Name: Baymont by Wyndham Cartersville
Address: 11 Kent Drive, Galesburg, 30121, US

6/10

Pleasant

25 Jul 2026

Nagadhar

Dirty breakfast but room is good

4/10

Poor

17 Jul 2026

Benjamin

The smoke detector is inoperable. Bath towel is on its last leg . It was torn. TV is small .

4/10

Poor

15 Jul 2026

SYDNEY

Very conveniently located off the expressway. However hotel is very run down, the room carpets and bedding were stained and dirty. Looking.

Family

4/10

Poor

12 Jul 2026

TARA

Not in the best location, close to freeway exit and entrance. There were big truck stops beside and across road. Breakfast consisted of cereal and frozen waffles to cook in toaster.

Family

4/10

Poor

09 Jul 2026

Meng

If you decide to have Continental free breakfast you must go very early. There is not much things left, and they don’t stock up an hour before closing time.

Family_with_children

4/10

Poor

28 Jun 2026

Kelly

the best part of our recent stay at the Baymont was the helpful front desk staff. Everything else was awful...the first room we were in had dirty bed sheets and black mold in the bathroom, the second room had no hot water and more mold in the refrigerator, the third room was fine.
the swimming pool was not open, it was filthy and obviously hasn't been properly cared for. the lifting machines in the weight room were broken. the vending machines were out of order. there were fruit flies in the bagel bins at the breakfast bar and they did not have any tea bags for the hot water. the cleaning crew does not speak English, and always blocked the hallways with their carts and vacuum cleaner.
I wish I had not prepaid because we would have moved to a new hotel but I could not afford to lose almost $600.
the lady at the front desk was so incredibly kind and helpful, She is literally the only positive thing about the Baymont.

Family_with_children

2/10

Poor

26 Jun 2026

Sherri

I chose this hotel through Expedia because it appeared to be a clean, affordable place for my family to stay while traveling to my husband’s grandfather’s funeral. Unfortunately, it turned into one of the worst hotel experiences we’ve ever had.
After driving 10 hours, we arrived to a room that was filthy. There was a strong urine odor, visible mildew and mold, bugs, and a toilet that had crystallized urine running down the sides and covering the toilet seat lid. The room clearly had not been properly cleaned.
The room also had what appeared to be a serious safety issue. The smoke detector itself was missing from the ceiling, leaving only the mounting plate with the wiring connector visible. This immediately raised concerns about my family’s safety.
Things became even more disturbing after we returned to our room later. The toilet contained human waste that had not been flushed, and there were clothing items in the room that did not belong to anyone in my family. We reported our concerns immediately and asked for a refund so we could take our family somewhere clean and safe. We were told the owner refused to authorize any refund.
The advertised amenities were also disappointing. The pool was unavailable, and the advertised breakfast was not a hot breakfast but only prepackaged items that we chose not to eat.
I also booked this reservation through Expedia using the “Pay at Property” option. However, my credit card was charged before I arrived, even though my reservation clearly

Family_with_children

6/10

Pleasant

23 Jun 2026

Kathryn

Curtains, plugs and lights were broken

8/10

Excellent

23 Jun 2026

Stuart

For the price it was good compared to some of the more expensive motels.of course breakfast bar sucked and coffee tastes like warm brown water. Again what can one expect from an older motel.

2/10

Poor

22 Jun 2026

douglas

we got to the property at 2:20 am for a 2 night stay and when we got to the room there was hair all in the shower and on the bathroom counter. Then there was hair in the beds luckily we had our own blankets to put down. The ac wasn’t on so it was super hot and stuffy in the room the rest of the night. we checked out early saturday am and now the Baymont will not answer Expedia’s phone call to get our money back for 1 night. Although I booked through Expedia they should return my nights stay and go after Baymont for their money back. You should definitely drop Baymont from your hotels listing

Family_with_children

6/10

Pleasant

21 Jun 2026

Derrell

Fvbh

6/10

Pleasant

20 Jun 2026

Kathy

Staff was nice and helpful. Room had carpet stains.

Self

2/10

Poor

20 Jun 2026

Brad

Stay away

4/10

Poor

19 Jun 2026

ROBERT

Stayed here because of the proximity to where I needed to be for business. I generally don't complain but the place definitely needs updating. Check in and out the staff were nice enough, but the air conditioning seemed to be out on the 3rd floor corridor and the in room unit had to run at max and it didn't get that cool. Rooms are in need of updating as well, towel holders in the bathroom are loose from the wall etc. The included breakfast for me was a no go. I came down at 7am and noticed there was nothing available but a couple of bagels, and some microwaveable sausage biscuits.
there was some cereal but no milk, I decided to just get a glass of orange juice, but it appeared to be watered down, so much so I didn't drink it, so I skipped everything all together. On the plus side for me was the water pressure was nice.

Self

6/10

Pleasant

15 Jun 2026

joseph

very average hotel but i was able to lay my head down.

Business

6/10

Pleasant

15 Jun 2026

Glen

There was a leak in the cealing and I heard dripping all night long and there were pieces of the ceiling all over the floor in the morning. I alerted the staff when I checked out

6/10

Pleasant

29 May 2026

Rabia

Shower didn’t work. No tea bags available.

Family

2/10

Poor

24 May 2026

Christine

Stains on the sheets shower water was cold after two minutes kids on top of me keep running all through the day I called downstairs 3xs to complain and ask for a room change. The lady at check was helpful but everything else was horrible the remote didn’t work to the tv

8/10

Excellent

10 May 2026

Thomas

Short stay. Plenty of room

Family

4/10

Poor

27 Apr 2026

Danielle

Staff where friendly lobby was clean. Hotel needs to be updated. Towels and washcloth that were put in rooms old and badly stained. Parking was ok and hotel conveniently located to gas and food.

Family_with_children

10/10

Exceptional

21 Mar 2026

Rhonda

Clean room and very friendly staff

Friends_and_family Family

2/10

Poor

13 Mar 2026

Lisa

Bathroom was horrible… wall and ceiling stained and moldy. Carpet was threadbare. I booked at this particular hotel because it said Truck/RV parking…. I was towing a boat and there was NO parking for large vehicles… I had to jack knife it into 3 parking spots.
OJ was watered down, no choice for breakfast.
Horrible

Partner

4/10

Poor

08 Mar 2026

John

The room smelled like cigarettes. The sheets were stained. And staff was hard to find when we wanted to check in.

Partner

10/10

Exceptional

02 Mar 2026

Carla

Everything was great!

Family

8/10

Excellent

29 Jan 2026

katrina

The room was clean, staff were friendly and helpful. Easy check in and out.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Eric

It was okay

Leisure Self

10/10

Exceptional

17 Jan 2026

jana

Everything was great

Leisure Friends

8/10

Excellent

04 Dec 2025

Leonard

Yes

10/10

Exceptional

08 Nov 2025

Orlando

Beautiful room, great staff, clean property

10/10

Exceptional

22 Oct 2025

Brielle

Clean rooms staff is very friendly
Breakfast could be better but it around a lot
Of food spots love definitely would recommend

Business_and_leisure Family

4/10

Poor

17 Aug 2025

Shannon

Not where I want my family

We checked in at about 11pm after a day on the road driving. Looking for a place to sleep a few hours before getting back on the road. Check in was slow but not terrible. I took my 10 year old up the elevator to our 3rd floor room. The elvator was in older condition and smelled so bad of marajuana my daughter gagged. We got to our room and the music from next door was so loud. When my husband made it to the room he was going to go and ask them to turn down the music but tue entire hallway and close to the room smelled of marijuana so bad he decided to call the front desk. He reported the noise and smell and they responded they would ask for tue music to be turned down. The music was slightly lowered. The tv did not work. My daughter commented she was creeped out by the hotel and didnt want to stay. We stayed because we were tired. Breakfast left lots to be desired, no protein options, milk not in fridge but left on counter, stale cereal and no apple juice though it was set up to be there. I probably would not choose this location again.

Friends_and_family Family

4/10

Poor

03 Aug 2025

Cleveland

Had no hot water and didn’t know when it would be back! Pool was closed for health reasons? When confronted the desk personnel said only, we needed to speak to the manager but they wouldn’t be in until Monday! Unfortunately bad stay.

Business_and_leisure Partner

6/10

Pleasant

23 Jul 2025

Vanessa

Hotel was fine. Could use some updates. Bathrooms are old and so is the carpet. Bed spread was stained and had holes in it.

Leisure Family

4/10

Poor

20 Jul 2025

Chanethia

Dampness n mildewy

The room was damp n mildewy
We did endure it for a night but the next night i couldnt do it we found another room

Partner

2/10

Poor

14 Jul 2025

Michael

It was very little to like about the place. The bathroom is a danger because the floor is unsafe because of the tile sticking up in places.
Unless you are a child it's hard to use the toilet because it's so low.
The rooms that showed 2 beds only had one. The pictures was deceiving as to what was in the room.

Business Family

6/10

Pleasant

06 Jul 2025

Brenda

Front door staff was excellent but house keeping stuff sucks

4/10

Poor

29 Jun 2025

Nina

Apparently there was an issue with the systems being used. I was given a key card for a room that was already occupied. Then someone else was given a key card for our room in the middle of the night. It was rather uncomfortable due to the circumstances. It was explained the next morning its due to a change over in systems from Wyndham to the new owners. But still please do better for future customers. Also the first receptionist looked rather ate up and twitchy. Made me wonder where I chose to stay.

Leisure Family

2/10

Poor

28 Jun 2025

Salene

Roaches and dirty room.

First of all the room we booked ahead of time was already taken by someone else. The check in lady was super sweet and helpful but she didn’t have anyone registered to the room she assigned us. When she gave us a new room , there were dead and live roaches on the AC unit. Dead one next to the bed. A ton of old food being the fridge area and a roach crawling in the shower along with another dead one. We went back to the front desk to tell her we would not stay there due to the uncleanliness and roaches. She said she “unchecked us in”, but since I booked in Hotel.com, I did not receive a refund. This was totally beyond our control and I should definitely get my money back. Just a horrible experience at 1 am with kids

Friends_and_family Family

4/10

Poor

25 Jun 2025

Igor

Will not stop again

Leisure Family

6/10

Pleasant

15 Jun 2025

Phillip

There was a smell of pot . Every time we came in or went out of the motel. Won’t stay there again

Leisure Family

2/10

Poor

06 Jun 2025

Tara

The “breakfast” was cereal and stale bagels. No eggs, nothing fresh, the juice was warm and tasted spoiled. The bagels were stale. The bathroom had peeling wall paper, the room itself had a musty smell and by the morning everyone was coughing, the mattresses and sheets were stained. It was gross

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

george

Delightful experience, from check in to check out. Would gladly stay here again.

Self

4/10

Poor

02 Jun 2025

David

The whole place had a weird smell. Carpet in the room wasn't staind. Toilet was very loud. Shower drained very slowly so by the time you finished your shower you were standing in 2 inches of water.

Friends_and_family Friends

6/10

Pleasant

02 Jun 2025

Tamara

Smoke detectors in the room had no batteries. Room cleanliness can improve. Window sill was dirty. Window transparent curtains were somewhat soiled.
Bed sheets were not an issue at all, bed was good and pillows were of excellent quality. Breakfast had no eggs and available items were not enticing.

10/10

Exceptional

28 Mar 2025

Josiah

Very well maintained and clean. I can easily say that for the value, it could easily charge more. Does not even closely compare with it’s neighborhood hotels.

Leisure Family

8/10

Excellent

23 Mar 2025

Luis

Staff was ver friendly

Leisure Family

4/10

Poor

10 Feb 2025

Peggy

Bathroom shower tile needed cleaning. The tool smelled like smoke.

Business_and_leisure

2/10

Poor

18 Jan 2025

Verified traveler

Bed bugs at baymont by wyndham in Cartersville

Bed bugs lots of bed bugs the shower didn't work properly and when it did the water didn't get hot just a little warm. But the bed bugs drove me out at about 2am it was a major inconvenience for some reason this is not letting me upload and photos

Partner

4/10

Poor

29 Dec 2024

Jon

Unfortunately, this was not an ideal experience. The hotel is not given the care one would expect for a hotel of this kind. Very dirty carpet, bedding was questionable to say the least, the bathroom was very dirty.

Business Self

2/10

Poor

16 Nov 2024

Bryan

Countless roaches. Stains on walls, ceilings and bedding.

8/10

Excellent

12 Nov 2024

Deborah

Comfortable beds, hot shower, great A/C & convenient for our travel destinations
The towels looked filthy (they were clean), we had to purchase our own at Dollar General. toilet paper sitting on empty roll, not on holder itself. Tub very slippery, we purchased tub mat & also rug to step on. small towel holder kept falling off wall (no screw). elevator inspection past due
It was just a place to shower & sleep so we were satisfied

Leisure Friends

6/10

Pleasant

26 Aug 2024

Sharon Cain

Bed was comfortable. Beer bottle left in front. People sitting by entrance smoking. People hanging out around cars at night

Business

8/10

Excellent

17 Aug 2024

Isis

They can do a little better for breakfast

Business Partner

6/10

Pleasant

17 Aug 2024

Jack

The staff was helpful. The only real complaint is that there was a group of foreign men smoking and drinking at the main entrance door that made my wife and I'm sure others , very uncomfortable.

Business_and_leisure

4/10

Poor

11 Aug 2024

Kassy

The room had a very weird smell in it. In the middle of the night the ac stopped working when i went to the front desk to let them know they said they would send someone down to try to fix it witch was crazy why not give us a different room.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Nirajkumar

All is well

Leisure Family

10/10

Exceptional

05 Jul 2024

Kevin

Our room has broken tiles in the bathroom that were sharp, hair in the tub, a punch hole in the closet door, and a lot of misc junk behind the beds.

Leisure Family

4/10

Poor

23 Jun 2024

Macy

.

Leisure Self

10/10

Exceptional

08 Jun 2024

Akash

I loved the stay

6/10

Pleasant

08 Jun 2024

Roger

Not what I expected from a Wyndham chain

I will not recommend this to anyone. The shower was not clean mold around the shower floor, the shower head was leaking spraying on the wall. Pillows were flat also. When we checked in the young man would not even acknowledge my wife and she addressed him when we walked in, he would only talk with me totally ignored her. I thought that was very rude even though I was the one paying for the room.

Partner

2/10

Poor

07 Jun 2024

Rodd

Terrible stay

Our non smoking room smelled like smoking. There was no soap or other amenities. We sat on the couch and sagged terribly. It felt like a transient hotel. Just awful.

Partner

6/10

Pleasant

23 May 2024

Michael

Was a bit disappointed in this hotel. I have tried to find a way to avoid pet friendly hotels, most of them including this have an odor that is not good. The bathroom was adequate but it only had 2 lights and 1 was burned out so was pretty dark in there. Its unlikely the bulb burned out just as we arrived so that means it was cleaned at least once with no care to replace the bulb. Breakfast options were also disappointing. Microwave sausage biscuits or toaster waffles. coffee cups were tiny cups. Again not a terrible hotel but could be better with just a little more attention to detail.

Leisure Family

6/10

Pleasant

29 Mar 2024

Wayne

Probably never again.

Terrible parking. Hardly enough room to open your car doors. No parking if you have a trailer. Poor breakfast choices.

Partner

4/10

Poor

28 Mar 2024

Sharon

There was dust on the mattresses below the headboard. Hotel very dated and needs refurbishment.

Friends_and_family Family

2/10

Poor

28 Mar 2024

Ashley

The room had an awful smell, only 1 ice machine worked, no vending machines worked, and no parking.

Leisure Family_with_children

2/10

Poor

25 Mar 2024

Racquel

No staff was present, inside the room was roaches, trash, the bathrooms have trash in random holes in the wall. Pictures were taken

Leisure Family_with_children

6/10

Pleasant

23 Mar 2024

Samantha

The tv was set on 10 and we got a noise complaint about tv being to loud but it wasnt, and it was only 10pm.
And pool was not open
Breakfast wasnt fresh apple was moldy coffee wasnt made.

Family_with_children

2/10

Poor

18 Mar 2024

Sheila

Cheap towels. Fire alarm off wall. Wallpaper peeling in bathroom.
Horrible smell when you entered hotel .
Blood stains on sheets.
Never, ever will we stay there again

Business_and_leisure Family_with_children

8/10

Excellent

17 Mar 2024

Verified traveler

The room was clean and spacious. The bed was fine. Breakfast was sparse.

Business

8/10

Excellent

17 Mar 2024

Mark

Good enough for the night

On the way home from a spring break trip. We just needed a place to sleep for the night. This hotel was the lowest price. I think I would describe it as a nice hotel that is right on the cusp of needing refurbishment. Things were overall in good condition but showing wear.
Beds were just firm enough for me. I find most hotel beds too soft, but these were fine for a night of sleep.
The bathroom was enormous compared to other places I have stayed in the last year or so. Plenty of counter space and a nice big tub and shower.
We just stayed one night, we didn't use any of the amenities of the hotel. I can't speak to the pool or the quality of the breakfast.
It's a good enough hotel if you're looking to just sleep the night and get back on the road in the morning.

Friends_and_family Family

2/10

Poor

01 Mar 2024

Gerti

We got up in the morning to no hot water. Staff assured hot water i. 25 minutes. No understanding or compassion about inconveniences or refund.

Leisure Family

6/10

Pleasant

27 Dec 2023

Arthur

Breakfast was poor, coffee was too strong to drink even in the breakfast area. Very clean very quiet good for the price

Leisure Partner

4/10

Poor

10 Dec 2023

Amanda

Mouse came out to play

Second day there a mouse was in my trash. Reported it to the front desk. They sent someone to look and he offered to put me in another room. I declined because it would be more of an inconvenience for me to try to move my family's belongings. My last morning as we are getting ready to leave, the mouse comes back. It goes to every location that the employee looked for it. When I checked out I let the front desk know that the mouse was back and they needed to put some traps out. No apology, no offer of any type of reimbursement, nothing.

Friends_and_family Family

8/10

Excellent

21 Nov 2023

michele

Clean room but carpet was old and stained. Right off of I75 so can hear all the semis.

Leisure Pet

6/10

Pleasant

19 Nov 2023

Angela

Bed pillows smelled like oily hair and flat. Shower curtain did not cover shower and broken. Not very clean place in general.

Leisure Family

8/10

Excellent

20 Oct 2023

Brittany

The beds were comfortable, hallway had stains on carpet. Sheets had snags in it. But overall clean.

Friends_and_family Family

4/10

Poor

17 Oct 2023

Kathryn

Our stay here was disappointing. This hotel clearly maintains a clientele of mainly truckers/construction workers, which is not an issue but the hotel does not service the rooms appropriately after rooms encounter the types of dirt/grease/debris that follows this type of hard labor. Not only was our room/bathroom far from meeting cleanliness standards, the entire hotel (elevator included) was dirty and not well maintained. There were a total of 3 light bulbs burned out in the dimly lit room. We ended up purchasing cleaning supplies to wipe hard surfaces and clean the bathroom prior to allowing our children to use it. The one positive remark I feel obligated to make is that the female and male who worked the check in desk on 10/12 provided phenomenal customer service and met any need we voiced with positive attitudes.

Leisure Family_with_children

4/10

Poor

07 Oct 2023

Amber

Never again

Bedding was comfortable and clean but that is about the only good thing I can say. Front desk did not seem to know what was going on when I paid with OneKey Cash. We paid extra for roll away bed, which we had to take to our room ourselves. As a tired family with a toddler we were disappointed. Don’t even bother with the breakfast…..

Friends_and_family Family

10/10

Exceptional

28 Sep 2023

Alice

I love the staff there. They are always ready to assist

Business Self

4/10

Poor

26 Sep 2023

Melissa

Overpriced. Dirty.

The room smelled strongly of dog urine. The shower curtain had unidentifiable brown stuff on it. It didn’t feel clean at all. For $160, plus $15 pet fee it was way overpriced. My kids refused to even shower there. The outside had trash everywhere—beer bottles, beer cans, trash in general. The mowers just mowed over the trash and left it. I do not recommend this place at all. I feel ripped off.

Friends_and_family Family

4/10

Poor

18 Sep 2023

STEPHEN

The carpet was badly stained as if someone working in tar had stayed in the room. The bed sheets had black stains on them. The elevator floor was badly damaged and dirty.

Business Family

10/10

Exceptional

14 Sep 2023

John

It was business. I worked on machines a night and slept during day. It was very quiet

Business

6/10

Pleasant

27 Aug 2023

Jorge

The elevator not working the whole week

Business_and_leisure Self

10/10

Exceptional

22 Aug 2023

Jory

N

2/10

Poor

15 Jul 2023

George

For a five person room it was not convenient.

6/10

Pleasant

09 Jul 2023

Hayward

Construction more of a truck stop destination.

Business Family

8/10

Excellent

24 Jun 2023

David

It’s good for a night.

2/10

Poor

13 Jun 2023

Steve

very bad

Leisure Family

8/10

Excellent

04 Jun 2023

John

Few dirty areas not many.

4/10

Poor

28 May 2023

Tawonna

Did not like the fact that my bedspread was dirty.Had brown spots and the chairs where nasty filthy dirty The room had a awful smell the ref

Business Family_with_children

6/10

Pleasant

25 May 2023

Samantha

Carpet by the bathroom door was peeling up and the shampoo bottle was not new and oozing out the top. Room was decent and quiet. Breakfast was all cold food and lacking.

Leisure Family

2/10

Poor

26 Apr 2023

Reginald

Made reservations for 2 queen beds a month and a half in advance. I was told that expedia reserved me a king suite. I had to sleep on a damn pull out sofa. I will never use expedia again. Poor f**king service on expedias part!!!!

Leisure Family

8/10

Excellent

03 Apr 2023

Johnna

Breakfast is always so appreciated when travelling

Leisure Family

6/10

Pleasant

26 Mar 2023

Verified traveler

It was a decent hotel. Old decor in need of updating. Staff was friendly. Work for a quick pit stop.

Friends_and_family Family

10/10

Exceptional

26 Mar 2023

Brian

We stay there every year from Florida for 10 years. Highly recommend

Leisure Family

6/10

Pleasant

08 Mar 2023

Terry

Needs updating

Leisure Family

6/10

Pleasant

21 Feb 2023

Victoria

The room was extra large, but, the tv reception was aweful, the shower didn't work, had a bath instead, sofa was so soft i sunk into the middle, noisy trucks all nite,.

Leisure Partner

2/10

Poor

26 Jan 2023

Matthew

defective room and crappy service

After checking in we found that the sink did not drain. I went to call the front desk and found the phone did not work. We subsequently also found that the heat/air conditioning unit did not work at all. I went down to tell the desk clerk and she said it worked before but she said she would send someone up to look at it. That never happened. We were tired after being on the road for 11 hours and did not feel like packing everything up to move to another room. Luckily the room did not get too cold that night.

The next morning my wife took a shower with no problem. When I tried to take a shower I could not get the water to divert to the shower head. The “diverter” was jammed and I could not “pull it down or push it up”. My wife went down to tell the desk clerk who happened to be the same person from the night shift. She told my wife there was nothing she could do. When I heard that I went down and said to her that she needed to give me a key to another room so I could take a shower. She started yelling at me “you’re not going to come down here and tell me what to do”. She continued to scream and yell at me, the customer, who had not one, not two, not three, but four things wrong with the room and threatened to call the police and 911.

So we packed up, checked out and I had to hit the road without being able to take a shower.

Friends_and_family Family

6/10

Pleasant

13 Dec 2022

Natalie

No one came to the desk, waited several minutes. Thank goodness an incredible soul happened to be there to get her check, and helped me. There were dead flies inside the AC/heating unit, the fridge did not work, and we could very clearly hear “romantic sounds” through the thin walls.

Business_and_leisure Partner

2/10

Poor

24 Nov 2022

Tabetha

The bathroom wasn’t cleaned there was dried up pee in the seat. There was dirt behind the bathroom door very visible. The sheets on the bed were stained.

Leisure Pet