Name: Days Inn by Wyndham San Antonio at Palo Alto
Address: 9403 Poteet Jourdanton Freeway, San Antonio, 78224, US

2/10

Poor

20 Jul 2026

mona

We did not stay at the hotel because of the terrible customer service and the extremely dirty conditions. Although the front desk checked us in, she was rude, had a very unprofessional attitude, and charged us unexpected extra fees. We gave our card believing it was required, but after seeing the condition of the hotel and how we were treated, we left immediately without ever using the room.

Family_with_children

4/10

Poor

17 Jul 2026

Anastasia

Mold in the restroom that they later covered up with paint. Roaches in hall ways

Family_with_children

4/10

Poor

11 Jul 2026

Nydia

Necesita remodelación urgente

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Dan

Good service

8/10

Excellent

03 Jul 2026

Godfrey

The manager, Dilip, is extraordinarily in customer service. He is so helpful.

Self

2/10

Poor

02 Jul 2026

Kristen

Rude, dirty, and sketchy are the three best words to describe this place.

Family_with_children

10/10

Exceptional

30 Jun 2026

RobertLee

I really liked the quietness.

The breakfast very basic.

The staff was amazing.

Self

4/10

Poor

29 Jun 2026

Cheyenne

You get what you pay for. Room and building was musty everything was stained and smelled like old towels left wet. The mini fridge was leaking on the carpet so there was a black stain where it was just constantly wet next to it. When I got to my room someone’s leftovers were still in the fridge. The pool was semi clean enough for us to get in but for sure needed some attention. I wouldn’t got back even for the price.

Family_with_children

8/10

Excellent

26 Jun 2026

Travis

The room for the price was great. It was clean enough and I would stay again.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Julia

We enjoyed our stay here. We were very comfortable.

Family

10/10

Exceptional

25 May 2026

Francisco Jesús

excelent service

Family_with_children

8/10

Excellent

17 May 2026

Somer

Nice friendly staff, very clean rooms, air conditioning works great, comfy and clean beds, great shower pressure. The building needs some work, like walls peeling, some appliances not completely sealed and little thinks like.
But overall great place to stay!

Friends_and_family Family

8/10

Excellent

11 May 2026

Consuelo

Like the stay and the room was rommy

10/10

Exceptional

30 Apr 2026

Albert

Room was cleaned staff was excellent would recommend to anybody and definitely would stay again

Self

10/10

Exceptional

15 Apr 2026

Michelot

Yes easy

4/10

Poor

13 Apr 2026

Leticia

If you plan to arrive late not a great experience. Hotel is well secured. You can’t get to the front desk to ck in. I finally noticed a sign on a window that states ring bell for late night ck in. No reply for 15 mins. I recalled the number that I had called about 6 pm to let them know I was arriving late person said no problem we will be here. Same person answer in a groggy voice I told them I was there and had rung the bell and no answer. Barely opened the

2/10

Poor

24 Mar 2026

Ilyashussain

We stayed at Days Inn by Wyndham San Antonio and had a very disappointing and upsetting experience.
They advertise free breakfast, but both mornings the options were either unavailable or not refilled. On the first day, we were told they were out of bread. On the second day, by 8:45 AM, there was almost nothing left. When we requested a refill, the lady manager was extremely rude and unhelpful.
We are a family of 2 adults and 2 kids. I took a small portion—one bowl of cereal, three pancakes, and some juice—but the cereal quality was very poor. My child couldn’t eat it, so we threw the cereal in the dustbin. The manager then came, picked it up from the trash, and confronted us aggressively, questioning why we threw it away. She started accusing us, saying this is “not charity, this is a business,” and began threatening to charge us $20 for breakfast.
The situation escalated quickly. She raised her voice, continued accusing us unfairly, and then told us to vacate the property, saying it was “her property.” This behavior was completely unprofessional, disrespectful, and humiliating—especially in front of other guests, who were also being treated poorly.
Additionally, the room conditions were unacceptable. The bathroom had mold, and the carpet was stained and appeared very old, which made the stay uncomfortable and concerning for hygiene.
We had to pack our belongings and leave immediately, which completely ruined our vacation. Although Expedia refunded one night, we still had to

Family_with_children

2/10

Poor

23 Mar 2026

SUGANYA

Worst hotel in my life..Terrible experience..not clean..no hot water, slippery bath tub,peeling walls, old towels..worst breakfast(no items) and staff in the breakfast area, very few channels in the TV, broken plug points..I don’t recommend to stay at this place

Family_with_children

2/10

Poor

19 Mar 2026

Alfred Robert Jr

Disgusting, appears to never be cleaned. They let a couple into our room at 1am assuming there wasn't anyone in our room. Do not stay here!

Business

4/10

Poor

08 Mar 2026

Ruben

The parking lot was pretty much full with big trucks and cones that made driving hard and parking even harder. The lady that checked me in seemed mad and never smiled. She would look at her screen and ask me questions while facing away from me. That made it hard to hear and upset her. The room looked old and kinda smelled. The couch cushions were looked so old and over used. I didn't want to sit on it. The sheets were not clean which was given away by their odor. The bathroom only had a half used roll of tp and the shower was dripping water and had obvious mold. I'm never staying there again.

Self

8/10

Excellent

08 Mar 2026

Alma

Gracias por su atención

4/10

Poor

02 Mar 2026

Scott

The room was in a state of disrepair and there was a lot of mold in the bathroom all over the ceiling and caulk joints of the shower. Duct tape holding tiles and carpet, no bag for the dirty ice bucket, etc.

8/10

Excellent

01 Mar 2026

Gary

The room was clean, needed some maintenance but we had a pleasant day. The staff was terrific. I would rate them 10.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Robert

It may not be the fanciest hotel but the rooms are good for a great price and the staff is just awesome

Self

10/10

Exceptional

06 Feb 2026

angelia

Have been staying here for a few months for work. The owners and staff are great. Room is good as well.

Business Self

2/10

Poor

31 Dec 2025

Andrea

The staff was very rude. Hotel was a little creepy.

Leisure Family

2/10

Poor

26 Dec 2025

Chris

Bought my dad a room and had to go through a lot of hoops in order for him to just check in it was online and it should be quick and simple instead I had to buy another room because I accidentally reserved a room for Sunday but I meant for Friday and I can’t even get my refund

10/10

Exceptional

13 Dec 2025

Lina Servando

Ac needed work

Partner

8/10

Excellent

13 Dec 2025

Elmer

Many thanks for everything.

10/10

Exceptional

04 Dec 2025

Adelina

Bed was comfortable and the room was clean

Partner

6/10

Pleasant

01 Dec 2025

Ricardo

Remember when renting cheap you get what you pay for. If i were traveling alone and didn't care as long as the place was clean and cheap. This was the place.i had no bad experience here. Looks like the place may have been just bought. But it needs work on the outside and the inside of the building and rooms. Do not expect 5 stars from a cheap place. But i had no issues with my room or service when i needed. My room was clean, the service when needed was good. Looked like a mom and pop running the place. The place needs some tlc that's all.

Leisure Family

10/10

Exceptional

28 Nov 2025

Jose

Room was ok i have no complaints

Partner

10/10

Exceptional

26 Nov 2025

MARY

Nice

4/10

Poor

24 Nov 2025

BEATRICE

The room and bathroom are antiquated and need repair. The door leading to parking lot was not locked during night entry which made us feel somewhat unsafe.
The staff was cordial and helpful.

Business_and_leisure Partner

4/10

Poor

22 Nov 2025

Wanda

Didn't eat continental breakfast. The selections were poor, and didn't look fresh. The area where the food items were did not look clean.

Friends_and_family Family

4/10

Poor

16 Oct 2025

ROSALVA

Love seat cushion was torn....blow dryer was broken

10/10

Exceptional

13 Oct 2025

Bryan

The interior of the room was clean and the property staff were courteous.

Leisure Family

2/10

Poor

10 Oct 2025

Alicia

Multiple stains on carpet and walls, stuffy room, window was wide open causing flying insects to enter the room, and an unsafe environment. We left and checked out 30 minutes upon arriving and checked out of our room.

6/10

Pleasant

08 Oct 2025

Ruben

.

Business_and_leisure Partner

10/10

Exceptional

07 Oct 2025

Semilla

The room was a bit dated, but the bed was really comfortable and the room was clean. The hotel was quiet at night and felt safe.

Friends_and_family Family

2/10

Poor

16 Sep 2025

Carlos

They are asking 100 dollar deposits cash

4/10

Poor

14 Sep 2025

Aide

LLEGAMOS A CHECK IN A LAS 1am y tocamos y tocamos el tinbre y no salian, después de un tiempo sale una mujer( indu) por una ventana como molesta.
En segunda las almohadas no estan co fortables y teniaN mal olor Y el cuarto TAMBIÉN ya q llegamos y el aire estaba apagado!
SIEMPRE DEBE ESTAR PRENDIDO EL A/C POR ESTA CONDICION

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Jeannette

Clean

6/10

Pleasant

26 Aug 2025

Iquo

The hotel is neat and quiet. It has obviously seen better days, property is old and their breakfast is rather sparse. But the staff are quite nice and polite.

2/10

Poor

20 Jul 2025

Simone

Ghetto

10/10

Exceptional

15 Jul 2025

Isidro

Good hotel.

2/10

Poor

10 Jul 2025

Olga V

I wasn’t happy with service another guest had to open the door because the receptionist was nowhere near to open the door. We arrived around 11p.m.
The rooms smelled the bathroom curtain dirty the tub was extremely slippery like if it wasn’t clean bathroom lights wasn’t functioning

Business Family

4/10

Poor

09 Jul 2025

Marisol

Property area is dark not enough lighting and room not clean and not enough amenities

Leisure Family

4/10

Poor

06 Jul 2025

Nicole

Staff is amazing. Room is ok,

2/10

Poor

05 Jul 2025

Rhonda

Not worthy of being on hotels.com

Very bare minimum Top lock on our door was broken and unusable. No breakfast was available. Coffee pot was empty in lobby and was reluctantly offered to be refilled. No a/c in hallways, very warm. Carpets worn at doorways and covered with red tape. Very sketchy unsafe neighborhood. No working lights in two of three lamps available in room. Sure better get our $50 refunded!

Partner

8/10

Excellent

04 Jul 2025

John

Limited lighting, no towels in the bathroom, and the tub was slippery.

Business Family

2/10

Poor

29 Jun 2025

David

Terrible service. We had to wait for the front desk clerk to finish smoking before we could get our receipt. The hotel smells awful, and the rooms are hot and humid.

Business Family

2/10

Poor

25 Jun 2025

James

I’d sleep under a bridge before staying here!

Staff was not friendly nor unfriendly, cold is the best word to use. The property: needs health inspection and to be shut down. The condition left me questioning hotels.com. I’m very weary of how they are still in operation.

Business

8/10

Excellent

21 Jun 2025

Sam

Nice locations, nice price, room is a good size, they should do better in providing complete breakfast choices and not just bread, flakes and waffles with no eggs included.

2/10

Poor

09 Jun 2025

Hans

Staff was abrasive. No AC in anywhere but the rooms. Roaches around front desk and breakfast area. Pillows stained and half the size of normal (square). Breakfast was extremely lacking and only enough food for about 6 people. Mold in the bathroom. Stains everywhere.

Unable to upload pictures. I'll put them on Google maps.

Leisure Self

10/10

Exceptional

07 Jun 2025

Lorraine

I love itvery awesome people and clean love the pool

Friends_and_family Family

2/10

Poor

07 Jun 2025

James

DON'T GO HERE

I think this may have been the worst hotel I've ever stayed at. I've stayed at this hotel twice now and both times were a nightmare.
My first stay the shower curtain rod was attached to the wall by one screw and I felt like it was going to fall at any point.

My second stay, anything that could go wrong went wrong. The door would not fully close and both locks were broken. When I alerted hotel staff, they asked me to give them my schedule for the next day so they could find time to \"take a grinder to the door\" and fix it. Past that, the TV was broken, the couch cushions were torn up, and the bathroom fan would make the most horrible noise and was stuck which is a major fire hazard.

I don't think I'd tell my worst enemy to stay here. The staff themselves were for the most part nice but one member of staff knocked on my door to fix the TV at 10pm when I hadn't even found that issue yet. This likely means they knowingly gave me a room with a broken TV. The next morning when I told them the rest of the issues, an older woman came up from behind me and started yelling at me and refused to let me change rooms.

Do yourself a favor and go a block down the road to the Best Western or somewhere else if you need to stay in the area.

Self

6/10

Pleasant

29 May 2025

Shannon

There were children who kept opening and slamming the adjoining room door, I I asked the front desk if I could move to another room and they told me I could not but they would speak to the people in the room next to us. Don't know if they actually did or not because we still heard the door slamming up your more times and the baby crying till the morning. The walls are super thin. The so-called breakfast was not ready until 2 hours later then the supposed start time. The little refrigerator did not work, it had ice built up in it. There was red duct tape over a hole in the bathroom. I would not be going back. Was not even offered a discount

Leisure Partner

2/10

Poor

16 May 2025

Reyes

Never again

The room was in very bad condition the bathroom had mold on it it was paint missing throughout the room it was awesome on the headboard of the bed stuck to it the floor was dirty.

Partner

8/10

Excellent

17 Apr 2025

Eric

Staff is nice

Leisure Partner

4/10

Poor

06 Apr 2025

Angel

The room floor was dirty with stains. The wall outlets
did not work. The toliet was loose when you sit down

Leisure Partner

2/10

Poor

05 Apr 2025

Nathaniel

Bathroom had black mold in it, common areas were dirty and need significant remodeling. Area around hotel was dirty.

Leisure Self

4/10

Poor

02 Apr 2025

Earll

The room had carpet stains, stains on the furniture, no clock, a pcv pipe for the shower curtain rod. There was a back door that remains unlocked. I have pictures that I can share. Photos in the advertisement have to be old. For some this might be OK, but it was out of my comfort zone.

Business Self

10/10

Exceptional

30 Mar 2025

john

wry good place

Business

2/10

Poor

21 Mar 2025

Victoria

Trash

Friends_and_family Family

2/10

Poor

16 Mar 2025

Oluwatosin

I could not stay in this hotel with my kids. The room was dirty and walls shows traces of bugs killed. The box under the bed was torn with roaches and signs of bedbugs.

I requested a change of room and the available room was in a worse state. Eventually left with the worst experience

Family_with_children

4/10

Poor

27 Feb 2025

Mario

Hotel is not high end but from my experience of these hotels they used to be nice well maintained and free breakfast was way better (even though free breakfast is not high end. First of the area is not bad, hotel is small, complimentary breakfast was a waffle maker and a jar of juice and some small muffins, soda machine that doesn’t work, and a snack machine, other than that the rooms need updating, the room looks like it has furniture and bedding items were left outside for over 4 full seasons, mold in the shower all on the ceiling, stingy on soap supplies and other items needed for a stay. Price can’t complain but a bad experience for being a first out of state

Business Partner

6/10

Pleasant

06 Feb 2025

Brad

Front desk guy was great.. tried hard....but was doing a lot himself.. Lack of other staff..

10/10

Exceptional

19 Jan 2025

Fermin

There was a lotería of noise upstairs

2/10

Poor

19 Jan 2025

Brian

Horrible place to Stay!!

Terrible stay will never come back again.

Business

4/10

Poor

03 Jan 2025

Thomas

They need to upgrade furniture

Staff wa friendly and it looked as if there were recent renovations. However, the couch in the room was dirty and worn out - it looked like a trash item from the side of the road. The room phone was inoperable.

Partner

8/10

Excellent

24 Dec 2024

V.A.N.

Overall fine. Getting to it is a little odd.

Leisure Family

4/10

Poor

19 Dec 2024

Verified traveler

Upon arrival the rude clerk hassled me for my credit card because she said I needed to pay a $50 deposit. I informed her that my credit card information was provided in advance via a text message link sent to me the previous day by the hotel. They never charged the card for $50 but I wondered what the point of the pre-check-in procedure was the day before?
There were no towels in the room, so we had to go ask for those. The laminate flooring was cracked up so bad you had to be careful not to injure your feet. Both rear entrances had broken locks so no hotel key was required
to get in the building. Anybody off the street could enter, however they would probably be deterred by the big pile of pigeon crap on the ground in front of the door. The pigeons were allowed to use the satellite dish to roost right over the door and crap right down on you passing through! The rear gate entrance to the parking lot was locked up, I'm guessing an attempt to stop your car from getting broken into? The place is in pretty run down area.

Leisure Friends

6/10

Pleasant

09 Dec 2024

Elizabeth

The property needs a lot of maintenance. Broken shower curtain rods. Microwaves don’t work in the room.

10/10

Exceptional

08 Dec 2024

Jesus

It’s quiet

Leisure Self

8/10

Excellent

06 Dec 2024

Carlos

Decent place and great staff

Front desk was excellent. Very helpful and friendly. Thank u guys.

Partner

10/10

Exceptional

01 Dec 2024

Zeke

Every one was friendly!

Leisure

2/10

Poor

19 Nov 2024

David

The Manager and his wife are incredibly rude. Dilip Patel is the GM. I booked my room through Expedia but the manager would not allow me to stay there. He wanted a $50 deposit and only on a credit card. I didn't see this policy on the website. As I was questioning Mr Patel on why he couldn't accept cash or check for deposit, his wife started screaming at me. I really don't believe they are trustworthy. I had to leave after he denied me a room I had already paid for.

Business_and_leisure

2/10

Poor

17 Nov 2024

phuong

Booked 4 nights for my work crew, but it the room were so dirty that they were only willing to stay for one night. I had to book somewhere else and took a loss for three days.

Business

6/10

Pleasant

11 Nov 2024

Anthony

Have come to expect that with very inexpensive pricing will come a down grade in facility upkeep. Air conditioning worked, facility kept clean, quiet, linen updated daily, morning coffee and an on the cheap complimentary breakfast. Very adequate for my needs. Would stay here again

Business Self

8/10

Excellent

07 Nov 2024

Shawn

Property is in complete disrepair. External trash bins completely full and overflowing. Pool was not appealing at all. 2 Throw pillows on the bed instead of standard size pillows. Carpeting so dingy, good thing I don't wear white socks as a habit. Blackout curtains are a joke. Bathroom: door knob loosely installed backwards. Existing shower curtain may as well not exist. Water leaked through and onto floor which explains the rust around the toilet base. Shower curtain rod likely being held up by magic, huge gaping hole. Same as shower head, magic. As for the microwave, looks like too many cans of soup were nuked in there. Continental breakfast: stay safe and bring your own. Area was unkept cereal left on counters. Not looking forward to booking a room with Wyndham any time soon.

Business Partner

10/10

Exceptional

06 Nov 2024

Nicholous

Management was very welcoming and very friendly, they are very customer service oriented and take housepatality to the next level.verynice

Business_and_leisure Self

10/10

Exceptional

05 Nov 2024

Nicholous

I enjoyed my stay the staff is very friendly and welcoming to the guest.you can really tell that they take housepatality and customer service very seriously

Business_and_leisure Family

4/10

Poor

02 Nov 2024

Verified traveler

Check in was efficient and fast. There was no towels in our room. The window facing the parking lot was unlocked. We didn’t know until the next morning. Bathroom ceiling has black spots that look like mold. Bathroom door metallic frame has rust.

Friends_and_family Family

6/10

Pleasant

27 Oct 2024

Glendys

Bed wasn’t clean.

6/10

Pleasant

26 Oct 2024

Crystal

For the location its clean and quite. The staff is another story, rude and not helpful at all. They Ali’s require a $50 deposit

Self

10/10

Exceptional

22 Oct 2024

Adolfo

Very clean

Business Self

4/10

Poor

15 Oct 2024

Eva

We requested downstairs because husband had knee surgery and there was plenty vacancies downstairs and the front desk clerk was did not want to change our room and she was very rude about it.

Room had a funny smell. Air conditioner was off and room was hot at check in. Lights to bathroom didn't work and there were bugs in the room .

Partner

2/10

Poor

13 Oct 2024

Juan jose

I give this hotel a 1/10

The people at the front desk were being super rude. They gave us a room that was supposedly not smoking and when we entered the room smelled like cigarettes. The pillows had yellows stains on them. The sheets had hairs and there was cockroaches in the restroom and the shower was super dirty as well. It was an awful experience for me and my family.

Friends_and_family Family

8/10

Excellent

30 Sep 2024

Paul

Enjoy our stay and was so convenient for us too get around town. Will be back too stay here. Thank you for everything ❤️

Leisure Family

10/10

Exceptional

23 Sep 2024

Jacinto

I have been staying here for more than 2 years

Business Self

10/10

Exceptional

19 Sep 2024

Brent

Quick Stay

Just needed a place close by to my morning appointment and this worked perfectly for me. Staff at check in and check out were friendly and accommodating.

Business

10/10

Exceptional

14 Sep 2024

Oscar E

Very good

Friends_and_family Family

2/10

Poor

11 Sep 2024

Essi

The fridge was dirty
Microwave old dangerous to use
Cockroaches around

Friends_and_family Family

10/10

Exceptional

08 Sep 2024

ramon

Enjoyed our stay at Days Inn San Antonio Palo Alto

Leisure

8/10

Excellent

03 Sep 2024

Andelon

Convenient to freeway access, TV is 20 years old they need to upgrade

Family

10/10

Exceptional

01 Sep 2024

manuel

Very nice personnel. Fast and comfortable

2/10

Poor

24 Aug 2024

Dejah

The room we stayed in didn’t even have a lock for us to lock the door 😭. Don’t recommend if you are looking for somewhere to stay for more than one day.. but something quick and affordable.. this would be the option

Partner

2/10

Poor

30 Jul 2024

Jorge

The location not good, room looks with a lack of maintenance, smells humid, stolen items will never stay at a days inn again, want my money back

Leisure Family

2/10

Poor

28 Jul 2024

Craig Antonio Lugo,

Upon arrival, I inquired about an early check in. There were no vehicles at the property with the exception of the 2 staff vehicles. The young lady at the counter snapped back she could but she would have to charge me extra. I declined.
Once I returned at 2'ish to check in, another lady helped get me checked in.
As I was entering the side entrance with my bags, I noticed the pool gate had a cable lock around it. I assumed the pool was closed for some reason. When I entered the side door there was some sort of red sauce all over the floor and wall.
I made my way up to my room and it was very quiet. When I entered my room I found that the air was off. It was over 90 degrees and extremely humid. I immediately turned the air on and down.
The carpets were black everywhere. The love seat in the room had cigarette burns in it and was black as well. One of the cushions insides was exposed because the cover was torn open. Some of the lights didn't work and all of the outlets were all loose in their boxes.
The pillows on the bed were little like half pillows. Almost like cushions for a couch and they were folded up inside the full side pillow cases.
In the bathroom I found that the toilet was not seated correctly so it wobbled left and right when you sat on it. The stopper for the tub was stripped out and was up on the soap are of the shower and there was a big nasty looking hole in the wall behind the shower head. There was mold in the carpet around the mini fridge

Leisure Self