany

Room was slightly hot even with the air at max

Self

8/10

Excellent

07 Apr 2026

Prisciliano

Good

10/10

Exceptional

03 Apr 2026

Jose

Very convenient to airport and staff were very pleasant. Offered me complimentary breakfast and extended checkout time.

8/10

Excellent

28 Mar 2026

Mike

Older motel. Slow service at restaurant. Beakfast looked good but $$

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Melissa

We enjoyed our stay - the only problem was we got confused coming in from the back to try to get to our room haha

Friends_and_family Friends

8/10

Excellent

24 Mar 2026

KATHLEEN

ALL the employees we encountered were awesome and always friendly and helpful, the kitchen staff and shuttle drivers went above and beyond,,, Elevator had issues

Friends

2/10

Poor

23 Mar 2026

Veronica

I wouldnt recommend anyone staying at this hotel we stay their for two nights and the second night broken into maybe 30 cars on sunday earlier morning about the time coming out we had guest complainting about vehicles getting broken into and their didnt care the staff and we had call the police that their was alot of cars that got broken into the earlier morning so please dont stay here plus their rooms were very nasty too dirty sheets and comforter and also pillow case plus little mosquito and gnats flying around the rooms and restroom and stains on the carpets like blood was very disappointed in this crown plaza hotel ...

Partner

2/10

Poor

23 Mar 2026

Pedro

Easy

10/10

Exceptional

23 Mar 2026

Erin

The staff was AMAZING, the property was close to the airport an the shuttle went above and beyond to help us find our way around local attractions.

Self

10/10

Exceptional

22 Mar 2026

The Reginald

Yes very wonderful speakers

Partner

8/10

Excellent

22 Mar 2026

Miche'La

Overall good experience. The staff were VERY nice. I appreciated having free parking and being so close to everything. The room had a mini refrigerator and a microwave. The rooms are a little worn, dated paint and chipping tile. The cleanliness was medium, I did feel the need to wipe things down. There was a long piece of hair on the bathroom counter and a piece hanging on the wall. It's right next to the freeway, but we didn't hear any noise and it made for an easy exit when it was time to head home.

Family_with_children

10/10

Exceptional

20 Mar 2026

Chester

The room was clean.

Family

8/10

Excellent

19 Mar 2026

Steve

Over crowded with young sport teams , creating noise and nuisance. Eating all the food faster than the employees could keep up. Employees were working hard to keep control but understaff for the amount of kids.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Ashley

The room could have been cleaned way better. The bathroom smelled like pee, and there was a huge water stain in the cabinet where the refrigerator was.

10/10

Exceptional

15 Mar 2026

Ann

Great customer service

Friends

2/10

Poor

15 Mar 2026

Grayland

Not what I expected

Partner

2/10

Poor

15 Mar 2026

Johnathan

Came on vacation with my wife and kids and our experience was TERRIBLE. Bathroom floor was DIRTY. Bed had bugs & crumbs on the sheets. Omg the tub was DISGUSTING asked if i can could be moved to another room i was Denied by staff. I recorded Videos and took pictures of room and showed staff and they told me that they didn’t see an issue with the room and that all of the house keepers are gone. I will NEVER book at this hotel again.Definitely not worth the price they’re charging for what you get this is unacceptable. 0/5 stars do not recommend.

Family_with_children

10/10

Exceptional

14 Mar 2026

Bradley Mathew

My room was clean and everything worked properly. The staff was helpful and attentive. My only concern was one of the elevators. I was in rough shape and seemed to need maintenance. Besides that it was a great experience.

Self

4/10

Poor

13 Mar 2026

Tristin

Shuttle was on time. Elevator was broken and kept opening on floors people were not located. Wanted to enjoy the hot tub at hotel and when we went to get in hot tub was broken and not hot. So was the handicap equipment around the hotel. Notified the staff of the broke hot tub over a two day period which they said they would get the maintenance man to take a look. He was never seen working on the hot tub at all.

Self

2/10

Poor

12 Mar 2026

Charlie

No hot water. Not adequate covers on the bed

10/10

Exceptional

12 Mar 2026

Christine

Stay was great, clean room. Friendly staff and helpful.

Self

8/10

Excellent

11 Mar 2026

Tina Octavia

Clean and quiet , but furniture in lobby area needs to be clean

6/10

Pleasant

10 Mar 2026

Ruben

Familia

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Teresa

It was a nice hotel and convenient to the freeway.

10/10

Exceptional

08 Mar 2026

Emily

The room was very clean and the hot tub was very relaxing. We enjoyed our stay and will recommend this the next time we know someone is traveling. The only thing I missed was a continental breakfast. I am not a big breakfast person, so something small available would have been nice. The supper menu was amazing!

Family

10/10

Exceptional

07 Mar 2026

ERIC

Hotel lobby had a slight stench smell.

Self

6/10

Pleasant

07 Mar 2026

Carla

When we walked in and for our whole stay - there was a weird smell. We assume it was the “pet friendly” smell.
The lemon water in the lobby looked like it had lemons from the day before and wasn’t iced. When asked if it was fresh - the front desk staff said they had no idea.
There were stains all over the carpet down the hallways and in the room.
It appeared that all the guests were on the 5th floor so the ice machine never had ice so we had to get it from another floor.
Definitely pack your own toiletries bc they were all mismatched samples and there was no conditioner. I ended up going to the store to get my own. When you fly, you count on the room having things - don’t count on it here.

Family

10/10

Exceptional

04 Mar 2026

Michele

Staff was excellent

6/10

Pleasant

03 Mar 2026

Carol

The kitchen was horrible, although they apologized it took over an hr to get 2 hamburgers and a salad. Then when they brought it out they forgot it was to go and then my husband had to wait an additional 15 min for a side order of Mac and cheese.

Family

10/10

Exceptional

01 Mar 2026

Angel

Great place

10/10

Exceptional

01 Mar 2026

Mirean

We Always have a Great Experience! We love it here, and its Highly Recommended. Thank You for always providing us with Great Service.

Business Partner

8/10

Excellent

01 Mar 2026

Kenneth

Got the job done for 1 airport nite

Partner

10/10

Exceptional

27 Feb 2026

Shadrach

Everything was too notch

4/10

Poor

27 Feb 2026

Amado

No AC no trash cans no towels ice machine ran out of Ice and they charge extra for breakfast 😔

10/10

Exceptional

24 Feb 2026

Connie

We have been staying here for the past two years and have always been happy with our stay. The staff is always so nice and helpful.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

John

I stayed for 3 nights. The lady that checked me in and out and the rest of the staff were great.

6/10

Pleasant

24 Feb 2026

Lacyn

The room the showers were a little small. Thank you. Karen was Amazing!!

Partner

10/10

Exceptional

23 Feb 2026

Chris

Great for price!

8/10

Excellent

22 Feb 2026

Shawn

Clean room and quiet!!
Buffet was decent and older lady was very sweet.

She seemed quite busy. Maybe water in the line vs serving it. Same with coffee. Easy yhen having a staff member running around

Friends_and_family Family

2/10

Poor

22 Feb 2026

Genoveva

Terrible!!! First, I had no phone or iron board in my room. Then there was no water. Somehow they had an issue with their water and it cut right in the middle of me taking a shower.

2/10

Poor

22 Feb 2026

Brianna

NA

10/10

Exceptional

22 Feb 2026

Jenny

Th staff are always friendly and helpful

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Luis

Rooms were cozy and beds and pillows were super comfy. Prices were great through Expedia. Elevators were not working well. And smells in the upper floors were not pleasant. Smelled old.

Family_with_children

8/10

Excellent

22 Feb 2026

brian preston

Great place need a few maintenance issues fixed very clean breakfast was good close some convenient to the airport

Family

10/10

Exceptional

22 Feb 2026

Sergio

The room was clean the staff was very friendly and accommodating. The airport shuttle service is a big plus. Overall, our stay was great!
Kudos to Patricia, in particular, she is very knowledgeable in her area of expertise and does an exceptional job managing the front desk.
Keep up the good work!!

Partner