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Hyatt Place San Antonio Northwest
San Antonio - TX · United States
4303 Hyatt Place DriveView location
8.4/10Excellent1,070 Reviews
Cleanliness8.6/10 8.6
Service8.8/10 8.8
Comfort8.4/10 8.4
Condition8.2/10 8.2
Amenities8.4/10 8.4
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hyatt Place San Antonio Northwest
Located just 750 meters from Huebner Oaks Mall and under 6. 5 kilometers from Six Flags Fiesta Texas, this all-suite hotel in northwest San Antonio offers convenient access to the city's attractions. Downtown's Riverwalk and the Alamo are only 13 kilometers away.
Each suite features a king-size Hyatt Grand Bed, a full-size pull-out sofa, and a 42-inch flat-panel HDTV with satellite channels and connectivity for laptops and other devices. Guests can enjoy an on-site workout room and a seasonal outdoor pool. A 24-hour café provides made-to-order and pre-prepared meals.
Complimentary transportation is available within a 5-kilometer radius.
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Located in San Antonio (Vance Jackson), Hyatt Place San Antonio-Northwest/Medical Center is within a 10-minute drive of University of Texas at San Antonio and The Rim Shopping Center. This hotel is 6.6 mi (10.6 km) from Six Flags Fiesta Texas and 10.5 mi (17 km) from River Walk.
Make yourself at home in one of the 126 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in San Antonio?
This hotel has 2250 square feet (209 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Pet max weight (per pet) in kg is 23
Pet max weight (per pet) in lb is 50
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The photos in this description reflect the brand standard and are provided for illustrative purposes only.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
-
Minimal age
21
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Optional fees
- Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
- Service animals are exempt from fees
- Early check-in fee: USD 15.00 (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Huebner Oaks
1.8 km / 1.1 mi
Crystal Ice Palace
3.6 km / 2.2 mi
Methodist Healthcare
4.3 km / 2.7 mi
UT Health San Antonio
4.3 km / 2.7 mi
University of Texas Health and Science Center at San Antonio
4.6 km / 2.9 mi
South Texas Medical Center
4.8 km / 3 mi
Audie L. Murphy Memorial Veterans' Hospital
4.9 km / 3 mi
Wonderland of the Americas Mall
6.6 km / 4.1 mi
Methodist Hospital Texsan
6.8 km / 4.2 mi
University of Texas at San Antonio
7 km / 4.3 mi
The Shops of La Cantera
8.6 km / 5.3 mi
The Rim Shopping Center
9.3 km / 5.8 mi
Six Flags Fiesta Texas
10.6 km / 6.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 126
- Number of floors (main building): 6
- Twin rooms: 68
- Double rooms: 58
- hotel
- American Express
- MasterCard
- Visa
- Small pets allowed (under 5 kg)Extra charge
- Large pets allowed (over 5 kg)Extra charge
- Wheelchair-accessible
- Car parkExtra charge
Show 32 more facilities & services
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Laundry serviceExtra charge
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Lift access
- Concierge
- Gym
- Newspapers
- Luggage roomExtra charge
- Clothes dryer
- Private pool
- Towels and bed linen
- Café
- Bar
- Restaurant
- Conference room
- Meeting room
- Projector
- Printer
- Photocopier
- Business centre
- Fax
- Outdoor freshwater pool: 1
- TV lounge
- Non-smoking establishment
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
QUADRUPLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 28 m²DBL.ST
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Shower
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Radio
- Mini fridge
Show all 16 amenities
- Tea and coffee making facilities
- Ironing set
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Individually adjustable heating
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
DOUBLE STANDARD
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Bathroom
- Shower
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Radio
- Mini fridge
- Tea and coffee making facilities
- Ironing set
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Individually adjustable heating
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
- Wheelchair-accessible
- Individually adjustable heating
- Central heating
- Individually adjustable air conditioning
- Carpeted floors
- Ironing set
Show all 16 amenities
- Tea and coffee making facilities
- Mini fridge
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Bathtub
- Shower
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
DOUBLE KING SIZE BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Centrally regulated air conditioning
- Bathroom
- Wheelchair-accessible
- Individually adjustable heating
- Central heating
- Individually adjustable air conditioning
- Carpeted floors
- Ironing set
- Tea and coffee making facilities
- Mini fridge
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Bathtub
- Shower
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-1
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Shower
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Radio
- Mini fridge
Show all 15 amenities
- Tea and coffee making facilities
- Ironing set
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Individually adjustable heating
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
DOUBLE KING SIZE BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Room amenities
- Bathroom
- Shower
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Radio
- Mini fridge
- Tea and coffee making facilities
- Ironing set
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Individually adjustable heating
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • AccessibleROO.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
Room Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place San Antonio Northwest
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hyatt Place San Antonio Northwest
100
reviews shown
Jorge Alberto Jr
Front desk very helpful. We called in advance to let them know we were doing a late check in. They front desk staff made everything easy for us. We really enjoyed our stay. really recommended for families with kids.
Lea
Clean rooms and parking is great. Conveniently located
Daniel
Breakfast is good
Joanne
It was Everything I thought it would be. The staff was very helpful the room and breakfast was all in point.
Claudia
Had an amazing stay, clean room, and breakfast was hot and very good!
Jesus
Clean, great parking good breakfast
Cesar
No microwave in the rooms
Ice machine broken on both floors
Had to go to front lobby to get ice n use the microwave
Ice machine broken on both floors
Had to go to front lobby to get ice n use the microwave
Ethel
Gated parking , clean room, friendly staff, & good breakfast.
Osamah
Clean and spacious room, well maintained and staff was very helpful. Breakfast was okay but that’s typical so that’s fine! I recommend for people who like to stay in a suite like situation. Every room has a sofa that converts into a bed.
Diana G
Clean, great staff and great location.
Tiffany
Find another location
Erick
Good hotel to stay for vacation and there breakfast is good. Staff is friendly helps when you ask. Only thing I didn’t like was the pool looked kinda dirty
Tracey
Refrigerator didnt work wanted to put some water bottles in there but nope
Gricel
Very clean smells good and the staff was incredible very helpful, breakfast was delightful! Would definitely book again for future stays!
Graciela
Room was a perfect size, the bed and pillows were comfortable and the breakfast was plentiful. Enjoyed my stay.
Ravikumar
1 Star – Very Disappointing Stay, Not Worth the Money
I had a very disappointing experience at Hyatt Place San Antonio. The refrigerator in our room was not working, the telephone did not work, and the television had very limited channels and entertainment options.
The breakfast was also disappointing. Most of the hot breakfast items were pork every day. We informed the staff that we do not eat pork and requested alternatives such as turkey or chicken, but nothing changed during our stay.
The staff offered to move us to another room, but when we checked it, it had the same issues. They even suggested that we leave the hotel, but we were already on our trip with tickets and plans booked. Finding another hotel at the last minute would have disrupted our vacation and cost us more time and money. Because of that, we had no choice but to stay and adjust to the situation.
For the amount we paid, we expected much better service, working room amenities, and better customer care. Overall, this stay was not worth the money, and I would not recommend this hotel unless these issues are resolved.
I had a very disappointing experience at Hyatt Place San Antonio. The refrigerator in our room was not working, the telephone did not work, and the television had very limited channels and entertainment options.
The breakfast was also disappointing. Most of the hot breakfast items were pork every day. We informed the staff that we do not eat pork and requested alternatives such as turkey or chicken, but nothing changed during our stay.
The staff offered to move us to another room, but when we checked it, it had the same issues. They even suggested that we leave the hotel, but we were already on our trip with tickets and plans booked. Finding another hotel at the last minute would have disrupted our vacation and cost us more time and money. Because of that, we had no choice but to stay and adjust to the situation.
For the amount we paid, we expected much better service, working room amenities, and better customer care. Overall, this stay was not worth the money, and I would not recommend this hotel unless these issues are resolved.
Hector
Nice room and helpful staff.
Galilea
10/10 todo ,,lugar y almuerzo ! Muy amplias las habitaciones
rita
Me gustó , muy amplia la abitacio , limpia .
todd
Staff were friendly and helpful with requests. Place and room were clean. I would definitely stay again and recommend. Family friendly.
daniel
No pool it was under cleaning maintenance
Marcelino
great stay
Ariel
Muy limpio y buen desayuno excelente servicio.
Krystal
It was clean and everyone was nice and helpful
Roy
Clean facility , professional staff, and good breakfast
Roxana
Good
Dennis
Clean room, easy check-in and great bfast
Alejandro
The 2 full bedroom was very accommodating.but the upper corner ceiling was pealing back a bit due to rain water. The AC was inefficient in lowering the humidity level and to close to bewith limited passage to draw the window blinds
kenneth
The air conditioning was a bit loud other than that it was a very nice place.
Abigail
The staff & parking is amazing
Peggy
Had to ask for pool towels and for the sheets, blankets and pillow for the pullout. I was told they should be there but they weren’t. Also, no phone service on the room phones. I asked for a list of nearby restaurants, none was available, I was told their list was being updated. Breakfast was good, however omelettes were cold. The front desk ladies were very helpful- went to get towels, sheets, blankets, she was also able to verbally give me a list of restaurants near the hotel for me to order from and refilled my water tumbler with ice and water. Overall, it was nice, clean and peaceful. I would stay there again.
Luis miguel
Buen ser vicio
Kelly
Staff was awesome and friendly. Open parking. The pool did not look maintained and clean. Our room was nice but the blankets and sheets had some type of stains on them including the
Debra
This is our favorite place to stay when we have business at the medical center. It’s always clean and quiet and they have a great breakfast! The staff is always friendly and helpful. We like being able to walk to one of our favorite restaurants for dinner.
Jenelle
Little things like ‘ only members get bottled water - what the hell is that, and it’s such an inexpensive change
Elmer
Highly recommended, the staff was amazing, very kind and professional.
Michael
thank you for all you do to accommodate your guest. we are truely greatful to manager that was in charge on this day. I would truely recommend this hotel to all of my friends and family.
Thank you!
Thank you!
Lucia
Breakfast was great
Patricia
Yes
Juan
Clean room good breakfast
Gamaliel
Room was clean, staff was nice and let me know about all their amenities. Liked their breakfast
Christopher
10/10 definitely recommend
Mauricio
Place is amazing!
Adrian
Habitaciones limpias y excelente atencion sin duda regresaria
Bonnie
The room was decently sized for 5 people, the beds were a bit hard though. There were also these little bugs on the sink outside the bathroom. And the shower drain was clogged so the water only drained after you finished, the shower head seems like it was positioned for shorter people, at a weird angle. Breakfast was okay, just hotel food.
Gonzalo
the mattress is old
Debra
Electricity went out unexpectedly, we did not have access to warm up our baby’s bottles and power went off in the middle of a shower. Hotel room Phones do not work at all to contact front office. Then when try calling from cell phone calls were t going through. Nice hotel but horrible experience.
Claudia
Good breakfast, restaurants close by, walking distance.
Kandee
Good breakfast parking was great. Felt real safe in the area that had walking distance to restaurants.
Jodi
Very friendly staff. Very clean. Breakfast was great.
Karina
Good place to stay
Karina
Good place to stay
RUBEN
Breakfast is good and tasty. Secure parking with a good number of places.
Karina
Great Staff Clean rooms and Good Breakfast
Veronica
The room was clean, the staff was very friendly and had great customer service. Upon checking out, Delia one of the cleaning staff wished us safe travels and she hoped we went back soon.
Sameer
Breakfast menu was ok. The omelette was cold.
Tammy
Room was clean. Staff were friendly.
Jennifer
They didn’t have any rooms available after booking. They need to be more cordial on availability.!
Jose
Found two cockroaches in our room. The man who assisted us when we checked in was wonderful, but upon checking out we were met by three staff working front desk who seemed to be deep in a conversation that I seemed to have interrupted based on their faces. Elevators are definitely the slowest we have ever experienced, so ensure you use stairs or request a first floor room. Line to breakfast was definitely unrealistic, and it did not match the area to sit for breakfast. Overall, we will not be staying at this hotel again.
Louis
Clerk would not let my wife check in since the reservation was in my name. Was a bit rude when she informed. The breakfast area is not well organized. There is no free coffee available after breakfast hours. Was disappointed for a place carrying the Hyatt name.
Mariana
Our stay was very amazing!
Saba
Everything was amazing. Incredible stuff.
Thi
Super clean and well kept when it comes to rooms! The building is super nice and well managed if I do say so myself. The staff were more than welcoming!! Will pick this hotel when I come back to SATX
Whitney
Place was nice and clean and staff was friendly!
Evelyn
Breakfast was freshly cooked. Staff was amazing and very friendly. The room was clean and ready when checked in.
Jaime
Staff was very helpful and address any question or need I had, very welcoming.
The hotel has good size rooms, bathrooms on the small side but giod enough. The room as okish clean, the floors and general areas were dirty, it needs a good professional cleaning to clear stains and dirty marks off the floor.
The area was very good located, access to many restaurant options, some walkable and safe
The hotel has good size rooms, bathrooms on the small side but giod enough. The room as okish clean, the floors and general areas were dirty, it needs a good professional cleaning to clear stains and dirty marks off the floor.
The area was very good located, access to many restaurant options, some walkable and safe
Alida
Staff at the Hyatt were very friendly and welcoming, which we appreciated. Unfortunately, the room cleanliness was not up to par. We booked a king room listed for four people, but it felt very cramped and more suitable for two. The sofa bed was nice, but there wasn’t enough space in the room for four people to be comfortable.”
Victor
Everything was clean, friendly staff, really nice and comfy place …breakfast honestly need to be improved, not much flavor on the food
Everything else 👍
Everything else 👍
Xing
Too close to freeway. Very loud
Marlene
Great and friendly staff at front desk. Breakfast not too good the morning we were there but it was okay. Would stay again
Karina
Good
Maria
The room were stinky and as soon we got there we ll got sick!! Breakfast was good though and everyone was friendly
Kathleen
staff
Brad
The staff were very friendly and helpful. Good full break
Julio
We stay at this hotel often, but this stay was by far the best! Allll staff was helpful and friendly! Everyone was ready for whatever you needed. Our stay was during Valentine’s weekend because my son had a soccer tournament, so we loved how they went all out for Valentine’s and gave my kids little Valentine gifts! Definitely a stay to remember!
Boris
Kind staff, clean facilities and good breakfast
Stephanie
Clean room and friendly staff
Jorge
Loved the room and staff.
Caroline
The breakfast left a bit to be desired. Fruit tasted old and I was disappointed to see single use plastic dishware and disposable plates/cups
Venancio
* Heater in the room was not working, but front desk attendant gave us another room.
* When exiting the elevator, there is no signage to direct which room numbers are to the left and which are to the right.
* Drinks/snacks for same & microwave are behind the counter giving customers the feeling they cannot access this area.
* Hyatt welcome sign was a nice surprise, however my name was misspelled.
* When exiting the elevator, there is no signage to direct which room numbers are to the left and which are to the right.
* Drinks/snacks for same & microwave are behind the counter giving customers the feeling they cannot access this area.
* Hyatt welcome sign was a nice surprise, however my name was misspelled.
jaime
Great stay.
Brittany
Everything was great at this
Clarissa
Great stay! The staff was so kind and we loved the location!
Arthur
Room was very comfortable. Staff was nice.
RUBEN
The facility and the room was very clean. The staff (Abby and Alma) were extremely friendly and helpful. My accommodation was perfect.
Jacob
Really great stay! Hotel was nice and room was cleaned perfectly. The staff were really accommodating and friendly!
Elisabeth
Great staff and sweet sentiment left in my room for guest of the day!
Maria de Lourdes
All excellent
Felishia
Nice clean room
Maria
Front desk staff was very courteous.
Heather
Clean room, quiet and the breakfast was good.
Ricardo
Everything was great!
Blanca de los
Very friendly.
Clean room
Clean room
Patti
Everything about the Hyatt was great ... the room, the staff, especially the room!
Jose
Great
michael
room was great but only thing is that the shower head was little broken and was leaking water
Javier
Clean room and common areas
Alberto
Clean room, good breakfast, good stay option
Abdus
Clean room and the very friendly staff
Diego
The room's floor was not clean when we arrived. The breakfast was unsufficient considering the amount of guests staying at the hotel.
Location & surroundings
Hyatt Place San Antonio Northwest
4303 Hyatt Place Drive, San Antonio, United States
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Hyatt Place San Antonio Northwest
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