Country Hearth Inn Suites Cartersville

United States , Cartersville - GA
Cartersville, 25 Carson Loop Nw
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50 reviews shown

2/10

Poor

24 Apr 2026

James Jackson

If I could 0 stars I would!! We had to beat on the forr for 30 minutes for help.They almost wouldn't let us check in after we booked online. When we got in our room there were immediately 2 bugs on the bed of dorty blankets. And the smell! My God it was horrible. And we sound found out why. Someone bowel had apparently exploded in there every day for the century without EVER being flushed. There poop running to floor. We head back downstairs and yet again, no one answered. We had to leave in the middle of the night to pay for another room. Thank God for motel 6, they left the light on and then commode poop free!!!

2/10

Poor

03 Apr 2026

River

The pool was dirty. Green. Filled with mold.

Business

2/10

Poor

10 Mar 2026

Durand

No the hotel did not on my reservation and they canceled it but they still took my money how do I get it back

2/10

Poor

21 Feb 2026

Durand

The first put me in a room there wasn't ready I walked in and the room was a mess and then I had to switch me the process just took a long time and I able to single cuz I had to work project to perform but they gave me a double so I don't have any room but other than that it was peaceful

8/10

Excellent

08 Feb 2026

SAMSON

The staff is good but the bath tub is the issue. Some areas in the tub are rusted as regards the room giving to me. I don't know of other rooms

2/10

Poor

06 Feb 2026

LaToya

It was bugs in my bed and all over the room

4/10

Poor

17 Jan 2026

Keith

Cockroaches. I had to go buy bug spray.

Business Self

10/10

Exceptional

01 Sep 2025

April

I'm short and the bed was too high.

Leisure Self

4/10

Poor

28 Jul 2025

Terrance

Needs a major upgrade to the facilities and staff

Leisure Family

2/10

Poor

25 Jul 2025

Dianna

We checked in, received a room. When we got to the room the door was open, beer cans were everywhere and the room had not been cleaned. The front desk attendant offered to get somone to clean it but did not know how long ot would take. The bar and restaurant attached is advertised as American but is Korean. Very dissapointing after a long day of travel.

Leisure Partner

4/10

Poor

24 Jul 2025

Yoo

No good!!

Business_and_leisure Self

2/10

Poor

19 Jul 2025

Shirley

The surrounding didn’t feel safe!!!

Business_and_leisure Family_with_children

4/10

Poor

30 Jun 2025

Gurpinder

not worth the price

Business_and_leisure

6/10

Pleasant

21 Jun 2025

Ronald

Toilet in lobby to small for average person. And handicap stall was bolted shut. Front desk gave me a key for an occupied room. It’s under ren

Self

2/10

Poor

14 Jun 2025

Farrah

The bath tub was filthy, dead and alive roaches, floor was dirty. Wouldn't recommend

Leisure Family_with_children

6/10

Pleasant

30 May 2025

Nancy

I dont mind old hotels, but there is no excuse no to have room ready by 3 pm check in.

Partner

8/10

Excellent

28 Mar 2025

Jacob

It was quite pleasant as I stay in their own business and apps for hotels and packages for hotels phone cell phone so I’m so fortunate than a lot of hotels particularly like this one is in the country it’s quite good people Hospital hospital and the service is great that people really care and treat you well I feel very comfortable and fill invited and welcome

Business

8/10

Excellent

04 Mar 2025

Jeff

Turned out great

Wanted to hate this place and regret my choise. After a shakey start, they rectified all of my concerns. The room was clean but unfinished. The housekeeping staff showed up around 8pm. They were very apologetic letting me know they had issues with the laundry equipment. I would certainly stay here on my next trip from St. Louis to south Florida.

Self

2/10

Poor

24 Jun 2024

Brian

The room was extremally nasty. Smelled of stale smoke. Weed smoke was everywhere. Website said breakfast was included. LIE. Said there was an onsite restaurant. LIE. Bathroom had not been cleaned. There was pubic hair on toilet seat. Bathtub was dirty and dingy. Had to shower with shower slides on my feet. Only reason we stayed was because our flight came in after midnight. Spent the next day looking for new place. This place did not give me my full refund. I will be contacting Ga health dept. This place should be shut down and they should be ashamed of putting false info on the website about the property. NEVER STAY HERE.

Business Family

10/10

Exceptional

05 Jun 2024

Tina

It was ok a little messed up at check in but afterwards was fine

Friends_and_family Family

4/10

Poor

12 May 2024

Marilyn

Loud guests. Dirty room. Poor condition of facilities. Never use this motel

Leisure Partner

4/10

Poor

12 May 2024

Allen

Good: early check in, cleanliness of room.

Bad: no coffee on property or in room, no food of any kind, soiled white thin towels and wash clothes, no replacement wash clothes until 8pm at night, no ice bucket or plastic cups in room, old shower needed painted - stains and rust.

A few simple things would have made our stay alittle bit better!

Leisure Partner

4/10

Poor

12 May 2024

Fred

Was not as pictured. Run down. In need of upgrading. Didn’t replace towels. Towels were stained. Bar was not opened as advertised. Not much around the immediate area.

Leisure Partner

10/10

Exceptional

11 May 2024

Marybeth

Was wonderful

8/10

Excellent

02 May 2024

John

It was a value for the rat

Business

8/10

Excellent

16 Oct 2023

Claude

Nice stop for vacation

Leisure Partner

2/10

Poor

05 Sep 2023

Kimberly

I did not even stay one night. Drug addicts and drug dealers. Room wasn't ready and I arrived at 6p.m.. Asked for non-smoker, it smelled of cigarettes, bed cover had cigarette burns, didn't change the sheets.TV only picked up 1 channel. People everywhere, living there.

Leisure Partner

8/10

Excellent

16 Jun 2023

Brandy

Nice peaceful stay an decent rate. Haven't seen the deposit hold come up off my account yet on my card,other than that it was good experience.

Business_and_leisure Partner

4/10

Poor

23 Apr 2023

Verified traveler

It's worth $20 more to go down the rd

Booked king-sized...got 2 double
Supposed to have free breakfast...no breakfast

Partner

4/10

Poor

13 Mar 2021

James

When we got there they told us that they weren’t affiliated with Hotels.com so we didn’t have a room. They had one left and it was smoking. ☹️☹️ We took it anyway because it was late. The room wasn’t very clean. The bathtub was dirty and there was one tiny bar of soap, no Kleenex, and no coffee not even any I. The lobby the next morning. No breakfast of any kind. There was noise all night. We wouldn’t stay there again.

Partner

6/10

Pleasant

28 Jul 2015

Kathy M.

One nighter

I enjoyed myself at this hotel. The people were friendly and it was convenient to interstate 75. But is could use some sprucing up around the pool area and the rooms do need to be updated. All in all, it was Ok for the money value. We used this hotel because we wanted a day away from the house and to spend the day around the pool. Probably will do it again before the summer is over!

Partner

4/10

Poor

21 Jun 2015

Randall M.

Basic amenities

Hotel room wasn't very clean not room service throughout the week I stayed shower was mildewed not many places to eat other than fast food and that's at multiple truck stops overall not great

8/10

Excellent

18 Jun 2015

Joseph D.

Good air and big bathroom

The hotel looked a little run down but served our one night stay. Don't be alarmed with the restaurant music next door the room are very sound proofed.

Partner

2/10

Poor

10 May 2015

Anne

lots of bathroom mold

Rooms were very old and worn. Lots of rips in wallpaper. Bathroom tub took 10 minutes to drain. Mold everywhere. Pillows were old and hard.

Family

2/10

Poor

18 Mar 2013

Tabitha

Room was not clean we had to clean the shower, no towels or shampoos were in the room, the curtains were broken, there was no hot water, there were holes in the walls, and they didn't inform us of the continental breakfast hours.

8/10

Excellent

25 Feb 2013

ryan

decent stay

Place was exactly as expected. Pictures were accurate and staff was nice enough. Didn't have extra pillows on request. Really bad storm happened on last day and there was some water dripping into room from AC/heater.

8/10

Excellent

06 Nov 2012

Verified traveler

somewhat close to son who I came to visit

Hotel room didn't have that awful hotel room smell!! Was located right beside interstate 75. Staff was constantly walking the premises which made us feel safer.

Family

6/10

Pleasant

13 Aug 2012

Verified traveler

Don't stay here

two people were tasered down the hall from me. Not the ideal thing for my three year olds to see.

2/10

Poor

10 Jul 2012

Brannon

Never again, Howard Johnson lost a guest

This was one of the worst hotels I have stayed in. What is worse, is this was a family trip. So many out of the way surfaces had obviously not been cleaned in many months. The floor looked and felt more like a carpeted auto shop. The mattresses, if you can call them that, were just wire frames that creaked very loudly and activated pressure points I never knew I had.

2/10

Poor

09 Jul 2012

Verified traveler

on the way to our destination

The location was nice that it was right off the highway and easy to find. The employees were rude and very unfriendly, and the manager, KP was no exception, she even rolled her eyes at us when we asking questions. The rooms even though it said non-smoking still reeked of smoke, it was very dirty, there were cigarette burns in our comforter and sheets. The towels had stains on them and there was even a dirty used towel left in our bathroom hanging over the shower, and there was even hair left in the drains. The rooms were so dirty we wouldn't even shower there. It also said that breakfast was included but when we went down to get some food there was only a piece of bread left. I would not recommend this hotel to anyone, it was absolutely the worst hotel I have ever stayed in.

2/10

Poor

20 May 2012

Verified traveler

The Hotel was unkempt and unsanitary. I would not recommend this hotel to anyone.

2/10

Poor

10 May 2012

D'agney A Miller & Family

This was an awful experience.

The hotel was the worst representation of a Howard Johnson I have ever encountered. My 14 & 16 yr old sons did not want to stay in the room. The \"breakfast\" was two urns of stale cereal, a pitcher of warm milk, two slices of old breaqd and three muffin tops. We asked for additional towels - four people were in the room (notified when we registered) and had only two towels. We received a grunt from the man at the front desk when we asked for the additional towels. We did not get the towels. There was a soggy hole in our wall with a lage water stain. The sheets did not fit the mattress correctly and when they pulled off various stains were present. The air conditioner did not blow cold or even cool air the entire night. We did not stay for the second night we had paid for. Please close this location obviously the owners have already done so.

2/10

Poor

09 Apr 2012

Joyce

Whar an experience!

This hotel was very dirty and very unkempt. The pictures showed that it was redone in January 2012 but those pictures could not have been from this hotel. We travel a lot and this is in the top three of the worst we stayed at. Truthfully it should be condemed. Microwave was filthy and the wallpaper was peeling off the wall. Sheets were very very old and the pillows were black and very very old and flat.

Breakfast was a joke they had two cookies, two miniture bagels and two miniture muffins.
You just had to laugh when you looked at it.

2/10

Poor

19 Mar 2012

James

Nasty!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Was the worst conditions I have ever seen, bugs flying and crawling in the room hair all over the bed. The room was not fit for any living thing.

Family

2/10

Poor

04 Oct 2011

Verified traveler

what a mess

this was a have to stay at for the night hotel.
the building is falling apart the room wasnt clean and they share the parking lot with a bar full of drunks that make lots of noise and problems.
will not be staying at this hotel ever again. only good side was they was cheap.
took them a few tries to find my reservation but they finally found it.
the rooms smelled bad and you could hear all the noise from the people outside till the wee hours of the morning.

6/10

Pleasant

30 Sep 2011

Verified traveler

You get what you pay for

For the price, it's what you'd expect. I'd say one of the benefits of this hotel was the free WIFI in the room that was relatively fast.

6/10

Pleasant

01 Sep 2011

Verified traveler

Stayed for work

The hotel was not as bad as the reviews. Trust me it is by far not the Hilton. But for the money it was a good deal. Room was pretty clean, bed was a little hard. But all in all a great room for the price.

10/10

Exceptional

30 Jul 2011

Verified traveler

Howard Johnson Exress Inn in Cartersville, Ga

I was very happy with the location. The staff was very friendly and helpful.

10/10

Exceptional

01 Jul 2011

Verified traveler

Great Service Hotel

The staff was extremely helpful in making our stay comfortable!

4/10

Poor

26 Jun 2011

Verified traveler

poor hotel

this hotel is very old and in need of major repair. missing mirrors poor patched walls bad neighborhood if u are looking for a cheap hotel go to red roof just a few minutes south.