Hometowne Studios San Antonio – Seaworld/Northwest

United States , San Antonio - TX
San Antonio, 6880 Northwest Loop 410, BUILDING b
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75 reviews shown

2/10

Poor

31 Mar 2026

Jennifer

Long term stay which means people live there. They're are old rusty cats in the back. These people scream, argue and you could smell Marijuana. The room looked ok, but the bed was incredibly uncomfortable, the stove had a crack so I wasn't risking anything just to use it. The unfortunately thing all of this overshadows hope nice the staff was. I would not stay here again until everything is remodeled and the people who live there aren't there anymore.

Self

2/10

Poor

30 Mar 2026

Jacqueline

Rooms need way more cleaning, and property itself.

Family_with_children

10/10

Exceptional

21 Mar 2026

Ale

Very fast my registration

Partner

2/10

Poor

15 Mar 2026

Marisela

I do not recommend this hotel if there was an option for 0 stars that would be it. Greated in the room with roaches everywhere. I got a smoke free room the whole hallway smelt like weed and smoke. Looks nothing like the pictures.

Friends_and_family Family

2/10

Poor

03 Mar 2026

Ronald

Walked into the room and there were roaches on the sink. Door lock was broken. Hall carpet was dirty. Beds were shredded. Room stank. Though the ad said no drinking outside of rooms there was a person drinking at the pool area and asked for my 16 yr old daughter to come party with him. We did not stay! Was told by the front desk they were going to start a refund. I complained to the property through Hotels.com, and they responded through the app, as well as email that I was getting a refund, though the amount they said I was getting was not as much as I paid. They said to give it 10 business days to show up on my card. Waited the 2 weeks and nothing. I messaged them again, and no answer. So I contacted hotels.com and forwarded the email stating I was getting part of my money back, and was told that the property was not responding to them and that there would be no refund. My suggestion is to stay far away from red roof inn!

Friends_and_family Family

2/10

Poor

06 Nov 2025

Cody

Disgusting roaches everywhere

Friends_and_family Family

2/10

Poor

03 Nov 2025

Aime

Everything in the room were dirty, towels, Bedsheets and bed were really squeaky and noisy and the bathroom floor wasn’t clean , the were bugs in the bathtub

Business_and_leisure Family

2/10

Poor

26 Oct 2025

Garland

First room was dirty and had stains that looked like blood. Second room after room exchange wasn't too much better. Sink was filthy

4/10

Poor

26 Oct 2025

Joseph

Beds sheets dirty the tv was not working the ice machine was not working just bad experience

Friends_and_family Family

2/10

Poor

20 Oct 2025

Matthew

Disappointing

The room wasn’t cleaned properly. The shower had previous person hair everywhere in it. The room had what appeared to be smeared chocolate or something resembling that color. Just was not worth the money I spent.

Business

10/10

Exceptional

17 Oct 2025

Edgar

Amazing service

4/10

Poor

17 Oct 2025

Edith

No Iron or Iron Board , no shower shampoo, containers empty, why have them if they going to be empty, never booking this hotel again

Friends_and_family Family

8/10

Excellent

07 Oct 2025

JOSE

It was good stay.

2/10

Poor

28 Jul 2025

Refugio

Busted Window

Hotel over all wasnt bad rooms were clean, beds were comfortable. They need security, my truck had my windshield busted out and so did another the first night i was there. But thats san antonio for you.

Business

2/10

Poor

27 Jul 2025

Lazaro

Do not recommend

Room was dirty. Empty Gatorade bottles under bed, bathroom shower broken, used soap bar in bathroom, dirty towels, and cockroaches in room. Also woke up and was notified a lot of cars were broken into.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Emmanuel

Good

2/10

Poor

18 Jul 2025

Dalia

They first gave me a room that was being occupied, then room they gave me was dirty hairs all over the sheets and linens were stained no shampoo or conditioner products and there were roaches too I guess you get what you pay for.

Leisure Family

6/10

Pleasant

06 Jul 2025

Jose

Good service / room needs some TLC

Check in was quick and easy. The clerk was friendly and efficient. Went to our room and my Daughter went to the bathroom immediately. She noticed the toilet was a little greasy and had to wipe it before using it. The previous guests undergarments were still hanging on the shower bar as show in pic. We weren't comfortable staying in that room so we went back to the desk. Same gentleman helped us and apologized for the experience. He took a picture of that I had on my phone to discuss with housekeeping. Again he was courteous and professional and got us into another room immediately. Our new room was clean and comfortable. We used the pool which was clean and the same desk clerk brought us some towels. It was a nice gesture and made me feel better about our stay. Price was great as we decided to stay last minute after going to SeaWorld.

Friends_and_family Family

2/10

Poor

05 Jul 2025

Stephanie

Good room, bad area

Room was good, nice kitchenette. Sons truck was broken into in the parking lot and although under a camera, it was apparently not working so we had to go home early with a busted out window. Cops don’t even come out to take pictures when you make a report.

Friends_and_family Family

4/10

Poor

05 Jul 2025

Verified traveler

The fist room the floor was not clan and was slepery, the second room had no coffe maker, the stovetop did not work.
Had no soap or shampoo.
Was not clean completle
Not enogh towels

Friends_and_family Family

6/10

Pleasant

10 Jun 2025

Natarsha

When I first walked in the room it smelled like onions for the entire day... i only saw one dead roach by the fridge... the sheets had yellow stains on one side... and i just learned that its a leak whenever i take a shower.. but i am gonna ask to be changed to another room if possibe. Now this app won't even allow me to upload my pictures

Self

6/10

Pleasant

08 Jun 2025

TONY

Swimming pool was nice

Leisure Partner

2/10

Poor

31 May 2025

Lusi

Dirty bed sheets, no towels, no room service and unsafe area

Business Family

6/10

Pleasant

26 May 2025

Verified traveler

We won't stay there again

The room floor was dirty. Towels were dirty. Counters were dirty. Coffee maker was dirty. Basically everything was dirty. No way was I gonna not wear shoes or socks to walk around.

Friends_and_family Family

2/10

Poor

04 May 2025

Kayla

Pictures make hotel look very nice but it definitely would never stay there ever again . Didn’t have any towels tub was dirty they didn’t clean the room at all !! Had razors in the draws holes in the wall !!

Family_with_children

2/10

Poor

28 Apr 2025

Verified traveler

Don't book here

The dirtiest hotel i have ever stayed in. The carpets in the hall are disgusting, the floor in the room was dirty, the toilet was filthy.

8/10

Excellent

23 Apr 2025

Dean

The amount of repairs going on and the fact that you can tell people were living day to day there and sometimes was very noisy from other guests. I don’t know if I would stay here again.

Friends_and_family Family

2/10

Poor

18 Mar 2025

Verified traveler

HORRIBLE STAY

Terrible since we walk in the front. reserved a month prior, got there at 5;30PM, check in was at 3pm, room was not ready, was told by front person to come back at 6PM, I told him no, if room is not ready I would cancel my reservation. He said to give him 5 minutes to check if room service was done cleaning that room. There was a lady walked in asking if her room was ready yet?They asked for a $30 deposit, never been asked for a deposit before, room was terrible, no clean towels, no complimentary soaps, the toilet water kept running, had a whole covered under the sink, smelled like Marijuana, when there was a sign stating no smoking including vaping, phone did not work, TV did not work. Room smelled bad. Dogs were barking all night. We stayed at the 3td floor. Was a horrible stay. Please do not reserve there, front desk were rude, like if it was our fault they were having all these bad things happening,

Friends_and_family Family

2/10

Poor

16 Mar 2025

Verified traveler

Dont

TV did not work, they did not have towels, room smelled like weed, sheets were dirty, we called a couple times to check on the tv and they never showed, i said I needed another room but apparently none had working tv, i wanted to relax and we had a terrible night could not find another room since everything was sold out, definitely bad experience.

Friends_and_family Family

2/10

Poor

15 Jan 2025

Felix

Don’t stay here

Did not stay we left it was dirty, towels had hair on it, everything is old and needs remodeling. Don’t trust the pictures they have

Friends_and_family Family

4/10

Poor

26 Dec 2024

Josephine

Poor Cleanliness and dishonest inn keeper

I ask the inn keeper for early check price. He quoted $30 but charged my card $60. I was told I would get reimbursed for $30 in a couple of days and has not happened. The hall rugs were filthy with no signs of rug shampoo in decades The rest room rod was hanging on its last screw and bath tub filthy when we got the room.

Business

2/10

Poor

06 Dec 2024

Anna

Dirty Room and squeaky bed.

The room was dirty curtains were torn and barely hanging from the rod, bathroom was dirty we were so tired or else we would of asked for a different room. The bed was so squeaky and uncomfortable.

Partner

2/10

Poor

02 Dec 2024

Paul

Filthy place

Business Self

2/10

Poor

14 Nov 2024

bryon

When we arrived, they were not using my passport as I. D when we finally got in after paying cash and losing our money from Expedia. The room was so disgusting. I almost didn't stay, but I had already lost enough money through Expedia. And paying another deposit in room rent. So it cost me double to stay. There was no towels in the. Room, there was no remote for the TV and the cleanliness was just disgusting.
Then

Business_and_leisure Friends

2/10

Poor

08 Nov 2024

Barbara

The room smelled like bleach. One bedspread was like a quilt. The other looked like a shower curtain. There was no toilet paper in the room. I spent one night because I'd been traveling all day. I went to another hotel for the rest of the week.

Business Self

2/10

Poor

08 Nov 2024

Macedonio

Disgusting!!!!

Worst place to stay didn’t even stay the night it was dirty and had a horrible smell. Went to ask for a different room and was in the same condition person at front desk told me I will be receiving refund until this day nothing. Save your money don’t stay here!!!

Friends_and_family Family

6/10

Pleasant

06 Nov 2024

Marisa

The carpets looked old and dingy. The number over my room was written in pencil.

Leisure Family

2/10

Poor

01 Nov 2024

Gwendolyn

This hotel needs to be reported to the health department for the filth and the condition of the building. To be honest the hotel honor is just making money off of people that can’t afford better.

Business Self

2/10

Poor

24 Oct 2024

Verified traveler

Smell of mold, large amounts of mold, gave me an ear infection being in here

Partner

2/10

Poor

23 Oct 2024

Armando

Just not very clean . You get what you pay for

Friends_and_family Family

2/10

Poor

20 Oct 2024

Marian

I didn’t even stay 30 minutes there

It’s was awful I changed the hotel right away it’s was so insecure and dirty , the doors didn’t close , the restrooms was dirty and it’s was so awkward people over there a car even hit another car on purpose when we got there , and the marihuana smelled I can’t even explain, so disappointed

Friends_and_family Family

6/10

Pleasant

11 Oct 2024

Rogelio

Nice location

Leisure Partner

2/10

Poor

27 Jul 2024

Jose

Terrible experience

Sheets were dirty, loud noises from A.C. we couldn't sleep, rude staff/front desk. It wasn't time for check out 20 minutes before staff knocking on the door asking to check out.

2/10

Poor

19 Jul 2024

Verified traveler

TERRIBLE PLACE

(930pm) Soon as you walk by rooms smells like everyone is smoking weed. Front desk said the room was a brand-new renovated room. Wires hanging, no light over sink. Maintenance man was notified to fix smoke alarm. He never came back to replace battery so it stayed beeping and hanging (10pm). No office chair provided so we had to improvise with a laundry basket and towel just to sit down. Cable was down and HDMI was broken and bent in so couldn't connect PS4. Electric stove, we were told we could not use our own pots and pans and they had none to provide so we couldn't cook in kitchen. My daughter (7yrs) yelled sitting on toilet, seat was broken so she slid off. My wife turned on shower so she could bathe and water started to rise. It was clogged.
Enough was enough we left from second floor carrying our heavy belongings since there was no cart available. My daughter's were overboard tired and my wife had work the next day and we had no idea where to go...

2/10

Poor

14 Jul 2024

Eleuterio

Bad experience with Red Roof.

We reserved a king size bed, but we got a queen size. I told the desk attendant it was a queen and he said it was a king. I asked tobco.e to the room and see for himself. He still insisted it was a king. The key he gave me did not work on the door. The room was close to the main entrance so he came and opened the door. I told him i needed the card to work. He said he would open it every time we needed to go in the room. My wife was in the room while i was with the attendant, when she was in the room she slipped and fell cause there was some kind of powder on the floor that made easy to slip. While with the attendant I asked him if he had another room, he said that was the last room he had. So he asked me if I wanted the stay to be cancelled and for 3 to 5 days for credit for the room. I was very disappointed with the service he provided. Had to look for another hotel close by for which I have a very good review for. Thank You.

Partner

10/10

Exceptional

13 Jul 2024

Carlos

Nice room

Business Family

2/10

Poor

09 Jul 2024

Connie

DO NOT STAY HERE!! The rooms are dirty and in disrepair, the AC doesn’t work, TV doesn’t work and rooms are roach infested.The staff is rude and unknowledgable. There were at least 6 other guests that were having same issues as me when I was speaking with Mgr about my issues. The Mgr, Lupe, said there was nothing she could do and would not cancel and refund my booking even after speaking with Expedia Rep who authorized it. Mgr stated that the owner, Patel Properties, does not allow bookings to be cancelled before their 4 am room audit as it affects them negatively. Owners prefer to have Expedia refund the customer, so Mgr cannot process a refund in house. There is fraud going on with their business practices. One guest who arrived paid cash for his stay and after being given several unacceptable rooms, asked to cancel his booking and was told he would have to wait for refund to process thru business and they'd send him a refund check...he just handed them cash...why could they not cancel booking and return his cash???? Shady business, thats why. The entire property is filthy and in disrepair. The carpets throughout are disgusting, stained and smell of mold. THIS IS A DISHONEST BUSINESS. Mgr complained about staff being paid under the table and that's why their work is done so poorly and she is the one who gets blamed. She said to wait for Expedia to handle it for me. I have photos of room conditions & video of Mgr stating she could not cancel my booking and refund me

Leisure Family_with_children

2/10

Poor

30 Jun 2024

Judd

Not Family Friendly!

Room was not clean, pee stains on toilet, nasty white fluid on lamp, shower/tub falling apart with rust, and the entire floor smelled like a crack/weed house. Not family friendly AT ALL!

Friends_and_family Family

10/10

Exceptional

24 Jun 2024

Lyndsey

Was missing a shower curtain and towels in one room as well as phone wasn’t connected

Friends_and_family Family

8/10

Excellent

23 Jun 2024

HUGH

I’ve been to red roof hotels in New York City and this hotel is way below the standards of the hotel chain. The first day we checked in we were given a room that had a lot of dust and we had to do some dusting ourselves before settling in. Janitorial services picked up after a few days thanks to Jessica and her mom. The staff in general were courteous , friendly and responsive to our requests. This is not the Red Roof standards that I know and accustomed to. There is much room for improvement.

Leisure Partner

2/10

Poor

01 Jun 2024

Mauricio

Scammers and a dirty area.

2/10

Poor

29 May 2024

samuel

Sheets were stained, roaches in property inside and outside, doors dont deadbolt , found a recluse spider in my shower drain. Overall would not recommend. Place needs remodel and pest removal.

Business_and_leisure Self

4/10

Poor

04 May 2024

Allen

I didn't like that i had to go to the desk everyday to get my key recharged
Also they didn't tell me that at check-in so for the first 2 days I climbed 3 flights of stairs before i found me key didn't work

Business Self

6/10

Pleasant

03 May 2024

Mike

Was not what we expected.

2/10

Poor

16 Apr 2024

Courtney

They gave us the wrong room. There was no fridge or kitchenette. The second room they gave us had terrible wiring problems. It took them two days to get us new sheets because they're cleaners leave before checkin they proceeded to forget to bring sheets and then blamed it on me.

Leisure Self

2/10

Poor

16 Apr 2024

jobeduardo

Room 119 the door doesn’t lock
Tv doesn’t change channel
Restroom doesn’t have a door handle to close
Stove didn’t work

Business

4/10

Poor

11 Apr 2024

Laurie Christine

Why advertise a kitchenette when you have no pots, pans, plates, cups, or utensils of any sort?!?! Also, no in-room coffeemaker. Very disappointed. This post-COVID policy of only weekly cleaning appalls me! I'm also embarrassed to have to beg for every roll of tp!

Leisure Partner

2/10

Poor

10 Apr 2024

Aaron

0 stars

Stayed here for two nights to see the eclipse on April 8. Aside from ink stains, blood stains and other (?) stains on the sheets, we noticed damage on the walls and furniture all over the room and the curtain rod was bent down. There was a gap under the door and the walls were very thin, we could hear everything outside. We saw numerous bugs in the room and after my wife killed a roach that was it. There are a lot of hotels in San Antonio, stay somewhere else.

Partner

10/10

Exceptional

07 Apr 2024

Maxine

Usha and Raju did a great job cleaning my room and great customer service..Great Job keep up the good work..

Self

2/10

Poor

29 Mar 2024

Wesley

Nooe

Self

2/10

Poor

26 Mar 2024

Nicole

Don’t recommend!

Stayed for 2 months. No housekeeping, cockroaches, lots of broken stuff that they said were going to fix but never did, no hot water for over 2 weeks so we left early. Had to keep getting our card swiped every morning. This place is disgusting.

Friends_and_family Family

4/10

Poor

25 Mar 2024

Kimberly

The water heater was broken so there was no hot water for 3 days. No one cleaned the room the week we were there. I had to go get towles from the front desk, there were none in the room. Windows open and there was no screen, on a second story room. The floors were sticky, and there were stains on the sheets. The whole hotel smelled like Marijuana.

2/10

Poor

24 Mar 2024

Ashley

The rooms are nothing like the advertised pictures & it sounded like someone was playing with my door

Leisure Self

2/10

Poor

20 Mar 2024

Richard

The WORSE EXPERIENCE EVER!!!

My rooms i booked were given away. Then they charged me more money for different rooms then after we checked in the room was dirty, no cable, no hot water, the following day when i got back to the room. Nobody cleaned my room and still no hot water. After i was told it would be fixed. And they kept lying to me. And even when i complained about my room not being cleaned. They said wait till the next day and once again no cleaned room. And the office doesn't care. I will never stay there ever. I guess before you check in go check and make sure everything works

Business

8/10

Excellent

18 Mar 2024

Antonio

Terrible stay

There was no hot water, when I mentioned the water …clerk said it’s been like that for several days. They didn’t mentioned that when we checked in, sheets on the bed had blood stains. We asked for extra towels and the said the laundry was closed, no effort to try to help. And the elevator was broken down !

Friends_and_family Family

2/10

Poor

17 Mar 2024

Margaret

I pull up and drove right off. People were fighting in the parking lot. Homeless people hanging around. Cats in people windows.

Leisure Family_with_children

2/10

Poor

17 Mar 2024

Oneal

No hot water

2/10

Poor

16 Mar 2024

Peter

Do not stay here!

Nothing worked. Elevator broken. Soda machine broken. Water dispenser broken. Manual door lock broken. Bathtub stopper missing. TV broken. Front desk wouldn’t give 3rd towel for 3 people. Paint on sheets

Friends_and_family Family

2/10

Poor

13 Mar 2024

Maria

The hotel had NO HOT WATER they could not move me rooms because they claim the booking doesn’t include hot water. Also DID NOT PROVIDE TOWELS!!!!

Leisure Family

2/10

Poor

12 Mar 2024

Rumaldo

Cheap, but missing most basic amenities

The room was comfortable, but there was no weather stripping around the door so pollen and dust got in. I found two roaches in the room, one live and the other dead. There was an ironing board but no iron, there was no hair dryer, there was no coffee maker or coffee, the bathtub was gray when it should have been white, there was no hot water for the last three days, the Internet did not work, thank you to the Nissan dealership next door for having an open network I could use for work, the floors were dirty my feet and socks turned gray walking on the floors, the people next door were loud into the wee hours. The card key only worked once a day and then you had to get the front desk to recode it. On the plus side the bed was comfortable, the large refrigerator and freezer were nice as was the microwave. The front desk people were always very nice.

Self

2/10

Poor

09 Mar 2024

Damaris

Would not recommend for family. Is manly for out of town working guys! The pictures are very deceiving not at all what we expected.

Leisure Family_with_children

8/10

Excellent

19 Feb 2024

Rodolfo

stay

This place was awesome for the price. I would go back again.

Self

2/10

Poor

31 Dec 2023

Evan

THEY DENIED ME

2/10

Poor

30 Dec 2023

rita

Disgusting Hotel

Waiting for 20 minutes to check in.I reserved 2 rooms 1st room was king bed got 2 queens, dirty sheets, dirt in shower, Floor was filthy SMELLED OF WEED. 2nd room the beds werent even made, wiped toilet with towel it was filthy.Hole in the wall.Gathered my stuff went another hotel paid addtl money but felt safe and clean Do not recommend unfortunately this reflects on Expedia

Friends_and_family Family

6/10

Pleasant

17 Dec 2023

Michael

The room was ok front desk dont ever pick up the phone. Way to many people walking around alp hours of the night