Name: Best Western Allatoona Inn & Suites
Address: 5663 Highway 20 NE, Cartersville, 30121, US

10/10

Exceptional

20 Jul 2026

Celicia

Second stay at this location. Room was clean,beds comfortable.
All staff from check in ,housekeeping, breakfast were very cordial and pleasant.
Gas station next door great to gas up and catch the interstate down the street. Area was quiet even though situated to busy street 20.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Maria

Staff were amazing!!!! Nicest, most accommodating staff. Room was clean, could use some touch ups but overall great experience.

Family

8/10

Excellent

30 Jun 2026

Maria

La habitación no tenía un olor agradable. Del resto todo bien, la llegada fácil y el acceso a las cosas también fue fácil

Partner

10/10

Exceptional

28 Jun 2026

Christopher

Amazing. Had a great time. Room was fantastic.

Partner

10/10

Exceptional

25 Jun 2026

Thomas G.

Our room was very clean and quiet but needs some needed maintenance to the dood lock and TV peripherals that were hanging down behind and under the TV. As for the Breakfast, we went in the middle of the scheduled breakfast time around 8 am and found the area clean and orderly but they had ran out of the hot portions of the meal. No eggs and only one sausage link. The manager with an extremely friendly, helpful, accommodating gentleman. He would go out of his way to help if asked. Overall we did enjoy our stay.

Partner

2/10

Poor

14 Jun 2026

katie

Mold on ceiling. AC didn’t work. We had to get 2 different refrigerators. Stains on the floors. Stink bugs on the bed when we arrived. Very nasty place

Family_with_children

10/10

Exceptional

07 Jun 2026

Katherine

One of the cleanest hotels and nicest staff

Self

10/10

Exceptional

13 May 2026

Ericka

No complaints

Friends_and_family Friends

10/10

Exceptional

06 May 2026

Josianne

Amazing staff!

Partner

8/10

Excellent

26 Apr 2026

Angela

We stayed for 2 nights. Rooms was clean and I would stay again. Looked like upgrades were in progress.

Family

4/10

Poor

01 Mar 2026

Jamileth

It was more like staying in a motel room.Not a family hotel.

4/10

Poor

08 Dec 2025

Sheri

This motel is more like an $80/night room. When I arrived it was raining and 43 degrees outside. The room was 58 degrees the heat was off completely. It did warm up quickly once I found the thermostat. Next, there was no remote in the room. I tried to call the front desk only to find the phone unplugged. Once I plugged it in and called the front desk it only rang and rang. So I went to the front desk the girl handed me a remote and said \"this should work\". It only powered on the TV and controlled the volume. By this time I am tired and decide to just watch my tablet. As I lie in bed I noticed the smoke detector is disconnected with only the wires hanging from the mount. Not happy with my stay for the money I paid. Very disappointed in this Best Western.

Friends_and_family Friends

8/10

Excellent

05 Nov 2025

Daniel

It's an OK place to stay. Our first no smoking room smelt like smoke and pretty bad in general. We were moved to another room without incident. The staff was very friendly.

Friends_and_family Family

4/10

Poor

26 Oct 2025

Lynn

Bathroom didn’t even have a toilet paper dispenser. Bathroom door was dirty. Room ceiling looked like it had a leak. Left prior to breakfast.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Dion

better air freshener. cleaner sheets, thicker curtains

4/10

Poor

12 Oct 2025

Cathy

The room was ok. The area around the rooms was very sketchy. There were people in their vehicles all night playing loud music.

Partner

2/10

Poor

12 Oct 2025

Kim

Have stayed at this property regularly on oor way south every year, but Hotel has become very rundown over the past few years. The rooms were not very clean and dated. The staff was friendly enough, but not overly eager to speak.
Our room was in the back of the building, ground level, there was a lot going on in the parking lot and nearby rooms all night long. A vehicle sat outside our door with rap music playing all night. The area didn't feel safe, and would not stay there again.

Partner

4/10

Poor

17 Sep 2025

Nicolas

I don't really have any complaints about this hotel, it just wasn't anything special. The room was clean for the most part but I noticed that it didn't look like they were bothering to clean behind the bathroom door as the flooring there was really dusty. There were a few small things that could have used some maintenance, like some places on the wall and ceiling that could use some touch up paint, etc. The breakfast wasn't bad. They had scrambled eggs, sausage bagels, waffles, cereal, etc.

10/10

Exceptional

06 Sep 2025

jo

Price was right. Too close to interstate. Don't know if I'll sleep tonight.

Leisure Partner

10/10

Exceptional

21 Aug 2025

YOUNG HAN

Dkdjdjddjdj

8/10

Excellent

14 Aug 2025

Trever

I like the convenience of the location which was most important for this particular trip

Leisure Family

10/10

Exceptional

11 Aug 2025

Carmen

I like it everything

8/10

Excellent

03 Aug 2025

Brenda

Nice hotel

Comfortable bed, well lit, and felt safe.

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Althea

Loved the breakfast. Property need more gabage bins outside.

Leisure

8/10

Excellent

30 Jun 2025

Melissa

Great customer service!

Pavon was very kind and knowledgeable about the area. Helpful with check in.

Friends_and_family Family

2/10

Poor

24 Jun 2025

Stephanie

Looks are deceiving. Looks great on the outside and actually looks great on the inside at first. I'm not sure what was going on with the microwave or the hand rails in the bathroom. The staff was super friendly and everyone was very kind but for the price you pay for this one I never would've thought ever that I would find a roach. Period. We had stayed there a couple of years ago and it was nothing like this. We were definitely disappointed. I review every hotel I've ever been to and I have never left a negative review and it breaks my heart to but come on guys please fix it. Like why is the microwave on the floor? And roaches? When you pay almost $200 a night? Please just fix it

Leisure Partner

2/10

Poor

21 Jun 2025

Haley

First, let me say RUN don’t walk! We pulled up and very shady people walking around the parking lot. We went in and asked to see the room and were showed 3 rooms all smelled very moldy and like cigarette smoke. We decided we definitely didn’t want to stay there, but unfortunately I booked online through Expedia and and they charged us anyway. Of course, Expedia could not help us with getting our refund. Hard, expensive lesson to learn!

Family

10/10

Exceptional

20 Jun 2025

Kimra

The hotel itself was nice and clean. The inside of it was newer. Beds were comfortable. The area its in isn't the greatest but I've been to worse. Overall for the price compared to other hotels in the area it was worth it.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Michelle

It was clean and nice.

Business

10/10

Exceptional

08 Jun 2025

Joseph

Dinning and fuel convenient and about 2 miles down the road Walmart, Lowe’s, plenty of fast food and fuel

Leisure Family

2/10

Poor

26 May 2025

Toby Ann

Bad experience!!!

Checking-in was stressful, said we had 1room had booked 2 and had itinerary. Once in rooms saw mold in one, snot wiped on walls in other. Intentionally booked for pool, it was not usable. They did move us to new renovated rooms but trip was ruined.

Friends_and_family Family

4/10

Poor

21 May 2025

Seungtaek

I could not figure out how to switch the water to the showerhead, so I ended up not taking a shower

10/10

Exceptional

15 May 2025

Linda

It was the best customer service I've had in a long time staying in hotels. Hotel was quite and clean outside. Rooms were neat and clean as well.

Business

8/10

Excellent

04 May 2025

LUCIA

Good

8/10

Excellent

03 Apr 2025

Sarah

Syper clean and super friendly staff

Leisure Family_with_children

2/10

Poor

02 Apr 2025

Verified traveler

Terrible-did not stay as room door was not secure

We did not stay and left the hotel immediately after checking in as the hotel condition was less than desirable and we did not feel safe. The exterior door to enter the room was unable to be secured and the interior metal door security stop had stripped screws and allowed us to push the door open easily. We requested a refund based upon safety concerns and were denied by the manager (the receptionist placed a call to him). Even though another room was offered, we could tell by the appearance of the hotel that it did not seem like a safe place to stay. We tried calling Hotels.com several times and while on hold each time the call was ended and disconnected. We have filed a dispute with our credit card company.

Partner

8/10

Excellent

30 Mar 2025

Bonnie

Very old hotel.

Friends_and_family Family

4/10

Poor

22 Mar 2025

Kathryn

No thank you!

It was okay for an overnight stay. Unfortunately, the pool wasn’t open just yet. Also huge stains on the carpet, carpet had wet spots and crumbs. The bathroom had stains on the walls. There was a large space between where the front door closes where you could see outside. Also, the fridge smelled like moldy cheese and the microwave was dirty, my son also found trash under the beds. One positive the worker in the morning was very nice and helpful.

Friends_and_family Family

4/10

Poor

22 Mar 2025

KRISTY

Dirty rooms, tv didn’t work, lady behind counter said she’d come fix it “in a few minutes” and never showed. Faucet leaked water on your feet. Won’t stay here again.

6/10

Pleasant

05 Mar 2025

Brad

Concerns.

Bath room was overal clean except toilet area had wasn’t hygenic

Breakfast Food was very bad. Not good enough to eat.

Business

10/10

Exceptional

26 Jan 2025

teresa

The staff very friendly and helpfully complimentary breakfast. And its very quite and safe Me and my husband just sold are property bought some land waiting on are trailer to be built we needed somewhere comfortable and convenient too stay this was a great choice thanks

Leisure Family_with_children

8/10

Excellent

19 Jan 2025

John

Be aware all handicap rooms were upstairs on the second floor. They did have an elevator, but it broke an hour after I checked in so if you have disabilities, please ask before you rent a room.

10/10

Exceptional

15 Jan 2025

Gilles

Very clean.
Can hear the highway, but not that much

10/10

Exceptional

15 Dec 2024

Lily

The staff were nice and the breakfast was good. The rooms were cozy and the beds were comfortable. The breakfast area has good coffee.

Leisure Family_with_children

8/10

Excellent

14 Dec 2024

Donald

Check-in was easy, clean room and fast food restaurants within walking distance. The only thing we didn't care for were the showers. The shower was handicap accessible where as the shower floor and the bathroom floor were the same level. I wondered how with only a curtain the water wouldn't leak out onto the bathroom floor. It did! Not a lot but still a nuisance. I'm not sure if all of the rooms are like that or not? Other than that, everything else was fine and I wouldn't have a problem staying here again.

2/10

Poor

12 Dec 2024

Jean Charles

This is not a best Western standard.
Overcharging for a Motel room

Business

10/10

Exceptional

10 Dec 2024

Elizabeth

Great location to Walmart and I-75. Staff was very welcoming. Would stay again when visiting family in the area.

Leisure Family

2/10

Poor

08 Dec 2024

Vera

Window seal full of bugs...towels dingy bed sheets clean but spotty...bathroom tiolet seat cigarette burns...room didn't smell fresh...bathroom border filthy...glad we only needed the place for 6 hours for sleeping for road trip

Partner

8/10

Excellent

03 Dec 2024

Sarah

The hotel has quick access to the freeway and the Chevron station is right next door.

Leisure Family

4/10

Poor

30 Nov 2024

Chris

Dirty, and maintenance definitely needs attention. Door had light showing through, fridge and microwave was dirty, shower was dirty. Shower head leaked, sink leaked. I was hoping for a great experience but it definitely fell short. When arriving to check in, the clerk was rather uninterested in wanting to help, as if I was an inconvenience to arriving, no manners or personality

Leisure Family

10/10

Exceptional

29 Nov 2024

Rebecca

Economical and very clean rooms.

The facilties were very clean and well maintained. The staff were friendly and ask if we needed anything to let them know. They also ask us how they could improve. To me, that was impressive and professional.

Friends_and_family Family

2/10

Poor

24 Nov 2024

PATRICIA

Wreaked of smoke

Book a NON SMOKING ROOM.
WREAKED OF SMOKE! They sprayed some weird air freshener to hide the cigarette smoke but that just made it worse. Rooms are all open to the outside so it’s more of a run down loud motel. Very loud interstate noise. Would never stay here again

Partner

8/10

Excellent

21 Nov 2024

michelle

Older hotel that has been renovated nicely. Road noise from expressway

Leisure Pet

6/10

Pleasant

30 Oct 2024

Michael

ok place to stay

The staff was ok not the friendliest. The room was clean.
The towels were on the small side and a little scratchy.
The pillows were not very comfortable.
Elevator seemed like was old and slow.
The breakfast was ok .

Partner

10/10

Exceptional

21 Oct 2024

John

A very nice and clean, safe and quiet hotel. Would not hesitate to book again, no complaints and convenient location, fairly priced!
From check in to check out I had a comfortable and enjoyable stay.

Leisure Self

10/10

Exceptional

19 Oct 2024

Charles

Suggest a room that doesn’t face the highway due to traffic noise. Otherwise, good option for overnight travelers.

Leisure Self

6/10

Pleasant

17 Oct 2024

kimrey

Privacy

6/10

Pleasant

15 Oct 2024

Amy

OK stay

Overall the stay possessed all the basic needs we had. Due to the lack of control the property has over people smoking in, or near non-smoking rooms, it smelled horribly of old cigarette smoke for the duration of the stay. I believe the entrance way carpet to be the culprit. Overall the carpet was in need of replacement. Just dingy, though had been vacuumed.

Friends_and_family Family

10/10

Exceptional

03 Oct 2024

John

Nice clean property. Staff were nice and professional. Would definitely recommend staying here

Leisure Partner

8/10

Excellent

29 Sep 2024

Maria

The young man who checked us in was very helpful.

Leisure Family

8/10

Excellent

29 Sep 2024

Patti

Overall….nice. Tv was not working in room. So immediately gave us a new room… nice bed!!

Business Family

4/10

Poor

10 Sep 2024

Curt

Don't waist your money

The place says it has a pool, don't think it's been open since Covid. The non smoking room smelled like smoke. The walls and door were not sealed, vehicles on the interstate could be hear easily. Wouldn't recommend if it was free

Friends_and_family Friends

8/10

Excellent

12 Aug 2024

Valeria

Friendly staff

Business Family

8/10

Excellent

05 Aug 2024

Janet

Nothing overly outstanding.

Leisure Partner

4/10

Poor

05 Aug 2024

Gina

There was a dirty towel hanging on the back of the bathroom door. The floor was not fully vacuumed. The check in employee was on a call while checking me in. I would not stay here again.

Leisure Self

8/10

Excellent

28 Jul 2024

Verified traveler

Staff went above and beyond to help me when my trip wasn’t going well.

Business Self

10/10

Exceptional

23 Jul 2024

George

The staff did a great job.

10/10

Exceptional

22 Jul 2024

James

Good

Business Family

4/10

Poor

15 Jul 2024

SHON

The staff for some reason did not want to give extra towels I felt like I was bending over backwards for extra towels. The breakfast was terrible absolutely the worst I've ever had had to spit it out nasty food very nasty the room was okay though and the facility was okay will not stay there again though not for that money

Leisure

8/10

Excellent

13 Jul 2024

Robin

Staff was very helpful and accommodating

Leisure Family_with_children

4/10

Poor

11 Jul 2024

Nancy

Flies in room and In the breakfast room
Poor quality breakfast
Sheets smell

Leisure Family

8/10

Excellent

07 Jul 2024

Gary

Clean

Business Partner

6/10

Pleasant

29 Jun 2024

Stanley

Decent value for older property with essential updates including fresh paint. The room was comfortable and clean and staff friendly. If you’re willing to spend more, you might be happier in a newer hotel but if this is your budget, it’s a nice hotel. No issues or major deficiencies.

Leisure Partner

6/10

Pleasant

29 Jun 2024

Verified traveler

Front desk staff at this hotel always lazy, preoccupied and unfriendly.

Self

10/10

Exceptional

21 Jun 2024

Thomas

Easy access off I75. For what we needed, this hotel was fine. Clean room, comfortable bed, great TV and good breakfast. Only room available was a smoking room (I thought most hotels now are non smoking room), but smoke odor was minimal. Suggest Best Western gi to a no smoking venue in all of their hotels.

Leisure Family

10/10

Exceptional

29 May 2024

Amber

Fresh & Clean

This was my family’s first stay at a Best Western and won’t be are last. The front desk was very helpful, our room was up to date and very clean.

Friends_and_family Family

8/10

Excellent

28 May 2024

Steven

Good for a quick night stay.

Stopped here on route to our vacation destination. Just quick overnight stay to recharge and sleep before continuing on the next morning. Staff was courteous. Room was clean, with no major issues. They have a standard breakfast, with toast, bagels, sausage, eggs, ect. The only issue we experienced was there was a foul smell outside of the hotel. Not sure if it was the hotel, or one of the business next to it. Luckily we could not smell it inside our room.

Partner

6/10

Pleasant

06 May 2024

Josephine

The property was old and dingy. Needs to be rebuilt. Front desk clerk was not friendly and barely made eye contact.

Leisure Family

10/10

Exceptional

29 Apr 2024

Julian

No private drive-way share with service station

Leisure Partner

10/10

Exceptional

28 Apr 2024

Leslie

If anyone needs a stop over and your in the Cartersville Georgia area this is the place to stay. Very very nice people and property. They wash down the balcony once a week. Saw the owner/gm cleaning an a/c cover. Cleanest hotel I've stayed at in a long time.

Business_and_leisure Partner

8/10

Excellent

25 Apr 2024

Gary

Easy access from I-75. Food nearby.

Leisure Partner

8/10

Excellent

24 Apr 2024

Leslie

Very friendly at check in.

Business_and_leisure Partner

10/10

Exceptional

13 Apr 2024

Helene

The man manager at the front desk went out of his way to make our stay more pleasant. We ended up staying 2 extra days. The place is quiet in spite of the highway 20 nearby. The room was spacious. The manager fixed the toilet holder when we asked. The breakfast was fine. The manage is obviously a very kind man but also very professional, it is rare to feel so welcomed these days in a hotel. The price was right too. We will come again.

Leisure Family

8/10

Excellent

06 Apr 2024

Susan

Very noisy.

Leisure

10/10

Exceptional

05 Apr 2024

Peter

The manager asked us several times if we were comfortable or if we needed anything. Very friendly and working hard to look after there customers.

Leisure Partner

10/10

Exceptional

30 Mar 2024

Chanze

Great and clean place to stay. Will definitely return again!

2/10

Poor

30 Mar 2024

Verified traveler

Horrible experience

Just plain terrible! I’d rather sleep in my car at a truck stop! Noisy, ugly, and filthy breakfast area, including ants on the counters, but ants are what you expect when the place is covered with crumbs and syrup. Trash overflowing. Tables filthy. Staff just chatting with each other behind the counter in full view of the mess. Once, a staff person came over and pushed the trash deeper into the can, looked around, then WITHOUT WASHING HER HANDS, straightened something by the coffee. Then she went back to her chat behind the counter. All this for around $250 for one couple. I will NEVER stay at any Days Inn again!

Partner

8/10

Excellent

29 Mar 2024

Christina

I really liked the staff. The owner was especially attentive during the breakfast hours and making sure that if anybody needed anything he was there to get it.

There were quite a few breakfast options even being a small breakfast area. My favorite go to item was their waffle station.

The rooms were good for the price I paid daily. As far as cleanliness it could have been a little bit better. Overall the room was clean but there were some small details that were overlooked or missed. I chose a room with microwave and fridge which was very convenient and nice to have. I liked having the option to choose having them in my room.

If I had to make another weekend trip out that way I would definitely stay there again.

Leisure Self

6/10

Pleasant

24 Mar 2024

Brian

Okay for a night. Fox Nooz for breakfast

It’s a nice motel that seemed to be recently remodeled. Clean and comfortable. I don’t like have rooms with no hallway. All rooms have an outside door. Everything worked well from the shower, to the bed to the HVAC, to the TV. There was no soap at the sink so I had to use the bath wash from the dispenser in the shower. There were also dispensers for shampoo & conditioner, but I got the last squirt of bash wash before I finished my shower. Breakfast was mediocre with a circles of scrambled eggs about the size of a kids burger at a FF restaurant. The TV was set to Fox Nooz and I was told they have to leave on that. Not sure if that’s an order from the local management or from Best Western. If it’s from BW, I will not be patronizing another one of their motels.

Self

8/10

Excellent

21 Mar 2024

Micah

Easy for the night

4/10

Poor

24 Feb 2024

Cindy

Door opens to the outside and it was super loud.

Leisure Family

8/10

Excellent

18 Feb 2024

Jennifer

Nice updates.

Leisure Family

6/10

Pleasant

18 Feb 2024

Jerry

Could be better

Not the greatest place. Noisy upstairs and from the road. Person at counter was on the phone the entire time during check in. Rude.

Friends_and_family Family

4/10

Poor

09 Feb 2024

Rafael

When I opened the room's door, I saw the bed in a complete mess, the room wasn't clean, nobody had cleaned the room! Very disgusting! I came back to the reception desk to show a picture of the disaster and asked to change the room!

Business Self

8/10

Excellent

02 Feb 2024

Verified traveler

The King bed was very comfortable!!
Plenty of towels.
Shower great!!
Very comfortable room.
Just a little noisy because of I 75

Partner

10/10

Exceptional

26 Jan 2024

Marcus

The staff is remarkable