Name: Super 7 Inn By OYO San Antonio N.W. Medical Center
Address: 3414 Fredericksburg Road, San-antonio, 78201, US

2/10

Poor

26 Jul 2026

Marcus

Overbook room did not have rules available in charged for room. No Service was there to help accommodate for lack of rooms.

2/10

Poor

25 Jul 2026

Steven

Very disappointing experience. I booked my room two beds in advance, but when I arrived, they told me there were no rooms two beds available. It was incredibly frustrating after making a reservation and expecting everything to be ready. The staff offered little help, and I was left scrambling to find another place to stay. I would not recommend booking here if you expect your reservation to be honored.

2/10

Poor

23 Jul 2026

gabriela

Clean room, update the rooms

10/10

Exceptional

29 Jun 2026

Araceli

The tub needs work

Partner

2/10

Poor

14 Jun 2026

Nyashia

Scammers

Pet

2/10

Poor

14 Jun 2026

Benjamin

When I arrived at the hotel, I was hit with a fee in addition to what I'd already paid Expedia, which I'd been led to believe was payment in full. Beyond that, the bed was at least comfortable; however, the TV didn't work, the towels were dirty, and the shabby curtains on the window offered scant privacy. I'm a pretty no-frills traveler and don't expect much from a budget hotel, and even my meager expectations went unmet. Stay anywhere but here.

Self

8/10

Excellent

12 Jun 2026

Cynthia

For one the front desk charges more than online and even from what their banners say and the price varies from staff to customer though the current owner is super nice the property can use some help and I plan to help make it happen.

2/10

Poor

03 Jun 2026

Maria

Super 7 Inn By OYO San Antonio is a scam, and fraud!!! And location is unsafe with several men hanging around in the area!

We arrived at Super 7 Inn By OYO San Antonio NW Medical center 3414 Fredericksburg. Rd, hotel at 9:00 pm My reservation were for 2 rooms for 3 nights thru Expedia. The hotel díd not honor expedia third party price. They wanted to charge an additional $20 room fee per room per night!!! Which would have been $120.00 added to what I had already paid. The hotel would not refund my paid reservation,

In addition, this location is ghetto, and un safe. I had to get Expedia involved since Super 7 Inn would not provide a refund. The consistent calling between expedia and súper 7 exclalation department. delayed caused us to be searching for a new hotel to spend the night. We were a family of 8, with 5 granddaughters we ended checking inn at our new accomadations close to 1200 mid night.
Worst experience ever!!

Family_with_children

2/10

Poor

25 May 2026

Jose Luis

My stay at Super7 Inn by OYO San Antonio N.W. Medical Center was extremely disappointing. The room was in unacceptable condition: stained sheets, a dirty restroom, used soap packets, and floors that had not been cleaned. There were also roaches present throughout the room, which made the environment feel unsafe and unsanitary. Additionally, the air conditioning did not work, leaving the room hot and uncomfortable.

When we attempted to request a refund, the staff had already closed for the night and did not respond to calls. We chose to leave the property due to the poor conditions and are now seeking a refund.

This was one of the worst lodging experiences I’ve had, and I cannot recommend this hotel.

Partner

2/10

Poor

05 May 2026

ELIZABETH

If I could give zero stars I would. Property looks nothing like pictures. Dirty, floor was soaking wet. They do not honor online prices and added room fees for being under $50. Charge $5 for using a card to pay. Wouldn't even give us an extra pillow. Terrible. Terrible

Partner

2/10

Poor

02 May 2026

Derrick

The TV had only one channel, I went to front desk, the worker had a bad attitude, he he never came to check the problem

6/10

Pleasant

22 Apr 2026

Andrew

The room was clean but, it didn't have enough amenities for that price

Self

2/10

Poor

20 Apr 2026

Rebecca

I would not recommend staying at Super 7 Inn based on my experience. The pricing was not transparent. I was quoted one rate when booking, but upon arrival I was told I had to pay an additional refundable deposit and a daily room fee that had not been clearly disclosed in advance.

The condition of the room was unacceptable. It was outdated, poorly maintained, and I encountered roaches during my stay, which raises serious concerns about cleanliness and hygiene. There was also no working cable service as expected.

Customer service at the front desk was also a problem. When I asked reasonable questions about the unexpected charges and room conditions, the staff member was dismissive and unhelpful rather than professional.

Overall, this stay fell well below basic standards for cleanliness, transparency, and customer service. I would strongly suggest confirming all fees in advance and considering other options.

Friends_and_family Family

4/10

Poor

18 Apr 2026

Bryan

Wouldn’t recommend this spot

Self

2/10

Poor

12 Apr 2026

monica

Dude front desk was rude and didn't not give me the price I booked for I had to pay more., left my shoe there went right back and they was gone do not stay there

Family

2/10

Poor

05 Apr 2026

Luis

Hotel was messy, staff rude, extra charge for the room, the price in Expedia is not the right price once you arrive at the property they charge 25 Dlls extra in addition of what you already paid in the app.

Self

2/10

Poor

26 Mar 2026

Timothy

No, no pets $300 fine eventhough the listing says pets allowed.

Self

2/10

Poor

22 Mar 2026

Ramsey

The room smelled like pee there was a g string hangin in back of the door they charged me 70$ more when I got there because it was busy supposedly and I didn’t even stay there I left after a few hours it was the worse experience I ever had at a hotel 147$ it came out too never again will I go here

2/10

Poor

21 Mar 2026

erica

Staff was horrible over charging I didn't even stay horrible treating no respect

Family

2/10

Poor

17 Mar 2026

Roland

Was unable to get a room after I booked it on hotels.com. Come to find out the hotel is small with only 20 rooms available, there was a lot of people turned away. I still got charged they couldn’t cancel it for me nor could I on the website!!!! Never again will I use this site!!!!!

2/10

Poor

17 Mar 2026

Danette

Room was terrible. Staff was rude and he’s not pet friendly. He charged me an extra $50 outside of Hotels.com saying that Hotels.com was not his price and I have to pay him an extra $50 then he charged me $20 deposit when I checked out early, he threw the $20 back at me and he would not give me a receipt for the $50 saying that he don’t give receipts but then wrote on a piece of paper what he charged me

Partner

2/10

Poor

26 Feb 2026

Terry

Half a roll of tp. 2 lil soap bars. Tv didnt work overall dirty and the worse tile job ive ever seen. Morenof a thord world hostel without a smile. Also the guy was super rude and just a non welcoming human. Unless u really need a place i would rather sleep outisde fr. Im not boujie and have traveled all over. This place is a 1 outta 10 easy

2/10

Poor

08 Feb 2026

Erica

I didn't even stay it was horrible

10/10

Exceptional

29 Jan 2026

Laura

Front desk was very respectful and nice. Very helpful property very well kept clean will be returning in the near future.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Laurie

Awesome was clean loved it

Leisure Family

4/10

Poor

02 Jan 2026

Kevin

There charged 2 additional fees. One because they said price was wrong, the other a security deposit.

Self

2/10

Poor

31 Dec 2025

Jeremiah

They wanted to charge me an additional $30 and a $20 deposit.

Leisure Self

2/10

Poor

28 Dec 2025

Gabriela

El hotel más horrible y peor ubicado, gente brogandose afuera de las instalaciones, por ese motivo NO ME HOSPEDE y solicite la devolución de mi dinero y me la negaron, muy mal que Expedia anuncie este tipo de propiedades

Leisure Family

2/10

Poor

28 Dec 2025

Marisa

Different higher price when I arrived at the room.

2/10

Poor

16 Dec 2025

Santos

Worst experience ever. Bunch of thieves. Those who have been There will know every word is true.. require a bill $$$
deposit. 3 times what they charge for the room. for that amount I would stay somewhere nicer. I had asked them first to cancel the room and just issue a refund since I was not going to be staying there and pay three times the amount that I actually paid for the hotel room and he said sure sure sure so of course I checked and try to cancel it on my end and the manager actually processed it as a check in so basically that means that I don’t get a refund because I checked into the room so I contacted hotels.com inform them of the situation and their thing was to call the property. Here’s where it gets good the thief told hotels.com that I was not going to be paying extra that the hundred dollars was a deposit can you believe that so the whole reason we book online is to get a cheaper rate but when I got to the hotel room, I was expected to pay their rate which is an additional amount and then pay the bill for a deposit and what delusional La La Land does that make any sense at all mind you if you do book these rooms take a look at that. I don’t think the whole room is worth $100 the manager upon stating the obvious that she’s trying to keep the money and not do business the right Way decide to assault me outside of the property and to get the F out obviously his residents hear them and they come out and harassed me to leave the property. Do not stay here!,!!

Friends_and_family Family

2/10

Poor

13 Dec 2025

Steve

Worst place to stay in San Antonio.

Business Self

2/10

Poor

29 Nov 2025

Maksim

If I could rate this place less I would. Do not stay here. Roaches across the bed. Bathtub and shower peeling off and disgusting. Smoke alarm going off every 3 mins. Do NOT STAY HERE

Business Self

2/10

Poor

21 Nov 2025

Tasha

Was absolutely horrific...when i arrived they advised me the price which i had already been charged was incorrect then charged my card and additional 75 dollars plus a 50 dollar deposit which has yet to be refunded...i jave tried contacting hotels several times and can not speak to a representative

Partner

2/10

Poor

15 Nov 2025

Jenifer

Definate trap house for the homeless. Took our reservation and our money and then told us they had no room available when we arrived and refused to answer Expedia's phone calls yo comfirm they renagged on our reservation.

Leisure Partner

2/10

Poor

14 Nov 2025

Daniel

The hotel not only does not update rates with hotel.com, they don't do their job, but they also refuse to own up to their mistakes. I had a very bad experience with them as they not only admitted to not having updated the rates on the website but also refused to honor the rate and were requesting that I pay more at their hotel property, which is a very low quality looking property and very sketchy. I do NOT recommend it at all.

Self

2/10

Poor

13 Nov 2025

Hubert

Hotel said the hotel room was more then what I paid for on the website and I couldn’t cancel, so they charged additional along with not returning my deposit, not worth the price, dirty with roaches in the bathroom. When I got ready to check out it was someone doing drugs in the parking lot. Overall it was a bad experience and I don’t plan on visiting ever again.

2/10

Poor

09 Nov 2025

Ruhong

我在平台预定好，到了临时涨价，房间特别脏乱差。服务人员态度恶劣。我晚上到的，前台没人，让我在外面冻了半个小时。

Leisure

2/10

Poor

06 Nov 2025

Richard

The staff is very unhelpful I didn't have the TV the whole time I was there the kitchen sink didn't work the bathroom sink was wrong which is everywhere

2/10

Poor

01 Nov 2025

GILBERT

Room and bathroom were dirty. Lighting was single overhead fluorescent tube. Paint chipped and cabinets damaged. Electrical outlets with no faceplates. Lastly, refused to accept the booked rate and denied room until paid an additional 50% above booked rate. Terrible location.

Business Self

2/10

Poor

30 Oct 2025

Sergio

Got charged 40$ after room was already payed

2/10

Poor

27 Oct 2025

Teresa

Upon arrival, the front desk scammed $20 extra cash and tried to get another extra deposit. Horrendous hotel. Dirty and gross.

Partner

6/10

Pleasant

25 Oct 2025

Richard

I really like the kitchenette that was set up wrong it had a bathroom sink for the kitchen and a kitchen faucet in the bathroom the roaches were hard to deal with but I don't know I like the place

Self

2/10

Poor

19 Oct 2025

AMANDA

The staff was rude and would not accept my confirmation. He stated that I received it for a price far too low. So, basically he was upset that I got the rate I got. It was completely last minute and I literally paid online. Do not recommend for Expedia to have this hotel on the app. Completely disappointed, disgusted, and I was so tired. I had to drive around and look for another room. I requested a refund and they denied it. After they were the ones who would accept my reservation. Unbelievable

4/10

Poor

14 Oct 2025

Jolaine

Well we got here and had to check in late. I had messaged the property prior to our arrival to let them know. Then he informed me that the room we reserved wasn’t available and we will need to pay another $30. After discussing with my husband he reluctantly agreed. And THEN they said they needed a $20 cash deposit but would take $10 (that was all the cash we had). Got to our room and it is spacious but not inviting. There is a stove that didn’t look like it worked (we didn’t try it). No trash cans anywhere. The TV forever to work and no list available to tell us what channels they have available. The air won’t go lower than 63 degrees. There is some sort of pill looking thing in the bathroom against what looks like an old towel rack and the bathtub is grimy and no toilet paper holder. Luckily we are only here one night.

Business Partner

4/10

Poor

21 Sep 2025

Brandi

They didn't have the room I reserved. Had to pay 30 more.

Self

2/10

Poor

16 Sep 2025

Claude

Thumbs down

Room was not available

Self

10/10

Exceptional

15 Apr 2025

Amanda

Truly Authentic

Original gas stove, micro, & large fridge in room. Family friendly atmosphere. Pets Welcomed. Truly Authentic!

Friends_and_family Family

2/10

Poor

06 Apr 2025

Alex

I had planned my trip to San Antonio months ago and thought I would give this place a shot. I'd never been to the area and it appeared to be a quaint stay from the photos. However when I had arrived early to check the place out. It was just a run down mess. The person at the front counter was rude. There was a smell that was making me feel ill. This place it the epitome of skid row. I ended up deciding to find different accommodations after stopping. As I was leaving I had someone who was staying there come out and warn me against staying there and she had complained about not having TV for days. This place is not worth the savings at all unless you want to risk getting some kind of illness.

Leisure Friends

10/10

Exceptional

25 Mar 2025

Brice

Great staff

Business_and_leisure Pet

4/10

Poor

23 Mar 2025

Christina

The cable did not work so two days without tv and also the sink in the bathroom had a nonstop leak when you turned the water on all in all it was an okay stay needs work

Leisure Family_with_children