Heritage Inn&Suites San Antonio Airport, Trademark

2/10

Poor

04 Jun 2026

courtney

Pulled into the driveway and instantly got the ick. Walked in to attempt check in and walked right back out. Sat in the car with my children and booked a different hotel. Definitely doesn’t match the pictures, and read through the reviews. I sure didn’t

Family_with_children

8/10

Excellent

02 Jun 2026

Tamra

It was a bed the room was made up well the carpet in the room was coming up like it had water damage or not put down properly. Easily someone could trip on the waves in the carpet if not careful. No odors the bathroom was clean so I was fine with everything. Thanks

6/10

Pleasant

02 Jun 2026

DIANA

Arriving was scary because MAPS brought us in the back road which was dark with decrepit buildings, tents and homeless people. Checking in was pretty cut and dry, no welcoming smiling faces. Walking towards the room the outside carpet smelled like urine. In the room the carpet felt damp and sticky. The sheets had some small dark spots on them. My husband woke up with bites all over him, not sure if something inside the room or something jumped on him from outside.
It's very unfortunate because this place is centrally located to entertainment like Seaworld, Zoo, beach, restaurants and nightlife. Also close to the airport. But I would never stay there again!

Partner

6/10

Pleasant

01 Jun 2026

Roger

I stayed two nights in a row and asked to have them clean room it wasn't done I was not pleased actually felt unappreciated total b.s.

2/10

Poor

31 May 2026

John

Got back to our room around 1130 at night and was greeted by baby roaches all over the nightstand, tv stand, and bathroom. Called immediately to front desk and refused to switch us to a different room because they are “sold out”. Asked what was going to be done then and was told I would get a reimbursement in the morning. When we went to check out and get our money back we were told by the front desk that only the manager could do this and that he is “very busy” and to email him. We sent the email about 13 days ago and still haven’t heard anything back. Don’t stay here scam.

Partner

8/10

Excellent

31 May 2026

Anthony and Donna

I was pleasantly surprised by how well located the property is to food and shopping. I will definitely stay again when the time comes.

Self

8/10

Excellent

31 May 2026

Jenna

The staff was nice and quick to fix things- the outside is showing its age but the inside is well renovated; beautifully updated and nice fridges and tvs and has a microwave! Very nice price as well for whats included.. however I think they forgot to out the mattress back on the box spring cause thats what the bed felt like...

Partner

4/10

Poor

31 May 2026

Claudia

Room was full of roaches, roaches in the walls, wood work, outlets, and dead roaches all over the carpet. A strong musty smell covered the room. I had my elder mom with me which was so unhealthy for her and me. I emailed the manager with no response yet.

Family

2/10

Poor

30 May 2026

Sawyer

The front desk man is strange and rude yelling at customers
The walls have holes and there is rust in the bathrooms
There is cockroach’s everywhere

Family

10/10

Exceptional

30 May 2026

Tammy

Very clean and helpful place close to alot of attractions. Staff friendly . Beds alittle uncomfortable but tolerable.

Family_with_children

6/10

Pleasant

30 May 2026

Yovanis

La propiedad está cerca del lugar donde visite. Pero la cama es muy rígida. Mucho ruido en las mañanas. Y algunas cucarachas. Lo demás bien

8/10

Excellent

28 May 2026

Gerrit

Very kind and helpful staff. Rooms and amenities were decent. Air conditioning was nice and parking was no problem

Self

2/10

Poor

27 May 2026

Jessica

I have 17 bites, all in the classic bed bug pattern after staying here. I pulled back the sheets and looked for signs when I got there, but now I'm finding out that I should have really looked along baseboards and cracks. The carpet was also very dirty (I took a shower the morning I left, got out, walked around, then stepped back in to grab my shampoo and conditioner and left dark footprints, that's how dirty the carpet was). Pillows were hard, bed sagged. I could handle all that, but the bed bug bites are a \"Don't risk it\" for me.

Self

4/10

Poor

26 May 2026

Douglas

When I checked in was given a room with another person already sleeping in it. Told the clerk and didn't seem to bother him. Hotel is old and it's not the greatest.

Self

6/10

Pleasant

26 May 2026

Hector

It's in the middle of all appointments, this definitely looks like you're pulling up to an apartment complex. If you're on the first floor you'll hear everyone walking and talking by your door. The pillows are trash

Friends_and_family Family

8/10

Excellent

26 May 2026

Daniel

Very friendly staff. Parking was difficult after dark due to limited spots. Overall I enjoyed the stay.

Self

2/10

Poor

25 May 2026

Kostya

This hotel may work if you only need a place to sleep for one or two nights and do not plan to spend much time in the room, but overall the stay was disappointing.

The room looked noticeably different from the photos online. Upon arrival, there was a wet and sticky spot on the carpet, which immediately made the room feel unclean. There was also a strong smell of dampness throughout the room, and we found a small cockroach in the bathroom during our stay.

One thing future guests should know is that the hotel can be quite noisy at night. We arrived around 11 PM and housekeeping was still actively cleaning rooms nearby, including playing music late at night. Throughout the night we could repeatedly hear housekeeping carts moving through the hallways, so light sleepers may have difficulty resting.

The bed and pillows were not very comfortable, and the air conditioner was extremely loud while running. There were also very few accessible power outlets in the room, which made charging devices inconvenient.

The mini fridge was another issue — food we stored overnight partially froze because the freezer section does not seem to be separated properly from the rest of the refrigerator.

That said, there were a few positives. The staff we interacted with were polite, parking was easy and always available, and the blackout curtains worked very well.

Partner

6/10

Pleasant

25 May 2026

Tim

Booking was an issue. they do not allow booking online direct with the hotel. You have to do it in person or through a 3rd party (Expedia or others). If you want to extend the stay in the same room, you again have to go through the 3rd party--can't go to the desk and use a credit card. You may or may not get the same room depending on the clerk.

6/10

Pleasant

24 May 2026

Fawzia

It was ok

4/10

Poor

24 May 2026

Erich

Not a bad place if you like cockroaches.

Self

8/10

Excellent

23 May 2026

Fred

Didn't care for the parking, just a little sketchy

Partner

6/10

Pleasant

22 May 2026

Danny

Everything was all right, except the Jacuzzi cold water

Partner

10/10

Exceptional

21 May 2026

Luverne

Renovated, accessible, affordable.

Family

2/10

Poor

21 May 2026

Kirt

The reviews do not address what we experienced. Bathroom had been updated but walls were FILTHY. Carpet was dirty and there was a 1ft by 7ft strip of carpet missing next to bed. Paint was chippex all over and the baseboards were dirty showing layers of old paint. The parking was sketch with smokers on curbs and several guys working on older cars.

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Javar

Everything was great

6/10

Pleasant

19 May 2026

BRENDA

Yes

Friends_and_family Friends

2/10

Poor

18 May 2026

Jessica

When I arrived noticed hotel was in a bad area of San Diego after I checked in I noticed bed was broken. Asked to move rooms was dismissed by front desk personnel. Woke up in the morning to cockroaches. Unsafe area.
Spend the extra money and stay somewhere safe and clean.

Friends

10/10

Exceptional

17 May 2026

kimberly

Everything was amazing but a couple cockroaches which I’m sure is normal for a motel

Friends_and_family Family

4/10

Poor

16 May 2026

Elizabeth

I walked in the room and was greeted by a big roach. The elevator was broken. The furniture was sparse.
Granted it was cheap and they did have decent coffee in the morning.

2/10

Poor

15 May 2026

Hector

Nobody was in the check in office when i messaged them that i will be a late check in and i never got to talk to any staff of the hotel. I had to get another hotel last minute

Partner

8/10

Excellent

13 May 2026

Crystal

Hotel was nice, especially for the price, and close to everything which was a big plus for us. Parking lot is a little tight but there were a lot of spaces.

Pretty clean for the most part, carpets need to be replaced as they had a weird feel if you had no socks/shoes on. Didn’t use the pool or onsite laundry but they did have them.

Only real downside is there was a mini fridge but no microwave and no hair dryer (that more of a my bad because I forgot to check to see if they had them in the amenities list before

Overall I would stay here again.

Self

2/10

Poor

13 May 2026

Melanie

The ac was broken, the door to the room next door didn't lock I put the dresser up next to it, I had 2 small children and the dresser had a huge chip of the marble missing and could of caused damage if they hit their head or anything in that matter. There was a bbq by the pool in which we thought was a community bbq and someone from a room came out and yelled at us for using it since it was theirs even though it was at the pool, Jacuzzi and table area. The Jacuzzi was not hot the toilet barely flushed and the sink smelled like sewer problems. Not a fun stay at all

Family_with_children

8/10

Excellent

12 May 2026

Roger

Nice clean room

Self

6/10

Pleasant

11 May 2026

Jonathan

Furnishings are beat up. Our \"queen bed\" was actually a double bed. Room did not have a closet. Hanging clothing had to hang in the bathroom. Bathroom door would not close. No lighting in bedroom at all. Only lighting was in the bathroom toilet and vanity area. You get what you pay for. AC was old dilapidated, noisy wall units. Buyer beware.

Partner

10/10

Exceptional

10 May 2026

Latrice

I really like the hotel
Was close to sea world and lots of eating places with in walking distance.

Family

2/10

Poor

10 May 2026

Kenneth

Roaches

Partner

6/10

Pleasant

10 May 2026

trevor

Room was fine but it’s time for some new carpet
Good location convenient to sea world and restaurants

Partner

2/10

Poor

09 May 2026

Mario

Noisy guests, the smell of weed filled the whole room, and the bed was horrible.

Partner

6/10

Pleasant

07 May 2026

George

Toiletries was low.

Partner

10/10

Exceptional

07 May 2026

Roger

Nice room and bed

Self

8/10

Excellent

06 May 2026

areli

It's perfect for spending the night when you have an early flight—super close to the San Diego airport. The rooms are clean and nice.

Friends

2/10

Poor

04 May 2026

Vanessa

People outside smoking, drinking all night screens from windows are falling off. Carpets are DISGUSTING. Showered my kids and they walked on the floor i looked at their feet and they were BLACK from all the dirt and gunck on the carpets. Im sure there were spots of blood in the bathroom and on the lamp shade. Clearly patched holes everywhere. Looked like dogs chewed up the bathroom doors. The phone didnt even work. Did not feel safe here that i checked out and booked elsewhere the same day i checked in.

Family_with_children

10/10

Exceptional

04 May 2026

Rahul

Area is kinda shady but the rooms are very clean and staff is cool.

2/10

Poor

04 May 2026

Dana

Infested with roaches

4/10

Poor

03 May 2026

Diane

AC was not working, window screen was falling off, carpet was really nasty. At night time there were men in the parking lot drinking alcohol and smoking weed. Honestly will not stay there again.

Friends_and_family Family

2/10

Poor

03 May 2026

Drew

This place is in a shady neighborhood. Expect shady people wandering around the parking lot all day and night, smoking and talking very loud. I slept like garbage hoping these people would shut up. The room was pretty disappointing and worn out. I won't be staying here again.

Self

6/10

Pleasant

03 May 2026

Zulema

Parking easy and secure. However there are loiters in the parking lot. And cramped space due to obstacles. Rooms are clean enough easy check in and out process.

Family

10/10

Exceptional

03 May 2026

Douglas

Parking was okay. AC worked. Bed was saggy but I didn't get a sore back from it.

Self

8/10

Excellent

02 May 2026

Walter

Nicely remolded room. Just wish they would have done the carpet as well. Bed very comfy, am quit at night.

Self

2/10

Poor

02 May 2026

Ryan

As soon as we got into our room, we saw cockroaches crawling on the floor. We left and stayed somewhere else.

6/10

Pleasant

30 Apr 2026

Melissa

The room was very clean and the staff was very nice.

Family

10/10

Exceptional

30 Apr 2026

Oscar

Clean room in an area close by eating spots. Really would recommend

Partner

2/10

Poor

29 Apr 2026

Kieran

Cockroaches in the room. Left after a few hours

Partner

2/10

Poor

28 Apr 2026

Tom

AVOID- 1 star lodging, was so bad, I went to another hotel.

Self

10/10

Exceptional

27 Apr 2026

Abel

The carpet needed a good cleaning but everything else was clean and efficient. I would stay there again.

Self

6/10

Pleasant

27 Apr 2026

Ulises E

N/A

Partner

10/10

Exceptional

27 Apr 2026

Arla

Very pleasantly surprised

Friends

8/10

Excellent

27 Apr 2026

Elaine

The facilities on the outside are okay, but the room was clean and comfortable. I have stayed there in the past and will stay there again

Self

6/10

Pleasant

26 Apr 2026

Nahela

Room was clean but didn’t have microwave :( it did have a fridge tho!

Partner

10/10

Exceptional

24 Apr 2026

Joleen

Room was clean and spacious. The bathroom was renovated and honestly had some of the best showers in a really affordable hotel. The place looks grungy from the outside, bed wasn’t very comfortable and had issues with the AC and tv but overall it was a good stay for the price. Bonus points for free parking too

Friends_and_family Friends

2/10

Poor

24 Apr 2026

Christopher

The rooms were dirty. Staff was rude. The parking situation was narrow and unsafe. Air conditioning kept going out.

Partner

4/10

Poor

23 Apr 2026

Shawn

Spend more

2/10

Poor

21 Apr 2026

Kelli

I didn’t even stay there. Had to switch hotels for safety reasons and uncertainty. Most pictures did not match, what was on internet. Pulled in, people down parking lot were bbq’ing and homeless all over. Did not see a pool at all, as hotel was between street and parking lot. Did not seem there would be enough room for one.
I would never stay here or recommend!!!

Family_with_children

6/10

Pleasant

21 Apr 2026

Benjamin

I was mixed about this review. The hotel is cheaper than most other hotels, but it is more of a motel, and the images didn't accurately portray the room we got.

Pros: It has wifi, it had ample parking, it has a pool and hottub that were clean, there is controllable air conditioning in the room, the fridge is decently sized

Cons: I did not know they made pillows that small for sleeping (maybe 12\"x16\"), the shower water temp fluctuated constantly, the night staff were very slow to check us in (they saw us and waited almost 5 minutes before helping us), we found a cockroach in the room (the door didn't seal all the way around

Partner

2/10

Poor

20 Apr 2026

Alesia

Parking lot were full of people associated with the property. I confirmed 2 rooms only 1 was recorded. Then I tried to call Expedia multiple times because the representative would not speak and only concerned with taking my information first before he would have a conversation and then did nothing.

Family

10/10

Exceptional

19 Apr 2026

Sarah

I definitely recommend very clean. Excellent close to the beach.

6/10

Pleasant

19 Apr 2026

Cesar

Lady that checked us out was nice, guy that checked us in at night was quite rude, AC wasnt working 100

10/10

Exceptional

18 Apr 2026

Stephanie

Room was very clean but the property itself needs some cleaning up and aesthetic improvements. Carpet definitely needs to be renovated. Good spot for the price an easy access to the highway.

8/10

Excellent

18 Apr 2026

kimberly

Yes

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

STEVEN PAUL

Got bed bugs

Self

6/10

Pleasant

17 Apr 2026

Guy

It is as basic as it can get. There was no table lamp in the room, just overhead lighting. No coffee in the room and not in the lobby until 7 am. No microwave or really anything but a small refrigerator. It served my purpose as a single because it was very geographically near the people I was visiting, but otherwise it had little to commend it.

Self

8/10

Excellent

16 Apr 2026

Melissa

Everything was working properly and in good condition.

Family

10/10

Exceptional

16 Apr 2026

Yadian

Excelente, it's very accessible for sea world, and too many other place for dinning, it's very good location

Partner

8/10

Excellent

15 Apr 2026

Lolita

The staff was nice and the room was clean it’s just the carpets were disgusting

10/10

Exceptional

14 Apr 2026

Kimberly

Clean room

6/10

Pleasant

13 Apr 2026

Bruna

Location is good, staff were excellent… just the room itself was very basic and nothing fancy but it was clean.

10/10

Exceptional

12 Apr 2026

Ronen

Parking easy and secure

Self

6/10

Pleasant

11 Apr 2026

Derek

For being one of the more affordable options in the area it worked, and I was out of the room most of the day. It’s a bit older, and not in the best condition. The bed and pillows were rough, but if you’re looking for an affordable option and not going to be around much, I’d still recommend.

Self

8/10

Excellent

11 Apr 2026

Andrew

Room, bathroom, and pool were very very clean. Parking lot was run down and there were a lot of random grills throughout the property. Staff was very friendly. Great location, and in my honest opinion, very good bang for your buck. Also- great water pressure in the rooms! Would stay again. 7/10!

Family

2/10

Poor

11 Apr 2026

Susana

Not worth the price:
1. Carpet was extremely dirty and smelly
2. There were residues of “something” in the bed
3. The safety is questionable. We arrived and there were several cops detaining someone from a room. We googled the property and this is a common incident
4. At ALL times outside our room by the parking lot there were different people smoking marihuana.
5. Mattress terrible, sheets worn out.
6. On the positive side the bathroom was renewed and very clean. New towels

4/10

Poor

10 Apr 2026

Janet

This motel is cheap for a reason. Very old and rundown place on a noisy street corner. Would not recommend.

Family

8/10

Excellent

10 Apr 2026

Stephanie

The front desk staff was AMAZING. Very kind and welcoming. Our room was comfortable and it wasn’t filthy but there was a dead bug in the car and a tuft of hair in the bathroom, that was kinda gross. Otherwise a comfortable stay.

Partner

4/10

Poor

09 Apr 2026

SAKO

AC worked fine

Self

10/10

Exceptional

08 Apr 2026

Orlin

Clean room

10/10

Exceptional

06 Apr 2026

Jalissa

It was nice,

Self

6/10

Pleasant

06 Apr 2026

Mirna

Yes

4/10

Poor

06 Apr 2026

TEK FOH

Check in is strictly at 3:00 pm which ended up with a long line waiting for checking in.
That is frustrating.
If the hotel is trying to collect money for early check in by 1/2 hour or so, it will be bad for customers.

2/10

Poor

05 Apr 2026

Dominique

I would NOT recommend staying at Heritage Inn in San Diego. Our experience was extremely disappointing from start to finish. The room was dirty and looked nothing like the photos online. To make matters worse, we actually caught cockroaches on video crawling in our shower, completely unacceptable and honestly disgusting.

On top of that, the neighbors were extremely loud, blasting music late into the night. When we called the front office to report it, the gentleman who answered seemed completely uninterested and disregarded our request to contact them again to turn the music down. There was no effort made to address the issue or make our stay more comfortable.

Another confusing and frustrating aspect was that the hotel advertises itself as pet-friendly, yet their “golden rule” states that pets cannot be left unattended in the room or you risk being kicked out. I’ve never stayed at a hotel where you weren’t allowed to briefly leave your pet in the room. While I would never leave my pet all day, it would have been nice to step out for an hour to enjoy dinner. I even came prepared with a kennel and a camera for safety and monitoring. They did allow it this one time after I brought up my concern, but it still didn’t feel very pet-friendly in my opinion.

Overall, the entire experience was far from what we expected. Between the unsanitary room, cockroaches, noisy neighbors, confusing pet policy, and lack of customer service, we felt uncomfortable and decided to leave early.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Candy

Alot of mess and junk around property

10/10

Exceptional

05 Apr 2026

TEK FOH

Had a nice renovated room.
However, the sliding door to the shower keeps rolling to prevent the door to be closed when taking a shower.
Need to put a folded hand wash towel to wedge between the sliding glass doors to prevent it from opening.
Otherwise, it’s a decent hotel for the price and lots of eating places close by.

Friends

8/10

Excellent

04 Apr 2026

Stefan

Had everything I needed. Free parking, free wifi, Ice machine, hot jacuzzi, clean bathroom with hot water. The mattress wasn’t great but overall for the money I’d stay there again.

Self

4/10

Poor

03 Apr 2026

tom

weather control good but there are cockroaches in the bathrm.
Door wont lock so I was forced to change room after UNPACK!!!

Self

2/10

Poor

02 Apr 2026

Rafael

Walked into our room and the smell was SOOOO UNBEARABLE!! We immediately went to see if there was another and there wasn't. The attendant was helpful and courteous. That was the only good thing about that.

Partner

8/10

Excellent

01 Apr 2026

Andrew

I appreciate the fact that they have been fixing the place up.

Partner

10/10

Exceptional

01 Apr 2026

Arnold Cindy

A little of road during rush hour but you can open another gate and make it easy to get in

Partner

6/10

Pleasant

01 Apr 2026

Curtis

Clean room, decent parking, and close to the beach

10/10

Exceptional

31 Mar 2026

Roger

Clean room

8/10

Excellent

31 Mar 2026

Jill

Nice clean room, friendly helpful staff. Nice pool & hot tub. Area around pool / hot tub could use a good cleaning (old cigarette butts, etc. Could use a good power washing). Good value though for the cost.

Self

2/10

Poor

31 Mar 2026

Sonia

Parking was good.It's kind of full rooms.Bathroom was clean carpenter needs to be cleaned. The beds they
Need to be change bids are awful. I will never stay there

Friends_and_family Family

4/10

Poor

31 Mar 2026

Preston

Not nice, don’t stay

Friends_and_family Family