Clarion Pointe near Medical Center

2/10

Poor

18 Aug 2025

Kirstie

This property is shut down so I am waiting to see if I will get my money back for a stay I booked through Expedia for a hotel that's permanently closed.

2/10

Poor

13 Aug 2025

Michael

This property was closed upon arrival. Very upset!!

Leisure Partner

2/10

Poor

30 Mar 2025

Wilfido

Hotel is closed and is under construction. We made this reservation a month ago and we were not notified.

2/10

Poor

13 Mar 2025

Ralph

Ridiculous!

Well the people next to us were yelling at each other at 4 am. Called front desk multiple times and nobody answered. I went downstairs to see 3 employees sitting in there watching tv.

About an hour later we were evacuated for a fire.

I never received my cash deposit back. I have tried reaching out multiple times and no response.

Friends_and_family Family

10/10

Exceptional

11 Mar 2025

Monay

decent hotel

Leisure Partner

2/10

Poor

11 Mar 2025

Paul

We traveled four hours in from Dallas and when we got in front of the Clarion, we found out it was closed due to arson. We never got contacted by Expedia. We never got contacted by the hotel. It was a mad scramble to get another room. It was all a terrible experience. I don’t know who dropped the ball whether it was Expedia or whether there was a Clarion, but it was a terrible experience

Leisure Family

2/10

Poor

08 Mar 2025

luis

Nunca me pude hospedar ya que el hotel estaba cerrado por fuego

10/10

Exceptional

03 Mar 2025

Diana

Great stay thank you

Business_and_leisure Family

2/10

Poor

02 Mar 2025

Jessica

Drove from out of town only to find the hotel closed. No email or text or any update to let us know anything. We had to look for another hotel late at night with kids.

Business_and_leisure Family_with_children

2/10

Poor

02 Mar 2025

Vanessa

Tv was broken. After the fire nothing was told to us about relocating or giving us a refund!

Leisure Partner

2/10

Poor

01 Mar 2025

Antonio

Fire in building

Had to evacuate hotel due to fir on the 5th floor management did not over any cocern or voucher to stay at any other Clarion property

Partner

10/10

Exceptional

28 Feb 2025

Isareal

Rooms could use a little upgrade. But other than that the hotel was good. I would stay here again

Leisure Partner

2/10

Poor

27 Feb 2025

Maristel

Unsafe place

Business_and_leisure Family_with_children

10/10

Exceptional

27 Feb 2025

Jerry

Incredible deal!

I am on the road about 26 weeks a year, and during those weeks I will stay in hotels about three nights a week. The Clarion was the single best deal I have found in years. Clean rooms, clean bathrooms, nice people at the front desk, an actual good breakfast. I would highly recommend this place.

Business

8/10

Excellent

25 Feb 2025

gustavo

Great room for the price

Overall great hotel. Room was fine. Bathroom needs an exhaust fan though. Gets really steamy. Room service was great. Free breakfast was good, did the job.

Friends_and_family Family

4/10

Poor

24 Feb 2025

Michael

There was only 1 of 2 working elevators. Only working ice machine on the 3rd floor. There was no working room phone, so hard to reach front desk. Phone number on website not same as in actual hotel. Other then that was okay.

Leisure Self

8/10

Excellent

23 Feb 2025

Luisa Maria

Close to shopping areas, front staff were really friendly and room was really clean

2/10

Poor

21 Feb 2025

Hans

Awful

Place is filthy and old. State of disrepair. Smells like smoke. People drinking in parking lot at night. Horrible breakfast.

Friends_and_family Family

4/10

Poor

17 Feb 2025

Glade

System problems frustrated the check in process which resulted in at least an hour delay checking in and the anxiousness of not knowing whether it would be fixed. I was told that management’s solution was simply have them wait.

Leisure Partner

4/10

Poor

16 Feb 2025

Gavin

Surprisingly Horrible Experience

Having stayed here numerous times before this visit was surprisingly disappointing. First, when we checked in we were assigned a room with a busted TV, so they reassigned us a room that was not the type we booked (king Sized Bed). This second room smelled like cigarettes (non smoking room btw). Then we returned to the front desk and was told there were not more rooms. Only when I mentioned talking to a manager did they have a third option. Went to this room and it was okay but only gained access after 3 more visits to the front desk because the key reader wasn’t working for guest issued keys. The associate working the desk had to come with a master key to let us in.

Partner

6/10

Pleasant

16 Feb 2025

Anne Jacob

The staff was amazing! The property is a bit outdated. The breakfast was not self serve We asked to be moved from 1st room we were given due to the intolerable smell of cigarettes smoke.

Leisure Partner

4/10

Poor

16 Feb 2025

Andre

Low quality but sufficient

Good enough when you need to just lay your head down for a few days. It's an older facility and the amenities that are offered on the website are not functional or are of low quality. For instance the treadmill, which was one of the three main pieces of exercise equipped was not working, and the others were outdated.

Self

8/10

Excellent

14 Feb 2025

Jacqueline

The property looks nice from the outside but the inside is a bit dated. There are random people in the hallways too. Seemed a bit odd to see a girl on her phone in the hallway for 3 hours. And another guy on the 4th floor just sitting there. Perhaps they had nowhere to go but seemed a bit odd.

2/10

Poor

14 Feb 2025

Rodolfo

DO NOT BOOK HERE!!! YOU ARE BETTER OFF SOMEWHERE ELSE!!! SAVE YOUR MONEY AND GO TO ANOTHER HOTEL!!!! WORSE HOTEL EVER, NEEDS TO BE SHUT DOWN. VERY UNSAFE PLACE AND SKETCHY AS HELL!!!

Leisure Partner

4/10

Poor

07 Feb 2025

Verified traveler

Needs improvement

Mold in bathroom had to ask for another room and it had mold in ceiling also

Self

2/10

Poor

07 Feb 2025

Julia

staff have very dry attitudes and kind of defensive and rude. they are very antagonistic to the locals and deny them paying with credit cards, like most regular people. who carries cash now? their attitudes are degrading.

Business

6/10

Pleasant

07 Feb 2025

Yasury

Pool was dirty and closed. Breakfast is served to you by staff. Staff was kind of unprofessional, hung out in front talking and even fought with a resident

6/10

Pleasant

06 Feb 2025

Roberto N Cindy

Dirty furniture, walls need a touch of paint.

Business Partner

2/10

Poor

02 Feb 2025

Sherma

it was not clean, pee on the side of the toilet. nothing was wiped down. my bed was not made, sheets was not changed. the only thing that was done in the room was my trash being taken out. Every night the local police sits around the building and outside the hotel. You can't serve yourself at the continental breakfast. they have it roped off. you have to wait in line for the person to cook the food and serve the plates. loud music in the parking lot. Never go back there again...

Leisure Self

8/10

Excellent

02 Feb 2025

Richard

M

4/10

Poor

01 Feb 2025

Brad

The room was nice but everything else wow it was something

Self

6/10

Pleasant

30 Jan 2025

Brittany

Overall pretty good

Leisure Family

10/10

Exceptional

28 Jan 2025

Leroy

Very comfortable there

8/10

Excellent

26 Jan 2025

Monica

Near in a good place

Leisure Family

2/10

Poor

26 Jan 2025

Sara

This experience was horrible. I can’t believe someone would give this hotel a good rating. I took pictures of how horrible this hotels condition is. We would have checked out that same night if we hadn’t driven 8 hrs and were exhausted. Checked out the following morning. Also started a case with Expedia and waiting to hear back. It was dirty, smelly, sketchy people around and in the parking lot. Rooms are in poor condition. I would give this hotel a zero rating. Requested a refund.

Leisure Family_with_children

4/10

Poor

25 Jan 2025

Marcus

It was cheap enough to not complain, but the hallways, the elevator and the walls were so dirty. The room itself looked clean enough to stay, but had issues like tub clogged and stains on the covers. The staff was friendly, but will not stay again. Oh, and also they have hot breakfast ,but because of the dirtiness of the property I couldn’t bring myself to eat.

Leisure Family

2/10

Poor

22 Jan 2025

Igor

The room was small and dirty. There were stains on the armchair, window shades, lamp shades, and pillowcases. The stains on the window shade smelled like feces. The lamp shades were cracked. There were stains on the walls and wires hanging out of the walls. The smoke alarm was dangling from the ceiling. The TV didn't work. The sink in the bathroom did not drain, and the maintenance man refused to come in at 7pm to fix it. The management refused to give us a refund, and we had to find another place to stay late on a Saturday night.

Do not recommend and will not stay there.

Leisure Family

2/10

Poor

15 Jan 2025

Shontel

Never again

Room was dirty. The drain in the bathroom smelled so bad. Just gross all around. Room next door had arguing at 2 am.

Self

2/10

Poor

13 Jan 2025

gailya

The staff was fairly nice so it was really no issuers there but the room was FILTHY!! The floors were not mopped, there were rat traps under the sink in the bathroom and the toilet paper was not new, it was from the guest before us. “Breakfast” is served to you.. We were not brought any clean linen (fresh towels or toilet paper) and nor did we receive any sort of room service during our stay. People were walking in and out of the building, the doors are just open 24/7… would not recommend at all staying here.

Leisure Family

10/10

Exceptional

12 Jan 2025

Monica

Great

Business_and_leisure Family_with_children

8/10

Excellent

11 Jan 2025

Victor

Dinning options

8/10

Excellent

11 Jan 2025

Yesenia

If you are a SA resident, kinda of a staycation- you will have to leave a CASH deposit, for accidentals. Other than that, staff/management very friendly.

Business Family

10/10

Exceptional

10 Jan 2025

Monica

Cool

10/10

Exceptional

09 Jan 2025

Joseph

Good

6/10

Pleasant

08 Jan 2025

Ryan

Fine

2/10

Poor

06 Jan 2025

Emily

Did not like that I had to pay cash when they had already asked me for my credit card information. Also apparently it was supposed to be non smoking and the whole hotel smelt like smoke. The room was dirty

Friends_and_family Family

6/10

Pleasant

03 Jan 2025

Analy

A lady in breakfast time was being so disrespectful and mean. She was also being racist towards Mexican people.
A very unpleasant moment for us.

Business Family

2/10

Poor

03 Jan 2025

Mike

There was not 1 thing at all to like about it. The room was filthy and I mean filthy! The halls were filthy. The entry door to the back was not locked in fact it didn’t look like it would lock at all. We will never stay at another one again.

Business Partner

2/10

Poor

02 Jan 2025

kimberly

My hotel room had a dirty tub with peeling floor and dirty shower head. Mold on the lamp shades, peeling ceiling, leaking pipes under the sink. A sink that backs up. If I were not in sick a rush for military graduation, I would have left for a new one.

Business_and_leisure Self

6/10

Pleasant

02 Jan 2025

Bryana

staff was very rude, room wasnt the cleanest, the floors were absolutely filthy & tub was slimy.

Leisure Family

2/10

Poor

01 Jan 2025

Kirk

The pictures are a lie.

Food needs to be rationed. the hotel is so noisy in the 1st floor

Friends_and_family Family

10/10

Exceptional

31 Dec 2024

Sergio

Affordable and conveniently located near the interstates. Gas station and a few restaurants located less than 5 min drive.

Leisure Family

2/10

Poor

30 Dec 2024

Clifton

Staff Stole my money off the tv stand and pretending like no one enter my room..
Also if your looking for escorts this place is perfect
Will Never stay there again

Partner

4/10

Poor

30 Dec 2024

Jean M

😬

Old, not clean, a light in the center of the room with a string to turn it on, sheets look like they were not changed. Ran out of bottle water.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

MARY

Great

Business Partner

4/10

Poor

29 Dec 2024

MIGUEL

It's not like advertised on line

Partner

2/10

Poor

29 Dec 2024

STEPHEN

Nightmare on Manitou Street

The hotel was extremely filthy. Dirty tub, sticky floors, stained linen, dirty sheets. Trash in the hallway. Elevator doesn't work. Stench of Marijuana and cigarettes. Ice machine unsanitary. Terrible experience.

Business

6/10

Pleasant

29 Dec 2024

Steven

Broken glass in the parking lot, people standing around drinking.

Leisure Family

2/10

Poor

25 Dec 2024

Pilar

If you have the opportunity to stay in this hotel please avoid..the staff is very rude, the advertise free hot breakfast but they didn’t have any on one of the days we stayed and addition the person in charge of the breakfast station had very bad manners. I have stay in many hotels and Canada and USA and this ia the worst by far. HORRIBLE

2/10

Poor

25 Dec 2024

Ana

Worst hotel in my life

Leisure Self

6/10

Pleasant

23 Dec 2024

Allison

Water was turned off one evening without notice. Room smelled weird. They didn’t have any blankets just sheets. Couldn’t serve our own breakfast was served by staff. Had only eggs and potatoes. Bed was hard.

Leisure Self

10/10

Exceptional

21 Dec 2024

VALERIE

Clean room and quiet

6/10

Pleasant

21 Dec 2024

Verified traveler

Ok

Partner

2/10

Poor

20 Dec 2024

Kyle

I made a mistake when booking and was told by a expedia agent that i would be refunded and i was denied the refund.

Leisure Self

6/10

Pleasant

19 Dec 2024

James

It’s was clean and nice especially for the price only thing I had an issue with the breakfast was very basic eggs and potatoes no kind of meat which was weird and it wasn’t self serve.

Self

10/10

Exceptional

17 Dec 2024

Eleazar

El CUARTO esta muy limpio

Leisure Partner

4/10

Poor

14 Dec 2024

Holly

Smelled like smoke and everything was run down and old/dirty. The bathtub had a crack in it.

Leisure Friends

6/10

Pleasant

12 Dec 2024

Larry

Shady characters everywhere,substandard place in disrepair,they take a $60 deposit,curious to see how that comes out

Leisure Self

6/10

Pleasant

10 Dec 2024

Cassondra

Rooms are extremely nasty. Floors and walls were covered in grime and filth. Mold all in shower

Family

2/10

Poor

10 Dec 2024

Michael

The place was filthy and front desk smelled like pee. I was hoping the room was going to be decent but not even close. As I pulled the blankets to lay down there were toenails or fingernails on the bed. I will never stay at this place again.

Business Partner

4/10

Poor

09 Dec 2024

Javier

Most staff is great, property’s walls could be more noise reductive as you may hear conversations when walking through the halls

Leisure Self

10/10

Exceptional

08 Dec 2024

Viviana

Affordable and comfortable

8/10

Excellent

06 Dec 2024

Kevin

That there not much. Light

Partner

2/10

Poor

04 Dec 2024

Duaa

The property is dirty and the staff are okay

Business Self

10/10

Exceptional

02 Dec 2024

Angelica

Appreciate the staff really great workers and every nice.

Leisure Family

10/10

Exceptional

02 Dec 2024

Robert

Room was very nice as well was staff. I just moved to San Antonio and the woman behind the desk told me where sll the places i could visit!

8/10

Excellent

29 Nov 2024

Verified traveler

Overall it was good. They did have elevator issues.

Business

10/10

Exceptional

27 Nov 2024

Ann Marie

Friendly, clean, quiet, convenient to local stores and restaurants. Prices are reasonable.

10/10

Exceptional

20 Nov 2024

Jose Antonio

Dissatisfied

I was charged and extra 60 dlls for room deposit that is not stated on the site . It's already 3 days and waiting for a refund of those 60 dlls I had stayed there before and it was not like that in the first place . Their breakfast is not as it used to be ... They have a set breakfast and it's not worth it .. very disappointed with that.

10/10

Exceptional

19 Nov 2024

Kim

I really like the bed and the affordable price very much. Location is superb for my purpose (Medical center)

Business Family

10/10

Exceptional

18 Nov 2024

Sandra

Will recommend

Easy check in. No problems at hotel

Friends_and_family Friends

6/10

Pleasant

17 Nov 2024

Olga

Great customer service. Hall light didn't work. The room had an odd smell. One elevator needs to be fixed for access to the lobby. The breakfast was ok. Average stay. Thank you.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2024

Brett

Excellent location not far from Seaworld

Leisure Family_with_children

2/10

Poor

17 Nov 2024

Wendy

We were woken up in the middle of the early morning but 2 naked individuals running through the halls yelling for help. When we asked for if we were going to be compensated they said no.

Business_and_leisure Family

2/10

Poor

15 Nov 2024

Nathan

Do not come here, breafast is terrible you can't get what you want they hand you terrible eggs and burnt sausage. Due to the low price of this hotel it brings questionable people that screamed and argued at all hours of the night. The sink and tub was disgustingand worst thing of all the cleaning staff steal from your room. Do not come here

Business_and_leisure Family

2/10

Poor

15 Nov 2024

Heather

The elevator is broken, the rooms smelt like sewer. They key cards stop working, front desk constantly leaving and putting signs up. Would not stay here again.

Business Self

4/10

Poor

15 Nov 2024

Micale

Not well maintained, heavy wear in hotel in general. Hotel clerk checking in rude. Hotel policy double charges a fully prepaid room with a mandatory 60.00 \"deposit\" and expects you to wait for a \"room inspection\" before you check out in the morning.

Business Self

2/10

Poor

14 Nov 2024

Kong Kan

Everything is bad. Hotel really old and dirty. Shower dripping water. Broken elevator. Can’t even go to first floor. Employees nasty attitude specially the one serving breakfast.

Business_and_leisure Family

2/10

Poor

11 Nov 2024

Guadalupe Garza

Every thing dirty

Business Family

10/10

Exceptional

11 Nov 2024

Fabiana

Clean

2/10

Poor

10 Nov 2024

Wendy

I tried to book for 11/9-11/10 and the site booked from 11/17-11/18 and I didn’t realize it until I had already paid for it. I tried to cancel and got no refund. I booked again for the correct time and adjusted the dates again after I had done it on the search bar. When we got there we had to pay cash for a deposit. Luckily we had cash. We heard so kick noise all night. Sorry hallways. Trash on the floors. Leaking ice machines. The elevator was broken to the first floor. Had to go down the stairs. A long wait like for breakfast. A guy was roasting burn toast for you instead you doing it yourself. We left and asked for the deposit back. Never will come again.

Business_and_leisure Partner

10/10

Exceptional

04 Nov 2024

Alma

Awsome

6/10

Pleasant

03 Nov 2024

Tyisha

The price was amazing! A button in one of the elevators was broken which prevented you from being able to access the ground (first floor lobby) from that elevator. The stairs on the 2nd floor near the back entrance had a bunch of cigarette butt’s that needed to be swept up. There was a spilled coffee stain on the steps in the breakfast area at 6:30am, which leads me to believe that it had been there since at least the day before. I accidentally stepped on a syrup packet and the floor was sticky in that spot hours later. The room was very clean and tidy. The staff wasn’t friendly until after I was friendly first. There was a surprise $60 deposit for incidentals after I paid in full online. I got it back without any problems.

Leisure Partner

6/10

Pleasant

03 Nov 2024

Ivanuel

The room was dirty and there was two homeless in the stare well, and one of the elevators was broken.

Leisure Partner

2/10

Poor

02 Nov 2024

Roger

If your local get ready with cash. They refuse to take credit cards and they charge a cash deposit. When do you get that back? Not until after 9am on your checkout day. Sz:; A aqwaaaqq was

Business_and_leisure Self

2/10

Poor

01 Nov 2024

Verified traveler

Dirty Dirty Dirty.

The bathroom was nasty from the jump. The trash needed replaced, the towels had stains and hair, there was a fork under the sink, toothpaste in the sink, and dirt around and in the tub. It seemed as though the only thing that was clean was the bed. Until we took the sheets off and there was a sock. I spoke to staff and they disregarded everything.

Friends_and_family Family

2/10

Poor

31 Oct 2024

Diana

People yelling & fighting out in the hall. Shower looked like someone had shaved. Lots of hair. Outdated. Mattress very uncomfortable & had a dip in the center causing you to roll into it.

2/10

Poor

31 Oct 2024

Verified traveler

Just no good at all.

More than one person tried to sell me meth there. Homeless people were sleeping in the parking lot. I was told I needed to pay a cash-only deposit. They would not take Google Pay for it. More than three times, someone tried to get into my room. Once, people who were not staying at the hotel tried to get into my room as I was about to go in. Twice, they tried to get in while I was in the room. The breakfast was not self-service. It was somebody standing there, making food for one person at a time. A hooker tried to claim our room was hers. A police dog should be used on the place, and maybe real people (guests) could stay there and feel safe. I would not go there again. If I could have gotten a refund after the first night and slept in our car, I would have felt safer. Do not book this place for anyone, ever. Bad, just bad.

Partner

8/10

Excellent

29 Oct 2024

Natasha

I liked the fact that the dining hall was spacious and they had adult drinks upon request at the front desk. Rooms are very comfortable but could use some cleaning of the walls, doors, and high moisture areas as mold was seen and chipping paint. Overall, very nice for the price.

Business Family_with_children

4/10

Poor

27 Oct 2024

Jared

During my stay at the property it was being used as a homeless shelter. The parking lot was full of unsavory characters and I’m pretty sure there was a guy dealing drugs out of his room near the back door with people coming and going. The facilities seemed to be in working order everything was roped off and closed probably because of the clientele they were serving. For breakfast they had a buffet set up annd ripped off with an attendant that would serve you, which made us feel like we were prisoners. Our room was missing at least 3 light bulbs, floor boards were falling off and it was generally kinda shabby. The elevators were very dirty and smelled of marijuana most of the time. For the money we payed we could have stayed at a much safer hotel with fully operational facilities and a breakfast service that didn’t make you feel like a prisoner. Really disappointed that we were sold a room at a homeless shelter for our trip at hotel prices.

Business_and_leisure Family