Heritage Inn&Suites San Antonio Airport, Trademark

2/10

Poor

21 Apr 2026

Kelli

I didn’t even stay there. Had to switch hotels for safety reasons and uncertainty. Most pictures did not match, what was on internet. Pulled in, people down parking lot were bbq’ing and homeless all over. Did not see a pool at all, as hotel was between street and parking lot. Did not seem there would be enough room for one.
I would never stay here or recommend!!!

Family_with_children

6/10

Pleasant

21 Apr 2026

Benjamin

I was mixed about this review. The hotel is cheaper than most other hotels, but it is more of a motel, and the images didn't accurately portray the room we got.

Pros: It has wifi, it had ample parking, it has a pool and hottub that were clean, there is controllable air conditioning in the room, the fridge is decently sized

Cons: I did not know they made pillows that small for sleeping (maybe 12\"x16\"), the shower water temp fluctuated constantly, the night staff were very slow to check us in (they saw us and waited almost 5 minutes before helping us), we found a cockroach in the room (the door didn't seal all the way around

Partner

2/10

Poor

20 Apr 2026

Alesia

Parking lot were full of people associated with the property. I confirmed 2 rooms only 1 was recorded. Then I tried to call Expedia multiple times because the representative would not speak and only concerned with taking my information first before he would have a conversation and then did nothing.

Family

10/10

Exceptional

19 Apr 2026

Sarah

I definitely recommend very clean. Excellent close to the beach.

6/10

Pleasant

19 Apr 2026

Cesar

Lady that checked us out was nice, guy that checked us in at night was quite rude, AC wasnt working 100

10/10

Exceptional

18 Apr 2026

Stephanie

Room was very clean but the property itself needs some cleaning up and aesthetic improvements. Carpet definitely needs to be renovated. Good spot for the price an easy access to the highway.

8/10

Excellent

18 Apr 2026

kimberly

Yes

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

STEVEN PAUL

Got bed bugs

Self

6/10

Pleasant

17 Apr 2026

Guy

It is as basic as it can get. There was no table lamp in the room, just overhead lighting. No coffee in the room and not in the lobby until 7 am. No microwave or really anything but a small refrigerator. It served my purpose as a single because it was very geographically near the people I was visiting, but otherwise it had little to commend it.

Self

8/10

Excellent

16 Apr 2026

Melissa

Everything was working properly and in good condition.

Family

10/10

Exceptional

16 Apr 2026

Yadian

Excelente, it's very accessible for sea world, and too many other place for dinning, it's very good location

Partner

8/10

Excellent

15 Apr 2026

Lolita

The staff was nice and the room was clean it’s just the carpets were disgusting

10/10

Exceptional

14 Apr 2026

Kimberly

Clean room

6/10

Pleasant

13 Apr 2026

Bruna

Location is good, staff were excellent… just the room itself was very basic and nothing fancy but it was clean.

10/10

Exceptional

12 Apr 2026

Ronen

Parking easy and secure

Self

6/10

Pleasant

11 Apr 2026

Derek

For being one of the more affordable options in the area it worked, and I was out of the room most of the day. It’s a bit older, and not in the best condition. The bed and pillows were rough, but if you’re looking for an affordable option and not going to be around much, I’d still recommend.

Self

8/10

Excellent

11 Apr 2026

Andrew

Room, bathroom, and pool were very very clean. Parking lot was run down and there were a lot of random grills throughout the property. Staff was very friendly. Great location, and in my honest opinion, very good bang for your buck. Also- great water pressure in the rooms! Would stay again. 7/10!

Family

2/10

Poor

11 Apr 2026

Susana

Not worth the price:
1. Carpet was extremely dirty and smelly
2. There were residues of “something” in the bed
3. The safety is questionable. We arrived and there were several cops detaining someone from a room. We googled the property and this is a common incident
4. At ALL times outside our room by the parking lot there were different people smoking marihuana.
5. Mattress terrible, sheets worn out.
6. On the positive side the bathroom was renewed and very clean. New towels

4/10

Poor

10 Apr 2026

Janet

This motel is cheap for a reason. Very old and rundown place on a noisy street corner. Would not recommend.

Family

8/10

Excellent

10 Apr 2026

Stephanie

The front desk staff was AMAZING. Very kind and welcoming. Our room was comfortable and it wasn’t filthy but there was a dead bug in the car and a tuft of hair in the bathroom, that was kinda gross. Otherwise a comfortable stay.

Partner

4/10

Poor

09 Apr 2026

SAKO

AC worked fine

Self

10/10

Exceptional

08 Apr 2026

Orlin

Clean room

10/10

Exceptional

06 Apr 2026

Jalissa

It was nice,

Self

6/10

Pleasant

06 Apr 2026

Mirna

Yes

4/10

Poor

06 Apr 2026

TEK FOH

Check in is strictly at 3:00 pm which ended up with a long line waiting for checking in.
That is frustrating.
If the hotel is trying to collect money for early check in by 1/2 hour or so, it will be bad for customers.

2/10

Poor

05 Apr 2026

Dominique

I would NOT recommend staying at Heritage Inn in San Diego. Our experience was extremely disappointing from start to finish. The room was dirty and looked nothing like the photos online. To make matters worse, we actually caught cockroaches on video crawling in our shower, completely unacceptable and honestly disgusting.

On top of that, the neighbors were extremely loud, blasting music late into the night. When we called the front office to report it, the gentleman who answered seemed completely uninterested and disregarded our request to contact them again to turn the music down. There was no effort made to address the issue or make our stay more comfortable.

Another confusing and frustrating aspect was that the hotel advertises itself as pet-friendly, yet their “golden rule” states that pets cannot be left unattended in the room or you risk being kicked out. I’ve never stayed at a hotel where you weren’t allowed to briefly leave your pet in the room. While I would never leave my pet all day, it would have been nice to step out for an hour to enjoy dinner. I even came prepared with a kennel and a camera for safety and monitoring. They did allow it this one time after I brought up my concern, but it still didn’t feel very pet-friendly in my opinion.

Overall, the entire experience was far from what we expected. Between the unsanitary room, cockroaches, noisy neighbors, confusing pet policy, and lack of customer service, we felt uncomfortable and decided to leave early.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Candy

Alot of mess and junk around property

10/10

Exceptional

05 Apr 2026

TEK FOH

Had a nice renovated room.
However, the sliding door to the shower keeps rolling to prevent the door to be closed when taking a shower.
Need to put a folded hand wash towel to wedge between the sliding glass doors to prevent it from opening.
Otherwise, it’s a decent hotel for the price and lots of eating places close by.

Friends

8/10

Excellent

04 Apr 2026

Stefan

Had everything I needed. Free parking, free wifi, Ice machine, hot jacuzzi, clean bathroom with hot water. The mattress wasn’t great but overall for the money I’d stay there again.

Self

4/10

Poor

03 Apr 2026

tom

weather control good but there are cockroaches in the bathrm.
Door wont lock so I was forced to change room after UNPACK!!!

Self

2/10

Poor

02 Apr 2026

Rafael

Walked into our room and the smell was SOOOO UNBEARABLE!! We immediately went to see if there was another and there wasn't. The attendant was helpful and courteous. That was the only good thing about that.

Partner

8/10

Excellent

01 Apr 2026

Andrew

I appreciate the fact that they have been fixing the place up.

Partner

10/10

Exceptional

01 Apr 2026

Arnold Cindy

A little of road during rush hour but you can open another gate and make it easy to get in

Partner

6/10

Pleasant

01 Apr 2026

Curtis

Clean room, decent parking, and close to the beach

10/10

Exceptional

31 Mar 2026

Roger

Clean room

8/10

Excellent

31 Mar 2026

Jill

Nice clean room, friendly helpful staff. Nice pool & hot tub. Area around pool / hot tub could use a good cleaning (old cigarette butts, etc. Could use a good power washing). Good value though for the cost.

Self

2/10

Poor

31 Mar 2026

Sonia

Parking was good.It's kind of full rooms.Bathroom was clean carpenter needs to be cleaned. The beds they
Need to be change bids are awful. I will never stay there

Friends_and_family Family

4/10

Poor

31 Mar 2026

Preston

Not nice, don’t stay

Friends_and_family Family

4/10

Poor

29 Mar 2026

Perla

They had bugs

Friends_and_family Family

2/10

Poor

29 Mar 2026

Jeffrey

The carpet was actually sticky. There was prostitution going on next to my room. The walls were the thinnest I’ve ever been in. I didn’t feel safe at this place. Do not book here. You’ve been warned

Self

2/10

Poor

25 Mar 2026

Zoe

You get what you pay for I guess. Not a great location for walking. Great staff. Not clean. Had to find another place because we found a bed bug.

Partner

10/10

Exceptional

25 Mar 2026

Roger

Nice room

10/10

Exceptional

25 Mar 2026

Laurel

Very nice stay and staff was very pleasant and easy to deal with

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Denise

The website says pets are ok for a fee but on arrival we were told no pets. They did let us stay because of the website stating pets are ok.
The rooms are very run down and in need of a serious refurbish. Very stinky carpet. Its basically a bare bone hotel that needs updating.

4/10

Poor

24 Mar 2026

monica

There were little roaches and babies on our 2nd day we saw them and had to empty our bags and shake everything. Carpet was old like 89’s but looks like they were slowly doing renovations. It was cheap though but so were many of the guests.

Partner

10/10

Exceptional

24 Mar 2026

Celina

Clean , very convenient to near by stores n places to eat , highly recommend

Partner

4/10

Poor

23 Mar 2026

Gerardo

Dirty carpet, staff was great but hotel needs alot of work.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Pedro

Great and easy way to check in and out!

Partner

2/10

Poor

23 Mar 2026

Melissa

The receptionist was a rude. Gave me a room with dirty bed, no shower curtin, no towels, no trash bin. Was the most disgusting place. Don't ever go there

Self

10/10

Exceptional

21 Mar 2026

robert

Very nice property. Employees were very kind

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Robyn

Super close to Seaworld and Beaches including Belmont Beach. It's not the newest on the outside so at first I was concerned but the inside was fantastic and staff was great and everything inside was very clean and nice. Didn’t even go look at pool so can't say anything either way there. Free paking and so close to the things we were going made this property perfect for us.

Family_with_children

2/10

Poor

19 Mar 2026

Alisha

There are places nearby but be careful of bed bugs & roach families.

4/10

Poor

17 Mar 2026

Stacey

Looks to be deep in the middle of a much needed remodel and our room was pretty rough.

CONS: Oily stained carpet (the kind that makes you keep socks on at all times!), dresser had been removed, all lamps had been removed, frighteningly old air unit, no hairdryer, requested $100 cash deposit

PROS: price, good shower pressure, REALLY nice maintenance guy who secured us a lamp and a hairdryer on day 2. The general area is fairly industrial but walkable to grocery store, CVS, coffee shops, and casual restaurants

4/10

Poor

17 Mar 2026

Lidia

If you want to get a good night sleep, it won't be here. Walls are super thin with guest smoking and noises eveywhere. Rug looked dirty and dark stained like it was molded from water.

Partner

8/10

Excellent

16 Mar 2026

Cherrie

The room was clean and had daily maid service. The front desk staff was always friendly and helpful. The location was near grocery stores and restaurants, and the neighborhood seemed safe at night. My only complaint would be the terribly loud heater which I had to use at night.

10/10

Exceptional

16 Mar 2026

Danny

Conveniently located, easy parking. Nice staff, reasonable rates.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Lucy

Lots of conveniences nearby - Dennys, CVS, etc

Self

2/10

Poor

15 Mar 2026

lila

It was misleading and awful. The room was so dank and oppressive and awful. Not like the pics or description at all. There were no lamps by bed. The one overhead light could only be accessed by getting up. The carpet was disgustingly with stains and there was a Chemical smell that was overpowering. As though masking mold. I had to leave asap. Fortunately the front desk staff said the would refund us considering it was a health issue. And for the price this was then worst hotel room.

Partner

6/10

Pleasant

15 Mar 2026

chakkaphan

Better than its use to be

Family_with_children

6/10

Pleasant

13 Mar 2026

Richard

This motel was very conviently located to Ocean Beach and to the airport. Free parking was a good amenity. The room was very clean. but...
There were only two very small pillows on the bed. There was no extra blanket. The refrigerator was very loud when cycling on and off. There was one small chair to sit on, but no table. There was no coffee maker as promised. The bed was full - honestly i don't remember but I think it was listed as a queen. There was a TV with a few channels, but overall the amenities were very poor. I don't think I would stay there again, though it was admittedly inexpensive. In this case, I guess you get what you paid for.

6/10

Pleasant

12 Mar 2026

Brian

Staff was mid. No energy. Which is what I would expect from the area. Jus staying here because it’s a few blocks away from the perchanga area

Partner

2/10

Poor

11 Mar 2026

Eric

Discussing cold water and roaches in room

Partner

2/10

Poor

06 Mar 2026

Ross

Roaches

10/10

Exceptional

05 Mar 2026

Jorge

Great!

8/10

Excellent

05 Mar 2026

Roger

Nice bed

Self

10/10

Exceptional

04 Mar 2026

Aldo

Comfortable beds

Self

6/10

Pleasant

02 Mar 2026

Travis

It was just fine clean and very affordable. Nice not to pay for parking.

8/10

Excellent

02 Mar 2026

John

Good clean and newly renovated rooms, the one thing I don’t like is the access to the rooms are all from outside walkways and it’s a 4 story building with only one elevator that’s really old and a little scary. Other than that my stay was ok and it’s close to the airport and sea world

Self

2/10

Poor

01 Mar 2026

Gerardo

I am giving this stay a 1 star because there was roaches in the bathroom and on top of the dressers. Another minor inconvenience was how the water from the shower head was luke warm and would never get hot.

Partner

6/10

Pleasant

01 Mar 2026

Jose

Staff was great. I really appreciated the fridge.

8/10

Excellent

28 Feb 2026

Roger

No room had bugs in bathroom

2/10

Poor

28 Feb 2026

Kotie

The room consisted of a bed, a small fridge,and small table. One outlet didnt work. The hot water was hit or miss depending on what time you wanted to shower. When mentioned to staff i was told they have 1 water heater per building. Checked the bed over at the beginning of the stay and saw what could have resembled bed bug past... there was a mattress cover so thought it would be fine. Each night experienced a bite here and there but figured maybe it was mosquitos.
After packing to depart a bed bug was found crawling on a brown bag we had in the room. When mentioned to staff at checkout they didnt seem surprised and gave a business card to contact manager. I sent 2 emails and text messages to the information on the card and have not received followup.
Would not recommend

Partner

10/10

Exceptional

27 Feb 2026

Kaitlyn

Staff was nice and the room was clean.

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Marlene

They was only one chair for four person room and no where to put your luggage at besides on the bed no paper or Bible in the room. Could have noticed where the vending machine are and ice machine no signs on where the pool was at

Business

8/10

Excellent

27 Feb 2026

Bryan

Rooms are clean, they must have just painted the room, cause there was no shelf in the bathroom or hangers in the room at all.

6/10

Pleasant

26 Feb 2026

Jennifer

The carpets in the rooms are really dirty and gross and need to be replaced immediately

Self

8/10

Excellent

25 Feb 2026

Roger

Room nice Bugs in the bathroom not so nice

Self

6/10

Pleasant

24 Feb 2026

GARY

The heater /ac was either to hot or cold the thermostat was not working properly

At the continental breakfast at 8:00 am they were out of eggs, bacon, potatoes
Asked the worker if they were going to put out anymore she said she was cooking but after 20 minutes still no food
We had to go get food elsewhere
This was very disappointing

Family

8/10

Excellent

23 Feb 2026

Rameshu

It’s good

8/10

Excellent

23 Feb 2026

Roger

Yes

Self

4/10

Poor

23 Feb 2026

Ricardo

ROACHES, sticky carpet and thin walls.

Stayed in and \"updated/remodeled\" room. Upon first impression it seemed okay for the price (somewhat more affordable than other options). Left our bags and went out for the day. Returned late night to then realize that the carpet was not just dirty, but sticky. Decided it was late and too tired to let it bother us too much.

The next night we brought pizza to eat. Left the box on top of the microwave with a few slices. Just over 2 hours had gone by (while we watched TV), I got up to heat up another slice, but when I opened the box dozens of roaches scattered.

Went to the front desk to let them know of our experience and was told that unfortunately they dindt have other rooms available and

2/10

Poor

23 Feb 2026

Danger

Baby roach was in the bathroom. It tried crawling into the room before I killed it.

Partner

2/10

Poor

23 Feb 2026

Maria

The bed was so uncomfortable, definitely not going back

2/10

Poor

22 Feb 2026

Monika

It was dirty. We found dirty socks from previous guest and fleas or bedbugs as I was bitten all over. I can attach pictures if I may.

Partner

6/10

Pleasant

22 Feb 2026

guadalupe

No what I expected the building looks old it likes the pictures

10/10

Exceptional

21 Feb 2026

Yasmin

Nice staff and the room was clean.

10/10

Exceptional

20 Feb 2026

Debbie

The room was clean, spacious & had everything we needed

Friends_and_family Friends

8/10

Excellent

19 Feb 2026

Mario

The only thing is the beds should be changed

8/10

Excellent

19 Feb 2026

Bree

The room was very clean, which was much appreciated!

2/10

Poor

19 Feb 2026

Janice

Cockroachs everywhere.

4/10

Poor

19 Feb 2026

Lee

They didn't extend stay cause I wouldn't let folks loudtslk outside my door and a few other odds and ends

6/10

Pleasant

17 Feb 2026

Christina

Room was not in good condition, service spots of paint everywhere, looked more like a storage room than anything. No hot water our whole stay, no hair dryer, no little table in room. Spend the extra money and go elsewhere.

Partner

8/10

Excellent

17 Feb 2026

Rick

Upon arriving at the Hotel I was greeted by a very nice friendly desk manager and a very nice pretty young lady that promptly got my room card and my necessary signature done. They explained where I could park my oversized truck and trailer which was close to my room.
The room was clean modern and all the amenities were at hand !

Self

10/10

Exceptional

15 Feb 2026

Anton

Renovated rooms. Hard to find better for such money

Leisure Family

2/10

Poor

15 Feb 2026

Dijon

I had an extremely disappointing and unsettling experience at Heritage Inn San Diego. Upon entering our room on February 14, we immediately noticed a beetle on the bed. After taking a closer look, we discovered multiple bugs throughout the room — on the bed, TV stand, inside the drawers, around the coffee machine (which still contained old coffee), and in the corners of the room.

The room was clearly unsanitary and poorly maintained. The presence of insects in so many areas made it feel unsafe and unclean. We did not feel comfortable staying even for 2 minutes. We immediately returned the keys to the front desk and had to find alternative accommodations on Valentine’s Day, which was both stressful and upsetting.

Cleanliness is the bare minimum expectation when booking a hotel, and unfortunately this property failed significantly in that regard. I cannot recommend staying here based on our experience.

THUMBS DOWN !

8/10

Excellent

15 Feb 2026

Marian

Clean, quick and easy.

Partner

8/10

Excellent

12 Feb 2026

Eun Ae

Very kind.

2/10

Poor

12 Feb 2026

Carlos

got refunded

2/10

Poor

12 Feb 2026

Makee

power went out the whole night, i tried to get refunded because they’re supposed to have a back up generator, but i didn’t get refunded and they blamed it on SDGE

Business Self

8/10

Excellent

11 Feb 2026

Bailee

We had a good stay. Easy check in/out, clean room, comfortable bed, shower / water pressure was good, convenient location to many places, and felt safe in the neighborhood. Would stay again.

Leisure Partner