Sonesta ES Suites San Antonio Northwest Medical Ct

10/10

Exceptional

25 Apr 2026

Steve

Staff was super friendly, rooms were clean everything worked.

Partner

4/10

Poor

21 Apr 2026

michelle

This place not going to lie sucked first they put me in a room that shower didn’t work then they moved me far far to another room when I told them I recently just had a surgery it was the worst I wouldn’t go back and that’s cus first time I came here it was awesome not anymore

Partner

4/10

Poor

19 Apr 2026

John

We had four leaks in our room during the storm on Saturday evening. One over our bed, sofa, living area and window. Have had previous great experiences in this hotel but this was unacceptable.

Family_with_children

10/10

Exceptional

19 Apr 2026

Ida

The facility is situated of a major highway, but tucked away from the noise. We were well greeted and accommodated. Beds were comfortable. The space was clean, quiet and comfortable. Our only drawback was they my husband was unable to shower since he was unable to step into the tub. Breakfast had many healthy and varied choices and the attendant was very friendly and helpful, plenty of protein choices. We would stay again.

Partner

2/10

Poor

18 Apr 2026

Elizabeth

Property lost hot water pressure for a few weeks prior to us checking in and when I mentioned it at check in, front desk stated that most rooms are are fixed and vacant rooms are continuing to fix the problem was not fixed

2/10

Poor

18 Apr 2026

Moran

No hot water during the entire stay and no management to talk to.

Self

10/10

Exceptional

15 Apr 2026

Alma

Awesome staff, cozy room and really good breakfast.

Family

6/10

Pleasant

13 Apr 2026

Esmeralda

Breakfast was great. Hotel was ok not very upgraded and no hot water the 1st night.

8/10

Excellent

12 Apr 2026

Mary Jo

Breakfast was great, the staff professional and rooms clean. The big disappointment was the lack of hot water. We stayed 8 nights and problem was

10/10

Exceptional

12 Apr 2026

Alma

Wonderful place!!

10/10

Exceptional

11 Apr 2026

Alma

Love it

10/10

Exceptional

09 Apr 2026

Maria

The food was good.

Self

10/10

Exceptional

08 Apr 2026

maria

Always a pleasure to stay here. Definitely will come back.

Partner

8/10

Excellent

06 Apr 2026

Diana

When taking a shower the water pressure was very poor and didnt had hot water. We had too take a cup and were pouring water too rinse off the shampoo. We noticed very small roaches in the kitchen counter

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Crisselda

We got the one room that had two rooms if that makes sense lol! Having the separate bedrooms was perfect for three adults and four kids. We all had our own space. Each bedroom had its own bedroom and toilet. I loved the kitchenette. It came with dishes, pots, pans, soap, sponges, everything you need.

Family_with_children

10/10

Exceptional

05 Apr 2026

Alma

Love this place, super cozy and the best breakfast!

Family

4/10

Poor

05 Apr 2026

Alejandro

There was no hot water in the hotel. We stayed two nights. Had to use cold water.

4/10

Poor

05 Apr 2026

Bobby

This Hotel in not worth the money spent. Room are outdated. The lobby looks current. The elevator needs work. The toilet in our room was the size for a toddler. Seriously. I just used the restroom while i was out. The breakfast on the weekends start at 7. It says buffet but it just a standard Hotel breakfast they all serve.

Partner

10/10

Exceptional

04 Apr 2026

Anna

10/10
Only thing is my truck got broken in 😐 so be careful & we literally parked in front of office and no one saw anything other then that everything else was great

Partner

8/10

Excellent

03 Apr 2026

Diego

Room getting old, closet doors damaged, bathroom door knob damage, other than that very good area to stay and Hotel still fine

Family

6/10

Pleasant

03 Apr 2026

Christina Marie

I had to wait about an hour and a half after check in time because my room was not ready. When we did get our key cards they didn’t work. I thought housekeeping cleans the rooms daily which I found out our 2nd night that they don’t I had a pillow case that had a spot of blood on it the other had like a red cool aid stain. The door handle to get out the room was broken we had to adjust it a certain way to get out. I was not offered any credit or compensation for our wait but I was offered a complimentary snack while we waited for our room to be ready which felt insufficient given the length of the delay.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Laura

Clean room, attentive staff, good breakfast and easy parking.

6/10

Pleasant

31 Mar 2026

Leonard

Great location, rooms out of date, my microwave didn't work, and if the cleaning staff is washing linen, there is no hot water. I had to get my room key reprogrammed everyday because it would erase itself.

Self

10/10

Exceptional

31 Mar 2026

John

Clean, quiet, convenient.

Self

8/10

Excellent

30 Mar 2026

BERNARD

Property was a little outdated and some areas need work(walls, tiles). The staff and front desk were very attentive and respectful.

10/10

Exceptional

30 Mar 2026

Katie

Everything was really nice! Very clean. Staff was awesome! Parking was good. I really enjoyed the courtyard area as well.

Friends

10/10

Exceptional

26 Mar 2026

maria

Terrible place to stay. Our carpet was filthy. There was a terrible smell of sewer. Our shower had mold and hair on the drain. When I sat on the chair there were screws poking out from it. Will never stay here again.

Partner

10/10

Exceptional

25 Mar 2026

Jaleesa

It was nice

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Pinky

The staff are very friendly. Love that the room is Spacious with a kitchen.

4/10

Poor

22 Mar 2026

Juan

We've stayed here before and the first time was amazing and this second time i can't say the same. The room we got was not in good condition. Microwave had rust around it and didn't really want to use it. The room just gave a dirty feeling.

Partner

10/10

Exceptional

20 Mar 2026

Patricia

Best place to stay with family

Family_with_children

6/10

Pleasant

19 Mar 2026

Grace

Rooms could definitely use an update, along with bathroom. The back door to enter building was either broken or doesn't lock, little iffy.
The Staff was nice and the area was quiet.

4/10

Poor

17 Mar 2026

Justin

Old very outdated but nice they offer bedrroms the one downtown sanantio is much better

Family_with_children

8/10

Excellent

17 Mar 2026

Anthony

Laundry room was not working. The property seems a little old and worn down but the rooms were clean and the beds were comfortable. The breakfast buffet was decent and the staff working the buffet were friendly.

10/10

Exceptional

17 Mar 2026

norma

Not working....

Self

10/10

Exceptional

16 Mar 2026

Belinda

The breakfast was fresh. The people at the front desk are friendly and welcoming.

4/10

Poor

15 Mar 2026

Kelly

Very kind staff but we had fringe, curtain and water issues. Hotel needs lots of refurbishing. Keys didn’t work and had to go to front desk 5 times for a 2 night stay. Someone in our party also had a room in which the door would open without a key and couldn’t be fixed.

Family_with_children

10/10

Exceptional

14 Mar 2026

Tomia

Everything was nice! Staff was very friendly! Nola was very sweet and attentive!

10/10

Exceptional

13 Mar 2026

Jessica

I slept comfortably, the room was very clean and the staff was very nice. The shower was nice and hot, the shampoo, conditioner and body wash in the shower smelled very nice. I loved the extra lighting and all the extra movie channels! Thank you for a wonderful stay!

10/10

Exceptional

12 Mar 2026

Heather

The room were very nice and spacious.

Family_with_children

10/10

Exceptional

12 Mar 2026

EUGENIO

The room was great and ample. The front staff was friendly and hospitable.

Leisure Partner

10/10

Exceptional

10 Mar 2026

Scott

As a decent gym that no one uses from when I was there, it’s quiet. The staff are pleasant. Parking is nice overall good experience.

Self

10/10

Exceptional

09 Mar 2026

Tracy

I didn't use the Internet but the room was clean the staff were super friendly and helpful. They had breakfast tacos, pancakes, fruit, cereal, juices, teas, and coffees available.

2/10

Poor

08 Mar 2026

Miguel

Roaches

10/10

Exceptional

06 Mar 2026

Michel'le

Everything about the hotel was excellent.I enjoyed my stay there.I highly recommend.

Self

10/10

Exceptional

06 Mar 2026

Isabel

Staff, clean rooms and customer service.

Family

6/10

Pleasant

05 Mar 2026

Rosetta

This was my first time staying here. Conditioned of hotel was very good. I thought the walls were very thin, I could live with it until someone over my room had their Tv so loud, after 11 I started calling downstairs to complain. It took an hour or more to finally quiet down. The breakfast hours end a bit early. But besides that the staff was great.

Self

6/10

Pleasant

04 Mar 2026

Charles

It’s was a decent cheap stay. (Quite) But the pool is always full of leaves and cloudy. Ice machine didn’t work and either did the laundry room,my washing machine leaked water when on and it took 2 day to come fix it!

Partner

10/10

Exceptional

25 Feb 2026

Sherry

The staff were exceptionally helpful and pleasant. The room was clean. The bed was comfortable and breakfast was delicious@ And it was affordable! Highly recommend!!

4/10

Poor

23 Feb 2026

Miguel

roaches

6/10

Pleasant

21 Feb 2026

Lourdes

The toilet was clogged & water came out from bottom of toilet. Door was missing a small knob so my mom who is 86 had a hard time opening sliding door. Breakfast was from 6:30-8:30 am.

10/10

Exceptional

13 Feb 2026

Kathleen

Perfect quiet accomodation. Very nice staff at the front desk

10/10

Exceptional

11 Feb 2026

Rebecca

Nice location, friendly staff, rooms were good

6/10

Pleasant

08 Feb 2026

Carlos

Staff was courteous, but check in was a long wait and the TV did not work.

Leisure

10/10

Exceptional

06 Feb 2026

Kelly

Staff very friendly and accommodating!

Business Partner

10/10

Exceptional

05 Feb 2026

Olivero

Everything was perfect.

Self

8/10

Excellent

25 Jan 2026

Domonique

It was Okay, lost hot water one day sland it was cold out no staff on 24/7 to checknthat judt a receptionist

Business Self

4/10

Poor

20 Jan 2026

Marcia

Very rude staff. Cobwebs everywhere and bed sheets were dirty. Loud and smelled of smoke

Business Partner

10/10

Exceptional

19 Jan 2026

Robert Henry

Arrived early, and they were accommodating. Friendly staff.

10/10

Exceptional

15 Jan 2026

Joseph

The staff was great. The room was awesome.

8/10

Excellent

11 Jan 2026

Robbie

I would have submitted an excellent however enspit of me asking for the room to be cleaned no one came the day i scheduled it. I stayed over 4 days and still the room wasn't serviced.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Felix

Breakfast was fresh. Pancake machine cooks them fresh

10/10

Exceptional

07 Jan 2026

Ray

The best thing was the room. Full kitchen with fridge, stove, dishwasher, etc. It was clean and plenty of space for two people. The staff was happy and helpful.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Alejandro

the room have plenty space, but the key room dont work.

Leisure Family

6/10

Pleasant

04 Jan 2026

Ryan

It was a good deal for the week we stayed there but definitely a "get what you pay for" experience. The rooms definitely could use a renovation, or even just some upgrades (for example, the TVs were small and old). Also breakfast ends pretty early (8:30). Probably fine for their normal business clients, but for vacation it was a bummer. Nothing was bad, but nothing was really great either.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Stacy

The eggs were horrible, pancake machinewas out of batter, the apple and orange juice I would believe from concentrate, tasted like apple and orange water. The outside door at the end of the hallway going to the parking lot had a sign that said, door to remain locked at all times, it had no lock. Even though the room has an refrigerator with an ice maker, I feel like the hotel should have a ice maker in the open areas.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Guillermo

Clean room, quiet area, though they would start to clean up morning buffet about half an hour before it was set to close.

Leisure Self

10/10

Exceptional

28 Dec 2025

Amber

Clean and quiet room

Partner

6/10

Pleasant

27 Dec 2025

Tasha

The room was very run down, the refrigerator was leaking water all in the inside and the outside was all stained as well as the microwave. Definitely needs some updating. I had asked for the room to be cleaned twice and they never came I was told to just put my trash and dirty towels in the hall. We were there for 4 days so I was expecting some service to the rooms and got zero. Probably won’t chose this location again.

Leisure Family

8/10

Excellent

22 Dec 2025

Daniel

Everything was good but the card scanner on the door was a bit buggy and took a bit to open but besides that a good hotel overall

Leisure Partner

10/10

Exceptional

21 Dec 2025

Crystal

I'm a returning customer. Sonesta ES Medical Center is always my first choice when I'm in San Antonio. The staff is friendly, Its quite, the rooms are clean, and the beds are perfect for a good night sleep.👌 😴

Leisure Family

10/10

Exceptional

19 Dec 2025

Robert

Good basic bacon and eggs. The pancake machine was great.

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Carlos

Check-in was difficult because of system malfunction but staff was courteous and room was excellent.

Leisure Partner

4/10

Poor

13 Dec 2025

surecka

The room was okay but couldn't wash and dry my clothes, cold water in the kitchen, refrigerator wasn't cold enough, no service to clean your rooms

Friends_and_family Family

8/10

Excellent

11 Dec 2025

Rhoads

Clean room and nice front desk attendant

Business

10/10

Exceptional

08 Dec 2025

Mary Jo

Very good value. Clean, respectful staff, nice breakfast

Leisure Family

10/10

Exceptional

07 Dec 2025

Damian

Rooms were very clean

Leisure Partner

10/10

Exceptional

07 Dec 2025

Lisa

Courteous staff. Check in and out easy. Liked having the suite. Made our Christmas celebrations a little more special

Friends_and_family Family

2/10

Poor

07 Dec 2025

Frances

Manager was rude when I was leaving. I won’t be back.

8/10

Excellent

06 Dec 2025

Quincy

Great room

8/10

Excellent

06 Dec 2025

RUEY HONG

Pro: Clean room, friendly staffs, handy kichen, low noise.
Con: Humble breakfast.

Leisure Family

6/10

Pleasant

04 Dec 2025

Jody

Room not very clean. Torn bedclothes. My room was never cleaned. Old smelly elevator. Staff was lazy. Wasted money/rewards I could have used anywhere else

Self

10/10

Exceptional

01 Dec 2025

Mark

All good thank you.

Business Self

10/10

Exceptional

01 Dec 2025

Gregorio

It was a good facility, highly recommended

Business

4/10

Poor

30 Nov 2025

Victoria

The room was very disappointing from the appearance of the room to the cleanliness. The floor was moist, the furniture was stained & torn, the bathrrom mirrors were dirty or maybe wiped with a dirty rag, there was half used lotion bottles left for us to use instead of replinished with new bottle. But when we first arrived at our room we notice the door to the room looked as if it had been tampered with as if someone had tried to break in to the room. There was a gap in the door & it did not close all the way for privacy. But what worried me was that the top lock did not catch & did not lock properly. I went to the front desk & they sent a very nice maintenance person who fixed it quickly. We only stayed 2 nights & didnt spend much time there other than to sleep so we endured the short stay. However this is a place id never consider again. The exterior was nice as qas the lobby & staff we encountered. The beds were comfortable & the bedding was clean. Its not a place for a family getaway & id certainly not recommend to single female travelers.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Kim

Logan was incredibly helpful during our stay. Anything we asked for, he made it happen—whether it was getting us ice or assisting in any way he could. He was very friendly, extremely professional, and truly one of the best employees we’ve encountered.
We travel often, and this was one of the best hotel experiences we’ve had thanks to him.

Scott and Kim Sherry
910 3816411

Leisure Family

10/10

Exceptional

28 Nov 2025

Carlos

Staff was very courteous and the room very clean

Leisure Partner

8/10

Excellent

22 Nov 2025

Jairo

Great room , great area .

Business Self

10/10

Exceptional

22 Nov 2025

Hector

Great place and service. Definitely recommended.

10/10

Exceptional

20 Nov 2025

Enrique

Awesome thanks

8/10

Excellent

12 Nov 2025

Dustin

Vegan breakfast options

Partner

10/10

Exceptional

09 Nov 2025

Crystal

The room was clean and spacious, and I enjoyed one of the best, most restful nights I’ve had. Breakfast was delicious, and the staff were wonderful throughout our stay. This is one of the best pet-friendly hotels I’ve experienced. I would definitely recommend it and would stay here again.

Business_and_leisure Family

6/10

Pleasant

09 Nov 2025

justin

I was in room #225. My fridge did not work. The card reader on the door sucked, and the toilet was leaking on the sides. I told them when I left and they didn't seem to care.

Partner

10/10

Exceptional

28 Oct 2025

Alfonso

Everything was great

8/10

Excellent

24 Oct 2025

Daniela

Free parking

4/10

Poor

20 Oct 2025

Ruben

Park at your own risk!!!!

I have been staying here since covid. No issues until this past weekend. We arrived to our refrigerator down. Food was ruined. Front desk person was rude when asking for assistance for maintenance. If that was not bad enough, rear tail gate lights were stolen from truck literally right in front of the hotel. Security guard is no longer there due to new management . I guess service went out the door as well. Manager was so kind to refund a night due to food replacement but this experience was not good at all.

10/10

Exceptional

19 Oct 2025

Tom

Great stay while I was in San Antonio. The receptionists were very friendly. Breakfast was a great selection of food from 7-9 AM. I'll be adding this location to my preferred list of hotels in San Antonio for the future.

Leisure Self

6/10

Pleasant

19 Oct 2025

patricia

The toilet in my room was about 12 inches of the floor. Almost had to get on knees to use it, when I asked to change room I was told that all the toilets were the same. The door handle to my room was just hanging from the door and to open the door I had to play with it to be able to open the door, I asked to get it fix on the first day ,we stayed 7 days and it was never fixed. The shear curtain in my room were all ripped. The room has a full size refrigerator all rusted really disgusting. Found a roach in the room. Front desk first shift employee not very friendly. No,I do not recommend and I won't be coming back.

Leisure Partner

2/10

Poor

16 Oct 2025

Breneka

Upon arrival, my wife and I checked our bed like we do at all hotels. Pulled back the cover to find a red/brownish stain on our sheet. So my wife called down to the front office to get new bedding . After 40 minutes the front desk guy arrived with clean bedding, everything was in the new bedding instead of the fitted sheet that we need. So I called down to the front desk to let them know there was no fitted sheet in new bedding. He told us to come down to get the sheet. My wife went down to get the correct size sheet.We started to make the bed to realize it is the wrong size sheet, but it also had a stain on it as well. When we made it to the front desk, he went to the back to get us a new clean sheet, and realized they didn't have any, so he offered us a full or a king sheet.

6/10

Pleasant

13 Oct 2025

amy

We have stayed here several times before over the past 2 years. The feel of the property has definitely changed recently and not in a good way. The clientele were different. It seems the low rate is drawing this different clientele. It doesn’t seem like the property owner/management is taking pride anymore. Having said that, the room was clean, comfortable, and spacious. Love the TV in the bedroom. The shower had a hand-held only, which was pointed at my face as I turned on the shower fun. And the shampoo and conditioner bottles were both filled with shampoo. I’ve always really liked this property and I hope they can show pride in it once again or they’ll lose a customer.

Business Partner