Name: Hilton Garden Inn San Antonio At The Rim
Address: 5730 Rim Pass, San Antonio, 78257, US

2/10

Poor

19 Jul 2026

Guy

Hallways AC not functioning properly so it was extremely warm. Then So many issues with the room. Shower head stem was extremely loose (that's how internal pipes end up breaking), mold growing in the bathroom above the shower head, the condensate for the AC was not functioning properly as the carpet was soaked under the unit, wall paper coming off the wall in the bathroom, then to top it off the fire speaker had a strobing light that was extremely bright when the room was blacked out for sleeping.
We used to frequent this property 2 years ago for six flags visits but won't be staying here again unfortunately.

Partner

4/10

Poor

16 Jul 2026

Yvette

The property is run down. The bathrooms are covered in mole. The furniture had to be wiped down with a disinfecting wipe.

Partner

8/10

Excellent

16 Jul 2026

Baird

i

Self

6/10

Pleasant

13 Jul 2026

Nico

This hotel was in a great location, unfortunately the construction going on around it took some patience to get to it. The staff was great, very friendly and helpful when called upon for anything. We had an issue with our TV and they came to fix it within minutes!
Booking page listed rooms as renovated/updated, but we did not see that. It was a bit disappointing to walk into a room with seemingly dated and beat up furnishings. We were on the 4th floor, so maybe they hadn't gotten to that floor yet? Also, the AC ran warm on that floor, we'd walk out of our room into a humid warm hallway. One morning the fire alarm went off (turned out to be a false alarm), the hallway was so humid there was condensation on the door and walls! Our room was a bit better, but we had to set it really low for the room to cool down.
Read through all the amenities---parking is available, but for a nightly fee. Also breakfast is available, but not included.

Family_with_children

6/10

Pleasant

12 Jul 2026

Ana

Bien ubicado cerca del shopping center de La Cantera

Family_with_children

10/10

Exceptional

10 Jul 2026

Christine

Great location.

Partner

6/10

Pleasant

23 Jun 2026

Javier

Parking is inconvenient, have to pay diferent from hotel bill, Parking expires before your check out. Should be the same time. I will not be going back there again.

Partner

6/10

Pleasant

22 Jun 2026

ruben

Toilet wouldn’t flush had to fix it. Tv turns on but no picture needs to be upgraded. Water pressure in shower not worth staying there. Shower head is for 20 dollar a night hotel .

Partner

4/10

Poor

13 Jun 2026

Carlos

AC did not cool room, room and hallway had a terrible smell and the pillows were as flat as folding a towel and using that

Partner

2/10

Poor

09 Jun 2026

Jesus

Hotel is nice but they don’t tell you that you have to pay to park there when you’re already paying to stay there. They tell you that after check in.

Partner

6/10

Pleasant

07 Jun 2026

Tyler

This place was good overall.
Downside is the Extra $10 per night for parking and the fact the you have to pay for breakfast that is nothing other than a Continental breakfast. It is cheaper and you get a better meal for breakfast if ya just go somewhere else for breakfast.

Only 1 elevator worked.

And Hotels.com fails to mention the $150 deposit you have to pay when you arrive. Even though ya get it back, it should however be mentioned as it is not.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

joseph

No hotel shuttle as advertised, no free breakfast as advertised, pool was cloudy and hot tub was broken.

Family_with_children

10/10

Exceptional

24 May 2026

Carlos L.

I personally found everything great

10/10

Exceptional

24 May 2026

Servando

Comfortable stay . Stayed there previously

Partner

10/10

Exceptional

19 May 2026

Wanda

The rooms were clean and the a/c worked great. The staff was friendly and helpful. I’d definitely stay here again.

Family

8/10

Excellent

17 May 2026

Jennifer

The room was clean but the shower floor creaked when you were inside. It made you feel like you were going to fall through the floor. The shower door also bangs when it closes so beware. The staff were helpful and there was an ice machine on our floor which is not as common now-a-days. The breakfast was not great so I would recommend going out.

Partner

8/10

Excellent

17 May 2026

Adrian

Good place

8/10

Excellent

27 Apr 2026

Ryan K

The property was clean, except for the seating area in the lobby had quite a few dirty chairs. But the biggest issue, albeit a minor one, is that there is a step lid garbage can near the coffee that is broken. So you have to touch it with your hands to open it, and it was overflowing every single day we were there. Empty the trash people! And replace that garbage can.

Friends

10/10

Exceptional

20 Apr 2026

Adriana

Yes

Self

6/10

Pleasant

13 Apr 2026

Lynette

As Hilton members I expected more. Had to ask for water, and had to pay for parking in an open lot.
Hotel was located well for what we needed and the staff was excellent.

10/10

Exceptional

29 Mar 2026

Alvina

Everything was great

Family

10/10

Exceptional

28 Mar 2026

Jon

Large rooms

Self

10/10

Exceptional

24 Mar 2026

Rosbel

Great location to shops, amusement park and restaurants.

Friends_and_family Family

4/10

Poor

22 Mar 2026

Michelle

Arrived and told all rooms sold out, despite our having a reservation which was eventually found. They make you pay an add on charge to park in their own parking lot, which is outrageous. Ice machine on our floor was broken, the one on next floor up was flashing that it needed cleaning soon. They both looked old and rusty. Most hotels these days offer a Complementary Breakfast, not here to though, they charge $12+ per person. We skipped that offer. Overall a bad suggestion for a place to stay from Expedia.

Partner

10/10

Exceptional

22 Mar 2026

Amelia

Goof

Partner

2/10

Poor

19 Mar 2026

Claudia

Rude

10/10

Exceptional

15 Mar 2026

Morris

The hotel was clean the staff were accommodating and professional

Self

10/10

Exceptional

14 Mar 2026

Kenneth

Loved the area where we were at…there is plenty to do and plenty to choose to eat from…

Partner

2/10

Poor

28 Feb 2026

Cindy

Small beds, you have to pay to park, breakfast is $15 for a very limited continental breakfast and the room smelled like a moldy old house. For the price of the room, these amenities should have come with the room.

10/10

Exceptional

23 Feb 2026

Doris

Bar was great! Thanks

Family_with_children

6/10

Pleasant

09 Feb 2026

MONICA

Breakfast should be free

6/10

Pleasant

09 Feb 2026

Paulina

Staff was great, room was ok compare to pictures shown

Leisure Family

6/10

Pleasant

08 Feb 2026

MONICA

The room was good but did not like having to pay for breakfast that is free at other hotels for same quality of food

Leisure Family

10/10

Exceptional

02 Feb 2026

Ana

😇

4/10

Poor

02 Feb 2026

Carlos E

We do not like, and we have to check out because family matter

Business Family

6/10

Pleasant

18 Jan 2026

michelle

Self service hotel? Staff

Leisure

10/10

Exceptional

29 Dec 2025

Destiny

Clean room

Leisure Partner

10/10

Exceptional

26 Dec 2025

Samarth

Not sure it was per order

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Ana

Greta location

Leisure Family

10/10

Exceptional

06 Dec 2025

Rolando

Quiet and clean

Friends_and_family Family

4/10

Poor

05 Dec 2025

Rogelio

Not all staff was bad, only a handful, maybe like 3-4 of the female staff were rude. Gave my wife and I ugly looks for no apparent reason. The room itself wasn’t bad but it wasn’t stocked up like it should’ve been. You have to pay for parking which is ridiculous, the Courtyard by Marriott across the street offers FREE parking, and the rooms are WAY nicer and cleaner there. The staff is better there too. I will NOT reserve this hotel again, nor would I recommend it to anyone. Spend your money wisely and stay at the Courtyard instead.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Maximina (Maxine)

Room clean, only problem I had was no bottle water to make coffee and I also didn't like coffee beans. When I arrived the receptionist was very friendly and presentable

Leisure Family

2/10

Poor

28 Nov 2025

Martha

I woke up at 2 am to use the bathroom and discovered a water leak. The bathroom floor was wet and the room could potentially flood. I called the front desk and they did not have any maintenence staff, therefore, there was no solution. I asked the front desk for towels and that helped.

8/10

Excellent

27 Nov 2025

Martha

Everything was very nice, staff could’ve been a friendlier. However I would definitely stay here again.

Leisure Family

6/10

Pleasant

16 Nov 2025

Carlos

Clean rooms and facilities, family environment, DISLIKE having to pay for parking when there are no other businesses next to the Hilton that could be using the parking lot,

8/10

Excellent

16 Nov 2025

Gilbert

Yes it was nice n clean

Leisure Partner

10/10

Exceptional

12 Nov 2025

Bianca

Friendly people at the counter

8/10

Excellent

09 Nov 2025

Liza

Room was ok. But I everything was an extra charge. No continental breakfast. And parking is $10 a night.

4/10

Poor

08 Nov 2025

Keith

Bathroom issues, parking issues & food issues

Business Self

10/10

Exceptional

05 Nov 2025

JOHN

Everything was very clean and the staff is always very nice.

10/10

Exceptional

31 Oct 2025

Chris

great area near the rim and six flags

Friends_and_family Family

6/10

Pleasant

28 Oct 2025

Charles Edward

We got a suite to be able to have a seating area to watch TV. The TV only worked sometimes. They weren’t able to fully fix it, replace it. We asked to give us at least a refund for the amount extra it costs us to upgrade but it was not approved. Rooms need upkeep also. Customer service was pleasant and professional but couldn’t fix the issue. The toilet seat was also in bad condition

Leisure Partner

8/10

Excellent

28 Oct 2025

Sory

Good

6/10

Pleasant

27 Oct 2025

Ashlee

Had to pay for parking and breakfast which was awful after paying for the stay. I am a Hilton rewards member and did not like this Hilton. Definitely preferred the one we stayed at in Houston over this particular one.

Leisure Family

8/10

Excellent

26 Oct 2025

Viola

The shower curtain smelled sour. Room had a musty smell.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

ILLIANA

They charge for parking and for the breakfast

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Juan

Good customer service

10/10

Exceptional

20 Oct 2025

Marta

Great location and close to food and nice shops.

Leisure Self

4/10

Poor

12 Oct 2025

Wendy

Water was cut off two days in a row. Elevator was acting up

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

Joseph

This place is clean and has friendly staff.

Leisure Partner

4/10

Poor

10 Oct 2025

Wayne

Room was not cleaned after 1 night.
Charged $10 a day for uncovered parking
Only one elevator was working
Breakfast food was not inviting.
I expecting more for the price at a Hilton

Leisure Family

8/10

Excellent

09 Oct 2025

Leroy

The check in was very smooth! The staff are great. A privilege to be here.

Business Family

8/10

Excellent

06 Oct 2025

Meredith

It was in a good location, clean, and affordable.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

ERICA

Great location. Great customer service.

Leisure Partner

2/10

Poor

28 Sep 2025

Amanda

When we checked in there was no staff at the desk for nearly 10 minutes, only one elevator was functioning and was run down looking, the room itself was outdated, especially apparent in the bathroom, with low water pressure, degraded fixtures and a very dusty register, and we somehow managed to get a bee in our 6th floor room. The jacuzzi downstairs had to be turned on by maintenance, which took over half an hour, then another half hour to even get warm, and it was questionable whether it was cleaned/maintained considering the lack of attention in general. There were minimal pool towels available and they were they were barely big enough for my children. Also the exterior door was not key secured, so the safety aspect was questionable. The breakfast buffet was expensive for what it was, and the one night we went down and wanted to grab a drink at the bar it was closed down because someone had called out. The water and coffee station were mostly empty (either of liquids or of cups), and staff was often away from the desk. They were not unpleasant, but that was really the only positive of the stay. However I would never recommend anyone stay here, as we certainly never would again.

Friends_and_family Family

4/10

Poor

26 Sep 2025

Ronald

Elevator broken down for over 3 weeks!

Leisure Self

8/10

Excellent

23 Sep 2025

Jennifer

The staff were lovely and allowed us to check in early. I love how close the hotel is to Six Flags and the numerous dining options available. My only negative was that the rooms were very humid and damp.

Leisure Family

4/10

Poor

17 Sep 2025

Brittany

Great staff, but hotel is not worth the price/nt.

Hotel has not had much upgrades made for price. The shower was dingy with lukewarm water and poor pressure (there was also what looked like blood on the curtain). The AC did not cool below 72 through the stay but was considered \"normal.\" Parking is $10/night for video surveillance, so keep that in mind as well.

The front desk staff was friendly and service was prompt when asked for things such as towels and sheets. Most of the disappointment of this hotel is the price for the pay out - I would have rather stayed at the La Quinta for $80/night.

Business

10/10

Exceptional

08 Sep 2025

Norma

Everything was great just be aware of the parking fee

Leisure Family

6/10

Pleasant

07 Sep 2025

Laura

Meh

Not overly impressed. The attitude of the front desk was not great. Was dismayed to find out they charge for parking. The hotel itself is pretty dated and could use some updating. The bed was not very comfortable. Overall meh. Will check out some other options in this area next time we come.

Friends_and_family Family

8/10

Excellent

05 Sep 2025

Roberto

Family trip

Only 1 elevator was working which was inconvenient, closet door was broken, and front desk during check in seemed too eager to be on her phone.

Friends_and_family Family

2/10

Poor

04 Sep 2025

Manuel

Charged for parking 10 dollars a night no housecleaning and no hot water at night or the next day and refuse to give any type of refund or anything

2/10

Poor

01 Sep 2025

Viviana

Room did not have air.

Friends_and_family Family

8/10

Excellent

28 Aug 2025

Gabriel

Staff was nice great service, near lots of cool shops and restaurants. The room needed work there was pieces of random wood holding up the AC the room was nice. You have to pay for parking! which isn’t cool you already paying for the hotel why isn’t parking included????

Family

6/10

Pleasant

25 Aug 2025

Karen

Right after I got there, the elevator went out. I had to walk down 6 flights of stairs to go get my things., back up with my things and then back down to go to dinner. It was working when I got back from dinner. The morning of checkout, there was no hot water. After calling, about 40-45 minutes later, we had hot water but by then, I was almost ready to check out. I mentioned this while checking out, and the clerk really did not have much to say about the inconvenience.

Business

4/10

Poor

24 Aug 2025

April

It was dirty, unkept, had roaches, crumbs, stains, and had a terrible body odor smell. The refrigerator also was not working but the front desk changed our room and fortunately the refrigerator worked but the room was also not very clean and had the same foul smell, roaches, mold, slow draining tub, and now I have a strange rash from dirty linen. I would not stay there again.

Leisure Family

2/10

Poor

24 Aug 2025

lativia

Not a good stay

We had to switch rooms because the toilet was working properly and leaking. The TV didn't work but the maintenance man came to fix it.

Friends_and_family Family

4/10

Poor

23 Aug 2025

Verified traveler

No coffee in room, no usb connectors, and no hot water ! Staff Anthony was kind enough to let me borrow his charger.

Partner

4/10

Poor

22 Aug 2025

Amanda

Not so good for the price

Bad experience, show up no elevators working had to us stairs (bad knees) then the keys were not ready and the key card machine was also down! No hot water to shower in the morning!!

Business

6/10

Pleasant

19 Aug 2025

Ivan

Good place except the shower

It was okay, the bed was good, but the shower was horrible, it would turn off in t h e middle of showering and it would take a few minutes before it came back on. Very frustrating. Of course not to mention that water goes everywhere during your shower. The room was quite and clean.

Partner

10/10

Exceptional

15 Aug 2025

Irene

Great staff & comfortable room!

Business

6/10

Pleasant

12 Aug 2025

Ronald

We were not happy because the site said Continental breakfast which we thought meant included as other hotels we stay at but was not the case here; it also said transportation to theme park included and that was not available and the pool was cloudy and an electric light was hanging loose in the pool on a 3-4 foot electric cord. Needless to say we did not let our two grandkids go into pool the days we were there. One last item was there was no mention we were required to pay parking which was not mentioned prior to booking. I would not recommend this hotel to anyone.

Leisure Family_with_children

2/10

Poor

05 Aug 2025

Gloria

Told no hot water then pipes broke at 12 am. Awoken by fire alarm. Ended up having no water at all and whole place smelled because of this.

Leisure Family

6/10

Pleasant

04 Aug 2025

Mindy

The staff was very nice but one of the elevators was broken down for most of my stay and the hotel lost hot water on my last day there.

4/10

Poor

03 Aug 2025

Trevor

No hot water and they never got it working while we were there. Shower drain was clogged and they never came to fix it after notifying them.

Leisure Family

8/10

Excellent

03 Aug 2025

Joseph

Property was well maintained and the room very nice. It's located in a kind-of hotel mecca with multiple other places across the street. In most circumstances, you could probably walk to the shopping center, but the entire time I was there it was 100 degrees with humidity, so Uber got a lot of use. For whatever reason, my room didn't get made service on the first day (maybe they just missed it), but I did on day 2. There's two restaurants in walking distance -- the 54th Street Grill is a nice bar/casual dining establishment, Bob's Steaks and Chops is very high end. I think the Porterhouse Steak was $139. It's hard to walk anywhere else because of the extensive highway system, but there's a lot of options in the shopping centers. Unlike other Hiltons where I've stayed, breakfast is NOT complimentary. In fact, the buffet is $14.95 for an adult.

Business Self

10/10

Exceptional

30 Jul 2025

Julie

Enjoyed our stay

Front desk and bar servers were all so friendly and attentive.

Partner

10/10

Exceptional

28 Jul 2025

Pauline

Nice area and staff was great

Leisure Family_with_children

8/10

Excellent

26 Jul 2025

Nakia

Overall stay was good

Leisure Family

6/10

Pleasant

19 Jul 2025

Melissa

Smelled old, restroom needs to be re-wallpapered. Needs to be cleaner

6/10

Pleasant

19 Jul 2025

Jasmine

I loved the look of the lobby. The hotel breakfast could be a lot cheaper, considering the limited choices and food quality. Lovely staff, though!

Leisure Partner

4/10

Poor

15 Jul 2025

Luanna

Customer service was horrible. 2 employees talking about a guest (phone complaint) and after they were done saying \" I don't care who is gonna refund your money\" she asked me \"did you book online?\" Well I certainly didn't book while I was standing there! Also, hotel smelled horrible like dirty towels, guest elevators are also used as \"service\" elevators, bins of dirty laundry with guests...like WTH!!! No luggage racks available!! When I asked for 1 she said, guests keep them in their rooms to use. Are you freaking kidding me!!! I mean I could've stayed at Motel 6 this! I take my own toiletries, but my daughter likes to use the hotels and they were ALL empty😡 Maintenance man was very nice.

Leisure Family

6/10

Pleasant

14 Jul 2025

Nancy

Good location with easy access to I10 and La Cantera shopping. Bed was comfortable and clean restroom. Room has an “older feel” to it. Definitely need a new hair dryer as it was sticky and messy on the outside of it, but it did work. No free breakfast but free coffee. Also, need to pay for parking but I think that’s with all hotels in the area.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Mary Jane

Staff very friendly, really enjoyed the free complimentary coffee in the morning.

Friends_and_family Family

4/10

Poor

07 Jul 2025

jesus

We were on the 6th floor my room and my parents and other people on the floor lost water while showering on all 3 nights. Report it Thursday and never got resolved while we were there. Also condensation from unit leaked all into our room

Friends_and_family Family

6/10

Pleasant

05 Jul 2025

Omar

Truck broken into

Check in was not so good, arrived at 3pm and had to wait 3 hours to check in. Also hotels.com said i had to pay 971 for 4 days ended up paying that amount plus an xtra 400 dollars just incase of incidentials and for some other reason. On my 2nd or 3rd day there my new truck was broken into and some items stolen from truck, apparently this happens often in this hotel even with all theyre cameras and security they pay for. Its been over a week and i still havent received my deposit back for incidentals. They did give me an xtra night for free and free breakfast for what happenned.

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Eileen

Good 4th of July stay

This was a great location for visiting six flags. The rooms could use a bit of a cosmetic update. The walls were a bit banged up, but everything was clean. Paying for parking was lame, but at $10, not a huge deal. The person who checked us in was great! We loved being able to see the 4th of July fireworks at six flags from the parking lot!

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Helen

Great place to stay if they didn't nickel and dime you. $10 to patk after the high rates. :(. No continental breakfast unless you pay $14+ thank God they offered free coffee ☕.

Friends_and_family Family

4/10

Poor

01 Jul 2025

ARACELI

Charging for parking?!?!?

10/10

Exceptional

30 Jun 2025

Rosita Molina

GREAT STAY!

I enjoyed my stay greatly. I loved how friendly all the staff was to me and my partner. Everyone we came across with greeted us and were very friendly. My room was very clean and spacious. I am very particular about cleanliness and this hotel definitely met and exceeded my expectations for cleanliness.
The only thing I did not like is that we had to pay a $10 parking fee which I was not aware of when I booked. In addition, the breakfast buffet was not worth the additional cost. I felt the variety and quality of the food could have been better given that it is an additional cost.

Friends_and_family Family