Name: Residence Inn San Antonio SeaWorld®/Lackland
Address: 2838 Cinema Ridge, San Antonio, 78238, US

10/10

Exceptional

21 Jul 2026

Timothy John

Breakfast was good.

10/10

Exceptional

08 Jul 2026

Callie

Excellent staff, really enjoyed our stay!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

LUDMILA

The best hotel we’ve ever stayed in. It has a homey feel, rooms are clean, the breakfast is wonderful. Very clean! 6 stars!!

Family_with_children

10/10

Exceptional

29 Jun 2026

Jessica

We had a wonderful stay! Our room was very clean, kitchen area had all the basics that we needed to make some meals. Bed was comfy. Staff was very friendly. The 2nd day of our stay when we got back to the hotel, we were even greeted by name by the front desk staff. In the elevator at one point a maintenance man got on when we did. He introduced him self, asked how our stay has been so far and told us if we needed any thing and saw him around just let him know. If I am ever in the area again, I would not hesitate to book again! I originally booked at another location and changed my reservation, Im glad made the change!!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Agner

Breakfast is included and is really good. Very friendly staff. Kitchen in the room has everything you need to Cook.

Family_with_children

6/10

Pleasant

21 Jun 2026

Jackie

Hotel is nice. Staff is friendly

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

DaWanda

Nice and friendly staff! Excellent rooms! My go to place for every visit to this town!

Family

10/10

Exceptional

24 May 2026

Stephany

The room might needs some little repairs but it was nice , great location , a lot of things near by or next door. The breakfast was good and it was a good price I will definitely book here again.

Friends

10/10

Exceptional

17 May 2026

Robbi

Was a good stay overall. Only thing that was a challenge was the elevator wasn’t working properly and the swimming pool was filthy. Hot tub didn’t work at all. Breakfast was the normal continental level but there was only a select of those items. No oatmeal at all and the turkey sausage that was being served was the precooked which was still cold . The scrambled eggs were soft and fluffy and the apple juice was really delicious. The room was nice and cold and clean as well as the restroom. The sofa bed was a bit uncomfortable and there was no sheets or pillows for it so wasn’t able to use it as a bed . Overall though it was a good stay.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Sheryl

Clean and friendly staff.

Self

10/10

Exceptional

19 Mar 2026

teresa

The staff are very good;the breakfast was great they had a few more options compared to a regular continental breakfast and the room has a decent space ,a big kitchen with dishes and a refrigerator that can accommodate the food also the room has a separate space (the living room ) which has a sofa bed

4/10

Poor

15 Mar 2026

Mayra

Expedia needs to do better with presenting realistic pictures of the types of room we are getting. This room was dirty very outdated, toilet didn’t work as it wouldn’t flush, AC wasn’t working and we didn’t even have the appropriate items needed for the pull out couch. We specifically requested a room that would fit 4 people. I had to go to Walmart and get blankets and pillows because the hotel couldn’t furnish that for us. The pool is in poor conditions super disgusting and dirty. The staff is very friendly and nice. Breakfast is ok

Family_with_children

8/10

Excellent

13 Mar 2026

Juan E

Easy check in and out. Friendly staff

Business

10/10

Exceptional

12 Mar 2026

Gabbie

Excellent service all the way around!!

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Jerry

Yes, our stay there was fun. Love the pool and g reat breakfast.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Larina

The staff was awesome, but we had two adults and two kids in the room and there wasn’t enough bedding for the pullout, we had to go down and ask. And ask again for pillows. The adult bed was super uncomfortable and the AC made the living room super cold while the bedroom was stuffy and hot. There were also not enough towels for four people to take a shower so we used pool towels instead. the pool was nice, the hot tub was running but wasn’t hot. The breakfast was prettt good. It was decent for the time we spent there, but will choose another Marriott when coming to Lackland AFB next time.

Family_with_children

8/10

Excellent

05 Feb 2026

David

room was very nice bed a little too soft for me

Leisure Family

6/10

Pleasant

22 Jan 2026

Marie

I’ve stayed in newer Residence Inns and this one was old and rundown with a lot of issues. First, it wasn’t spotless when I checked in. There was leftover trash just sitting on the counter. The sink in the bathroom leaked. I got a one bedroom suite which also has a pullout sofa. I informed the front desk my 25 year old son was joining me on my trip and asked for linen sheets and towels, which they made me take up to the room myself. The price fluctuates depending on the day and you pay for parking on the hotels premises that does not have security or a gate. The carpet was gross and had stains all throughout the room. There’s a nice large fridge in the unit and basic necessities for cooking if you choose.

6/10

Pleasant

18 Jan 2026

Evan

Affordable but stained

10/10

Exceptional

11 Jan 2026

Sergio

The rom was great

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Christopher

The breakfast was great

8/10

Excellent

03 Jan 2026

Marci

The mattress was bad. It was very uncomfortable and sunk towards the middle. Pillows were very odd sized and uncomfortable. We asked for more but they were “out”

Friends_and_family Family

4/10

Poor

02 Jan 2026

Misty

Our arrival was great! They had little arrival goodies and ahot cocoa bar! Even kept the pool open an extra hour for NYE.
However, the guests above us had an uncontrolled child romping anf stomping all over their room the ENTIRE time. Took multiple calls to the desk and even direct calls to their room to get it to stop at 1 AM!! It continued into day/night number 2.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Nimal Arasu

Property needs upgrade

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Tracey

Great place and staff was super friendly. Pool could have been a lil warmer but that's my only complaint. Thx for a great stay

Leisure Self

8/10

Excellent

29 Dec 2025

Jennifer

The staff were extremely helpful and friendly. The breakfast offered was good every morning. I really liked the spacious room too.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Jitendranath

They are charging for the parking. Everything is included on GroupOn. But still paid for parking.
Breakfast was good, but are is very small. The hotel was fully occupied, so felt waiting in lines. Breakfast quality is good.

10/10

Exceptional

19 Dec 2025

Raul

Enjoyed our stay. I liked that it was nice and clean.

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

Sonia

Extra friendly staff, clean rooms, fresh breakfast, and safe location made our stay very pleasant.

Leisure Family

6/10

Pleasant

14 Dec 2025

Jennifer

The pool was NOT heated and the hot tub was dirty and not working. The room is dated by overall good. Breakfast was okay. Not a lot of variety.

8/10

Excellent

14 Dec 2025

Sherry Ann

Clean

Leisure Family

10/10

Exceptional

01 Dec 2025

Jill

Room was clean and very comfortable. The staff were friendly and helpful. If I’m back in town this would be a place I’d definitely stay again!

Partner

10/10

Exceptional

29 Nov 2025

Jacqueline

The room was very clean, stafff was amazing, breakfast was good, they had coffee and hot cocoa which was also perfect for the weather. We would def stay again

Leisure Family_with_children

8/10

Excellent

28 Nov 2025

Charles

Staff was great. Clean rooms and the hotel were decorated with a Christmas theme throughout.

2/10

Poor

10 Nov 2025

Allison

Stains everywhere (couch/pillows/towels), smelled left after hairs on sheets and alternate room was worse

6/10

Pleasant

15 Oct 2025

darryl

Requested linen for the sleeper sofa for the 2 grandkids with me. Spread had holes in it and there were no pillows available.

Leisure Family_with_children

10/10

Exceptional

03 Sep 2025

chirantan

t

6/10

Pleasant

25 Aug 2025

Janet

Liked pTio area. Was not informed that housekeeping services was by request only. Broken sink in bathroom, potentially harmful. Ice machine not working.

Leisure Family

10/10

Exceptional

10 Aug 2025

Hallie

Comfy beds and hot breakfast!

Loved the hot oatmeal with brown sugar and walnuts on top! Comfortable beds!

Friends_and_family Family

8/10

Excellent

05 Aug 2025

Olatunde

Just a nice place to stay with proactive staff

Leisure Family_with_children

10/10

Exceptional

01 Aug 2025

Xavier

The pool is nice

Leisure Family

10/10

Exceptional

27 Jul 2025

Casey

Basketball court and other amenities were a pleasure to have!

8/10

Excellent

26 Jul 2025

Rodney

Shut off hot water morning of checkout. Had to take cold showers

Friends_and_family Family

2/10

Poor

23 Jul 2025

Ismael

The a/c was not working and making load noises

10/10

Exceptional

13 Jul 2025

Tony

We loved this place. Breakfast was great and we thought everyone was really nice.

10/10

Exceptional

10 Jul 2025

Stephanie

The hotel was very clean and the staff were kind! One of our favorite part was the Texas shaped waffles for breakfast!
We will definitely be staying there again for our next trip to San Antonio!

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

Mark

The staff were very helpful and the property was very clean and inviting. The room as great and the bed was very comfortable. It was amazing and the price was reasonable.

Leisure Self

10/10

Exceptional

30 Jun 2025

Andrew

Great id stay again

Leisure Family

10/10

Exceptional

29 Jun 2025

Mitzi

A great stay overall.

Leisure Family_with_children

10/10

Exceptional

20 Jun 2025

Araceli

Large hotel rooms

Leisure Pet

10/10

Exceptional

16 Jun 2025

Adam

Why

10/10

Exceptional

14 Jun 2025

David

Lots of dining options in walking distance. A great choice.

Business

10/10

Exceptional

11 Jun 2025

Erendira

Clean room great location

Leisure Family

8/10

Excellent

27 May 2025

VICTOR

OUR STAY IN RESIDENCE IN

Our stay though short was amazing. Cheerful staff all through and willing to assist at any given time. Rooms clean without offensive odor. Overall great.

Partner

8/10

Excellent

26 May 2025

Ellen

Wonderful room.

Great suite! Clean. Couch bed however needed bettwr mattress and could not be provided a pillow for. But all in all a nice room.

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

Sulyvette

Nice

Leisure Family

10/10

Exceptional

12 Apr 2025

Sabine

Hotel is very good, but in 2025 they start to charge for parking, next week will be 3rd time and last, ill check for other option without pay for parking.

Business Self

6/10

Pleasant

30 Mar 2025

Kendall

Overall a nice property, kids had a great time at the pool, breakfast was good with a large variety. However, the air conditioning was not working properly in our room and it shut completely off from 9:45pm-2:00am and we slept horrible. The air conditioning all over did not seem to be working properly as it was stuffy/humid in the lobby and halls also. Front desk did not seem to care when I told them.

10/10

Exceptional

18 Mar 2025

Rhonda

Amazing Hotel

It was amazing!!

Friends_and_family Family

2/10

Poor

16 Mar 2025

David

there was a car show that lasted till around 4am then picked back up around 7am . if we were warned beforehand we could of made other arrangements. kitchen staff was not very polite either

Business_and_leisure Family_with_children

6/10

Pleasant

02 Mar 2025

Shanecia

We weren’t really in the room for most of our stay but there was no trash can, the toilet was difficult to flush, hotel needs updating, swim area needs updating, barely any face towels to use. We had to go ask for more. The toilet clogged but the maintenance guy came right away which I appreciated. The $8 a night parking doesn’t make sense. It’s a hotel with a parking lot, nothing special, no valet… etc.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2025

Forrest

The customer service was outstanding. Everyone went out of their way to accommodate our family. Roxanne was a rock star handling our very large group. Special thanks to her. Made our stay so much better.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Oct 2024

Melissa

Great service, room & stay!

Everything was so easy & efficient from check-in to check-out. Reception was helpful, extremely friendly & efficient throughout check-in & later on in the evening when we needed assistance for a broken glass out on the patio. The studio room was amazing with more than enough space for us & a great layout that was perfect for the 3 of us that were staying there. The price was comparable to other locations close by. While it was close to the highway (410) & shopping/entertainment, etc., it was surprisingly quiet in the courtyard/patio area which of course transferred to the room being quiet as well. We will definitely be back!

Friends_and_family Family

10/10

Exceptional

13 Oct 2024

Dania

Enjoyed

2/10

Poor

13 Oct 2024

Xenia

Would not recommend this plave to my enemy

The hotel was happy to take my money but failed to provide the room I booked for my family of 5.

Instead of 2 beds and a pullout sofa they gave me a 1 bed room, for 5 people including an infant. And of course overbooked and offered absolutely nothing for a lifetime Gold Membership from Marriott... now i need to fight rhem to get my money back.

Friends_and_family Family

8/10

Excellent

06 Oct 2024

Reina

Great customer service and excellent staff

Leisure Family_with_children

6/10

Pleasant

19 Aug 2024

adrian

Centralized OK

I read a review where a family lost their 2 bedroom reservation, and we almost did too. They said they tried calling? Anyhow, broken elevator, 2 bedrooms with less beds, breakfast was ok. I wouldn't say 5 Star, but because it was comfy, we enjoyed it and wouldn't mind returning. Right next to couple restaurants and a cinema too. Halfway to sea world and riverwalk reason we got it, wasn't a bad idea. Do we get a discount for honesty? LOL

Friends_and_family Family

8/10

Excellent

03 Jun 2024

Kimberley

a couple issues but GREAT customer service

there were issues with the reservations at first but they quickly resolved everything they could. excellent customer service from every single person working there. I was there with 4 of my grandchildren for 1 full week. we had a blast

Friends_and_family Family

8/10

Excellent

03 Jun 2024

Kimberley

a couple issues but GREAT customer service

there were issues with the reservations at first but they quickly resolved everything they could. excellent customer service from every single person working there. I was there with 4 of my grandchildren for 1 full week. we had a blast

Friends_and_family Family

6/10

Pleasant

22 Apr 2024

Sandra

I wish the bathroom and kitchen could’ve been more sanitary

Leisure Self

10/10

Exceptional

21 Apr 2024

Erica

Great customer service!

The customer service and room and breakfast were phenomenal. It’s centrally located for the airport and Lackland Air Force base. The worst thing was the hot tub never got fixed the whole week we were there and the pool could’ve definitely been cleaner but that was all! We had a suite and a group of 6 and 7 when we had my son after his graduation. They congratulated all of us and were always accommodating when we needed extra towels and wash cloths or just to use the outside grill and laundry :) I would definitely stay again!

Friends_and_family Family

6/10

Pleasant

02 Apr 2024

Verified traveler

Outdated with hidden fees.

I loved the breakfast daily it was great. The room needs to be updated and cleaner. Regardless if pet friendly the carpets were not clean and my dog kept finding food like chips and candy in corners. It seemed as though there had not been a thorough cleaning of any of the rugs not even the ones in the hallway. I saw two roaches in the kitchen and bought bug spray so where there is one there might be more. But I didn't get grossed out or complain we just handled it. At the pool, there were not enough towels so often we had to bring our own. For the amount paid, we expected a bit cleaner rooms. The last thing that was not ok was i was told i had to pay for parking when i booked it said there was free parking so that was a hidden fee i was not expecting especially because this was more of a suburb than a city hotel where i could have stayed and aid for parking.

Friends_and_family Family

8/10

Excellent

12 Mar 2024

Jason

Room for large family.

2/10

Poor

09 Feb 2024

LaShaun

I booked and paid for a 2 bedroom. When I arrived the clerk asked if I recently booked the room because their were no more 2 bedrooms available. We ended up staying in 2 separate rooms.

10/10

Exceptional

02 Feb 2024

Nancy Driggs

Staff was incredibly friendly and helpful. Great size rooms and clean!

Leisure Family

6/10

Pleasant

17 Dec 2023

Sreejith

Booked for a two bedroom suite, but did not get the same. Instead provided 2 single bedroom suite.

Leisure Family_with_children

10/10

Exceptional

19 Nov 2023

Mykesha

Amazing. Allowed us to church in early. Breakfast was great

Leisure Family_with_children

10/10

Exceptional

06 Nov 2023

Leia

Great place to stay

The general manager was very helpful as the AC had gone out before we arrived, they made arrangements for us to stay at a nearby hotel. AC ended up being fixed so we did stay at the Residence Inn. Everyone was so friendly & helpful during our stay.

Friends_and_family Family

10/10

Exceptional

19 Oct 2023

Luis

The people were outstanding and it was a nice quite weekend. The place was clean and our room was in excellent condition.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2023

Iqbal

We went for vacation from new york we really loved it the things is when you stay in this hotel you get a lot positive vibes its so good.

Leisure Family

10/10

Exceptional

10 Oct 2023

Kirenia

Excellent!

4/10

Poor

09 Oct 2023

Matthew

Uncomfortable

We had a two bedroom suite and the air-conditioning was not working and they would have someone to fix it. So we had to move to a 1 bedroom and the bed was awful. We complained about the bed and then we had to move again. We moved twice

Friends_and_family Family

4/10

Poor

08 Oct 2023

Anahi

Hubby works away and this was our meeting point, we wanted to sleep in late and just relax. When we first got there our room door was open. Then We did not get much sleep due to that the air started making loud noises at 7:00am that woke us up.. breakfast was ok but by 9:00am almost everything was out and not everything got restocked. Before leaving I informed the front desk of the air and the door and they where like “ok we will look into it”.. with that said we would not stay here again.

Leisure Family

2/10

Poor

28 Sep 2023

James

We were charged 4x by the hotel and 1x by Expedia so we were charged a total of 5x. We couldn’t do anything because of the issue. The manager at the time said that he was going to get Expedia to refund us and that they would refund as well, but we still didn’t get the refund from Expedia. The person who was working the desk when we checked out said that she would get the manager to call us but we haven’t heard anything from them. Also the elevator wasn’t working so we had to wait for someone to get the elevator to go down. Also we stayed in room 230 and the doors wouldn’t stay shut. We would close the door but as soon as the ac turned on the door would open and we had to get out of bed to close the door.

Leisure Partner

8/10

Excellent

18 Sep 2023

Mark

Everything was good except the elevator was broken on the first floor. You had to call the front desk clerk to access it from the ground floor. The staff was friendly and courteous even though they had to be interrupted to call the elevator repeatedly.

Leisure Family

8/10

Excellent

10 Sep 2023

Carmen

UP button out of order

Elevator UP button not working. It was annoying. But over all good stay.

Friends_and_family Family

10/10

Exceptional

05 Sep 2023

ERIK

Great stay! 👍 👍

8/10

Excellent

15 Aug 2023

Melissa

Hotel was conveniently located to many of the sites we were visiting. Lots of nearby restaurants and shopping and SeaWorld. Staff was very friendly upon check in. Overall a good value.

Friends_and_family Family

2/10

Poor

15 Aug 2023

Megan

Extra charges. Managers avoid calls

I booked a stay for my family at this hotel. We booked the 2 bedroom suite through hotels.com paid in full.
Before we arrived the manager, Robert, called to inform us the air conditioner in that room wasn’t working and asked if two separate rooms would be ok. We agreed.
The 22nd I noticed there was an additional charge for $330 pending from the hotel. I spoke to the person at front and she informed me she would get Robert to fix the charge.
After we checked out, we noticed ANOTHER charge for 363.96.
My husband has called and spoken to both managers (Robert and Albert) multiple times since our stay. He has sent them screenshots of our receipts and charges. They have promised him they will get this charge fixed.
They still have not. Nor have they reached out to us.
We were never informed there would be additional charges for the changes in accommodation that we did not request.
I’ve tried calling multiple times and the person at the front always says the manager is not available.
They’ve even gone as far as not answering when they recognize our numbers, but when we call from a different number they answer on the first ring.

Friends_and_family Family

2/10

Poor

30 Jul 2023

helicia

This hotel was the worst . When we checked into the room we noticed fixtures in the shower had been torn off the wall and instead of fixing it whomwver got them room ready just placed the items in the soap dish. I went and reported it with pictures to the desk clerk and she acted like she could'nt be bothered. None of the tv channels worked. Not even the local channels. The only good thing was that we were able to use our netflix account on the tvs for the kids. We also had a huge issue with getting towels .When we would ask for them they'd either say they had none available or they would give us 2 towels for 4 people. I definitely will not be booking at this hotel again.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2023

Norma

Great customer service

8/10

Excellent

15 Jul 2023

Lino

the only thing that ruined my experience was the smell of dead skunk in the last couple days of our stay

Business_and_leisure Family_with_children

10/10

Exceptional

08 Jul 2023

Xochitl

Friendly staff, the rooms are very spacious, and their breakfast is one of the best I’ve had from other hotels.

Business_and_leisure Family_with_children

6/10

Pleasant

28 Apr 2023

DANIEL

The property seems tired and worn. The size of the suite we stayed in was nice and the staff was friendly, but no tissues and 1/2 roll of TP was all that was provided. Underwhelmed and overpriced compared to other Marriott places i have stayed

Leisure Partner

4/10

Poor

10 Apr 2023

Adriana

Would not stay here again.

8/10

Excellent

08 Apr 2023

Hilda

San Antonio stay

The front desk clerk was super nice. Tried to make coffee but all the cups were dirty so I had to wash them. The breakfast was very busy but the eggs were cold.

Partner

8/10

Excellent

20 Mar 2023

David

Convenient location with breakfast. I wish there was a play area or playset for children. If they are not going to bring back the evening reception then an option for wine etc. nightly etc. We were disappointed the reception wasn't included as advertised by Expedia.

Leisure Partner

2/10

Poor

26 Feb 2023

Jared

I wouldn't even attempt to stay here again.

When we got to the hotel and checked in, I was not informed that I did not get the room that I booked that morning. It wasn't until i got to the room, that I found out it was a completely different room. I went down to talk to the front desk clerk and he said \"Oh I forgot to tell you we sold out of your room.\" When I booked that room earlier in the morning, there were 3 reservations left. So, there should have been at least one room for my family and I. We were going to let it slide and talk to the manager in the morning about getting a portion of what we paid for the room back since it was a smaller room, but the room was dirty. There was some kind of sticky stain on one of the nights stands (definitely not a scratch in the wood). Fixtures were dirty, water stains in the ceiling. There was still trash from a previous guest in there. Significant mold in the cabinet underneath the sink. Someone elses hair in the drawers. At that point after only being in there for 10 minutes, we decided to cancel our stay. Ended up having to stay with a family member last minute. Terrible experience. In all my time using Hotels.com, this is the first bad experience I have had. The Hotels.com app wont even let me post the pictures.

Friends_and_family Family

10/10

Exceptional

12 Feb 2023

Yesenia

Nice hotel with large rooms

Very nice hotel with nice big room. Check in was a breeze. Room could have been cleaner, shower had lots of hair on walls as of previous guest had a trim. The rest of the restroom was very dusty

Friends_and_family Family

2/10

Poor

07 Jan 2023

Heather

Police officer in parking lot at all times was scary wondered why they have to have police presence in the parking lot. We tried three different hotel rooms. All three of them. The air condition was broken. Finally they gave us a room that the AC worked. The front desk was unapologetic and sort of rude that we didn’t want to stay in a room without air condition. The hotel needs remodeling. I saw the same pieces of trash on the floor every day that I was there.

Leisure Family