Name: Hilton Vacation Club Eilan Resort & Spa San Antoni
Address: 18603 La Cantera Terrace, San Antonio, 78256, US

10/10

Exceptional

23 Jul 2026

Christopher

We absolutely loved our stay here. Great staff, great food, and the convenience of being near shopping and Fiesta Texas. A++

10/10

Exceptional

18 Jul 2026

Darryl

The stay was Great

Family_with_children

10/10

Exceptional

17 Jul 2026

Ida

Staff was amazing. Room was beautiful. We had view of the pool, Unfortunately we were not able to use the out door pool due to the weather conditions that day. We did take advantage of the indoor pool, and enjoyed it very much.

Partner

8/10

Excellent

10 Jul 2026

Ileana

While our room was clean and the cleaning staff kept up the foyer and swimming area cleanly. The front desk could have been more helpful. I called with a minor issue with our room and the young man that answered the phone was not very helpful. I wasn’t sure if our conversation was over until I realized he hung up. I understand he may have had a long work day, but my family and I also had a long travel day. It would have been nice if he at least pretended to care about my issue.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jose

Everything was spectacular!!! Love the outdoor pool 💕

Family

10/10

Exceptional

06 Jul 2026

Farzaana

Perfect

10/10

Exceptional

27 Jun 2026

Jesse

Nice out door pool and restaurant options within walking distance

Partner

2/10

Poor

23 Jun 2026

Victor

As soon as I got there I was not treated by valet, then got charged twice for a room I had already paid for, room service in the morning was also banging on doors around 8 am cleaning rooms and I couldn’t even get proper rest, honestly disappointed

Partner

10/10

Exceptional

23 Jun 2026

Jace

My overall experience was amazing

Partner

10/10

Exceptional

19 Jun 2026

Kimberly

It wasn’t so great in the beginning they gave me a terrible room with torn drapes . But they changed my room right away to a great room so I ended up starting and extra 5 days because of it wonderful property.

Self

2/10

Poor

18 Jun 2026

Gabriela

Bad odor throughout the property
Staff rude and unresponsive

Partner

6/10

Pleasant

15 Jun 2026

Wendy

I have stayed at this hotel a few times in the past when visiting family. I was disappointed this trip. They no longer provide room service during your stay. No replenishing paper products, coffee, cups, or linens. No trash taken out. We stayed for 4 days and three nights. The hotel also charges you a resort fee. We were there for a funeral and had no time to take advantage of the pool, so that was frustrating to be charged for something that we could not use. The most frustrating was the parking. The hotel requires you to use valet parking at $40 a day. It is not an organized process and we always waited an average of 15 minutes for our car.

It is a beautiful hotel, but service missed the mark.

Will look for something different on our next visit to San Antonio.

Partner

8/10

Excellent

12 Jun 2026

Andrew

Our stay was nice but not special

Partner

10/10

Exceptional

09 Jun 2026

Christian

The room felt notably spacious and really clean, I will definitely come back.

Self

10/10

Exceptional

07 Jun 2026

Taryn

This place is great!

Partner

10/10

Exceptional

07 Jun 2026

Selena

One of the best rooms I’ve stayed at , thank you for the amazing time and incredible experience

10/10

Exceptional

06 Jun 2026

Tony

Lovely location and the staff was very nice and accommodating. The only improvement I would recommend is that the rooms should be cleaned every couple of days with a change in towels.

Partner

8/10

Excellent

02 Jun 2026

JENNIFER

Beautiful hotel and outdoor walking. The pool area was very nice resort filling. Had a kids area. Wish the main pool was 21up to relax. It was hard to do so with all the kids. Great drinks bar area.

10/10

Exceptional

29 May 2026

brooke

so clean. fabulous beds, beautiful property, helpful staff

Family

8/10

Excellent

27 May 2026

Raquel

Room was dirty when we checked in, but we requested an early check in so I thought that might be why. No fresh towels or room refresh from house keeping which was a little annoying.
Valet came out to over $100 for 3 nights and they have no parking lot for guests so be aware of the extra charge.
Overall a good hotel in a good area.

Partner

6/10

Pleasant

19 May 2026

Roberta

This has the potential to be a really nice hotel experience but it lacks. We checked in late after a really long day. There wasn’t anywhere to get water or a bite to eat. It’s isolated in a sense. Staff needs lessons in “unreasonable hospitality”. I’ve stayed here 3 times. Probably won’t stay again.

Partner

10/10

Exceptional

17 May 2026

Adrian

Great place to relax

Partner

4/10

Poor

17 May 2026

Demira

This hotel is EXTREMELY outdated and the rooms are disgusting. As soon as you step off the elevator, it smells like old, wet carpet and stale. Instead of doing construction on the outside, they need to focus on the rooms.

Family

8/10

Excellent

17 May 2026

Cathy

We love this place. Have stayed a few different times. The only negative I can think of was that our room wasn’t freshened up- we stayed 3 nights and would have liked clean towels in our room

Partner

10/10

Exceptional

16 May 2026

Joselo

Everything was great! It was our anniversary and they had it on their main screen at main desk. Valet parking staff was great also

10/10

Exceptional

16 May 2026

Elias

Beautiful hotel and the staff was always nice 👌. We will definitely be going back!!

Partner

10/10

Exceptional

15 May 2026

Krystal

The room we stayed at was very clean. The staff was friendly.

Partner

6/10

Pleasant

11 May 2026

Samantha

Pool was comfortable but no towels available or no bar for drinks and food pool side. Checked in Friday and checked out Monday morning. My room was never cleaned once. Had 2 spa treatments booked for 9am, told to be there at 8:30a but the spa didn’t open until almost 9am. I could’ve slept in a bit longer since i was a bit tired. Spa treatment was good but not the best I’ve been to. Overall the property was good but lacked access to some basic amenities, however, what it lacked in convenience it makes up for in how charming the property is and there’s food close by.

Friends

10/10

Exceptional

04 May 2026

Michael

Great Property. Great Price. Great Staff. Thank you!

Friends_and_family Family

4/10

Poor

04 May 2026

Ilobekemen

For the type of hotel, things are a bit run down and not in great shape. There are rips in the carpet and the furniture upholstery. The regular staff were fine, however the managerial staff were rude and condescending. Be aware, there’s no parking, you’d have to pay $40 a day for valet.

Self

8/10

Excellent

04 May 2026

Angelo

In general, the Elian experience was fantastic. And the room itself was clean, organized, and great BUT...
Our room was placed right next to the icemaker directly outside. So we heard ice being taken out every time through out the nights. Then the people above us on the sixth floor must've been having a wrestling match. Unless it was cleaning staff, then we would understand. But we heard every pound and step. Other than that, the stay was just as good as we expected.
The valet was good.
The front desk was very helpful.
The amenities were fantastic.
We see a lot of potential in the resort becoming something truly special when all the area construction is completed.

Notes: I did find it odd that \"The Social\" restaurant/bar, at the resort, closed at 10 pm on weekends. Or the outside pool closing pretty early as well.
The mandatory valet was strange to see as well. We understand it's because of all the construction but they really should have a parking lot for people to drive their own vehicles.
Overall: I highly recommend it! It was great. Just don't go to \"George's Keep\" right outside. The bar tenders there are unprofessional and it makes your experience of the stay at the resort a bit annoying.

Partner

8/10

Excellent

20 Apr 2026

Matthew

Clean room but no maintenance cleaning, no room snacks for purchase.

Business

10/10

Exceptional

10 Apr 2026

anthony

It was nice

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Madeline

Great

6/10

Pleasant

04 Apr 2026

Elizabeth

the room was never picked up even though I made a reservation to have it picked up on Saturday 3/28/26

2/10

Poor

02 Apr 2026

Melissa

N/A

Family

6/10

Pleasant

02 Apr 2026

Blake

Ran down. Needs full Reno as well as the spa

Partner

10/10

Exceptional

01 Apr 2026

Steven

Wonderful staff and beautiful hotel

Partner

2/10

Poor

26 Mar 2026

Abbas

We asked to have our room cleaned three different times and even spoke to multiple staff members, but nothing was ever done. That’s really frustrating.

We’ve been sleeping on the same sheets for multiple nights and using the same old towels, which is honestly not acceptable—especially for the price we’re paying. Basic housekeeping shouldn’t be this hard to get.

Also, if you’re planning to get any work done during your stay, don’t count on the internet—it’s been terrible.

Overall, this has been a very disappointing experience, and it definitely makes us think twice about staying here again

8/10

Excellent

22 Mar 2026

Shane

Accommodations were great and stuff was very courteous. .

Friends_and_family Family

4/10

Poor

22 Mar 2026

Oscar

I didn’t use internet or pool and was charged for it

Partner

10/10

Exceptional

18 Mar 2026

Kendra

Stayed one night with no issues. I was not aware of the valet parking only and the large deposit needed at check-in. Otherwise, we had no issues in our stay.

2/10

Poor

16 Mar 2026

Shamika

Too much trouble at this resort had us waiting two hours till we could check in

Family_with_children

10/10

Exceptional

10 Mar 2026

Misty

.

8/10

Excellent

08 Mar 2026

Carl

Clean room

10/10

Exceptional

06 Mar 2026

Juan

Good

Friends

10/10

Exceptional

06 Mar 2026

Jose

Great location, very clean and nice facilities

10/10

Exceptional

04 Mar 2026

Mikel

Poland gotten we great. Room was well appointed. Staff was top notch.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Charlotte

Great spa

Friends

10/10

Exceptional

01 Mar 2026

Jennifer

Spacious rooms,outstanding showers, fast retrieval for valet.

Friends

10/10

Exceptional

01 Mar 2026

Jeannette

Convenient location, professional & very hospitable staff. Rooms are clean and comfortable

Partner

6/10

Pleasant

24 Feb 2026

Mauragan

They sent us to a dirty room at check in. Dirty towels and stuff everywhere, we thought someone was still staying in the room. The lady at the front desk was wonderful and it wasn’t her fault, we did have to wait a few hours for another room. The lady at concierge was rude. I asked her (politely) if I could have a map of the grounds due to the room. She said, choice members don’t get a map and just today she will help me out because she’s a great person. She then preceded to tell me how wealthy her and her family are and told me about some shops but “only if I can afford it”. My daughter and I went to The Social (the hotel restaurant) to wait some more. It was open but the bartender was so annoyed we were there. We had been so excited to stay at this hotel because it was my daughter 16th birthday. The front desk, valet, and one sweet guy on staff made it worth it. Steer clear from the concierge, you just aren’t as rich as her and she will treat you as such.

2/10

Poor

22 Feb 2026

María

All services and customer services horrible, no clean at all , smells wheat in the hallway and humidity in the rooms

10/10

Exceptional

20 Feb 2026

Nicole

Cute fun location great amenities

6/10

Pleasant

20 Feb 2026

Cynthia

One room smelled so strong of bleach and the other like wet carpet. The hotel itself is clean over all but felt the smell in the rooms could be better. I had to keep the doors open to air out a bit.

Family_with_children

8/10

Excellent

16 Feb 2026

Elliana

Nice room

10/10

Exceptional

16 Feb 2026

Samuel

Yes

Business Family

10/10

Exceptional

15 Feb 2026

Albert

Amazing love this place !! 10/10

Partner

10/10

Exceptional

09 Feb 2026

Alison

The room was spotless and the bed was very comfortable. The hotel was very nice and the staff were fantastic. Every single one of them was polite and greeted you. The spa is lovely. The pool was great for a work out.

2/10

Poor

07 Feb 2026

Andrew

the price listed is deceptive and they overcharge for an aesthetic. the rooms and building are not modern and the valet only option for $40 a night is a scam. they should just list all the charges upfront.

10/10

Exceptional

07 Feb 2026

Ethan

Great experience overall! Everyone was kind, welcoming, and very helpful during my stay.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Rene

Very nice room. Great location and restaurants within walking distance.

Friends_and_family Family

2/10

Poor

05 Jan 2026

Samborne

Nice enough place - shame about $39 mandatory valet and surly staff. Resort pricing in non-resort hotel. Just as well Hilton has bought this place out…I can see why they weren’t successful.

2/10

Poor

04 Jan 2026

Tehneyat

We showed up at 6pm and we had to wait couple of hours as our room was not clean it all. The concierge at the desk was least being helpful like it was not their fault. Terrible experience

Leisure Family

8/10

Excellent

27 Dec 2025

Maria Del Sol

Overall, everything was fine except for the hot tub, which didn't work, and that was the main reason I booked the cabin. Considering the price I paid, I don't think it fully met my expectations.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Romeo

Beautiful hotel and location. Staff very cordial. The only issue was Valet Parking was NOT optional as booking mentioned, we had to get charged the daily fee of $39.00. Even if you dont use they still charge for using the parking space.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Rebecca

Room was spacious and clean. The bed was comfortable and beautifully set. We loved the bathroom having the dual shower head and bathtub combo all in the same area!

Partner

8/10

Excellent

03 Dec 2025

Charles

Great place.

Leisure Family

4/10

Poor

01 Dec 2025

Edward

From the beginning the experience was awful. They indicated that there was no onsite parking except for Valet, when we clearly saw numerous spots open around the hotel. $39 / day in a remote part of San Antonio is ridiculous. Also they immediately attempted to get us signed up for a time share presentation, which was a complete surprise. The only \"resort\" hotel I have ever stayed where the pool area is unattended, unlit at night, and has no towels available. You have to go to the front desk or bring your own. The property looks aged and it is not more than a 3 star. Expedia should not advertise this is a luxury resort. I guess you get what you pay for.

Leisure Family

10/10

Exceptional

27 Nov 2025

Caitlin

Wonderfully appointed hotel. Location was ideal as it’s four minutes to six flags.

Friends_and_family Family

2/10

Poor

26 Nov 2025

Raghad

The worst Customer Service I’ve ever experienced

10/10

Exceptional

23 Nov 2025

Carl

Room with a view for my Mrs & I was great. Nice quiet walking area.

Leisure Partner

6/10

Pleasant

23 Nov 2025

Denise

The staff were very courteous. The room had not been properly cleaned before our arrival. There were black hairs in the bathtub and the surface area of the desk/coffeemaker area wasmarked with cup rings and residue that had obviously not been wiped/cleaned off. The Keurig coffee maker was so dusty we didn't make coffee in our room.

Leisure Family

6/10

Pleasant

08 Nov 2025

Randy

Room was not throughly cleaned. Floors and furniture were spotty and sheets did not smell fresh or clean.

Leisure Self

10/10

Exceptional

08 Nov 2025

Ricardo

All of the above it wven smelled good

10/10

Exceptional

03 Nov 2025

SERGIO A.

The room was very clean. Staff was excellent.

6/10

Pleasant

03 Nov 2025

Stephen

Everything was good but bed was hard and uncomfortable

Leisure Self

8/10

Excellent

03 Nov 2025

Frank

Clean room. To Great amenities.

4/10

Poor

02 Nov 2025

Charlotte

My room was not ready until 5:55 as sheets had to be washed. While offered the spa to get dressed i was late to the wedding that i drove 3 hours to attend and missed seeing the bride walk down the aisle. I saw many others get their room before ours. They informed they had til 8pm to give us our room. 4pm is already a late check in compared to the std. 3pm and I hope the hotel review updated processes. We did enjoy the spa the next day which was great but for a resort spa cleaning proseeses to have rooms ready for check-in need updating. We asked can we atleast use room snd they csn come in do the beds after we left for the wedding. Informed no one is allowed to enter after someone chevs in which even cruise ships and hotels enter to change sheets during stays. So saying no one can enter I felt was not within std hotels. I missed the most important part of the wedding ceremony of a friend i can never get back.

Leisure Friends

10/10

Exceptional

02 Nov 2025

Victoria

Yes great water features and pools

Partner

10/10

Exceptional

01 Nov 2025

Sulema

\"The hotel was fantastic! The staff went above and beyond to make our stay enjoyable, always friendly and attentive. It truly made the experience even better.\"

10/10

Exceptional

01 Nov 2025

Melissa

Enjoyed it

Friends_and_family Family

8/10

Excellent

28 Oct 2025

joseph

Great Hotel, with decent amenities.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

Kris

Nice place, will be back

10/10

Exceptional

25 Oct 2025

alejandro

Great hotel

4/10

Poor

20 Oct 2025

Alfredo

There is a forced vallet parking policy which i find absurd specially when they say they are not responsible for any damage to the vehicles

Leisure Family

10/10

Exceptional

14 Oct 2025

Bravo

Fair

10/10

Exceptional

13 Oct 2025

ARACELY

The whole start exceeded our expectations!

Leisure Family

8/10

Excellent

12 Oct 2025

Robin

Beautiful resort! And excellent wait staff! Loved the pool!

Leisure Family

6/10

Pleasant

30 Sep 2025

Ammar

Very quiet but they don't offer free room service it comes at very expensive rate
Also they charge for parking 😒

Leisure Partner

8/10

Excellent

28 Sep 2025

Rachel

All of the provided toiletries were empty, only had one towel in the room even though I selected 2 adults when making the reservation, we were hot the entire night and the water in the lobby was warm. The alarm clock in our room went off at 530 in the morning.

Leisure Partner

8/10

Excellent

24 Sep 2025

Travis

Valet guys were awesome

Leisure Family

8/10

Excellent

22 Sep 2025

Alison

We would come back; it’s a lovely property

This is a very nice property. The only things I didn’t care for were the expensive/mandatory valet charge of $39 a night and the fact that you don’t get housekeeping during your stay. At a hotel like this I would expect nightly turndown service as well as a freshening of the room each day. It would be nice if they replenished towels and made the bed and took out the trash to make the room feel fresh again. Instead, you walk into however you left it! I did call downstairs to find out if no housekeeping was normal and was told that it was, but they could replenish towels, water, take out the garbage on request. I told them we needed fresh bath towels and water and they arrived at our door shortly after I requested them. So, not a huge deal, but it’s just surprising at a hotel of this caliber to not be extra “service-y”. Staff is friendly and there are plenty of dining options on the premises which was convenient. We didn’t use the pool, but it did look beautiful and spacious.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Nadakia

Beautiful Hotel

Just a beautiful property!

Friends_and_family Family

4/10

Poor

03 Sep 2025

Panfilo

The hotel is absolutely beautiful, with stunning decor and a lovely atmosphere. However, our overall experience was marred by a lack of customer service.
During our stay, we asked one of the front desk staff members to take a photo of us, but she barely acknowledged us—she simply took the phone, snapped the picture, and returned it without any engagement. We expressed our gratitude, but she simply nodded in response.
We also rented a cabana, but unfortunately, we were never approached by staff to take our drink orders. Instead, we had to go up to the front ourselves to get our own drinks, which was quite disappointing. Additionally, we were not informed at check-in that we would need to give a 24-hour notice for room service, which would have been helpful to know.
Overall, the experience with customer service left much to be desired. It's a shame because the hotel itself is lovely and has great potential.

Leisure Family

10/10

Exceptional

28 Aug 2025

Tami

Indoor lap pool was great although it was hard to find. Non-valley parking should be available.

Business Self

6/10

Pleasant

23 Aug 2025

Noelle

Valet service team and steam room were great! Spa was overpriced with low activity. The new restaurant was good, 2014 Sustenio menu was much better though. Front desk staff weren’t jumping to provide excellent service but were prompt to get us checked out.

Leisure Partner

4/10

Poor

22 Aug 2025

William

Please offer other options than valet parking

For a luxury hotel it lacked style, the lobby smelled of cleaning solution, not having self parking was inconvenient plus the required valet was expensive

Self

10/10

Exceptional

18 Aug 2025

Jas

I have stayed here twice ! I plan on staying at this spot again soon. I would recommend this place to anyone visiting San Antonio (:

Leisure Family_with_children

2/10

Poor

17 Aug 2025

Amarilys

Had a horrible experience and do not recommend. Staff and service was the worst. If you don’t want your vacation to be ruined, go somewhere else.