Name: Springhill Suites San Antonio Seaworld/Lackland
Address: 138 Richland Hills Drive, San Antonio, 78245, US

10/10

Exceptional

28 Jul 2026

Marcelino

The continental was very good compared to other hotels who offer the breakfast with the stay. The staff was also very helpful with any inquiries that I had.

2/10

Poor

26 Jul 2026

Andre

Breakfast was ok but need more variety’s

2/10

Poor

26 Jul 2026

Pascal

The hotel was experiencing a significant ventilation issue that had persisted for some time. The extractor fans in both the shower and the toilet were out of order, leading to an uncomfortable buildup of humidity in the room. As a result, the already warm temperatures felt even more oppressive, making it difficult to relax. The lack of proper air circulation also meant that unpleasant odors from the toilet were not effectively removed, which further contributed to the discomfort of the guests sharing the space. This situation not only affected the atmosphere of the room but also created an embarrassing and inconvenient experience for the entire party.

6/10

Pleasant

21 Jul 2026

Beverly

Cleanliness was ok at best. Took a freezing shower because I didn’t know I needed to let the shower run for 20 minutes prior to showering. Front desk staff are ok… not rude but definitely don’t strive to be better. Lady putting out the food does everything she can to help and very sweet.

2/10

Poor

20 Jul 2026

Abbigayle

unexpected fees, i've never ever payed for parking at any hotel that i've stayed, the room smelled like smoked ,there weren't water i've always been greeted with waters in our room. I will never booked back this place. plus i am a marriott member.

Family_with_children

2/10

Poor

20 Jul 2026

Mohamed

I was very disappointed with my stay at the SpringHill Suites by Hilton near SeaWorld in San Antonio , which had a very strong mold and mildew smell from the moment I walked in. The odor was so intense that it was difficult to breathe and made the room extremely uncomfortable.

Because I was rushing to a scheduled activity after checking in, I wasn’t able to report the problem immediately. When I returned later that evening, the smell had become even worse. I went to the front desk . The front desk asked whether I had reported the issue earlier, and I explained that I had not because I had to leave right away. The front desk told me that maintenance had already left for the day and would look at it the next morning.

I was surprised that no immediate solution was offered, such as moving me to another room. Guests should not have to spend the night in a room with an odor that suggests possible mold. It was uncomfortable, frustrating, and not the level of quality I expected from a Hilton hotel.

I hope the hotel takes this issue seriously by inspecting and repairing the rooms before the guests check in. No guest should be placed in a room with conditions like these. Unfortunately, based on my experience, I cannot recommend this hotel.

Family_with_children

10/10

Exceptional

16 Jul 2026

Vicente

Great hotel very clean

Family_with_children

4/10

Poor

13 Jul 2026

Desarae

No shower vent, mold near bathroom door. Broken bed (a kid definitely jumped on it before) Pull out couch did not retract fully, extra security door latch broken. Checked in with 4 ppl and only got 3 towels. Air conditioning is was not very cold through the night. Pool water was murky

Friends_and_family Family

4/10

Poor

10 Jul 2026

David

Location

Family_with_children

6/10

Pleasant

08 Jul 2026

Jonathan

Shower head was not working.

Family_with_children

4/10

Poor

05 Jul 2026

Lorena

On the first day, the person at the front desk was not very friendly. The shower floor in the room is cracked, making it dangerous to shower there. Also, only one elevator is working in the hotel. I would not recommend this hotel. Overall, my experience was very disappointing.

Family_with_children

10/10

Exceptional

05 Jul 2026

DaMarcus

Everything was perfect until it comes to breakfast when the hotel is full. An automatic waffle or pancake maker will help serve guests faster than having a line throughout the lobby just for that one breakfast item

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Javier

Good breakfast! Good price, family stayed there on a trip to sea world. Room had a musty smell, but overall was a good experience! Would stay again.

Family_with_children

4/10

Poor

25 Jun 2026

Katisha

Dirty bedding
Urine on toilet, sink, floor
Bed bugs

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Jose

I was unaware of the $10 parking fee; however, I did see a security guard driving or walking around the front and rear parking areas of the hotel. Due to my stay being on a Holiday weekend, there were quite a few people for breakfast so the eggs were finishing quick and there was a long line for waffles. I did like the noon checkout; however, I had to use the stairs as the elevators were being inspected. The front desk personnel I dealt with were courteous and helpful.

Family_with_children

10/10

Exceptional

21 Jun 2026

Marlene

Our stay was fabulous! The front desk ladies were courteous and friendly. Easy check in and check out. The morning breakfast was continental style and offered a variety of options. Our room was one of the family suites and it very comfortable. Our family liked that it had the tub/shower with sink and the toilet with sink in separate rooms. We would stay again.

Family_with_children

6/10

Pleasant

17 Jun 2026

Joe

The only down side was room smelled .the restroom doors wouldn't close accurately. Plus the daily 10 dollar parking .

Family_with_children

10/10

Exceptional

13 Jun 2026

Ivan

Clean

Family_with_children

10/10

Exceptional

10 Jun 2026

Julieta

Loved our stay! Breakfast was great and room was spacious!

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

qingling

Clean room

Family_with_children

6/10

Pleasant

05 Jun 2026

Margarita

Bathroom tub and toilet weren’t clean at cleaning service.

Family

6/10

Pleasant

04 Jun 2026

Anthony

Seemed a little rundown.

Family_with_children

8/10

Excellent

02 Jun 2026

Silvia

great stay

Family_with_children

2/10

Poor

02 Jun 2026

Carlos

I have an additional charge on my account that I don’t know from where. I checked about a day early from my stay. I’ve been 3 days waiting for my email receipt that the front desk said I should get

Family

10/10

Exceptional

29 May 2026

Edgar

Ok

Family_with_children

8/10

Excellent

28 May 2026

Roger

The hotel was clean when we arrived. The in room phone didn’t work and the bathroom sink was draining very slowly. No exhaust fans in either bathroom so it smelled like mildew. The breakfast was made fresh every day, which we thoroughly enjoyed.

Family_with_children

10/10

Exceptional

23 May 2026

Joi

We had a good experience. The staff were very helpful with understanding the city.

Partner

8/10

Excellent

22 May 2026

vannessa

Everything was clean but the shower curtain was too short for the shower and water got on the floor, front desk said they would change curtain but they was the day we were leaving. Really over priced for what it was worth, they charge 10 a day for parking it doesn’t say that on website, so I talked to the nice lady at front and she told me she would remove that charge, breakfast was great, pool was great, with there was jacuzzi!

Friends_and_family Friends

6/10

Pleasant

18 May 2026

Sandra

Having to pay for parking is crazy!!! Considering the location…

Friends_and_family Family

4/10

Poor

16 May 2026

Peter

Not enough linens or pillows in room. When we confronted the srbice desk, they told us wedidnt have anymore and they could give us blamkets for pillows.

10/10

Exceptional

12 May 2026

Samuel

Great place to stay
We stayed here to se my son graduate from lackland

Family_with_children

6/10

Pleasant

10 May 2026

Crystal

It was good

10/10

Exceptional

10 May 2026

Denise

It was amazing so in love with my room and everything was so nice

Self

8/10

Excellent

05 May 2026

Dawn

Room was very clean, staff was very nice, breakfast was not an iption with long lines and lack of proper eating equipment and not being filled quickly.
Upon checkout we realized we were overcharged but we called and it was cleared up promptly.

6/10

Pleasant

04 May 2026

Florence

AC somewhat made the room okay but it was very stuffy. The bathroom wasn’t spacious enough.

2/10

Poor

30 Apr 2026

Javier

They broke in to my truck and caused damages

Family_with_children

10/10

Exceptional

28 Apr 2026

MArtha

All ok

10/10

Exceptional

28 Apr 2026

Christopher

I did not eat breakfast

Self

6/10

Pleasant

26 Apr 2026

LaMont

From a quick glance the room was fine and looked good. But once you started using the room, it's flaws came out. After my first night I went to take a shower and the shower floor was stained brown and there was someone else's hair in the shower and by the toilet. I informed the front desk of this when I could and left for my daily activities.

Upon return, the hair by the toilet was clear up, but some that was in the shower wasn't. Metals in the accessibility shower were rusted as well. Overall could be much better

10/10

Exceptional

23 Apr 2026

Samuel

rooom was really clean, staff was amazing, breakfast was average, rooms were cold

Family

8/10

Excellent

19 Apr 2026

Elaine

The staff was lovely and hospitable. I had to leave every morning before breakfast at 6:30 but yogurt, juice and apples were available. Coffee was always available in the lobby. The hotel is old but functional. Great location close to the airport and Lackland airbase.

Friends_and_family Friends

6/10

Pleasant

19 Apr 2026

GUADALUPE

Our pull out couch mattress had the biggest stain, and our room smelled bad. Was not what we expected.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

cynthia

Rooms were so clean & staff was awesome.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Frentres

Nice stay! Very clean, kind staff, quick check in-out process, and many shops and food nearby.

Self

10/10

Exceptional

06 Apr 2026

Crisselda

My room was ready before check in and check out was at 12. They have an indoor pool. Target and other shopping centers and restaurants were all near by. Laundry onsite now uses and app or accepts credit cards, so no need for quarters.

Family_with_children

10/10

Exceptional

05 Apr 2026

Stacie

Clean room. The staff was AMAZING! So much near by. It was a great stay. Fit all of my family, and mind you I'm a family of 8😊. Only thing was it's out dated.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Christina

The breakfast was very good and the air conditioner was excellent. It would keep the room as cold as you wanted it. It was close to everything you needed. I would definitely stay there again. My husband is disabled so they were able to put us on the bottom floor which was great

Family

10/10

Exceptional

03 Apr 2026

Glenn

All good

10/10

Exceptional

29 Mar 2026

Claudia

The menu was fresh but needs more options , staff was very friendly , ac was working good , cleanliness was good but I put some clothes above the desk and it came back all gray , extremely dusty , I called reception like 6 times with a few minutes apart because I needed something, they never pick up , probably at evening they more busy . But other than that everything was good .

Friends_and_family Family

4/10

Poor

29 Mar 2026

leybi

The hotel location is great but the smell of the hotel and room are terrible, the front desk were rude not even give us a welcome phrase. I understand that they don’t change bed sheets or new towels but at lease go and straight the room. This is the first time that happens to me that they don’t do it.

Family_with_children

6/10

Pleasant

28 Mar 2026

MARIANGELA

Need better clean spaces

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Megan

Clean room, and friendly staff

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Amanda

15th march seemed short staffed wouldve been nice if pool towels were stocked, sheets were in the room already for the pull out bed and or brought to us... we had to go get them and after traveling all day was kinda sucky. Also complementary water wasnt full when front desk was just sitting at the desk not busy at all.... next morning breakfast was unorganized and busy we just left after waiting for 20min.... didnt seemed stocked or prepared. Other wise other days and experience was good.

Family_with_children

10/10

Exceptional

18 Mar 2026

Lorraine

The staff has Been really nice.

Business Friends

8/10

Excellent

16 Mar 2026

Sylvia

There is a mall close by.

Family

10/10

Exceptional

15 Mar 2026

Dornette

My stay was good clean room mall near by breakfast good

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Jose

The hotel is convenient for the proximity to Seaworld and military base.

Partner

10/10

Exceptional

11 Mar 2026

Andres

Breakfast fresh,room was super clean staff was amazing

Family_with_children

2/10

Poor

10 Mar 2026

James

A/c was loud and there were ants in restroom and shower, we tried to switch rooms but nothing was available so we left the hotel two days early but they said they were unable to refund do to booking through Expedia.

Family_with_children

8/10

Excellent

08 Mar 2026

Jennifer

Room was great, beds a tad hard. Sad for $10 parking but otherwise good stay

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Brittany

Everything was great EXCEPT for paid parking. I was not prepared to pay for parking. That was a shock.

2/10

Poor

08 Mar 2026

Sebastian

Le falta mantenimiento a las instalaciones, la primera noche me robaron mi pick up.

6/10

Pleasant

08 Mar 2026

Luis

Be aware of parking charges. I was charged for a motorcycle

6/10

Pleasant

26 Feb 2026

Eddie

the room was in good condition after we where sent to two different rooms and the staff lied and said we went to the wrong room when the room they sent us to had someone else in it.

Partner

10/10

Exceptional

23 Feb 2026

Julio

Clean room and amenities

Partner

10/10

Exceptional

17 Feb 2026

Mario

Was very clean and the rooms was beautiful im expecting about the room

10/10

Exceptional

15 Feb 2026

Thelma

Room was super clean! Excellent customer service!

Partner

10/10

Exceptional

14 Feb 2026

Dustin

nice staff and amenities

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Justin

Friendly staff, quick and easy check in, super clean. Looking forward to our next stay!

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Daria

The staff were exceptional and very attentive.

Business Family

6/10

Pleasant

03 Feb 2026

Denise

The walls are so thin I can hear the lady in the room next to me having a conversation. Also as you walk through the halls you can hear the people watching TV in the rooms. Coffee was cold.

Leisure Family

10/10

Exceptional

02 Feb 2026

Magdalena

Great location, staff was wonderful and food was great.

Leisure Family

10/10

Exceptional

30 Jan 2026

Kelly

Room was great! Everything was nice and clean

Family_with_children

8/10

Excellent

28 Jan 2026

Charnee

I would like to suggest the cleaning crew invest in some cleaner that can get those rings out of the tubs.

6/10

Pleasant

28 Jan 2026

Andrea

Staff was nice and helpful. Hotel needs updated

Business Self

10/10

Exceptional

27 Jan 2026

Sabrina

Very cle a n room

Business

8/10

Excellent

25 Jan 2026

Michael

The front desk staff

Leisure Family

10/10

Exceptional

23 Jan 2026

Pamela Kay

My husband and I wish we could have this room wherever we travel. This is the nicest room we've ever had. To begin, his back hurts when sleeping on plush topped mattresses as this and most hotels have. What they have at this hotel, though, is a deep cushioned couch with firm cushions on which to sleep. Remove the back cushions and there is plenty of sleeping space. He slept very well. Our room was on the top floor, thus the 4th floor, and it was extremely peaceful and quiet. The hotel is in a quiet area in itself. Our room was spacious and we didnt feel cramped. The toilet is in its own room with a sink. The bathtub is in a separate room with counter and sink. In the main living area is a dresser with a mirror on the wall. The walk-in closet has a full length mirror. I could open the closet door and see the back of my hair for drying and styling using those two mirrors. I always pack an extension cord due to situations like this when I styling my hair in the main room. This room has a fridge and microwave that worked great. Our TV worked great. The couch is in its own sitting area with a sliding frosted glass window separating the sleep area. The couch area has a desk. There is an indoor pool which we didn't try, and a 24 hr fitness room. Complimentary coffee, tea, cream and sugar are always in the lobby. We didn't eat the complimentary breakfast, so I can't comment on that. We had plenty of hot water for showers, the room was fresh and clean, plenty of towels, all was great.

Leisure Partner

6/10

Pleasant

23 Jan 2026

Robert

The rooms were okay to sleep. Bed was litte firm. Room was clean. Breakfast was not all that great. There was coffee, and hot water in the morning only. The website states parking, but you have to pay $10 per day.

Leisure Family

4/10

Poor

16 Jan 2026

Abigail

This is no resort by far, having to pay for parking and not being aware of it until check in was kindly upsetting. The mattress felt as if it was a deflated air mattress. This was definitely a life lesson learned for a mom of a child who returns to the San Antonio area every six months for treatment.

Business Family

8/10

Excellent

15 Jan 2026

Samuel

Everything was great. Awesome staff!

10/10

Exceptional

14 Jan 2026

Maria

Room was spotless
The customer service is amazing
Can’t wait to be back

Leisure Self

6/10

Pleasant

09 Jan 2026

Brian

Ac needed work, very loud compressor, bathroom light broken, mattresses were very well slept in and beyond life

Leisure Family

10/10

Exceptional

06 Jan 2026

Laura

Receptionist was super friendly

8/10

Excellent

05 Jan 2026

Megan

Room and breakfast was good. Annoyed about 10$ a day parking charge I found out about at checkout.

10/10

Exceptional

04 Jan 2026

Phung

Yes great stay

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Brigitte

My stay was wonderful, I rested well and enjoyed the food

Self

10/10

Exceptional

03 Jan 2026

Mai

Room was large n clean.

Leisure Family

10/10

Exceptional

02 Jan 2026

Nelson

Pretty good hotel. Location, front desk very helpful and the the breakfast very nice. Hopefully I will be back soon.

Leisure Family_with_children

2/10

Poor

29 Dec 2025

Juan

The sheets were dirty the shower and the tub were dirty wasn’t cleaned right

Leisure Family

10/10

Exceptional

29 Dec 2025

Ted

Great service and clean property.

8/10

Excellent

29 Dec 2025

Elizabeth

Clean room and amenities

10/10

Exceptional

28 Dec 2025

Berenice

Excelente,, las habitaciones muy limpias y ordenadas 👏👏👌👌♥️🙏

6/10

Pleasant

26 Dec 2025

Sarah

Breakfast & hotel staff were my only positives while staying here.
My a/c in my room wouldn't shut off I had to put on a/c then turn off completely the gage didn't work. Bathroom shower curtain was so short the water would come out everywhere. Room was outdated. I won't be back

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

alfredo

It’s a clean and good place to stay

Leisure Family

10/10

Exceptional

26 Dec 2025

Shekhar

Helpful staff. Clean room