Name: Motel 6 San Antonio Nw Medical Center
Address: 9400 Wurzbach Rd, San Antonio, 78240, US

2/10

Poor

28 Jul 2026

Marvin R

No pudimos quedarnos esa noche el lugar no era nada como se veía en la web de Hotels.com viajavamos 2 familias mi amiga se adelanto mientras nosotros nos quedamos un tiempo más en el parque de juegos six flags, y al llegar se topó con la sorpresa el cuarto no estaba como aparecía en la web ,las ventanas estaban como rotas pedazos con cinta negra,las cobijas con manchas y no se diga las almohadas con manchas amarillas y marrón muy sucias eso fue deseocionsante y salió de ahí a reclamar al servicio del hotel y dijeron q no podían responder q nos comunicáramos con ustds, yo intenté cancelar esa misma noche y no pude mi amiga también siguió intentando pero asta ayer ella recibió respuesta de ustds ,yo exijo el rembolso total porq lo pudimos quedarnos esa noche fue muy desepcionsnte íbamos cansados tratando de llegar al hotel y descansar y nos llevamos esa mala experiencia que tuvimos que regresarnos esa misma noche de tan incómodo que fue !

6/10

Pleasant

28 Jul 2026

Juanita

Room had a smell. no shampoo, towels we're to small.

2/10

Poor

24 Jul 2026

fredi

They had dogs right next to my room, and they wouldn't let me sleep.

2/10

Poor

09 Jul 2026

Bernabe

Las cobijas llenas de hueco las camas tenían habían cucarachas el baño terrible Todo estaba en muy malas condiciones olor a marihuana
Horrible la verdad

Partner

2/10

Poor

08 Jul 2026

laura

Clear room

2/10

Poor

06 Jul 2026

Mohamed z

Very dirty

Self

2/10

Poor

06 Jul 2026

Dunia

Había un montón de cucarachas todo estaba sucio el baño sucio horrible

Friends

2/10

Poor

28 Jun 2026

Rick

I paid for a room with a microwave and fridge my medicine and leftover food but hotel rented all room and stated they could didnt have any available. I had purchase an ice chest and put ice for medicine.

Friends_and_family Friends

2/10

Poor

23 Jun 2026

vicente

cigarette smell even though i got the one without and sheets had stains

Family_with_children

10/10

Exceptional

18 Jun 2026

Rebecca

Friendly and helpful. I wished they had breakfast. Clean room

Partner

10/10

Exceptional

09 Jun 2026

José

The staff and the fast check in and out.

Self

10/10

Exceptional

04 Jun 2026

José

Everyone In that hotels Is pretty friendly and great service.

10/10

Exceptional

25 May 2026

MOSES

Friendly staff, clean rooms

Partner

2/10

Poor

20 May 2026

Aaron

Very unprofessional and inconsiderate I made a reservation online and upon arrival the manager at the window told me that the reservation wasn’t there and that it was 3rd party services that he could not pull it up and that I would need to pay the full amount again, I told him I would not pay twice if another room that I’m comfortable paying the 50 deposit he then scratched off where it said 50$ deposit on the welcome sign and wrote 100$ over that! Upon asking for my refund they denied it telling me it was non refundable while talking to hotels.com help center they tried contacting the hotel I literally watched the manager walk away from the phone and the next guy told them the manager was unavailable the only way to get a refund is if the hotel releases the hold and they refused to do so I payed for a room I did not sleep in and they wouldn’t accommodate me definitely will not come here again or recommend anyone else to do so

10/10

Exceptional

18 May 2026

Rogelio

Na

Partner

6/10

Pleasant

28 Mar 2026

Cynthia

Most of the staff were pretty good but I was charged a deposit after being there a week and threatened to kick us out if we didn't pay a deposit right then and there and deactivated my key card and they wanted the cash right then and there

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Lucia

Good nights sleep

4/10

Poor

27 Mar 2026

Jesus

Not good.

Partner

2/10

Poor

22 Feb 2026

Minhtu

So I book a room for 1 night Feb 21 and 22 and I didn’t know abt the check in time I thought I can still check in on Feb 22 but when I arrived the front desk said “you have to check in AT 3pm” and now my family have to sleep on the car because we only need to sleep until 9am but they said they gonna charge me $70 for the room, $30 for I don’t know and $50 the deposit, so $150 in total just for 3 hours. I thought if I book for Feb 21 and Feb 22 and I can still check in on Feb 22. And also they didn’t show the check in time until I pay… I definitely want my money back.

Family_with_children

8/10

Excellent

16 Jan 2026

Melinda

The staff was couteous and the bed waa clean and comfortable. It was a quiet environment with a peaceful night of sleep.

Self

8/10

Excellent

07 Jan 2026

Michael

Yes

Self

2/10

Poor

02 Jan 2026

Tacho

The floors are very sticky. The restroom was very dirty and the shower floor was very dirty and blankets and covers had hose

Partner

2/10

Poor

26 Dec 2025

JOSEPH

First of all had issues with our air-conditioning. The guy got mad because we had gotten into the room and use the restroom and therefore the room was un soluble to be renewed. I’m like with the palm is the air conditioner. Get some in there to fix it. And it was loud put it in another room oh my God it’s horrible. Had blood stains on towels holes cigarette burns in the blankets and the air vents were out and lastly, in most importantly, they had removed the fire alarm so if there was a fire, you would’ve been screwed. Also the neighborhood while plenty of restaurants have a lot of homeless people would not recommend.

Leisure Family

10/10

Exceptional

22 Dec 2025

John

Great experience

Business Family_with_children

8/10

Excellent

13 Dec 2025

Loraine

I was clean ..

10/10

Exceptional

11 Dec 2025

Kathleeen

Staff courteous.

Business Partner

2/10

Poor

03 Dec 2025

giovanni

Receptionist, stated I did not have a room booked. Had to call Expedia customer service. After speaking to the rep. It seemed as though he had lied about my booking. He said it was under the wrong name. After speaking to customer service this seemed unlikely.

Leisure Self

10/10

Exceptional

12 Nov 2025

Kathleen

Room was clean, beds comfortable, staff extremely friendly and helpful

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

Loretta

The room was sufficient. We checked in late the first night. We have never been asked for a deposit, but when I extended our stay they wanted a $30 early check in fee, and a $50 deposit. I explained that we had never been asked for a deposit when we stayed, and why would we owe an early check in fee if we were extending our stay. We weren't leaving and coming back. That's exactly what we were expected to do. I said that makes no sense. Just another way of putting more money in their pocket.

Partner

4/10

Poor

06 Nov 2025

Lucia

The towels are dingy and face clothes had old mskeup on them.
ROACHES

Leisure Family

2/10

Poor

01 Nov 2025

Maria

It was horrible had DIRTY SHEETS. Dead roaches in bed.. bed was dirty. The restroom door looked like someone pooped in it tv did not work at all. Front desk had us do our own beds instead of moving us. Sheets were burned and the bed omg it’s like they were not changed and pillows dirty u could see it

Business_and_leisure Family

2/10

Poor

30 Oct 2025

Lynn

Worst Motel 6 stay. I wont ever stay at another one anywhere after this. It looked like ex-prisoner types were staying there, very low class noisy customers in and out after midnight, a fight between a couple broke out and I thought somebody was going to get shot — the mgr did tell them to leave thankfully- non-stop traffic noise on I10. People at desk were decent and hot water was great.

Pet

2/10

Poor

28 Oct 2025

Maricruz

My room was horrible! The bed sheets had cigarette burns on them and let me start on the restroom..... The restroom wall had blood stain and the shower curtains had blood stains as well. The restroom exhaust fan was broken where it was popped out of the wall. The AC didn't work as well and it was just a very pleasant trip for me that weekend. I would never stay at a MOTEL 6 EVER!

Family_with_children

2/10

Poor

19 Oct 2025

Melinda

Room was dirty I ran out of there so quick , and the front desk was rude and not helpful , I wi be disputing the charge. There was roaches

Leisure Partner

2/10

Poor

31 Aug 2025

Havan

I had to check out in 2 hours
Homeless people were knocking at my door claiming I stole their belongings
A lot of drug addict were all over

Leisure Self

10/10

Exceptional

28 Aug 2025

Amanda

Clean room, easy check in, calm and quiet, laundry facilities, nearby eateries, convenience store, as well as a supermarket.

Partner

2/10

Poor

24 Aug 2025

Michelle

The hotel looks nothing like the pictures. Its very old and dirty. Has a bad smell. This hotel is not the new room's. The inside pictures r not from this hotel. I checked out and went to a different Hotel.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Luis

All good

Leisure Family

2/10

Poor

16 Aug 2025

Moises

Hood

Leisure Family_with_children

6/10

Pleasant

16 Aug 2025

Seferino

The price of stay was great! But as for the noise well.. let me explain. The ac unit fan / blower was very noisy. Made for a good night's sleep difficult.

Business_and_leisure Partner

6/10

Pleasant

29 Jul 2025

RUSSELL L

Couple of night stay

Typical lower end Motel 6. Needs maintenance. Definitely showing age. AC barely kept room cool. Toilet seat almost falling off, beds ok, reasonably clean.

Partner

2/10

Poor

29 Jul 2025

Ashley

When we first checked in the first room we went into smoke really strong of cigarettes. The smaller so strong that we knew that smell would stain are closed and our bags. So we accidentally to another room in the room next door was better but the comforters had burn holes in it sort of the curtains it was also a gang related tag under the desk for the TV. At night you can hear people walking back and forth messing with your doorknobs. I've probably heard car alarms go off about three times at night. It just did not seem like a safe area at all.

Leisure Family_with_children

10/10

Exceptional

24 Jul 2025

Ernest

The staff was helpful and pleasant

Leisure Family

10/10

Exceptional

24 Jul 2025

ernest

Really enjoyed our stay

Leisure Family

4/10

Poor

20 Jul 2025

JOFFREY

Customer service is terrible! The frontdesk person did not accept my wife's credit card (my wife was with me waiting in the car). He said it's for security. I told him I have always used my wife's credit card and had never been questioned about it. Also, I asked to check in early but he was charging me an extra $20. This is also after he said he has a few rooms that are ready and available. Also, I have a feeling they don't wash their sheets often bec I saw someone's hair on the sheets. The pillows are hard, thin and worn. And the cold l/lukewarm water has very weak pressure.

Leisure Pet

4/10

Poor

12 Jul 2025

Raul Meza Gaona

.

Leisure Family_with_children

2/10

Poor

01 Jul 2025

Ashly

You wont get your deposit back

They kept our deposit for absolutely no reason and our room keys didnt work in the morning when we woke up. We had to go up to the front and have them turned on. The receptionist seemed shocked we still needed them even though it was still a few hours from checkout time.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Tomas

Horrible

Very dirty rooms towels filthy and had bug in shower no amenities. Old outdated and trashy

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Barbarella

Excellent service and

Friends_and_family Family

2/10

Poor

30 May 2025

Gabriel

White towels with brown stains. Stained sheets. Bathroom mold.

10/10

Exceptional

29 May 2025

Stevan

jo

4/10

Poor

27 May 2025

Samantha

Trash

Leisure Self

4/10

Poor

26 May 2025

Courtney

Awful Motel

The property was more run down that lead to believe, they charged an afditional deposit on top of our stay. Didn't offer any of amenities that we were shown on the booking in our rooms. There was no ice machine we could find. The front desk was more than mildly sexist and the people wo were renting were paying to stay for 1 night 'parties' and seemed to get bottom floor preference. This was a terrible motel. Our bathroom had dried pee on the ceiling and the cigarette burns all over the blankets, and no duvets in sight. The sheets were rough looking and had permanent stains on them and there was no in room amenities. The staff was rude and nosey. I will never bring my family back to this location.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Karen E

Good location near Medical Center & Shopping

I was traveling with my mother and picked out this hotel because it has an ADA room with a walk-in shower and TWO beds. That combination is extremely hard to find.

Our room was in the \"Studio 6\" portion of the hotel. Apparently the other half of the hotel is \"Motel 6\" rooms. The difference is our room had a kitchen (microwave, apartment sized fridge with freezer, kitchen sink, & kitchen storage) and the regular Motel 6 rooms have only the basics. Be sure to pay attention to which you are booking.

The hotel pool is small but clean. The ice machine was broken which was quite disappointing. The snack & drink machines were also out of service but they were last year, too, so I don't expect them to be fixed. Fortunately, there is a service station/convenience store next door and a nice H-E-B an easy walk away. Even closer is a McDonald's & Wendy's.

It's a few minute drive from the hotel to the Medical Center area. There is a bus stop across the street from the hotel which can be helpful.

We didn't have any noise issues while we were there. A very nice family works there and does the cleaning & other work around the hotel.

There is a laundry room with two washers and two dryers that were clean and it good condition. The machines don't take cash, only payment by credit card or app but that was easier than trying to round up change. No vending of detergent so bring your own.

When driving there is a back entrance/exit for the hotel which often much more convenient.

Friends_and_family Family

6/10

Pleasant

17 May 2025

Isabella

Nothing special. I was fresh outta sugery with no place to keep my meds and no ice available to MacGyver a sink ice chest..

10/10

Exceptional

13 May 2025

Lottie

It was very clean and nice and quiet.

Leisure

8/10

Excellent

06 May 2025

RAUL

Great Place!

This Hotel is a great place to stay. Really great bang for your buck here, but I only have one complaint and that is parking. I am a musician and I come in late, meaning early in morning after gig, and finding a spot to park in is tough. Other than that, it's a great place. I will stay here again for sure!

Business

10/10

Exceptional

03 May 2025

Adrian

Been to a lot of Motel 6’s in San Antonio and this one is by far away the best one

8/10

Excellent

02 May 2025

Saragosa

Close to restraunts

Leisure Family

10/10

Exceptional

30 Apr 2025

Michelle

They was very respectful and had great service.

Business Family

4/10

Poor

30 Apr 2025

Eduardo

Needs clean bed sheets..

Business Self

2/10

Poor

28 Apr 2025

Megan

The lady up front said the deposit was 50$ and we paid it. Sunday morning at check out we went to get the deposit back and she only gave us 30 back and when we said it was 50 she said no it wasn’t .

Leisure Partner

4/10

Poor

06 Apr 2025

AUGUSTIN

Arrived late 11 pm because of work. Tv nonfunctional called front desk she said ‘ remote not working’ . I offered to go get one : she said “don’t have any”. Also one small towel for 2 people . I have stayed here before for $60/ night. Now price $137/ night . Not worth that amount.

Business

4/10

Poor

19 Mar 2025

Donald

In the Hood, Below Average but Workable

It's in the hood. Its workable but not average quality. Maybe 2.5 stars, but you get what you pay for. No amenities. No shampoo or body wash. Took my first shower with hand bar soap. Many of the towels had stains on them. I stayed 4 days (pre-paid) for a trip to visit a sick family member in the hospital. I had to wear sandals when I walked on the wood floors or it would get my feet dirty. I asked for a couple extra towels & I was told, \"sorry it's 1 for 1, you give me dirty ones and I give you clean.\" There was a fridge/freezer, and a decent TV. The price is good, but if you're looking for an average but kinda nice room, this isn't it. If you're looking for a place to crash and leave, it's workable.

Self

2/10

Poor

17 Mar 2025

Darrell

great place to stay if you want to smoke crack with all the heads around the parking lot i slept in my van the room was so filthy

Business Self

6/10

Pleasant

16 Mar 2025

Monica

Outdated.

Leisure

10/10

Exceptional

20 Feb 2025

Priscilla

woolf stay again

i mean you get what you payed for it served its purpose. no problems

Self

8/10

Excellent

16 Feb 2025

Ray

Decent hotel for one night, no complaints, staff very helpful, great location for food options, best part is, $50 cash deposit at check-in and returned after quick inspection of your room at check-out! At other hotels you have to use same card you purchased room with for the deposit and then wait a month to receive the $150 deposit they charged you!

Leisure Family

10/10

Exceptional

29 Jan 2025

Carlos

Great place , near Hospitals

4/10

Poor

22 Jan 2025

Igor

The room is very small. It didn't even have a microwave. Other guests complained about their room being dirty and smelly.

Leisure Family

2/10

Poor

09 Jan 2025

Patti

Was NOT able to check in

Leisure Partner

10/10

Exceptional

22 Dec 2024

RUSSELL L

One night

One night in San Antonio. Just needed a place to stay overnight. No frills, typical Motel 6. Clean room, bath and average bed. Price good for area.

Partner

2/10

Poor

11 Dec 2024

tina

The manager was a con artist and tacked on late fees and extra charges over $100 and moved us into 3 different rooms that got progressively worse.

Leisure Partner

6/10

Pleasant

09 Dec 2024

Leona

Average

Average room. Ok if you don’t want to spend much money.

Self

10/10

Exceptional

19 Nov 2024

Charity

I was happy with my stay here! I was able to relax and refresh for my stay here! I’m glad there are restaurants near by! Thank you for my guest experience!

Leisure Self

2/10

Poor

16 Nov 2024

Alexander

The room smelled like stale cigarettes back to 1980 and I was told it was smoke free. I also killed a roach in the bathroom. The pillows only had one thin cover and the actual pillow was dirty and exposed at the ends.

Business

8/10

Excellent

12 Nov 2024

Angel

Construction equipment in front no where close to eat I walked around in the dark side walks.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2024

Janvier

Thank you.

2/10

Poor

15 Oct 2024

Manuel

Stay Away!!!

This was the very very worst hotel dirty and dirty walls.Bed sheets had stains all over and burn cigarettes hotel in sheets
Not a family place to stay at all! It was just Nasty all around. Bathroom door lock was broken with door broken into also..

Friends_and_family Family

10/10

Exceptional

08 Oct 2024

Ana

Have stayed several times and keep coming back because it’s accessible

Business_and_leisure Partner

2/10

Poor

29 Sep 2024

Amir

blood stains on sheets, homeless sleeping in the common area stairs and horrible herb sustenance smell.

Family_with_children

2/10

Poor

13 Sep 2024

Juwan

Nothing

10/10

Exceptional

04 Sep 2024

Leticia

Everything was perfect.

Business_and_leisure Pet

6/10

Pleasant

04 Sep 2024

karina j

Staff should make their family guests aware that they have rooms with a refrigerator and a microwave. Also the linens and towels need to be replaced or washed more thoroughly seeing stains and hair in towels is grotesque.

Business_and_leisure

6/10

Pleasant

29 Jul 2024

Gloria

I didn’t like that there was no microwave or refrigerator

Business Family

2/10

Poor

21 Jul 2024

Lilia

Room floors were stained with black ink, bed sheets were stained, pillows were stained, towels were all stained, and the room smelled like cigarettes. Don’t recommend staying at this place unless you really need a room. The service attendant was nice and welcoming though.

Self

4/10

Poor

21 Jun 2024

Roger

Ac

So I show up they give me a room on the ground floor..ac does not turn on at all. They move me to second floor ac does not turn off, tv is not working , kept scrambling the hole time

Self

2/10

Poor

16 Jun 2024

Maria

Very loud. Door would open unexpectedly. Could not sleep

Leisure Family

2/10

Poor

16 Jun 2024

Monstucture

Our room was broken into within less than a day of our stay. Strangers going through our belongings while we were away from the motel we caught them running away when we get back to our room. When we reported it to the receptionist upon our return, they said they would check the security cameras, but it turns out the cameras only provide live video with no recording. Thirty minutes after, we witnessed two individuals attempting to enter multiple rooms on the property. Despite our requests, the front desk claimed they couldn't take action and refused to refund us for the night we didn't stay. They kept giving us the runaround, insisting they needed to speak to the manager who was unreachable for two days. We haven't received any updates and feel they're not making any effort to assist us.

Business_and_leisure Friends

10/10

Exceptional

03 Jun 2024

Daniel

i have stayed at many Motel 6 before, have stayed at this location many times before. but this time when we entered the room i notice that one of the beds had crumbs on the comforter, as if the previous guest only used one of the beds to sleep and the other to munch on cereal or granola or God knows what, and housekeeping only bothered to take care of the undone bed and left the other as it was. it was disgusting having to know i had to sleep on a dirty bed. restroom as clean and well stocked with the essentials, premises were clean, and location is very convenient right off I-10.

Leisure Family

6/10

Pleasant

26 May 2024

Esther

Front desk agent was great, warm and welcoming. The hotel itself is so dirty. Found many spiders and just felt so itchy sleeping there. Definitely needs work. Too expensive for the hotel.

Leisure Family

6/10

Pleasant

26 May 2024

Verified traveler

The room was clean although pillos smelled a bit awkard. It was ok place to stay for one night and price

Friends_and_family Family

8/10

Excellent

17 May 2024

V.LaNeal

Staff was super helpful and accommodating!

Business

10/10

Exceptional

28 Apr 2024

Andrew

Very good

Business Friends

2/10

Poor

13 Apr 2024

Blake

Contact high from room/Don’t stay here with kids.

Trash. Room smelled like weed. Stains on sheets. Multiple people smoking weed openly throughout the property. Refused to stay there with kids. Front desk lady was apologetic but management refused to give refund.

10/10

Exceptional

09 Apr 2024

Joe

Quick Gettaway!!

Perfect location as we were headed for the Eclipse further west the next day!! Very clean, convenient, and safe!!

Partner

2/10

Poor

09 Apr 2024

Larry

Had a reservation for a room with a microwave and refrigerator. They didn't have any left when I checked in. So what is the point of a reservation? Bedsheets and towels had stains. One guest left right after checking in because there were bugs all over the beds. The smell of weed each time you walked outside. Large groups of people hanging out in the parking lot drinking and smoking during the evening into after midnight making noise. No cleaning or maid services. Had to go to HEB to get toilet paper and trash bags.

Leisure Family_with_children

2/10

Poor

08 Apr 2024

Amarilis

Bugs on beds dirty sheets

I had 2 rooms q room bed were stain with yellow circles and bugs in the bed. wnd room it was non smoking nut someone had smoked in there previously. Changed rooms again both rooms had stains on the sheets and bugs. We had to check out and get another room. We contacted Hotels.com while in one of the rooms and where rold that rhey send a message to the manager of the hotel for a refund

Friends_and_family Family

4/10

Poor

07 Apr 2024

Rosemary

The bed hard lumpy and uncomfortable. The refrigerator leaked. And the air conditioner did not work.

Leisure Family

2/10

Poor

21 Mar 2024

Rafael

The floor mats outside the room and the walkway were extremely dirty. The towels were older than my grandmother. Reception area is very dirty.