Name: Surestay Plus By Bw San Antonio Fiesta Inn
Address: 13535 W Interstate 10, San Antonio, 78249, US

4/10

Poor

25 Jul 2026

Katrina

There was a huge roach in our room, mold on the walls in the bathroom, tv didnt work, one lamp wouldn't come on, and the room was extremely dated.

10/10

Exceptional

24 Jul 2026

Efren

Good stay for the price. Easy access to freeway

8/10

Excellent

21 Jul 2026

Susmitha

The room is decent, though the furniture is old and worn out. They are providing complimentary breakfast but I feel they need to add more to their menu. There is a swimming pool and gym as well...overall for the amount I paid, I feel good.

Family_with_children

6/10

Pleasant

21 Jul 2026

Sonya

The breakfast area was very dirty as in spilt cereal on counter, sugar wrappers, little trash can on counter was full. Somebody needs to watch it and clean it during breakfast time.

2/10

Poor

19 Jul 2026

Virgilio

Bedroom has bedbugs all over the place, they had to give us a new room that also smelled bad. We tried to get a new room at another hotel but everything was sold out. Very bad experience

Family_with_children

6/10

Pleasant

19 Jul 2026

Jeremy

Toilet smelled like old urine, but other than that it was an okay stay.

Self

6/10

Pleasant

14 Jul 2026

Cesar

Room smells bad, dirty carpet, roach in the restroom, used hand soap. Limited towels.

Family_with_children

8/10

Excellent

12 Jul 2026

Richard

It was clean and the sheets were fresh. Great place to stay and nice courtyard to use at night.

Family_with_children

4/10

Poor

12 Jul 2026

Malisa

Pool was nice

Family_with_children

6/10

Pleasant

09 Jul 2026

Pablo

Overall, this hotel offers good value for the price. The location is convenient, the staff was friendly and helpful throughout our stay, and the pool was excellent. It was also a quiet place, making it easy to relax and get a good night’s rest.

Unfortunately, there were several issues that would keep me from staying here again. The breakfast was exactly the same every day, with very limited variety, and unfortunately one member of our group became sick after eating it. Our room also had several cleanliness and maintenance problems. We found a roach in the bathroom, the toilet was leaking water, the carpet was dirty, and we discovered bugs behind one of the pieces of furniture. The bathroom also had a strong humidity/mildew odor. In addition, the outdoor common areas could have been much cleaner and better maintained.

While the hotel is reasonably priced and has some positive qualities, the cleanliness and maintenance issues outweigh the benefits for me. Because of these experiences, I would not choose to stay at this hotel again.

Family_with_children

10/10

Exceptional

08 Jul 2026

Juan

great place breakfast was very good room clean A/C excellent , the place is close to shopping stores and restaurants.

Family_with_children

4/10

Poor

06 Jul 2026

Veronica

Moldy and had roaches in room

Partner

10/10

Exceptional

06 Jul 2026

Veronica

Bueno

2/10

Poor

29 Jun 2026

Fernando

Habitación con mucho olor a humedad. nos cambiaron de habitación, porque la original no cerraba la puerta: la cerradura automática no funcionaba correctamente.
En la segunda habitación, la alfombra muy sucia y olor a humedad. Cortinas rasgadas en ambas habitaciones.
Los pasillos y áreas comunes muy sucias.

Partner

2/10

Poor

29 Jun 2026

Victoria

Dirty place to stay at the reviews were not correct

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Belia de la

It was great.

Family

10/10

Exceptional

27 Jun 2026

Velia

It was peaceful, the swimming pool was very nice. The rooms were perfect, and the staff very friendly.

Family_with_children

10/10

Exceptional

24 Jun 2026

Angela

The front desk guy was friendly!!! This place was clean and was exactly what I needed.

8/10

Excellent

24 Jun 2026

Tina-Maria

The clerk was a little weird about things to do in the area but past that it was great

Partner

8/10

Excellent

24 Jun 2026

Keyun Shurun

I like this place. If you are looking for a 5 star type hotel its not up to those standards. But the room was fairly clean it was quiet and the staff was cool. Tje breakfast was pretty good too. Great place to stay if you are just looking for a simple hotel to.saty in. Nothing fancy..

Self

10/10

Exceptional

24 Jun 2026

Jordan

Amazing price for the quality, obviously understating that this is a motel, however this was a great location and staff was awesome. Best motel iv stayed at

Family_with_children

10/10

Exceptional

22 Jun 2026

Becky

Very friendly and helpful staff

Family_with_children

8/10

Excellent

22 Jun 2026

Alisa

The rooms all opened to the outdoor pool which was nice! Older place but fit our needs for a few days stay

Partner

4/10

Poor

21 Jun 2026

Rosalia

The property was somewhat clean but poorly maintained. The microwave didn't work, the soap dispensers didn't work, the toilet was dirty when we checked in. The breakfast was poor, limited choices and limited quantity. The breakfast was for 2 hours and it seemed like they ran out of food after the first hour.

If they failed in the noticeable things, I wonder how thoroughly they clean the carpet and the beds? Had to check out early for poor service.

Family_with_children

10/10

Exceptional

20 Jun 2026

Jeanne

I enjoyed my stay. Felt private. Alot of channels on the tv. Breakfast was not great but you could eat cereal, yogurt, and toast if you didn't like the other items. Very friendly staff. Pool was fun, I liked how the small kids pool was attached. Mosquitos were very bad at anytime of the day by the pool. There's a church around that dead end street by the bank next door. Well that church has a taco food truck in the front yard and has some really good food for a great price. They close around 4pm.

Family_with_children

10/10

Exceptional

19 Jun 2026

Jose

All was superb, clean and the coffe amazing

Partner

10/10

Exceptional

17 Jun 2026

Erika

Good service

8/10

Excellent

16 Jun 2026

Kerry

Room was clean and staff was very friendly and helpful. One of the beds did have a dip in the mattress and it needs replaced.

Family

6/10

Pleasant

15 Jun 2026

Ashley

The property was okay. Staff were super nice. I am rating it only 3 starts because my room was non smoking but definitely smelled like cigarette smoke in there. I also saw a few German roaches which tells me they have a roach problem.

Self

10/10

Exceptional

15 Jun 2026

Randy

The room was very clean. The front desk clerk was friendly and welcoming. Would definitely stay here again.

Partner

10/10

Exceptional

14 Jun 2026

Jennifer

Clean room,
Outdoor pool was well taken care of, felt safe. Would return again!

Family_with_children

8/10

Excellent

14 Jun 2026

Cassandra

Good breakfast

Family_with_children

10/10

Exceptional

13 Jun 2026

ABDOLHASSAN

Exceptional stay with one minor Drawback. Everything about this hotel was outstanding. The staff went above and beyond, and the rooms were spotlessly clean and well-maintained. The only area that could use improvement is the breakfast, which had limited choices. Aside from that, it was a perfect stay!

Self

10/10

Exceptional

12 Jun 2026

Thomas

Great value, friendly staff!

4/10

Poor

10 Jun 2026

Carolina

Just not very clean. There was a giant dead cockroach in my room.

Self

6/10

Pleasant

08 Jun 2026

Sarah

The staff was friendly and helpful. The breakfast was nice and coffee was surprisingly not weak. The pool was beautiful and clean.
Our room was not in the best state. The toilet was incredibly loud when it was flushed and inside the bowl were dark water stains. Cleanliness in the room reminded us of when the minimum is done. AC split unit had layer of dirt or dust. And the unit struggled to keep our room cool. The phone in our room was unplugged on entry and then we discovered because it was broken and would emit a loud noise if plugged in. It appeared that a lack a maintenance was showing for the property. The location was on the north side of town that we needed to be for the weekend but I wouldn't recommend to others, even if the price is right.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Ying

I like the breakfast!

Family_with_children

10/10

Exceptional

01 Jun 2026

Les

Staff was nice. Room was clean.

Partner

10/10

Exceptional

01 Jun 2026

Luz

Everything was really good we always stay here i really recommend it

Family_with_children

6/10

Pleasant

28 May 2026

April

It was decent for the price and location. The breakfast options were very limited. I would not stay here again but I felt safe with my kids here.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Alejandro

We chose this hotel to spend our Memorial Day weekend because they had exactly what we were looking for. We wanted a pool with a location to go ahead and eat outside with tables and chairs and a beautiful scenery. This location was very clean and everyone was very helpful when needed. Our rooms were clean and my family could not have had a better time. I recommend this place for others they just want to enjoy a good weekend at a hotel. There was other things we could have done at the hotel like use their gym but our hours were very short. Plus the location you have all the stores around you from nice restaurants to your local grocery store. Will be back again and don't hesitate to give this hotel a try. PS it was very affordable. Thank you for everything you did for my family to enjoy the weekend.

Family_with_children

4/10

Poor

26 May 2026

Angie

floor was sticky and dirty, no light bulb in restroom so we had to be in the dark the whole day we were there to use the restroom, the shampoos on the wall were broken off so it left this black mold to be visible on the bathroom wall, the tub was slimey and felt dirty, the door to lock totally looks like its been busted a few times, since the lock was extremely loose and did not feel very sturdy. very disappointed with the amount of complaints i had for this room, and how dirty it was

Friends_and_family Family

10/10

Exceptional

25 May 2026

Mohit

Rooms was horrible Durty. please do not go by the pictures. We got our refund.

Family_with_children

8/10

Excellent

24 May 2026

Diego

Bueno para el precio, la limpieza de habitaciones podría mejorar un poco. Pero bien…

Self

6/10

Pleasant

17 May 2026

Jessica

We got a wheelchair accesible room. The beds were a bit high for someone to transfer from the wheelchair to the bed safely, the bathroom door was broken and hard to shut or open, and the shower chair was broken. Luckily we found that out before my daughter tried to transfer for a shower, or it would have caused an injury.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Khadijat

The room was very clean and spacious, the staff were also helpful

Friends_and_family Family

2/10

Poor

15 May 2026

Kimberly

The room was okay as far as cleanliness from first look. Later I got to looking around and none of the furniture has been cleaned behind in I don't know how long. The whole room around the base board was dirt and hair ect.
We stayed two nights. First night was fine no problems. The second night about 4am my husband woke up sweating all over didn't know why. When he went to go to the rest room he caught a glimpse of himself in the mirror and there were welps all over his back and chest... He assumed a mosquito had gotten in and got ahold of him since he slept with no covers.
The next morning he woke me up by saying a mosquito had bitten him all over in the middle of the night...
Immediately I rose from the bed and checked him out and I got quite upset because I knew it was NO MOSQUITO...
A BED BUG somewhere somehow had bitten him all over leaving a clear trail of where he had traveled and over 24 bites.
I went to front desk tried to express my concern with out being too harsh. The front desk keeper asked what room I stayed room 105. My husband came over after he finished his breakfast and we even showed the botes.He made the comment that he didn't know how that was possible considering EVERY ROOM, EVERY BED had bed bug mattress protectors on them... I told him if a customer was to rent the room and had an infant and this had happened to a small child he would be dealing with a very highly irate parent and needed to definitely address the issue...
I l

Partner

4/10

Poor

08 May 2026

Ryan

Don't use

10/10

Exceptional

05 May 2026

Luz

This was our second time staying here and we love the atmosphere and the peaceful staying
We will came back soon

Partner

8/10

Excellent

29 Apr 2026

Elva

The rooms were clean. Staff was very polite. They took a coffee maker out of my room and never returned it, but they had fresh coffee in the morning on the breakfast bar, which had plenty of food and it was clean, scrambled eggs and sausage. They did have a waffle maker everything wasclean and nice. I recommend this

Family

10/10

Exceptional

27 Apr 2026

Lamar

Clean room. Variety on breakfast. Big swimming pool

Partner

4/10

Poor

26 Apr 2026

Ashley

Room wasn't very clean kind of outdated

6/10

Pleasant

25 Apr 2026

Miguel

The building was in disrepair. Looked nothing like the photos. The pool was dirty. The washing machine leaks, the front of the building was boarded up with plywood. Staff indicated it had been that way for months. Inside the rooms, the carpet was stained, smelled bad, leaky fridge, and damaged office chair. Staff was friendly and welcoming.

Business

10/10

Exceptional

21 Apr 2026

Cecilia

Nice and good breakfast for the kids. Close to Six Flags

Family_with_children

2/10

Poor

12 Apr 2026

Josefina

Horrible place to stay Will not recommend.

Partner

10/10

Exceptional

09 Apr 2026

Michael

Trip was great. Price, location, staff was stupendous!! Best stay ever!!

Family_with_children

10/10

Exceptional

06 Apr 2026

Melanie l

Room was clean. Bottom lockon door was a challenge to lock. Blinds in window near door was all toren up at bottom ( about 10 blind slacks). I coveded the slacks witha towel to keep anyone from seeing in.

Good house keepi g service

10/10

Exceptional

05 Apr 2026

Gisela

Viaje con la familia de paseo y la habitación muy céntrica.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Erick

The room smelled a bit like marijuana but guess the neighbors were enjoying themselves

Family_with_children

10/10

Exceptional

01 Apr 2026

Kile

The room was amazing for the price. Looks to be recently renovated the King room I had was very spacious. The check in was a little strange the guy told me to like put the card in the reader and both were denied. I then suggested I use the tap because mine usually work that way.

Self

2/10

Poor

29 Mar 2026

sandie saenz

The room was horribly dirty and the wallpaper was falling off the walls.

The headboard was with so much dust, around the lamp, the phone was not working and on the mattresses..they had some dust/dirt where it seemed that they don’t clean thoroughly, and also there was so much mold on the bath shower handrail.

Well never ever go back..!!!

Partner

2/10

Poor

24 Mar 2026

Angela

Booked based off the reviews but was definitely far from the hype.Ironing board was broke...had to iron our clothes on the floor/bed. Food went to waste after finding out the refrigerator didn't work. Stains on bedding.no alarm clock.AC unit would cut off in the middle of the night.shower knob had to be adjusted just right to get hot water.blow dryer had some sticky residue on it. overall hotel room was not very clean.staff was not very helpful or friendly.breakfast was trash.would not recommend booking especially not for a family vacation.

Friends_and_family Family

4/10

Poor

24 Mar 2026

Roslyn

Very limited choices for breakfast, room smelled like mold/mildew. The desk chair was tore. up the leather cover was shredded and the fabric under the pieces off leather that was still therec, the toilet wouldn’t flush right, the toilet paper kept coming back up, we stayed one night and that’s it. I took a shower and I could see where the housekeeping only mopped part of the bathroom floor because it was still dirty underneath the sink. Disappointing stay for a Best Westerm

Family_with_children

10/10

Exceptional

24 Mar 2026

Marcus

Nice convenient free breakfast was good.

Family_with_children

4/10

Poor

23 Mar 2026

Jessica

The hotel itself was very run down.

8/10

Excellent

23 Mar 2026

Nilson

Great breakfast and rooms have shampoo and body wash. Employees were nice. The bed did have a few stains on the side, other than that, every else was good.

Family_with_children

10/10

Exceptional

21 Mar 2026

Sierra

I loved our stay. The breakfast was great. Staff was attentive and kind. The rooms were cleaned and they even set my daughter's stuffies on each bed when they cleaned the room

10/10

Exceptional

20 Mar 2026

May

Furnishings are a bit tired. But the room was very spacious. The breakfast was great. Staff was exceptionally friendly and approachable, provided very helpful recommendations.

Family

4/10

Poor

19 Mar 2026

Michael

This place is not 8 out of 10 on a review. Be lucky if it was a 5 out of 10. Management gave me my first room with the door just wide open when i got there with windows wide open and broken lights. First sign of some was wrong with this place second room was ok, but then the next night a random person starts banging on my door and walks into my room uninvited and said he was looking for someone. Very very shaddy. This place doesn't value safety or represent what their online reviews say. I expect better from a Best Western brand and not a road side motel. Property promised they would do something for me but yet to provide and refund or resolution.

Self

2/10

Poor

15 Mar 2026

Iris

mold on restroom and too of the celling's shower, weird smell i had to spray a whole bottle of body spray, saw two roaches, i didnt even sleep comfortable thinking how i was going to sleep on a bed with the over all things i had saw :(

Family_with_children

4/10

Poor

15 Mar 2026

Elizabeth

I booked this location in a hurry not realizing what exactly I had booked. Unfortunately, it was non-refundable so I decided to check in. The staff was so friendly and decided to stay. BIG MISTAKE. Upon inspecting the room, it was awful. Hairs on the bed, stains on the wall. Broken knob on the door. Dusty. I checked out within 30 minutes. Never again.

Family_with_children

4/10

Poor

15 Mar 2026

Kay

We didn’t use the pool but I observed several families in it

Friends_and_family Family

8/10

Excellent

10 Mar 2026

Irene

Room was clean, staff was very friendly, and nice outdoor pool

Family_with_children

10/10

Exceptional

04 Mar 2026

John

Clean rooms and great staff who work very hard. They deserve a raise 100% some very honest and helpful staff.

Friends_and_family Family

8/10

Excellent

01 Mar 2026

doug

Got to the hotel late on day of check-in had little issues checking in. But the attendant did a great job at all the situation that we had in front of us.
The breakfast was typical for a continental breakfast area was clean and while taking care of and restocked
The hotel is dated or old, but well kept and maintained the pool looks very nice though. I didn’t get back in time to use the pool, but I would stay at this location again.

6/10

Pleasant

24 Feb 2026

Priscilla

Heater in the room didn’t work and they gave us a space heater and extra blanket.

Partner

8/10

Excellent

23 Feb 2026

Bianca

Staff was nice and helpful at check-in

Partner

10/10

Exceptional

23 Feb 2026

Roselina

Confortable stay. Price is right.

Family_with_children

2/10

Poor

22 Feb 2026

Adam

Had a horrible experience and ended up having to go through 4 hotel rooms because of the awful rooms from broken toilets to strong mold smells in rooms to really dirty rooms. The agent with hotel named Chris even went to each room with me and said omg these rare bad. Chris the agent even said that. I want a full refund please.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Guillermo

The pillows were all stained and one ofnthe pillows had a blood stain. Terrible biohazard situation. I left the same night. I want my money back.

Leisure Partner

8/10

Excellent

13 Feb 2026

Tiffany

Overall hotel was a good place to lay your head. Room clean some areas need touch up but not horrible, bed comfy, bathroom clean but not toilet. Quiet area, however, good breakfast options but sausage and eggs were cold. Clean pool area very friendly staff.

Leisure Family

10/10

Exceptional

08 Feb 2026

Cole

Room was in great condition when we arrived, and the staff were very courteous and respectful.

Business Pet

10/10

Exceptional

25 Jan 2026

Miguel

Yes

10/10

Exceptional

06 Jan 2026

Marily

Clean

6/10

Pleasant

05 Jan 2026

David

Checking in was a hassle and front desk was on there cell phone the whole time.

Business Self

8/10

Excellent

23 Dec 2025

Nancy

The room was clean. The bathroom was also clean. Good location.

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Patricia

The scrambled eggs were very dry, there was no bread for the 20+ minutes we were sitting there eating. It was only as we were finishing our food that bread was put out. there were also no biscuits either. Very little selection.

Friends_and_family Family

2/10

Poor

12 Dec 2025

Claire

The room was nasty. The bathroom in the room was worse than a public bathroom.

2/10

Poor

07 Dec 2025

Oksana

Bad smell room with cheapest
gray from dirt sheets and gray towels. I understand that it's 3 starts hotel, but can use bleach for washing towels and sheets.
I never cleaned the floor with towels like I saw in SureStay Plus hotel.
The location is good, but I will never stay in this hotel.

Business Self

10/10

Exceptional

02 Dec 2025

Pasha

Nice

Leisure Family_with_children

10/10

Exceptional

26 Nov 2025

Pedro

Great stay. Close to many restaurants and options. Also HEB by for getting supplies fro refrigerator and microwave you have in the room. Easy access to many visiting sites. Free breakfast and good looking and maintain pool.

Self

10/10

Exceptional

25 Nov 2025

Rosamaria

The only flaw was the breakfast spread. Add more options and fresher ones too. Also for the rooms, please include yellow sweetener.

Partner

8/10

Excellent

22 Nov 2025

Robert

Great room