Name: Sonesta ES Suites San Antonio Northwest Medical Ct
Address: 4320 Spectrum One, San Antonio, 78230, US

2/10

Poor

28 Jul 2026

GILBERTO

Pésimas instalaciones, tuvieron un siniestro recientemente y no aceptan que no están en condiciones de recibir huéspedes, además de que los baños estaban en mal estado, decepcionado completamente, he visitado varias localidades de sonesta y no me había pasado, no vuelvo, ademas en una ocasión regresamos a la habitación y nuestras pertenencias estaban en desorden, también me toco ver como ingresaba una trabajadora sexual con un huésped.

8/10

Excellent

27 Jul 2026

Javeil

Great stay

8/10

Excellent

12 Jul 2026

Jerry

Very competitive rate in regards to the amenities it provides. Staffs are very helpful and friendly. But the facility appears to be a little worn out.

Partner

2/10

Poor

30 Jun 2026

Nnenna

My husband and i came to Sonesta San Antonio to celebrate our 21st wedding anniversary because we had such an exceptional experience at the Sonesta we stayed when we traveled to dallas but and had the worst experience that we ever had at any hotel. Here are the issues we faced.

1. The ac was not working and we had to get the maintenance multiple times to fix it

2. The pool was out of service the entire time

3. The sheets had dust mites because i woke up with my eyes matted shut and red and i had to use eye drops

4. The tub had a big whole on the wall that was in repair but patch work not completed

5. The door to the room would not close properly and kept getting stuck

6. The hotel had a bad odor and smelled like a combination of mold and wet dog
I asked for credit for 2 nights but management refused I emailed the manager and she never reaponded.

Family_with_children

10/10

Exceptional

27 Jun 2026

Mike

Suites are nice w plenty of room

Friends_and_family Family

2/10

Poor

24 Jun 2026

Olga

Dirty and old property. Everything is broken.

Partner

4/10

Poor

21 Jun 2026

Vanessa

Beds are soft but you get for what you pay for.... Kids running around til 2am, room was hot, staff didn't allow people to check in til 4pm so that caused the lobby to get crowded

Partner

2/10

Poor

21 Jun 2026

Cristina

There are those terrible small roaches.

Family_with_children

4/10

Poor

19 Jun 2026

Trisha A

First encounter, front desk lady overcharged me. Room was already paid through expedia and she charged me 2 days, when I asked about why I was being charged she says room had not been paid, then realizes it had, she cancels it and then tries charging my card the $100 my account ends up being flagged as fraud and I am I a unable to use my card our entire stay while in SA. Upon entering the room, looked nice. After unloading, we noticed small roaches all around the sink/coffee area. Later we saw them in the living area behind the chair. We used the microwave later in the evening where again...larger roaches were in there. Roaches crawling across the bedroom ceiling. My granddaughter walked around and later we noticed her feet were black! We went to the tub to wash her feet and for some reason absolutely NO cold water came from the faucet. The water was scorching hot! I took a shower later in the evening without feeling any cold water coming out that way either. We had to let the water set there a good 30 minutes for the little ones to be able to bathe. Carpets feel super sticky when walking barefoot. There was a note pool was getting cleaned when we arrived Wednesday at check in and was told it would be open Thursday and it was not...it was closed all day Thursday as well. Husband enjoyed breakfast. (It wont allow to to post video of roaches on ceiling)

Family_with_children

2/10

Poor

17 Jun 2026

Madeleine

I've stayed here for a few years when I visit my brother who lives a stone's throw from the hotel. My room didn't have a working tv, so they gave me another room. The 2nd room the door would not open and they couldn't open it. The third room the thermostadt would not lower, so someone had to be sent to fix it, he was very nice. I'm not a fussy guest but the staff was literally annoyed with me. When I got home my credit card had been used in Turkey fraudulently. I can't say it was the hotel but I barely used it anywhere else. I will probably stay elsewhere the next time I visit my brother in San Antonio.

Self

2/10

Poor

12 Jun 2026

JULIA

No hot water. Kitchenette was

6/10

Pleasant

02 Jun 2026

David

Pros: Staff courteous, helpful, & close to alot of restaurants and shopping areas.
Cons: furniture is old, restroom running water and saw several roaches inside room. I complained n staff helped.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Johnny

This hotel is great for families and lots of room amenities.

Partner

10/10

Exceptional

31 May 2026

Isabel

.

Self

4/10

Poor

30 May 2026

Stephanie

Room barely clean. Blood smeared on closet door, roaches, gnats.

Partner

10/10

Exceptional

24 May 2026

Siara

Great stay! We arrived on a Friday and left Sunday morning. We booked a queen suite and it was just the right amount of space for 2 of us. Would highly recommend this property if you are wanting to stay away from downtown and don’t want to break the bank. The hotel was very clean and staff at the front desk were helpful. Breakfast was great and a lot of seating. Over all 10/10

Partner

10/10

Exceptional

24 May 2026

Angela

Such a nice room. There's a small stove top, dishes, and more for your visit. The rooms are nice. Beds are comfy. Love this place.

Self

6/10

Pleasant

19 May 2026

Lucia

Need better pillow. No extra blankets for the sofa

8/10

Excellent

18 May 2026

Cathy

I dont know why, but the toliet was VERY short. And apparently that type is used throughout a lot of the area of the hotel. I did not order a handicap room, but that type is extremly unhelpful to anyone, in my opinion, with no bars to help rise up. And men better have a better aim than they usually would have to have.

Friends_and_family Family

8/10

Excellent

12 May 2026

Thomas

Check-in went quickly and the room was well-cooled when i entered it. The property is slightly shabby but clean. The price was right and it was quiet and peaceful even though it’s a block from the interstate. The breakfast offering was diverse, tasty and well-presented. Kudos to the staff person who prepared and tended to the breakfast area.

Self

10/10

Exceptional

11 May 2026

Beatriz

good

Partner

6/10

Pleasant

06 May 2026

william

Hotel is dated and could use some upgrades. Curtains were shredded and walls are thin. Other than thaT, it’s a decent place to stay on a budget.

10/10

Exceptional

06 May 2026

Donald

Great clean place to stay.

Friends_and_family Family

10/10

Exceptional

05 May 2026

William

This is a very nice looking property. We only stayed one night, so can't tell you much about all the amenities.

The room was very clean and mostly comfortable. The bed was a bit soft for me, but the wife liked it. We had to turn off the AC and turn on the heater for a bit since someone had set it to 64 degrees. The room was able to be controlled to the temperature we preferred after that.

While the elevator, as noted by others, is small, it is still big enough to fit me, my wife in her wheel chair, our various luggage, and still had room available for other guests.

Other than the bed, the only problem we had was that the hair dryer was not working. I did let the staff know about it during checkout.

Overall, we would stay here again if in the area.

Partner

6/10

Pleasant

03 May 2026

Jody

Everything was good just loud noise at night in the wall i guess pipe was loud keep me up and a/c was off sometime and hard sleep comfortably from time . And windows didn't really have good sun block view you work up with sun in your eyes.

Partner

10/10

Exceptional

03 May 2026

Annette

We really enjoyed our stay. The staff was friendly and kind. My son loved the basketball court as well.

Family_with_children

2/10

Poor

01 May 2026

Abdolreza

I had a 5 day stay at the hotel from a Sunday to Friday. On the Wednesday of my stay the hotel shut off the water for 8 hours from 11a to 7p. I was told at first when I called the front desk it was going to be turned back on at 2p. Then 2p came and they said another 30 minutes then I went to the front desk at 3p they claimed another 30 minutes. I asked 5 times and got the run around. I couldn’t use the restroom, shower and the front desk supervisor Carmain said she was sorry the inconvenience and that the manager April said she can give 15% discount for the day. I spoke to April on the day of check out and she was rude, so when I said she was going to get a low rating review she just shrugs her shoulders and says it is what it is. I would recommend going to another hotel than choosing Sonesta International hotel at this location. Don’t waste your time. 15% off for being without water practically the majority of the day is an embarrassment, Sonesta International hotel DO BETTER, hire employees that know how to take care of their guests I stead of being rude and shrugging off the issue that affected the whole hotel.

Self

8/10

Excellent

30 Apr 2026

Chivalry

Clean room, kind staff, breakfast

Family

10/10

Exceptional

25 Apr 2026

Steve

Staff was super friendly, rooms were clean everything worked.

Partner

4/10

Poor

21 Apr 2026

michelle

This place not going to lie sucked first they put me in a room that shower didn’t work then they moved me far far to another room when I told them I recently just had a surgery it was the worst I wouldn’t go back and that’s cus first time I came here it was awesome not anymore

Partner

4/10

Poor

19 Apr 2026

John

We had four leaks in our room during the storm on Saturday evening. One over our bed, sofa, living area and window. Have had previous great experiences in this hotel but this was unacceptable.

Family_with_children

10/10

Exceptional

19 Apr 2026

Ida

The facility is situated of a major highway, but tucked away from the noise. We were well greeted and accommodated. Beds were comfortable. The space was clean, quiet and comfortable. Our only drawback was they my husband was unable to shower since he was unable to step into the tub. Breakfast had many healthy and varied choices and the attendant was very friendly and helpful, plenty of protein choices. We would stay again.

Partner

2/10

Poor

18 Apr 2026

Elizabeth

Property lost hot water pressure for a few weeks prior to us checking in and when I mentioned it at check in, front desk stated that most rooms are are fixed and vacant rooms are continuing to fix the problem was not fixed

2/10

Poor

18 Apr 2026

Moran

No hot water during the entire stay and no management to talk to.

Self

10/10

Exceptional

15 Apr 2026

Alma

Awesome staff, cozy room and really good breakfast.

Family

6/10

Pleasant

13 Apr 2026

Esmeralda

Breakfast was great. Hotel was ok not very upgraded and no hot water the 1st night.

8/10

Excellent

12 Apr 2026

Mary Jo

Breakfast was great, the staff professional and rooms clean. The big disappointment was the lack of hot water. We stayed 8 nights and problem was

10/10

Exceptional

12 Apr 2026

Alma

Wonderful place!!

10/10

Exceptional

11 Apr 2026

Alma

Love it

10/10

Exceptional

09 Apr 2026

Maria

The food was good.

Self

10/10

Exceptional

08 Apr 2026

maria

Always a pleasure to stay here. Definitely will come back.

Partner

8/10

Excellent

06 Apr 2026

Diana

When taking a shower the water pressure was very poor and didnt had hot water. We had too take a cup and were pouring water too rinse off the shampoo. We noticed very small roaches in the kitchen counter

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Crisselda

We got the one room that had two rooms if that makes sense lol! Having the separate bedrooms was perfect for three adults and four kids. We all had our own space. Each bedroom had its own bedroom and toilet. I loved the kitchenette. It came with dishes, pots, pans, soap, sponges, everything you need.

Family_with_children

10/10

Exceptional

05 Apr 2026

Alma

Love this place, super cozy and the best breakfast!

Family

4/10

Poor

05 Apr 2026

Alejandro

There was no hot water in the hotel. We stayed two nights. Had to use cold water.

4/10

Poor

05 Apr 2026

Bobby

This Hotel in not worth the money spent. Room are outdated. The lobby looks current. The elevator needs work. The toilet in our room was the size for a toddler. Seriously. I just used the restroom while i was out. The breakfast on the weekends start at 7. It says buffet but it just a standard Hotel breakfast they all serve.

Partner

10/10

Exceptional

04 Apr 2026

Anna

10/10
Only thing is my truck got broken in 😐 so be careful & we literally parked in front of office and no one saw anything other then that everything else was great

Partner

8/10

Excellent

03 Apr 2026

Diego

Room getting old, closet doors damaged, bathroom door knob damage, other than that very good area to stay and Hotel still fine

Family

6/10

Pleasant

03 Apr 2026

Christina Marie

I had to wait about an hour and a half after check in time because my room was not ready. When we did get our key cards they didn’t work. I thought housekeeping cleans the rooms daily which I found out our 2nd night that they don’t I had a pillow case that had a spot of blood on it the other had like a red cool aid stain. The door handle to get out the room was broken we had to adjust it a certain way to get out. I was not offered any credit or compensation for our wait but I was offered a complimentary snack while we waited for our room to be ready which felt insufficient given the length of the delay.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Laura

Clean room, attentive staff, good breakfast and easy parking.

6/10

Pleasant

31 Mar 2026

Leonard

Great location, rooms out of date, my microwave didn't work, and if the cleaning staff is washing linen, there is no hot water. I had to get my room key reprogrammed everyday because it would erase itself.

Self

10/10

Exceptional

31 Mar 2026

John

Clean, quiet, convenient.

Self

8/10

Excellent

30 Mar 2026

BERNARD

Property was a little outdated and some areas need work(walls, tiles). The staff and front desk were very attentive and respectful.

10/10

Exceptional

30 Mar 2026

Katie

Everything was really nice! Very clean. Staff was awesome! Parking was good. I really enjoyed the courtyard area as well.

Friends

10/10

Exceptional

26 Mar 2026

maria

Terrible place to stay. Our carpet was filthy. There was a terrible smell of sewer. Our shower had mold and hair on the drain. When I sat on the chair there were screws poking out from it. Will never stay here again.

Partner

10/10

Exceptional

25 Mar 2026

Jaleesa

It was nice

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Pinky

The staff are very friendly. Love that the room is Spacious with a kitchen.

4/10

Poor

22 Mar 2026

Juan

We've stayed here before and the first time was amazing and this second time i can't say the same. The room we got was not in good condition. Microwave had rust around it and didn't really want to use it. The room just gave a dirty feeling.

Partner

10/10

Exceptional

20 Mar 2026

Patricia

Best place to stay with family

Family_with_children

6/10

Pleasant

19 Mar 2026

Grace

Rooms could definitely use an update, along with bathroom. The back door to enter building was either broken or doesn't lock, little iffy.
The Staff was nice and the area was quiet.

4/10

Poor

17 Mar 2026

Justin

Old very outdated but nice they offer bedrroms the one downtown sanantio is much better

Family_with_children

8/10

Excellent

17 Mar 2026

Anthony

Laundry room was not working. The property seems a little old and worn down but the rooms were clean and the beds were comfortable. The breakfast buffet was decent and the staff working the buffet were friendly.

10/10

Exceptional

17 Mar 2026

norma

Not working....

Self

10/10

Exceptional

16 Mar 2026

Belinda

The breakfast was fresh. The people at the front desk are friendly and welcoming.

4/10

Poor

15 Mar 2026

Kelly

Very kind staff but we had fringe, curtain and water issues. Hotel needs lots of refurbishing. Keys didn’t work and had to go to front desk 5 times for a 2 night stay. Someone in our party also had a room in which the door would open without a key and couldn’t be fixed.

Family_with_children

10/10

Exceptional

14 Mar 2026

Tomia

Everything was nice! Staff was very friendly! Nola was very sweet and attentive!

10/10

Exceptional

13 Mar 2026

Jessica

I slept comfortably, the room was very clean and the staff was very nice. The shower was nice and hot, the shampoo, conditioner and body wash in the shower smelled very nice. I loved the extra lighting and all the extra movie channels! Thank you for a wonderful stay!

10/10

Exceptional

12 Mar 2026

Heather

The room were very nice and spacious.

Family_with_children

10/10

Exceptional

12 Mar 2026

EUGENIO

The room was great and ample. The front staff was friendly and hospitable.

Leisure Partner

10/10

Exceptional

10 Mar 2026

Scott

As a decent gym that no one uses from when I was there, it’s quiet. The staff are pleasant. Parking is nice overall good experience.

Self

10/10

Exceptional

09 Mar 2026

Tracy

I didn't use the Internet but the room was clean the staff were super friendly and helpful. They had breakfast tacos, pancakes, fruit, cereal, juices, teas, and coffees available.

2/10

Poor

08 Mar 2026

Miguel

Roaches

10/10

Exceptional

06 Mar 2026

Michel'le

Everything about the hotel was excellent.I enjoyed my stay there.I highly recommend.

Self

10/10

Exceptional

06 Mar 2026

Isabel

Staff, clean rooms and customer service.

Family

6/10

Pleasant

05 Mar 2026

Rosetta

This was my first time staying here. Conditioned of hotel was very good. I thought the walls were very thin, I could live with it until someone over my room had their Tv so loud, after 11 I started calling downstairs to complain. It took an hour or more to finally quiet down. The breakfast hours end a bit early. But besides that the staff was great.

Self

6/10

Pleasant

04 Mar 2026

Charles

It’s was a decent cheap stay. (Quite) But the pool is always full of leaves and cloudy. Ice machine didn’t work and either did the laundry room,my washing machine leaked water when on and it took 2 day to come fix it!

Partner

10/10

Exceptional

25 Feb 2026

Sherry

The staff were exceptionally helpful and pleasant. The room was clean. The bed was comfortable and breakfast was delicious@ And it was affordable! Highly recommend!!

4/10

Poor

23 Feb 2026

Miguel

roaches

6/10

Pleasant

21 Feb 2026

Lourdes

The toilet was clogged & water came out from bottom of toilet. Door was missing a small knob so my mom who is 86 had a hard time opening sliding door. Breakfast was from 6:30-8:30 am.

10/10

Exceptional

13 Feb 2026

Kathleen

Perfect quiet accomodation. Very nice staff at the front desk

10/10

Exceptional

11 Feb 2026

Rebecca

Nice location, friendly staff, rooms were good

6/10

Pleasant

08 Feb 2026

Carlos

Staff was courteous, but check in was a long wait and the TV did not work.

Leisure

10/10

Exceptional

06 Feb 2026

Kelly

Staff very friendly and accommodating!

Business Partner

10/10

Exceptional

05 Feb 2026

Olivero

Everything was perfect.

Self

8/10

Excellent

25 Jan 2026

Domonique

It was Okay, lost hot water one day sland it was cold out no staff on 24/7 to checknthat judt a receptionist

Business Self

4/10

Poor

20 Jan 2026

Marcia

Very rude staff. Cobwebs everywhere and bed sheets were dirty. Loud and smelled of smoke

Business Partner

10/10

Exceptional

19 Jan 2026

Robert Henry

Arrived early, and they were accommodating. Friendly staff.

10/10

Exceptional

15 Jan 2026

Joseph

The staff was great. The room was awesome.

8/10

Excellent

11 Jan 2026

Robbie

I would have submitted an excellent however enspit of me asking for the room to be cleaned no one came the day i scheduled it. I stayed over 4 days and still the room wasn't serviced.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Felix

Breakfast was fresh. Pancake machine cooks them fresh

10/10

Exceptional

07 Jan 2026

Ray

The best thing was the room. Full kitchen with fridge, stove, dishwasher, etc. It was clean and plenty of space for two people. The staff was happy and helpful.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Alejandro

the room have plenty space, but the key room dont work.

Leisure Family

6/10

Pleasant

04 Jan 2026

Ryan

It was a good deal for the week we stayed there but definitely a \"get what you pay for\" experience. The rooms definitely could use a renovation, or even just some upgrades (for example, the TVs were small and old). Also breakfast ends pretty early (8:30). Probably fine for their normal business clients, but for vacation it was a bummer. Nothing was bad, but nothing was really great either.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Stacy

The eggs were horrible, pancake machinewas out of batter, the apple and orange juice I would believe from concentrate, tasted like apple and orange water. The outside door at the end of the hallway going to the parking lot had a sign that said, door to remain locked at all times, it had no lock. Even though the room has an refrigerator with an ice maker, I feel like the hotel should have a ice maker in the open areas.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Guillermo

Clean room, quiet area, though they would start to clean up morning buffet about half an hour before it was set to close.

Leisure Self

10/10

Exceptional

28 Dec 2025

Amber

Clean and quiet room

Partner

6/10

Pleasant

27 Dec 2025

Tasha

The room was very run down, the refrigerator was leaking water all in the inside and the outside was all stained as well as the microwave. Definitely needs some updating. I had asked for the room to be cleaned twice and they never came I was told to just put my trash and dirty towels in the hall. We were there for 4 days so I was expecting some service to the rooms and got zero. Probably won’t chose this location again.

Leisure Family

8/10

Excellent

22 Dec 2025

Daniel

Everything was good but the card scanner on the door was a bit buggy and took a bit to open but besides that a good hotel overall

Leisure Partner

10/10

Exceptional

21 Dec 2025

Crystal

I'm a returning customer. Sonesta ES Medical Center is always my first choice when I'm in San Antonio. The staff is friendly, Its quite, the rooms are clean, and the beds are perfect for a good night sleep.👌 😴

Leisure Family

10/10

Exceptional

19 Dec 2025

Robert

Good basic bacon and eggs. The pancake machine was great.

Friends_and_family Family