San Antonio Marriott Northwest Medical Center

10/10

Exceptional

27 Apr 2026

Mike

Amazing room and amenities. I was there for 10 days and was super comfortable.

Self

10/10

Exceptional

27 Apr 2026

Bryan

Great staff and easy access

Partner

4/10

Poor

27 Apr 2026

serstin

So this is the deal with this hotel. Front desk staff were nice.
Parking lot looks okay but we felt the need to ask if the hotel had security, which they said that they did. We never once saw any security at that hotel.
The overall feel of this Marriot location is a bit dated and not much beyond standard fare. We were most surprised that there were no microwaves in rooms and only a few scattered around the hotel for communal use? That’s not great. Beds are large but not all that comfortable and need replacing possibly as ours was soft. Pillows were down or faux down but were so flat we were glad we brought some from home. Our door to our room had some sort of locking mechanism issue but still locked. Towels were clean but no hairdryer. Ice machines on three floors only but that seems to be the case in some hotels. There was a free laundry area.

In these large hotel chains it always comes down to the small things like making sure hand sanitizer stations actually have sanitizer in the containers. There was never any water in the lobby dispenser and the elevators were needing to be wiped down.

The bar area was bright and looked cool enough but nothing enticed us about the bar menu or the restaurant menu at all so we just Dashed and got some great TexMex that we could not reheat in our room- that was again, not great.

If you are a business traveler I think you might want certain amenities in your room.

Partner

8/10

Excellent

26 Apr 2026

Raquel

The room has small stains in the mirror and walls

10/10

Exceptional

26 Apr 2026

Christina

The property is close to the airport and very convenient. The ambience is good.

Family

10/10

Exceptional

25 Apr 2026

Matthew

Really nice property staff was great. Room was great as well!

Self

10/10

Exceptional

20 Apr 2026

Kamilia

Staff was very helpful

Business

10/10

Exceptional

20 Apr 2026

Luz

Everyone and everything was very nice

Friends

10/10

Exceptional

19 Apr 2026

Angie

Will definitely be back our safe was very comfortable

Partner

10/10

Exceptional

19 Apr 2026

kimberly

Clean room, staff was responsive, room service was great.

6/10

Pleasant

19 Apr 2026

Ronnie

We paid for king room and when we got there they placed us in 2 double bed room wasn’t too happy about that. Other than that there was old chips behind our bed and old food left under the cabinet by the tv- a little gross. Staff was friendly.

Family_with_children

8/10

Excellent

17 Apr 2026

emily

The coffee was $6 and tasted like water. Worst coffee ever. Said it was starbucks, I'm not sure. Hard to start your day without a good coffee.

Family

10/10

Exceptional

16 Apr 2026

Eynar

.

10/10

Exceptional

16 Apr 2026

Laura

Bar was nice

Self

10/10

Exceptional

13 Apr 2026

Sonya

Nice central location..clean rooms

Family

10/10

Exceptional

12 Apr 2026

Elisha

I had a wonderful stay at Marriott Hotel. The room was spotless, well-maintained, and very comfortable. The staff was incredibly friendly, welcoming, and always ready to help with anything I needed. Their excellent service made my stay even more enjoyable. I would definitely stay here again and highly recommend it to others.

10/10

Exceptional

11 Apr 2026

Gabriela

Staff was great

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Charlene

Clean. Safe. Peaceful. Excellent staff. Great bed great shower.

Family

8/10

Excellent

08 Apr 2026

carlos

yes

Partner

8/10

Excellent

06 Apr 2026

Saul

Gym needs radical improvement. Not enough equipment. Cleaning staff did not clean room as thoroughly as one would expect. Sink and surrounding area untouched, and debris left on floor.

10/10

Exceptional

06 Apr 2026

Cynthia

Nice hotel

2/10

Poor

05 Apr 2026

Mario

They broke into my truck the first night

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

PABLO

El internet no funciono en los dias de estancia

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Scott

Very friendly and helpful staff.
The location has great access to San Antonio, Austin and freeways to everywhere else.

2/10

Poor

04 Apr 2026

Stephanie

Toilet flooded entire bathroom my first night there. Mirrors are moldy or dirty. Asked for a discount, room was stuffy and even lowering the air to 66 wasn’t helpful. Complained to the staff and they said they could only put points into my Marriott account. Submitted a complaint, never heard back from anyone.

Self

10/10

Exceptional

04 Apr 2026

Lee Roy

Room was clean the bed & pillows felt amazing

Partner

10/10

Exceptional

03 Apr 2026

James ammons

Very nice

Self

8/10

Excellent

03 Apr 2026

Linnea

The key in the back door malfunctioned twice

Partner

2/10

Poor

02 Apr 2026

Shirley

N/A on pool
Marott NW med
Cheap

8/10

Excellent

02 Apr 2026

Stanley

check-in: 10/10 - staff was smiling. courteous and very welcombing
room: 9/10 very clean, lots if fresh, plush towels, bed was super comfy. Only complaint was the toilet kept turning on about once per hour which was a little annoying, but when i closed the door it was barely audible.
hotel amenities: 10/10 big bar and decnet seating area with TVs. Clean pool. Nice fitness area, w weight machines well kept but could update the stationay bike. Lots if towels and cold bottled water.
Dining: could improve the pricing and quality of breakfast. I ordered from the menu and it was more expensive than the breakfast buffet, but was perhaps a lower quality. Menu could also use some improvment and could also add a la cart options.

Self

6/10

Pleasant

31 Mar 2026

LANCE

The safe batteries were completely dead. The cleaning people did not fully stock the toilet paper, or cups. Things that should be automatic. The check in staff were great, especially the midnight crew.

Family

10/10

Exceptional

29 Mar 2026

Cesar rigoberto

Goog

10/10

Exceptional

27 Mar 2026

Cory

Bar was out of some items pools was clean and nice

Friends_and_family Family

2/10

Poor

26 Mar 2026

kristi

Had a horrible experience at this hotel. My truck was broken into while parked 7 spots away from the main entrance to the hotel lobby. Worst part is there were many other vehicles that had gotten broken into that same night that were also parked in the hotel parking lot. My window was smashed and truck completely ransacked. I was later informed by the front desk, that they have a security guard who works overnight and is on a golf cart patrolling the lot. Come to find out from another employee who informed me that the night the break-ins occurred, the security guard was sleeping while on the job. On top of all of this, when you get there, you have to pay to park there in the first place. I have been trying to get in touch with the manager who puts his number everywhere in the hotel, guaranteeing exceeding expectations, but has yet to return phone calls or answer any of the times I have called.

Partner

10/10

Exceptional

23 Mar 2026

Alejandra A.

Room was great, also great lobby

Leisure Family_with_children

2/10

Poor

23 Mar 2026

Hamza

Is very dirty

Family_with_children

2/10

Poor

23 Mar 2026

Estevan

Dont recommend, paying for “parking security” yet my truck and 6 others got broken into and hotel didnt do anything about it, felt more like an inside job because they knew what vehicles to break into since theres not cameras which is odd

Partner

10/10

Exceptional

22 Mar 2026

Kristen

Stay was very nice

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Rhonda

The hotel staff was wonderful! The hotel itself was very clean.

Friends_and_family Family

4/10

Poor

22 Mar 2026

Emily

The pictures are very deceiving. The room was dark, no windows, low ceiling, and pubic hair all over the bath tub. I told the staff and they came to clean the tub. A truck had its window busted out and there were 4 police officers there when we were checking in.

Family_with_children

8/10

Excellent

22 Mar 2026

Erica

Great stay overall. Very clean and nice rooms. Bar area was great. Only complaint is that our room didn’t get any colder than 66 degrees and found myself waking up hot at night.

8/10

Excellent

21 Mar 2026

Lori

I ordered room service, just one issue, and the manager comped the whole thing. That would be my only complaint. The cleaning and maintenance staff are great, very courteous. Front desk check in was great. All in all, stay was great. Thanks!

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Rogelio Hurtado

no ho tub, no coffee, no breakfast, & u have to pay for parking...

Family

10/10

Exceptional

21 Mar 2026

Levi

The stay was wonderful

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Jacinda

Friendly but very slow staff at restaurant and bar

Business

2/10

Poor

19 Mar 2026

Lloyd

This place is a joke
Low budget with high price
Will not accommodate
Not not go save your money

Family_with_children

10/10

Exceptional

18 Mar 2026

Grizelda

Everything was good

10/10

Exceptional

17 Mar 2026

Josue

Clean room

8/10

Excellent

16 Mar 2026

Lester

Good hotel for the price staff was nice

Family_with_children

10/10

Exceptional

16 Mar 2026

Joe

I enjoyed my stay and the staff was A plus

6/10

Pleasant

16 Mar 2026

Leonel

Friendly staff. Unfortunately, we were given a room with non working ac and my family of 4 were miserable all night. We have two little ones, and we checked in at 1am so figured it would eventually cool down- it did not! We didn’t wait until check out time because we were so ready to get out of there.

Family_with_children

8/10

Excellent

15 Mar 2026

Joe

We like the pool there. Very clean big

6/10

Pleasant

15 Mar 2026

Mario

Charge for parking, no free coffee rooms dirty cockroach in breakfast buffet

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

nancy

Don't go there if your handicapped. All the handicap showers are upstairs but the handicap toilets are downstairs. No microwave in rooms. Adjoining did hit mirrors. Wheelchair door was a joke, ran over my foot. Breakfast buffet was way overpriced. Bartender didn't have proper ingredients for their specialty drink, salt on rim instead of toasted coconut and wouldn't give me another drink. Starbucks out of 3 regular items for 4 days we were there. No hot water, accept on 2 occasions. Housekeeper left a note stating that we were too messy. Didn't even get a chance to use the pool. The gym was good except no disinfectant wipes, only dry towels.

Family

10/10

Exceptional

11 Mar 2026

Muhammad

Rooms were nice and clean! No issues for the orice i paid

Family_with_children

10/10

Exceptional

10 Mar 2026

Adriana

Awesome beautiful place

Partner

8/10

Excellent

10 Mar 2026

Zachary

“Continental breakfast” was expensive

Family_with_children

10/10

Exceptional

09 Mar 2026

Sheila

Clean room, friendly staff, convenient location and affordable

8/10

Excellent

09 Mar 2026

Antonio

Did not use

Self

8/10

Excellent

08 Mar 2026

Elizabeth

Everything was perfect; only issue we encountered was the temperature in the room at night. The bed right under the vent had no air circulating in that direction, made it a bit difficult to sleep.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

JOSE

Desayuno desastroso

10/10

Exceptional

06 Mar 2026

Iris Grisell

Perfect place to stay comfy and clean delicious food good staff thank you much.

Self

6/10

Pleasant

04 Mar 2026

William

The rooms are outdated, the bathroom door didn’t shut properly, it was loud at night, overpriced for the location

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Damilola

My stay at the hotel was excellent. It was my lady’s birthday and they sent a special package for her. Truly appreciate the gesture, the hotel staff and cleanliness of the room. I will definitely be back when next we visit San Antonio.

Partner

10/10

Exceptional

28 Feb 2026

Irene

Everything was great!! Went for my birthday and it was so fun :) wish I had a chance to check out the pool but I was pretty tired 😴

Friends

10/10

Exceptional

28 Feb 2026

Kenyata

Yes indeed

2/10

Poor

22 Feb 2026

Sara

We couldn't get the AC to work correctly. We sweated throughout the night. Not good.

10/10

Exceptional

22 Feb 2026

Mya

Great place. Friendly staff

6/10

Pleasant

22 Feb 2026

SalesteMele

Clean although housekeeping missed our room one day. Service staff were either slow and unresponsive or rude and dismissive. Not impressed. The room itself was comfortable.

4/10

Poor

21 Feb 2026

Nicholas

Bed extremely old and used, furniture and carpet dated. Hidden check-in and parking fees. Dogs barking in next room. No complimentary breakfast. Terrible value

Self

4/10

Poor

17 Feb 2026

Brittany

Room was dirty, had to wear flip flops in the shower because of mold growth. Walls, doorknobs, menus, do not disturb sign, etc were soiled and dirty. Hallway had very strong skunk odor. Food littered hallway, fake eyelashes were on the ground in the hallway throughout my stay, indicating that vacuuming does not occur on a daily basis.

Business

8/10

Excellent

17 Feb 2026

John

Funny that the don’t charge for parking at the airport Marriott and there’s a guard there all night in their car. At NWMC Marriott is $10 and no guard that I could see. For the $10 you get a tag to hang from your mirror and that requires an additional trip back out to your vehicle. The hotel looks like a WWII bunker from the outside but it’s fixed up pretty well inside. Rooms were pretty small but clean and nicely appointed. The price was really good for San Antonio considering it’s a Marriott so need to keep that in mind. Breakfast ordering needs help. I put out my menu on the doorknob and it was taken but nothing arrived at the desired time. All I ordered was coffee so I just made the coffee in the room.

6/10

Pleasant

16 Feb 2026

Jessica

The room was great, but staff in the breakfast area was really rude. I get that they were backed up because

2/10

Poor

16 Feb 2026

Diego

We never stayed there because we had to cancel the trip due to personal family matters. The third party provider said they will issue refund if the property approved it and they simply said no they would not. So it seems people with unexpected family matters are not a concern to them.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Trey

Everything was great! Exactly what you would expect a Marriott to be.

Business Self

10/10

Exceptional

14 Feb 2026

Louis

Spacious

Leisure

10/10

Exceptional

14 Feb 2026

Christina

Everything was great and the hotel met all of my expectations.

Business Family

8/10

Excellent

09 Feb 2026

johanna

Staff was courteous. AC was very loud.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Thaddeus

The room was fantastic, and the hotel staff was incredibly friendly.

Leisure Self

10/10

Exceptional

06 Feb 2026

Cedric

Everything

8/10

Excellent

02 Feb 2026

Donald

clean room; courteous staff at front desk & dining room

Business Family

10/10

Exceptional

29 Jan 2026

Danica

Courteous staff, clean room, safe location

Business_and_leisure Self

4/10

Poor

26 Jan 2026

Lonnie

Check in was good, the room was nice and comfortable. Very clean and well set up!
BUT - after making the reservation and with no prior warning they sent a communication saying there was a $10.83 SELF PARKING CHARGE!

Business Self

10/10

Exceptional

26 Jan 2026

louis

My Go to hotel each time I am in San Antonio.

Leisure Family

8/10

Excellent

26 Jan 2026

Sally

Staff was wonderful. Loved the instant hot water in the shower

Leisure

8/10

Excellent

26 Jan 2026

NIMFA

The room is clean, only we noticed is that there is no trash bag on each trash can, not sure if that is normal. Daily room service were done, like changing the used towels and face towels, however is there's no floor mat inside the washroom right next to the shower area. But still it's good to stay there, the environment is quiet. Also one thing is the internet connection, I thought it was free like YouTube and Netflix .

Leisure Family

10/10

Exceptional

22 Jan 2026

Thi

Very pretty inside The hotel rooms give off very modern. Rooms well kept and clean. Will be rebooking when I’m back in the city!

8/10

Excellent

20 Jan 2026

Mateo

Clean room and overall I had a good stay. The shower would turn lukewarm here and there. The ac turned on and off quite a bit and was somewhat obnoxious

Partner

10/10

Exceptional

18 Jan 2026

Jacquelin

It was an amazing clean hotel totally going to rebook when back in San Antonio

Business

2/10

Poor

13 Jan 2026

Kameron

My first room had mold. Then my second room was worse. Unclean and not safe.

8/10

Excellent

13 Jan 2026

Nicole

Nice stay

Business

10/10

Exceptional

08 Jan 2026

Alana

Great hotel and amenities, clean, nice bar area and attentive staff.

Leisure Self

10/10

Exceptional

04 Jan 2026

Adesina

Awesome

2/10

Poor

01 Jan 2026

Nadia

Could not wash clothes in the washer and dryer within adamant time due to their only being one washer and dryer for the entire 11 floors of rooms. AC was broken when we arrived, maintenance fixed it and it broke again. Called maintenance again but nobody showed up. Called again and they came and fixed it but it did not work again. They finally moved us into a new room at 7am. I made them give me late checkout due to the hours of sleep that I lost being uncomfortable in the heat. The shampoo, conditioner and body wash in the showers were empty. They charge to self park your car but the parking lot is not gated and does not have security.

Friends_and_family Friends

6/10

Pleasant

01 Jan 2026

Pedro

The ac in the room was not working

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Biswapratap

It was a great stay nothing to complain about. Liked the service, cleanliness.