Name: The Westin San Antonio North
Address: 9821 Colonnade Blvd, San Antonio, 78230, US

10/10

Exceptional

25 Jul 2026

Ignacio

Like that it clo

6/10

Pleasant

25 Jul 2026

Elizabeth

room was ok but the wall need to have sound proof because the kids and mother next to us cry almost all night, make impossible to sleep, the kids and mother stop screaming and crying about 2:30 am or close to 3:00 for one night stay to rest was not good , but the staff need to acomode the room an a better way no put. senior for one night close to little crying kids, also no Spanish Channels, that and the kids make me look for another hotel on us next trip

2/10

Poor

25 Jul 2026

nayivis

Rude and despotic right from the reception desk—a very bad experience.

6/10

Pleasant

24 Jul 2026

liz

The room was clean and comfortable. However, I found it ridiculous that I had to pay for parking and the parking lot is in terrible conditions. The pot holes are the size of an entire car.

10/10

Exceptional

24 Jul 2026

George

Good stay overall the AC in my room wasn’t really working that good during the day, early evening. But overall a comfortable and relaxing stay

8/10

Excellent

22 Jul 2026

Lauren

I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-maintained. The staff were friendly, professional, and always ready to help. The location was convenient, and the amenities exceeded my expectations. I would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable and enjoyable experience.

2/10

Poor

21 Jul 2026

Alexia

I booked this way in advance as it looked like a good spot. I drive 10 hours from out if state and arreive and wait in line for over 25 min to get told they dont have any rooms and cannot accommodate me.
I was highly upset 😡 and tired at that point abd wont book through Expedia or at this location ever again

10/10

Exceptional

21 Jul 2026

Claudia

Todo el hotel estaba muy limpio

10/10

Exceptional

21 Jul 2026

Barbara

Hotel was nice and clean. Lovely family getaway. No exaggerated noise. And we definitely loved the indoor and outdoor pool.

Family_with_children

10/10

Exceptional

21 Jul 2026

Kristina

Huge shout out to Anthony for making our weekend getaway even better than we planned! The hotel was hosting several teams of dancers for dance camp and he made sure we still got a nice quiet room, gave a great us a great idea for breakfast and made sure we had a great stay when we checked out.

Partner

2/10

Poor

20 Jul 2026

Nirmal

I didnt get the breakfast I paid for

Family_with_children

10/10

Exceptional

20 Jul 2026

David

Awesome rooms were nice 🔥🔥🔥

4/10

Poor

19 Jul 2026

Melissa

This hotel is very poorly maintained. When I got there at 6 pm, they were short housekeeping staff. So there was a long line to check in and people were told they had to wait an hour for their rooms. The rooms were quite dated, and the hotel was poorly maintained. The food was mediocre and the breakfast buffet was not worth $18.95.

Self

4/10

Poor

19 Jul 2026

MarShawn

I was very disappointed with my stay. Our room was never cleaned during our entire visit, despite being occupied. We eventually ran out of toilet paper and had to request basic necessities ourselves. Housekeeping should not be something guests have to chase down.
For the amount we paid, I expected much better service and attention to guest comfort. A clean room and basic supplies are fundamental expectations at any hotel. Unfortunately, this experience did not meet those standards. I hope management addresses these issues so future guests receive the level of service they deserve.

Family_with_children

10/10

Exceptional

19 Jul 2026

Christine

Property was is a safe area. Property was very nice.

Self

10/10

Exceptional

19 Jul 2026

April

Great location and nice hotel.

Partner

6/10

Pleasant

19 Jul 2026

Reid

This Westin has fallen off. If you don’t care about amenities then it’s a fine stop for a night.

Family_with_children

10/10

Exceptional

19 Jul 2026

Kassandra

My stay was fabulous, the room was clean, the staff was friendly. Check in was a nightmare, some people were overbooked so their stays were canceled. Luckily, I booked days in advance, those who had booked on thursday and Friday were overbooked. My biggest complaints were parking, which was such a hassle due to paying through metropolis. The manager helped me process the multiple day pass because she informed if I didn't, it would continue charging me everytime I left. Well I thought I could rest assured it was taken care of. Unfortunately it wasn't. I stayed from Friday- Sunday, it kept trying to charge my card. At one point, my card was locked by the bank because it thought it was fraud.

The location of the hotel was amazing. I used to live in San antonio and it's pretty quick wayb to get here and there.

The view was amazing. And my favorite part of the trip. I loved waking up to the sunrise and the traffic. At night the lights were stunning.

The rooms are on the older side and the bathrooms outdated. The adjoining room was annoying a my neighbors kept messing with the door, idk if they were accidentally hitting it but I could also hear them talking and laughing at 4 am.

Friends_and_family Family

2/10

Poor

19 Jul 2026

September

My stay at the Westin was extremely disappointing and did not meet the standards I expected from the brand.

To start, the bathtub/shower would not drain properly. After each shower, we had to wait more than 15 minutes for the water to drain before the next person could use it. I reported this issue multiple times, but there was never any follow-up. No one offered to move us to another room, nor was there any gesture of goodwill, such as a discount or apology.

The rooms are also very outdated. At this point, it feels like the hotel is relying on the Westin name rather than providing the level of quality guests expect.

To make matters worse, the phone in my room did not work, so I couldn’t even contact the front desk without leaving the room. When I went to the front desk to ask about the drainage issue again, the associate barely looked up from her computer and showed little interest in helping. The customer service in the restaurant was equally disappointing, as the staff was rude and unwelcoming.

Overall, this was the worst hotel stay I have ever experienced. I expected much more from the Westin brand, and unfortunately, this experience fell far below those expectations. I will not be staying at this hotel again, nor would I recommend it to others.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Regan

I recommend 100%... Great experience, and very relaxing..

6/10

Pleasant

19 Jul 2026

Marisa

The staff were excellent and very helpful. The rooms were clean but a bit dated. The tables by the pool and lobby were not clean so it was hard to sit down to read or work on tables thst had not been cleaned after every use.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Evert

My go-to stay when in SATX. Conveniently located, amazing staff, and great amenities.

Family_with_children

4/10

Poor

18 Jul 2026

joshua

Old, outdated, smelly old carpet, horrible breakfast

Family_with_children

8/10

Excellent

18 Jul 2026

Juan

Great room and service. However, no complimentary breakfast and free parking

Partner

10/10

Exceptional

17 Jul 2026

Edwin

Very courteous and helpful staff. Room service was great AFHs the steak I ordered was cooked exactly to my liking and tasty as well. My room cleaning lay m lady, Lupe, did an outstanding job keeping my room clean and tidy

Self

6/10

Pleasant

17 Jul 2026

Kandee

The room was clean but needs to be updated did not have places for your suitcases and just a desk and chair. Also needs to have microwave. Amenities are good just needs a fave lift. And to get rid of the old carpet and plumbing. Not enough places to plug in devices. My Husband uses a cpap machine at night and the nightstand just barely accommodated it. Not anymore room for anything else. Beds were very comfortable.

Family

6/10

Pleasant

17 Jul 2026

Gabriella

Although check in was a breeze and the beds were super comfortable the rooms were not super clean and they were very dated. Our rooms window seal and paint around it were bubbling and pealing. You can tell it had been there for a while. I let staff know but they never offered to change our room or offer partial credit. The window was leaking (it’s been raining) as well, which explains the bubbles. The bathroom had mold.

10/10

Exceptional

16 Jul 2026

Amanda

The rooms we clean and well maintained. The option for the two pools was nice as well. I would note they are not real deep, but nice for fun swimming and lounging. It is paid parking, but very easy to deal with. It was a nice weekend stay.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Shelly

Room was good size and very clean. Had a couple of things in bathroom that needed to be fixed (broken tile and outlet was not useable).

Outside pool was cloudy. Could not see the bottom of the pool. Indoor pool was fine.

Family_with_children

8/10

Excellent

14 Jul 2026

Richard

Clean room

10/10

Exceptional

12 Jul 2026

ruben

Clean big rooms

Self

10/10

Exceptional

06 Jul 2026

Monica

👍👍👍

6/10

Pleasant

06 Jul 2026

Dali

Not much staff works there .

Family_with_children

10/10

Exceptional

05 Jul 2026

Sandra

The room was nice and clean the views were really nice overall excellent stay

2/10

Poor

05 Jul 2026

Jose

The smell like very old and humed place even with the ac you can feel your skin very sticky, I will never rent this place again

Family_with_children

6/10

Pleasant

04 Jul 2026

Jesus

Surprised not to Westin standards. Pool furniture was old and worn out. Pool bar was supposed to to open at 4pm per website info, but staff stated it only opens Saturday and Sunday. They should change their info for new visitors to prepare. Room halls had a bad smell. Rooms were a little outdated. Bar had no frozen drinks and limited on what they offered. It wasn’t a totally bad experience but not what we expected from A Westin Hotel.

Partner

6/10

Pleasant

01 Jul 2026

Madison

Overall a good affordable place to stay

Partner

8/10

Excellent

29 Jun 2026

Sonya

Nice place

Family_with_children

2/10

Poor

29 Jun 2026

Jerry

Unprofessional staff member that assisted me.

Partner

10/10

Exceptional

29 Jun 2026

Joann

Staff was amazing. We always enjoy our stay.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Michael

No bathroom fans... cracked floor tiles
8 dollars for a bottle of water in bathroom ... everything very expensive at hotel ..just not what I expected from a Weston.. most staff were excellent
But I would not stay again for as expensive the rooms are and along with other issues
Much better options out there available

Friends

10/10

Exceptional

28 Jun 2026

Jason

Clean Room & Staff was very helpful........ A+

Self

4/10

Poor

28 Jun 2026

Jay

Property has not been updated in 30 years. Rust everywhere. It was once a beautiful hotel. Housekeeping \"missed\" our room. When we let the front desk know, they offered to send up fresh towels and some more coffee--those things never showed up. It was budget-priced, and it showed us why....

Partner

10/10

Exceptional

28 Jun 2026

Sarah

This is our go to hotel when in San Antonio. Always clean. comfy beds and pillows, slightly dated decor but rooms are always clean, well maintained and spacious! For the price point you can find much better!

Family_with_children

10/10

Exceptional

27 Jun 2026

Laura

It is a great place to stay. The staff is so friendly, the rooms are clean and comfortable and the atmosphere was great.

Partner

6/10

Pleasant

27 Jun 2026

Keith

We were disappointed in our stay here. The floors of the room we stayed in felt damp and sticky and the decor is very dated. The staff was gracious with us when we decided to check out early.

Partner

8/10

Excellent

25 Jun 2026

Norma

I was surprised to learn that they no longer have free parking.

Friends_and_family Family

2/10

Poor

25 Jun 2026

Christopher

Rooms not ready at check in time.
Room not cleaned- dirty bed linens soaked with urine, crumbs on furniture, shower not cleaned, furniture needed dusting, pet odor, stains on curtains, employees were not responsive and rude. Terrible experience.

Family

10/10

Exceptional

25 Jun 2026

julio

Very Confortable bed, and good treatment from staff.

Partner

4/10

Poor

23 Jun 2026

Yolanda

The age of the hotel shows in the air quality of the room and stained tub. Upgrades are seriously needed.

10/10

Exceptional

23 Jun 2026

McKenzie

Hotel room was clean and perfect for a quick trip

Self

2/10

Poor

23 Jun 2026

Fatima

Disappointed. will not come again

Family_with_children

2/10

Poor

22 Jun 2026

Taniya

No free breakfast like other hotels and no enough toilet peppers and no one answering the phone for room service or any other service

Family

10/10

Exceptional

22 Jun 2026

Zalina

everything in order

Family_with_children

8/10

Excellent

22 Jun 2026

Larry

Online reservation indicated that breakfast was included, only to find out on the day of checkout it was not. Apparently, some code had to be assigned to include breakfast in your price per night stay. That need to be highlighted and made clear to online customers.

8/10

Excellent

21 Jun 2026

Joel

It was a good property check in was fast and staff was friendly

Family_with_children

8/10

Excellent

20 Jun 2026

Ann

Hotel was ok, not Westin standards but good for the price. Bed was comfortable walls were thin and wasn't as clean or up to date as I prefer

Partner

10/10

Exceptional

20 Jun 2026

johnny

We stay here every chance we can when we are in San Antonio, the room has always been clean and the staff very friendly. The food is delicious. The other quality about the hotel is the location, within a mile there is plenty of choices for quality food asian,indian, tex-mex and American.

Partner

8/10

Excellent

16 Jun 2026

Joseph

A decent hotel for the price. Hotel room was clean but not the traditional level that I have come to expect from the Westin Brand. It was a really clean hotel, it just felt a little dated.

Self

8/10

Excellent

15 Jun 2026

Christine

Its a clean hotel but, Im used ti hotels that have been remodeled with the showers that have glass doors. The Westin I stayed at in Dallas was better. It had wood floors and the new showers. This one had carpet that looked old and dull looking.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Lonnie

Very clean facilities. I was slightly disappointed in the bathroom. I would have thought the tub & shower would have been bigger and nicer. The WAS very clean

Self

6/10

Pleasant

15 Jun 2026

Olger

This hotel is only 10 minutes by car from downtown, which is good. I didn’t expect to pay for parking. Breakfast was the same every day. The pools were dirty and the jacuzzi didn’t work. So, will stay in a hotel close to town if I wanted to visit again San Antonio. The hallway in the 16th floor was not vacuum in all our stay. We hope the administrators do a better job on this property. Staff was polite, so.

Partner

8/10

Excellent

14 Jun 2026

Paschal

Well this is my hotel of choice when visiting back home in San Antonio. My visit back on the weekend of May 29th the room had the previous guest towels hanging from the shower head which I thought was disgusting and unclean and my recent stay on June 5th weekend there was hair in the bed and for some reason none of the rooms I've ever stayed in drain properly so the water just rises while you're showering, so annoying.

2/10

Poor

14 Jun 2026

Claudia

There was a long wait time to get our room.
The television and refrigerator did not work. They took a long time to check the television and no one showed up to fix the refrigerator.

Partner

8/10

Excellent

12 Jun 2026

Felix

Waited too long to check in at front desk. Bed was comfortable.

Self

8/10

Excellent

12 Jun 2026

Joni

Room was clean but definitely hidden fees once we arrived. (Parking and WiFi)

Family

10/10

Exceptional

12 Jun 2026

Moustapha

Services

6/10

Pleasant

08 Jun 2026

Alicia

Hotel was super outdated, room smelled like mildew. No fan in the bathroom. Parking is $11 per night?! Just okay experience. When I come back to SA i’ll choose somewhere else.

10/10

Exceptional

08 Jun 2026

Ruben

Very good

6/10

Pleasant

08 Jun 2026

Janey

The only thing that was great was the price, but because it is very outdated. From entrance to rooms. Specifically the bathroom. The tub was old & painted. A huge renovation is needed & then paying $10 a day for parking was not worth it & no breakfast. Not even coffee. Oh well. U get what you pay for. Oh & if you don’t have a marriott membership you pay $10 a day of wifi. Crazy!! Not a very good experience.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Roslyn

They put us in a dirty room with a broken bed on a floor that appeared to be devoid of other guests. There was pubic hair in the tub that had a dark ring around the bottom of it. Never expected this at The Westin.

Family

8/10

Excellent

08 Jun 2026

Cindy

Pros: Staff was friendly, rooms were clean. Felt very safe. The bar/restaurant was awesome! The bartender was so nice and went out of her way to help every customer. Loved being able to watch the Spurs game in that atmosphere and the food was very good!!! Staff offered to help with luggage and doors at checkout. They were so nice and eager to help.

Cons: I was not happy with having to pay extra for parking per night. Bathtubs were very slippery with no mats or rails for older guests and was very slow to drain. One of the lamps was randomly going on and off - had to unplug it.

Family_with_children

10/10

Exceptional

08 Jun 2026

Lori

Very nice hotel everything was good. Would go back

Family_with_children

8/10

Excellent

07 Jun 2026

Cassandra

The room was clean and roomy, and the indoor pool was so relaxing like a spa, plus they have a sauna!

Friends

4/10

Poor

07 Jun 2026

Luis

Good and bad news.
The good part is that the room's environment was quite tranquil and peaceful. We could sleep a lot mainly because of that. Staff was always gentle.

The bad part is that the room was rusty, a lot of things would not work. The interior design is not good. Amenities are not that good.

In sum, I would not recommend booking a room in this hotel until some upscaling job is planned and executed.

Family_with_children

6/10

Pleasant

06 Jun 2026

Charles

Hot tub was broken. Properly was so so

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Megan

We were AMAZED at the room and overall hotel for the price we paid! The pool and restaurant were gorgeous and the staff was beyond helpful, making sure we had everything we needed for our stay.

Partner

10/10

Exceptional

06 Jun 2026

Beatriz

The room was clean, bed was comfortable, the bar was not open by the pool when they said it would be open after 4:00 p.m. also suggest maybe adding a microwave on each floor.

Partner

10/10

Exceptional

06 Jun 2026

Dustin

It was great will return again soon

Friends_and_family Friends

8/10

Excellent

05 Jun 2026

BELINDA

My children really enjoyed the indoor/outdoor pool and fitness center

Family_with_children

10/10

Exceptional

04 Jun 2026

Eduardo

Need more staff

Self

8/10

Excellent

02 Jun 2026

Richard

Clean facility n friendly staff

Family_with_children

10/10

Exceptional

01 Jun 2026

Noah

Great it was a great experience

Self

10/10

Exceptional

31 May 2026

Theophilus

Room was clean and a nice outdoor security in parking lot really good

10/10

Exceptional

30 May 2026

Cynthia

Great pool !

10/10

Exceptional

27 May 2026

LORENZA

Very nice

2/10

Poor

24 May 2026

Maria

I thought these hotels were supposed to be nice. The lady who checked us in was either having a terrible day or shouldn’t work in customer service. The rooms were nothing crazy and my mom’s didn’t even have body wash and the bathtub in ours was clogged. We requested a crib and it looked like a jail cell. No, we didn’t except a fancy crib but it was extremely outdated. Also have to pay for wifi and parking.

Family_with_children

10/10

Exceptional

24 May 2026

Dwayne

Me and my wife really enjoyed our stay at the Westin. The only issue we had and I wouldn’t say it was and issue because it was fixed and attended to so quickly was not any more towels when we went to the pool. But I brought it to the fro t deal attention and they got on top of it quickly. Other than that the guy at the front desk was very helpful and we enjoyed the stay!

Partner

10/10

Exceptional

23 May 2026

Neil

The service was extraordinary

Family_with_children

8/10

Excellent

22 May 2026

Monti

The only downfall was that we had an event that we were attending to that was all morning and all afternoon and we could not order food to eat unless we were our room which meant we missed parts of the event and this event is not broke out in sessions because it was a powerlifting event.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Kevan

This is always our go to place to stay when we visit San Antonio. The 54 Street Restaurant is a short walk from the Hotel and their happy hour is great.

Family

2/10

Poor

19 May 2026

Eric

Is REALLY OLD, all furniture is old decayed. I would not recommend. The Westin has gone downhill with this one.

Partner

8/10

Excellent

15 May 2026

Fernando

Staff was great

4/10

Poor

14 May 2026

Amanda

I stayed on the 3rd floor. The traffic was super loud. My friend on the 7th floor said they couldn't hear the traffic. The AC vents were closer to the bathroom nook area, not close to the bed. The AC kept turning off all night and the room did not stay cool. Older hotel, bathtub was peeling. The lobby/room had a weird scent. The beds were comfy like usual Westin. Pools and gym were nice.

Business

10/10

Exceptional

12 May 2026

Paul

Clean room.

Self

8/10

Excellent

11 May 2026

Marcos

Clean rooms

Partner

10/10

Exceptional

10 May 2026

Erika

Everything was very clean and very friendly staff

10/10

Exceptional

09 May 2026

Maria raquel

Clean room good service

Partner

10/10

Exceptional

09 May 2026

Amber

The staff was extremely accommodating and welcoming. Stacey in room service was especially helpful in ensuring I had all the information needed to make an informed decision regarding my meal. Breakfast was also warm and delicious

Self

10/10

Exceptional

09 May 2026

Claude

Clean room , great location

Partner