Name: Woodspring Suites San Antonio South
Address: 7958 Interstate 35 Access Road, San Antonio, 78218, US

2/10

Poor

18 Jul 2026

Veronica

It was very dirty..I don’t know how they are open for business.

Partner

2/10

Poor

07 Jul 2026

Rebecca

Checked in. We noticed roaches and had to leave around 11pm. There was an infestation. Contacted Expedia have yet to get my refund back. Office staff “Veronica” said we couldn’t get refund thru them. Expedia struggles to get in contact with front office to confirm situation.

4/10

Poor

05 Jul 2026

Luis

I booked for two nights, but I could only stay one. We couldn't stay the second night because of the cockroaches everywhere. My family and I decided to leave. The place felt so dirty, the beds were as hard as stone and smelled like storage. Reception closes early, and there's only a phone number for assistance, but there's no service at all. No extra towels, no coffee, and the hallways smelled like cigarettes. In short, I would never stay here again. I'm contacting Expedia for a refund, and the hotel isn't answering the phone to validate it. I've already made two attempts, and the hotel staff still hasn't responded. I don't recommend anyone stay here, and I don't know how Expedia has this hotel listed in their options.

8/10

Excellent

02 Jul 2026

Emerson l da

maintenance need be better.

2/10

Poor

21 Jun 2026

Ashanti

Roach infested, dirty, hairy and rundown. Really disappointed in this booking.

Self

2/10

Poor

01 Jun 2026

Jolene

The rooms are infested with roaches. The only thing they offered was to end my stay early and gave me bug spray. I also had to call the cops because I had a random man banging on my door at 3am, the staff didn’t care and just said oh well basically. The sheets on my bed were dirty when I got there. I was there for a month and the wifi didn’t work the whole time. The gate to get into the parking lot was also broken almost my whole stay and if they didn’t have the gate left open we had to park in the tiny visitor parking lot and hope there was space and hope you don’t get towed since they say if guests park in the visitor parking lot they will be towed.

Self

6/10

Pleasant

16 May 2026

Susana

Parking

Partner

8/10

Excellent

06 May 2026

Jose

Easy access

10/10

Exceptional

01 May 2026

Elizabeth

It's very reasonable and efficient.

Partner

8/10

Excellent

27 Apr 2026

Dalila

Pool was not working

Family_with_children

2/10

Poor

25 Apr 2026

Lisa

Dirty and nasty bed sheets and towels 😡. !!!

Family

10/10

Exceptional

25 Apr 2026

Angela

The weather was cold and rainy the parking was good due to them having gated parking and required a room key to get into the lot. The rooms could use upgrades and all accessible rooms should be on the first floor. Myself and father in law are disabled and both rooms were on the top floor. Mind you I use a walker and he uses a wheelchair. My question is how would we get down 3 flights of stairs if the elevator went out or if there was an emergency like a fire? That would be extremely hard to do. Staff needs better training at check in the receptionist had no clue what he was doing. Couldn’t find our reservations and it took about 10 mins to get checked in. Woodsprings do better please

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Sandra

Customer service was excellent from one certain hispanic gentleman.

Pet

6/10

Pleasant

18 Apr 2026

Cesar

Clean rooms, more channels tv Netflix,

Self

8/10

Excellent

04 Apr 2026

Christopher

The staff was very helpful and nice. The place was clean, but I still getting them to clean after we were there for a couple days.

Partner

2/10

Poor

23 Mar 2026

Selina

Parking did not feel safe , only one elevator was working , door to enter hotel in the back was broken so didn’t need the key card anybody could walk in , the hallway to our room smelled horrible, the fire alarm went off and we were not advised if it was an accident or something else , booked for three nights did not even stay there 4 hours , tried to leave the key with front office nobody was on staff , it was late and the weather was bad so did not wait long to see if someone would return waited about 5 min

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Miguel a

San

4/10

Poor

11 Mar 2026

Zachary

Frustrating when i got there no body was at the front desk i arrived around 10. I called the number. The lady came down to the front desk and told me that next time the the front desk closes at 4pm on sundays and the rest of the week it closes at 8pm. And other things happen. So i dont recommend that place. And it pretty rundown.

Family

2/10

Poor

25 Feb 2026

Jose

I couldn’t stay there the place is infested with cockroaches and really really dirty

Self

10/10

Exceptional

15 Feb 2026

Nesto ismael

Great place to stay. Manager Jose is super friendly and the housekeepers are amazing

10/10

Exceptional

06 Feb 2026

William

Great stay

10/10

Exceptional

06 Feb 2026

William

Great stay

10/10

Exceptional

06 Feb 2026

William

Great stay

2/10

Poor

01 Feb 2026

Gloria

Room was awful

Self

10/10

Exceptional

28 Jan 2026

Maria

Room was spotless and staff was helpful

10/10

Exceptional

23 Jan 2026

Nesto ismael

Very friendly people and very helpful tool

10/10

Exceptional

18 Jan 2026

Michael

Great

10/10

Exceptional

17 Jan 2026

Yvonne

The room was very clean Veronica was the one who check me in. She is very friendly and very helpful. I look forward to my next stay.

10/10

Exceptional

14 Jan 2026

Juan Jose

Room was clean, and the staff was great

Self

2/10

Poor

10 Jan 2026

Shemeka

Never checked in when I arrived no one was at the front desk I called the number no one ever answered I was coming from out of town and ready to relax after a long drive with my 3 children only to have to search for another hotel at 10pm at night finally checked in another one at 11:30

2/10

Poor

29 Dec 2025

Lauren

i rented a room from dec 1-dec 22 and they gave me a room on the 4th floor which was rm 431 it was towards the end of the hall and me being african american i though it kind of racist to put me towards the end of the hallway,

It was extremly loud to stay in and sleep in the room bc it is by a major highway which they did not list on the site, it wasn't loud the first couple of days but towards the end of the week it started to get loud with the cars on the HIGHWAY, it also is not much to walk to nearby, there is a bus stop outside of motel 6 which is next door bu the service road is extremely busy and a lot of cars drive by very fast so you have to stay up and be alert when catching the bus out there

if you walk to circle k up the street you have to be alert when walking bc the cars drive fast in the area and it is not well lit on the sidewalk

also it is not friendly for delivery drivers they cannot deliver to your room which a lot of people expect delivery drivers to be able to do when someone orders in a hotel

there is NOT ANY GATHERING SPACE OUTSIDE for others to eat or get fresh air i.e. picnic tables

there are also A LOT OF SINGLE MOTHERS WITH INFANT AND TODDLER KIDS which i did not expect, there is no where on the property for the kids to play

they did switch my rm when i did a second booing and complained about the noise nd i stayed in rm 309 bu the young girl with a infant they have staying in rm 308 begs and is loud i would not recommend staying by her

10/10

Exceptional

28 Dec 2025

richard

It’s been an amazing stay so far and I’ll recommend this one to friends.. The workers have been amazing people and real helpful with what I needed..

Business Self

10/10

Exceptional

27 Dec 2025

Alexander

Love staying here when I want to get a break from the ranch. Staff is always nice and friendly!

Business_and_leisure Family

4/10

Poor

14 Dec 2025

VALDEMAR

Check in was good and Great customer service....
On the on the other the hand I had a gift card that would cover the whole room and it asked me to pay $4 for an insurance plan checking my card information and was chargec the full amount to my debit card instead of the coupon

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Miguel

Very good

4/10

Poor

14 Nov 2025

Linda

I came into San Antonio for my grand-daughter’s Air Force graduation. When arrived to room it was definitely not what the pictures looked like. Refrigerator was rusty on outside, small kitchenette however no utensils, no pots or pans. The bed was a platt form bed that was very uncomfortable, not to mention the door did not shut unless you pulled up on it. Was able to get another room upstairs that was not much better, 3rd floor, elevator was broken the front desk lady that changed the room was helpful at the moment as she is taking us to two different floors to look at rooms explained the elevator had to be hit or pushed on to make it work. The second day there when we got back from base the elevator had a sign stating did not work. Ask front desk for more towels my husband was told after walking down 3 flights of stairs that he had to bring the other towels down first. All that was said to us was they were under new management and the place was going under construction I laughed. Nice way to cover things never saw one repair taking place. This was definitely not the experience far as a hotel I wanted to experience while here in San Antonio for such a great event.

Partner

8/10

Excellent

05 Nov 2025

Jesus

Great

Leisure Partner

4/10

Poor

04 Nov 2025

Montanesha

The room was not necessarily dirty but it just was not up to part. The refrigerator was very old and had rust all over the front, from top to bottom. The microwave was very old. The tub in the bathroom had a piece missing from it, which also had that old rust on it. Sink in bathroom was some what coming apart. Defiantly wasn’t comfortable bathing. The smoke alarm also went off early the next morning. I would return. The hotel defiantly needs to be updated. In there were barely any channels to watch on tv.

2/10

Poor

27 Oct 2025

Nathen

They didn’t help

4/10

Poor

26 Oct 2025

Aaron

If you arrive after hours, they do not Mann the lobby desk overnight. Secondly if you leave your room key in the room when you’re checking out, you can’t get out of the gate and have to have the lobby. Let you into the gated fence. I understand the safety concerns, but we might need to think through better ways to do that because how am I supposed to use my key to get into after I’ve already checked out unless I’m keeping the key and I don’t wanna do that. It’s just weird

Business

2/10

Poor

19 Oct 2025

Arturo

Nothing.

2/10

Poor

11 Oct 2025

Jayro

Cockroaches in the room,bugs on the beds ,dirty and sticky floor on room

Leisure Family_with_children

4/10

Poor

06 Oct 2025

Marisol

it stinked really. bad and there was roaches and hair and omg horrible !

Business Family

2/10

Poor

05 Oct 2025

Angela

Terrible service., NOT RECOMMENDED. Check in hours 3:00 pm to 2:00 am ,I was there at 1:00 am trying to check in and nobody was there. Trying to call and they never answered. And they charged me anyway!!!

Family

10/10

Exceptional

26 Sep 2025

Vincent

Good place

Business

2/10

Poor

30 Aug 2025

Gina

It's clean inside the room but very bad service the staff are very rude tje beds are bad the ac doesn't work.

Leisure Family

2/10

Poor

23 Aug 2025

ISRAEL

The hotel is old and dirty it has a humid smell and everything is old and dirty.

Business Family_with_children

6/10

Pleasant

17 Aug 2025

Summer

It was comfortable and cozy, the front desk staff was a bit rude, because we couldn't get the room door open. But it was resolved.

10/10

Exceptional

01 Aug 2025

Roger

Good

6/10

Pleasant

26 Jul 2025

Yankain

Decent for the price.

Business Self

8/10

Excellent

22 Jul 2025

homero

Smell to cigarettes the room

10/10

Exceptional

13 Jul 2025

Felipe

Todo bien esta calmado y seguro

10/10

Exceptional

03 Jul 2025

Belle

Todo bien limpio un ambiente agradable mi carro estuvo bien asegurado no paso nada malo no uvo ruido un ambiente tranquilo.

2/10

Poor

16 Jun 2025

Robert Rene

Rented a room for a 21 and older event. Took a Lyft all the way downtown just to notice that I did not have my ID. Had to go all the way back and was stopped by Destiny on the way in. She stated “I think I kept your ID, I have a bad habit of doing that.” I was in my room for at least an hour before I left. She did not call my room or bring it up to me. Tried to talk to the manager Jose the next day and inform him that his employee was incompetent but he was apparently too busy to talk to me. Made his other employee tell me that it was just a mistake on Destiny’s end. Do not stay here ever. They do not care about their guests.

Friends_and_family Family

2/10

Poor

15 Jun 2025

Jose luis

Commode didn’t work there was black mold on the restroom ceiling, hair in the shower wouldn’t recommend or stay there ever again.

Friends_and_family Family

6/10

Pleasant

08 Jun 2025

Sandy

after staying 7 nights still NO ACCESS CODES for WIFI, towels not exchanged, bed linens not exchanged, small gate does not open with card, I called 36 hours ahead to cancel the last night and was told I would not get refund. I found several roaches after day 5 in the room.

Business

6/10

Pleasant

08 Jun 2025

Sandy

No wifi ACCESS CODES ,

Business

6/10

Pleasant

08 Jun 2025

Sandy

ok.

Business

2/10

Poor

30 May 2025

Della

It’s was horrible. NO COFFEE!!! Beds & pillows were like cardboard. Rude desk people. No way to cook anything yet it had a couple burners. Worst hotel I’ve ever been in.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Renato

Great place

10/10

Exceptional

15 May 2025

Adrian

Great customer service

2/10

Poor

15 May 2025

Tatiana J

....

.

8/10

Excellent

12 May 2025

Hugo A

Old

10/10

Exceptional

04 May 2025

Maria

Safe and quiet

Business Partner

4/10

Poor

01 May 2025

Alexis

The staff came in at midnight no knock or warning ! Very unprofessional even stopped by twice in the morning to ask if we were going to extend our stay early morning way before check out time! Mind you we were asleep with an infant!

Family_with_children

10/10

Exceptional

18 Apr 2025

Verified traveler

Fair for the price, everything works

Partner

2/10

Poor

23 Mar 2025

Lance

Terrible night service. The lady acted loke she was the owner and room was roach infested

10/10

Exceptional

22 Mar 2025

Jye

Friendly Staff

Staff was very friendly! It appears they are working very hard for guests to have a good stay. It was mostly clean, but there are a very stains that should be addressed. Also, most things are in working order, but the walking gate from outside the fence to the front door was not working.

Self

6/10

Pleasant

18 Mar 2025

Lorraine L

That toiletry was broken couldn’t flush they came to check it out come to find out it was still non function

Business Family

6/10

Pleasant

16 Mar 2025

norma

The room had a horrible odor and so did the hallways. The microwave oven did not function. The beds were not comfortable and housekeeping did not clean our room or give us fresh towels. I will not stay there again.

4/10

Poor

13 Mar 2025

Omar

Stayed here 4 nights and they were not good. The hallways stank, the beds were uncomfortable and made alot of noise when moving, the people on the room on top of us made so much noise running around that we had a hard time sleeping, the floor in our room was sticky, the water at the shower kept switching between hot/cold every couple of seconds, our room was right next to the expressway and we heard traffic all night,Overall the stay was not good.

Business

10/10

Exceptional

13 Mar 2025

Monica

Nice

Business_and_leisure Family_with_children

4/10

Poor

11 Mar 2025

Maribel

We were given a room that the door didn't close not unless it was force to close. My husband had to push the latch to force the door to close and he cut his finger. I reported the incident to front office. I asked for a few band aid because the bleeding won't stop and asked to change rooms.

Friends_and_family Family

10/10

Exceptional

01 Mar 2025

Ashley

Good

Leisure Pet

10/10

Exceptional

23 Feb 2025

Miguel

Good

2/10

Poor

13 Feb 2025

Alina

I want my money back

Business Family

2/10

Poor

24 Jan 2025

Ahbeni

Never again, but thank you John!

John at the front desk was amazing. We switch room 3 times, because the first room had toilet and shower issues. The second room had legit bed bugs crawling in the floors when we turned the lights on. Very uncomfortable stay. Would not stay and woodsuites again. The halls smelt like dogs and cigs. The hotel is very run down. But John was amazing and helped us through it all. Very good employee but just a horrible building.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2025

David

Maid-service 😇

10/10

Exceptional

07 Jan 2025

Edgar

Muy amable el personal
Muy limpio los cuartos
Muy seguro el parking

6/10

Pleasant

02 Jan 2025

Kenny

Unfortunately found few bugs in the room I stayed in. Tv wasn’t working which I call reception and they said they would take a few mins to assist us. An hour went by ..called again and apologized they forgot but would be there in a min. Never came.

Business Partner

6/10

Pleasant

02 Jan 2025

Rosemary

We seen many roaches in the room. Wasn’t very clean.

Friends_and_family Family

6/10

Pleasant

31 Dec 2024

Betty

Facility needs to be exterminate. Baby roaches in room.

Leisure Self

2/10

Poor

30 Dec 2024

George

Roach infested dump! Don't stay here.

This hotel is disgusting! It was dirty there were roaches everywhere and it smelled horrible.
I opened the refrigerator and there were roaches inside and a crushed Roach in the door, I would not recommend this hotel to anyone I wish I could get my money back.

Friends_and_family Friends

2/10

Poor

22 Dec 2024

isabela

No front desk attending

Leisure Family

6/10

Pleasant

13 Dec 2024

Aimee

Room floor was dirty with old hair ties, hair and dirt in bath tub, bathroom vent full of dust. Toilet was clogged when got in room good thing we only needed the room a few hours to sleep for the night and my little is still in diapers. Fence Gate to get into parking lot not working so had to use drive thru gate to walk to gated parking lot.

Leisure Family_with_children

10/10

Exceptional

12 Dec 2024

Basker

Good

Leisure Family_with_children

10/10

Exceptional

05 Dec 2024

Adrian

It was a good stay

8/10

Excellent

30 Nov 2024

Carolina

After visiting family resting place right price

We only stay one night after visiting family, but for the price it was right. Is a good condition place.

Friends_and_family Family

10/10

Exceptional

15 Nov 2024

Adrian

💯

Business

10/10

Exceptional

10 Nov 2024

Hugo

Everything was great

Friends

10/10

Exceptional

30 Oct 2024

Manuel

People were great

Leisure Self

2/10

Poor

28 Oct 2024

Jonathan

Save your money

The hotels were all booked for a huge festival. I chose this hotel and the hotel smelled as soon as we entered to check in. The room was dirty and smelled like cigarettes. The bed had a long hair in, however the cleaning lady was nice enough to give us a fresh sheet for the bed. After Lysoling the whole room the stench of cigarettes was still there. After spending one night there and packing up we even saw a roach. Needless to say we will not stay there again.

Friends_and_family Family

4/10

Poor

27 Oct 2024

Carlos

No toiletries, rouches in the room, elevator did not work all the time and had to use stairs, and checking out was not easy.

Leisure Self

6/10

Pleasant

23 Oct 2024

Leonor

Average stay. Nothing great at all.

The stay was very average. Many problems in the rooms.
Faucets were broken, couldn't take a bath as the faucet was set to shower and could not release. Air conditioner was cool and not cold.

Partner

4/10

Poor

03 Oct 2024

Sofia

Había cucarachas en la habitación . Además que tardaron demasiado en darnos la habitación. La necesitábamos rápido llegamos 12 am después de manejar 16 horas y tardaron 40 minutos en entregarnos la habitación

Family

8/10

Excellent

22 Sep 2024

Linda

Stay was good. Property was ok.

Leisure Partner

6/10

Pleasant

21 Sep 2024

Amaris

I was skeptical about staying here because of the reviews about roaches and the reviews were correct….there were in fact small roaches in our room. I saw 2 immediately upon arrival near the bed and several in the restroom. Otherwise seemed fairly clean and staff was nice. Also no hand soap for washing hands, only a small shampoo bottle

Leisure Partner

2/10

Poor

10 Sep 2024

Jennifer

We had a horrible experience.
First room didn't have a working toilet or tv. We got moved, 2nd room was good at first, saw a tiny roach in the bathroom, didnt think anything of it. When getting ready to go to bed we saw another roach and a bigger one at that on the head board of the bed. Then another one. Went to complain and all she wanted to do was spay medicine and not move us. Ummm, no. We got moved rooms and on another floor at that and there were roaches in there as well. We went to complain again and the lady called her boss and had her on speaker. She told me we were not a good fit for them and that she was going to give me a refund and we had to leave. This was at 11:30pm. We we're so frustrated and upset. She even told me that she would call the cops on us if we didnt go. The worst experience and hotel we have ever stayed in.

Leisure Partner

6/10

Pleasant

02 Sep 2024

Jonathan

The lobby area was hot as well as the elevator, there were holes in the walls, and roaches crawling around the room.

Leisure Family_with_children

6/10

Pleasant

23 Aug 2024

Jose

Hotel felt more like an apartment complex rather than a hotel, front desk reception was super friendly. Rooms were clean.

Would recommend if you’re seeking an extended stay. As they do provide stove, refrigerator, etc.

Leisure Family