Pinn Road Inn And Suites

10/10

Exceptional

09 Jul 2026

Maria

We had the table was not balanced right the towels were duty

Partner

2/10

Poor

09 Jul 2026

Triston

Terrible experience

Self

8/10

Excellent

03 Jul 2026

Wilson

Lo unico que no me gusto fue la pintura y que no habia nada de decoración

Family_with_children

10/10

Exceptional

24 Jun 2026

Cathy

Great motel

Partner

10/10

Exceptional

24 Jun 2026

Cathy

Great motel

Partner

10/10

Exceptional

30 May 2026

Thomas

Staff was professional with a great sense of humor and humanity.
Easy location. Very quiet and comfortable.

Self

10/10

Exceptional

22 May 2026

Collin

You always can rely on staff for guidance and there loyalties

Family_with_children

8/10

Excellent

13 May 2026

Lamar

Went for a missions game. Couldn’t get much closer

Partner

8/10

Excellent

02 May 2026

Citlaly Yanelly Cavazos

The property is good, just the staff were

8/10

Excellent

24 Apr 2026

Marie

Parking was safe

Family_with_children

2/10

Poor

16 Apr 2026

Josiah

There were gunshots that were going off around my room

2/10

Poor

12 Apr 2026

Emma

JUST AWFUL! No bolt on door…just one basic lock. Damage everywhere. Needs deep cleaning desperately! Sketchy area! Girls didn’t feel safe they left and found another hotel.

Family

10/10

Exceptional

05 Apr 2026

Fran

Todo muy bien.

Partner

10/10

Exceptional

05 Apr 2026

Sandra

Clean rooms, WiFi, shops nearby

Family

10/10

Exceptional

03 Apr 2026

Payton

This place is great especially given the prices of the rooms! It is extremely clean, has ample parking and the staff is amazing! I had family staying at the Laquinta inn down the street and they had nothing but complaints (dirty, no hot water, staff rude, etc) but I had none of those issues here! Actually the opposite! Always hot water, extremely clean room, fresh towels daily AND the staff was nothing but accommodating. I had issues with my room key and had to go over to the office a few times to deal with it, but instead of getting frustrated with the situation the concierge always took great care of me with a smile. I cannot recommend a better hotel to anyone coming to San Antonio, especially if you’re attending a BMT graduation!

Self

8/10

Excellent

29 Mar 2026

Victorino

It is very close to the base. And close to restaurants. It's okay for the price.

6/10

Pleasant

24 Mar 2026

Shakeel

Budget room

8/10

Excellent

22 Mar 2026

fernando

great value motel. exterior may look concerning, but area is quiet . Parking atea is enclosed and very well lit. Rooms are aging, but nice. will definitely stay here again in the family suite.

Family_with_children

6/10

Pleasant

21 Mar 2026

Jessica

Location was a little “shady” area

Friends

2/10

Poor

21 Mar 2026

Rochelle

I don't know how this place got the 8+ level ratings it did. It is a dump. In 30 years I've only come across three locations, including Pinn, I found to be unsatisfactory. The rooms look nothing like the photographs. I did not feel safe in the location either. Although the staff was courteous.

Self

10/10

Exceptional

19 Mar 2026

maria De Los Angeles

Super clean and beautiful rooms

Family_with_children

10/10

Exceptional

15 Mar 2026

Servando

Good

Family_with_children

6/10

Pleasant

28 Feb 2026

Steve

A very basic accommodation. Room could be cleaner, especially the tile floors. Towels were gray instead of white and had stains. The only ice machine was broken. Bedding was scanty and bedskirt had a large area where something spilled on it. Parking was easy.

Partner

8/10

Excellent

13 Feb 2026

Hector

Room was clean and staff was nice

Leisure Partner

8/10

Excellent

28 Jan 2026

Darrell

Very clean and comfortable.

6/10

Pleasant

03 Jan 2026

Kshitiz

Had to pay $10 more to get the kitchenette. However it was shown while booking.

10/10

Exceptional

01 Jan 2026

Daniel

Loved our stay. Clean room and decent breakfast. Good service.

2/10

Poor

29 Dec 2025

Marissa

The bed pillows had hair on it and tucked in the bed mattress there was broken glass p

2/10

Poor

02 Dec 2025

Hailey

As someone who does plenty of research before booking a place to stay, I was taken aback. There is not a picture that represents this place. When I arrived I immediately knew I was not going to feel safe staying here. I went to the office and kindly let them know that I had paid extra to be able to cancel my reservation at anytime and I would not be staying. They refused my refund. I left and went to a hotel down the road, and they mentioned horror stories about the Pinn inn motel and insisted reviews must be false. The man at the counter was very kind. I would not recommend booking.

Business Self

10/10

Exceptional

28 Nov 2025

Rodney

Good

4/10

Poor

25 Nov 2025

Jose

Bed sheets were stained, complained and ask for another room. Other room was the same, dirty or stained sheets. I tried to sleep but body was itchy so at 1AM I got up and drove to a Pilot Truck Stop and parked my truck and slept in the truck.

Business

6/10

Pleasant

16 Nov 2025

Joe

Check-in was fine. The room was overall clean. The bathroom needed more attention. There was a long haur hanging from the towel rack that wasn't mine! The kitchen was not equipped wuth any cooking supplies or eating utensils. They did allow us to check out past 11am though. Safe and quiet area.

4/10

Poor

28 Oct 2025

Samantha

Contemplated sleeping in my car over sleeping in this room. The fungus/mold around the entire room, the ceiling looked like it had been caved in and fixed by someone who lied about being a professional. The air conditioner was so horribly loud it did drown out the noises of whatever critters were scurrying in the walls and on the roof. Great news for drug dealers/users though. They're super comfortable there, and even have their own permanent fixtured furniture out on the second floor. I've slept on the ground in Iraq and was safer there. I would absolutely never let anyone I love stay in this room. I wouldn't want my enemies staying there, either. It was bad. Also, when you're staying in a room you've paid for, you don't want someone coming in and adjusting the air conditioning. 90+ degrees in my room because housekeeping decided I didn't need to be comfortable. That's likely how the fungus/bacteria is thriving so well. I would suggest some bleach/peroxide for every inch of this room but I think a bulldozer might have better luck. The towels were stained with... rust? Blood? No idea. Don't really want to know.
Run. Away. From. Here.

Business_and_leisure Self

10/10

Exceptional

26 Oct 2025

Ronnie

Service was off the charts- old school taking care of the customer. For age of property was kept up very well. Huge kitchen
I would recommend and stay there only - when visiting San Antonio - KUDO’s to this hotel.

Leisure

8/10

Excellent

18 Oct 2025

Henry

Friendly staff

Leisure Family_with_children

2/10

Poor

15 Oct 2025

Jazmin

My experience with this place was dirty linen, dirty towels, a toilet leaking from the base, and ceiling paint or something all over the bathroom. We were relocated to three different rooms, but they were all in deplorable condition, uninhabitable, and unsanitary. The A/C was turned off since the rooms had been unused for over a month, according to the owner. The customer service was subpar; the owner became defensive whenever we pointed out that something was broken or dirty. We ended up leaving for another hotel, only to lose all the money we had paid for two rooms. In addition to all of that, the place doesn't look safe.

4/10

Poor

12 Oct 2025

Seth

Seemed like Pinn Road is a favorite of drag racing enthusiasts. Loud cars until late at night.
No coffee in room or lobby.
Bright fluorescent lights in room
Out of hand soap in bathroom.
Convenient to US 90
Derelict trucks in parking lot. Neighborhood not pretty.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Justin

Clean room

Business Family

8/10

Excellent

20 Sep 2025

Arash

It was clean, but really old. Very used towels with spots on it. Overall not bad for the price, but not good for families with kids.

Leisure Family_with_children

4/10

Poor

29 Aug 2025

Gary

Property should have been a 2.0 at the most. They show it as an 8.4. Ridiculous. Very old, unkept building. AC rattled, shook the whole wall. No water in ‘kitchen’ sink. Dirty dishes in cabinet. Went to office for tp, and no one would come to the office. Rang buzzer for 4 minutes straight. Showed a breakfast. No breakfast available. Would not refund when I brought this all to their attention. Would not stay here again.

Business_and_leisure Family

8/10

Excellent

22 Aug 2025

Colleen

It was convenient location for our stay.

Leisure Family_with_children

6/10

Pleasant

18 Aug 2025

Arianna

Staff was very nice, let me check in 5 hours early. The room has a very odd layout. Bed was nice but I did find a dead fly in the sheets. TV had very poor picture quality but it gets the job done. Bathroom had a large amount of mold and no inner shower curtain. When you shower it floods water into the bedroom which is extremely inconvenient seeing as the area it floods is also where the sink and mirror is. The area is kept super well lit at night which was very nice. It’s just ok. It’s what you’re getting for the price. Proximity to everything was nice.

Leisure Self

10/10

Exceptional

08 Aug 2025

Antonio

Room was clean

4/10

Poor

03 Aug 2025

Isela

Didn’t even bother going inside. Outside looks very sketchy. Looks worse than the pictures. Looks like trap house people were gathered outside. Definitely not.

2/10

Poor

02 Aug 2025

Cristian

Room was 100+ degree at arrival.
We have little kids and it was 2 am.
They couldn't sleep unelder this conditions

8/10

Excellent

30 Jul 2025

Mintu

Overall good for family

Leisure Family

4/10

Poor

27 Jul 2025

Tia

Looks nothing like the pictures, everything is old and dirty and the door lock didnt work properly

Business_and_leisure

2/10

Poor

25 Jul 2025

Arnold

Terrible. I have contacted hotels.com

TERRIBLE
I have to get out immediately. I cannot expose my kids to a place like this. How is possible the Hotels.com have this kind of hotels (motel) listed? The shown photos do not speak about the quality of the hotel.
Dirty, towels awful, no telephone, the host disgusting, the room smell bad.

Friends_and_family Family

2/10

Poor

24 Jul 2025

Roderick

I got the room because of proximity to the base. It was so dirty my grandparents who also stayed in the room decided to leave after about 10 hours. Pubic hair on and in shower and something that looked like blood spatter on the inside bathroom door. Mold and just nastynest in grout and around the tub.

Leisure Family

10/10

Exceptional

17 Jul 2025

Gregory

Nicely appointed rooms. Friendly staff.

Leisure

2/10

Poor

10 Jul 2025

Wagner

Staff very unprofessional and rude. I do not recommended this place to stay.

Leisure Family

8/10

Excellent

06 Jul 2025

Eduardo

Good for the price

Leisure Family_with_children

8/10

Excellent

30 Jun 2025

Carrie

I liked the convenience of the location to Lackland Air Force Base. It was quiet and very well lit at night. The room was clean, and I was surprised by the kitchenette. The fridge was a great way to keep some leftovers and extra bottles of water (especially to keep hydrated in that San Antonio heat).
My only complaint would be that the shower did not get hot water, it was a \"cool\" shower, and the sink in the bathroom did not get cold.
I would definitely stay at Pinn Road Inn and Suites again if I visit San Antonio.

Leisure Self

10/10

Exceptional

29 Jun 2025

Rachelle

Rooms and staff were excellent! The surrounding area was sketchy. A lot of foot traffic. The staff did monitor the parking lot to ensure the safety of their guest and guest property.

Leisure Family

10/10

Exceptional

22 Jun 2025

Kerri

Service was great. Room was very clean

Leisure Partner

10/10

Exceptional

16 Jun 2025

Joseph

Great location nearby a lot of attractions. The room is spacious and the hotel was so quiet. Great deal for the price.

Leisure Family

2/10

Poor

09 Jun 2025

Frances

Avoid if possibe

Bare bones motel with paper thin towels and a poor excuse for a breakfast. No closet in the room and electric outlets were limited and inconveniently placed. I had repeated problems opening the room door due to a mechanical issue and staff was not very helpful.

Self

8/10

Excellent

09 Jun 2025

Germán

The check-in was swift and easy. The propiety is relatively small, but comfortable. The room is simple, kind old and comfortable. Its an average place for the price, a good option if you are in San Antonio Southwest side.

Leisure Self

10/10

Exceptional

03 Jun 2025

Lusi

I loved it

Business Family

6/10

Pleasant

29 May 2025

victor

For a only sleep stay , it's ok, but then other i don't know...

Business_and_leisure Family

10/10

Exceptional

29 May 2025

Rotimi

Courteous services

Leisure Family

8/10

Excellent

18 May 2025

Catarino

My experience was very good at this place.

Business Partner

10/10

Exceptional

18 May 2025

Pat

If your a parent who has a son or daughter joins the Air force, this property is better location,about 7 to minutes away from Lackland. Spacious not as updated but room was clean.

Leisure

8/10

Excellent

17 May 2025

Gina

Decent for the price. No issues.

2/10

Poor

11 May 2025

Oscar

The ice machine didn't work

Business_and_leisure Self

10/10

Exceptional

02 May 2025

Amanda

Having a room with a kitchen at the price we paid was amazing. No complaints about our stay.

Leisure Family

8/10

Excellent

29 Apr 2025

SARA

It was in a very convenient location for AFB graduation ceremonies. Its an older hotel that could use updating. The area around the hotel is run down but we felt safe on the property. The room was as clean as it could be considering the need to refresh and update. The staff was very helpful and nice and you could tell they really wanted you to enjoy your stay. All the hotels close to the base looked about the same(old, outdated and kinda sketch from the outside). If you are looking for an affordable, safe, clean, convenient place to stay close to the base it is fine. We also enjoyed the fact you could get a suite that had a kitchen with stove, table, sink and had lots of room to visit with family. Kitchen cupboards are empty so you will need to bring your own supplies.

Leisure Family

10/10

Exceptional

28 Apr 2025

James

Great Value!

Amazing! From check in to departure. Rooms were clean, quiet and staff was friendly.

10/10

Exceptional

27 Apr 2025

Julio

Great stay
Clean room
Very nice employees

4/10

Poor

26 Apr 2025

Alexia

Pictures weren’t as described. Couldn’t contact anyone at the front desk. Stains on bathroom walls.

Leisure Family_with_children

8/10

Excellent

22 Apr 2025

Tera

The place is clean, comfortable, and safe.

Leisure

6/10

Pleasant

10 Apr 2025

Eduardo

The staff always willing to help and very friendly

Business_and_leisure Partner

6/10

Pleasant

08 Apr 2025

Syed

8 rating is misleading. Property is a standard motel.

2/10

Poor

08 Apr 2025

Verified traveler

NOT FOR FAMILIES

Lobby sign: “After the guest is checked in the room the guest will not be refunded/not be given any kind of compensation for any reason whatsoever.”

Checked in very late to a room that was dirty with a vomiting child and a baby who licks and touches everything. See pics attached - wiped filth from kitchen counter on baby wipes. Decided to stay 1 night because felt bad that we woke up desk attendant to check us in and who wants to have an argument at 3:45 am. Also trying to be decent thinking it’s too late for them to rent to someone else.

Next morning came down to lobby very calm and said this isn’t going to work it’s dirty and old and the neighborhood isn’t safe I don’t want to stay the last two nights with sick kids probably going to get more sick. The guy Mr. Patel I think his name is was very irritable, talking over me, getting angry. Multiple times while still staying calm myself I asked him to calm down. It seemed even his wife was telling him from behind and he rudely told her to be quiet. He blamed me for not telling him at 4 am when I told him the reason why - if I could barely get a word in with him talking over me in a raised voice. Could also barely barely fit a minivan into the last open spot. Crazy tight parking all around.

Even knowing this jerk manager would not refund us we left for safety and salvaging the trip. Prefer stay as far away from this jerk as possible. Third party did his job for him and have partial refund. Save your money stay away.

Friends_and_family Family

6/10

Pleasant

08 Apr 2025

David

Property was clean. Bed was fine.

Not in a great neighborhood. Took a long time to get checked in.

“Breakfast” was limited to cereal and packaged sweet rolls.

8/10

Excellent

04 Apr 2025

Michael

The area around the motel is not great. It's not bad, but it can be a little concerning. The motel has no control over this and to their credit, their property is clean, well maintained and very nice. The room was large, clean, very well maintained and excellent place to sleep at night.

Leisure Self

6/10

Pleasant

26 Mar 2025

Verified traveler

Nice and quiet but rooms need clean. Walls need washed door handles and behind the bed has dust

6/10

Pleasant

22 Mar 2025

Vishwesh

Value for money

2/10

Poor

21 Mar 2025

Tammie

Did not stay checked into room. Should have known by sign that said once you check in no refund. They know people won’t stay. The sheets were dirty hair on bed. Just didn’t feel safe so we didn’t even stay went to different hotel. When went to turn in keys no one even came out to see so I just put the thru the window

6/10

Pleasant

19 Mar 2025

Verified traveler

Affordable room with a functional kitchen

The room fit our needs for a quick visit for a Lackland AFB graduation. The room appeared clean, beds were fine, kitchen was well stocked (cookware, dishes, silverware, dishwashing liquid, etc). Everything was going well until the last night of our visit. We started getting attacked by fleas in our bathroom (didn't find them anywhere other than the bathroom). We caught a large quite a few by making a trap out of dishwashing liquid and water. The next morning, I took several fleas imprisoned in a zip lock bag to the check-in office before checking out. The owner/manager said that they would have their pest control company come out and treat the room. Hopefully that took care of the problem. Still not sure how fleas got into the room. There are no pets allowed at the facility, nor did we see any while there. Unfortunately, we had to spend time treating our luggage and washing/drying all of our clothing to make sure we didn't bring any fleas or their eggs into our home after the trip.

Friends_and_family Family

10/10

Exceptional

19 Mar 2025

Elisabeth

Good experience and I was happy to be close to the base but I like to walk a lot and I didn't feel comfortable doing that in the area.

Leisure Self

8/10

Excellent

18 Mar 2025

Anthony

Close to everything, Riverwalk, Sea Life, lots more. Even though I was here for a wedding, time was limited. A return visit is on the list.

Leisure Self

2/10

Poor

16 Mar 2025

Verified traveler

It was terrible area not great

Friends_and_family Family

2/10

Poor

14 Mar 2025

Michael

Terrible place. Unsafe. Dirty.

Leisure Family

8/10

Excellent

07 Mar 2025

Robert

Located in questionable neighborhood, shower drain plugged, meager breakfast

Leisure Family

8/10

Excellent

06 Mar 2025

Mike

Liked the kitchen area

2/10

Poor

23 Feb 2025

DONALD

If your a special forces platoon and looking for a combat zone, this is the place for you. If you have a wife, kids, or value your life.. this is not the place for you. We weren't checked into our room for more than 15 minutes heard 5 gunshots right outside our door. Didnt even unpack. Disgusting and unclean, bed sheets were dirty, there was wads of hair in every corner and the drywall had holes and was falling off the wall. This place should be condemned. Do not stay here!

10/10

Exceptional

23 Feb 2025

Ilsa

The daily cleaning was very good and they always took care of cleaning everything and bringing clean towels every day. The stay was short, but I recommend it. The staff is very friendly.

10/10

Exceptional

21 Feb 2025

Anand

The room was very spacious and clean as well. The kitchen was beyond expectations. All the necessary utensils were there with a nice 4 gas burner. I stayed for 4 nights and the housekeeping guy came everyday. The staff was very helpful and available all the time. In all, I had an excellent stay and would recommend it.

Leisure Family_with_children

6/10

Pleasant

16 Feb 2025

Carlos

El personal es atento, el hotel es económico recomendado solo si vas por poco tiempo y tu objetivo es solo ir a dormir

10/10

Exceptional

09 Feb 2025

Andrea

Quiet and comfortable

Leisure Family

6/10

Pleasant

17 Jan 2025

Kathleen

They never cleaned our room the 2nd night & no clean towels. Continental breakfast was a joke, a few slices of white bread for toast, 2choices of cereal, a few packaged muffins & honey buns, some out dated & gross coffee!

Leisure Partner

10/10

Exceptional

09 Jan 2025

Patty

Nice accommodating staff

10/10

Exceptional

02 Jan 2025

Jose

👌

10/10

Exceptional

29 Dec 2024

Yun

Good price. Nice staff. Big room with a kitchen!

Leisure

10/10

Exceptional

25 Dec 2024

Scott J

Dtaff was outstanding

Business_and_leisure Self

4/10

Poor

21 Dec 2024

Jerry

Older the advertised. Not close to anything. Coffee maker did not work. The bed was old and lumpy. No blanket, only and thin sheet and bedspread that was old and tired looking. Flooring was uneven and there was 4 different styles of flooring materials. lighting was partly florescent and the lights over the bed did not work. Light switch for kitchen area going to the bathroom was behind the refrigerator. I didn't use the kitchen for cooking so can't report other than it was very dated.

Self

2/10

Poor

16 Dec 2024

Korie

There were people outside my room yelling and i felt completely unsafe. Do not stay here with your children.

Business_and_leisure Family_with_children

10/10

Exceptional

12 Dec 2024

Paola

So yes I said here for but graduation and initially it looks rough but it has everything we needed! A bed, working shower, a full sized fridge, microwave, a whole sink for dishes! And everything was very clean. I’d recommend it for the price and distance from base.

Leisure Family

10/10

Exceptional

01 Nov 2024

Angie

The outside of this place needa work but the room was clean and the staff was very friendly. Was.not in the best part of town but we felt safe. Overall i definitely would stay there again.