Name: San Antonio Marriott Northwest Medical Center
Address: 3233 N.W. Loop 410, San Antonio, 78213, US

10/10

Exceptional

20 Jul 2026

Robert

Great stay at a very comfortable and clean facility

Family_with_children

10/10

Exceptional

20 Jul 2026

Gerardo

It was nice

Partner

8/10

Excellent

18 Jul 2026

Kevin

Hotel was very convenient for our trip. Parking @ almost $11.00 per day was quite steep…..

Partner

4/10

Poor

15 Jul 2026

Valerie

My room air conditioner did not work. They transferred me to a room that did not have a tub when I had originally had a bathtub as requested when I got there. The customer service was very poor. I was very unhappy with my day this time.

Partner

10/10

Exceptional

14 Jul 2026

Samuel

Great hotel!

10/10

Exceptional

13 Jul 2026

Mary

What an oasis a home away from home after driving 5 1/2 hours from Lubbock with the sweet desire to go to the old Alamo.... I was pleasantly rewarded by staying at the San Antonio Marriott. The room was clean. The hotel was quiet. I ordered in Food. It was great.

Self

10/10

Exceptional

13 Jul 2026

Evelyn

Very friendly

Family

10/10

Exceptional

12 Jul 2026

James

lRicky was great at the front desk and room service was excellent!

Partner

10/10

Exceptional

12 Jul 2026

Hector

Good , fast and attentive service. There was an event going on that we didn't know about, plus it didn't say anything about the breakfast not being included in the stay. Otherwise everything was good, would stay again.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Rhonda

I rated the experience a 4 overall, but it's really closer to a 3.5. Upon arrival, there was some trash around the front entrance, but it was very windy that day. However, after staying all weekend, it appeared to be an ongoing issue. Once inside, the lobby and all other areas appeared to be consistently maintained and clean. So perhaps the outside crew was off for the weekend? The front desk staff was extremely friendly and check-in was fast. I did have to call back for my email receipt after I got home. Our room was very clean, and it was nice to have some free water bottles in addition to the $6 fancy bottles. There was no microwave in the room, but there was a small fridge. There is a community microwave in the lobby next to the restaurant. Outlets in the room should be updated so 2-prong plugs will hold, and maybe have USB ports by the bed (it's 2026!!). The outlet behind one nightstand had NO cover and wires were exposed--A FIRE HAZARD. The bed was too firm and very uncomfortable--and I like a firm mattress for my back. The shower had decent pressure and hot water was constant. The second day we put 2 full sets of used towels on the floor to be replaced, per instructions in the room, and only got 1 bath towel and 1 hand towel back. I don't know if the logic was \"since they are checking out the next day...?\" Breakfast in the restaurant and coffee at the Starbucks were very good. DEAMBER is a bright star! We would come back just for her. Truly. #vanillaoatmilklattes

Partner

10/10

Exceptional

07 Jul 2026

Kristin

The bar was beautiful and I loved our room very much!

Partner

10/10

Exceptional

07 Jul 2026

Kaniyah

Very nice hotel and the staff were alll very nice!

Self

10/10

Exceptional

06 Jul 2026

Maria

Efficient, staff clean rooms and spacious

Family_with_children

8/10

Excellent

05 Jul 2026

Paul

Very clean and nice hotel. They were at max capacity and still everything went smoothly. The only thing we didn’t like was the water pressure for the sink. Other than that great hotel.

Partner

10/10

Exceptional

05 Jul 2026

Lilly

Clean and comfortable room and beds. Friendly and efficient staff. Everything went well. I would stay again.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Dang

I had a very disappointing stay due to the air conditioning system. During my first night, the A/C made extremely loud, constant noises throughout the night, making it nearly impossible to get a good night's sleep.

I reported the issue to the front desk, and the receptionist was courteous and moved me to another room for my second night. Unfortunately, the A/C in the new room had the same unacceptable noise problem. After two sleepless nights, it was clear this wasn't an isolated issue but a problem with the hotel's A/C system.

I appreciate the receptionist's effort to help, but changing rooms did not solve the problem. A hotel should provide a quiet, comfortable environment for guests to rest, and this stay fell far short of that expectation. I hope management addresses this issue so future guests don't have the same experience.

Friends

4/10

Poor

05 Jul 2026

Pooja

The property was clean and well maintained.
However our room for some reason had a constant squeeking sound probably from AC vent like that of a fire alarm but there was no smoke or fire.
That made it difficult to sleep.
Given the july 4th weekend the hotel was full to the capacity so couldnt change the room.

Family

10/10

Exceptional

05 Jul 2026

Timothy

My stay was great! I enjoyed the staff. They were very helpful with the questions I had

Self

8/10

Excellent

05 Jul 2026

Maria

Was ok for a weekend stay…like the gym

Partner

10/10

Exceptional

05 Jul 2026

Elizabeth Lanter

Clean, spacious room, courteous staff. Great stay!

10/10

Exceptional

02 Jul 2026

Asim

Very nice hotel
Had a great experience

Family_with_children

6/10

Pleasant

29 Jun 2026

Amie

Room was nice and service was good. Our stay was interrupted by a power outage in the whole hotel and after the outage our air conditioner wouldn't blow cool air. I did address it to the staff and it was going to be relayed to maintenance but the hot air made it uncomfortable to sleep.

Partner

8/10

Excellent

28 Jun 2026

kyle

Great location nice room for family

Friends_and_family Family

2/10

Poor

25 Jun 2026

Hugo

I urge any future traveler to skip this hotel. I called the hotel to make sure they had a crib for newborn, which they confirmed and so I proceeded with the reservation. When we arrived, at almost midnight, the front desk guy checked us in, and then said that they didn’t have any cribs and all they could do was “offer us some blankets”. The staff refused to make it right. They were very rude. My family and I had to leave in the middle of the night to find another hotel, all this while being discharged from the hospital just a few hours prior. Again, to any travelers considering this hotel, skip it, take your family somewhere else. Management and staff should all be fired. Front desk guy with glasses should even be arrested for suggesting we sleep a newborn on a regular bed with “some blankets”.

Family_with_children

10/10

Exceptional

24 Jun 2026

Hector

Todo excelente gracias

10/10

Exceptional

23 Jun 2026

Geoffrey

Toilet knob was broken but functional.

Please have maintenance team pay close attention on low hanging fruits

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

marisa

Very clean

10/10

Exceptional

22 Jun 2026

Nicole and Trenton

Wonderful time here. Staff was very helpful including housekeeping. We stayed with teenage children and pet. Very convenient location to downtown.

Family_with_children

10/10

Exceptional

22 Jun 2026

Richard

Great Dyaff

Family_with_children

6/10

Pleasant

22 Jun 2026

Alberto

The hotel was just okay, the ice machine worked, I paid for two rooms one was not cleaned at all, small rooms with low ceilings thin walls it was noisy the bed was okay, old building I’ll never pick this place again.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Vianca

Clean room, friendly staff, cleaning attendant fixed our bed while we were out and took out our trash, basically cleaned it while we were out, plenty of towels, nice hotel. Only thing is microwave is outside of room in a separate room for everyone to share. Overall nice room and place to stay.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Kalen

10/10 experience IMO. No problems whatsoever!

Partner

10/10

Exceptional

18 Jun 2026

Nazeefah

The hotel was great, booked the hotel for a family trip and my family loved the hotel. The lounge area is gorgeous. I would definitely recommend this hotel!

2/10

Poor

16 Jun 2026

Christian

Smelt like burnt curry

10/10

Exceptional

14 Jun 2026

sarah

Solid property that covers the basics very well. Easy checkin/checkout, plenty of parking, and in a central location. The hotel looked like it had event spaces so in general it felt spacious and there was always a steady flow of people.

Pet

10/10

Exceptional

14 Jun 2026

Guillermo

Over all nice

Family_with_children

10/10

Exceptional

14 Jun 2026

Pedro

Good stay but could use a microwave

10/10

Exceptional

14 Jun 2026

John

Didn’t realize we had to pay for parking, but it was only $15 so it wasn’t too bad. It was probably one of the best hotels my husband and I ever stayed at.

Partner

2/10

Poor

13 Jun 2026

Ciro

No water on the sing no Internet bad service

10/10

Exceptional

08 Jun 2026

Paul

The Marriot from check in to check out was top notch. Ricky checked me in and was by far the most pleasant, helpful, and accommodating of any concierge I’ve ever encountered. Great stay!

Family_with_children

10/10

Exceptional

07 Jun 2026

Bernard Corre

The check in was smooth, overall everything's okay. But the assigned room to us has a noise. You can't sleep very well coz of the noise

Family

8/10

Excellent

01 Jun 2026

MARIBEL

Very good

Family_with_children

8/10

Excellent

31 May 2026

Svitlana

Friendly staff, spacious atrium, good ambiance, clean and useful fitness center. Comfortable room and pleasant linens. Hot food at the breakfast buffet was subpar - we had better experience at 2-Star rated hotels. $4 coffee at the buffet was the worst - simply undrinkable.

Family

10/10

Exceptional

29 May 2026

April

None

Self

10/10

Exceptional

29 May 2026

Martina

I enjoyed our stay here. Sleeping at night, the room was fairly quiet despite a lot of travelers and soccer players staying here. The hotel had a very nice bar area and a Starbucks. (Very limited coffee menu). There was a coffee maker in the room but I was afraid to try it since most hotel rooms don't have good coffee so, we did the Starbucks. My daughter had the Fresh start breakfast in the room, which was very good except for the orange juice. It smelled as if it had fermented. Staff were mostly all very friendly. I definitely recommend staying here if you don't mind paying for breakfast and parking. Parking was a bit difficult as the lot was almost totally full when we arrived. (We arrived in the late evening.) Disabled parking is limited. Other than that the hotel is very nice. Beds comfortable. Room was a good size, charging station for devices, plenty of lights. Plenty of towels in the room. Shampoo and conditioner along with body wash available. (Take your own if allergies to eucalyptus, and other botanicals)

Friends_and_family Family

10/10

Exceptional

29 May 2026

Justin

clean room

Partner

10/10

Exceptional

26 May 2026

Jermaine

Great stay!

10/10

Exceptional

26 May 2026

William

Room staff everything overall was amazing.. got in San Antonio earlier than expected and let us checked in early.

Friends_and_family Family

8/10

Excellent

26 May 2026

Dana

Perfect place to stay. Conveniently located near the airport and a quick drive to Lackland AFB.

Family

10/10

Exceptional

25 May 2026

Carlos

Good service

8/10

Excellent

23 May 2026

Sasha

The rooms were spotless, and we thoroughly enjoyed the outdoor pool. However, the staff was incredibly unhelpful. They made a serious mistake by confusing my son’s and mine’s reservations. To make matters worse, the coffee at the in-house Starbucks didn’t taste like coffee at all. And as if that wasn’t enough, there was an unexpected $10 daily charge for parking outside without valet service.

Partner

8/10

Excellent

23 May 2026

Timothy

Check in is not until 4 PM. We arrived early and we were able to check into a room. However, all is closed (i.e. hoped to grab a late lunch, but other than room service it was not available).

Partner

2/10

Poor

18 May 2026

Fadia

While the staff was polite and attempted to accommodate us by transferring us to another room, the overall condition of both rooms did not meet the expectations of a deluxe room. The furniture showed visible wear and damage, including torn cushions, chipped finishes, and heavily worn carpet that looked old and poorly maintained. The sheets also had an unpleasant smell, which made the stay feel less clean and comfortable. There were noticeable issues around the bathroom and flooring as well, with damage around edges and trim that gave the room an unfinished and neglected appearance. Unfortunately, the second room had many of the same problems as the first. For a deluxe room, I expected a cleaner, fresher, and much better-maintained space.

Partner

6/10

Pleasant

17 May 2026

jacklin

Room was great, just the ac was noisy on and off to maintain the temp kept scaring my daughter in the middle of the night.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Maria

The hotel’s location is great. The reception staff was welcoming and friendly, and the rooms are always clean.

6/10

Pleasant

10 May 2026

Hector

The hotel needs an update.

10/10

Exceptional

10 May 2026

Jennifer

Clean room, nice gym with free weights and machines

Partner

10/10

Exceptional

05 May 2026

Christian

Love this place. Nice and clean rooms.

Family

6/10

Pleasant

05 May 2026

Antoinette

Didn’t have a good time Nina have spoons and forks and stuff out. You have to ask them for everything and very rude for them to keep checking your room to see if you’re eligible to eat. I’ve never been to a hotel like that went to eat with my kids and they told me that my husband couldn’t come back to eat because we already ate.

Friends_and_family Family

6/10

Pleasant

03 May 2026

Roberto

I did not like the room service. I was 3 days and the service for towels, bed , drinkable water for coffee was not performed

Partner

10/10

Exceptional

03 May 2026

Joel

Super fun and clean

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Rebeca

Room was clean and very spacious. We arrived early and the staff member Ricky was very accommodating to us! He was very friendly and went beyond for us to get in the room early.

Partner

10/10

Exceptional

27 Apr 2026

Mike

Amazing room and amenities. I was there for 10 days and was super comfortable.

Self

10/10

Exceptional

27 Apr 2026

Bryan

Great staff and easy access

Partner

4/10

Poor

27 Apr 2026

serstin

So this is the deal with this hotel. Front desk staff were nice.
Parking lot looks okay but we felt the need to ask if the hotel had security, which they said that they did. We never once saw any security at that hotel.
The overall feel of this Marriot location is a bit dated and not much beyond standard fare. We were most surprised that there were no microwaves in rooms and only a few scattered around the hotel for communal use? That’s not great. Beds are large but not all that comfortable and need replacing possibly as ours was soft. Pillows were down or faux down but were so flat we were glad we brought some from home. Our door to our room had some sort of locking mechanism issue but still locked. Towels were clean but no hairdryer. Ice machines on three floors only but that seems to be the case in some hotels. There was a free laundry area.

In these large hotel chains it always comes down to the small things like making sure hand sanitizer stations actually have sanitizer in the containers. There was never any water in the lobby dispenser and the elevators were needing to be wiped down.

The bar area was bright and looked cool enough but nothing enticed us about the bar menu or the restaurant menu at all so we just Dashed and got some great TexMex that we could not reheat in our room- that was again, not great.

If you are a business traveler I think you might want certain amenities in your room.

Partner

8/10

Excellent

26 Apr 2026

Raquel

The room has small stains in the mirror and walls

10/10

Exceptional

26 Apr 2026

Christina

The property is close to the airport and very convenient. The ambience is good.

Family

10/10

Exceptional

25 Apr 2026

Matthew

Really nice property staff was great. Room was great as well!

Self

10/10

Exceptional

20 Apr 2026

Kamilia

Staff was very helpful

Business

10/10

Exceptional

20 Apr 2026

Luz

Everyone and everything was very nice

Friends

10/10

Exceptional

19 Apr 2026

Angie

Will definitely be back our safe was very comfortable

Partner

10/10

Exceptional

19 Apr 2026

kimberly

Clean room, staff was responsive, room service was great.

6/10

Pleasant

19 Apr 2026

Ronnie

We paid for king room and when we got there they placed us in 2 double bed room wasn’t too happy about that. Other than that there was old chips behind our bed and old food left under the cabinet by the tv- a little gross. Staff was friendly.

Family_with_children

8/10

Excellent

17 Apr 2026

emily

The coffee was $6 and tasted like water. Worst coffee ever. Said it was starbucks, I'm not sure. Hard to start your day without a good coffee.

Family

10/10

Exceptional

16 Apr 2026

Eynar

.

10/10

Exceptional

16 Apr 2026

Laura

Bar was nice

Self

10/10

Exceptional

13 Apr 2026

Sonya

Nice central location..clean rooms

Family

10/10

Exceptional

12 Apr 2026

Elisha

I had a wonderful stay at Marriott Hotel. The room was spotless, well-maintained, and very comfortable. The staff was incredibly friendly, welcoming, and always ready to help with anything I needed. Their excellent service made my stay even more enjoyable. I would definitely stay here again and highly recommend it to others.

10/10

Exceptional

11 Apr 2026

Gabriela

Staff was great

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Charlene

Clean. Safe. Peaceful. Excellent staff. Great bed great shower.

Family

8/10

Excellent

08 Apr 2026

carlos

yes

Partner

8/10

Excellent

06 Apr 2026

Saul

Gym needs radical improvement. Not enough equipment. Cleaning staff did not clean room as thoroughly as one would expect. Sink and surrounding area untouched, and debris left on floor.

10/10

Exceptional

06 Apr 2026

Cynthia

Nice hotel

2/10

Poor

05 Apr 2026

Mario

They broke into my truck the first night

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

PABLO

El internet no funciono en los dias de estancia

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Scott

Very friendly and helpful staff.
The location has great access to San Antonio, Austin and freeways to everywhere else.

2/10

Poor

04 Apr 2026

Stephanie

Toilet flooded entire bathroom my first night there. Mirrors are moldy or dirty. Asked for a discount, room was stuffy and even lowering the air to 66 wasn’t helpful. Complained to the staff and they said they could only put points into my Marriott account. Submitted a complaint, never heard back from anyone.

Self

10/10

Exceptional

04 Apr 2026

Lee Roy

Room was clean the bed & pillows felt amazing

Partner

10/10

Exceptional

03 Apr 2026

James ammons

Very nice

Self

8/10

Excellent

03 Apr 2026

Linnea

The key in the back door malfunctioned twice

Partner

2/10

Poor

02 Apr 2026

Shirley

N/A on pool
Marott NW med
Cheap

8/10

Excellent

02 Apr 2026

Stanley

check-in: 10/10 - staff was smiling. courteous and very welcombing
room: 9/10 very clean, lots if fresh, plush towels, bed was super comfy. Only complaint was the toilet kept turning on about once per hour which was a little annoying, but when i closed the door it was barely audible.
hotel amenities: 10/10 big bar and decnet seating area with TVs. Clean pool. Nice fitness area, w weight machines well kept but could update the stationay bike. Lots if towels and cold bottled water.
Dining: could improve the pricing and quality of breakfast. I ordered from the menu and it was more expensive than the breakfast buffet, but was perhaps a lower quality. Menu could also use some improvment and could also add a la cart options.

Self

6/10

Pleasant

31 Mar 2026

LANCE

The safe batteries were completely dead. The cleaning people did not fully stock the toilet paper, or cups. Things that should be automatic. The check in staff were great, especially the midnight crew.

Family

10/10

Exceptional

29 Mar 2026

Cesar rigoberto

Goog

10/10

Exceptional

27 Mar 2026

Cory

Bar was out of some items pools was clean and nice

Friends_and_family Family

2/10

Poor

26 Mar 2026

kristi

Had a horrible experience at this hotel. My truck was broken into while parked 7 spots away from the main entrance to the hotel lobby. Worst part is there were many other vehicles that had gotten broken into that same night that were also parked in the hotel parking lot. My window was smashed and truck completely ransacked. I was later informed by the front desk, that they have a security guard who works overnight and is on a golf cart patrolling the lot. Come to find out from another employee who informed me that the night the break-ins occurred, the security guard was sleeping while on the job. On top of all of this, when you get there, you have to pay to park there in the first place. I have been trying to get in touch with the manager who puts his number everywhere in the hotel, guaranteeing exceeding expectations, but has yet to return phone calls or answer any of the times I have called.

Partner

10/10

Exceptional

23 Mar 2026

Alejandra A.

Room was great, also great lobby

Leisure Family_with_children

2/10

Poor

23 Mar 2026

Hamza

Is very dirty

Family_with_children

2/10

Poor

23 Mar 2026

Estevan

Dont recommend, paying for “parking security” yet my truck and 6 others got broken into and hotel didnt do anything about it, felt more like an inside job because they knew what vehicles to break into since theres not cameras which is odd

Partner

10/10

Exceptional

22 Mar 2026

Kristen

Stay was very nice

Friends_and_family Family