La Quinta Inn By Wyndham Ih-10 West San Antonio Tx

4/10

Poor

23 Apr 2026

Virginia

We booked this hotel based on proximity to our medical needs. We have never stayed at a La Quinta before and we won't again. This hotel has a good location, booking was simple. If you want clean or have an expectation for things in the room to work this is not the hotel for you.

Family

2/10

Poor

21 Apr 2026

rojiny

This place is dark and dirty. I had to leave the same night. Luckily I was refunded my stay. If your traveling alone or with kids, I would not recommend this place it seems very unsafe.

Self

2/10

Poor

20 Apr 2026

Alejandro

Worst La Quinta I never see

Partner

4/10

Poor

20 Apr 2026

Rebecca

you get what you pay for. the rooms had a mildew odor. the place needs lots of cleaning inside and outside. there are groups of homeless people hanging around the property. It gets really loud all day everyday that I stayed. The staff was at least nice.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Luis

Good hotel reasonably priced

Self

2/10

Poor

05 Apr 2026

Luke

Absolute horror show! Arrived on site and showed to our rooms both absolutely stunk of cigarettes. No idea what the 40 dollar deposit is for if some of the non smoking rooms are in that state. Was shown to another room right outside the ice machine. The ice machine was so loud nobody could sleep through that even with the door shut also the security lock on the door didn’t work. We’re shown to eventually our room which had the fire alarm pulled off the wall and exposed cabling. Managed to sleep the night despite one of the pillows having an awful odour to it. Woke up to have a shower ran the water to find yellow residue coming out the tap so that’s a no go. Also the bed looked to have stains on it which we only saw once we left. Went down for breakfast and the lack of options was a real issue. Ended up not having breakfast at the hotel. Felt very dismissed by the hotel staff when we had an issue with the room. I think some customer service and manners lessons are needed. An awful stay wouldn’t recommend to anyone.

Family

2/10

Poor

30 Mar 2026

Jose Rolando

The staff was rude and the location is not how it's advertised.
Added extra fees for 2 small dogs that was additional to deposits.
Terrible experience

6/10

Pleasant

30 Mar 2026

Vanessa

Easy parking floors were dirty which made it an issue since I was traveling with 2 small children

Family_with_children

10/10

Exceptional

28 Mar 2026

Art

Very satisfied

4/10

Poor

24 Mar 2026

Javier

Esta a un lado del freeway por lo tanto toda la noche hay mucho ruido de los vehiculos. La habitacion muy sucia, los muebles llenos de polvo, sabanas y almohadas sucias y con cabellos, piso muuuy sucio, refrigerador con moho. El aire acondicionado casi no enfria y hace mucho ruido.

Family_with_children

6/10

Pleasant

23 Mar 2026

Michelle

It was alrighty went smoothly juat be prepared to leave a cash deposit when you check in

Friends_and_family Family

4/10

Poor

22 Mar 2026

roel

No

Partner

4/10

Poor

21 Mar 2026

Mercedes

good staff

Pet

10/10

Exceptional

20 Mar 2026

Jennifer

Yes there was.

Friends

2/10

Poor

19 Mar 2026

Valeria

I had a terrible experience at this hotel and would not recommend staying here. We checked in around 11 PM and ended up leaving by 1 AM because of how bad everything was.

First, there was a moldy waffle left inside the microwave, which was absolutely disgusting and made us question the cleanliness of the entire room. The phone in the room didn’t even have dial buttons, so contacting the front desk wasn’t possible.

On top of that, the room was extremely cold and the heater did not work at all. To make matters worse, the guests in the room next door were very loud and partying late into the night, and there was no way to report it.

Overall, this stay was unacceptable. We couldn’t even stay more than two hours. Definitely not worth the money or the inconvenience.

Partner

4/10

Poor

16 Mar 2026

Guadalupe

There are a few gas stations, restaurant an a Wal-Mart.

Friends

2/10

Poor

15 Mar 2026

amy

Deposit required of 40.00. , room felt unsafe as door wouldn’t close correctly. Room smelled like urine and bed comforters dirty. Restroom had moldy walls and had words written on the walls . Reminded me of an old gas station bathroom. Also infested with roaches . Definitely do not recommend.

Friends_and_family Family

2/10

Poor

12 Mar 2026

Georgina

N/a

Partner

8/10

Excellent

28 Feb 2026

Jesus

The door lock was broken

2/10

Poor

28 Feb 2026

lydie

Price was fabulous. Area is scary and hotel is dirty all over on the outside.

For a quick budget trip it 👍. But arrive with above expectation.

Self

8/10

Excellent

22 Feb 2026

GEOFFREY

Clean cheap room. Just what i was looking for.

Friends

2/10

Poor

20 Feb 2026

Cynthia

The door lock in my room was broken and didn’t work. The door itself looked like it had been kicked in. The room was not the cleanest. Outside of one of the room's someone was feeding cats there was food all over the place, it was dirty and it smelled. The front desk was nice enough to change rooms but I do not recommend staying there. It over all looks like they rent the rooms like for extended stays.

Friends_and_family Friends

2/10

Poor

16 Feb 2026

gerardo

Fatal el cuarto ya estaba muy viejo, la silla rota, el baño le faltaba mucha limpieza.. y apestaba a marihuana.. una remodelación no le vendría nada mal.

Partner

2/10

Poor

15 Feb 2026

Trey

The whole property is in bad shape. Electrical wires hanging down in stairwells. Dirty is an understatement. Literally the definition of a roach motel. No WIFI.. The pictures don't depict the condition. I had to make a last minute reservation, and after seeing the condition I asked for a refund. No refunds for unstayed in room. I literally walked in my room and walked right back out! Do Not Stay Here!!!! Way better and safer options available. Do better LaQuinta!

Business Self

4/10

Poor

08 Feb 2026

Allison

Room had holes in the wall, trim was coming off. The breakfast they had was only like cereal and waffles, no hot breakfast. Staff was nice it was just the hotel needs some love.

2/10

Poor

06 Feb 2026

Kelly

Whole situation. Was not there even an hour in my room. Not a great area, but room not even finished, lock on door was not secure and people in area of hotel; best way to put it( no cars around, loud, crude, and violent talk).
I even told them to keep my room money; but my dogs2 I paid for, but we’re not there yet, and would not give my money back.

Business Partner

4/10

Poor

04 Feb 2026

Tim

Floor was dirty walking on it barefoot left your feet black with dirt. Breakfast in reality was 1 waffle maker and some bread very disappointing

Partner

2/10

Poor

13 Jan 2026

Daniela

The room was dirty, had food on the floor, broken glass

2/10

Poor

06 Jan 2026

Brenda

We were told we would be charged a $40 fee for the chihuahua we had with us, plus a $40 refundable deposit. We were actually charged $40 + $80. (Thankfully, the $80 was eventually refunded.) They originally told us both our rooms would be upstairs, but then they put my mom and her dog in a downstairs room that was obviously not normally rented out. There were missing and loose tiles (Mom tripped over them 3 times overnight), not all the lights worked, and the coffeemaker didn't work. Additionally, the staff was not friendly.

4/10

Poor

06 Jan 2026

Thomas

The first room I had water penetration in the bathroom. In the middle of the night I got up to use the restroom and stepped in something wet. I only hoped that it was water and not something else. Upon further inspection I noticed that many of the floor tiles were cupped and separated indicating this was an ongoing problem. The next morning I went to manager and he took a look and stared at the problem as if it was the first time he were seeing it. He was very accommodating and offered me a different room, which I took. However, that one had its own concerns; no hot water for shower, and the privacy shade on the front window would not go down all the way.

Friends_and_family Family

2/10

Poor

04 Jan 2026

Michael

Area seemed very unsafe

2/10

Poor

31 Dec 2025

Elizabeth

Horrible the floor planks were lifted off the ground the shower was dirty the bed was not suaves to the wall really dirty and dusty

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Elsa

I did not stay for breakfast

Business

2/10

Poor

18 Dec 2025

MARIBEL

After I paid they tell me the deluxe room was upstairs and he put us in smoking room that smelled like an ashtray and infested with bedbugs

8/10

Excellent

18 Dec 2025

Erica

Parking eas great. Room was cute but eas dirty. Walls had smears of "stuff" but beds and bathroom clean! Ample lighting which i loved!

10/10

Exceptional

17 Dec 2025

April

Great service

Friends_and_family Family

2/10

Poor

14 Dec 2025

Linda

The whole room look disgusting from the beginning. Normally La Quinta hotels are nice and clean. If I could upload pictures on here I would. Never in my life would I thought I’d find feeling bed bugs. Terrible experience late at night with my kids just to have to run out in the middle of the night. Had to find the next hotel available. Customer service was the worse when I tried telling them about the issue. I guess it happens all the time bc “Gary” seemed pretty calm about it!

Leisure Family_with_children

4/10

Poor

01 Dec 2025

John

Room was horrible we left but the manager was really nice about it and refunded our money

10/10

Exceptional

28 Nov 2025

Cory

It was great

Business_and_leisure

10/10

Exceptional

27 Nov 2025

Anne

The phone did not work. Everything else was ok.

Business Family

2/10

Poor

12 Nov 2025

Jennifer

Its the worst the staff is rude very disrespectful the manger she is jst as bad as hef employees they get upset when u ask them for help cuz interfere with them sitting on there phone the rooms are completely filthy this place mskes whyndam look real bad all the way around

2/10

Poor

02 Nov 2025

Jennifer

The room was discussing dirty and staff was rude i had to buy my own cleaning supplies jst to clean it it was gross

Leisure Family_with_children

4/10

Poor

27 Oct 2025

Deborah

The room should not have been given out considering its condition. i.e. the window shade was broken, no iron or ironing board, a knob missing off thr closet door, loose/missing slats in the flooring, a hole in the wall where the door had been pushed open. Also the night male staff member was very rude to my daughter. I eill not stay here again or recommend this property. Cannot believe La Quints or Wyndham have their brands associated with it.

Leisure Family

2/10

Poor

26 Oct 2025

Yun

It's an older motel. The rain gutter had fallen and just left on the ground, looking broken and dilapidated. At night there were guys hanging around outside, cursing and smoking. Will not be staying at another La Quinta again. My husband was also very disappointed.

10/10

Exceptional

24 Oct 2025

Courtney

People where nice an clean rooms

6/10

Pleasant

20 Oct 2025

Adalia

The room was not in a very clean. Beds were fine but the room looked like it was still under construction. Zorro was written on the bathroom walls.

Friends_and_family Family

2/10

Poor

17 Oct 2025

Sita Rama Krishna MURTHY

DONT GO TO THIS HOTEL

Few baby donuts were kept. No other option of breakfast. Forget about their breakfast.

Friends_and_family Family

4/10

Poor

10 Oct 2025

David

The hotel needs a lot more investment in upkeep, paint, better locks, and water pressure went out in the middle of the afternoon.

Business_and_leisure Family

10/10

Exceptional

09 Oct 2025

Debra

Very nice house keepers

Business Family

8/10

Excellent

29 Sep 2025

Gary

Adequate parking. Room and bathroom are clean but dated. Wood floor, no carpet. Refrigerator was working but listed to the left. No iron and no hangers. Clean sheets and towels. Tried to take a dip in the pool, but pool was so cloudy. For one night to rest while on the road it served its purpose.

Leisure Partner

4/10

Poor

22 Sep 2025

Elizabeth

Roaches, dirty, shower curtain not hung properly so it does not close at all...soàked the floor.

Leisure Family_with_children

2/10

Poor

20 Sep 2025

Cynthia

Needs lots of updates, no ventilation in bathroom, the beds were ok, breakfast was only cereal and a waffle. They did have good coffee.

Friends_and_family Family

2/10

Poor

18 Sep 2025

Elizabeth

There were spiders n cockroaches in the beds n the restroom was dirty

Business_and_leisure Family_with_children

6/10

Pleasant

17 Sep 2025

Luis Eduardo

The room had broken tiles, the door did not seal properly, and it was very humid.

Business_and_leisure Family

10/10

Exceptional

10 Sep 2025

Harbarinder

Good staff

2/10

Poor

10 Sep 2025

Stacy

Nasty, uncomfortable weekend
Breakfast is a joke
Pic online are clearly old vs how it looks now

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Ana

Love staying there

4/10

Poor

03 Sep 2025

Joe Darrell

Lied about fee free ADA pets

They say they are pet friendly, which they are. They say ADA animals - support animals are free from deposits - THEY ARE NOT! After providing proof that my dog was a service animal they said he was not and charged me a $40 NON-REFUNDABLE pet fee. I will file a complaint with the appropriate authorities here in Texas and Bexar County. And if necessary I will file civil actions against this La Quinta

Self

4/10

Poor

02 Sep 2025

Jarita

The room was filthy. I spent several hours cleaning it when we checked in. It was missing the refrigerator and there was dirty underwear left from a previous renter. The pool was piss yellow. Yuck.

Business_and_leisure Partner

10/10

Exceptional

02 Sep 2025

Jason

The staff was amazing and very friendly and courteous. The room and facilities were clean and tidy.
The parking was easy.
A Mexican restaurant and a Starbucks was literally in the parking lot adjacent to the hotel which was very convenient.

Business_and_leisure Family_with_children

4/10

Poor

01 Sep 2025

Joanna

Small beds

4/10

Poor

30 Aug 2025

Gustavo

The facility has an unpleasant odor and the doors are in disrepair.

Business

2/10

Poor

24 Aug 2025

Heaven

I will not go back crackheads crackheads and everything

2/10

Poor

11 Aug 2025

Aileen

Room had a smell they don’t clean the rooms right the area looks scary

Business_and_leisure Family

2/10

Poor

10 Aug 2025

Jennifer

Room- was dirty, crud on walls, bed spread had stains on them, sheets had dirt and hair.
We decided to leave. Now to get a refund seems to be a difficult.with a third party. I have pics of the room and the attempts of getting a refund.

Business Partner

6/10

Pleasant

05 Aug 2025

Yvonne

The 40 security deposit that yall took from me was not expected and literally ruimed my palms

Leisure Family

4/10

Poor

03 Aug 2025

Luis

The hotel was fine, decently located in a good area. One concern of mine was that I left a very expensive item in the room and called them 2 hours and 30 minutes after I checked out at 11am. They responded saying there was no item that was turned in to the front desk and the cleaning staff had just cleaned the room after I left.

2/10

Poor

03 Aug 2025

Michelle

Do not book here

The breakfast was not anything except on small table. No where to eat. We checked in and was checked back out within the hour. Stains on the walls. Feces stains on the couch, holes in the walls, dirt on the second bed. It was so disgusting and dirty we left and booked elsewhere.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Cesar

The pool was green. Looked like no one has cleaned it in ages.

10/10

Exceptional

31 Jul 2025

Denise

Good location. Mexican Restaurant and Starbucks in walking distance. Breakfast only consist of waffles, cereal, bagels, toast, juice, and coffee. Room was very clean a spacious.

10/10

Exceptional

30 Jul 2025

ADRIAN

Friendly staff and clean rooms. No issues

Leisure Family

10/10

Exceptional

29 Jul 2025

Letty

service is great

Leisure Pet

2/10

Poor

29 Jul 2025

Maria

The stars to get to our room smelled like urine. The are around parking seemed unsafe and poorly lit
We were not happy and will probably never use a la Quinta again if property are similar. Guess this is a franchise with poor representation of the name

6/10

Pleasant

20 Jul 2025

Dalia

It was okay, not the best.

The room smelled of stale cigarettes. The room was full of knats and mosquitoes and the floors were sticky. The bolt lock on the door was broken.

Partner

2/10

Poor

14 Jul 2025

Erika

Understand it had been raining though pool water was green, lighting in room was awful. Faucet in tub was coming apart.

Leisure Family_with_children

6/10

Pleasant

10 Jul 2025

Arleen

We stayed here for 2 nights. walking in to the room it looks nice and fairly clean but once you begin to walk around you see the dirt on the floor left by the housekeeping walking back and fourth . Breakfast was you default choice of breakfast not thing to fancy but tasted great its from

Friends_and_family Family

4/10

Poor

09 Jul 2025

Vanessa

The price was good but I kept getting sick with the AC SMell of mold and there was mold in the tub coming from ceiling. They were nice staff though. The weekend reeked of Marijuana

Business Self

6/10

Pleasant

08 Jul 2025

Christian

n/a

Pet

6/10

Pleasant

29 Jun 2025

Leonor

Stayed 3 nights 2 days . Room was cleaned once. Staff was attentive and professional.

2/10

Poor

24 Jun 2025

Monica

Scary stay

Upon arrival things seemed fine. The person at the desk was very cordial. When we got to our room we noticed quite a bit of water leaking from the refrigerator after I almost slipped. We cleaned it up but a short time later it was leaking again. We called the front desk to let them know. The guy came and removed the tray from the freezer section and dumped the water out. He then grabbed extra towels and handed them to me to clean up the water, then left. We also noticed there was mold on the ceiling in the restroom/shower. Another thing we noticed there were two hand/palm prints on the headboard of the bed. In the morning we went to the “Continental Breakfast. When I poured the creamer pod into my coffee it immediately curdled. I have stayed at La Quinta hotels in the past but this was the worst place I have ever stayed. I do not recommend it. I tried to add photos but it says my photos are invalid. That might be by design.

Partner

8/10

Excellent

24 Jun 2025

Perla

I love that no one bothered us, I would had like bed clean but only towels were delivered. The floor was very dirty.

Family

10/10

Exceptional

23 Jun 2025

Alex

Good

2/10

Poor

22 Jun 2025

Nicole

Absolutely Disgusting – Do Not Stay Here.

I don’t usually write reviews, but this experience was so bad, I have to warn others. The moment I walked into the room, it smelled like straight-up poop. I had my one-year-old son with me, and I was genuinely worried for his health. No child—or adult—should be exposed to conditions like this.

There was a wet, nasty washcloth lying next to the refrigerator, which looked like it had been sitting there for who knows how long. When I opened the fridge, I was hit with a horrible smell—it reeked like someone left food in there for days. On top of that, there was old food residue inside. Clearly, no one had cleaned it.

The floors were sticky, the walls had gross stains all over them, and it honestly felt like all housekeeping did was throw new bedding on the bed and call it a day.

This room was beyond filthy and completely unacceptable, especially for families with young children. I will never stay here again, and I highly recommend others steer clear of this place. It’s a health hazard, not a hotel.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Dominice

Room had a bad smell, wifi did NOT work inside my room, breakfast was ok and so was room service

Leisure Family

2/10

Poor

16 Jun 2025

T'ai Li

I was traveling for my mother being halo flight to SA for a TBI and I needed a room with my 7rold daughter. If i was alone i might have tolerated it for the price but it would have still been wrong. You can tell they really try to keep up, but the floor was damaged and wet, the door had been busted many times before and was on the ground by a highway overpass and two convenient stores with 30 homeless people when i got there at 5 am i tried to get in early by getting the reservation before midnight but i missed it and they were kind telling me to come at 10am and then again noon to check in early because we were up all night. But i got in and had to nap for an hour before i just couldnt let us stay there. There was also dirtyness on the bathroom door and the shower had beed beaten by people before. It was obviously a seedy place that like i said i wouldnt mind by myself for the price, but it still would have been dangerous just for me. The staff was great and i understand working hotels before. But it isn't ok really. There was blood on the ceiling too. They also said they already refunded me and that i need to have Hotels.com finish the refund to me. I also have pictures but your 'add a photo' isnt working. Please contact me at [email protected] to receive pictures and for my refund. Thank you.

10/10

Exceptional

15 Jun 2025

Leticia

All was great

6/10

Pleasant

10 Jun 2025

Sharon

I found two bugs in my room. Not a very good variety of breakfast items to choose from.

Leisure Family_with_children

4/10

Poor

07 Jun 2025

Zach

Not recommended until they redo properly very outdated and unfinished

Business_and_leisure Self

10/10

Exceptional

31 May 2025

Leticia

All the service

Pet

10/10

Exceptional

21 May 2025

Johanna

I jus love it here overall feel safe quiet

Business_and_leisure Pet

4/10

Poor

18 May 2025

Gloria

I didn't get my deposit back

Leisure Pet

10/10

Exceptional

17 May 2025

Gloria

Good coustomer service

Leisure Pet

4/10

Poor

12 May 2025

SEBASTIAN

Las sábanas estaban sucias oliendo a grasa no las habían lavado , la secadora de cabello hizo corto circuito me pude haber quemado

Leisure Partner

4/10

Poor

12 May 2025

Anthony Paul

In DESPERATE need of an update! BY FAR the WORST LaQuinta I have ever stayed at!!!

Leisure Pet

10/10

Exceptional

09 May 2025

Gloria

I love everything

Leisure Pet

10/10

Exceptional

28 Apr 2025

Edwin

Great

Business Self

10/10

Exceptional

22 Apr 2025

Ana

I like it here. It’s affordable

4/10

Poor

19 Apr 2025

Jasmine

Front desk guy was rude saying he was going to cancel my reservations I had if I didnt pay extra for deposit. He said it was on the website I was already charged from the 3rd party it was past midnight at ck in. I had no choice but to pay.

I havent gotten my refund I will never use that hotel again.

Business_and_leisure Partner

6/10

Pleasant

18 Apr 2025

Arturo

Kind of dirty

6/10

Pleasant

14 Apr 2025

Ahlorra

The staff was short and rude the bed was dirty

Leisure Self